Historical record of incidents for Splice
Report: "splice.com unresponsive"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have restored service for the moment but are still investigating this issue.
Report: "splice.com unresponsive"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
Service has been restored while we are continuing to work on a fix for the underlying issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
We are currently investigating this issue.
Report: "splice.com unresponsive"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have restored service for the moment but are still investigating this issue.
Report: "Splice home page and splice.com/plugins is unavailable, intermittently."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Splice home page and splice.com/plugins is unavailable, intermittently."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Conveyor builds - Issue w/ RTO license availability"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented
Report: "Splice homepage intermittently failing to load content"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Splice Collection updates are experiencing issues."
Last updateThis incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Stack exports not working on splice.com"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Issue with some Pack Pages"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Report: "Splice.com is unresponsive for logged out users"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Some Splice plans pages are unresponsive"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Plugin Search Unavailable"
Last updatePlugins are now searchable again.
A fix has been implemented and we are monitoring the results.
The fix has been identified and is being deployed.
Report: "Users can't create stacks in Sounds Marketplace"
Last updateThis incident has been resolved.
A fix has been implemented and deployed to splice.com and we are monitoring the results. We are working on getting the fix out to our desktop application.
The issue has been identified and a fix is being implemented.
We are currently investigating the issue.
Report: "Images on some Story Pages are not loading"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Unable to login using username"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and users are once again able to login to splice.com using their usernames. We are monitoring to confirm full functionality has been restored before declaring this incident fully resolved.
We remain in conversation with our partner regarding resolution of the ongoing login issues and are working towards full restoration. We are also exploring remediation options independent of our partner in order to more quickly restore expected functionality. While we continue to resolve the issue, users affected by the login behavior change can successfully access their Splice account by logging in with the email address associated with their account. Please contact Splice support ([https://support.splice.com](https://support.splice.com/)) if you do not recall your email account address or encounter problems with this mitigation.
Dialog continues with our partner as to how best to restore expected behavior. The North American holiday weekend is impacting our resolution timeline, and it is likely that expected behavior will not be restored until 12/02/24. While we continue to resolve the issue, users affected by the login behavior change can successfully access their Splice account by logging in with the email address associated with their account. Please contact Splice support ([https://support.splice.com](https://support.splice.com/)) if you do not recall your email account address or encounter problems with this mitigation.
We have identified the trigger for the login behavior change. We are closely working with our partner to determine the safest and quickest action to restore expected behavior. We will share more information as it becomes available. While we continue to resolve the issue, users affected by the login behavior change can successfully access their Splice account by logging in with the email address associated with their account. Please contact Splice support ([https://support.splice.com](https://support.splice.com/)) if you do not recall your email account address or encounter problems with this mitigation.
The problem has been identified. Users can work around the issue by logging in with the email address associated with their account. Please reach out to https://support.splice.com if you need further assistance.
Report: "Splice plans page gets into an infinite redirect for some users"
Last updateThis incident has been resolved. Users should be able to resolve infinite redirects by clearing cookies under splice.com and logging in again. Please reach out to https://support.splice.com if you need further assistance.
A fix has been applied and we are monitoring the results.
We have identified a fix for this issue and working on applying it.
We are currently investigating the issue.
Report: "Several splice.com pages are not loading as expected."
Last updateThe affected pages are back to normal operations and the incident is resolved.
We are continuing to investigate this issue.
We are currently investigating the issue.
Report: "Extras Tabs not appearing on Pack Pages"
Last updateThe incident has been resolved.
The issue has been identified and a fix is being implemented.
Report: "Links to Labels are not working"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "User Activity Not Being Recorded"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're currently investigating an issue with likes and adding samples to collections on our site.
Report: "Some content carousels not fully populating"
Last updateThis incident has been resolved.
A fix has been implemented and content all expected content is now correctly displaying on splice.com.
Some content carousels on splice.com are not fully populating with data. A root cause has been identified and mitigation steps are underway.
Report: "Canceled user resubscription flow not working as expected"
Last updateThis incident has been resolved.
We are currently investigating the issue.
Report: "Error on Checkout Page for splice.com"
Last updateThe issue has been found and corrected
We are actively investigating root cause and are in contact with our Payment Provider.
Users are currently seeing an error on the checkout page of splice.com. We are currently investigating the issue.
Report: "Issues adding samples and presets to collections"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Various Splice Services are down"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Issues with Search results"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Plugins is down"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "Creators.splice.com is not functional"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Our page creators.splice.com is currently inaccessible. We are are aware of the issue and will investigate the root cause.
Report: "Access denied to splice.com/download installers"
Last updateUsers were unable to download the Splice Desktop app installers on Windows or Mac
Report: "Issues with text search"
Last updateThis incident has been resolved.
We have rolled back a recent change that has restored search functionality.
We are currently investigating this issue.
Report: "Some users are unable to log in or sign up on splice.com"
Last updateThis incident has been resolved.
Users are now able to log in and sign up again on splice.com. Other functions are still impacted by the third-party outage, but we believe we have mitigated the impact. We will continue to monitor this status until resolved.
We're testing a workaround to restore users' ability to log in and sign up. We'll monitor this change and continue to monitor status of our third-party service.
We've identified an issue with one of our third-party providers. We're working toward finding a workaround to restore service.
We are continuing to investigate this issue.
We're currently investigating reports of users unable to log in or sign up to splice.com.
Report: "Some samples are erroring when liked or purchased"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified the issue and are working to correct it.
Report: "Splice.com Slow to Load"
Last updateThis incident has been resolved.
We have identified the issue and a fix has been implemented. Monitoring.
Splice.com is slow to load. We are investigating the issue.
Report: "Splice services are inaccessible"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Splice services are currently experiencing an outage. We are currently investigating.
Report: "Beatmaker is currently unavailable."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Splice is not available due to planned maintenance from 11PM EST for ~1 Hour"
Last updateThe scheduled worked has been completed successfully and regular availability has been restored.
Splice is performing scheduled maintenance and will not be available for approximately 1 hour.
Report: "Cloudflare Outage affecting Splice properties"
Last updateThis incident has been resolved.
The issue appears to be resolved. We are monitoring the results.
We are continuing to investigate this issue.
We are currently investigating a 3rd party issue.
Report: "Similar Sounds search is currently experiencing an issue."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Pack Pages Not Loading for Logged Out Users"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "Payments Not Processing"
Last updateAfter monitoring, we have determined that this outage has been resolved.
We have deployed a fix and are monitoring the system.
We have identified the change responsible for the outage.
We are currently investigating an issue where payments are not processing.
Report: "Pack pages missing content"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified the issue and are working on a fix.
We are currently investigating an issue with our pack pages
Report: "Issues viewing Splice samples"
Last updateIncident has been resolved.
We've identified the issue and have mitigated it. Monitoring.
We are currently investigating an issue viewing Splice samples.
Report: "Issues loading splice.com"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We've identified a potential source of the issue and are rolling out a fix.
We are currently investigating this issue.
Report: "Customer Subscriptions Unable to Update"
Last updateThis incident has been resolved.
A fix has been implemented and subscription states restored. We are monitoring the results.
We have resolved the underlying issue and are working to restore correct customer subscription states.
We are continuing to work on a fix for this issue.
We have identified the issue and are working on a fix.
We have identified an issue with customers' subscriptions unable to be updated.
Report: "Elevated error rates on splice.com"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "elevated error rates on splice.com"
Last updateThis incident has been resolved.
We are currently investigating this issue.
Report: "splice.com is unavailable."
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are investigating issues with splice.com availability.
Report: "Currently investigating an incident with the site"
Last updateThe issue has been resolved.
We have implemented a fix and are monitoring
We are currently investigating an incident with our site.
Report: "Database issues affecting Splice services"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Splice.com is partially unresponsive"
Last updateThis incident has been resolved.
We have identified the issue and are currently working on a fix to resolve the issue.
We are investigating an issue with splice.com/home, Skills, Explore, Plans as well as Login/Sign up pages. It is reported that these pages that are affected will load a blank page. More updates to follow.
Report: "Sample downloads are delayed"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.