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This incident has been resolved.

We are aware that some faster payments are experiencing delays, we hope to resolve this issue swiftly. We're very sorry for any inconvenience.

This incident has been resolved.

We are aware that MasterCard are experiencing an issue which means that some online card transactions are currently failing. We are aware and are working with MasterCard to resolve this. We apologise for the inconvenience caused.

This incident has been resolved.

We had some card issues earlier. Your card should now be working as expected. We're very sorry for any inconvenience caused.

The issue has been identified and a fix is being implemented.

Some customers may experience issues with card transactions and ATM withdrawals. We are investigating and will resolve this as soon as possible. We are sorry for any inconvenience.

This incident has now been resolved.

We’re aware that some customers may be experiencing problems when trying to complete some card transactions. Our team are aware of the issue and working to fix this as soon as possible. We’re sorry for any inconvenience.

This incident has been resolved. We’re sorry for any inconvenience.

The service has now been restored. We are monitoring the situation closely. Please accept our apologies for any inconvenience this has caused.

We are aware that some customers may experience an issue making a payment online when asked for additional verification via the Starling Bank app. This may mean your transaction is unable to complete at this time. Please rest assured our team are aware of the issue and we are working on a fix. Please accept our apologies for any frustration or inconvenience this may cause you.

This incident has been resolved.

We have identified the issue causing some customers to experience problems with our Android app. A fix has been released and we are monitoring closely.

Some customers are experiencing problems with our latest Android app. We apologise for any inconvenience. We expect to have a fix in place soon.

We are receiving reports that some customers are experiencing problems with our latest Android app. We are currently investigating and apologise for any inconvenience caused.

This incident has been resolved.

We are receiving reports that some customers experiencing problems with out latest Android app release (20210924.1722.56445). We are currently investigating and apologise for any inconvenience caused.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We’re investigating an issue that is causing some Mastercard transactions, including some ATM withdrawals, to be declined. We apologise for any inconvenience. Please retry with a different card if possible.

This incident has been resolved. We’re sorry for any inconvenience.

Some customers may have experienced issues that were causing some transactions, including at the Post Office, to be declined. The service has now been restored. We are monitoring the situation closely.

We’re investigating an issue which is causing some transactions, including at the Post Office, to be declined. We’re sorry for any inconvenience. We’re investigating as a matter of urgency.

This incident has been resolved. We’re sorry for any inconvenience.

Some customers may have experienced issues that were causing some transactions, including at the Post Office, to be declined. The service has now been restored. We are monitoring the situation closely.

We’re investigating an issue which is causing some transactions, including at the Post Office, to be declined. We’re sorry for any inconvenience. We’re investigating as a matter of urgency.

This incident has been resolved. We’re sorry for any inconvenience.

We are aware that some customers may be experiencing problems when trying to phone our customer service team from within the app. Our in app chat is open and fully operational. Please call us on 0207 9304 450 if you need to speak to someone urgently. Our team are aware and looking into this to resolve it as soon as possible. We’re sorry for any inconvenience.

This incident has been resolved. We’re sorry for any inconvenience.

The service has now been restored and online card transactions are processing normally. We are monitoring the situation closely.

We’re aware that some customers may be experiencing problems when trying to complete online card transactions. Our team are aware of the issue and working to fix this as soon as possible. If the merchant has an option to pay by mobile wallet, please try this option for making your payment. We’re sorry for any inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware that some customers may be experiencing problems when trying to attempt to make international payments, and receiving quotes for sending GBP to other currencies. Our team are aware and looking into this to resolve it as soon as possible. Please do attempt to retry your payment as it may work. We’re sorry for any inconvenience.

Following a short disruption to Post Office services earlier today, we can confirm that all services, including depositing and withdrawing money, are now operational. We are sorry for any inconvenience during the disruption.

We are aware that customers are unable to access services in the Post Office, including depositing or withdrawing money. Our team is working to fix this as soon as possible. We are sorry for any inconvenience.

This incident is now resolved. We're sorry for any inconvenience caused.

Some customers may have experienced delays receiving text messages. The service has now been restored. We are monitoring the situation closely.

Some customers may currently experience delays receiving text messages. We are aware of this and our team is working to fix it. We are sorry for any inconvenience.

Calls to our customer service centre are now connecting after a brief gap. Our customer service communications are back to normal. We apologise for any inconvenience.

Calls to our customer service centre are now connecting after a brief gap. Our customer service communications are back to normal. We apologise for any inconvenience.

Calls to our customer service centre are currently not connecting. If you need help, please contact us via in-app chat, message or email. We apologise for any inconvenience.

This incident is now resolved. We’re sorry for any inconvenience caused.

Some customers may have experienced issues trying to call us this morning (08/02/21). The service has now been restored. We are monitoring the situation closely.

We are currently experiencing some issues with customers trying to call us. Our team can still help you if you’d like to contact us by in-app chat. Go to Help in the app and select contact us; and chat. Our team are working to resolve this asap and we’re sorry for any inconvenience.

This incident is now resolved. We're sorry for any inconvenience caused.

Some customers may have experienced issues with online card purchases and in-app card services. The service has now been restored. We are monitoring the situation closely.

We are continuing to work on a fix for this issue.

We are aware some customers may be experiencing issues with online card purchases and in-app card services (such as seeing card details in app, and activating cards). We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.

This incident has been resolved.

We are continuing to monitor the situation closely, but you should be able to use the app now. Once again we apologise for any inconvenience caused.

Some customers may be experiencing issues making payments and with some app functions. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.

Some customers may have experienced issues with their card transactions, ATM withdrawals and card information in app. The service has now been restored and card transactions are processing normally. We are monitoring the situation closely.

Some customers may experience issues with their card transactions, ATM withdrawals and card information in app. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.

Earlier issues with phone calls to our customer service team have been resolved. We are sorry for the inconvenience.

We are continuing to investigate this issue.

We are currently experiencing issues receiving calls. We’re sorry for any inconvenience. We are working to fix this as soon as possible. If you can’t get through to us, you can try chat or send us an in-app message and we will be able to get back to you. To access an in-app message from your app, select the Get in Touch option, select send us a message and we will get back to you as soon as possible.

This incident has been resolved.

Earlier issues with phone calls to our customer service team have been resolved. The phone lines are now back up. We are sorry for the inconvenience.

Some customers are having difficulty getting through to our customer service team by phone. We are investigating and are looking to resolve as soon as possible. We will keep you updated. We are sorry for the inconvenience. You can still contact our customer services team through in-app chat.

We had some card issues earlier. Card services are now working as expected. Post Office withdrawals and deposits are now restored. We're sorry for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days

Some customers may experience issues with their card transactions and ATM withdrawals. Post Office withdrawals and deposits are currently unavailable. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience. Your transaction feed will self correct in the coming days.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor the situation closely, but your card should now be working as expected. We're sorry for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days.

A fix has been implemented and we are monitoring the results.

Some customers may experience issues with their card transactions and ATM withdrawals. Please do re-try. You can still withdraw money from the Post Office. Your transaction feed will self correct in the coming days. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.

This incident has been resolved.

Customers may currently experience problems depositing and withdrawing from the Post Office. We are working to resolve this as quickly as possible.

This incident has been resolved.

We are continuing to monitor the situation closely, but your card should now be working as expected. Once again we apologise for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days.

We are sorry but we are continuing to have problems with some card transactions. This may mean your card is declined, and your transactions may or may not update. Your transaction feed will self correct in the coming days. We are very sorry for the ongoing problems which we are trying to resolve. If you are having any problems, please contact us.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Some customers may experience issues with their card transaction. You can still withdraw money from the Post Office. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.

This incident has been resolved.

Earlier this evening customers may have experienced some issues instructing payments in the app; or seeing updated transactions. Sole Trader and Business customers may have been unable to access online banking. Our team worked hard to fix this and all services are now working and all transactions will be updated. We are sorry for any inconvenience. If you have any concerns please contact us in app.

We are aware that some customers may be experiencing issues with some services in the app when you try to click send on payments and messages. Inbound payments should not be affected. Online Banking for our Sole Trader and Business Customers is also experiencing some issues. Our team are aware and we are working on this urgently. We will post updates as soon as we have them.

Your card should now be working as expected. Once again we apologise for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days.

We are continuing to monitor the situation closely, but your card should now be working as expected. Once again we apologise for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days.

Some customers may experience issues with their card transaction. Please do re-try. You can still withdraw money from the Post Office. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.

We're sorry if you experienced a problem with your card payment; most transactions were successful, but there may be a delay in some of these transactions appearing on your feed. The issue has now been fixed and transactions are now processing as normal. We're sorry for any inconvenience.

We’re sorry if you experienced a problem with your card payment earlier today. Most transactions were processed successfully, but there may be a delay in some of these appearing on your feed.

Some customers may experience issues with their card transaction. Please do re-try. You can still withdraw money from the Post Office. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.

We’re sorry our card payments were down earlier on 9 September. Most transactions were processed successfully, but there may be a delay in some of these appearing on your feed.

Earlier today some customers may have experienced issues with card transactions. The situation is now stable however we continue to monitor closely.

We are still experiencing issues with some card transactions. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.

Some customers may have experienced issues with card transactions earlier today. We are now seeing more stability. We will continue to monitor the situation.

We are currently experiencing issues with some card transactions. You can still withdraw cash at the Post Office. We are investigating and are looking to resolve as soon as possible. We are sorry for any inconvenience.

Your card should now be working as expected. Once again we apologise for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days. If however you would like further assistance please get in touch with our customer services team who are happy to help.

We are continuing to monitor the situation closely, but your card should now be working as expected. Once again we apologise for any inconvenience caused. Should you have any discrepancies on your account transactions, this will be rectified within the next few days. If however you would like further assistance please get in touch with our customer services team who are happy to help.

We are sorry but we are continuing to have problems with some card transactions. This may mean your card is declined, and your transactions may or may not update. Your transaction feed will self correct in the coming days. We are very sorry for the ongoing problems which we are trying to resolve. If you are having any problems, please contact us.

We are continuing to investigate this issue.

We are currently experiencing issues with card transactions which may be declined. We are looking to resolve as soon as possible.

This incident has been resolved

We are currently experiencing issues with card transactions which may be declined. We are looking to resolve as soon as possible.

A temporary issue with card and wallet transactions has been resolved.

A temporary issue with card and wallet transactions has been resolved. We will continue to monitor

We are continuing to investigate this issue.

We are experiencing some issues with card transactions which may be declined. We are looking to resolve ASAP.

A temporary issue with card and wallet transactions has been resolved.

We are currently experiencing intermittent issues with card and wallet transactions, which may be declined. We’re working to fix this as soon as possible. We’re sorry for any inconvenience. If you’re having issues with ATM cash withdrawals you can withdraw cash at the Post Office instead.

This incident is now resolved

The underlying issue appears to be resolved and we believe services have returned to normal. We continue to monitor the situation closely.

Starling has been impacted by the global Cloudflare issue. The Starling app and the majority of functions continue to work, however we are experiencing issues with international payments and calls to customer services. You can access support using in app chat or web chat on starlingbank.com. Our website was unavailable briefly this morning and that has now been rectified. We are continuing to work to resolve these issues.

We are continuing to investigate this issue.

We are currently investigating the impact of the cloudflare outage on our services.

We experienced some intermittent delays on faster payments which have now been resolved. We apologise for any inconvenience caused.

We are experiencing intermittent issues with Faster Payments in and out of accounts. We are working to resolve this issue

This incident has been resolved.

We're aware that a small number of customers have experienced problems making payments via Apple Pay this morning. If you're affected, please simply delete your card from Apple Pay and add it again. We apologise for the inconvenience. We're working to resolve this as soon as possible

Digital wallet transactions are working. A small number of customers may need to remove and re-add their Starling debit card to the digital wallet to make transactions.

We're aware that a small number of customers have experienced problems making payments via digital wallets, including Apple Pay and Google Pay. If you're affected, please simply delete your card from your digital wallet and add it again. We apologise for the inconvenience. Only a small number of customers are affected and customers who are not receiving declined transactions do not need to take any action. We are working to find a solution to the underlying issue

We are currently experiencing problems with some payments via digital wallets. Please use your debit card. We’re working to resolve this as soon as possible and will keep you updated. We apologise for the inconvenience.

We are currently experiencing problems with some payments via digital wallets. Please use your debit card. We’re working to resolve this as soon as possible and will keep you updated. We apologise for the inconvenience.

This incident has been resolved.

Our telephony problems appear to have been resolved. We will continue to monitor this.

We are experiencing some intermittent problems with our telephony which means that calls to Customer Services may fail. Please reach out to us in-app if you need to contact us.

Adding cards to mobile wallets (Apple, Google, Samsung & Garmin) is working again.

There's an issue with adding cards to mobile wallets (Apple, Google, Samsung & Garmin) at the moment. This does not impact any cards you've got in there already which are still working fine. We are working with Mastercard to resolve this. Thank you for your patience.

We were experiencing some disruption to our service earlier with some card transactions being declined. This has now been resolved. Sorry for the inconvenience.

We are continuing to investigate this issue.

We are currently experiencing a disruption. Some customer card transactions may be declined. We're sorry for the inconvenience. We are investigating this and will keep you updated.

This incident has been resolved.

Duplicate transactions appeared in some customer feeds yesterday after some merchants submitted the same payment twice. We were assured it would be remedied by this morning and customers who were charged twice would be refunded. This has not happened yet and we are following this up. We’re sorry about this. We will keep you updated.

Duplicate transactions appeared in some customer feeds today after some merchants submitted the same payment twice. The problem has been fully identified. We’re assured it will be remedied by Saturday morning and customers who were charged twice will be refunded. We’re sorry about this.

You may see duplicated transactions on your feed. This has been caused by an error on the part of the bank used by some merchants. This will be corrected and if you’ve been charged twice you’ll be refunded. We’re sorry about this.

We're getting reports of duplicated card transactions from some merchants which is affecting many banks. We're sorry about this. If you've been charged more than once this will be rectified. We'll keep you updated.

This incident has been resolved.

We're sorry we had an issue with some of our cards and a few transactions were declined. We are now processing normally again. Please contact us if you experience any problems.

This incident has been resolved.

We are continuing to monitor for any further issues.

Earlier this evening Mastercard experienced a global issue. Card payments now appear to be working normally. We continue to monitor closely. Sorry if your evening has been disrupted.

MasterCard are experiencing a global issue with their systems this evening and your card may be declined. If this happens, please try again. You may also receive a notification saying your transaction was reversed. The purchase will still complete successfully and the retailer will be paid. We apologise for the inconvenience and will update as soon as we hear more.

We are getting reports of issues using MasterCards this evening. This appears to be affecting multiple banks. We are in contact with MasterCard for further information. Some transactions are going through so please try again. We apologise for the inconvenience caused.

Bank payments are now processing as normal.

Bank payments may be delayed by an issue impacting several banks. The Faster Payments Scheme are investigating.

We have been advised that all transactions should be processing normally again. Thank you for your patience.

MasterCard are currently experiencing issues in their network in some parts of the world and transactions may be declined. We believe all UK transactions are processing normally and are in communication with MasterCard who are working to resolve the issue. We are sorry for any inconvenience caused and will keep you updated as we hear more.

This incident has been resolved.

Some customers are experiencing issues obtaining quotes for international transfers. We're actively investigating this issue, thanks for your patience whilst we try to resolve the problem.

We are now processing normally again. We are really sorry for any inconvenience caused and are working hard with our supplier to try and prevent such issues in future.

We’re sorry. Some card transactions may be delayed or declined, and cash withdrawals will be unavailable. We’re working to minimise the impact to you. We are sorry for any inconvenience caused.

Card processing is back to normal.

We're sorry. We’re experiencing some issues and cards may be declined at the moment. We’re working to minimise the impact to you, we expect only some card transactions to be delayed or declined and cash withdrawals will be unavailable.

This incident has been resolved.

We are currently experiencing an issue with card processing and so your card may be declined. We expect less than 20% of transactions to be affected. We are investigating.