Is SpotOn Services Down Right Now? Check if there is a current outage ongoing.

The issue impacting Dashboard, Online Ordering, Reserve, and Virtual Terminal has been resolved. All services are fully operational.

A fix has been implemented and we are monitoring progress. We will provide a final update within 1 hour to confirm no additional issues have been identified.

The team has identified the root cause and are implementing a fix. Services are beginning to come back online and we will continue to provide updates when services are fully operational.

The team continues to investigate and have expanded the impact to include Online Ordering and Reserve. Users are unable to enter payment information. We will provide an update every 15 minutes.

We are currently investigating an issue impacting the RPOS and Express Dashboards, including access to Virtual Terminal. Users will see a 503 error when trying to access spoton.dashboard.com. Our team is working to identify the root cause and will provide an update within 30 minutes.

The issue impacting Dashboard, Online Ordering, Reserve, and Virtual Terminal has been resolved. All services are fully operational.

A fix has been implemented and we are monitoring progress. We will provide a final update within 1 hour to confirm no additional issues have been identified.

The team has identified the root cause and are implementing a fix. Services are beginning to come back online and we will continue to provide updates when services are fully operational.

The team continues to investigate and have expanded the impact to include Online Ordering and Reserve. Users are unable to enter payment information. We will provide an update every 15 minutes.

We are currently investigating an issue impacting the RPOS and Express Dashboards, including access to Virtual Terminal. Users will see a 503 error when trying to access spoton.dashboard.com. Our team is working to identify the root cause and will provide an update within 30 minutes.

This incident has been resolved.

We are currently investigating an issue affecting Teamwork. Customers may experience screens and data not loading in the application. Our team is working to identify the root cause.

This incident has been resolved and ApplePay is now accepted for Online Ordering payments

We are continuing to work on the resolution and get ApplePay back up and running!

We have identified the issue and are continuing to work on a solution

Currently Apple Pay is not working for SpotOn Online Ordering or QR Ordering. Until resolved, we've removed this payment option for all diners placing online orders. No other payment methods are impacted.

This incident has been resolved.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We have identified a culprit and are working to resolve the issue.

We are investigating an issue impacting ordering with 3rd party integrations. Will provide updates as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Additional 3rd party order integrations are impacted by this outage: Fresh KDS, Incentivio, Chowly, Bite, Captain AI, Ovation.

We are investigating an issue that is impacting the ability for FreshKDS to take orders

This incident has been resolved.

We are currently investigating the issue

This incident has been resolved. Close report summaries and labor reports are operational again.

We have identified an issue where restaurant reporting is degraded. This is visible for some merchants in close report summaries and labor reports. We are investigating now.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. We expect the reporting data to be in sync in approximately 1.5hrs.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We have identified an issue where order reporting is degraded. This is visible for some merchants in Daily Sales Report and Payments reporting in Restaurant Reporting and Dashboard.

We have resolved the issue with Teamwork preventing users from logging in where users were intermittently encountering a "Choose A Wallet" pop up that may prevent logging in. We are monitoring our systems.

We have resolved the issue with Teamwork preventing users from logging in where users were intermittently encountering a "Choose A Wallet" pop up that may prevent logging in. We are monitoring our systems.

We are aware of an issue with Teamwork preventing users from logging in. Users may intermittently encounter a "Choose A Wallet" pop up that may prevent logging in.

This incident has been resolved.

The rolling restart is complete and we are monitoring the results.

We are currently doing a rolling restart so you may see some residual effects while this is happening.

The payments issues may be impacting all Customer Facing Displays. An immediate fix to is reprovision the station. The team is still investigating holistic resolution.

The team has identified the root cause and we are continuing to investigate a fix.

We are currently investigating an issue impacting the Aries8 Customer Facing Display and other POS functions. Our team is working to identify the root cause and will provide an update within 30 minutes.

The TSYS service outage has been resolved. Please contact support at (877)-814-4102 if you continue to experience payment failures.

We are still monitoring but seeing low to intermittent payment failures. We continue to monitor TSYS's service status. Continue to re-try the transaction if experiencing a failure.

We believe all CNP transactions are now working (online ordering, QR, VT) etc. We are still investigating POS/Handheld transactions but we are not seeing many new reports of issues. Continue to re-try the transaction if experiencing a failure

TSYS has identified a DNS issue on their end. From TSYS: This will impact all methods of taking payments but if you try a different method it could affect the probability the payment will work (POS, handheld, online ordering, VT etc.) The main action is to try the payment again.

We are aware of an incident with TSYS payments not going through. TSYS has reported an incident for their services. Our team is currently investigating.

Issue has been resolved and full functionality has been restored to the FreshKDS service.

A fix has been implemented and we are monitoring the results.

SpotOn's Integration with Fresh KDS is currently experiencing issues and orders are not getting to the KDS. We have identified the problem and corrective actions are underway.

This incident has been resolved. Systems are operating as expected.

We have resolved the issues and will continue to closely monitor.

We are continuing to monitor for any further issues.

SpotOn Restaurant connectivity issues have been fixed and service outages have been resolved. POS Online Ordering systems are online and functional. We continue to monitor the situation.

We are currently experiencing a service outage affecting SpotOn Restaurant POS. Our team is actively working to resolve the issue and investigate the root cause. We expect resolution to take several hours. In the meantime, please use the Virtual Terminal here (http://dashboard.spoton.com) within the dashboard to process payments. Click on the icon with 9 dots in the top menu and choose Virtual Terminal.

We continue to work to restore connectivity.

SpotOn Restaurant systems are experiencing login and connectivity issues. We have identified the issue and corrective actions are underway.

This incident has been resolved.

A fix has been implemented. Restart in progress. Should start seeing success.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

The incident has been resolved. All services have been restored. If any POS system is still experiencing issues, you should refresh the POS.

We continue to investigate a cascading issue that is impacting Restaurant POS and Printing.

We are currently investigating printing issues on Restaurant POS systems.

This incident has been resolved.

We are experiencing elevated error rates when communicating with our backend systems. The team is investigating the issue.

This incident has been resolved.

SpotOn continues to work on CFD issues affecting POS systems. The POS on screen error messages have been resolved.

Online Ordering is now confirmed to be working as expected.

Dev has implemented a fix and is monitoring servers / logs to make sure transactions are back to normal.

Some of our online ordering customers are experiencing slow loading.

This incident has been resolved.

We are continuing to investigate this issue.

Some of our online ordering customers are experiencing disrupted service.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Data ingestion for labor and taxes is running behind for some customers. The team has identified the problem and is working on corrective measures.

SpotOn continues to monitor

The issue has been identified and a fix is being implemented.

This incident has been resolved.

The third party issue appears to be resolved. SpotOn continues to monitor.

A SpotOn third party payment vendor is experiencing a partial outage with multiple card types. This may affect some transactions. They are working to resolve the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Noting some needed optimization for an AWS RDS instance. Currently making the necessary updates.

SpotOn Engineering is noting some timeouts with loyalty. We are currently investigating the issue.

This incident has been resolved.

We have identified the issue and the team is working towards resolving it

The issue has been identified and a fix is being implemented.

We are experiencing slow loading times on the Restaurant Reporting site. The team is investigating.

This incident has been resolved.

All services are operational

Our third party vendor is still working to improve latency issues. SpotOn continues to monitor.

Vendor working on resolution. Orders are processing, but latency is evident. Transactions will complete, but taking time.

One of our third party vendors is experiencing an outage that will affect SpotOn online ordering payments including mobile payments.

This incident has been resolved.

Some intermittent failures remain. Still working on resolution.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

This incident has been resolved. SpotOn will continue to monitor.

We have identified the issue. We should be back up soon.

We are currently experiencing issues with Online Ordering. SpotOn is actively investigating the issue.

This incident has been resolved.

We are investigating reports of slowness in the Restaurant POS.

This incident has been resolved.

AWS will provide root cause. Stable at the moment. SpotOn is monitoring.

Dolce is currently experiencing an outage. SpotOn Engineering is working on resolution.

SpotOn Online Ordering is working normally.

We've taken steps to address the issue, and we're now monitoring to confirm correct function.

SpotOn Online Ordering is unavailable. We are investigating this issue.

The SpotOn online ordering system is working as expected.

We are investigating an outage in the SpotOn online ordering system.

No further issues noted.

Our payment partner has resolved the issue. We are monitoring.

Issue is with our payment partner. They are working to resolve the issue. SpotOn is providing information required.

We are currently investigating an issue with POS MSR readers. The problem seems to be with tip adjust only. Those calls are failing on the terminal. Issue seems to be with a payment partner. SpotOn is investigating with that partner.

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

Report generation performance should now improve. SpotOn will continue to monitor.

The issue has been identified and a fix is being implemented.

SpotOn is investigating performance delays in Reports

Our payment partner has resolved the issue and all systems are operational.

We are currently investigating an issue with online orders and our payment partners.

This incident has been resolved.

Issue resolved. We will continue to monitor.

Issue identified. Working on a resolution

We are currently investigating this issue.

This incident has been resolved.

We’re seeing a return to normal processing with TSYS. We are monitoring the situation.

TSYS, a credit card processor for SpotOn and many other POS companies, is experiencing system issues, which may have affected your ability to run card transactions on your SpotOn point-of-sale.

We are continuing to investigate this issue.

TSYS, a credit card processor for SpotOn and many other POS companies, is experiencing system issues, which may have affected your ability to run card transactions on your SpotOn point-of-sale.

Teams are investigating a possible incident on Restaurants

On 2/17, there were large network connectivity issues throughout the US. This impacted some of our merchants' ability to access SpotOn services. No internal issues were noted with any SpotOn systems.

On 2/17, there were multiple network connectivity issues across the US. These outages impacted some merchants ability to access SpotOn services. No issues were noted with internal SpotOn systems.

There appear to be larger network connectivity issues throughout the US. This is impacting some merchants' ability to access SpotOn services.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

TSYS TransIT is functioning, merchants experiencing lingering issues have been manually updated.

Most merchants are up and running. A few merchants may still be experiencing lingering issues, while merchants get manually updated.

TSYS is currently experiencing an outage. Merchants who use this service may experience data delays.

Teams are investigating a possible incident on Restaurants

This incident has been resolved.

We are currently investigating this issue.

The TSYS processing system is working normally.

TSYS, a credit card processor for SpotOn and many other POS companies, is experiencing nationwide system issues, which may be affecting your ability to run card transactions on your SpotOn point-of-sale. We are aware of the issue and in close touch with TSYS as they work to resolve the issue

This incident has been resolved.

We are continuing to monitor for any further issues.

Some users experience connectivity problems related to problem with AT&T cellular service. We're working with AT&T on the resolution.

Data is moving to reporting normally.

Labor data is now moving into reporting normally. Sales data is coming in for some locations, and we're working to expand that to all locations.

We are investigating an issue that is slowing new restaurant reporting data.

The TSYS processing system is working normally.

We're seeing a return to normal processing with TSYS. We are monitoring the situation.

TSYS, a credit card processor for SpotOn and many other POS companies, is experiencing nationwide system issues, which may be affecting your ability to run card transactions on your SpotOn point-of-sale. We are aware of the issue and in close touch with TSYS as they work to resolve the issue

An upstream processing service is having issues, impacting our payment processing.

On 8/13/2021 we experienced an intermittent EMV connectivity issues for some customers. The temporary work around, was to reboot your Credit Card PIN Pad if you experience a loss of connection. The issues resolved by Friday evening. A full postmortem is being conducted with our hardware partner as they identify the issues on their end.

This incident has been resolved. If your system continues to experience problems, an application refresh will correct the issue.

A fix has been implemented and we are monitoring the results.

The issue has been identified. Fix is underway and systems should perform as expected in 5 minutes.

We are investigating an issue causing POS refreshes to occur. The side effect is delayed loading.

We are working to fix an issue preventing normal operation of the Online Ordering Systems.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

Reporting data is delayed due to a data processing issue. The team is working on a fix.

The issue has been identified and a fix is being implemented.

Our data processing infrastructure is lagging. We are currently investigating the problem.

Reporting data is moving normally for all locations

Our team corrected a data processing issue that delayed report data for about 300 locations. We are monitoring the situation.

We are continuing to work on a fix for this issue.

Report data processing infrastructure is lagging for about 10% of our customers. We are have identified the cause and are working on a fix.

Reporting data is lagging for some merchants. Our team is working to correct the issue.

The incident has been resolved and all custom domains are working properly.

The issues has been addressed and custom domain names are working as expected. We're monitoring the results.

The issue has been identified and a fix is being implemented.

Websites with custom domain names are currently experiencing an outage. Teams are working to correct the issue.