Is Splashtop Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our servers in Japan region are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Intermittently experiencing unable to reach server error from EU stack. The team is actively working on investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have received reports regarding users unable to connect to their remote computers in conjunction with specific versions of Datto RMM. Our team is actively investigating the issues and will post updates once we have more information or resolution.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are getting reports that when establishing a remote session, it will get unable to connect to relay server error. We are investigating it.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Intermittently experiencing unable to reach server error from EU stack. The team is actively working on investigating this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Our servers are currently experiencing an issue. You might not be able to log in Splashtop apps. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

This incident has been resolved.

system recovery is under way. we are monitoring the results.

We have received report that one of our Cloud provider is experiencing intermittent connectivity issue in US San Jose region. We have deployed mitigation.

This incident has been resolved.

This incident has been resolved.

System recovery is under way. We are monitoring the results.

We have received report that one of our Cloud provider is experiencing intermittent connectivity issue in London region. We have deployed mitigation.

Due to the fixes from earlier today, some overloading of the servers occurred. We upscaled the servers to remediate the issue. Sorry for the inconvenience.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

The service interruption has been mitigated successfully, and our infrastructure provider has confirmed and resolved their issues in US West. We will continue to monitor closely - if you are continuing to experiencing issues, please reach out to our support team. Thanks again for your patience and support - we know these interruptions are disruptive, and will continue to work with our providers to minimize these disruptions.

Connectivity issues have been localized to one of our infrastructure providers in the US-West zone. We are spinning up additional relays with our other providers and reassigning connections to those. We apologize for the inconvenience and appreciate your patience.

We are actively investigating the issue and sincerely appreciate your patience

We are currently investigating this issue.

This incident has been resolved.

All operations are returning to normal, we will continue to monitor. If you are experiencing any issue, we appreciate you reaching out to us.

System maintenance have been completed for most regions and operations is returning to normal.

We are continuing to work on the fix and mitigate the impact. We want to emphasize how much we value and appreciate your patience throughout this process.

Issue identified and network recovery is under way.

We are continuing to investigate this issue. We appreciate your patience!

We are continuing to investigate this issue.

Experiencing issues relating to frequent disconnects/reconnects or poor performance in certain regions. The team is actively working on investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are experiencing email notification issues. We are investigating and working to resolve as soon as possible. Our apologies for the issues.

my.splashtop.eu web portal is not accessible from UTC 06:30 to 07:17. We have rooted the cause of the issue and fixed the problem.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We regret to inform you that we are currently experiencing a service issue that is affecting our normal operations. We understand the inconvenience this may cause, and we apologize for any disruptions to your service experience. The issue is affecting the following services for some of our users: Intermittently unable to reach Splashtop Servers Our technical team is actively working to resolve the issue and restore the affected services as quickly as possible. We have already initiated an investigation into the root cause of the outage and are implementing appropriate measures to prevent similar incidents in the future. At this time, we are able to provide a workaround to restore service. Please follow this link to our Support article. https://support-splashtopbusiness.splashtop.com/hc/en-us/articles/16373968146587 We understand that this situation may be frustrating for you, especially if you rely on our services for critical operations. Our team is committed to resolving the issue promptly and minimizing any inconvenience caused. If you have any urgent concerns or require additional assistance, please don't hesitate to reach out to our customer support team. We sincerely apologize for the inconvenience caused by this service issue. We greatly appreciate your patience and understanding as we work diligently to restore normal operations. Thank you for your continued support.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some customers are reporting inability to start Share My Desktop sessions in US West region. We are working to resolve as soon as possible. Our apologies for the issues.

Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

A small number of streamers went offline during 03/17 0:24 PDT and 03/17 1:31 PDT due to an error in the system. We quickly root-caused the issue and resolved the problem. We are sorry for the inconvenience ths may have caused.

We have heard from several customers who have inquired about the recent advisory (https://nvd.nist.gov/vuln/detail/CVE-2021-44228, https://nvd.nist.gov/vuln/detail/CVE-2021-4104, https://nvd.nist.gov/vuln/detail/CVE-2021-45046, https://nvd.nist.gov/vuln/detail/CVE-2021-45105) on remote code execution vulnerability (CVE-2021-44228, CVE-2021-45046, CVE-2021-4104, CVE-2021-45105). We want to assure you that Splashtop is NOT vulnerable to this potential security risk. Please feel free to reach out to us directly if you have questions.

There are intermittent login failures to my.splashtop.com and you may have also experienced degradation in remote desktop session during 7:20am - 7:55am PST. We have confirmed this is due to network glitches of our provider and connectivity has been restored.

The load balancer in one of our regions became unhealthy earlier this morning. We redirected traffic to another region, and all service should be back to normal as of at 9:00AM PDT. We have since rebuilt the affected load balancer, and the full infrastructure has been restored to normal as of 12:30PM PDT.

Some customers are reporting inability to log in or connect to certain computers. We are investigating and working to resolve as soon as possible. Our apologies for the issues.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Some customers are reporting inability to log in or connect to certain computers. We are investigating and working to resolve as soon as possible. Our apologies for the issues.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our www.splashtop.com website is currently experiencing an issue due to third party hosting service problem. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our servers in EU region are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

The system maintenance is finished.

We will perform system maintenance now. You may experience service interruption and account login failures during this time. We apologize for any inconvenience.

We have confirmed reports that Splashtop service is working fine for Australia region.

We have received reports on intermittent server login failures for users in Australia. We are investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Some customers are reporting inability to log in or connect to certain computers. We are investigating and working to resolve as soon as possible. Our apologies for the issues.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Users in Japan and Australia region are experiencing intermittent remote session failures. We are looking into the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue that chrome users are not able to use our Mirroring 360 service cross different networks with Mirroring ID.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

Some customers are reporting inability to log in or connect to certain computers. We are investigating and working to resolve as soon as possible. Our apologies for the issues.

approximately 30 minutes after the incident, increased relay servers and capacity

Some customers reported issues connecting to Splashtop relay servers.

This incident has been resolved.

We've just confirmed that one of the datacenters in London had degraded network performance this morning between 6:30am to 6:40am PDT resulting in slower-than-normal connections and some disconnections. Connections were automatically rerouted to redundant servers, and all services are recovered and performing normally.

Between 10:20AM-10:40AM PDT, some of our servers in the US West Coast region experienced intermittent network issues. We promptly scaled up and failed over to other servers in the West Coast region. During this time, user sessions handled by the affected servers were dropped. All connectivity should have returned to normal after user endpoints automatically re-attached to new servers. Duration of connectivity issues for the affected users should be in the range of 15-30 minutes. We apologize for the delayed posting of information for this incident.

This incident has been resolved.

we have identified the affected datacenter in US west region.

We've just confirmed that one of the datacenters had degraded network performance this morning between 10:20am to 10:40am PDT resulting in slower-than-normal connections and some disconnections.  Connections were automatically rerouted to redundant servers, and all services are recovered and performing normally.

We have fixed the web server access by disabling hardware export for the time being.

Service is back to normal. We are investigating the cause.

We are continuing to investigate this issue.

Remote connections are unaffected. We are investigating the web console server and will restore fully as soon as we can.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

https://status.cloud.google.com/incident/compute/19003

you maybe experiencing intermittent remote session failures due to Google Cloud network issue.

we have resolved the issue.

we are investigating intermittent remote desktop session failures.

Problem identified and resolved. We are investigating to make improvements and prevent future occurrences.

We've brought server loading back to normal. Please try again. We are continuing to investigate and monitor and will update further.

Splashtop servers are seeing higher than expected loading at the moment. We are investigating. Some customer may have intermittent availability.

This incident has been resolved.

We received reports on Windows XP connectivity issue and have put up a workaround.

This incident has been resolved.

Our servers are currently experiencing an issue. You might not be able to access your remote computers at this time. Our engineers are working to resolve it as soon as possible. We apologize for the inconvenience.

removed the bad instance and restored the service.

we are investigating.

Our scheduled maintenance has completed. All services are back to normal. We apologize for any inconvenience this may have caused.

Our servers are undergoing scheduled maintenance at this time for about 1 hour. We apologize for any inconvenience this may cause.

Zuora has resolved their server degradation and payment process is back to normal

The Zuora service is having server degradation issues currently. This may result in purchase failures at this time. We are working with Zuora to work through this.

Issue fixed.

issue identified.

there are reports of login failures. We are investigating.

This incident has been resolved.

Our scheduled maintenance has completed. All services are back to normal. We apologize for any inconvenience this may have caused.

Our scheduled maintenance has completed. All services are back to normal. We apologize for any inconvenience this may have caused.

Our servers are undergoing scheduled maintenance at this time for about 1 hour. We apologize for any inconvenience this may cause.

maintenance completed at 1 am PTD time, UTC 08:00.

Our servers are undergoing scheduled maintenance at this time for about 1 hour. We apologize for any inconvenience this may cause.

maintenance completed.

we will conduct an urgent service maintenance in 15 minutes. There will be a brief service outage.