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This incident has been resolved.

Our team has identified the root cause of the issue and implemented a fix. We are currently monitoring the system to ensure stability and confirm that the problem has been fully resolved. We appreciate your patience and will provide further updates as needed.

Some users are reporting recording issues. While we believe there may have been a brief issue for some users, we believe the issue has subsided and are currently monitoring it.

We haven't seen any additional instances of this after several weeks of monitoring.

We've identified a potential resolution for the issue related to Windows 10 updates and have begun rolling it out users. We will continue to monitor the issue over the next few days.

Due to some recent Windows 10 updates, some users are reporting issues with video recording on Windows 10 devices using Chrome or Edge browsers. We're investigating this further and will update this status bulletin with more information as it becomes available. Users impacted by this issue should try recording on another non-Windows 10 device (e.g. mobile phone).

The billing platform has implemented a fix.

A fix has been implemented and we are monitoring the results.

The billing platform we utilize is currently experiencing a system issue resulting in some customers' subscription information not loading properly. We will post updates here as soon as we have more information from the provider.

We'll continue to monitor the Amazon Web Services data center, but users who were temporarily impacted were able to reconnect upon refresh so the errors on the platform are resolved.

Amazon Web Services is experiencing issues in one of their data centers. Users have automatically connected to a non-troublesome data center upon refresh. We're still monitoring the AWS situation.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we're monitoring the results.

The issue has been identified and a fix has been implemented.

We are currently investigating the issue and will post here with any updates.

After monitoring our fix for a while, we're happy to report that this issue is resolved.

A fix has been implemented and we are now monitoring the results.

The issue has been identified and a fix is being implemented.

We are getting reports of some users having issues connecting to a recording server on the web. We are currently investigating the issue and hope to have an update shortly.

Amazon Web Services is reporting that the issue is resolved so we will mark this as completed: https://status.aws.amazon.com/#AP_block

We'll keep monitoring the Sydney, Australia data center, but users will continue to connect to other servers in the meantime with no impact on availability.

We'll continue to monitor the Sydney, Australia data center, but users will continue to connect to other servers in the meantime with no impact on availability.

We are continuing to work on a fix for this issue.

Amazon Web Services is experiencing connectivity issues in the Sydney, Australia data center: https://status.aws.amazon.com/#AP_block Spark Hire users should automatically route to another server and not experience any issues with availability. If you experience any errors, please restart your computer to uncache DNS and you should be able to reconnect to a new server upon trying again.

As of 3:05 PM CT, Amazon has resolved the S3 issues and the service is operating normally. Everything should be operating normally for Spark Hire customers. Thanks for your patience!

As of 2:49 PM CT, Amazon announced that they are now seeing recovery in the throttle error rates accessing Amazon S3. They have identified the root cause and have taken actions to prevent recurrence. Spark Hire will continue to monitor Amazon's updates until it can be fully confirmed that all issues have been resolved. In the meantime, video playback should be working for Spark Hire customers per our temporary solution implemented a short while ago and posted on our status page. We appreciate your patience!

As of 2:21 PM CT, Amazon reported that customers similar to Spark Hire are receiving throttling errors accessing S3. They are currently investigating the root cause. As of 2:35 PM CT, Spark Hire has implemented a temporary solution for video playback that will mitigate some of the issues that Spark Hire customers are facing. We will continue to monitor Amazon for their updates on the issues they are experiencing and we'll post any updates on this status page.

As of 1:58 PM CT, we identified that some customers were experiencing issues with video playback. After investigating the issue, we have identified that the cause of the issue is related to Amazon Web Services (AWS) S3 failures. Amazon is experiencing increased error rates in a specific region. Since identifying this issue, we are working to switch video playback to different regions for customers experiencing issues. We should have a temporarily solution in place very shortly as Amazon resolves the S3 error rates.