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The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Event end updated to 2025-05-29 15:00:00

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Event start updated to 2025-05-29 11:00:00Event end updated to 2025-05-29 14:00:00

Vancouver Maintenance Updates

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Upstream provider is performing maintenance. Some servers may not be available during this window.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Zurich, Switzerland Maintenance Updates

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Event start updated to 2025-05-28 00:01:00Event end updated to 2025-05-28 04:00:00

India Maintenance Updates

We are currently investigating a potential service impacting issue in Paris, France. Some servers may be unavailable during this time.

This incident has been resolved.

We have confirmed an outage that is affecting connections to the Madrid servers.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently investigating a potential service impacting situation in these locations.

We have received no further reports of this issue.

We are currently investigating a potential service impacting situation for Lisbon, Portugal. Some servers may be unavailable during this time.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are investigating a service impacting issue in the following locations: San Francisco, United States We are working diligently to resolve this. You may experience packet loss or drop in connection while we work to resolve this.

This incident has been resolved.

We are currently experiencing issues in this location.

This incident has been resolved.

This is resolved.

rb4.reliablehosting.com is unreachable

This incident has been resolved.

We are continuing to investigate this issue.

We are looking into a partial outage in this location and expect the services to be restored shortly.

All YVR Vancouver services have been restored.

We are currently investigating a potential service impacting situation in this location.

We have received no further reports of this issue. The issue has been resolved.

The fix has been deployed and the issue should now be resolved. We will continue to monitor for further reports.

Some of the systems in SEA will be impacted by an IP change. We expect the service to be restored shortly.

Functionality to the chat system has been restored.

A recent upgrade of our ticketing system requires that certain aspects of live chat be re-configured before being re-enabled. Please utilize our helpdesk and ticketing system in the mean time. We appreciate your patience.

The issue impacting the customer portal was found to be a result of a fiber cut which caused intermittent connectivity to some of our servers. Our operations team was able to reroute resources to make it available again. The situation was monitored as the fiber cut was fixed, and the servers are confirmed in full working order. We thank you for your patience.

We have identified the issue as an ongoing network interruption. Our operations team has begun redirecting resources, and the customer portal should now be accessible. Some users may find that v1 server changes within the customer portal are still not functional. We are still working on addressing this issue, and will provide further updates as they become available.

An issue loading the customer portal has been confirmed and is currently being investigated by our operations team. This is also impacts our agents ability to make changes to an account. We appreciate your patience as we work to correct this issue.

This incident has been resolved.

We are continuing to investigate the issue and potential remedies.

We are currently investigating a potential service impacting situation for Los Angeles. There is intermittent packet loss at this location that is affecting connections to some of the servers.

No further reports of this issue have been received.

The fiber cable causing the packet loss earlier this morning appears to be fixed. The routing out of Seattle looks much better at this time.

The packet loss observed in Seattle is due to an ongoing fiber break. We will provide further updates once it has been resolved.

We are currently investigating a potential service impacting situation in this location. There is intermittent packet loss at this location that is affecting connections to some of the servers.

The network connections with BKK have returned to normal over the last few hours.

We are currently investigating a potential service impacting situation at this location. There is packet loss at this location to the international links.

The network connections with BKK have returned to normal over the last few hours.

We are currently investigating a potential service impacting situation at this location. There is packet loss at this location to the international links.

We have received no further reports of this issue.

We are currently investigating a potential service impacting situation in this location.

We have received no further reports of this issue.

We are currently investigating a potential service impacting situation in this location.

No further reports of this issue have been received.

There are numerous fiber cuts causing disruptions with KUL. Our upstream provider is currently making adjustments to address this issue. Once the fiber cut issues are resolved, the network problem should be resolved as well. Currently, we do not have an estimated time of when this issue will be fixed. We apologize for the service disruption and any inconvenience caused.

Our upstream provider is currently investigating potential service disrupting issues in this location. We will continue to monitor this location.

We are currently investigating a potential service impacting situation in this location.

YYZ Disruption - Hardware issue that affected tor-b01 - tor-b07 All of the servers are back online.

YYZ Disruption - Hardware issue that affected tor-b01 - tor-b07

YYZ Disruption - Hardware issue that affected tor-b01 - tor-b07

This incident has been resolved.

The issue affecting this location has been resolved and we can confirm traffic has resumed. We do not expect further updates from our vendor, but we will continue to monitor to ascertain stability. If you have any questions about this issue, please contact support.

We are currently investigating a potential service impacting issue in this location. You may experience increased latency or possibly disconnects.

This incident has been resolved.

We believe the issue to be resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Upstream provider has identified and resolved the issue in SCL. We are monitoring it closely.

We are currently investigating a potential service impacting situation in this location.

No further reports of this issue have been received.

Speeds are much improved, but they're not 100% back to normal.

The slow speed issue affecting this location is being addressed by the upstream provider. While the issue is starting to subside, we are still monitoring the situation.

This issue is still ongoing. Provider is working with their upstream provider.

We are awaiting a status update from our upstream provider. More information will be provided as soon as it becomes available.

We are currently investigating a potential service impacting situation in this location. Users may experience slow speeds.

This incident has been resolved.

The issue affecting this location has been resolved and we can confirm traffic has returned to normal. We do not expect further updates from our vendor, but we will continue to monitor to ascertain stability. If you have any questions about this issue, please contact support.

We are currently investigating a potential service impacting situation in this location.

Our Taiwan servers were offline due to an outage at our network provider's facility in Tapai

Mobile app payments are now fully working. Payments through the mobile apps which were not processed during the downtime will be resubmitted automatically. If you were double-billed because you signed up both within our app and on our website during this time, please contact support to correct the issue. Thank you for your patience.

We are continuing to investigate this issue.

Our vendor has made us aware that mobile app payment processing is currently down. This will likely impact new signups. If you have any problems completing signup on our mobile apps while this issue is ongoing, please use our signup page at https://intranet.strongvpn.com/services/strongvpn - the username and password created will work for all of our apps. Please feel free to reach out to us if you have any additional questions.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating a network outage at our Houston location.

The login issue on the customer portal has been resolved

Logins to the customer portal should be working normally again. We will continue to monitor this issue.

The issue preventing customers from logging into the customer portal has been identified and a fix has been deployed.

We are currently investigating an issue that is preventing some customers from logging into the customer portal.

The faulty hardware has been taken offline and all services impacted by this have been restored.

A hardware failure has been identified in our London facility that is affecting access to a subset of servers and work has begun to remediate this issue.

This incident has been resolved and our Las Vegas servers are back online

Our provider in Las Vegas is experiencing network issues, we are actively working with them to resolve the problem and bring our Las Vegas POP back online.

This incident has been resolved.

We are currently investigating an issue where our Windows app is unable to authenticate to the login servers.