SonarQube Cloud

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Historical record of incidents for SonarQube Cloud

Report: "SonarQube Cloud: Analyses are processed with a delay"

Last update
Resolved

This incident has been resolved.

Identified

The issue has been identified and a fix is being implemented.

Update

We appreciate your patience as we continue to investigate this. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

Investigating

We are experiencing an issue resulting in Analyses being processed with a delay. The issue is currently being investigated. Additional updates will be shared on this page as necessary. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

Report: "SonarQube Cloud: Analyses are processed with a delay"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

We appreciate your patience as we continue to investigate this. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

investigating

We are experiencing an issue resulting in Analyses being processed with a delay. The issue is currently being investigated. Additional updates will be shared on this page as necessary. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

Report: "SonarQube Cloud Maintenance"

Last update
Completed

The scheduled maintenance has been completed.

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled

Please be advised that planned maintenance will be performed on a critical component of our infrastructure. During this scheduled period, you may experience temporary performance degradations. We have undertaken careful scheduling to minimize any potential disruption and appreciate your understanding as we work to enhance our systems.

Report: "GitHub Service Degradation Impacting Login"

Last update
Resolved

GitHub has reported that the incident has been resolved.

Investigating

We want to inform you that GitHub is currently experiencing degraded performance for API requests and git operations. As a result, some users may encounter login failures when attempting to sign in with their GitHub accounts.We are actively monitoring the situation via GitHub’s status page and will keep you updated as more information becomes available.Thank you for your patience and understanding.

Report: "GitHub Service Degradation Impacting Login"

Last update
resolved

GitHub has reported that the incident has been resolved.

investigating

We want to inform you that GitHub is currently experiencing degraded performance for API requests and git operations. As a result, some users may encounter login failures when attempting to sign in with their GitHub accounts. We are actively monitoring the situation via GitHub’s status page and will keep you updated as more information becomes available. Thank you for your patience and understanding.

Report: "SonarQube Cloud: Public Projects Not Visible to Unauthenticated Users"

Last update
Resolved

This incident has been resolved.

Investigating

We are currently investigating this issue.

Report: "SonarQube Cloud: Public Projects Not Visible to Unauthenticated Users"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "SonarQube Cloud: Delays in Automatic Analysis for Java"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing a delay in Automatic Analysis for Java due to an issue with the Report processor. Our team has identified the problem and is actively working on a fix. We will provide further updates on this page as necessary. We apologize for any inconvenience caused. For reporting additional issues or sharing your observations, please visit the Sonar Community or contact Support.

Report: "SonarQube Cloud: Server-side Analysis Processing Failures"

Last update
resolved

This incident has been resolved.

monitoring

The fix has been deployed, and the analysis reports in the queue are now being processed.

investigating

We are currently experiencing an issue affecting Server-side Analysis processing. Please note that CI side analysis is functioning normally, and reports are being queued to be processed once the issue is resolved. We will provide further updates on this page as needed. We apologize for any inconvenience this may cause. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

Report: "SonarQube Cloud: Issue with importing Github Organizations"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing an issue that is preventing the import of GitHub Organizations. The issue has been identified. Additional updates will be shared on this page as necessary. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

Report: "SonarQube Cloud: C# Analysis Fails"

Last update
resolved

This incident has been resolved.

investigating

We are encountering an issue that causes C# analysis to fail under certain conditions. The issue has been identified. Additional updates will be shared on this page as necessary. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

Report: "SonarQube Cloud: Web UI Inoperative"

Last update
resolved

This incident has been resolved.

investigating

We are experiencing an issue resulting in a service disruption of SonarQube Cloud- https://sonarcloud.io Web UI. The issue is currently being investigated. Additional updates will be shared on this page as necessary. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

Report: "SonarQube Cloud EU: Performance Degradation"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing slowness in SonarQube Cloud EU, affecting Analysis Processing, Projects UI navigation, Pull requests, Issues, and Hotspots. The issue is under investigation. Further updates will be provided on this page as needed. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

Report: "SonarQube Cloud: Analysis Failing"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

We are experiencing an issue with the Report processor that causes Analysis to fail. The issue is currently being investigated. Additional updates will be shared on this page as necessary. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

Report: "SonarQube Cloud: Automatic Analysis Service Disruption"

Last update
resolved

The issue is no longer experienced. GitHub identified a problem on their end that appears to be connected to our ongoing service disruption, and it has now been resolved. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

investigating

We are experiencing an issue resulting in a service disruption of SonarQube Cloud Automatic Analysis. The issue is currently being investigated. Additional updates will be shared on this page as necessary. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

Report: "SonarQube Cloud: SonarQube Cloud US unavailable"

Last update
resolved

This incident has been resolved.

investigating

We are experiencing an issue resulting in the unavailability of SonarQube Cloud US. The issue is currently being investigated. Additional updates will be shared on this page as necessary. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

Report: "SonarQube Cloud Login Issue"

Last update
resolved

This incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are experiencing login issues with SonarQube Cloud and are investigating the issue. We will share further updates on this page. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

Report: "SonarQube Cloud: Issues with Pull Request Decoration"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

investigating

We are experiencing an issue resulting in the partial unavailability of SQC- Pull Request Experience. Around 20% of analyses are unsuccessful in decorating pull requests or updating statuses in the relevant DevOps platforms. The issue is currently being investigated. Additional updates will be shared on this page as necessary. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

Report: "SonarQube Cloud: User Removal Issue in Organizations"

Last update
resolved

The incident has been resolved. If you continue to experience any problems, please feel free to reach out to the Sonar Community for assistance or contact our support team directly.

identified

We are currently experiencing an issue affecting some users who are unable to remove members from SonarQube Cloud organizations. This issue is specifically impacting organizations with a substantial number of projects (over 200). Our team has identified the underlying cause and is diligently working on a resolution. Additional updates will be shared on this page as necessary. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

Report: "SonarQube Cloud: Potential errors when using SonarCloud GitHub action"

Last update
resolved

This incident has been resolved.

investigating

Users may experience an error like the following when using the SonarCloud GitHub action, which is caused by a GitHub brownout of deprecated cache actions. Error: This request has been automatically failed because it uses a deprecated version of `actions/cache: v4.0.2`. Please update your workflow to use v3/v4 of actions/cache to avoid interruptions. Learn more: https://github.blog/changelog/2024-12-05-notice-of-upcoming-releases-and-breaking-changes-for-github-actions/#actions-cache-v1-v2-and-actions-toolkit-cache-package-closing-down The brown-out will be over at 10 p.m. UTC on February 18, 2025. We plan to release a long-term fix to update the Actions Cache Library by the end of February 2025.

Report: "SonarQube Cloud: Users unable to download scanner JREs from scanner.sonarcloud.io"

Last update
resolved

This incident has been resolved.

investigating

We are experiencing an issue due to which users are unable to download scanner JREs from scanner.sonarcloud.io. The issue has been identified and is being remediated. Additional updates will be shared on this page as necessary. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

Report: "SonarQube Cloud Latency Issues with Memberships and Groups"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing an issue affecting SonarQube Cloud users. As a result, you may encounter latency in the processing of organization membership, as well as group and group relationship-related information. Our team is actively working to resolve this issue and restore normal service as quickly as possible.

Report: "SonarQube Cloud Latency Issues with Memberships and Groups"

Last update
resolved

This incident has been resolved.

investigating

We are currently experiencing an issue affecting SonarQube Cloud users. As a result, you may encounter latency in the processing of organization membership, as well as group and group relationship-related information. Our team is actively working to resolve this issue and restore normal service as quickly as possible.

Report: "SonarQube Cloud: User Management Service Disruption"

Last update
resolved

We experienced an issue resulting in a service disruption of SonarQube Cloud User Management. The issue has been solved. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

investigating

We are experiencing an issue resulting in a service disruption of SonarQube Cloud User Management. Organization admins cannot add members to the organization. The issue is currently being investigated. Additional updates will be shared on this page as necessary. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

Report: "SonarQube Cloud: Automatic Analysis Service Disruption"

Last update
resolved

We experienced an issue resulting in a service disruption of SonarQube Cloud Automatic Analysis. The issue has been solved. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

investigating

We are experiencing an issue resulting in a service disruption of SonarQube Cloud Automatic Analysis. The issue is currently being investigated. Additional updates will be shared on this page as necessary. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

Report: "SonarCloud: Azure DevOps .NET Pipeline is failing"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

We are experiencing an issue resulting in the failure of the Azure DevOps .NET Pipeline on Windows agents as of 4 pm CEST. The issue is currently being investigated. Additional updates will be shared on this page as necessary. We apologize for any inconvenience. To report additional issues or share your observations, please visit the Sonar Community or contact Support.

Report: "SonarCloud Service Unavailable"

Last update
resolved

We experienced a service disruption affecting the Authentication and User Management on the morning of 14 October. The issue has been resolved. We apologize for any inconvenience caused.

Report: "SonarCloud Services were unavailable"

Last update
resolved

SonarCloud services experienced unavailability due to scheduled maintenance. No downtime was anticipated. The service has now been fully restored to normal operation. We apologize for any inconvenience this may have caused.

Report: "SonarCloud System Issue"

Last update
resolved

The Incident has been resolved.

investigating

We are continuing to investigate this issue.

investigating

We are experiencing a system issue affecting the SonarCloud service. Our teams are working on a resolution.

Report: "GitLab merge request decorations failing intermittently"

Last update
resolved

The vendor has fixed the issue.

investigating

GitLab merge request decorations have been intermittently failing since 2:30 pm CEST due to a GitLab issue: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/18591. We are actively monitoring the vendor outage and will report back once the issue is resolved.

Report: "SonarCloud Credit Card Payment Issue"

Last update
resolved

This incident has been resolved.

investigating

An issue preventing SonarCloud customers from verifying their credit cards has been identified. The root cause has been determined and we are currently working on a fix.

Report: "Issue with Updating Payment Methods for Suspended Monthly Subscriptions"

Last update
resolved

The incident has been successfully resolved.

investigating

Organizations with a suspended monthly plan are unable to update payment information. The issue is currently being addressed by our team.

Report: "Security alerts visibility on GitHub Advanced Security (GHAS)"

Last update
resolved

This incident has been resolved.

identified

Since July 24, 2024, the new security alerts are not visible on GitHub Advanced Security (GHAS) but are available in SonarCloud and Pull Request Decorations. We have identified the issue and are working on addressing it. Once the issue is fixed, users will have to reanalyze their projects to see the security alerts in GitHub.

Report: "SonarCloud is partially available"

Last update
resolved

This incident has been resolved.

identified

The Billing UI and CI-based Analysis are working now. We are continuing to work on fixing the delays in Automatic Analysis and Quality Gates Status Checks.

identified

We are continuing to work on a fix for this issue.

identified

We are experiencing issues with the following component of SonarCloud. Our engineering team is actively working to resolve the issue. Automatic Analysis Billing UI CI-based Analysis for Private Projects Enterprises Quality Gates Status Checks

Report: "SonarCloud UI issue"

Last update
resolved

This incident has been resolved.

monitoring

Our engineering team has implemented the fix. Initial tests are confirming that the issue has been resolved.

identified

When trying to access the project's overview page and all the pages containing a sidebar, users receive an error message: "The request cannot be processed. Try again later." Our engineering team has identified the issue and is working on a fix.

Report: "SonarCloud User Management Issues"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

We have received reports from users that they are unable to create new user groups or add users to an existing group. Our engineering team is currently investigating the issue.

Report: "Incident for dbt Cloud"

Last update
resolved

This incident has been resolved.

monitoring

Incident reported by dbt- https://status.getdbt.com/incidents/556lcqdv1pdf. This incident has been resolved. All production runs are now running as per normal. Note that past stalled/cancelled runs would need to be manually retried.

Report: "SonarCloud Autoscan Analysis Performance Degradation"

Last update
resolved

This incident has been resolved.

investigating

Autoscan analysis is not utilizing caching as expected, resulting in slower subsequent analyses than anticipated after the initial run. This issue started at 3:30 pm CEST. We are currently investigating this issue.

Report: "SonarCloud automatic analysis is failing on CFamily languages"

Last update
resolved

The incident has been resolved by the engineering teams.

investigating

Our engineering teams are currently investigating reports of failed automatic analysis. Only the CFamily languages are impacted.

Report: "SonarCloud is partially available"

Last update
resolved

This incident has been resolved.

monitoring

We have implemented a fix to mitigate the impact and closely monitor the situation.

identified

We are experiencing high latency on SonarCloud. Users might experience high loading times when accessing sonarcloud.io, which prevents the analyses from being processed. Our engineering teams have identified the issue and are currently working on a fix.

Report: "SonarCloud pull request decoration issue"

Last update
resolved

This incident has been resolved.

monitoring

We are continuing to monitor the situation. Please push another commit to rerun the affected pull requests.

monitoring

A fix has been implemented and we are monitoring the results.

identified

We are continuing to work on a fix for this issue.

identified

Users are reporting that SonarCloud processed the scan. The results are available in the Pull Request tab on SonarCloud but not on the DevOps platforms so that the PRs can be completed. Our engineering team has identified the issue and is working on a fix. ETA is 30-45 minutes.

Report: "SonarCloud report processing delays"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

The issue has been identified and a fix is being implemented.

investigating

Users can expect delays of up to 11 minutes while waiting for the pull request decoration. Our engineering team is currently investigating the issue.

Report: "SonarScanner CLI Docker Image outage"

Last update
resolved

This incident has been resolved.

investigating

We are currently investigating this issue.

Report: "GitHub major incident affecting SonarCloud PR decoration"

Last update
resolved

GitHub has resolved the incident. We have checked our systems and confirm you should not experience any errors on SonarCloud as of 11:29 AM CET.

investigating

Some users might experience issues with the pull request decoration in SonarCloud. These are caused by a major incident at GitHub: https://www.githubstatus.com/incidents/k7bc8pkxpmbp

Report: "Sonarcloud Analysis Report Processing delays/failures"

Last update
resolved

This incident has been resolved.

investigating

We have identified the issue and applied a tactical fix. The SonarCloud is accessible again and the analysis reporting backlog is clearing up. Users are still not able to update the Issue status and we are actively working on fixing this issue.

investigating

Due to the heavy load in the database, the sonarcloud.io is currently inaccessible. We are actively working on resolving the issue as soon as possible.

investigating

We are experiencing a high load in the database, which is causing delays and, in some cases, failures in processing analysis reporting. We are working on resolving the issue as soon as possible.

Report: "Automatic analysis partially failing on Java projects"

Last update
resolved

This incident has been resolved.

identified

The issue has been identified and a fix is being implemented.

investigating

Less than 10% of the Java projects analyzed using Automatic Analysis are failing. Our engineering team is investigating the issue.

Report: "SonarCloud analysis is not available"

Last update
resolved

This incident has been resolved.

monitoring

Between 14:15 and 14:50 CET, all the analyses were failing on SonarCloud. Our engineering team has successfully implemented a fix. Please rerun all of your failed analyses to be reprocessed.

investigating

Some users are receiving an error message stating that "the last analysis has failed". Our engineering team is investigating the issue.

Report: "SonarCloud scan results latency"

Last update
resolved

This incident has been resolved.

monitoring

Between 12:06 and 12:23 CET, customers might have experienced a maximum of 6 minutes of latency when receiving the scanning results. All the pending reports have been successfully processed, and no action is needed from our users. Our engineering team has resolved the issue; no further impact is expected.

Report: "Automatic analysis is partially available"

Last update
resolved

This incident has been resolved.

monitoring

A fix has been implemented and we are monitoring the results.

identified

Users are noticing failed analysis on JavaScript and TypeScript. Our engineering team has identified the issue and is working on a fix.

Report: "SonarCloud JavaScript, TypeScript, and CSS analyzer analyzer failure"

Last update
resolved

This incident has been resolved.

monitoring

We have reverted the change from this morning that we believe was causing the issue. We are monitoring the results. We apologize for the inconvenience.

investigating

SonarCloud JavaScript, TypeScript, and CSS analyzer may fail under specific conditions. We are actively investigating the issue and working towards resolving the issue.

Report: "SonarCloud Service Degradationn"

Last update
resolved

GitHub has resolved the issue. If you observe a missing Pull Request decoration, please re-execute the analysis on the impacted branch/Pull Request. Thank you.

investigating

Due to ongoing service interruption with Github, SonarCloud users may experience outage with the following services: • Login with GitHub • Evaluation of eligibility to automated Pull Request analysis for new or existing GitHub projects • Pull Request analysis (automated or manual/ci-based) for GitHub projects • Pull Request decoration for GitHub projects We are continuing to monitor the GitHub outage and will provide updates as more details become available.

Report: "SonarCloud Unavailable"

Last update
resolved

We encountered an outage with SonarCloud caused by issues with the database maintenance jobs. This resulted in failures of code analysis and API calls. The service was restored after the completion of the database maintenance jobs. We are currently investigating the root cause and actively working to address and permanently resolve the underlying issues.

Report: "SonarCloud Unavailable"

Last update
resolved

We encountered an outage with SonarCloud caused by issues with the database maintenance jobs. This resulted in failures of code analysis and API calls. The service was restored after the completion of the database maintenance jobs. We are currently investigating the root cause and actively working to address and permanently resolve the underlying issues.

Report: "SonarCloud pull request decoration is not working on Azure DevOps"

Last update
resolved

The fix has been successfully deployed and tested in the production environment. This incident is resolved.

identified

During our investigation, we discovered that this incident also impacts GitHub, BitBucket, and GitLab pull request decoration for unbound repositories. The fix is being deployed, and we expect the incident to be resolved around 8 PM CET / 1 PM EDT.

identified

We have isolated the problem and are working to deploy the fix. It should be live in the next 3 hours (by 8 p.m. CET / 1 p.m. EDT). On the scanner side, the properties required to identify the analysis as a PR analysis stopped being passed to the server. This impacted mainly Azure users, but other analysis methods may have also been affected.

investigating

Our engineering team continues to investigate this incident.

investigating

We are currently investigating this issue.