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We are currently investigating an infrastructure instability affecting multiple services.

There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto cancellations, boleto payments, tax payments and utility payments is delayed.

There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto cancellations, boleto payments, tax payments and utility payments is delayed.

This incident has been resolved.

There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto cancellations, boleto payments, tax payments and utility payments is delayed.

This incident has been resolved.

There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto cancellations, boleto payments, tax payments and utility payments is delayed.

This incident has been resolved.

We are continuing to investigate this issue. There is an instability in processing cash out and now cash in Pix operations.

There is an instability in processing cash out Pix operations.

This incident has been resolved.

We are continuing to investigate this issue.There is an instability in processing cash out and now cash in Pix operations.

There is an instability in processing cash out Pix operations.

This incident has been resolved. All pending payments and boletos have been updated.

There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto cancellations, boleto payments, tax payments and utility payments is delayed.

We’ve been monitoring the systems since the issue was resolved, and everything has remained normal.

The fix was made by mastercard, now we are monitoring our systems

Mastercard's support team worked on the issue on their side and our connection was reestablished.

Since May 8th, there has been an incident affecting communication with Mastercard, causing purchase confirmations and reversals to remain pending until communication is reestablished.

We’ve been monitoring the systems since the issue was resolved, and everything has remained normal.

The fix was made by mastercard, now we are monitoring our systems

Mastercard's support team worked on the issue on their side and our connection was reestablished.

Since May 8th, there has been an incident affecting communication with Mastercard, causing purchase confirmations and reversals to remain pending until communication is reestablished.

This incident has been resolved. All statuses have been updated.

There is an instability in our settlement bank. The resolution status for yesterday’s boleto cancellations, boleto payments, tax payments and utility payments is delayed.

This incident has been resolved.

There is an instability in the communication with DICT causing some Pix key queries and BR Code previews to fail.

This incident has been resolved.

The issue has been partially resolved. Approximately 1% of Pix Key queries are still experiencing failures.

There is an instability in the communication with DICT causing some Pix key queries to fail.

This incident has been resolved.

There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto cancellations, boleto payments, tax payments and utility payments is delayed.

This incident has been resolved.

There is an instability in the communication with our settlement bank. The resolution status for yesterday’s boleto cancellations, boleto payments, and utility payments is delayed.

This incident has been resolved.

There has been an instability in the communication with our settlement bank, which affected ChargePayments, TaxPayments, DarfPayments and Boleto cancelation requests scheduled for the 4rth of Feburary. Our team is already working to resolve the problem and restore the service as quickly as possible.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue was identified and the team is working on a fix.

There has been an instability when registering boletos in our settlement bank.

The incident was resolved

Mastercard's support team worked on the issue on their side and our connection was reestablished.

There is an incident with communication to Mastercard, causing purchase confirmations and reversals to remain pending until communication is reestablished.

This incident has been resolved.

A fix was deployed and the status of the payments updated.

We are continuing to work on a fix for this issue.

There is instability in communication with our settlement bank. Boleto cancellations, BoletoPayments, and UtilityPayments requested today are pending, and the resolution status for yesterday's requests is delayed.

This incident has been resolved.

We would like to inform you that today, the purchase system experienced an instability at 10/22/2024 from 6:09 PM to 11:00 PM, which resulted in some purchases being denied. The issue has stopped occurring, and the system is currently stable.

This incident has been resolved.

We are continuing to investigate this issue.

The Brazilian Central Bank has issued a notification informing an outage in the Pix environment.

This incident has been resolved.

Nubank has returned to normal operations

Pix transfers sent to Nubank are failing due to settlement timeout.

A temporary instability has taken the service offline for 3 minutes. The fix has been deployed and the service is operational again.

This incident has been resolved.

The communication was re-established and the system is back to normal.

There has been an instability in the communication with our settlement bank, which affected ChargePayments, TaxPayments, DarfPayments and Boleto cancelation requests scheduled for the 15th of August. Our team is already working to resolve the problem and restore the service as quickly as possible.

Caixa has returned to normal operations.

Pix transfers sent to Caixa are failing due to settlement timeout.

Our Boleto infrastructure provider encountered an instability, resulting in degraded performance during the period from 02:30 PM to 3:50 PM BRT. All boletos were processed normally thereafter.

This incident has been resolved.

An incident is preventing WhatsApp from delivering Stark Auth registration tokens. We are currently investigating the issue.

Some outbound Pix Reversals failed due to a system instability. A fix has already been deployed and the system is normal again.

Caixa has returned to normal operations as well.

Santander has returned to normal operations, but Caixa is still experiencing issues.

We are monitoring.

Santander and Caixa are facing problems reading our BR Codes, probably due to the certificate cache policy.

This incident has been resolved.

Our Boleto infrastructure provider is experiencing an instability. Boletos are being registered nominally, but the registration confirmation is taking a few minutes to be created.

The instability affecting cash-ins has been resolved.

Some banks are having difficulties reading QR Codes generated by Stark Bank. We're investigating the reason.

The problem has been solved for new deposits. Pending deposits will be credited in the next few minutes.

Pix credit transactions might be delayed for some deposits.

The Nubank situation seems to be resolved on their side.

Nubank seems to be having issues sending payments to several banks and institutions, including Stark Bank. We're investigating if there is any issue on our receiving end, but so far everything seems ok when receiving inbound payments from other providers.

Our Boleto infrastructure provider encountered an instability, resulting in degraded performance during the period from 10:10 AM to 12:10 PM BRT. All boletos were processed normally thereafter.

This incident has been resolved.

Some banks are displaying errors when reading our Pix QR Codes. We are currently investigating the issue.

Instability in our Pix dynamic brcode system caused some banks to face errors when reading Dynamic Brcodes and Invoices.

The instability has been resolved.

We are currently investigating this issue.

An instability affected our gateway system. API and Web Banking services were affected. The issue has already been resolved.

Instability in Pix dynamic brcode system caused some banks to face errors when reading Dynamic Brcodes and Invoices.

This incident has been resolved.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are experiencing an instability in our gateway system. API and Web Banking services may have been affected. We are currently investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

There is an instability in the delivery of webhook events, causing some of these to timeout before being delivered.

There has been an instability in the communication with our settlement bank. Some Boletos, BoletoPayments, UtilityPayments, and TED Transfers resolution status were delayed.

This incident has been resolved.

Some Pix key consultation requests are failing due to an instability in the communication with the Central Bank.

An instability in our firewall has temporarily blocked front-end requests. The issue has been solved

We are currently investigating this issue.

An issue has been detected with our infrastructure provider and the system is back to normal.

A slight instability when creating Invoices has been detected. We are monitoring.

This incident has been resolved.

It has been confirmed that there is a problem in the Central Bank's infrastructure. Their team is currently investigating the issue.

We are investigating an issue in the communication with the Central Bank's DICT. Pix Key-related operations may be delayed or unavailable. Other banks may be experiencing similar issues.

This incident has been resolved.

The issue seems to be a problem on Caixa's side, all Stark Bank’s services are fully functional.

This incident has been resolved.

A fix has been implemented and we're currently monitoring the solution.

We are experiencing an instability in our gateway system. API and Web Banking services may have been affected. We are currently investigating the issue.

An abrupt spike in Pix cash-ins caused an instability. Some cash-ins timed out due to the latency spike. Cash-out confirmations suffered a delay but remained fully functional.

Degraded performance in cash-in operations. Instability lasted a few minutes and the system is back to normal.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are investigating the issue.

This incident has been resolved.

Caixa is experiencing issues paying Dynamic QR Codes and Invoices generated by Stark Bank. We're in contact with their team and monitoring the situation.

This incident has been resolved.

We have identified an outage for Mercado Pago Pix operations. The issue seems to be a problem on Mercado Pago’s side. All of Stark Bank’s services are fully functional.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

There has been an issue with Stark Infra's EV SSL certificate which is already under correction.

Some banks are currently unable to make invoice payments. We're investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Cash-out transactions may be delayed due to degraded performance on settlement.

This incident has been resolved.

We have rebooted the communication with the Central Bank and it has returned the processing speed back to normal. We're monitoring the issue while slowed-down cash-outs go back to normal.

Cash-outs may be delayed. We're investigating what has caused this issue.