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Starmind AG is currently Operational

Last checked 2025-06-14T13:38:51.873Z from Starmind AG's official status page

Historical record of incidents for Starmind AG

Jan 27, 2025

Report: "Database overload from cronjobs"

Last update 2025-01-27T09:21:00.368Z

resolved2025-01-24T01:30:00.000Z

We run multiple overnight jobs to insure the proper functioning of our service. Those jobs overlapped during the night creating too much load on our database. We took measures so that this should not be the case in the future. This affected our european customes.

Nov 18, 2024

Report: "Azure database disruptions"

Last update 2024-11-18T08:40:14.814Z

resolved2024-11-14T23:30:00.000Z

Our database server malfunctioned during the night because of too much load and did not accept connections anymore. The issue has been resolved in the morning around 10 and services were restored.

Jun 5, 2024

Report: "Partial Outage in Swiss Datacenter"

Last update 2024-06-05T13:18:51.964Z

resolved2024-06-05T13:18:51.945Z

This incident has been resolved.

identified2024-06-05T13:13:42.308Z

We are investigating a partial outage in our Swisscom datacenter hosted in Switzerland.

May 3, 2024

Report: "Outage in Swiss Datacenter"

Last update 2024-05-03T06:47:02.210Z

resolved2024-05-03T06:47:02.196Z

This incident has been resolved.

monitoring2024-05-03T06:39:35.145Z

A fix has been implemented and we are monitoring the results.

identified2024-05-03T06:37:18.257Z

The issue has been identified and a fix is being implemented.

investigating2024-05-03T05:54:23.880Z

We are investigating an outage in our Swisscom datacenter hosted in Switzerland.

Apr 19, 2024

Report: "Outage in Swiss Datacenter"

Last update 2024-04-19T11:36:12.343Z

resolved2024-04-19T11:36:12.326Z

This incident has been resolved.

monitoring2024-04-19T11:13:00.150Z

A fix has been implemented and we are monitoring the results.

investigating2024-04-19T11:02:38.802Z

We are investigating an outage in our Swisscom datacenter hosted in Switzerland.

Apr 15, 2024

Report: "Outage in Swiss Datacenter"

Last update 2024-04-15T07:48:56.854Z

resolved2024-04-15T06:00:00.000Z

We identified a problem in our Swiss datacenter at 08:00 CEST due to a database outage. The outage was resolved around 08:30 CEST thanks to a concerted effort of the Engineering and Operations team.

Apr 3, 2024

Report: "Partial Outage in EU Datacenter"

Last update 2024-04-03T18:52:06.835Z

resolved2024-04-03T18:00:00.000Z

We are investigating a partial outage in our Azure datacenter hosted in the European Union.

Nov 29, 2023

Report: "Outage in EU Datacenter"

Last update 2023-11-29T19:35:28.744Z

resolved2023-11-29T19:35:28.722Z

This incident has been resolved.

monitoring2023-11-29T19:18:30.337Z

A fix has been implemented and we are monitoring the results.

identified2023-11-29T18:25:47.235Z

The issue has been identified and a fix is being implemented.

investigating2023-11-29T17:15:53.000Z

We are investigating an outage in our Azure datacenter hosted in the European Union.

Oct 10, 2023

Report: "Partial Outage in Swiss Datacenter (DCS+)"

Last update 2023-10-10T08:47:07.734Z

resolved2023-10-10T08:30:00.000Z

We were experiencing a short outage of 10 minutes in our Swiss data center due to momentary database congestion

Sep 11, 2023

Report: "Slow API response times"

Last update 2023-09-11T07:16:02.088Z

resolved2023-09-08T21:30:00.000Z

The initial fix did not improve the performance sustainably. A second attempt finally resolved the performance issues.

Sep 8, 2023

Report: "Slow API response times"

Last update 2023-09-08T22:01:28.241Z

resolved2023-09-08T14:30:00.000Z

We're experiencing an elevated level of slow API response times.

Aug 31, 2023

Report: "Partial Outage in Azure East US Datacenter"

Last update 2023-08-31T12:50:27.924Z

resolved2023-08-31T11:00:00.000Z

We experienced a temporary problem with the SSO service, which resulted in partially failing user sessions.

Jul 12, 2023

Report: "Outage in Swiss Datacenter (DCS+)"

Last update 2023-07-12T10:13:25.227Z

resolved2023-07-12T10:13:25.212Z

This incident has been resolved.

monitoring2023-07-12T10:09:15.683Z

We are continuing to monitor for any further issues.

monitoring2023-07-12T10:09:09.643Z

A fix has been implemented and we are monitoring the results.

investigating2023-07-12T08:27:37.866Z

We are currently investigating this issue.

Mar 29, 2023

Report: "Outage in Swiss datacenter"

Last update 2023-03-29T12:52:10.404Z

resolved2023-02-22T09:10:00.000Z

The issue was resolved after 25 minutes (at 10:35 CET)

Feb 18, 2023

Report: "Outage in Swiss Datacenter (DCS+)"

Last update 2023-02-18T10:27:59.125Z

resolved2023-02-18T10:27:59.106Z

This incident has been resolved.

monitoring2023-02-18T10:22:25.447Z

A fix has been implemented and we are monitoring the results.

identified2023-02-18T10:13:11.095Z

The issue has been identified and a fix is being implemented.

investigating2023-02-18T09:55:45.935Z

We are currently investigating this issue.

Feb 8, 2023

Report: "Partial outage in Swisscom SANDBOX Datacentre"

Last update 2023-02-08T14:05:21.927Z

resolved2023-02-08T14:05:21.914Z

This incident has been resolved.

monitoring2023-02-08T13:38:53.867Z

A fix has been implemented and we are monitoring the results.

identified2023-02-08T13:26:45.421Z

The issue has been identified and a fix is being implemented.

investigating2023-02-08T09:06:48.614Z

We are currently investigating this issue.

Jan 9, 2023

Report: "Degraded performance and high latency"

Last update 2023-01-09T14:13:01.743Z

resolved2023-01-09T14:13:01.727Z

This incident has been resolved.

monitoring2023-01-09T13:51:41.453Z

A fix has been implemented and we are monitoring the results.

identified2023-01-09T13:44:33.752Z

The issue has been identified and a fix is being implemented.

investigating2023-01-09T13:32:46.815Z

We are currently investigating a performance issue affecting the DCS+ datacenter

Oct 26, 2022

Report: "API performance issues"

Last update 2022-10-26T08:27:06.910Z

resolved2022-10-26T08:27:06.893Z

This incident has been resolved.

monitoring2022-10-26T06:26:19.014Z

A fix has been implemented and we are monitoring the results.

identified2022-10-26T06:26:09.262Z

The issue has been identified and a fix is being implemented.

investigating2022-10-26T05:05:57.356Z

We are currently investigating this issue.

Oct 23, 2022

Report: "API performance issues"

Last update 2022-10-23T07:28:26.704Z

resolved2022-10-23T07:28:26.692Z

This incident has been resolved.

monitoring2022-10-21T08:30:09.635Z

We are continuing to monitor for any further issues.

monitoring2022-10-20T14:44:10.093Z

A fix has been implemented and we are monitoring the results.

investigating2022-10-20T14:21:34.241Z

We are currently investigating this issue.

Aug 8, 2022

Report: "Unplanned upgrade of Kubernetes cluster to apply critical fixes"

Last update 2022-08-08T17:18:19.915Z

resolved2022-08-08T17:00:12.000Z

This incident has been resolved.

monitoring2022-08-08T16:30:30.000Z

A fix has been implemented and we are monitoring the results.

Report: "Maintenance in Sandbox Datacenter (DCS+)"

Last update 2022-08-08T16:54:22.976Z

resolved2022-08-08T16:54:22.953Z

This incident has been resolved.

identified2022-08-08T13:50:38.215Z

The issue has been identified and a fix is being implemented.

investigating2022-08-08T13:50:03.727Z

We are currently investigating this issue.

Report: "Unplanned upgrade of Kubernetes layer"

Last update 2022-08-08T16:53:41.146Z

resolved2022-08-08T16:30:00.000Z

All systems are up and running again.

Jul 25, 2022

Report: "Partial outage in Swisscom Datacentre"

Last update 2022-07-25T10:00:15.973Z

resolved2022-07-25T10:00:15.962Z

This incident has been resolved.

monitoring2022-07-25T07:15:52.000Z

A fix has been implemented and we are monitoring the results.

investigating2022-07-25T05:00:22.000Z

We are currently investigating this issue.

Jun 15, 2022

Report: "Partial outage in Swisscom SANDBOX Datacentre"

Last update 2022-06-15T09:14:04.447Z

resolved2022-06-15T09:14:04.429Z

This incident has been resolved.

monitoring2022-06-15T08:50:18.617Z

A fix has been implemented and we are monitoring the results.

investigating2022-06-15T07:40:40.318Z

We are currently investigating this issue.

Mar 29, 2022

Report: "Partial outage in Azure EU Datacentre"

Last update 2022-03-29T17:06:25.345Z

resolved2022-03-29T17:06:25.330Z

This incident has been resolved.

monitoring2022-03-29T16:50:41.536Z

We are continuing to monitor for any further issues.

monitoring2022-03-29T16:50:10.762Z

A fix has been implemented and we are monitoring the results.

identified2022-03-29T16:39:01.213Z

The issue has been identified and a fix is being implemented.

investigating2022-03-29T16:38:13.423Z

We are currently investigating this issue.

Mar 9, 2022

Report: "Outage in Swiss Datacenter (DCS)"

Last update 2022-03-09T08:32:22.470Z

resolved2022-03-09T08:32:22.451Z

This incident has been resolved.

monitoring2022-03-09T08:04:13.108Z

A fix has been implemented and we are monitoring the results.

identified2022-03-09T07:32:37.531Z

The issue has been identified and a fix is being implemented.

investigating2022-03-09T07:29:23.274Z

We are currently investigating this issue.

Feb 8, 2022

Report: "Outage in Swiss Datacenter (DCS)"

Last update 2022-02-08T15:36:19.628Z

resolved2022-02-08T15:36:19.611Z

This incident has been resolved.

monitoring2022-02-08T15:00:45.564Z

A fix has been implemented and we are monitoring the results.

identified2022-02-08T14:46:37.342Z

The issue has been identified and a fix is being implemented.

investigating2022-02-08T14:13:17.070Z

We are currently investigating this issue.

Jan 4, 2022

Report: "Outage in Swiss Datacenter (DCS)"

Last update 2022-01-04T08:33:35.484Z

resolved2022-01-04T08:33:35.469Z

This incident has been resolved.

monitoring2022-01-04T08:20:59.664Z

A fix has been implemented and we are monitoring the results.

identified2022-01-04T08:12:26.113Z

The issue has been identified and a fix is being implemented.

investigating2022-01-04T07:58:38.539Z

We are currently investigating this issue.

Dec 13, 2021

Report: "Partial outage in Azure US Datacentre"

Last update 2021-12-13T19:07:05.008Z

resolved2021-12-13T17:00:00.000Z

Search functionality is interrupted.

Sep 2, 2021

Report: "Emails contain invalid links"

Last update 2021-09-02T09:05:23.131Z

resolved2021-09-02T07:30:00.000Z

Emails were sent containing invalid links to url9800.starmind.com that led to a certificate error for the users. The issue is resolved by now.

Jul 31, 2021

Report: "Partial outage in Swiss Datacenter (DCS)"

Last update 2021-07-31T05:20:59.031Z

resolved2021-07-30T18:35:03.948Z

This incident has been resolved.

monitoring2021-07-30T14:32:42.722Z

A fix has been implemented and we are monitoring the results.

investigating2021-07-30T11:59:27.858Z

We are currently investigating this issue.

Jul 30, 2021

Report: "Partial outage in EU Datacenter (AWS)"

Last update 2021-07-30T09:42:56.098Z

resolved2021-07-30T09:42:56.076Z

This incident has been resolved.

monitoring2021-07-30T09:03:31.371Z

A fix has been implemented and we are monitoring the results.

identified2021-07-30T09:02:33.889Z

The issue has been identified and a fix is being implemented.

investigating2021-07-30T08:51:24.502Z

We are currently investigating this issue.

Jul 29, 2021

Report: "Partial outage in Azure EU Datacentre"

Last update 2021-07-29T17:23:17.340Z

resolved2021-07-29T17:23:17.326Z

This incident has been resolved.

monitoring2021-07-29T17:17:53.258Z

A fix has been implemented and we are monitoring the results.

identified2021-07-29T17:12:45.242Z

We are continuing to work on a fix for this issue.

identified2021-07-29T16:45:55.884Z

The issue has been identified and a fix is being implemented.

investigating2021-07-29T16:43:30.881Z

We are continuing to investigate this issue.

investigating2021-07-29T16:10:49.000Z

We are currently investigating this issue.

May 28, 2021

Report: "Api errors in azure-north-eu DC"

Last update 2021-05-28T17:51:14.257Z

resolved2021-05-28T17:51:14.239Z

This incident has been resolved.

monitoring2021-05-28T16:15:25.680Z

A fix has been implemented and we are monitoring the results.

investigating2021-05-28T14:41:25.502Z

We are currently investigating this issue.

May 16, 2021

Report: "Outage in Swiss datacenter"

Last update 2021-05-16T09:19:25.028Z

resolved2021-05-16T09:19:25.009Z

This incident has been resolved.

monitoring2021-05-16T09:11:18.989Z

A fix has been implemented and we are monitoring the results.

investigating2021-05-16T08:38:04.203Z

We are currently investigating this issue.

Apr 29, 2021

Report: "Outage in Swiss Datacenter (DCS)"

Last update 2021-04-29T14:08:48.823Z

resolved2021-04-29T14:08:48.812Z

This incident has been resolved.

monitoring2021-04-29T14:08:20.457Z

We are continuing to monitor for any further issues.

monitoring2021-04-29T13:43:16.342Z

A fix has been implemented and we are monitoring the results.

investigating2021-04-29T13:32:20.555Z

We are continuing to investigate this issue.

investigating2021-04-29T13:08:32.922Z

We are continuing to investigate this issue.

investigating2021-04-29T12:55:50.528Z

We are currently investigating this issue.

Apr 23, 2021

Report: "Partial outage in Swiss datacentre"

Last update 2021-04-23T14:18:38.003Z

resolved2021-04-23T14:18:37.990Z

This incident has been resolved.

monitoring2021-04-23T13:59:18.061Z

A fix has been implemented and we are monitoring the results.

investigating2021-04-23T13:46:24.564Z

We are currently investigating this issue.

Mar 27, 2021

Report: "Partial outage in Swiss Datacentre"

Last update 2021-03-27T15:43:02.808Z

resolved2021-03-27T15:43:02.791Z

This incident has been resolved.

monitoring2021-03-27T15:33:38.122Z

A fix has been implemented and we are monitoring the results.

investigating2021-03-27T14:43:24.588Z

We are currently investigating this issue.

Mar 17, 2021

Report: "Partial outage in Azure EU Datacentre"

Last update 2021-03-17T14:35:17.655Z

resolved2021-03-17T14:35:17.640Z

This incident has been resolved.

monitoring2021-03-17T14:27:52.407Z

A fix has been implemented and we are monitoring the results.

investigating2021-03-17T11:52:11.073Z

We are currently investigating this issue.

Report: "Partial outage in Swiss Datacentre"

Last update 2021-03-17T09:36:13.084Z

resolved2021-03-17T09:36:13.066Z

This incident has been resolved.

monitoring2021-03-17T08:44:54.632Z

We are continuing to monitor for any further issues.

monitoring2021-03-17T08:37:05.484Z

We are continuing to monitor for any further issues.

monitoring2021-03-17T08:37:01.252Z

A fix has been implemented and we are monitoring the results.

investigating2021-03-17T08:15:44.413Z

We are currently investigating this issue.

Jan 22, 2021

Report: "Partial outage in Swiss Datacentre"

Last update 2021-01-22T11:53:41.050Z

resolved2021-01-22T11:53:41.035Z

This incident has been resolved.

monitoring2021-01-22T11:18:19.415Z

A fix has been implemented and we are monitoring the results.

investigating2021-01-22T10:31:26.418Z

We are currently investigating this issue.

Jan 15, 2021

Report: "Degraded performance and high latency"

Last update 2021-01-15T15:19:20.347Z

resolved2021-01-15T15:19:20.332Z

This incident has been resolved.

monitoring2021-01-15T15:03:40.444Z

A fix has been implemented and we are monitoring the results.

investigating2021-01-15T14:50:55.684Z

We are currently investigating this issue.

Dec 7, 2020

Report: "SSO services down"

Last update 2020-12-07T10:56:26.001Z

resolved2020-12-07T10:56:25.984Z

This incident has been resolved.

monitoring2020-12-07T08:28:22.151Z

A fix has been implemented and we are monitoring the results.

investigating2020-12-07T07:45:47.151Z

We are currently investigating this issue.

Sep 18, 2020

Report: "Increased api error rates in US Data centre"

Last update 2020-09-18T20:05:38.896Z

resolved2020-09-18T20:05:34.942Z

This incident has been resolved.

monitoring2020-09-18T20:01:14.040Z

A fix has been implemented and we are monitoring the results.

investigating2020-09-18T15:47:05.821Z

Our Azure EAST US data centre has signalled an internal issue affecting the Storage of the EAST US region --> https://status.azure.com/en-us/status. This is causing intermittent timeouts and errors displaying images and attachments. The search functionality is also impacted as it is highly dependent on the underlying azure storage engine.

investigating2020-09-18T13:26:02.460Z

We are currently investigating this issue.

Sep 3, 2020

Report: "Increased api error rates in Swiss Data centre"

Last update 2020-09-03T14:54:01.427Z

resolved2020-09-03T14:53:57.384Z

This incident has been resolved.

investigating2020-09-03T14:28:33.497Z

We are currently investigating this issue.

Aug 28, 2020

Report: "Increased error rates & slow api response time."

Last update 2020-08-28T12:56:31.500Z

resolved2020-08-28T12:56:27.279Z

This incident has been resolved.

investigating2020-08-28T09:57:59.802Z

We are continuing to investigate this issue.

investigating2020-08-28T09:57:46.290Z

We are currently investigating this issue.

Jul 31, 2020

Report: "Increased api error rates in Swiss Data centre"

Last update 2020-07-31T13:04:21.956Z

resolved2020-07-31T13:04:21.943Z

This incident has been resolved.

monitoring2020-07-31T11:07:40.397Z

A fix has been implemented and we are monitoring the results.

investigating2020-07-31T09:57:03.585Z

We are continuing to investigate this issue.

investigating2020-07-31T09:56:57.295Z

We are currently investigating this issue.

Jul 16, 2020

Report: "SSO services down"

Last update 2020-07-16T09:26:03.236Z

resolved2020-07-16T09:26:03.216Z

This incident has been resolved.

monitoring2020-07-16T08:54:00.881Z

We are continuing to monitor for any further issues.

monitoring2020-07-16T08:53:51.439Z

A fix has been implemented and we are monitoring the results.

investigating2020-07-16T08:13:20.948Z

We are currently investigating this issue.

Jul 10, 2020

Report: "US datacentre down"

Last update 2020-07-10T08:19:12.162Z

resolved2020-07-09T21:43:54.062Z

This incident has been resolved.

monitoring2020-07-09T18:56:23.020Z

A fix has been implemented and we are monitoring the results.

investigating2020-07-09T18:21:27.187Z

We are currently investigating this issue.

Jun 17, 2020

Report: "Outage in the US datacentre"

Last update 2020-06-17T12:15:26.542Z

resolved2020-06-17T12:15:26.529Z

This incident has been resolved.

monitoring2020-06-17T11:47:22.988Z

A fix has been implemented and we are monitoring the results.

investigating2020-06-17T11:27:18.196Z

We are currently investigating this issue.