Historical record of incidents for Streak
Report: "Our cloud provider is experiencing an outage. We will provide an update with ETA as soon as we have one."
Last updateWe are currently investigating this issue.
Report: "Streak not loading or loading slowly"
Last updateAfter monitoring, we've confirmed Streak's loading performance is back to normal. This incident has been resolved.
We are monitoring the status of Streak's load times and believe they should be recovering now. Our app was affected by the outage posted by Stripe (https://status.stripe.com/?down=now), our payment provider, who was facing issues with their API calls. As that is resolved, we believe Streak should be back up to regular loading times. We will continue to monitor this and will provide a final update shortly to confirm.
We're currently investigating an issue preventing Streak from loading as expected. We apologize for the inconvenience and will post an update here as soon as we have more information.
Report: "Streak not loading or loading slowly"
Last updateThis incident has been resolved.
A fix has been implemented and we're currently monitoring the results. Some integration and automation flows may still be delayed. We will share another update once this is fully resolved. We appreciate your patience!
We're currently investigating an issue preventing Streak from loading as expected. We apologize for the inconvenience and will post an update here as soon as we have more information.
Report: "Safari loading issue"
Last updateThis incident has been resolved.
We are investigating an issue that is preventing Safari users from loading the Streak extension. Chrome users are not affected.
Report: "Streak boxes not loading"
Last updateThis incident has been resolved.
A fix has been implemented and we're currently monitoring the results. Please reach out to us at support@streak.com if you're still encountering any loading issues.
We're currently investigating an issue preventing Streak boxes from loading as expected. We apologize for the inconvenience and will post an update here as soon as we have more information.
Report: "Streak outage impacting multiple features"
Last updateThis incident has been resolved. If you're still experiencing issues, please refresh your browser window. If issues persist after a refresh, please reach out to our support team so we can investigate. Thanks for your patience as we got things back on track!
We're currently investigating an outage impacting multiple Streak features, such as boxed email threads and other CRM features in Gmail. We'll have an update in 30 minutes or as soon as we have more information to share. We apologize for the inconvenience and are working to resolve this as soon as possible.
Report: "Delays with email threads and automatic email sharing being added to boxes"
Last updateThis incident has been resolved. If you're still encountering any issues, please reach out to us at support@streak.com.
A fix has been implemented and we're starting to see some recovery. Your email threads should start populating shortly and any pending mail merges will begin sending. The estimated completion for full recovery is at around 12:45 PM PST. We appreciate your patience!
We are currently investigating an issue preventing email threads from populating in Streak boxes. This also includes emails automatically being added to boxes from the automatic email sharing feature (include all emails). We apologize for the inconvenience and will share an update when as fix has been implemented.
Report: "Streak not loading"
Last updateThis incident has been resolved.
A fix has been implemented and we're currently monitoring the results. Please refresh your Gmail page for the fix to apply. If you're still encountering any loading issues, please reach out to us at support@streak.com.
We've identified the issue and our team is actively working on a solution. We'll provide another update as soon as the fix is in place.
We're currently investigating an issue preventing Streak from loading as expected. We apologize for the interruption and we'll be sure to post an update once the issue has been identified.
Report: "Streak boxes not loading"
Last updateThis incident has been resolved.
A fix has been implemented and we're currently monitoring the results. Please reach out to us at support@streak.com if you're still encountering any loading issues.
We are continuing to investigate this issue.
We're currently investigating an issue preventing Streak boxes from loading. We apologize for the inconvenience and will post an update here as soon as we have more information.
Report: "Unable to add contacts to boxes"
Last updateContacts should now load as expected once your Gmail page has been refreshed. We appreciate your patience with us and apologize for the inconvenience today.
A fix has been implemented and we're currently monitoring the results. A refresh of your Gmail will be required for the fix to apply. Please reach out to support@streak.com if the issue persists after a refresh.
We are currently investigating an issue affecting contacts from being added to boxes. We apologize for the inconvenience and we'll provide an update once we have more information.
Report: "Streak extension not loading"
Last updateWe've identified the loading issue and have resolved this with a fix. Please give your browser a refresh and let us know if the issue persists for you.
We are currently investigating an issue that is preventing the Streak extension from loading or displaying in the Gmail inbox. Thanks for your patience while we get to the root cause and resolve this.
Report: "Boxes slow to load"
Last updateThis incident has been resolved.
Please give your Streak a refresh. While we are still monitoring the issue, we believe the box load times should not be affected anymore. Reach to support@streak.com if you continue to experience load issues.
We've identified an issue with boxes loading and our engineers are working on fixing the underlying issue. Thanks for your patience. We will update here once the issue is resolved.
Report: "Streak mail merge and email tracking not loading"
Last updateThis incident has been resolved. We appreciate your patience with us today!
We are continuing to monitor any further issues. We're currently working on re-populating the email tracking folders under the Sent view.
A fix has been implemented for the outstanding issues and we're currently monitoring the results. A refresh of your Gmail page will be required for the latest update to apply.
The mail merge loading issue has been resolved. Please refresh your Gmail page for the latest update to apply. We are still working on resolving the email tracking and boxed emails issues. We will provide another update once these two issues have been fixed.
The issue has been identified and a fix is being implemented. We will continue to provide status updates once a fix has been released. We appreciate your patience while we work on resolving this issue.
Our team is currently investigating an issue affecting mail merge, email tracking, and boxed emails. We'll provide status updates once we have any additional information. Apologies for the inconvenience.
Report: "Streak saved views not loading"
Last updateThis incident has been fully resolved. Apologies again for the inconvenience today. We appreciate your patience with us!
A fix has been implemented and we are monitoring the results. A refresh of your Gmail page will be required for the fix to apply.
The issue has been identified and a fix is being implemented. We will continue to provide status updates once a fix has been released. We appreciate your patience while we work on resolving this issue.
Our team is currently investigating an issue preventing Streak from loading your saved views. We'll provide status updates every 30 minutes with any additional information. Apologies for the inconvenience.
Report: "Streak not loading"
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Streak boxes loading slowly"
Last updateWe've resolved the issue causing a Streak service interruption and everything should be functioning as normal. We apologize for the interruption today and truly appreciate your patience!
A fix has been implemented and we are monitoring the results.
Our team has identified the issue and we're currently working on implementing a fix. We'll continue to provide any updates once the issue has been resolved.
We're currently investigating an issue causing boxes to take several minutes to load. We apologize for the inconvenience and will post an update here as soon as we have more information.
Report: "Boxed Email Threads Not Visible Inside of Boxes"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're fixing an issue that prevented emails that were added to Streak from being processed. Any emails added to Streak since 6am PST Nov 21 are affected. A fix is in place but it will take several hours to fully resolve. Thank you for your patience!
Streak is experiencing an issue with boxed email threads being visible and accessible from inside of boxes. We apologize for the issue this morning and will post updates periodically.
Report: "Streak not loading"
Last updateWe've resolved the issue causing a Streak service interruption and everything should be functioning as normal. We apologize for the interruption today and truly appreciate your patience!
A fix has been implemented and we're continuing to monitor the results as we're recovering. We will post a final update once the issue is fully resolved.
The issue has been identified. We're continuing to roll out and monitor a fix. Some latency issues may still persist in the meantime.
Our team is currently investigating an issue preventing Streak from loading. We apologize for the interruption and are working to quickly resolve the issue. We'll share an update within 30 minutes or when we have new information.
Report: "Streak loading slowly"
Last updateThe system is now fully recovered. We experienced elevated errors which lead to service interruption between 7:00am and 10:50am PST. We're continuing to investigate and monitor the situation, and apologize again for the inconvenience this has caused.
We've identified the issue that's causing Streak to load very slowly this morning and our team has released a fix. We'll continue to monitor the situation until the system is fully recovered. We apologize for the inconvenience and will post updates periodically.
Report: "Streak loading slowly"
Last updateThis issue has been resolved. We apologize for the delays with loading Streak and automatically organizing your emails today. Thank you for your patience!
This issue has mostly been resolved, but we're continuing to monitor the situation until we can verify that our system has fully recovered from these delays. You should see boxes and pipelines loading normally now. Automatic email sharing should be fully recovered shortly - we'll continue to share updates until then!
We're continuing to see improvement with delays and loading times, but are still monitoring the situation as we recover fully.
Streak is experiencing a delay in applying automatic email sharing to some boxes, and loading some boxes and pipelines. We've identified the issue and are monitoring the fix as things recover. We apologize for the delays this morning and will post updates periodically.
Report: "Streak service interruption"
Last updateThis issue has been resolved. We apologize for the interruption and inconvenience! For context: Misconfigured API requests from one of our integration clients overloaded our system and caused a brief interruption in service. We've worked with the user to resolve that issue and will be taking steps to make sure this doesn't happen again in the future.
We've identified the issue and are monitoring a fix that we implemented. We'll post more details here momentarily. We apologize for the inconvenience if you experienced this issue!
We're currently investigating an issue that may be affecting Streak service. We'll update within 15 minutes or when we have diagnosed the issue. Thanks for your patience and please check back here for updates.
Report: "Delay in adding emails automatically to boxes"
Last updateThis has been resolved - all incoming emails during this time have now been added to the appropriate boxes. Thank you for your patience as we caught up with this!
We're continuing to monitor the progress as Streak catches up with adding emails to boxes automatically. It's moving along and emails are ending up in the appropriate boxes - we appreciate your patience during this delay! We'll post another update in about 2 hours or sooner if we have new information.
We've honed in on the issue and are continuing to monitor the issue as Streak catches up on adding emails to the correct boxes. We apologize for the delay here and will keep you updated until the issue is resolved.
We've identified an issue that's delaying new incoming emails from being automatically added to the appropriate boxes using our "autoboxing" or automatic email sharing feature. We're working on a fix and will update you when we have an estimate of when this will be caught up. New incoming emails WILL be added automatically to boxes once this is resolved - just a delay for now. We apologize for the inconvenience!
Report: "Investigating Streak loading errors"
Last updateThis incident has been resolved.
Streak is back and we're continuing to monitor as we recover from an error earlier today. We'll update once we're fully in the clear! Thank you for your patience.
A fix has been implemented and we are monitoring the results.
Streak is loading properly, but we experienced elevated errors which lead to service interruption between 8:23am and 8:40am PST. We're continuing to investigate and monitor the situation, and apologize again for the inconvenience this has caused.
We're currently investigating an issue - this is preventing Streak from loading. We're working to get everything up and running ASAP, and will update within 30 minutes or as soon as we have more information. We know this affects your work and we're sorry for the interruption this morning.
Report: "Issue saving edits in boxes and pipelines"
Last updateThis incident has been resolved.
We implemented a fix and you shouldn't be seeing any issues with saving edits. We'll continue to monitor the situation and appreciate your patience this morning.
We're investigating an issue that's preventing some edits from being saved in your boxes and pipelines. For example, comments, tasks, and box updates may not appear to save in your boxes. We apologize for the inconvenience and we'll post an update within 30 minutes or whenever we have more information.
Report: "Investigating issue: Streak not loading"
Last updateThis incident has been resolved. Thanks for your patience and apologies for the disruption!
Streak is back - we apologize for the brief down-time. We're monitoring the situation and working to prevent future incidents.
We're investigating an issue that's causing streak.com and the Streak app to not load. This is likely preventing your pipelines and boxes from loading. We truly apologize for the interruption and will update here within 30 minutes or as soon as we have new information.
Report: "Slow Streak API requests"
Last updateThis issue has been resolved. Some features around viewing threads from your teammates' inboxes will remain disabled while we work with our database vendor to diagnose the root cause of today's issues. Keep an eye out for a postmortem with more details and explanation behind the recent issues and what we're doing to prevent them in the future. Thank you for your patience, and we sincerely apologize for the inconvenience this caused.
Streak latency has recovered - our engineering team is continuing to monitor the situation and implementing a fix for the root cause.
Our engineering team has temporarily disabled fanning out to unified threads - this fixes the overall site issue, but unified threads may experience degraded performance while we're in this mode.
We're seeing additional Streak latency issues - our engineering team is working on it.
Streak latency has recovered - our engineering team is continuing to monitor the situation and implementing a fix for the root cause. We sincerely apologize for the disruption and appreciate your patience while we work towards a solution.
Streak latency is recovering - our engineering team is monitoring the situation and implementing a fix for the root cause. We sincerely apologize for the disruption and appreciate your patience while we work towards a solution.
We're aware of some Streak API requests being slow. Our engineering team is working on a fix.
Report: "Streak loading slowly or not loading"
Last updateThis incident has been resolved.
A fix has been implemented and Streak is loading normally again. We sincerely apologize for the disruption and we'll continue monitoring the performance this morning.
We're currently investigating an issue that's causing pipelines to load slowly or not load. We know this throws a wrench in your Monday morning, and we're working to resolve this issue as quickly as possible. We'll post an update within 30 mins or when we have more information.
Report: "Streak service interruption"
Last updateStreak was down from 4:10am PST - 5:30am PST. We know this is a major disruption, especially for our customers in various timezones and continents, and we apologize. This issue occurred as we're already investing in infrastructure that will make Streak more stable in the future.
Report: "Streak not loading"
Last updateThis incident has been resolved.
We're monitoring a fix for the issue, so you should see Streak returning to normal functionality shortly. We'll be watching this closely to prevent any further issues. Thank you for your patience and we deeply apologize for the inconvenience this caused.
We're continuing to investigate this issue. We apologize for the disruption and appreciate your patience as we work on a fix! Will share another update within 30 mins or when we have new info.
We're currently investigating an issue that's preventing Streak from loading. We sincerely apologize for the disruption and will share an update within 30 minutes or as soon as we have new information.
Report: "Slow loading times"
Last updateThis incident has been resolved.
We believe we've fixed the root cause and are monitoring systems to confirm.
We are continuing to investigate the issue. We'll update asap or in 30 minutes.
We are continuing to investigate this issue.
We are actively investigating reports of slow loading times. We'll update ASAP or in 30 minutes.
Report: "Issue adding emails to boxes"
Last updateThis issue has been resolved. We apologize for the disruption this caused and appreciate your patience!
We have issued a fix that allows you to add emails to boxes using the orange plus (+) button at the top of an email thread again. Please refresh your browser window to get the update. Thank you for your patience as we worked through this one!
We believe we've identified the cause of this issue and are working to push a fix out shortly. We appreciate your patience as we resolve this issue and will keep you updated!
We're continuing to investigate the issue and push a fix for everybody. The issue appears to be isolated to the orange plus (+) button at the top of an email thread. In the meantime, you can still open the Streak sidebar and add emails to your boxes from there. We'll keep you updated as we work to resolve this issue!
We're continuing to investigate this issue and will keep you updated on our progress. Sincere apologies for the disruption.
We're currently investigating an issue that's preventing you from adding emails to boxes in your pipelines. We know this disrupts your work and apologize for the inconvenience - we'll post an update here within 30 minutes or as soon as we have new information!
Report: "Streak Outage"
Last updateThis incident has been resolved.
We've implemented a fix and are monitoring.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue with our SSL certificate that may cause Streak to not load or respond.
Report: "Streak not loading, issues saving box edits"
Last updateThis incident has been resolved. Streak experienced elevated error rates from 11:37 am ET - 12:11 pm ET which prevented Streak from loading and caused issues with boxes loading.
We are monitoring an issue preventing Streak from loading due to elevated error rates starting at 11:37 am ET. We apologize for the interruption.
Report: "Streak not loading"
Last updateThis incident has been resolved.
We're currently investigating an issue preventing Streak from loading. We apologize for the interruption and are working to quickly resolve the issue. We'll share an update within 30 minutes or when we have new information.
Report: "Streak not loading"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We're currently investigating an issue preventing Streak from loading. We apologize for the interruption and are working to quickly resolve the issue. We'll share an update within 30 minutes or when we have new information.
Report: "We're currently investigating an issue preventing Streak from loading. We apologize for the interruption and are working to quickly resolve the issue. We'll share an update within 30 minutes or when we have new information."
Last updateWe have resolved the issue which caused Streak to not load and give errors between 8:40am and 9:00am PST. We apologize for the disruption - we know this affects your work.
We are currently investigating this issue.
Report: "Streak not loading"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We're currently investigating an issue preventing Streak from loading. We apologize for the interruption and are working to quickly resolve the issue. We'll share an update within 30 minutes or when we have new information.
Report: "Streak not loading, issues saving box edits"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Error rate has returned to normal. We're continuing to monitor.
We are continuing to investigate this issue.
We're currently investigating an issue preventing Streak from loading. We apologize for the interruption and are working to quickly resolve the issue. We'll share an update within 30 minutes or when we have new information.
Report: "Issue saving edits"
Last updateThis issue has been resolved although we were continuing to monitor it for the last several hours. We'll share more information about the incident shortly. We truly apologize for the inconvenience this caused and appreciate your patience.
We've continued to see things return to normal and are monitoring results. We'll share more information about today's issue shortly.
We're still seeing some delays with adding email threads to your boxes, but box edits appear to now be saving properly. We're continuing to investigate the delays to adding email threads and monitor the situation.
We've identified an issue causing Streak to not save edits and are implementing a workaround that should correct the errors until we can implement a complete fix. This may result in about 3 minutes of downtime - we're deeply sorry for the inconvenience this disruption has caused.
We're investigating an issue that's preventing Streak from saving edits to your boxes and pipelines. We are deeply sorry for the disruption and working to reach a fix as soon as possible. We'll have an update within 30 minutes.
Report: "Continued errors saving content to boxes"
Last updateThis issue has been resolved. We believe it was a symptom of the Gmail and Google Cloud Platform outages today and we apologize for the inconvenience it caused.
The issue looks to be resolved, but we're continuing to monitor closely. We appreciate your patience as we investigated and apologize for any inconvenience this caused.
We're continuing to investigate the issue saving edits to box timelines, which we believe may be related to the Gmail and Google Cloud Platform outages today. We appreciate your patience and sincerely apologize for the inconvenience this causes.
We're still investigating the underlying cause of this issue but have mitigated the effects for the most part. We'll provide an update in 30 mins or as soon as we have new information. Thank you for your patience!
We're continuing to see some issues with saving content to box timelines. We're investigating if this may be related to current Gmail and Google Cloud Platform outages and will post an update here within 30 minutes or as soon as we have new information. We apologize for the disruption to your work.
Report: "Issue saving content to box timeline"
Last updateThis incident has been resolved and we've restored the ability to save content to box timelines. We apologize for the inconvenience!
We're currently investigating an issue with saving content (comments, tasks, call logs, meeting notes) to the box timeline. We apologize for the inconvenience and will share an update within 30 minutes or as soon as we have more information.
Report: "Performance issues, including saving box edits"
Last updateThis issue has been resolved - we apologize again for any inconvenience that this caused and appreciate your patience.
We apologize for the disruption today - we have implemented a fix that appears to have resolved the issue, but we'll continue to monitor the situation and update with any additional information. Thank you for your patience - we know this affects your workflow and take this very seriously.
We're continuing to work on a permanent fix for this issue and apologize for any continued disruption that hasn't yet been resolved. We'll post an update within 30 minutes.
We've identified an issue with our cloud provider - we implemented a workaround and will continue monitoring the situation. We sincerely apologize for the disturbance - we know this affects your work.
We're investigating an issue that caused some box edits - like saving a comment, changing a stage, or boxing an email - not to save. It appears that this only affected users briefly, but we're still examining how widespread this issue is/was. We will follow up with an update within 30 minutes or when we have more information. We apologize to anybody experiencing this issue!
Report: "Some continuing issues"
Last updateOur engineering team has implemented a workaround for the issues and we believe the error rate has been reduced significantly. We'll do maintenance to fully resolve the problem tonight. We sincerely apologize for the disruption this may have caused today and are working to prevent similar issues in the future.
We implemented a fix that resolved the majority of issues, but we're still occasionally seeing slow loading times and issues saving box edits. We're continuing to work on a complete fix and appreciate your patience.
We've identified the cause of the issue and are working to reduce errors, but some users are still experiencing issues using Streak. We're continuing to work on a fix and will keep you posted on progress. We truly apologize for the inconvenience and appreciate your patience.
We're continuing to investigate the errors affecting box edits and other issues in Streak. We apologize for the disruption this has caused and are prioritizing this work to deploy a fix as soon as possible. Stay tuned for updates within 30 minutes or when we have new information.
Looks like we're still experiencing some issues creating boxes, removing contacts from boxes, and loading portions of Streak. We apologize for the ongoing issues - we're working to identify the root cause and deploy a fix. We'll post an update in 30 minutes or when we have more information.
Report: "Outage"
Last updateThis issue has been resolved - we apologize for the interruption and appreciate your patience.
Streak is currently investigating an outage. We apologize for the interruption, and appreciate your patience. We'll provide an update in 30 mins.
Report: "Brief issue preventing Streak from loading"
Last updateThis issue has been resolved - we apologize for the interruption and appreciate your patience.
We experienced a brief issue that prevented Streak from loading but were able to find the root cause of the issue within minutes. We're currently monitoring the fix and the issue should be resolved in the next few minutes. We'll post an update when we have new information.
Report: "Investigating issue: Streak not loading"
Last updateThis incident has been resolved and Streak is now loading properly. The issue began at 12:48pm PST today and was resolved at 1:08pm PST. We apologize for the disruption and any inconvenience this caused, and thank you for your patience!
We're currently investigating an issue that is preventing Streak from loading. We believe this began within the last several minutes and are working to identify the cause. We'll post an update here within 30 minutes or when we have additional information, if sooner. In the meantime, we sincerely apologize for the inconvenience.
Report: "Streak Outage"
Last updateWe're seeing Streak return to normal operation. We're currently following up with Google, our cloud vendor, on what seems to be a networking issue there. We'll post more updates soon. We sincerely apologize for the inconvenience.
We've identified the cause of the outage and are working towards a resolution.
We are currently investigating an outage to streak.com as well as our in Gmail experience. We'll post an update in 30 mins.
Report: "Streak service interruption"
Last updateThis incident has been resolved. We apologize for the interruption and appreciate your patience.
We're currently investigating reports of Streak being down. We truly apologize for the inconvenience - we know how this affects your work. We'll post an update within 30 minutes or as soon as we have new information.
Report: "Issue adding emails to boxes"
Last updateThe issue affecting boxed emails has been resolved and we've processed all emails that were affected. We appreciate your patience as we resolved this issue and apologize again for the inconvenience.
We're continuing to monitor the issue. Emails should be processed by 1PM PST, which may be subject to change slightly. We'll continue to keep you updated until the issue is resolved. We sincerely apologize for the inconvenience and appreciate your patience.
We're continuing to monitor the fix as we recover boxed emails. We appreciate your patience as we work to resolve the issue.
We've found the root cause of the issue and have deployed a fix. We're processing emails that were sent and received since 1:30 PM PST yesterday so they will appear in the appropriate boxes. We will update when we have an ETA on being fully caught up.
We're currently investigating an issue preventing emails from being added and appearing in boxes. We're working to identify the issue and release a fix. We take this very seriously as we know it affects your work. We appreciate your patience and we'll post an update within 30 minutes.
Report: "Streak service interruption"
Last updateThis incident has been resolved and Streak is fully operational. We apologize for the disruption and appreciate your patience.
We're aware of an issue beginning at 11:52am PST impacting Streak service and are currently working on a fix. This issue may prevent you from loading the Streak extension at this time. We sincerely apologize for the inconvenience - we know this disrupts your work. We'll post an update within 30 minutes.
Report: "Streak service interruption"
Last updateStreak functionality has been restored as of 4:07pm PDT. The total downtime was 15 minutes. We apologize for this interruption and appreciate your patience as we implemented a fix.
We're currently investigating an issue that interrupted Streak performance beginning at 3:52pm PDT today. We sincerely apologize for the inconvenience and will post an update within the next 30 minutes.