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Last checked 2025-06-14T13:26:54.864Z from SonoSuite's official status page

Historical record of incidents for SonoSuite

Dec 14, 2023

Report: "Partial Outage Database"

Last update 2023-12-14T10:33:24.751Z

resolved2023-12-14T10:33:24.733Z

This incident has been resolved.

monitoring2023-12-14T10:32:41.474Z

Our engineering team has implemented a fix for this incidence and they are monitoring the results.

identified2023-12-14T10:31:45.330Z

Our engineering team has identified the issue and is currently working on a fix to be implemented as soon as possible.

investigating2023-12-14T10:30:15.423Z

Our engineering team has been notified and they are currently investigating to address this issue

Aug 31, 2023

Report: "Delays in deliveries"

Last update 2023-08-31T09:45:44.434Z

resolved2023-08-31T09:45:44.423Z

This incident has been resolved.

monitoring2023-07-07T13:19:22.416Z

A fix has been implemented and we are monitoring the results.

identified2023-04-27T09:35:02.325Z

The issue has been identified and a fix is being implemented. Meanwhile, we are still experiencing issues in our file-handling systems. File uploads and deliveries to channels could be affected. Please contact support@sonosuite.com for assistance if you encounter these problems.

investigating2023-03-29T08:11:42.545Z

AWS Infrastructure had an error and this caused issues in our file-handling systems, file uploads and deliveries to channels could be affected.

Mar 29, 2023

Report: "AWS Infrastructure issue"

Last update 2023-03-29T08:09:46.705Z

resolved2023-03-29T08:09:46.694Z

This incident has been resolved.

monitoring2023-03-29T08:07:30.281Z

We are continuing to monitor for any further issues.

monitoring2023-03-14T15:51:56.391Z

A fix has been implemented and we are monitoring the results.

identified2023-03-14T09:58:02.011Z

AWS Infrastructure had an error and this caused issues in our file-handling systems, file uploads and deliveries to channels could be affected.

Mar 9, 2023

Report: "AWS Infrastructure issue"

Last update 2023-03-09T14:04:31.153Z

resolved2023-03-09T14:04:31.138Z

This incident has been resolved.

monitoring2023-03-09T11:32:23.422Z

A fix has been implemented and we are monitoring the results.

identified2023-03-09T09:42:17.601Z

AWS Infrastructure had an error and this caused issues in our file-handling systems

Dec 30, 2022

Report: "AWS Infrastructure issue"

Last update 2022-12-30T11:31:12.606Z

resolved2022-12-30T11:31:12.583Z

This incident has been resolved.

monitoring2022-12-27T10:50:53.804Z

AWS Infrastructure had an error and this caused issues in our file-handling systems

Oct 27, 2022

Report: "Server outage"

Last update 2022-10-27T11:06:34.012Z

resolved2022-10-26T22:00:00.000Z

Our server instance has experienced an outage for 10 minutes (from 12:00 to 12:10)

Jun 3, 2022

Report: "Takedowns are not being processed"

Last update 2022-06-03T11:09:03.525Z

resolved2022-06-03T11:09:03.512Z

The incident has been fixed and takedowns are being processed again

monitoring2022-06-03T09:38:49.866Z

A fix has been implemented and we are monitoring the results.

identified2022-06-03T08:12:39.698Z

Takedowns are not being processed due to a technical problem. We are working on it and it will be solved A.S.A.P.

May 23, 2022

Report: "AWS Infrastructure issue"

Last update 2022-05-23T07:23:27.338Z

resolved2022-05-23T07:23:27.321Z

This incident has been resolved.

monitoring2022-05-20T08:06:03.684Z

We identified yesterday's Infrastructure incident and now we are monitoring it to prevent further issues.

May 20, 2022

Report: "AWS Infrastructure issue"

Last update 2022-05-20T07:59:01.142Z

resolved2022-05-19T09:30:00.000Z

AWS Infrastructure had an error and this caused issues in our file handling systems

Feb 18, 2022

Report: "SonoSuite platform is not accessible"

Last update 2022-02-18T10:55:48.982Z

resolved2022-02-18T10:55:48.968Z

Service has been normal for more than eight hours.

monitoring2022-02-18T00:20:56.289Z

Root cause of the incident was an Amazon Web Services networking failure. Service is up again. We'll keep monitoring it for the next hours.

investigating2022-02-17T23:32:57.411Z

SonoSuite platform is not accessible at this moment. We are investigating the causes.

Jan 15, 2022

Report: "outgoing email is being blocked by Amazon AWS"

Last update 2022-01-15T16:44:57.061Z

resolved2022-01-15T16:44:57.045Z

Problem has been solved by Amazon AWS support and email is being sent normally. Sorry for the inconveniences caused during the incident.

identified2022-01-14T11:44:43.407Z

Amazon AWS, our hosting provider, has blocked our outgoing email temporarily. We are working with them to restore it as soon as possible. Beyond the lost email notifications, this will block newly registered users, or the users resetting passwords, from getting the activation email. Workaround for that is activation by an admin.

Dec 25, 2021

Report: "Royalties graph is not loading"

Last update 2021-12-25T18:40:37.748Z

resolved2021-12-25T18:40:37.735Z

AWS problems have been solved, and the graph is working again without incidences.

investigating2021-12-23T09:26:23.000Z

Due to an AWS outage that occurred on 22/12, our Redshift cluster that feeds the royalties graph is affected.

Aug 10, 2021

Report: "DoS attack against a single client"

Last update 2021-08-10T21:28:16.949Z

resolved2021-08-10T21:28:12.321Z

Attack has stopped.

monitoring2021-08-10T15:03:39.458Z

We are suffering a DoS attack against a single client of the platform. We are currently blocking it, and will keep monitoring its progress.

Aug 9, 2021

Report: "Problem with the database status"

Last update 2021-08-09T22:51:04.767Z

resolved2020-12-16T01:00:00.000Z

The database in not working properly, so nobody can log in to the platform

Report: "DoS attack"

Last update 2021-08-09T10:36:16.101Z

resolved2021-08-09T10:36:16.084Z

We've haven't had any unusual activity on the last 24h, so we are giving the incident as closed.

monitoring2021-08-07T14:12:12.322Z

Attack has seemingly been stopped. We'll keep monitoring in case there are new waves after this one. We've confirmed attack's target was a single client domain. It was also the same client targeted by yesterday's attack.

monitoring2021-08-07T13:44:47.779Z

We are blocking the attack, and monitoring it. From what we've seen the attack is directed against a single client. It is not a general attack against the sonosuite platform. Platform is up, with a slightly degraded performance.

identified2021-08-07T13:07:25.741Z

Yesterday's Denial of Service attack has restarted a little less than two hours ago. Platform has had its performance degraded until it has had a short downtime. We are working to restore service and stop this attack.

Aug 6, 2021

Report: "Platform downtime/error"

Last update 2021-08-06T14:30:08.507Z

resolved2021-08-06T14:29:01.066Z

This incident has been resolved.

monitoring2021-08-06T10:51:27.322Z

The impact of the issue on the platform performance is minimal but wee keep monitoring it

monitoring2021-08-06T09:55:09.947Z

A fix has been implemented and we are monitoring the results.

identified2021-08-06T09:50:31.485Z

We are continuing to work on a fix for this issue.

identified2021-08-06T09:48:03.521Z

The issue has been identified and a fix is being implemented.

investigating2021-08-06T09:46:01.839Z

We are suffering an attack on our register, affecting the performance and availability of the platform. We are currently investigating it

Jun 20, 2021

Report: "Downtime due to Unplanned Maintenance"

Last update 2021-06-20T20:37:24.884Z

resolved2021-06-20T20:36:17.000Z

Due to an unplanned maintenance job, site is currently done. Downtime should extend for a few minutes more. We are sorry for the inconveniences.

Mar 1, 2021

Report: "Delivery pipeline stopped"

Last update 2021-03-01T12:32:39.905Z

resolved2021-03-01T11:21:34.541Z

This incident has been resolved.

investigating2021-03-01T09:30:31.000Z

Delivery pipeline have been stopped due to some problems sending deliveries to iTunes DSP. Tests are underway

Report: "Certificate failure that affects a few subdomains of sonosuite.com"

Last update 2021-03-01T11:24:01.356Z

resolved2021-03-01T09:45:00.000Z

A few subdomains of sonosuite.com are inaccessible due to a ssl certificate failure like lacupula.sonosuite.com. Not all subdomains of sonosuite.com are been affected.

Nov 20, 2020

Report: "Issue in the performance of the application"

Last update 2020-11-20T08:29:20.810Z

resolved2020-11-20T08:29:20.795Z

Attack was slowed down as Thursday progressed, and was stopped early night. Everything is normal now.

monitoring2020-11-18T15:05:16.457Z

We are continuing to monitor for any further issues.

monitoring2020-11-18T14:26:43.000Z

We've blocked some IP sets behind most of the login attempts. We'll add more IP sets to the blacklist until attack stops. In case some legitimate users try to login and get blocked, ask them to use https://whatismyipaddress.com/es/mi-ip (or any other similar tool) and report their IP to add it to the whitelist of allowed addresses.

monitoring2020-11-18T13:03:53.000Z

We have detected a brute force attack on logins that is affecting the performance of the application. We have already applied measures and are now monitoring the results.

Oct 19, 2020

Report: "Platform error"

Last update 2020-10-19T15:30:32.135Z

resolved2020-10-19T15:30:32.118Z

This incident has been resolved.

monitoring2020-10-19T15:03:18.224Z

A fix has been implemented and we are monitoring the results.

identified2020-10-19T14:52:24.972Z

The issue has been identified and a fix is being implemented.

investigating2020-10-19T14:38:06.969Z

The platform is returning a 502 error, we are currently investigating this issue.

Oct 1, 2020

Report: "Experiencing some platform delays"

Last update 2020-10-01T12:16:04.890Z

resolved2020-10-01T12:16:04.875Z

Machine performance seems to be back to normal.

monitoring2020-10-01T10:13:03.310Z

We've changed how the machine manages disk load, and service is now back to normal. We'll keep monitoring performance for a couple of hours before closing the incident.

identified2020-10-01T09:24:49.490Z

SonoSuite Core service has been stopped for 5' and it's up again.

investigating2020-10-01T08:40:13.042Z

Machine affected has been restarted. SonoSuite Core has been unavailable for a few minutes. It's up again.

investigating2020-10-01T08:36:39.625Z

Main SonoSuite Core machine is having a heavy disk load by unknown reasons. We are investigating the underlying causes.

investigating2020-10-01T08:18:45.025Z

We are experiencing some issues on the platform that can cause delays on the user navigation. We are currently investigating.