Sonos

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Last checked from Sonos's official status page

Historical record of incidents for Sonos

Report: "Tidal - Adding Account Issue"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with Tidal on Sonos and are working with them on a fix. You may not be able to sign in to your Tidal account on Sonos until it’s resolved.

Report: "Tidal - Adding Account Issue"

Last update
Resolved

This incident has been resolved.

Identified

We've identified a problem with Tidal on Sonos and are working with them on a fix. You may not be able to sign in to your Tidal account on Sonos until it’s resolved.

Report: "CBC Radio & Music - Browse Issue"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with CBC Radio & Music on Sonos and are working with them on a fix. You may not be able to browse CBC Radio & Music menus in the Sonos app until it's resolved

Report: "FIT Radio Workout Music - Adding Account Issue"

Last update
resolved

This incident has been resolved.

investigating

We've identified a problem with FIT Radio Workout Music on Sonos and are working with them on a fix. You may not be able to sign in to your FIT Radio Workout Music account on Sonos until it’s resolved.

Report: "Apple Music - Search Issues"

Last update
resolved

This incident has been resolved.

investigating

We've identified a problem with Apple Music on Sonos and are working with them on a fix. You may be unable to search Apple Music in the Sonos app until it’s resolved.

Report: "Saavn - Browse Issues"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with Saavn on Sonos and are working with them on a fix. You may not be able to browse Saavn menus in the Sonos app until it’s resolved.

Report: "Spotify - Browse Issue"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with Spotify on Sonos and are working with them on a fix. You may not be able to browse Spotify menus in the Sonos app until it's resolved

Report: "Spotify Direct Control - Playback Issue"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with Spotify Direct Control on Sonos and are working with them on a fix. You may be unable to start playing music from Spotify Direct Control until it's resolved.

Report: "Deezer - Adding Account Issue"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with Deezer on Sonos and are working with them on a fix. You may not be able to sign in to your Deezer account on Sonos until it’s resolved.

Report: "Apple Music - Partial Browse Issues"

Last update
resolved

This incident has been resolved.

investigating

We've identified a problem with Apple Music on Sonos and are working with them on a fix. You may not see all results while browsing Apple Music in the Sonos app until this is resolved.

Report: "Alexa - Functionality Issue - iHeart Radio Playback Failure"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

We've identified a problem with Alexa using iHeart Radio on Sonos and are working with them on a fix. You may not be able to use voice commands until it’s resolved.

Report: "Spotify - Playback Issues"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with Spotify on Sonos and are working with them on a fix. You may be unable to start playing music from Spotify until it’s resolved.

Report: "Sonos Services - Connectivity issues"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with our cloud services and are working on a fix. You may experience issues with connecting to 3rd party and cloud services until it's resolved.

Report: "Fit Radio Workout Music - Browse Issues"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with Fit Radio Workout Music on Sonos and are working with them on a fix. You may not be able to browse Fit Radio Workout Music menus in the Sonos app until it’s resolved

Report: "Youtube Music - Browse Issues"

Last update
resolved

This incident has been resolved.

identified

We are continuing to work on a fix for this issue.

identified

We've identified a problem with Youtube Music on Sonos and are working with them on a fix. You may not be able to browse Youtube Music menus in the Sonos app until it’s resolved.

Report: "Deezer - Browse & Playback Issues"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with Deezer on Sonos and are working with them on a fix. You may not be able to browse menus or begin playback within the Sonos app until it’s resolved.

Report: "SiriusXM - Playback issues"

Last update
resolved

This incident has been resolved.

investigating

We've identified a problem with SiriusXM on Sonos and are working with them on a fix. You may be unable to start playing music from any SiriusXM station until it’s resolved. Check our status page for updates while we work to fix this.

Report: "Amazon Music - Browse Issues"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with Amazon Music on Sonos and are working with them on a fix. You may not be able to browse Amazon Music menus in the Sonos app until it’s resolved.

Report: "SoundCloud - Adding Account Issue"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with SoundCloud on Sonos and are working with them on a fix. You may not be able to sign in to your SoundCloud account on Sonos until it’s resolved.

Report: "Soundcloud - Browse Issues"

Last update
resolved

This incident has been resolved.

investigating

We've identified a problem with Soundcloud on Sonos and are working with them on a fix. You may not be able to browse any Soundcloud menus in the Sonos app until it’s resolved.

Report: "SoundCloud - Browse Issues"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with SoundCloud on Sonos and are working with them on a fix. You may not be able to browse SoundCloud menus in the Sonos app until it’s resolved.

Report: "Sonos Services - Sonos Controller 2024"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with our cloud services and are working on a fix. You may experience issues with the Sonos Controller until it's resolved.

Report: "Sonos Account - Unable to log into Sonos account in the Sonos app and via sonos.com"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with Sonos account logins. You may not be able to sign in to your account on the Sonos app or via www.sonos.com until it’s resolved.

Report: "Google Voice Assistant - Adding Account Issue"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with Google Voice Assistant on Sonos and are working with them on a fix. You may not be able to sign in to your Google Voice Assistant account on Sonos until it’s resolved.

Report: "Relisten - Browse Issues"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with Relisten on Sonos and are working with them on a fix. You may not be able to browse Relisten menus in the Sonos app until it’s resolved.

Report: "SiriusXM - Adding Account Issue"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with SiriusXM on Sonos and are working with them on a fix. You may not be able to sign in to your SiriusXM account on Sonos until it’s resolved.

Report: "iHeart Radio - Browse and Adding Account Issues"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with iHeart Radio on Sonos and are working with them on a fix. You may not be able to sign in to your iHeart Radio account or Browse music on Sonos until it’s resolved.

Report: "Relisten - Browse Issues"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with Relisten on Sonos and are working with them on a fix. You may not be able to browse menus in the Sonos app until it’s resolved.

Report: "Apple Music - Partial Browse Issues"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with Apple Music on Sonos and are working with them on a fix. You may not see all results while browsing Apple Music on the Sonos app until this is resolved.

Report: "Apple Music - Browse Issues"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with Apple Music on Sonos and are working with them on a fix. You may not be able to browse Apple Music menus in the Sonos app until it’s resolved.

Report: "Apple Music - Browse and Search Issues"

Last update
resolved

This incident has been resolved.

investigating

We've identified a problem with Apple Music on Sonos and are working with them on a fix. You may not be able to browse or search Apple Music content in the Sonos app until it’s resolved.

Report: "Napster - Adding Account Issue"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with Napster on Sonos and are working with them on a fix. You may not be able to sign in to your Napster account on Sonos until it's resolved.

Report: "Amazon Music - Browse Issues"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

We've identified a problem with Amazon Music on Sonos and are working with them on a fix. You may not be able to browse all Amazon Music menus in the Sonos app until it’s resolved.

Report: "Amazon Alexa - Unable to add account"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "Sonos Services - Functionality Issue"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with our cloud services and are working on a fix. You may experience issues with using the Sonos App until it's resolved.

Report: "Sonos Services - Functionality Issue"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with our cloud services and are working on a fix. Until the issue is resolved, you may experience problems with the Sonos app.

Report: "Sonos Community - Functionality Issue"

Last update
resolved

This incident has been resolved.

identified

Issue has been identified and our platform provider is working on a fix.

Report: "Sonos Account - Unable to log into Sonos account in the Sonos app and via sonos.com"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with Sonos account logins. You may not be able to sign in to your account on the Sonos app or via www.sonos.com until it’s resolved.

Report: "Sonos Services - Unable to add Music Services"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "Spotify - Browse Issues"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with Spotify on Sonos and are working with them on a fix. You may not be able to browse Spotify menus in the Sonos app until it’s resolved.

Report: "Deezer - Adding Account Issue"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with Deezer on Sonos and are working with them on a fix. You may not be able to sign in to your Deezer account on Sonos until it's resolved.

Report: "Sonos Radio - Playback Issue"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with Sonos Radio on Sonos and are working with them on a fix. You may hear music from Sonos Radio stop, skip, or stutter until it's resolved.

Report: "Deezer - Adding Account Issue"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with Deezer on Sonos and are working with them on a fix. You may not be able to sign in to your Deezer account on Sonos until it's resolved.

Report: "Amazon Alexa - Unable to add account on Android"

Last update
resolved

This incident has been resolved.

identified

We are continuing to work on a fix for this issue.

identified

We've identified a problem with our cloud services and are working on a fix. You may experience issues with Amazon Alexa on Android devices until it's resolved.

Report: "Amazon Music - Adding Account Issue"

Last update
resolved

This incident has been resolved.

investigating

We've identified a problem with Amazon Music on Sonos and are working with them on a fix. You may not be able to sign in to your Amazon Music account on Sonos until it’s resolved.

Report: "TuneIn (New) - Browse Issues"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with TuneIn (New) on Sonos and are working with them on a fix. You may not be able to browse menus in the Sonos app until it’s resolved.

Report: "Sonos Radio - Search Issue"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We've identified a problem with Sonos Radio on Sonos and are working on a fix. You may be unable to search Sonos Radio in the Sonos app via the "New Search" feature until it's resolved. Please switch to “Classic Search” until we have provided a fix.

Report: "Youtube Music - Adding Account Issue"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We've identified a problem with Youtube Music on Sonos and are working with them on a fix. You may not be able to sign in to your Youtube Music account on Sonos until it's resolved.

Report: "Sonos Support Services - Scheduled Systems Maintenance"

Last update
resolved

This incident has been resolved.

monitoring

On Sunday April 21st. our chat teams and support systems will be offline from 12AM to 4AM US Pacific time due to scheduled system maintenance. We apologize for the inconvenience.

Report: "Removal of Radio France on Sonos Radio & TuneIn / Suppression de Radio France sur Sonos Radio & TuneIn"

Last update
resolved

This incident has been resolved.

monitoring

Radio France radio stations are no longer available to Sonos users via TuneIn or Sonos Radio from April 2nd. Sonos users can continue to listen to Radio France via the service 'Radio France' (support.sonos.com/services/radio-france), Deezer (support.sonos.com/services/deezer), or Radioplayer (support.sonos.com/services/radioplayer). Further information is available at - mediateur.radiofrance.com/actualites/lecoute-de-radio-france-via-tunein/ ___________________________________ Les stations de radio Radio France ne sont plus accessibles aux utilisateurs Sonos via TuneIn ou Sonos Radio à partir du 2 avril. Les utilisateurs de Sonos peuvent continuer à écouter Radio France via le service « Radio France » (support.sonos.com/services/radio-france), Deezer (support.sonos.com/services/deezer), ou Radioplayer (support.sonos. com/services/radioplayer). De plus amples informations sont disponibles sur - mediateur.radiofrance.com/actualites/lecoute-de-radio-france-via-tunein/

Report: "Sonos Services - Functionality Issue"

Last update
resolved

This incident has been resolved.

identified

We've identified a problem with our cloud services and are working on a fix. Sonos Pro customers may experience latency and errors while using the Pro Dashboard. Some customers may experience latency issues and errors with search or playing via voice control until it's resolved.