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status.spiff.com is now permanently moved to status.salesforce.com. Please make sure you have subscribed on status.salesforce.com to receive status updates.

REMINDER - 5 days remaining before status.spiff.com moves status.salesforce.com/products/Spiff. Please subscribe on status.salesforce.com to continue to receive Spiff status updates.

Next Friday, 5/16/2025, the status.spiff.com site is moving to status.salesforce.com. To ensure you still continue to receive notifications of status and scheduled maintenances please subscribe to the Spiff application on status.salesforce.com.https://status.salesforce.com/products/Spiff - Global subscription to all Spiff Instanceshttps://status.salesforce.com/instances/SPIFF-EU-GCP - EU GCP instance (eu.spiff.com)https://status.salesforce.com/instances/SPIFF-EU1 - EU Falcon instance (eu1.spiff.com)https://status.salesforce.com/instances/SPIFF-APP-GCP - US GCP instance (app.spiff.com)https://status.salesforce.com/instances/SPIFF-US1 - US Falcon instance (us1.spiff.com)

Only affecting GCP US (app.spiff.com).Feature degradation on Designer Calculation results not updating in a number of Spiff Designer Views due to slow loading times. Lasted for 15 minutes.

This incident has been resolved.

EU and US are now in a Stable state and we are monitoring reporting jobs

EU servers are now updating Reports and in a Stable state. US update is rolling out soon

The issue has been identified and a patch is being deployed. The underlying issue is all Custom Reports, Advanced Analytics (DataCloud only), and Expense Reports in EU and US are not refreshing since yesterday (5/6 9:00pm UTC).

We are currently investigating an issue with data updates to Custom Reports, Advanced Analytics, and Expense Reports.

This incident has been resolved.

The reporting data update process has been successfully completed. Your reports now reflect data up to the most recent recalculated date and time of your statements. If you are manually recalculating statements, please note that data updates will take place and be reflected in reporting according to the regular timeline. Reporting operations have returned to normal. If you have any questions or require further assistance, please do not hesitate to reach out to our support team.

The database recataloging process has been successfully completed. Reports and exports are now available; however, please be advised that the data currently reflects information as of February 22, 2025. Our engineering team is in the process of executing the final phase to synchronize and update the reporting system. Throughout the day, reports will be progressively refreshed with the most recent recalculated data. We will provide a subsequent update once this process has been fully completed. We appreciate your patience and understanding. Should you have any questions or require further assistance, please do not hesitate to contact support.

We are still working to ensure that full performance is restored to the custom reporting platform. Current expected date is 02/26/2025.

Delays have been observed in being able to execute Spiff custom reports. The issue has been identified, and expected to be resolved by 02/25/25.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Degraded performance

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Application is now available. Designer is still not responding in an appropriate amount of time.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Issue has been identified and working toward a fix

We are currently observing higher than usual load times and error rates. Our team is actively investigating the issue and working on a resolution. We appreciate your patience and will provide updates as soon as we have more information.

It was discovered that a code update mistakenly effected an API endpoint tha the mobile app depended on. This has now been remedied.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating issues with Designer.

Maintenance for all DBs in U.S. and E.U. is complete.

U.S. Spiff Datacenters DB maintenance is complete. E.U. Spiff Datacenters DB maintenance in progress.

We are performing scheduled DB maintenance. For the next hour you may experience intermittent connectivity.

This incident has been resolved.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results

The issue has been identified and a fix is being implemented.

We’ve experienced unexpected behavior in Team functionality. We have identified the issue and are applying a fix. All unfrozen September statements are being recalculated. We’ll post an update as soon as statements have been recalculated.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

We have isolated the root cause, and things are starting to come back online now.

A fix has been implemented and we are monitoring the results.

The Spiff application is currently down. We are working to bring things back online as quickly as possible.

A new auditing feature was released yesterday which caused an unexpected influx of audit events to overwhelm the background processor during nightly processing tasks. This feature has been temporarily disabled as we evaluate the events.

This incident was detected and resolved.

There was a problem with upstream provider that caused an impact on initial load times of the application. The issue has since been resolved. Further steps to ensure that similar issues with the provider in the future will not degrade application load time are being taken.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

All backlogged work has been processed and the application is running normally.

The root cause of the issue was determined and resolved. It is expected that residual delay in performance may continue while the application processes backlogged work.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have isolated the problem and are currently implementing a fix.

We are currently experiencing an issue with rendering exports. More details will be provided when available.

It was determined that a database update that was applied during a regularly scheduled maintenance window introduced a misconfiguration, that was not detected until regularly scheduled server upgrades over this weekend. The misconfiguration prevented the Spiff application from connecting to the database. No customer data was effected during this outage, and steps have been put in place to prevent the issue from reoccurring.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Several performance fixes have been implemented. Continued work is being done to ensure the performance of "Designer" is improved further within specific features.

We are continuing to work on a fix for this issue.

The issue has been identified and an fix is being implemented.

We are currently experiencing intermittent degraded performance in certain areas of the application.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We have isolated the problem, and have implemented a fix, data is now flowing through and we expect everything to be current by this afternoon. If you require current data sooner than this please reach out to your CSM to work through your options.

Information coming from Salesforce has not successfully sync'd since April 30th for all customers using that data source.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been currently identified and a fix is currently being issues

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

The root cause of this issue has now been identified and a remediation has been put in place to allow the majority of calculations to proceed at normal speed. Some calculation errors will be temporarily ignored until a more stable fix is available.

A fix has been implemented and we are monitoring the results.

Some delays in timely commission calculation is are being observed. We are currently investigating the issue.

This incident has been resolved.

We are continuing to troubleshoot the issue. Updates are being applied.

The issue seems related to the Chrome browser. Firefox may be used as a workaround.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

This incident has been resolved.

We believe that we've identified the issue. We are working on testing and confirming. Performance has already returned and continuing to monitor.

We believe identified the issue, working on testing and confirming.

Performance has been restored, we are continuing monitoring.

We are continuing to investigate this issue.

We are currently investigating this issue.

The incident has been resolved.

Issue seems to be resolved, we are monitoring for further performance problems.

Reports on designer slowness are still being received.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

Spiff application has recovered, however, the designer feature is still slow and being triaged.

Currently looking into sporadic slowdowns and issues with the application.

The issue has been identified and a fix is being implemented.

We are currently looking into slowdowns with the designer feature of Spiff app.

This incident has been resolved.

The issue with the upstream provider has apparently resolved.

A problem was identified with an upstream provider that may be impacting a small number of customers.

A problem was identified with an upstream provider that may be impacting a small number of customers.

We are currently investigating reports of a possible outage.

When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

Empathize with those affected and let them know everything is operating as normal.

As you continue to work through the incident, update your customers frequently.

Let your users know once a fix is in place, and keep communication clear and precise.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.