Is Stax Payments Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

We are aware that Spreedly is currently experiencing an issue that is affecting our ability to accept payments. See Spreedly's Status Page for more details. https://status.spreedly.com/ We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

This incident has been resolved.

Due to a third-party issue with TSYS, a subset of merchants will experience a one-day delay in funding for credit card transactions.  We apologize for the potential disruption to your business.

We are aware that NMI experienced an outage that affected our ability to process certain payments between 12:17PM ET and 1:02PM ET. See NMI's Status Page for more details. https://status.transactiongateway.com/incidents/8jcwj1ks867p At this time, this vendor has resolved the issue and has confirmed services are back to an operational status.

This incident has been resolved.

We are aware that WorldPay's Access My iQ Customer Portal, is currently experiencing an outage that is affecting some access to this site. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

This incident has been resolved.

We are aware that Fiserv's AccessOne portal is currently experiencing an outage that is affecting access to this system. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

Between 1:48:00 PM EST and 1:58:00 PM EST, we experienced a degradation in our API which may have resulted in payments failing during this time. The issue has since been resolved.

This incident has been resolved.

We are aware that Twilio is currently experiencing an issue that is causing a delay in receiving MFA codes if requested. See https://status.twilio.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

Twillo has resolved the incident.

Twillo is reporting recovery with SMS and MMS Text Messaging with the specific US Carriers. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

We are aware that Twillo, is currently experiencing an issue that is causing delays is receiving SMS and MMS Text Messages with specific US Carriers. See https://status.twilio.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

NMI Resolved its issue.

NMI reporting a fix has been applied. We are closely monitoring.

We are aware that NMI is currently experiencing an issue that is affecting our ability to process some credit card payments in a timely manner. See https://status.transactiongateway.com/ for more details. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

This incident has been resolved.

We are aware that DialPad is currently experiencing an outage that is affecting our ability to accept incoming customer calls. See DialPad's status page for more details: https://status.dialpad.com/ We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

Earlier today, we experienced a disruption with our PCIToolKit service. Teams identified the issue and were able to implement a solution that resolved the disruption to this service.

This incident has been resolved.

We are aware that HubSpot, is currently experiencing an issue that is affecting our ability to provide some customer and partner support. See HubSpot for more details. We will resolve this incident once we have received confirmation the issue has been resolved from this provider.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating disruptions with our Payment Links and Invoicing. Teams are actively working on a resolution.

This incident has been resolved.

Teams are continuing to investigate intermittent issues with the loading of fee statements in Stax Pay and Stax Connect.

This incident has been resolved.

A small portion of customers will experience a funding delay of one day.

Some customers may experience potential funding delays.

Teams continue to work on a resolution.

Teams are investigating intermittent issues with the loading of fee statements in Stax Pay and Stax Connect.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Teams have identified the cause and are working toward a resolution.

Teams are currently investigating a reporting delay within the Stax Pay and Stax Connect platforms. We will continue to provide updates.

This incident has been resolved.

A fix has been implemented. We are currently monitoring the performance of the platform.

Teams have identified the cause and are working toward a resolution.

Teams are currently investigating loading issues within the Stax Pay and Stax Connect platforms. We will continue to provide updates.

This incident has been resolved.

We are continuing to observe a reduction of impact to customers within our systems. Updates will continue to be provided.

A fix has been implemented and we are monitoring signs of recovery. We will continue to provide updates.

We have identified an issue related to some features within Onboarding and Disputes handling that may be impacting a small subset of customers. Our teams are working on a resolution and will continue to provide updates.

This incident has been resolved.

Our teams will be closely monitoring our systems over the weekend to ensure there are no residual impacts from today's CloudStrike outage.

We are continuing to monitor for impact from today's CloudStrike outage

We are continuing to monitor and investigate the global outage impact.

We are monitoring our systems for any impact related to the current global outage related to CrowdStrike. We will continue to provide updates on this page.

This incident has been resolved.

We are aware of an issue that occurred which prevented some transactions from processing on our platform. Teams have identified the issue and implemented a fix. We will continue to monitor the platform for stability.

The SMS delivery issue has been resolved.

Our SMS partner has addressed the issue and we are monitoring recovery.

We have been notified by our third party vendor Twilio that they are experiencing SMS delivery delays, which is impacting the ability for merchants to use Multi-Factor Authentication when accessing their Stax merchant account. Twilio is working on resolving the issue and we will continue to provide updates as they are made available.

This incident has been resolved.

We have just been notified by our third-party vendor, Authorize.net, that some merchants may have experienced a funding delay with their May 20th settlements. Authorize.net is working to correct this issue and ensure that all merchants have their funds as quickly as possible. Our support teams are apprised of the situation and fielding inbound customer inquiries.

This incident has been resolved.

We have identified the issue and merchants who have been impacted. We will continue to provide additional details to affected parties directly as needed.

We are currently aware that some merchants have experienced a delay in funding. Teams are currently investigating.

This incident has been resolved.

A fix has been implemented. We are monitoring the results.

Engineering has identified the issue and are working on a fix.

We are aware that some scheduled payments are not showing up for certain users. Engineering teams are aware and investigating.

No further issues have been observed with processing on the WorldPay Vantiv Core platform. Connectivity was fully restored after intermittent disruptions from 12:02 PM EDT to 12:58 PM EDT.

Worldpay has confirmed that a minor outage was responsible for the connectivity issues experienced between the payment gateway and the WorldPay Vantiv Core platform. The necessary corrections have been implemented to address this issue. As of 12:58 AM EDT, no further connection problems have been observed. WorldPay engineers are actively monitoring the situation to ensure ongoing stability.

We have been notified by our third party vendor WorldPay that they are experiencing outages, which is impacting some merchant processing. We will continue to provide updates.

This incident has been resolved

A fix has been implemented. Teams are still monitoring the system to ensure stability.

We have identified an issue related to the Payments tab that may impact its functionality. Our teams are working on a resolution and will continue to provide updates.

This incident has been resolved.

We are aware of a small number of merchants who are having issues processing through StaxPay. We are actively working to resolve. This has no impact on Partners or their merchants.

This incident has been resolved.

Our teams have confirmed that payouts were missed for a subset of merchants. Those payouts have been released and confirmed and will be available at the merchants’ banks for posting today. Teams also continue to work to confirm the root cause.

We are receiving reports that some merchants are experiencing deposit delays expected for Tuesday, February 20th. Our teams are actively working to determine the root cause and remediation so that we can provide updates on deposit timing for the impacted merchants.

This incident has been resolved.

We have detected a potential issue around surcharging fees. Teams are apprised of the situation and are actively investigating.

This incident has been resolved.

We have identified a funding delay impacting some merchants. Some customers who expected to be funded today 2/7 will now be funded tomorrow 2/8.

Deposit Reports & Fee Statements are now available for those who may have been impacted. This incident is now resolved.

We have identified an issue related to Deposit Reports & Fee Statements that may impact some customers. Our teams are working on a resolution and will continue to provide updates.

First Data has informed us that a subset of merchants who use the North, Omaha, or South Back End platform may experience a one business day delay in funding. First Data continues to work through final resolution and we will continue to monitor the environment.

We have just been notified by our third-party vendor, First Data, that some merchants may have experienced a funding delay with their February 1, 2024 settlement. This outage has no impact on Partners or their merchants. First Data is working to correct this issue and ensure that all merchants have their funds as quickly as possible. Our support teams are apprised of the situation and fielding inbound customer inquiries.

This incident has been resolved.

We have identified a delay in funding that is impacting some merchants. Our teams are working to resolve the issue and we will provide an update as more information becomes available.

Engineers have identified and resolved the issue. Teams will continue to monitor the environment.

We have identified an issue related to our StaxPay platform that may impact access for some customers. Our teams are working on a resolution and will continue to provide updates.

Deposit Reports for 12/12 are now available. The issue has been resolved.

We have identified a delay with displaying Deposit Reports from 12/12 for some merchants. Our teams are actively working on a resolution and will continue to provide updates.

Deposit Reports for 12/7 are now available. The issue has been resolved.

We have identified a delay with displaying Deposit Reports from 12/7 for some merchants. Our teams are actively working on a resolution and will continue to provide updates.

Deposit Reports from 12/6 are now available. The issue has been resolved.

We have identified a delay with displaying Deposit Reports from 12/6 for some merchants. Our teams are actively working on a resolution and will continue to provide updates.

Deposit Reports from 12/4 are now available. The issue has been resolved.

We have identified a delay with displaying Deposit Reports from 12/4. Our teams are actively working on a resolution and will continue to provide updates.

Reports are now available, the issue has been resolved.

We have identified an issue where deposit reports from 11/27 are delayed. Our teams are working on a resolution and will continue to provide updates.

This incident has been resolved.

We have just identified an issue with payouts originally scheduled for today, which may result in merchants experiencing inaccurate daily settlements. We are actively investigating the situation

Following an outage today with a 3rd Party Vendor, certain transactions that were initially marked as 'Successful' may have then changed to a 'Voided' state for some merchants. The issue has been resolved and transaction statuses are accurately represented. Teams are continuing to monitor to ensure stability.

As a result of an outage from a 3rd Party Vendor earlier today, some transactions that originally showed as "Successful" may now show a status of "Voided" for some merchants. We are actively monitoring the situation and working with the 3rd Party to get this resolved as quickly as possible.

Transactions are now succeeding on the WorldPay platform. Engineers are continuing to monitor for any issues.

We have been made aware that our 3rd Party vendor, WorldPay, is experiencing an outage which is impacting some processing for our customers. We are actively monitoring the situation and fielding customer inquiries and will continue to keep you updated.

This incident has been resolved.

We have just been notified that some merchants may be experiencing inaccurate totals/fees in their October fee statements. Some merchants may also be experiencing inaccurate deposit reporting for their 11/6/23 settlement. We are working to correct these issues to ensure that all fee statements reflect correct totals/fees and ensure reporting is accurately reflected. We sincerely apologize for the disruption, and we appreciate your patience. We will continue to keep you apprised.

This incident has been resolved.

We are aware of an issue related to hosted payment links that may impact some customers. We have identified the issue and are working on a resolution.

We have been notified by one of our partners that some customers may experience funding delays for their deposits expected today, 10/11. The issue has been identified and we are currently working with our partner on a resolution. We will continue to provide additional details to affected parties directly as needed.

We have been notified by one of our partners that some customers may experience funding delays for their deposits expected today, 10/11. The issue has been identified and we are currently working with our partner on a resolution. We will continue to provide additional details to affected parties directly as needed.

We have been notified by one of our partners that some customers may experience funding delays for their deposits. Merchants would have expected to be funded the morning of 10/10 and will now be funded on the evening of 10/10. The issue has been identified and we will provide additional details to affected parties directly as needed.

Between 6:42 AM ET and 6:59 AM ET, there was a small subset of transactions which were displaying as "voided" in Stax Pay due to an outage with one of our partners. These transactions have been resubmitted and are now displaying correctly in Stax Pay.

We are aware of an incident with a processing partner that may have prevented a small number of transactions from being successfully processed. This incident took place between 21:15 EST and 21:25 EST. Support teams will work directly with any impacted customers.

This incident has been resolved.

Our SMS partner has addressed the issue and we are monitoring recovery.

We are continuing to investigate this issue.

We are aware of an issue where some SMS messages (including MFA) are not being delivered to Verizon Wireless subscribers. We are working on resolving the issue as quickly as possible.