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Sortly is currently Operational

Last checked 2025-06-14T13:37:49.846Z from Sortly's official status page

Historical record of incidents for Sortly

Apr 7, 2025

Report: "Performance is temporarily degraded"

Last update 2025-04-07T18:44:03.976Z

resolved2025-04-07T18:44:03.959Z

This incident has been resolved.

investigating2025-04-07T18:12:47.030Z

We are currently investigating this issue.

May 7, 2024

Report: "Performance is temporarily degraded"

Last update 2024-05-07T16:49:27.611Z

resolved2024-05-07T16:49:27.597Z

This incident has been resolved.

monitoring2024-05-07T16:28:18.399Z

A fix has been implemented and we are monitoring the results.

identified2024-05-07T15:45:55.356Z

The issue has been identified and a fix is being implemented.

investigating2024-05-07T14:50:24.147Z

We are currently investigating this issue.

May 6, 2024

Report: "Performance is temporarily degraded"

Last update 2024-05-06T19:29:50.222Z

resolved2024-05-06T19:29:50.209Z

This incident has been resolved.

monitoring2024-05-06T18:44:01.551Z

A fix has been implemented and we are monitoring the results.

investigating2024-05-06T15:34:13.290Z

Sortly's performance is temporarily degraded. We're working to resolve it.

Feb 9, 2023

Report: "Unplanned Outage"

Last update 2023-02-09T17:08:45.568Z

resolved2023-02-09T17:08:45.555Z

This incident has been resolved.

monitoring2023-02-09T17:08:24.023Z

We are continuing to monitor for any further issues.

monitoring2023-02-09T17:08:16.159Z

A fix has been implemented and we are monitoring the results.

investigating2023-02-09T17:01:36.765Z

We are investigating the cause and will return shortly.

Feb 7, 2023

Report: "Unplanned Outage"

Last update 2023-02-07T18:20:12.317Z

resolved2023-02-07T18:20:12.302Z

This incident has been resolved.

monitoring2023-02-07T18:13:28.145Z

A fix has been implemented and we are monitoring the results.

identified2023-02-07T18:04:14.048Z

The issue has been identified and a fix is being implemented.

investigating2023-02-07T17:45:31.325Z

We are currently investigating an issue in our backend. We should be back up and running shortly.

Jan 30, 2023

Report: "Temporary downtime"

Last update 2023-01-30T11:46:22.418Z

resolved2023-01-30T11:46:22.405Z

This incident has been resolved.

investigating2023-01-30T11:23:40.394Z

This incident has been resolved.

investigating2023-01-30T11:11:57.416Z

We are continuing to investigate this issue.

investigating2023-01-30T11:11:47.270Z

We are investigating a server issue.

Jan 29, 2023

Report: "Temporary Downtime"

Last update 2023-01-29T03:22:31.778Z

resolved2023-01-29T03:22:31.764Z

This incident has been resolved.

investigating2023-01-28T23:34:51.623Z

All issues should be fixed.

investigating2023-01-28T20:57:03.197Z

We are investigating a server issue.

Report: "Temporary Downtime"

Last update 2023-01-29T03:21:16.571Z

resolved2023-01-29T03:21:16.553Z

This incident has been resolved.

investigating2023-01-28T19:15:09.678Z

The issue seems to be resolved. Please let us know if you run into any anomalies in the product.

investigating2023-01-28T18:13:24.717Z

We are currently experiencing an unscheduled downtime; we should be back up and running shortly.

Jun 20, 2021

Report: "Item search and catalog"

Last update 2021-06-20T14:20:28.788Z

resolved2021-06-20T14:20:28.775Z

This incident has been resolved. We will continue to monitor to ensure the system remains stable. Time windows of the disruptions were: 13:19 UTC / 9:19am ET / 6:19am PT until 13:19 UTC / 9:27am ET / 6:27am PT and again at 13:41 UTC / 9:41am ET / 6:41am PT until 13:46 UTC / 9:46am ET / 6:46am PT

monitoring2021-06-20T14:03:06.181Z

At this time service has been restored and has returned to normal response times over the last 10 minutes. We are continuing to work with our infrastructure provider to identify the underlying network problem that caused the outage. We will continue to monitor the performance of the system and provide further updates as needed.

investigating2021-06-20T13:50:49.902Z

We are currently investigating an issue with the infrastructure that serves search results and item catalog pages. We have escalated the issue with our cloud service provider and are working to mitigate the problem. Customers may experience API errors when using the desktop web application to view their inventory.

May 9, 2021

Report: "Label PDF Generation Intermittent Failures"

Last update 2021-05-09T18:30:24.505Z

resolved2021-05-09T18:30:24.487Z

This issue has been released.

identified2021-05-09T17:47:42.253Z

While PDF Label generation is working as expected we're seeing issues with PDF Exports continuing. We have identified the issue and are working to mitigate it.

investigating2021-05-09T17:31:04.773Z

We continue to see issues with PDF generation and are investigating

monitoring2021-05-09T17:02:57.683Z

We have addressed the issue in the QR/Barcode Label PDF generation system and will continue to monitor for further problems.

investigating2021-05-09T16:53:17.445Z

We are currently investigating an issue with QR/Barcode Label PDF generation. Customers may experience errors when attempting to download labels.

Apr 1, 2021

Report: "Elevated API Errors"

Last update 2021-04-01T02:40:02.379Z

resolved2021-04-01T02:36:07.002Z

This incident has been resolved.

monitoring2021-04-01T02:26:48.303Z

We have addressed the issue that caused an elevated rate of API errors. Customers may have received "Temporary Server Error" messages during the incident.

identified2021-04-01T02:18:38.427Z

The issue has been identified and a fix is being implemented.

investigating2021-04-01T02:11:48.056Z

We're experiencing an elevated level of API errors and are currently looking into the issue.