Is Stord Down Right Now? Check if there is a current outage ongoing.

We are currently investigating and mitigating connectivity errors with our 3rd party cloud service partner.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We've observed signs of performance slowdown for WMS and are actively investigating the cause. Our team is working diligently to pinpoint the issue and ensure a swift resolution. We understand the importance of uninterrupted service and are committed to restoring optimal performance as quickly as possible. Please stay tuned for updates as we gather more information.

We're pleased to report that the performance of WMS has been fully restored. After thorough monitoring, we've confirmed that WMS is back to 100% performance. Thank you for your patience and trust in us during this time. Should you have any questions or need further assistance, our support team is here to help.

We have implemented a remediation for the performance degradation and are currently monitoring the WMS response. Early indications show a return to normal performance levels, but we will continue to watch closely to ensure stability. Please continue to use our services as normal, and let us know if you experience any further issues. We value your feedback and patience throughout this process.

We are currently investigating reports of increased latency affecting our services. Our team is actively working to identify the cause and implement a solution as swiftly as possible. We understand the importance of our service in your daily operations and are committed to resolving this issue promptly.

WMS API https://api.wms.stord.com TLS/SSL certificate automated renewal request was unsuccessful without notification from certificate service. We were able to recover quickly by processing and applying the new certificate. We will implement robust proactive monitoring of our services' TLS/SSL certificate expirations to prevent this from happening again. We are committed to continuous improvement and are dedicated to providing our customers with the most reliable service possible.

We have identified and resolved the issue. All users should be able to successfully log-in to Stord WMS and access functions and pages within the WMS.

We believe we have identified the issue and are working on a fix.

We are aware that users are unable to log in to Stord WMS are are currently investigating this issue.

Our provider has resolved the issue

Service has been restored. A third party provider had a temporary outage causing our sites to be unreachable. We are continuing to monitor the status of this provider.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate an issue affecting all stord.com sites. Our APIs remain operating normally, and orders continuing to process. An update will be provided no more than 30 minutes from now.

Root cause has been resolved. Data freshness will be continually monitored and additional optimizations made as needed over the coming days.

We are continuing to experience intermittent delays in order data freshness. Further efforts are being taken to ensure data remains fresh during periods of higher throughput. These efforts are expected to complete before end of day. A status update will be provided by 4PM ET today.

An incident was resolved 10/1, resulting in delayed order data to our OMS dashboards, order search pages, and public APIs for order retrieval. We expect delays in order data freshness until 10/2 at 9pm ET.

This incident has been resolved and all systems have been stable since 1:39 pm ET.

An issue for some Integration connections for some customers was identified between 12:37 pm ET and 1:39 pm ET. A fix has been implemented and our engineers are monitoring for continued stability.

This incident has been resolved.

The cloud infrastructure provider has indicated the incident has been resolved, and Stord has confirmed connectivity appears to have returned to normal. Stord will be investigating impact and addressing any errors.

The cloud infrastructure provider has implemented its fix and is monitoring the results. Stord is still observing some instability while the provider's infrastructure stabilizes but will continue to monitor.

One of Stord's cloud infrastructure providers is encountering issues which may lead to intermittent delays for all customers in processing of messages between systems, including creation and fulfillment of orders. Fixes are underway by the provider and additional status updates will be provided as they become available.

UPS has triaged and resolved their outstanding issues. The Stord UPS account is printing labels as expected and all buildings are operational.

We are aware of ongoing, network-wide issues with UPS; please expect a delay in order processing and shipping for orders shipping via UPS. We will provide updates as we work with UPS. Please reach out to your Customer Success Manager with any questions.

The Stord team has been monitoring the external services for the last two hours and appears to be running normally. The team has already rectified any major inconsistencies and will continue to monitor. If there is further action required, customers may be contacted directly.

The AWS team has given the all-clear for the incident as of 2:05pm Pacific, and our integration vendor has indicated that services are back running as normal. The Stord team will be executing its outage recovery playbook to ensure that all affected orders and fulfillments are properly processed; however, the integration vendor has indicated it may be 24-48 hours before the backlog may be processed in its entirety. An update will be provided once the recovery protocol has been completed. Earlier today it was reported that Amazon Web Services was experiencing degraded performance in services in its us-west-2 region. One of Stord's integration vendors utilizes AWS, so Stord's connection to that vendor had been exhibiting degraded performance as well. As a result of this, some of Stord's customers may have experienced delays in being able to view new orders in Stord One Commerce and seeing fulfillments posted back to their storefront.

The Stord team continues to actively monitor the issue, and the latest update from AWS at 1:22PM Pacific time indicates a reduction in errors due to additional mitigations put in place, with more mitigations being applied over the next half hour. The Stord team has seen a brief improvement in performance, but has not yet fully recovered. Earlier today it was reported that Amazon Web Services was experiencing degraded performance in services in its us-west-2 region. One of Stord's integration vendors utilizes AWS, so Stord's connection to that vendor has been exhibiting degraded performance as well. As a result of this, some of Stord's customers may be experiencing delays in being able to view new orders in Stord One Commerce and seeing fulfillments posted back to their storefront.

The Stord team continues to actively monitor the issue, and the latest update from AWS at 12:26PM Pacific time indicates identification of the root cause and continued on-going work to resolve, with hopeful resolution within two hours (2:30PM Pacific). Earlier today it was reported that Amazon Web Services was experiencing degraded performance in services in its us-west-2 region. One of Stord's integration vendors utilizes AWS, so Stord's connection to that vendor has been exhibiting degraded performance as well. As a result of this, some of Stord's customers may be experiencing delays in being able to view new orders in Stord One Commerce and seeing fulfillments posted back to their storefront.

Earlier today it was reported that Amazon Web Services was experiencing degraded performance in services in its us-west-2 region. One of Stord's integration vendors utilizes AWS, so Stord's connection to that vendor has been exhibiting degraded performance as well. As a result of this, some of Stord's customers may be experiencing delays in being able to view new orders in Stord One Commerce and seeing fulfillments posted back to their storefront. The Stord team continues to actively monitor the issue, and the latest update from AWS at 11:33AM Pacific time indicates identification of the root cause and continued on-going work to resolve.

Some service calls to the external vendor are starting to succeed. The Stord team is continuing to monitor.

One of Stord's integration vendors has identified an outage in their Amazon Web Services components. As a result of this, customers that are integrated through this vendor may observe delays in orders and fulfillment notifications. No workarounds are available at this time. The Stord team is actively monitoring the situation and will be ready to assess any further impact once the vendor's services have been fully restored. This page will be updated once more information is available, but as of 2:10pm Eastern AWS is currently not able to provide an ETA as of their 10:59am Pacific update.

This incident has been resolved.

Connections appear to be stable again and we are continuing to monitor.

Conditions - Stord One Commerce and WMS are experiencing intermittent disconnects to our 3rd party data streaming infrastructure, Confluent Cloud. - This can impact orders, inbounds, and outbounds across both platforms. Actions - Our Engineers are monitoring the situation and reconnecting as soon as possible. Confluent Cloud has not acknowledged any public incident. Workaround - No workaround at this time. Next Update - At one hour unless conditions change.

This incident has been resolved.

Incident appears to be resolved. More information about the issue can be found here. https://twitter.com/GCP_Incidents/status/1460671761431859202

Verified that incident is due to networking issues with our underlying cloud provider.

We are noticing that Spotify and other vendors using Google Cloud Platform are experiencing outages.

This incident has been resolved

We are currently experiencing degraded performance from our Authentication and Authorization provider. This is affecting the ability for users to log in. This is currently being investigated.

This incident has been resolved.

We have identified the issue and are resolving it now.

We are addressing this right now and it will be fixed in 5 minutes or less.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

Auth0.com is having a major outage that is preventing logins from working. The system is processing transactions normally, only access to the user interface is impacted.

The issue has been resolved.

The issue has been identified and we are taking steps to resolve it immediately.

Customers are unable to login to the application due to permission issues.

Customers were not able to login after a recent release. A rollback of the release resolved the issue. We will perform a respective to ensure this type of issue does not occur again.

When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

Empathize with those affected and let them know everything is operating as normal.

As you continue to work through the incident, update your customers frequently.

Let your users know once a fix is in place, and keep communication clear and precise.