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Last checked 2025-06-14T13:08:51.014Z from Squarespace's official status page

Historical record of incidents for Squarespace

Jun 12, 2025

Report: "Connectivity Issues"

Last update 2025-06-12T18:34:40.247Z

investigating2025-06-12T18:34:39.673Z

We are currently investigating connectivity and latency issues impacting media assets and uploads, Google Workspace, and Squarespace Domains.

May 29, 2025

Report: "Connectivity Errors"

Last update 2025-05-29T19:15:01.526Z

resolved2025-05-29T19:15:01.209Z

This incident has been resolved.

monitoring2025-05-29T17:11:25.753Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-29T16:57:43.445Z

We are currently investigating an issue where some sites are displaying a 500 Internal Server Error after upgrading to a paid plan.

Report: "Connectivity Errors"

Last update 2025-05-29T16:57:00.000Z

Investigating2025-05-29T16:57:00.000Z

We are currently investigating an issue where some sites are displaying a 500 Internal Server Error after upgrading to a paid plan.

May 19, 2025

Report: "Delayed delivery of email messages from Squarespace."

Last update 2025-05-19T17:23:15.746Z

resolved2025-05-19T17:23:15.397Z

This incident has been resolved.

monitoring2025-05-19T15:00:31.624Z

This issue has been mitigated. We are continuing to monitor for any further issues.

monitoring2025-05-19T13:36:31.789Z

This issue has been mitigated. We are continuing to monitor for any further issues.

monitoring2025-05-19T12:47:17.000Z

This issue has been mitigated. We are continuing to monitor for any further issues.

investigating2025-05-19T07:03:46.159Z

We are continuing to investigate this issue.

investigating2025-05-19T06:46:00.343Z

We are continuing to investigate this issue.

investigating2025-05-19T06:25:20.020Z

We are continuing to investigate this issue.

investigating2025-05-19T06:09:14.032Z

We are continuing to investigate this issue.

investigating2025-05-19T05:51:50.281Z

We are continuing to investigate this issue.

investigating2025-05-19T05:36:58.957Z

We are continuing to investigate this issue.

investigating2025-05-19T05:21:22.426Z

We are continuing to investigate this issue.

investigating2025-05-19T04:41:57.950Z

We are continuing to investigate this issue.

investigating2025-05-19T04:24:34.555Z

We are continuing to investigate this issue.

investigating2025-05-19T04:05:05.908Z

We are continuing to investigate this issue.

investigating2025-05-19T03:39:39.449Z

We are continuing to investigate this issue.

investigating2025-05-19T03:11:09.378Z

We are continuing to investigate this issue.

investigating2025-05-19T02:50:08.261Z

We are continuing to investigate this issue.

investigating2025-05-19T02:15:17.978Z

We are continuing to investigate this issue.

investigating2025-05-19T01:53:36.841Z

We are continuing to investigate this issue.

investigating2025-05-19T01:31:15.851Z

We are continuing to investigate this issue.

investigating2025-05-19T01:10:37.752Z

We are continuing to investigate this issue.

investigating2025-05-19T00:31:35.120Z

We are continuing to investigate this issue.

investigating2025-05-19T00:10:44.497Z

We are continuing to investigate this issue.

investigating2025-05-18T23:53:34.436Z

We are continuing to investigate this issue.

investigating2025-05-18T23:34:25.053Z

We are continuing to investigate this issue.

investigating2025-05-18T23:14:26.906Z

We are continuing to investigate this issue.

investigating2025-05-18T20:51:36.121Z

We are continuing to investigate this issue.

investigating2025-05-18T20:32:58.061Z

We are continuing to investigate this issue.

investigating2025-05-18T20:17:41.774Z

We are continuing to investigate this issue.

investigating2025-05-18T20:01:10.010Z

We are continuing to investigate this issue.

investigating2025-05-18T19:46:11.254Z

We are continuing to investigate this issue.

investigating2025-05-18T19:30:43.570Z

We are continuing to investigate this issue.

investigating2025-05-18T19:15:03.853Z

We are continuing to investigate this issue.

investigating2025-05-18T19:01:20.558Z

We are continuing to investigate this issue.

investigating2025-05-18T18:43:26.348Z

We are continuing to investigate this issue.

investigating2025-05-18T18:25:54.368Z

We are currently investigating an issue where users are experiencing delays in receiving email messages from Squarespace.

May 18, 2025

Report: "Delayed delivery of email messages from Squarespace."

Last update 2025-05-18T18:25:00.000Z

Investigating2025-05-18T18:25:00.000Z

We are currently investigating an issue where users are experiencing delays in receiving email messages from Squarespace.

Apr 23, 2025

Report: "SSL errors when connecting to sites"

Last update 2025-04-23T13:16:06.536Z

resolved2025-04-23T13:16:06.187Z

The issue with SSL certificates has been resolved.

identified2025-04-23T13:07:26.986Z

Our team has identified an issue with SSL certificates, and a fix is being implemented.

Report: "SSL errors when connecting to sites"

Last update 2025-04-23T13:07:00.000Z

Identified2025-04-23T13:07:00.000Z

Our team has identified an issue with SSL certificates, and a fix is being implemented.

Apr 5, 2025

Report: "USPS Shipping labels / Tracking number associated with label might show different shipment on USPS tracking site"

Last update 2025-04-05T00:38:58.292Z

resolved2025-04-05T00:38:57.941Z

This incident has been resolved.

monitoring2025-04-05T00:05:33.973Z

A fix has been implemented and we are monitoring the results.

identified2025-04-04T23:47:49.776Z

We are still continuing to work on implementing a fix for this issue.

identified2025-04-04T20:52:31.679Z

We are continuing to work on a fix for this issue.

identified2025-04-04T19:00:38.551Z

The issue has been identified and a fix is being implemented.

investigating2025-04-04T18:39:39.539Z

We are currently investigating this issue.

Apr 4, 2025

Report: "USPS Shipping labels / Tracking number associated with label might show different shipment on USPS tracking site"

Last update 2025-04-04T18:39:00.000Z

Investigating2025-04-04T18:39:00.000Z

We are currently investigating this issue.

Apr 2, 2025

Report: "Email Campaigns panel loading issue"

Last update 2025-04-02T00:31:30.581Z

resolved2025-04-02T00:31:30.190Z

This incident has been resolved.

monitoring2025-04-02T00:04:21.951Z

A fix has been implemented and we are monitoring the results.

identified2025-04-01T23:56:35.525Z

The issue has been identified and a fix is being implemented.

investigating2025-04-01T23:27:29.180Z

We are continuing to investigate the issue.

investigating2025-04-01T23:07:51.214Z

We are currently investigating an issue with the Email Campaigns panel showing a something went wrong error.

Apr 1, 2025

Report: "Email Campaigns panel loading issue"

Last update 2025-04-01T23:07:00.000Z

Investigating2025-04-01T23:07:00.000Z

We are currently investigating an issue with the Email Campaigns panel showing a something went wrong error.

Mar 27, 2025

Report: "We’re investigating issues with using Paypal at checkout to pay for Squarespace subscriptions"

Last update 2025-03-27T21:36:40.064Z

resolved2025-03-27T21:36:39.658Z

This incident has been resolved.

identified2025-03-27T20:42:09.807Z

We are continuing to work on a fix for this issue.

identified2025-03-27T20:05:54.768Z

We are continuing to work on a fix for this issue.

identified2025-03-27T19:46:15.513Z

We are continuing to work on a fix for this issue.

identified2025-03-27T18:46:09.571Z

The issue has been identified and a fix is being implemented.

investigating2025-03-27T18:04:21.861Z

We are currently investigating this issue.

Report: "We’re investigating issues with using Paypal at checkout to pay for Squarespace subscriptions"

Last update 2025-03-27T21:36:00.000Z

Resolved2025-03-27T21:36:00.000Z

This incident has been resolved.

Update2025-03-27T20:42:00.000Z

We are continuing to work on a fix for this issue.

Update2025-03-27T20:05:00.000Z

We are continuing to work on a fix for this issue.

Update2025-03-27T19:46:00.000Z

We are continuing to work on a fix for this issue.

Identified2025-03-27T18:46:00.000Z

The issue has been identified and a fix is being implemented.

Investigating2025-03-27T18:04:00.000Z

We are currently investigating this issue.

Mar 20, 2025

Report: "Email Campaigns errors"

Last update 2025-03-20T00:46:14.977Z

resolved2025-03-20T00:46:14.566Z

This incident has been resolved.

monitoring2025-03-20T00:26:12.710Z

A fix has been implemented and we are monitoring the results.

identified2025-03-20T00:06:13.032Z

We are continuing to work on a fix for this issue.

identified2025-03-19T23:45:34.779Z

We're investigating issues with Email Campaigns.

Report: "Email Campaigns errors"

Last update 2025-03-20T00:46:00.000Z

Resolved2025-03-20T00:46:00.000Z

This incident has been resolved.

Monitoring2025-03-20T00:26:00.000Z

A fix has been implemented and we are monitoring the results.

Update2025-03-20T00:06:00.000Z

We are continuing to work on a fix for this issue.

Identified2025-03-19T23:45:00.000Z

We're investigating issues with Email Campaigns.

Mar 6, 2025

Report: "Acuity Scheduling Admin App Service Disruption"

Last update 2025-03-06T17:39:36.130Z

resolved2025-03-06T17:39:36.110Z

This incident has been resolved.

monitoring2025-03-06T17:00:30.578Z

A fix has been implemented and we are monitoring the results.

investigating2025-03-06T16:43:52.824Z

We are currently experiencing a service disruption with the Acuity Scheduling Admin App. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.

Feb 28, 2025

Report: "Emails not delivering"

Last update 2025-02-28T04:08:09.797Z

resolved2025-02-28T04:08:09.488Z

This incident has been resolved.

monitoring2025-02-28T04:04:43.645Z

A fix has been implemented and we're monitoring the results.

identified2025-02-28T03:46:20.343Z

The issue has been identified and a fix has been deployed.

investigating2025-02-28T03:34:44.448Z

We're continuing to investigate this issue.

investigating2025-02-28T02:50:38.202Z

We are continuing to investigate this issue.

investigating2025-02-28T02:23:48.537Z

We’re continuing to investigate this issue.

investigating2025-02-28T02:07:26.304Z

We're investigating a degraded performance with sending customers emails.

Feb 25, 2025

Report: "Domains Reseller API errors"

Last update 2025-02-25T12:30:38.676Z

resolved2025-02-25T12:30:38.357Z

This incident has been resolved.

investigating2025-02-25T12:29:51.816Z

This incident has been resolved.

investigating2025-02-25T11:49:29.596Z

We are investigating an issue with Domains Reseller API that is causing degraded performance.

Feb 18, 2025

Report: "Users cannot start a trial"

Last update 2025-02-18T23:35:05.103Z

resolved2025-02-18T23:35:04.787Z

This incident has been resolved.

monitoring2025-02-18T22:39:15.086Z

A fix has been implemented and we are monitoring the results.

identified2025-02-18T22:29:06.580Z

The issue has been identified and a fix is being implemented.

investigating2025-02-18T22:06:25.690Z

We are currently investigating an issue that is affecting users trying to start accounts.

Feb 7, 2025

Report: "500 errors in Shop pages and product blocks"

Last update 2025-02-07T16:38:21.890Z

resolved2025-02-06T19:40:53.000Z

This incident has been resolved.

monitoring2025-02-06T19:20:54.000Z

We are continuing to monitor for any further issues.

monitoring2025-02-06T18:53:08.000Z

A fix has been implemented and we are monitoring the results.

investigating2025-02-06T18:46:59.000Z

We are continuing to investigate this issue.

investigating2025-02-06T18:31:32.000Z

We’re continuing to investigate this issue.

investigating2025-02-06T18:16:49.000Z

We are currently investigating the issue.

Oct 9, 2024

Report: "Templates Front Site"

Last update 2024-10-09T17:03:16.449Z

resolved2024-10-09T17:03:16.046Z

This incident has been resolved.

investigating2024-10-09T15:59:53.285Z

We are currently investigating slow loading issues with the template front site at squarespace.com/templates.

Oct 1, 2024

Report: "Acuity Scheduling - Error message when attempting intake form file upload"

Last update 2024-10-01T20:48:18.866Z

resolved2024-10-01T20:48:18.460Z

The issue with file uploads to intake forms has been resolved.

investigating2024-10-01T18:38:51.892Z

We are currently investigating this issue.

Sep 10, 2024

Report: "Login Issues in Safari"

Last update 2024-09-10T18:56:50.020Z

resolved2024-09-10T18:56:49.637Z

This incident has been resolved.

monitoring2024-09-10T16:54:11.635Z

A fix has been implemented and we are monitoring the results.

investigating2024-09-10T15:50:16.384Z

We are continuing to investigate this issue.

investigating2024-09-10T14:51:15.901Z

We're investigating issues with logging into Squarespace through Facebook and Google in the Safari browser.

Aug 28, 2024

Report: "Domains Reseller API component"

Last update 2024-08-28T13:06:51.272Z

resolved2024-08-28T13:06:50.714Z

This incident has been resolved.

monitoring2024-08-28T12:42:28.583Z

A fix has been implemented and we are monitoring the results.

investigating2024-08-28T12:24:02.571Z

We are continuing to investigate this issue.

investigating2024-08-28T12:13:02.647Z

We're experiencing an extended outage on all endpoints.

Aug 22, 2024

Report: "Squarespace Commerce: Unable to export orders for a specific product"

Last update 2024-08-22T22:39:15.198Z

resolved2024-08-22T22:39:14.806Z

This incident has been resolved.

identified2024-08-22T22:05:47.805Z

The issue has been identified and a fix is being implemented.

investigating2024-08-22T22:04:45.641Z

We are currently investigating an issue where it is not possible to export orders for a specific product in Squarespace Commerce. When selecting "Download CSV," the specific product does not appear as an option to select.

Aug 20, 2024

Report: "Acuity Scheduling Service Disruption"

Last update 2024-08-20T17:42:34.784Z

resolved2024-08-20T19:30:00.000Z

Acuity front page down. Issue has been resolved.

Jul 18, 2024

Report: "Domain Hijacking"

Last update 2024-07-18T22:19:01.097Z

postmortem2024-07-18T22:15:39.222Z

## Summary There were a limited number of Domains customers who had their member accounts compromised, leading to unauthorized changes to their domain settings and DNS records. Squarespace suspended the affected accounts, which caused a temporary lockout to those logins while remediation efforts were taken to restore access and control. We worked directly with the affected customers to authenticate their identity and ensure the security of their domains. ## Timeline and Investigation The issue was detected on July 9, 2024 at 10:54 AM ET. We took immediate steps to suspend accounts where malicious behavior was observed and began to revert the nameserver and other changes the attackers made. The targeted domains, which were cryptocurrency-related domains and businesses, were affected through July 11th. On the morning of July 12th, our analysis revealed a weakness related to OAuth logins. We deployed a fix to this weakness on July 12, 2024 at 12:19 PM ET. Our security team immediately began Red Team Analysis and determined that our mitigation efforts were successful. Since that time, we have not detected additional account compromises related to this issue. Our Customer Support teams worked directly with the impacted customers to safely reestablish access to their accounts. Our team continues to thoroughly investigate any customer reports and rectify any anomalies. We also continue to actively monitor for anomalous behavior and remain committed to the security of our customers and our services. Throughout this issue, our team received numerous reports from security researchers and from technical teams within our customer community. We are thankful for the support and investigated all reports thoroughly. Below are some clarifications related to these reports. During this incident, all compromised accounts were using third-party OAuth. Neither Squarespace nor any third-party authentication provider made any changes to authentication as part of our migration of Google Domains to Squarespace. To be clear, the migration of domains involved no changes to multi-factor authentication before, during or after. To date there is no evidence that Google Workspace accounts were or are at risk, and we have received no customer reports to this effect. As a reseller, Squarespace manages billing but customers access Workspace directly using their Google account. Our analysis shows no evidence that Squarespace accounts using an email-based login with an unverified email address were involved with this attack. ## Remediation and Prevention Due to the sensitive nature of this security threat and since compromised accounts in this event involved changes to MX records, Squarespace quickly suspended accounts when suspicious activity was detected. Account access was restored for each customer after making secure contact and properly validating their identity using our standard protocol. ## A Final Word Security and reliability are core parts of our service offering. We take the care of our customer’s assets and incidents like this very seriously and have learned from it. We have since strengthened our detection capabilities, further hardened our authentication flows, and will continue to add security features to our platform. We strive to improve our systems every day and appreciate your patience as we took the time to investigate, resolve, and provide an update on this issue.

resolved2024-07-09T15:00:00.000Z

After discovering suspicious activity impacting a limited number of our Domains customers beginning July 9, 2024, Squarespace took immediate action to investigate and remediate the issue. As of July 12, 2024 at 12:19 PM ET, there have been no additional issues related to this incident brought to our attention. A postmortem will follow.

Jul 17, 2024

Report: "Domains Reseller API service restored"

Last update 2024-07-17T18:49:23.810Z

resolved2024-07-17T18:49:23.794Z

Ongoing issues have been identified and resolved.

investigating2024-07-17T18:22:54.470Z

We identified potential issues with database connection, system is intermittently available.

Jul 15, 2024

Report: "Domain Registrations & Transfers"

Last update 2024-07-15T19:55:45.831Z

resolved2024-07-15T19:55:45.457Z

This incident has been resolved.

monitoring2024-07-15T19:15:36.894Z

A fix has been implemented and we are monitoring the results.

investigating2024-07-15T19:02:11.730Z

We are continuing to investigate this issue.

investigating2024-07-15T18:31:18.908Z

We are currently investigating issues with registering and transferring domains on squarespace.com. This does not impact the Domains panel of sites.

Jul 12, 2024

Report: "Domains Reseller"

Last update 2024-07-12T13:44:11.436Z

resolved2024-07-12T13:44:11.044Z

This incident has been resolved.

investigating2024-07-12T13:27:43.430Z

We are continuing to investigate this issue.

investigating2024-07-12T13:12:17.018Z

We are currently investigating an issue with the Domains Reseller API being unavailable for new registrations and domain management.

Jun 25, 2024

Report: "Domains Reseller API errors"

Last update 2024-06-25T23:49:36.244Z

resolved2024-06-25T23:49:34.186Z

This incident has been resolved.

monitoring2024-06-25T23:44:51.978Z

A fix has been implemented and we're monitoring the results.

investigating2024-06-25T23:19:29.698Z

We are investigating an issue with Domains Reseller API that is affecting all endpoints.

Report: "Customer creation endpoint unresponsive on Domains Reseller API"

Last update 2024-06-25T19:34:42.847Z

resolved2024-06-25T19:34:42.833Z

Customer creation and domain registration are back online.

investigating2024-06-25T19:05:48.762Z

Partners are not able to create customer accounts and continue with domain registration pipeline through Domains Reseller API.

investigating2024-06-25T18:41:42.953Z

We are investigating an issue causing partners to be unable to create customer accounts.

Jun 3, 2024

Report: "Domain Reseller"

Last update 2024-06-03T19:19:40.033Z

resolved2024-06-03T19:19:40.013Z

This incident has been resolved.

investigating2024-06-03T18:44:11.641Z

We are currently investigating an issue with DNS updates for resold domains failing.

May 7, 2024

Report: "Domain registrations and transfers failing"

Last update 2024-05-07T23:43:38.591Z

resolved2024-05-07T23:43:38.129Z

The incident has been resolved. All domain registrations and transfers have resumed as normal.

monitoring2024-05-07T23:21:54.636Z

A fix has been implemented and we are monitoring the results.

investigating2024-05-07T23:05:43.342Z

We are continuing to investigate this issue.

investigating2024-05-07T22:32:26.564Z

We are continuing to investigate this issue.

investigating2024-05-07T22:10:30.879Z

Some domain registrations and transfers are failing. We are currently investigating the issue.

May 6, 2024

Report: "Website Creation failing for Resold Domains"

Last update 2024-05-06T15:53:09.292Z

resolved2024-05-06T15:53:09.279Z

A fix has been implemented and this incident has been resolved.

identified2024-05-06T15:25:15.074Z

Identified an issue with parking page creation.

Apr 29, 2024

Report: "Spike in "500" errors"

Last update 2024-04-29T16:54:23.644Z

resolved2024-04-29T16:54:23.288Z

This incident has been resolved.

monitoring2024-04-29T16:46:18.600Z

A fix has been implemented and we are monitoring the results.

Apr 26, 2024

Report: "Delays in domain transfers and registrations"

Last update 2024-04-26T04:49:46.205Z

resolved2024-04-26T04:49:45.549Z

This incident has been resolved.

monitoring2024-04-26T04:44:06.950Z

A fix has been implemented and we're monitoring results.

identified2024-04-26T04:41:26.471Z

The issue has been identified and a fix has been implemented.

identified2024-04-26T04:25:36.725Z

The issue has been identified and a fix has been implemented.

investigating2024-04-26T04:12:15.701Z

We’re continuing to investigate this issue.

investigating2024-04-26T03:56:33.953Z

We’re continuing to investigate this issue.

investigating2024-04-26T03:39:55.870Z

We’re continuing to investigate this issue.

investigating2024-04-26T03:25:15.957Z

We are investigating an issue causing customers to see delays in domain registrations and transfers. This may also impact editing DNS records.

Apr 25, 2024

Report: "Getty Image purchases experiencing issues"

Last update 2024-04-25T23:31:17.279Z

resolved2024-04-25T23:31:16.696Z

This incident has been resolved.

monitoring2024-04-25T22:28:05.514Z

The issue has been mitigated and we are monitoring the results.

investigating2024-04-25T22:22:14.604Z

We are working on a resolution.

investigating2024-04-25T22:04:23.682Z

We are continuing to work on a resolution.

investigating2024-04-25T21:49:05.341Z

We are continuing to work on a resolution.

investigating2024-04-25T21:33:56.360Z

Issue identified: working on a resolution.

investigating2024-04-25T21:33:22.757Z

We are continuing to investigate this issue.

investigating2024-04-25T21:02:11.258Z

We are currently investigating this issue.

Apr 19, 2024

Report: "Migration delays caused by domain forwarding"

Last update 2024-04-19T17:19:57.455Z

resolved2024-04-19T17:19:56.831Z

This incident has been resolved.

investigating2024-04-19T17:00:16.000Z

We are currently investigating an issue where recently users cannot manage or view their DNS records.

Apr 16, 2024

Report: "Increased latency for domain operations"

Last update 2024-04-16T21:38:26.894Z

resolved2024-04-16T21:38:26.876Z

This incident has been resolved.

investigating2024-04-16T21:38:16.002Z

We are continuing to investigate this issue.

investigating2024-04-16T20:44:24.388Z

We are currently investigating this issue.

Apr 9, 2024

Report: "Account Dashboard Issues"

Last update 2024-04-09T16:04:54.129Z

resolved2024-04-09T16:04:53.536Z

This incident has been resolved.

monitoring2024-04-09T15:51:30.993Z

A fix has been implemented and we are monitoring the results.

identified2024-04-09T15:30:27.449Z

The issue has been identified and a fix is being implemented.

investigating2024-04-09T15:10:57.306Z

We are currently investigating an issue with domains not displaying in Account Dashboards.

Apr 3, 2024

Report: "Commerce email notification delays"

Last update 2024-04-03T02:15:26.934Z

resolved2024-04-03T02:15:26.320Z

This incident has been resolved.

investigating2024-04-03T00:54:44.158Z

We are continuing to investigate this issue.

investigating2024-04-03T00:39:57.277Z

We are continuing to investigate this issue.

investigating2024-04-03T00:22:13.679Z

We are continuing to investigate this issue.

investigating2024-04-03T00:15:08.000Z

We're investigating issues with email delays from Squarespace

Mar 26, 2024

Report: "Acuity Scheduling - We are investigating reports of SMS messages being delayed in sending."

Last update 2024-03-26T16:45:17.671Z

resolved2024-03-26T16:45:17.029Z

This incident has been resolved.

investigating2024-03-26T15:16:15.901Z

We are continuing to investigate this issue.

investigating2024-03-26T13:50:38.459Z

We are currently investigating this issue.

Mar 25, 2024

Report: "Payment button redirects to the previous page."

Last update 2024-03-25T22:15:20.150Z

resolved2024-03-25T22:15:19.450Z

This incident has been resolved.

monitoring2024-03-25T21:46:08.512Z

A fix has been implemented and we are monitoring the results.

identified2024-03-25T21:40:44.000Z

The issue has been identified and a fix is being implemented.

investigating2024-03-25T21:34:45.436Z

We are currently investigating this issue.

Report: "Domain SSL certificate issues"

Last update 2024-03-25T00:49:58.671Z

resolved2024-03-25T00:49:58.654Z

This incident has been resolved.

monitoring2024-03-24T22:54:53.832Z

We are continuing to monitor for any further issues.

monitoring2024-03-23T22:03:20.148Z

A fix has been implemented and we are monitoring the results.

identified2024-03-23T21:20:22.229Z

The issue has been identified and a fix is being implemented

identified2024-03-23T19:47:22.855Z

The issue has been identified and a fix is being implemented

investigating2024-03-23T19:26:10.977Z

We are currently investigating this issue.

investigating2024-03-23T19:02:29.010Z

We are currently investigating the issue.

Mar 12, 2024

Report: "Account Dashboard Issues"

Last update 2024-03-12T17:40:15.561Z

resolved2024-03-12T17:40:14.903Z

This incident has been resolved.

identified2024-03-12T17:26:26.314Z

We are continuing to work on a fix for this issue.

identified2024-03-12T17:10:15.531Z

We have identified an issue with the Account Dashboard not loading properly and a fix is being implemented.

Feb 27, 2024

Report: "Acuity Scheduling / Intermittent errors accessing Client Scheduling Page"

Last update 2024-02-27T19:57:09.109Z

resolved2024-02-27T19:57:08.545Z

This incident has been resolved.

investigating2024-02-27T19:52:43.557Z

We are currently investigating this issue.

Feb 22, 2024

Report: "Shipping Label Errors"

Last update 2024-02-22T17:27:56.136Z

resolved2024-02-22T17:27:55.511Z

This incident has been resolved.

monitoring2024-02-22T17:21:49.668Z

A fix has been implemented and we are monitoring the results.

identified2024-02-22T16:50:17.747Z

The issue has been identified and a fix is being implemented.

investigating2024-02-22T16:49:07.693Z

We are currently investigating errors that affect the purchasing and managing of shipping labels.

Feb 19, 2024

Report: "Delays in registering .com and .net domains"

Last update 2024-02-19T17:47:26.747Z

resolved2024-02-19T17:47:26.028Z

This incident has been resolved.

monitoring2024-02-19T17:46:45.091Z

A fix has been implemented and we are monitoring the results.

identified2024-02-19T16:38:25.346Z

The issue has been identified and a fix is being implemented.

investigating2024-02-19T16:33:25.976Z

We are investigating an issue causing customers to be unable to register domains.

Feb 6, 2024

Report: "Acuity Scheduling - We are experiencing a disruption with one of our payment processors, transactions and other integrations may be impacted"

Last update 2024-02-06T18:12:04.213Z

resolved2024-02-06T18:12:04.199Z

This incident has been resolved.

investigating2024-02-06T16:33:32.628Z

We are currently investigating this issue.

Jan 23, 2024

Report: "Domains Degradation"

Last update 2024-01-23T23:09:32.227Z

resolved2024-01-23T23:09:32.212Z

This incident has been resolved.

identified2024-01-23T21:43:37.264Z

We are continuing to work on a fix for this issue.

identified2024-01-23T20:00:13.980Z

Some domain management, registrations and transfers are experiencing degradation due to registry maintenance.

Dec 15, 2023

Report: "Connectivity Issues"

Last update 2023-12-15T18:41:40.439Z

resolved2023-12-15T18:41:39.940Z

This incident has been resolved.

monitoring2023-12-15T17:40:20.614Z

A fix was implemented and we are continuing to monitor the results.

monitoring2023-12-15T17:03:16.861Z

A fix has been implemented and we are monitoring the results.

monitoring2023-12-15T16:25:42.549Z

A fix has been implemented and we are monitoring the results.

investigating2023-12-15T16:19:01.838Z

We are continuing to investigate the root cause of this issue.

investigating2023-12-15T15:46:57.657Z

We are currently investigating connectivity errors for Squarespace sites.

Nov 30, 2023

Report: "Block padding issues"

Last update 2023-11-30T23:40:24.344Z

resolved2023-11-30T23:40:23.611Z

This incident has been resolved.

monitoring2023-11-30T23:31:04.003Z

We are continuing to implement a fix and are monitoring the results.

monitoring2023-11-30T23:12:23.470Z

We are continuing to implement a fix and are monitoring the results.

monitoring2023-11-30T22:51:33.960Z

We are continuing to implement a fix and are monitoring the results.

monitoring2023-11-30T22:35:02.241Z

A fix is being implemented and we are monitoring the results.

monitoring2023-11-30T22:06:14.870Z

A fix is being implemented and we are monitoring the results.

investigating2023-11-30T21:53:03.385Z

We're investigating issues with extra padding displaying next to some blocks.

Nov 23, 2023

Report: "Connectivity Issues"

Last update 2023-11-23T22:34:36.489Z

resolved2023-11-23T19:30:00.000Z

This incident has been resolved.

Nov 9, 2023

Report: "Acuity Scheduling - Admins having difficulty scheduling from mobile web view"

Last update 2023-11-09T12:38:30.761Z

resolved2023-11-09T12:38:28.591Z

This incident has been resolved.

investigating2023-11-09T11:37:16.204Z

We are currently investigating this issue.

Nov 8, 2023

Report: "Issues with DNS Settings"

Last update 2023-11-08T17:47:57.807Z

resolved2023-11-08T17:47:57.021Z

This incident has been resolved.

identified2023-11-08T15:57:13.111Z

The issue has been identified and a fix is being implemented.

investigating2023-11-08T15:32:36.359Z

We are currently investigating issues with accessing and managing DNS records for Squarespace Domains.

Nov 4, 2023

Report: "Connectivity Issues"

Last update 2023-11-04T21:30:06.000Z

resolved2023-11-04T21:30:04.271Z

This incident has been resolved.

monitoring2023-11-04T19:50:58.169Z

We are continuing to monitor for any further issues.

monitoring2023-11-04T19:22:11.549Z

A fix has been implemented and we are monitoring the results.

investigating2023-11-04T18:55:31.426Z

We're investigating errors while connecting to some Squarespace sites.

Oct 21, 2023

Report: "Domain registration and management issues"

Last update 2023-10-21T07:31:53.502Z

resolved2023-10-21T07:31:52.505Z

The issue has been mitigated and resolved

investigating2023-10-21T07:09:55.890Z

We are continuing to investigate this issue.

investigating2023-10-21T07:04:08.000Z

We are currently investigating issues with the Domain registration and management issues. Registration Transfers DNS management Domain forwarding Google Workspace registration