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The impacted parties have reported resolution and from our side we have re-enabled affected regions

Available information points to a failure with a large comms provider in NA, we have disabled New York and Canada testing regions until the error is resolved on their side. Additionally there is a wide-scale issue with Microsoft & Azure services in Canada which may be related - https://azure.status.microsoft/en-gb/status

We have temporarily disabled monitoring from this region while it recovers, this should cease disruption to users

We are currently investigating, we suspect that this is a temporary routing issue affecting customers in select regions. Affected users may see their tests showing as down if they are monitoring a website outside of Canada using this region. There may also be limited effects on other NA regions.

This incident has been resolved.

We've identified and remediated the issue and are monitoring the infrastructure

We apologise for the continued disruption, we continue to investigate this and hope for a resolution shortly.

We are continuing to investigate the issue, users will now see some periods where it is not possible to access the app. We will keep these as short of possible while we seek a fix.

We expect some short app outages as we attempt to apply possible fixes, it may not be possible to access the app for 1-2 minutes while these fixes are applied.

We have received reports from users that some Uptime type tests are failing to run, we are currently investigating this on our side.

The issue with the hosting provider has been resolved and the Stockholm region is now operational.

Our monitoring location in Stockholm, Sweden (IP: 13.48.238.157) is currently unavailable due to an external block on our outbound connections. As a result, any uptime tests previously assigned to this location will temporarily be run from alternative locations outside of Sweden. We apologise for any inconvenience this may cause to customers relying on Swedish-based monitoring. Our team is actively working to resolve this issue, and we appreciate your understanding and patience during this time. Further updates will be provided as they become available.

The issue has been identified with one of our hosting providers and we're currently working with them to resolve the issue.

The incident is now resolved, we see all systems returned to full performance. Thanks for bearing with us!

The migration has been completed and we are seeing systems restored. We are monitoring the situation.

Thanks for your patience, the migration is progressing & we expect a resolution in around an hours time.

One of our database providers is currently conducting emergency maintenance due to a critical hardware failure earlier today. We now have an estimated time to resolution of approximately 2 hours. We understand the impact this may have on your services and apologize for the inconvenience. Our team is in close contact with the provider and monitoring the situation closely. We will continue to provide updates as more information becomes available. Thank you for your patience.

The incident has been resolved, our apologies for the disruption

We are continuing to investigate this issue.

We are currently experiencing an issue affecting some users' ability to access our application. This is due to emergency maintenance being performed by one of our server providers. This may impact accessibility during the migration period. Our team is closely monitoring the situation and working with our provider to resolve the issue as soon as possible. We expect this to be a short disruption.

The issue is resolved. Alerts are now running as normal.

A networking fault with a provider is causing some customers to receive alerts late, or not at all. We are currently investigating and seeking a resolution.

We have identified and resolved the issue, this was related to a temporary networking error, all users will be able to log in to the app successfully once more.

We are currently investigating this issue following reports that some users are unable to access the web app, we hope to have this resolved quickly.

The issue has now been fully resolved

We are investigating an issue where new public reporting pages are not properly applying the CNAME configuration, no existing public reports would be affected, and we will have this resolved asap.

This incident has now been resolved, our apologies for the disruption

The issue has been identified and a fix is being implemented

We are currently investigating an issue affecting the creation functions for Uptime & Domain type testing, which may be causing some users to experience difficulties. Additionally, we are aware of availability issues with the StatusCake API. Our team is actively working on resolving these issues and we apologize for any inconvenience this may be causing. We will provide updates as soon as possible.

We had an incident with a main server provider, which caused the app and some uptime testing reports to trigger false alerts. After commicating with the server provider the issue was found to be routing issues within their London datacentre that caused the app to become inaccessible for a period of time. This then also impacted the systems ability to run uptime tests appropriately. The issue lasted for 1 hour 8 Minutes. The issue has now been resolved.

A primary server provider had unexpected downtime over the weekend, which went unnoticed on their side. As we were not notified about the issues we were unaware that the maintenance windows service had stopped performing correctly for some customers for a period of 2 days. We have now inserted failovers to prevent this happening again, and maintenance windows are back running as normal.

This incident has been resolved, the problem occurred due to an unexpected configuration change with a core provider. We will be reviewing the relevant component for reliability going forwards.

We're seeing some customers getting issues logging into the app, with a bad gateway error. We are currently investigating this and hope to have a resolution as soon as possible

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We're facing issues with our primary server provider, which has a major networking issue that is currently being investigated.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our primary server provider has had a major networking breakage that is currently being investigated and fixed. The application and testing services are currently intermittently down.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We've identified an issue with our server provider that is currently facing mass power issues. We're in communication with them to understand the issue, and awaiting an immediate fix to the problem.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

The datacenter has restored power, and we are actively monitoring all services to ensure all systems are back up an running.

We understand that the datacenter (hosting multiple server providers) has been hit with a power outage. They are currently working with the centre staff to get systems back up and running

Identified - The server provider has identified the cause of this incident as a power issue and are working in London to restore normal connectivity as soon as possible.

Our main server provider is implementing emergency maintenance to fix issues that occured 24 hours ago across their systems. We were told there would be no network downtime but unfortunately they are sufferring from high network loss. We are in communication with them in order to understand the situation and will update further here.

This incident has now been resolved but we will continue to keep monitoring the situation with network latency/degredation.

The networking issue have been initially fixed. We're now monitoring all system to ensure all services are back to normal.

We are continuing to work on a fix for this issue.

Our main server provider has had a major networking breakage that is currently been investigated and fixed. The application, and testing services are currently down.

Due to a global outage of Cloudflare, our services were hit with a number of failing connection, which led to downtime on the StatusCake app, and several StatusCake Pages. The outage did not effect any of our testing suite however, so all alerts, and monitoring remained operational through the event.

All services are running as expected.

The StatusCake App, and Pages are back up and operational. We will continue to monitor.

We are monitoring a fix in place for customers to access the app, and StatusCake Pages again. We will continue to monitor

A fix has been implemented and we are monitoring the results.

Due to a global outage with Cloudflare our app is inaccessible at the moment, however all testing capabilities are active. Status Pages will also be inaccessible until a fix is in place.

We proactively updated our servers to include a new SSL certificate but unfortunately the provider reverted the changes during a live migration failure. this led to the certificate not being updated, and instead serving an expired certificate. The certificate has now been updated, and push tests are working as expected

An error occurred between 1:00AM - 7:00AM that prevented Push tests to be sent to StatusCake, which led to tests appearing as 'down', The cause was an SSL certificate, which failed to update as expected. The problem has now been resolved and all services are running as normal.

We're now back up, and running at full capacity after a number of issues with a server provider

We've been notified that our server provider is back up and running after a number of issues. We are actively monitoring our features to ensure we are back at 100% capacity.

We are continuing to investigate this issue.

We're currently investigating issues with Uptime monitoring. One of our server providers are having issues currently preventing Uptime tests from running properly. All other features are running as expected.

The matter is now reported as resolved, all SMS will send as expected

Twilio have made progress on the issue, they now expect delays rather than non-sends

We are seeing a small number of SMS sends fail due to an outage with one of our SMS providers - Twilio This is currently affecting a small minority of alerts sent to a few regions, including Norway. Status Updates will be posted here and can be followed directly at https://status.twilio.com/

This incident has been resolved.

We have implemented a fix on all uptime servers, which has remediated the expired Lets Encrypt CA certificate. We are currently monitoring the changes.

We’ve identified points of failure and are attempting to update uptime servers to prevent any more false positives for tests using the Validate SSL option.

We are continuing to investigate this issue.

We are currently experiencing issues with our testing as our service did not itself have the new (replacement) root certificate added. Our team is working to resolve this ASAP.

This incident has been resolved.

All affected systems are back up and running. Thank you for your patience.

We are seeing large improvements across systems currently. Access to the app (app.statuscake.com), and the API are more stable. StatusCake Pages are now loading without issues. As this is a 3rd party issue, we will continue to monitor it. Thank you for your patience.

A fix has been implemented and we are monitoring the results.

One of our Server providers is currently experiencing external server latency issues which is causing problems with web app access and API usage for some users, we’re monitoring the situation, and attempting to keep all services running while we await a resolution

We're seeing improvements and a return of service, we continue to monitor the situation

The incident is now fully resolved and we are taking steps to ensure that this cannot happen again

A fix has been implemented and we are monitoring the results

The issue has been identified and we are pursuing a final fix

We are currently experiencing an outage with one of major providers, this is impacting uptime testing for some users, and will mean that some alerts were sent in error, we are investigating as top priority and will update in 15 minutes

The issue is now resolved, thank you for your patience

The issue has been identified and a fix is being implemented

We are continuing to investigate this issue.

We are currently investigating an issue affecting access to the website and monitoring app in some regions, we will have a resolution as soon as possible.

Access is now restored, we apologise for any inconvenience caused

We are currently investigating an issue which is preventing users from logging in and accessing the main dashboard. We thank you for your patience while we resolve this issue