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The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

A Planned Maintenance by one of our identification service provider IDnow has been scheduled on production environment in order to deploy a new release during the mentioned time frame.Partner impact:• Partners will not be able to request Person Identification as there can be short period of time where IDnow service may not be available• Partners can also expect 5xx’s being returned on the below endpoint for some of our identification servicesCustomer Impact:• End customers attempting to initiate new identification sessions during the maintenance window may experience degraded performance and intermittent error messages being returned by the the Partner application or IDnow user interfacesImpacted endpoints:(may not be limited to)• POST /v1/persons/{person_id}/identifications• POST /v1/persons/{person_id}/identification_sessions• GET/v1/persons/{person_id}/identifications/{id}/idnow_attemptsAPI Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/getWe apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by SolarisIn case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

A Planned Maintenance on one of our service provider responsible for Solaris Lending & Identification services has been scheduled for May 27, 20:30 - 23:00 CEST. The maintenance will have a direct impact on our production environment and we might receive errors on endpoints, related to the following services:• Consumer Splitpay• Freelancer Splitpay• Bankident• Bankident+Partner Impact:•Partners may observe increased API errors related to dependent provider for Splitpay & Bankident related endpoints.Customer Impact:•Customers may not be able to finish the on-boarding process for Splitpay & Bankident products or be presented with application error messages when applying for the services.Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services.Impacted endpoints:• All endpoints for the lending products Splitpay & Bankident on-boarding and servicing will be affectedAPI Reference Documentation: To understand more about the impacted services please read the following public documentation:• https://docs.solarisgroup.com/api-reference/lending/splitpay/• https://docs.solarisgroup.com/api-reference/lending/loans/• https://docs.solarisgroup.com/guides/kyc/#bankidentWe apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris SE.In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

A Planned Maintenance for Solaris API Services has been scheduled on 25th of May 2025 between 22:00 - 23:59 CET.The maintenance will be performed on Production and Sandbox environments in order to apply infrastructure changes that will improve the efficiency of our services.Expected Partner Impact:• All Solaris API services will experience a downtime between 2-5 minutes and degraded performance (high response times or intermittent 5xx errors) between 10-15 minutes during the maintenance window.Expected Customer Impact:• Customers trying to initiate new processes based on our API services (ex: new Onboardings, Authorizations, etc.) may be presented with a generic error message or experience slowness in the associated mobile or Web applicationsAPI Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:• https://docs.solarisgroup.com/api-reference/We apologize for any inconveniences this planned maintenance may cause. Regular scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned outage with PostBox service has been identified, which may impact the ability to retrieve documents using our services. Our team is actively working to restore the impacted service as soon as possible. A fix has been implemented & services have been monitored to ensure everything is being processed within normal service levels. Partner Impact: • Partners may experience HTTP 500 status error code while retrieving documents Customer Impact • Customers may experience issues with accessing documents via Web or APP Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: - API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/onboarding/compliance/#tag/Postbox-Items We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned outage with PostBox service has been identified, which may impact the ability to retrieve documents using our services. Our team is actively working to restore the impacted service as soon as possible. A fix has been implemented & services are being monitored in order to ensure all operations are running within normal service levels. Partner Impact: • Partners may experience HTTP 500 status error code while retrieving documents Customer Impact • Customers may experience issues with accessing documents via Web or APP Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: - API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/onboarding/compliance/#tag/Postbox-Items We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned outage with PostBox service has been identified, which may impact the ability to retrieve documents using our services. Our team is actively working to restore the impacted service as soon as possible. Partner Impact: • Partners may experience HTTP 500 status error code while retrieving documents Customer Impact • Customers may experience issues with accessing documents via Web or APP Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: - API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/onboarding/compliance/#tag/Postbox-Items We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

This incident has been resolved.

A fix has been implemented and we are monitoring the results An unplanned partial outage for person Identification has been identified with our Identification service provider IDnow impacting users using web browsers to complete identification. We are working together with our provider to restore the impacted services as soon as possible. Partner Impact: • IDnow identification attempts would reflect ‘Pending’ state for identifications triggered via WEB • IDnow identification attempts via the mobile applications should work as expected Customer Impact: • Customers initiating new IDnow identifications may experience delays or interruptions in completing the process when triggered via web • It is recommended to initiate identifications via the Mobile App API Reference Documentation: To understand more about the impacted services please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

An unplanned partial outage for person Identification has been identified with our Identification service provider IDnow impacting users using web browsers to complete identification. We are working together with our provider to restore the impacted services as soon as possible. Partner Impact: • IDnow identification attempts would reflect ‘Pending’ state for identifications triggered via WEB • IDnow identification attempts via the mobile applications should work as expected Customer Impact: • Customers initiating new IDnow identifications may experience delays or interruptions in completing the process when triggered via web • It is recommended to initiate identifications via the Mobile App API Reference Documentation: To understand more about the impacted services please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

An unplanned partial outage for person Identification IDnow services has been identified. We are working together with our vendor to restore the impacted services as soon as possible. Partner Impact: • IDnow identification attempts remain stuck in ‘Pending’ state as observed in WebUI. No API errors are known to be returned. Customer Impact: • Customers initiating new IDnow identifications may experience delays or interruptions in having the process completed. API Reference Documentation: To understand more about the impacted services please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/videoident/#video-identification-via-idnow We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

This incident has been resolved.

An unplanned full outage has been identified to be impact SEPA Instant transfers, as of 5th of March 2024 14:40 CET at TIPS which are impacting Incoming and outgoing transactions. ECB Reference Link: https://www.ecb.europa.eu/paym/target/html/tips_history.en.html Partner / Customer Impact: • For Outgoing SEPA Instant transfers -> Transactions are still accepted from our endpoints yet there will be a delay on settlement due to the TIPS outage. Partners are advised to inform customers to use normal SEPA as an alternative. • For Incoming SEPA Instant transfers -> Due the outage transactions are not being received from sender Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned full outage has been identified to be impact SEPA Instant transfers, as of 5th of March 2024 14:40 CET at TIPS which are impacting Incoming and outgoing transactions. ECB Reference Link: https://www.ecb.europa.eu/paym/target/html/tips_history.en.html Partner / Customer Impact: • For Outgoing SEPA Instant transfers -> Transactions are still accepted from our endpoints yet there will be a delay on settlement due to the TIPS outage. Partners are advised to inform customers to use normal SEPA as an alternative. • For Incoming SEPA Instant transfers -> Due the outage transactions are not being received from sender Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

We would like to provide an update for an issue with Bundesbank (German Central Bank) affecting SEPA and T2 services. Due to this disruption, customers may experience slight delays in processing incoming and outgoing SEPA payments. This issue impacts all banks within the scheme, not just Solaris. The incident has been resolved and services are back to normal. Please note that Solaris SEPA API endpoints are functioning as expected; however, transactions will be delayed due to the outage at Bundesbank. Partner Impact: Partners may receive an increase number in customer inquiries related to delay in Incoming & Outgoing SEPA payment processing. Customer Impact: Customers may experience delays in processing Incoming & Outgoing SEPA Transfer during the outage. Impacted Endpoints: • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/#what-is-sepa https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-credit-transfer/ https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-direct-debit-transfer/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

We wanted to update you on the recent issue impacting SEPA payment processing. Issue has been successfully mitigated. However, please be advised that some customers may still experience slight delays in processing incoming and outgoing SEPA payments as we fully return to normal operation. Partner Impact: Partners may receive an increase number in customer inquiries related to delay in Incoming & Outgoing SEPA payment processing. Customer Impact: Customers may experience delays in processing Incoming & Outgoing SEPA Transfer during the outage. Impacted Endpoints: • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/#what-is-sepa https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-credit-transfer/ https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-direct-debit-transfer/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

We would like to inform you of an ongoing issue with Bundesbank (German Central Bank) affecting SEPA and T2 services. Due to this disruption, customers may experience slight delays in processing incoming and outgoing SEPA payments. This issue impacts all banks within the scheme, not just Solaris. Additionally, there is an ongoing TIPS outage at the European Central Bank (ECB), which is impacting SEPA Instant Payments, leading to potential timeouts or rejected transactions. Please note that Solaris SEPA API endpoints are functioning as expected; however, transactions will be delayed due to the outage at Bundesbank. Partner Impact: Partners may receive an increase number in customer inquiries related to delay in Incoming & Outgoing SEPA payment processing. Customer Impact: Customers may experience delays in processing Incoming & Outgoing SEPA Transfer during the outage. Impacted Endpoints: • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/#what-is-sepa https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-credit-transfer/ https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-direct-debit-transfer/ https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

We would like to inform you of an ongoing issue with Bundesbank (German Central Bank) affecting SEPA and T2 services. Due to this disruption, customers may experience slight delays in processing incoming and outgoing SEPA payments. This issue impacts all banks within the scheme, not just Solaris. Please note that Solaris SEPA API endpoints are functioning as expected; however, transactions will be delayed due to the outage at Bundesbank. Partner Impact: Partners may receive an increase number in customer inquiries related to delay in Incoming & Outgoing SEPA payment processing. Customer Impact: Customers may experience delays in processing Incoming & Outgoing SEPA Transfer during the outage. Impacted Endpoints: • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/#what-is-sepa https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-credit-transfer/ https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-direct-debit-transfer/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

We identified an issue where SEPA Credit transfers to Spanish IBANs were failing. Our team immediately identified the bug and has now successfully implemented a fix. The issue has been resolved, and SEPA Credit transfers to Spanish IBANs should now be processing as expected. Partner Impact: • Partners would have seen a significant decline in SEPA_CREDIT_TRANSFER to Spanish IBANs Customer Impact: • Customers would have experienced failures when performing SEPA Credit Transfers. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/ In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The Unplanned Partial Outage for POST Virtual Card Requests - GET CVC API Services has been resolved by our Card Processing provider and services have been monitored to ensure everything is being processed under normal parameters. No further updates will be provided regarding this incident. Partner Impact Resolution: • POST /v1/cards/{id}/virtual_card_requests would no longer return increased 5XXs errors Customer Impact Resolution: • Customers attempting to obtain card CVC details will no longer be presented with a generic error message intermittently, in the mobile or web applications Disclaimer: Actual customer impact may vary, depending on each Partner's implementation Impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

An unplanned Partial Outage for POST Virtual Card Requests - GET CVC API Services has been identified. We are working to restore the impacted services as soon as possible with our Card Processing Provider. Partner Impact: • POST /v1/cards/{id}/virtual_card_requests would returning increased 5xx errors intermittently. 2XXs are still being returned after a few retries Customer Impact: • Customers attempting to obtain card CVC details may be presented with a generic error message intermittently, in the mobile or web applications Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests. (Please note that other downstream API dependencies on this endpoint may be also affected) API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The partial outage for Multiple Cards services identified to be affecting Cards creation and associated Card Lifecycle Status changes has been correlated to a Card Processing Provider related maintenance activity. Services were recovered and all operations are running within normal service levels. This incident is resolved. No further updates will be provided. Partner Impact Resolution : The following API endpoints are no longer returning 5XX error messages: • POST /v1/cards/{id}/virtual_card_requests • POST /v1/cards/{card_id}/block • POST /v1/cards/{card_id}/unblock (not an exhaustive list) Customer Impact Resolution: • Customers attempting to perform card lifecycle operations or obtaining card CVC details are no longer presented with a generic error message intermittently. • Customers attempting to create cards will no longer be presented with 5XXs errors • Customers will be able to use Card functionalities to Block and Unblock cards Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. Previously impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests • POST /v1/cards/{card_id}/block • POST /v1/cards/{card_id}/unblock (not an exhaustive list) API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

A partial outage for Multiple Cards services have been identified for creating Cards and associated Card Lifecycle Status changes. Partner Impact: • POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors • POST /v1/cards/{card_id}/block returning increased 5xx errors • POST /v1/cards/{card_id}/unblock returning increased 5xx errors (not an exhaustive list) Customer Impact: • Customers attempting to perform card lifecycle operations or obtaining card CVC details may be presented with a generic error message intermittently, in the mobile or web applications • Customers attempting to create cards will be presented with 5XXs errors • Customers will be unable to Block and Unblock cards Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. Impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests • POST /v1/cards/{card_id}/block • POST /v1/cards/{card_id}/unblock (not an exhaustive list) API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

We would like to provide an update that the Unplanned IDNOW Outage for Identity Service has been resolved. Services have been monitored and all operations are running within normal service levels. The issue has been resolved, and customers can now retry the identification process. Customers can simply click on the same link, and the identification process will be performed again. Partner Impact: • Partners will experience 5XX errors when calling endpoint PATCH /v1/persons/{person_id}/identifications/{id}/request Customer Impact: • Customers would see errors while using services which is related to Identity services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: PATCH /v1/persons/{person_id}/identifications/{id}/request API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/guides/kyc/bkyc/ In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

A fix has been implemented by IDnow and we are monitoring the results for the service disruption impacting the identification flow with IDnow. Due to a provider outage, you may experience increased 5XX errors during identification processes. Partner Impact: • Partners will experience 5XX errors when calling endpoint PATCH /v1/persons/{person_id}/identifications/{id}/request Customer Impact: • Customers would see errors while using services which is related to Identity services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: PATCH /v1/persons/{person_id}/identifications/{id}/request API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/guides/kyc/bkyc/ In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

We would like to inform you of a current service disruption impacting the identification flow with IDnow. Due to a provider outage, you may experience increased 5XX errors during identification processes. Partner Impact: • Partners will experience 5XX errors when calling endpoint PATCH /v1/persons/{person_id}/identifications/{id}/request Customer Impact: • Customers would see errors while using services which is related to Identity services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: PATCH /v1/persons/{person_id}/identifications/{id}/request API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/guides/kyc/bkyc/ In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

For the encountered an ongoing with issue SEPA Instant Incoming & Outgoing transactions resulting in unsuccessful transactions. We verified this issue internally and with our provider and found an issue where TIPS is currently facing an incident impacting the settlement of instant payments and liquidity transfers between TIPS and other services. A fix has been implemented by TIPS and Transactions are running within normal service levels. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post We apologize for any inconveniences this may cause In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

For the encountered an ongoing with issue SEPA Instant Incoming & Outgoing transactions resulting in unsuccessful transactions. We verified this issue internally and with our provider and found an issue where TIPS is currently facing an incident impacting the settlement of instant payments and liquidity transfers between TIPS and other services. A fix has been implemented by TIPS and Transactions are being monitored in order to ensure all operations are running within normal service levels. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post We apologize for any inconveniences this may cause In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

We encountered an ongoing with issue SEPA Instant Incoming & Outgoing transactions resulting in unsuccessful transactions. We verified this issue internally and with our provider and found an issue where TIPS is currently facing an incident impacting the settlement of instant payments and liquidity transfers between TIPS and other services. We will keep you posted regarding any further updates. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post We apologize for any inconveniences this may cause In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

We encountered an ongoing with issue SEPA Instant Incoming & Outgoing transactions resulting in unsuccessful transactions. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post We apologize for any inconveniences this may cause In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Performance Degradation for Device Monitoring API services has been resolved. All operations are running within normal service levels. Partner Impact Resolution: • High API Response and 5XX error messages would have been observed during the outage duration on API endpoint: POST /v1/persons/{person_id}/device_activities Impacted Endpoints: • POST /v1/persons/{person_id}/device_activities Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Performance Degradation for Device Monitoring API services has been identified. We are working to restore the impacted services as soon as possible. Partner Impact: • Partners will notice delays regarding the API response times for the following endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents Customer Impact: • Customers attempting to provide device consents during onboarding may experience longer than expected application loading times when performing the associated actions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

We encountered an issue SEPA Instant Incoming & Outgoing transactions, leading to timeouts in processing. resulting in unsuccessful transactions. The incident has been resolved and services are back to normal. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

A fix has been implemented and we are monitoring the results.

We encountered an issue SEPA Instant Incoming & Outgoing transactions, leading to timeouts in processing. resulting in unsuccessful transactions. The incident has been resolved and services are back to normal. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1{account_id}~1transactions~1sepa_instant_credit_transfers/post We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solaris. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned outage with PostBox service which was identified to be impacting the ability to retrieve documents using Postbox service has been fixed. Service has been monitored and all operations are running as expected. Partner Impact: • Partners will NO longer experience HTTP 423 status error code while retrieving documents Customer Impact • Customers will be able to access documents via Web or APP Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services. Impacted endpoints: - API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/onboarding/compliance/#tag/Postbox-Items We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned outage with PostBox service has been identified, which may impact the ability to retrieve documents using our services. Our team is actively working to restore the impacted service as soon as possible. Partner Impact: • Partners may experience HTTP 423 status error code while retrieving documents Customer Impact • Customers may experience issues with accessing documents via Web or APP Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: - API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/onboarding/compliance/#tag/Postbox-Items We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An incident which was identified to be impacting multiple API endpoints across digital-banking services, resulting in elevated API error rates has been fixed. Services have been monitored and all operations are running as expected. Partner Impact: - Intermittent 5XX API error messages NO longer returning from multiple API endpoints across digital-banking services. Customer Impact: - Customers would NOT have received any error messages in the partner mobile or web applications. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: - API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/account-management/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An incident which was identified to be impacting multiple API endpoints across digital-banking services, resulting in elevated API error rates has been mitigated. Services have been restored and are being monitored in order to ensure all operations are running within normal service levels. Partner Impact: - Intermittent 5XX API error messages were returned from multiple API endpoints across digital-banking services. Customer Impact: - Customers would have received error messages in the partner mobile or web applications. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: - API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/account-management/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An incident has been identified to be impacting multiple API endpoints across digital-banking services, resulting in elevated API error rates. We are working to restore the impacted services as soon as possible. Partner Impact: - Intermittent 5XX API error messages were returned from multiple API endpoints across digital-banking services. Customer Impact: - Customers could have received error messages in the partner mobile or web applications Disclaimer: Actual customer impact may vary, depending on each Partner’s implementation of Solarisbank API services. Impacted endpoints: - API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/account-management/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An incident has been identified to be impacting multiple API endpoints across digital-banking services, resulting in elevated API error rates. We are working to restore the impacted services as soon as possible. Partner Impact: - Intermittent 5XX API error messages were returned from multiple API endpoints across digital-banking services. Customer Impact: - Customers could have received error messages in the partner mobile or web applications Disclaimer: Actual customer impact may vary, depending on each Partner’s implementation of Solarisbank API services. Impacted endpoints: - API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/account-management/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Due to an incident with one of our payment service provider, there could be delays expected with payment processing via SEPA. The issue has been mitigated at the provider end and the transfers has been queued for processing. Services have been monitored in order to ensure everything is being processed under normal circumstances. Partner Impact: • Partners would observe delays with SEPA Transfers Customer Impact: • Customers would have experienced delays with SEPA Transfers Please note that Intra Customer transfers is being successfully processed and there is no impact Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/digital-banking/account-management/#bookings • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/ In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

This required fixes were applied on IDnow provider side. A final solution for VideoIdent, eSign AutoIdent apps and SDKs are available now. New SDKs have been released, please check out for the latest versions links. https://github.com/idnow/de.idnow.ios IDnow Video Ident iOS SDK https://github.com/idnow/de.idnow.android IDnow Video Ident Android SDK https://github.com/idnow/de.idnow.ios.sdk.spm IDnow Auto Ident iOS SDK https://github.com/idnow/de.idnow.android.sdk IDnow Auto Ident Android SDK Partner Impact: • Partners may experience a high failure rate when onboarding a person via IDNow identification method in Sandbox Environment Customer Impact: • End customers are not affected as this incident is not affecting Live Production. Impacted endpoints: (may not be limited to) • POST /internal/v1/persons/{person_uid}/identifications • PATCH /v1/persons/{person_uid}/identifications/{identification_uid}/request • POST /internal/persons/{person_uid}/signings • POST /v1/businesses/{business_id}/identifications API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post • https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post • https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

An unplanned Outage by one of our identification service provider IDNow in Sandbox Environment has been identified. We are working in collaboration with the Provider restore the impacted services as soon as possible. Partner Impact: • Partners may experience a high failure rate when onboarding a person via IDNow identification method in Sandbox Environment Customer Impact: • End customers are not affected as this incident is not affecting Live Production. Impacted endpoints: (may not be limited to) • POST /internal/v1/persons/{person_uid}/identifications • PATCH /v1/persons/{person_uid}/identifications/{identification_uid}/request • POST /internal/persons/{person_uid}/signings • POST /v1/businesses/{business_id}/identifications API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications/post • https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Identification-sessions/paths/~1v1~1persons~1%7Bperson_id%7D~1identification_sessions/post • https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1[…]ntifications~1{id}~1idnow_attempts/get We apologize for any inconveniences this planned maintenance may cause. Regular Vendor scheduled maintenance activities are required in order to maintain a high standard for the quality of services offered by Solarisbank. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

This incident has been resolved.

We would like inform that the reported unplanned outage should be resolved. Partner Impact: • Partners may experience issues with card authorisation for various card transaction types Customer Impact : • Customers may experience issues with card authorisation for the card transactions initiated by the customer Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

We would like inform that Service is back to normal for the reported unplanned outage. The fix is currently being monitored. Partner Impact: • Partners may experience issues with card authorisation for various card transaction types Customer Impact : • Customers may experience issues with card authorisation for the card transactions initiated by the customer Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned outage with card authorization has been identified, which may impact the ability to make payments using our services. Our team is actively working to restore the impacted services as soon as possible. Partner Impact: • Partners may experience issues with card authorisation for various card transaction types Customer Impact : • Customers may experience issues with card authorisation for the card transactions initiated by the customer Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The incident identified to be impacting multiple API endpoints between ~05:15-05:30 CET on 19.06.2024, resulting in elevated API error rates has been resolved. Services have been monitored in order to ensure that all operations are running within normal service levels. This incident is resolved. No further updates will be provided. Partner Impact Resolution: - Intermittent 5XX API error messages are no longer returned from multiple API endpoints across all services. Customer Impact Resolution: - Customers no longer receive error messages in the partner mobile or web applications. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: - API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/account-management/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An incident has been identified to be impacting multiple API endpoints between ~05:15-05:30 CET on 19.06.2024, resulting in elevated API error rates. Services have been restored and are being monitored in order to ensure all operations are running within normal service levels. Partner Impact: - Intermittent 5XX API error messages were returned from multiple API endpoints across all services. Customer Impact: - Customers could have received error messages in the partner mobile or web applications. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: - API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/digital-banking/account-management/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

We would like to provide an update that the Unplanned Outage for Identity Service has been resolved. Services have been monitored and all operations are running within normal service levels. Partner Impact: • Partners will experience 5XX errors for Identity services. Customer Impact: • No impact on customers however testings for the mentioned endpoints would be interrupted Impacted endpoints: POST /v1/persons/{person_id}/mobile_number POST /v1/persons/{person_id}/tax_identifications PATCH /v1/persons/{person_id}/tax_identifications/{id} PATCH /v1/persons/{person_id} POST /v1/persons/{person_id}mobile_number/confirm API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

We are continuing to investigate this issue.

We would like to inform you that we are experiencing unplanned outage for Identification Service where Identity API endpoint returned 5xx errors. We are working on it and we will update you as soon as possible. Partner Impact: • Partners will experience 5XX errors for Identity services. Customer Impact: • No impact on customers however testings for the mentioned endpoints would be interrupted Impacted endpoints: POST /v1/persons/{person_id}/mobile_number POST /v1/persons/{person_id}/tax_identifications PATCH /v1/persons/{person_id}/tax_identifications/{id} PATCH /v1/persons/{person_id} POST /v1/persons/{person_id}mobile_number/confirm API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

We would like to provide an update that the Unplanned Outage for Identity Service has been resolved. Services have been monitored and all operations are running within normal service levels. Partner Impact: • Partners will experience 5XX errors for Identity services. Customer Impact: • Customers would see errors while using services which is related to Identity services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/mobile_number POST /v1/persons/{person_id}/tax_identifications PATCH /v1/persons/{person_id}/tax_identifications/{id} PATCH /v1/persons/{person_id} POST /v1/persons/{person_id}mobile_number/confirm API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

We are continuing to monitor for any further issues.

We would like inform that Services are back to normal for the reported unplanned outage for Identification service which occurred for short duration of time where Identity API endpoint returned 5xx errors. Partner Impact: • Partners will experience 5XX errors for Identity services. Customer Impact: • Customers would see errors while using services which is related to Identity services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/mobile_number POST /v1/persons/{person_id}/tax_identifications PATCH /v1/persons/{person_id}/tax_identifications/{id} PATCH /v1/persons/{person_id} POST /v1/persons/{person_id}mobile_number/confirm API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

We would like to inform you that we are experiencing unplanned outage for Identification Service where Identity API endpoint returned 5xx errors. We are working on it and we will update you as soon as possible. Partner Impact: • Partners will experience 5XX errors for Identity services. Customer Impact: • Customers would see errors while using services which is related to Identity services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/mobile_number POST /v1/persons/{person_id}/tax_identifications PATCH /v1/persons/{person_id}/tax_identifications/{id} PATCH /v1/persons/{person_id} POST /v1/persons/{person_id}mobile_number/confirm API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The fix applied for the unplanned Partial Outage for Digital Banking API services in Sandbox Environment has been monitored and all operations are running within normal service levels. This incident is resolved. No further updates will be provided. Partner Impact Resolution: • Partners no longer experience increased 5XX HTTP error messages across multiple API endpoints in Sandbox Environment. Customer Impact Resolution: • End customers were not affected as this incident did impact Live Production. Previously impacted endpoints: (Not an exhaustive list) • POST /v1/persons/{person_id}/mobile_number • PATCH /v1/persons/{person_id}/tax_identifications/{id} • POST /v1/businesses/{business_id}/tax_identifications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/guides/digital-banking/ In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

A fix was applied for the unplanned Partial Outage for Digital Banking API services in Sandbox Environment. Services are being monitored in order to ensure all operations are running within normal service levels. Revised Partner Impact: • Partners experienced increased 5XX HTTP error messages across multiple API endpoints in Sandbox Environment. Customer Impact: • End customers are not affected as this incident is not affecting Live Production. Impacted endpoints: (Not an exhaustive list) • POST /v1/persons/{person_id}/mobile_number • PATCH /v1/persons/{person_id}/tax_identifications/{id} • POST /v1/businesses/{business_id}/tax_identifications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/guides/digital-banking/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Partial Outage for Digital Banking API services in Sandbox Environment has been identified. We are working to restore the impacted services as soon as possible. Partner Impact: • Partners experience increased 5XX HTTP error messages across multiple API endpoints in Sandbox Environment. Customer Impact: • End customers are not affected as this incident is not affecting Live Production. Impacted endpoints: (Not an exhaustive list) • POST /v1/persons/{person_id}/mobile_number • PATCH /v1/persons/{person_id}/tax_identifications/{id} • POST /v1/businesses/{business_id}/tax_identifications API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/guides/digital-banking/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The partial outage for Multiple Cards services identified to be affecting getting Card CVC details and Card Lifecycle Status changes has been correlated to a Card Processing Provider related maintenance activity. Services were recovered and all operations are running within normal service levels. This incident is resolved. No further updates will be provided. Partner Impact Resolution The following API endpoints are no longer returning 5XX error messages: • POST /v1/cards/{id}/virtual_card_requests • POST /v1/cards/{card_id}/block • POST /v1/cards/{card_id}/unblock (not an exhaustive list) Customer Impact Resolution: • Customers attempting to perform card lifecycle operations or obtaining card CVC details are no longer presented with a generic error message intermittently. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. Previously impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests • POST /v1/cards/{card_id}/block • POST /v1/cards/{card_id}/unblock (not an exhaustive list) API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The partial outage for Multiple Cards services identified to be affecting getting Card CVC details and Card Lifecycle Status changes has been correlated to a Card Processing Provider related maintenance activity. Services are expected to resume at 06:00 CET. Another notification will be sent as soon as all services are fully recovered. Partner Impact: • POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors • POST /v1/cards/{card_id}/block returning increased 5xx errors • POST /v1/cards/{card_id}/unblock returning increased 5xx errors (not an exhaustive list) Customer Impact: • Customers attempting to perform card lifecycle operations or obtaining card CVC details may be presented with a generic error message intermittently, in the mobile or web applications. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. Impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests • POST /v1/cards/{card_id}/block • POST /v1/cards/{card_id}/unblock (not an exhaustive list) API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

A partial outage for Multiple Cards services have been identified for getting Card CVC API Services and Card Lifecycle Status changes. Partner Impact: • POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors • POST /v1/cards/{card_id}/block returning increased 5xx errors • POST /v1/cards/{card_id}/unblock returning increased 5xx errors (not an exhaustive list) Customer Impact: • Customers attempting to perform card lifecycle operations or obtaining card CVC details may be presented with a generic error message intermittently, in the mobile or web applications. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. Impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests • POST /v1/cards/{card_id}/block • POST /v1/cards/{card_id}/unblock (not an exhaustive list) API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The incident leading to increased error rate for PSD2 Third Party Services has been resolved. Customer Impact Resolution: • Customers attempting to use certain PSD2 functionalities, such as authorizing PSD2 transactions via Third Party applications are no longer presented with error messages intermittently API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation: • https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey • https://my.solarisbank.de/faq No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Performance degradation leading to increased error rate for PSD2 Third Party Services has been identified. We are working to restore the impacted services as soon as possible. Customer Impact: • Customers attempting to use certain PSD2 functionalities, such as authorizing PSD2 transactions via Third Party applications may be presented with error messages intermittently API Reference Documentation and Additional links: To understand more about the impacted services please read the following public documentation: • https://docs.solarisgroup.com/guides/compliance/psd2-sca/#user-journey • https://my.solarisbank.de/faq We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The unplanned Performance Degradation for Device Monitoring API services has been resolved after a fix was applied. Services have been monitored and all operations are running within normal service levels. Partner Impact Resolution: • Partners will no longer notice delays regarding the API response times for the following endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents Customer Impact: • Customers attempting to provide device consents during onboarding no longer experience longer than expected application loading times when performing the associated actions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring This incident is resolved. No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

A fix has been implemented for The unplanned Performance Degradation for Device Monitoring API services. Services are currently been monitored to make sure all operations are running within normal service levels. Partner Impact Resolution: • Partners will no longer notice delays regarding the API response times for the following endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents Customer Impact: • Customers attempting to provide device consents during onboarding no longer experience longer than expected application loading times when performing the associated actions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring This incident is resolved. No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Performance Degradation for Device Monitoring API services has been identified. We are working to restore the impacted services as soon as possible. Partner Impact: • Partners will notice slight delays regarding the API response times for the following endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents Customer Impact: • Customers attempting to provide device consents during onboarding may experience longer than expected application loading times when performing the associated actions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

We would like to provide an update that the Unplanned Outage for Identity Service has been resolved. Services have been monitored and all operations are running within normal service levels. Partner Impact: • Partners will experience 5XX errors for Identity services. Customer Impact: • Customers would see errors while using services which is related to Identity services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: GET /v1/persons/{person_id}/identifications GET /v1/persons/{person_id}/identifications/{id} GET /v1/persons/{person_id}/identification_sessions/{identification_session_id} API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

We would like inform that Services are back to normal for the reported unplanned outage for Identification service which occurred for short duration of time where Identity API endpoint returned 5xx errors. Partner Impact: • Partners will experience 5XX errors for Identity services. Customer Impact: • Customers would see errors while using services which is related to Identity services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: GET /v1/persons/{person_id}/identifications GET /v1/persons/{person_id}/identifications/{id} GET /v1/persons/{person_id}/identification_sessions/{identification_session_id} API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

We would like to inform you that we are experienced unplanned outage for Identification Service for short duration where Identity API endpoint returned 5xx errors. We are working on it and we will update you as soon as possible. Partner Impact: • Partners will experience 5XX errors for Identity services. Customer Impact: • Customers would see errors while using services which is related to Identity services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: GET /v1/persons/{person_id}/identifications GET /v1/persons/{person_id}/identifications/{id} GET /v1/persons/{person_id}/identification_sessions/{identification_session_id} API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

A fix was applied for the unplanned Partial Outage affecting Digital Banking API services. Services have been monitored and all operations are running within normal service levels. Partner Impact Resolution: • Intermittent 5xx error messages are no longer being returned across multiple DiBa endpoints, such as creating new SEPA Credit Transfers or getting account information. Customer Impact Resolution: • Customers trying to initiate a new Digital Banking operations are no longer presented with a generic error message in the mobile or web applications. Impacted endpoints: • GET /v1/accounts/{id} • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/#tag/Accounts/paths/~1v1~1accounts~1{id}/get • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Credit-Transfers This incident is resolved. No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Partial Outage for Digital Banking API services has been identified. We are working to restore the impacted services as soon as possible. Partner Impact: • Intermittent 5xx error messages are being returned across multiple DiBa endpoints, such as creating new SEPA Credit Transfers or getting account information. Customer Impact: • Customers trying to initiate a new Digital Banking operations may be presented with a generic error message in the mobile or web applications. Impacted endpoints: • GET /v1/accounts/{id} • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/#tag/Accounts/paths/~1v1~1accounts~1{id}/get • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Credit-Transfers We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Partial Outage which was identified to be impacting Outgoing SEPA Instant transfers, as of 14th of March 2024 18:00 CET was found to be related to the high number of rejections on TIPS end responsible for settling transactions. We have mitigated the issue but the exact cause of the issue is yet to be ascertained. This incident is resolved. No further updates will be provided. Partner Impact Resolution : • For Outgoing SEPA Instant transfers -> Partners will no longer receive an increase in ‘INSTANT_SEPA_CREDIT_TRANSFER_FAILED’ webhook message event type • For Incoming SEPA Instant transfers -> Partners should now observe a decrease in end customer support tickets related to the inability of customers from other banks to send funds via SEPA instant Customer Impact Resolution : • Customers navigating in the partner applications are able to perform outgoing SEPA Instant transfer without being presented with an error message within ~10 seconds after initiating the transfer Disclaimer: Actual customer impact may vary, depending on each Partner’s implementation of Solarisbank API services. Previously Impacted Endpoints : • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation : To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Partial Outage has been identified to be impact Outgoing SEPA Instant transfers, as of 14th of March 2024 18:00 CET. Some transfers are processed successfully however an intermittent pattern of errors was detected. We are working together with our Instant Payment provider in order to restore the impacted services as soon as possible. Partner Impact: • For Outgoing SEPA Instant transfers -> Partners will receive an increase in 'INSTANT_SEPA_CREDIT_TRANSFER_FAILED' webhook message event type • In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative Customer Impact: • Customers navigating in the partner applications to perform an outgoing SEPA Instant transfer may be presented with an error message within ~10 seconds after initiating the transfer. There would be no evident error messages for expected incoming SEPA instant transfers arriving from customers of other banks Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The unplanned Performance Degradation for Device Monitoring API services has been resolved after a fix was applied. Services have been monitored and all operations are running within normal service levels. Partner Impact Resolution: • Partners will no longer notice delays regarding the API response times for the following endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents Customer Impact: • Customers attempting to provide device consents during onboarding no longer experience longer than expected application loading times when performing the associated actions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring This incident is resolved. No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

A fix has been implemented for The unplanned Performance Degradation for Device Monitoring API services. Services are currently been monitored to make sure all operations are running within normal service levels. Partner Impact Resolution: • Partners will no longer notice delays regarding the API response times for the following endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents Customer Impact: • Customers attempting to provide device consents during onboarding no longer experience longer than expected application loading times when performing the associated actions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring This incident is resolved. No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Performance Degradation for Device Monitoring API services has been identified. We are working to restore the impacted services as soon as possible. Partner Impact: • Partners will notice delays regarding the API response times for the following endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents Customer Impact: • Customers attempting to provide device consents during onboarding may experience longer than expected application loading times when performing the associated actions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The unplanned Performance Degradation for Device Monitoring API services has been resolved after a fix was applied. Services have been monitored and all operations are running within normal service levels. Partner Impact Resolution: • Partners will no longer notice delays regarding the API response times for the following endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents Customer Impact: • Customers attempting to provide device consents during onboarding no longer experience longer than expected application loading times when performing the associated actions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring This incident is resolved. No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The unplanned Performance Degradation for Device Monitoring API services has been resolved after a fix was applied. Services have been monitored and all operations are running within normal service levels. Partner Impact Resolution: • Partners will no longer notice delays regarding the API response times for the following endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents Customer Impact: • Customers attempting to provide device consents during onboarding no longer experience longer than expected application loading times when performing the associated actions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring This incident is resolved. No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Performance Degradation for Device Monitoring API services has been identified. We are working to restore the impacted services as soon as possible. Partner Impact: • Partners will notice delays regarding the API response times for the following endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents Customer Impact: • Customers attempting to provide device consents during onboarding may experience longer than expected application loading times when performing the associated actions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The fix applied for the unplanned degraded performance for a subset of API endpoints between ~14:30 - 18:03 CET on 1st of March 2024 has been monitored and all operations are running within normal service levels. Partner Impact: • Identified API endpoints related to Card Controls and obtaining account reservations information returned intermittent 504/502 HTTP error messages during the incident duration. Customer Impact: • Customers performing operations related to Cards Controls and Reservation account information retrieval API services were presented intermittently with error messages during the incident window. Impacted endpoints: • GET /v1/accounts/{account_id}/reservations • GET /v1/card_controls/spending_limits/{id} (Please note that the list of services and API endpoints is not exhaustive) API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#operation/indexCardControlSpendingLimit • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/#tag/Reservations/paths/~1v1~1accounts~1{account_id}~1reservations/get We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned degraded performance incident for a subset of API endpoints has been identified between ~14:30 - 18:03 CET on 1st of March 2024. A fix has been applied and services are being monitored in order to ensure all operations are running within normal service levels. Partner Impact: • Identified API endpoints related to Card Controls and obtaining account reservations information returned intermittent 504/502 HTTP error messages during the incident duration. Customer Impact: • Customers performing operations related to Cards Controls and Reservation account information retrieval API services were presented intermittently with error messages during the incident window. Impacted endpoints: • GET /v1/accounts/{account_id}/reservations • GET /v1/card_controls/spending_limits/{id} (Please note that the list of services and API endpoints is not exhaustive) API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#operation/indexCardControlSpendingLimit • https://docs.solarisgroup.com/api-reference/digital-banking/account-management/#tag/Reservations/paths/~1v1~1accounts~1{account_id}~1reservations/get We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The unplanned Performance Degradation for Device Monitoring API services has been resolved after a fix was applied. Services have been monitored and all operations are running within normal service levels. Partner Impact Resolution: • Partners will no longer notice delays regarding the API response times for the following endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents Customer Impact: • Customers attempting to provide device consents during onboarding no longer experience longer than expected application loading times when performing the associated actions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring This incident is resolved. No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Performance Degradation for Device Monitoring API services has been identified. We are working to restore the impacted services as soon as possible. Partner Impact: • Partners will notice delays regarding the API response times for the following endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents Customer Impact: • Customers attempting to provide device consents during onboarding may experience longer than expected application loading times when performing the associated actions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Intermittent service unavailability issues with SCHFUA which impacted customers onboarding using BankIdent has been resolved. We monitored the services for a while and they are now working as expected. API Reference Documentation: • https://docs.solarisgroup.com/guides/kyc/#bankident Partners will be able to perform customer onboarding without any delays/issues. The incident has been resolved, no further updates will be provided In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

We are currently experiencing service unavailability with SCHFUA which impacts the customers onboarding using BankIdent: Solaris is working with the provider to restore service as soon as possible. API Reference Documentation: • https://docs.solarisgroup.com/guides/kyc/#bankident During the incident, partners who have the above mentioned products cannot perform customer onboarding. We are actively monitor our services. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

A fix was applied for the unplanned Partial Outage for device monitoring service. All operations are running within normal service levels Partner Impact: • Partners will NO longer experience 5XX errors for different device monitoring service. Customer Impact: • Customers would be able to use services associated with device monitoring Impacted services. Impacted Endpoints: • POST /v1/persons/{person_id}/device_consents • PATCH /v1/persons/{person_id}/device_consents/{device_consent_id} • POST /v1/persons/{person_id}/device_activities Doc reference link : - https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Device-Monitoring We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

We would like to inform you that we are experiencing failure for device monitoring API endpoints and are returning 5XX errors. We are working on it and we will update you as soon as possible. Partner Impact: • Partners will experience 5xx errors for different device monitoring service. Customer Impact: • Customers would see errors while using services which is related device monitoring services and this may interrupt customers on-boarding depending upon partner implementation. Impacted services: • Creation of device consent • Update of device consent • Providing device activity on app login Impacted Endpoints: • POST /v1/persons/{person_id}/device_consents • PATCH /v1/persons/{person_id}/device_consents/{device_consent_id} • POST /v1/persons/{person_id}/device_activities Doc reference link : - https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Device-Monitoring We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

This incident has been resolved.

We are continuing to monitor for any further issues.

We are continuing to monitor for any further issues.

The applied fix has been monitored and all operations are running within normal service levels. We would like to inform you that we are experiencing failure for device monitoring API endpoints are returing 5xx errors. We are working on it and we will update you as soon as possible. Partner Impact: • Partners will experience 5xx errors for different device monitoring service. Customer Impact: • Customers would see errors while using services which is related device monitoring services and this may interrupt customers on-boarding. Impacted services: • Creation of device consent • Update of device consent • Providing device activity on app login Impacted Endpoints: • POST /v1/persons/{person_id}/device_consents • PATCH /v1/persons/{person_id}/device_consents/{device_consent_id} • POST /v1/persons/{person_id}/device_activities Doc reference link : - https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Device-Monitoring We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

We are continuing to investigate this issue.

We would like to inform you that we are experiencing failure for device monitoring API endpoints are returing 5xx errors. We are working on it and we will update you as soon as possible. Partner Impact: • Partners will experience 5xx errors for different device monitoring service. Customer Impact: • Customers would see errors while using services which is related device monitoring services and this may interrupt customers on-boarding. Impacted services: • Creation of device consent • Update of device consent • Providing device activity on app login Impacted Endpoints: • POST /v1/persons/{person_id}/device_consents • PATCH /v1/persons/{person_id}/device_consents/{device_consent_id} • POST /v1/persons/{person_id}/device_activities Doc reference link : - https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Device-Monitoring We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

The fix applied for the unplanned Partial Outage for Digital Banking API services has been monitored and all operations are running within normal service levels. Partner Impact Resolution: (not limited to) • Intermittent 5xx error messages are no longer returned on multiple API endpoints related to initiating Fee Collections and Intra Customer Transfers Customer Impact Resolution: • Customers attempting to initiate new transfers or perform Digital Banking operations are no longer presented with intermittent error messages in the mobile or web applications. Impacted endpoints: (not limited to) • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/intra_customer_transfer • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/fee_collection API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/guides/#digital-banking This incident is resolved. No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Partial Outage for Digital Banking API services has been identified. Partner Impact: • Intermittent 5xx error messages are returned on multiple API endpoints related to initiating Fee Collections and Intra Customer Transfers (not limited to). Other services associated such as onboarding of new Persons may be delayed. Customer Impact: • Customers attempting to initiate new transfers or perform Digital Banking operations are presented with intermittent error messages in the mobile or web applications. Impacted endpoints: (not limited to) • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/intra_customer_transfer • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/fee_collection API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/guides/#digital-banking We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

A fix was applied for the unplanned Partial Outage for Dunning and collection services has been identified. Due to this outage, a limited number of customers have received emails asking them to settle debts that have already been paid. Partner Impact: • Partners may receive complaints from customers who have already settled their debts. Customer Impact: • Customers have received emails from Solaris asking them to settle debts for their accounts. In case your receive any queries, instruct customers to ignore the emails from Solaris. We will reach out to all customers who have made a second payment. If you are contacted, please open a ticket with our CS Team. We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

A fix was applied for the unplanned Partial Outage for Dunning and collection services has been identified. Due to this outage, a limited number of customers have received emails asking them to settle debts that have already been paid. Partner Impact: • Partners may receive complaints from customers who have already settled their debts. Customer Impact: • Customers have received emails from Solaris asking them to settle debts for their accounts. In case your receive any queries, instruct customers to ignore the emails from Solaris. We will reach out to all customers who have made a second payment. If you are contacted, please open a ticket with our CS Team. We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Partial Outage for Dunning and collection services has been identified. Due to this outage, a limited number of customers have received emails asking them to settle debts that have already been paid. Partner Impact: • Partners may receive complaints from customers who have already settled their debts. Customer Impact: • Customers have received emails from Solaris asking them to settle debts for their accounts. In case your receive any queries, instruct customers to ignore the emails from Solaris. We will reach out to all customers who have made a second payment. If you are contacted, please open a ticket with our CS Team. We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The fix applied for the unplanned Partial Outage for Digital Banking API services has been monitored and all operations are running within normal service levels. Partner Impact Resolution: • Intermittent 5xx error messages are no longer returned on multiple API endpoints related to initiating Fee Collections and Intra Customer Transfers (not limited to). Customer Impact Resolution: • Customers attempting to initiate new transfers or perform Digital Banking operations are no longer presented with intermittent error messages in the mobile or web applications. Impacted endpoints: • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/intra_customer_transfer • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/fee_collection (not limited to) API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/guides/#digital-banking This incident is resolved. No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

A fix was applied for the unplanned Partial Outage for Digital Banking API services. Services are currently being monitored and any required cleanup actions are being investigated. Partner Impact: • Intermittent 5xx error messages were returned on multiple API endpoints related to initiating Fee Collections and Intra Customer Transfers (not limited to). Other services associated such as onboarding of new Persons may have been delayed. Customer Impact: • Customers attempting to initiate new transfers or perform Digital Banking operations were presented with intermittent error messages in the mobile or web applications. Impacted endpoints: • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/intra_customer_transfer • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/fee_collection (not limited to) API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/guides/#digital-banking We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Partial Outage for Digital Banking API services has been identified. Partner Impact: • Intermittent 5xx error messages are returned on multiple API endpoints related to initiating Fee Collections and Intra Customer Transfers (not limited to). Other services associated such as onboarding of new Persons may be delayed. Customer Impact: • Customers attempting to initiate new transfers or perform Digital Banking operations are presented with intermittent error messages in the mobile or web applications. Impacted endpoints: • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/intra_customer_transfer • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/fee_collection (not limited to) API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/guides/#digital-banking We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

A fix was applied for the Unplanned Outage for Document upload functionality not working in WebUI and has been monitored and all operations are running within normal service levels. Partner Impact: Partners will experience errors while manually uploading documents via WebUI Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

A fix was applied for the Unplanned Outage for Document upload functionality not working in WebUI. A fix was applied to restore the impacted services and operations are being monitored in order to ensure everything is being processed under normal circumstances. Partner Impact: Partners will experience errors while manually uploading documents via WebUI Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

We would like to inform you about an Unplanned Outage for Document upload functionality not working in WebUI. We have identified the issue and are working to restore the impacted service as soon as possible. Partner Impact: Partners will experience errors while manually uploading documents via WebUI Customer Impact :Customer Impact under assessment Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Partial Outage for Card Transaction Settlement Services has been resolved. The provider has successfully processed the reversals and affected customers are refunded. Partner and Customer Impact: - Some transactions which were settled on 24th of Dec. 2023 have been duplicated due to a settlement error downstream of card scheme and processing providers - The duplicated transactions has been successfully reversed and the amounts were refunded to the customer's account API Reference Documentation: To understand more about the impacted services please read the following public documentation: - https://docs.solarisgroup.com/guides/cards/transactions/#card-transaction-processing-and-settlement We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

An unplanned Partial Outage for Card Transaction Settlement Services has been identified. The issue has been acknowledges by our service providers and they are currently working on the reversals. We are working together to ensure the error is resolved and affected customers are refunded. Partner and Customer Impact: - Some transactions which were settled on 24th of Dec. 2023 have been duplicated due to a settlement error downstream of card scheme and processing providers - Issuers may have been debited for the duplicated transactions. Some cardholders may therefore notice duplicated transactions on their statement - Transaction settlements for dates before and after 24th of December have not been identified to be affected by this issue. New transactions are settled under normal circumstances API Reference Documentation: To understand more about the impacted services please read the following public documentation: - https://docs.solarisgroup.com/guides/cards/transactions/#card-transaction-processing-and-settlement We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform

An unplanned Partial Outage for Card Transaction Settlement Services has been identified. We are working together with our card processing and scheme providers in order to ensure the error is resolved and affected customers are refunded. Partner and Customer Impact: · Some transactions which were settled on 24th of Dec. 2023 have been duplicated due to a settlement error downstream of card scheme and processing providers. · Transaction settlements for dates before and after 24th of December have not been identified to be affected by this issue. New transactions are settled under normal circumstances. API Reference Documentation: To understand more about the impacted services please read the following public documentation: · https://docs.solarisgroup.com/guides/cards/transactions/#card-transaction-processing-and-settlement We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The Partial Outage for Card Management Services has been resolved after coordinating with our Card Processing Vendor to resolve the issues. Services are operating under normal. Services have been monitored and all operations are running within normal service levels. Partner Impact Resolution: • API Endpoints related to getting CVC details, activating, blocking or unblocking cards are no longer returning increased 5xx errors Customer Impact Resolution: • Customers attempting to obtain card CVC details, activate, block or unblock cards are no longer presented with a generic error message intermittently, in the mobile or web applications Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests. • POST /v1/cards/{card_id}/block • POST /v1/cards/{card_id}/activate • POST /v1/cards/{card_id}/unblock (Please note that other downstream API dependencies may also have been affected) API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post This incident is resolved. No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Partial Outage for Card Management Services has been identified. We are working to restore the impacted services as soon as possible with our Card Processing Vendor. Partner Impact: • API Endpoints related to getting CVC details, activating, blocking or unblocking cards are returning increased 5xx errors Customer Impact: • Customers attempting to obtain card CVC details, activate, block or unblock cards may be presented with a generic error message intermittently, in the mobile or web applications Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests. • POST /v1/cards/{card_id}/block • POST /v1/cards/{card_id}/activate • POST /v1/cards/{card_id}/unblock (Please note that other downstream API dependencies on this endpoint may be also affected) API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

A Partial Outage for POST Virtual Card Requests - GET CVC API Services has been identified. We are working to restore the impacted services as soon as possible with our Card Processing Vendor. Partner Impact: • POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors Customer Impact: • Customers attempting to obtain card CVC details may be presented with a generic error message intermittently, in the mobile or web applications Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests. (Please note that other downstream API dependencies on this endpoint may be also affected) API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The fix applied for the unplanned Partial Outage for Digital Banking API services identified to be impacting Partners between 10:16 - 10:35 CET 20th of December 2023 has been monitored and all operations are running within normal service levels. Partner Impact Resolution: • Intermittent 5xx error messages are no longer returned on multiple API endpoints related to initiating Fee Collection, Intra Customer Transfer and E-Money transactions (not limited to). Other services associated such as onboarding of new Persons are no longer delayed. Customer Impact Resolution: • Customers attempting to initiate new transfers or perform Digital Banking operations are no longer presented with intermittent error messages in the mobile or web applications. Impacted endpoints: • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/intra_customer_transfer • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/fee_collection (not limited to) API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/guides/#digital-banking This incident is resolved. No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Partial Outage for Digital Banking API services has been identified to be impacting Partners between 10:16 - 10:35 CET 20th of December 2023 . A fix was applied to restore the impacted services and operations are being monitored in order to ensure everything is being processed under normal circumstances. Partner Impact: • Intermittent 5xx error messages were returned on multiple API endpoints related to initiating Fee Collection, Intra Customer Transfer and E-Money transactions (not limited to). Other services associated such as onboarding of new Persons may have been delayed. Customer Impact: • Customers attempting to initiate new transfers or perform Digital Banking operations were presented with intermittent error messages in the mobile or web applications. Impacted endpoints: • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/intra_customer_transfer • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/fee_collection (not limited to) API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/guides/#digital-banking We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Partial Outage for Digital Banking API services has been identified to be impacting Partners between 10:16 - 10:35 CET 20th of December 2023 . A fix was applied to restore the impacted services and operations are being monitored in order to ensure everything is being processed under normal circumstances. Partner Impact: • Intermittent 5xx error messages were returned on multiple API endpoints related to initiating Fee Collection, Intra Customer Transfer and E-Money transactions (not limited to). Other services associated such as onboarding of new Persons may have been delayed. Customer Impact: • Customers attempting to initiate new transfers or perform Digital Banking operations were presented with intermittent error messages in the mobile or web applications. Impacted endpoints: • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/intra_customer_transfer • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/fee_collection (not limited to) API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/guides/#digital-banking We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The fix that was applied for the unplanned Partial Outage impacting SEPA Instant Incoming Transfers has been monitored and all operations are running within normal service levels. Partner Impact: Incoming SEPA Instant transfers were intermittently failing to be processed. Customer Impact: Customers of other banks attempting to send SEPA Instant transfers to Solaris SE BICs could have been presented with an error message reflecting that the transfer cannot be executed (Disclaimer: this behavior is dependent on each bank's implementation of error handling for such situations) API Reference Documentation: To understand more about the impacted services please read the following public documentation:https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-instant-credit-transfer/ This incident is resolved. No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

A fix was applied for the unplanned Partial Outage impacting SEPA Instant Incoming Transfers. Transactions are being monitored in order to ensure all operations are running within normal service levels. Partner Impact: Incoming SEPA Instant transfers were intermittently failing to be processed. Customer Impact: Customers of other banks attempting to send SEPA Instant transfers to Solaris SE BICs could have been presented with an error message reflecting that the transfer cannot be executed (Disclaimer: this behavior is dependent on each bank's implementation of error handling for such situations) API Reference Documentation: To understand more about the impacted services please read the following public documentation:https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-instant-credit-transfer/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Partial Outage for SEPA Instant Incoming Transfers has been identified. We are working to restore the impacted services together with our SEPA Instant provider as soon as possible. Partner Impact: Incoming SEPA Instant transfers are intermittently failing to be processed. Customer Impact: Customers of other banks attempting to send SEPA Instant transfers to Solaris SE BICs may be presented with an error message that the transfer cannot be executed (Disclaimer: this behavior is dependent on each bank's implementation of error handling for such situations) API Reference Documentation: To understand more about the impacted services please read the following public documentation:https://docs.solarisgroup.com/guides/digital-banking/sepa-transfers/sepa-instant-credit-transfer/ We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The issue for an unplanned Partial Outage to be impacting reversals of authorisations has been fixed. Service has been monitored and all operations are running within normal service levels. This incident is resolved. No further updates will be provided. Partner Impact: Partners would not notice 5xx API errors in logs but to expect delays on reversing reservations Customer Impact: A subset of customers will not be able to have their reservations released due to issues on reverting authorisations We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The issue for an unplanned Partial Outage to be impacting reversals of authorisations has been identified and we are working along with our processor on the fix. Partner Impact: • Partners would not notice 5xx API errors in logs but to expect delays on reversing reservations Customer Impact: A subset of customers will not be able to have their reservations released due to issues on reverting authorisations We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Partial Outage has been identified to be impacting reversals of authorisations. Partner Impact: • Partners would not notice 5xx API errors in logs but to expect delays on reversing reservations Customer Impact: A subset of customers will not be able to have their reservations released due to issues on reverting authorisations We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

This issue should be fixed; Please advise users who encountered this issue to add cards again to Apple Pay . Partner Impact: • Cardholder is unable to add cards to Apple via partner app (push provisioning) or manually via the wallet app. Customer Impact: • Customers are prompted with a new additional step/verification method to contact bank in order to finish the process. This additional step was not planned and is an unwanted side effect of the incident. Associated endpoints: • POST /v1/cards/{card_id}/sca_push_provision/apple_encrypted API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#operation/appleSCAPushProvisionUsingPOST We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned outage was identified to have impacted the Push Provisioning service. The issue has been identified and the teams are working on it to implement a fix. Partner Impact: • Cardholder is unable to add cards to Apple via partner app (push provisioning) or manually via the wallet app. Customer Impact: • Customers are prompted with a new additional step/verification method to contact bank in order to finish the process. This additional step was not planned and is an unwanted side effect of the incident. Associated endpoints: • POST /v1/cards/{card_id}/sca_push_provision/apple_encrypted API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#operation/appleSCAPushProvisionUsingPOST We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned outage was identified to have impacted the Push Provisioning service. The issue has been identified and the teams have implemented the fix. The fix is currently being monitored. Partner Impact: • Cardholder is unable to add cards to Apple via partner app (push provisioning) or manually via the wallet app. Customer Impact: • Customers are prompted with a new additional step/verification method to contact bank in order to finish the process. This additional step was not planned and is an unwanted side effect of the incident. Associated endpoints: • POST /v1/cards/{card_id}/sca_push_provision/apple_encrypted API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#operation/appleSCAPushProvisionUsingPOST We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The fix applied for the unplanned outage impacting Card Token Lifecycle Service between 10:00-13:30 CET on October 30th 2023 was monitored and services are working under circumstances. In case of reports of issues from customers regarding stale Card Token Lifecycle statuses during the incident timeframe, please engage the Solaris SE Incident Management team for assistance via incidents@solarisbank.de. API Reference Documentation: To understand more about the impacted services please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/card_token_lifecycle/post • https://docs.solarisgroup.com/api-reference/digital-banking/cards-tokenization/ In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned outage was identified to have impacted Card Token Lifecycle Service between 10:00-13:30 CET on October 30th 2023. Partner Impact: • Partners may notice stale/outdated token statuses due to CARD_TOKEN_LIFECYCLE webhooks not processed correctly during the incident duration. Customer Impact: • Customer may notice latest performed activities related to Card token status changes during the incident duration not properly reflected in used applications. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. API Reference Documentation: To understand more about the impacted services please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/card_token_lifecycle/post • https://docs.solarisgroup.com/api-reference/digital-banking/cards-tokenization/ In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The reported issue has been resolved since 11:47. • Consumer Loans, Consumer Credit Lines, Freelancer Overdrafts. • DiBa: Decoupled Card for Consumers onboarding • BankIdent • Person credit record API Reference Documentation: • https://docs.solarisgroup.com/api-reference/lending/credit-record/#tag/Person-credit-record • https://docs.solarisgroup.com/guides/kyc/#bankident • https://docs.solarisgroup.com/guides/cards/decoupled-cards/#decoupled-cards-for-consumers • https://docs.solarisgroup.com/api-reference/lending/loans/ During the incident, partners who have the above mentioned products cannot perform customer onboarding. We are actively monitor our services. We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform. Best regards Solaris Incident Management

We are currently experiencing service unavailability of SCHFUA started at 9:52 which impacts the following products and services: Solaris is working with the provider to restore service as soon as possible. • Consumer Loans, Consumer Credit Lines, Freelancer Overdrafts. • DiBa: Decoupled Card for Consumers onboarding • BankIdent • Person credit record API Reference Documentation: • https://docs.solarisgroup.com/api-reference/lending/credit-record/#tag/Person-credit-record • https://docs.solarisgroup.com/guides/kyc/#bankident • https://docs.solarisgroup.com/guides/cards/decoupled-cards/#decoupled-cards-for-consumers • https://docs.solarisgroup.com/api-reference/lending/loans/ During the incident, partners who have the above mentioned products cannot perform customer onboarding. We are actively monitor our services. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The partial outage for Multiple Cards services for getting Card CVC API Services, Card Creation, Card Status change, Updating PIN, Card Authorizations has been resolved. Services have been monitored and all operations are running within normal parameters. Partner Impact Resolution: 5XX Error count has reduced to normal levels for the endpoints affected by the incident: • POST /v1/cards/{id}/virtual_card_requests no longer returning increased 5xx errors • POST /v1/cards/{card_account_id}/pin_update_requests no longer returning increased 5xx errors • POST /v1/persons/{person_id}/accounts/{account_id}/cards no longer returning increased 5xx errors (not an exhaustive list) Customer Impact: • Customers attempting to order a new card or perform card lifecycle operations such as obtaining card CVC details are now able to to so without being presented with a generic error message. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests • POST /v1/cards/{card_account_id}/pin_update_requests • POST /v1/persons/{person_id}/accounts/{account_id}/cards (not an exhaustive list) API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#operation/solaris_cards_pin_service_save_pin We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

A partial outage for Multiple Cards services have been identified, such as for getting Card CVC API Services, Card Creation, Card Status change, Updating PIN, Card Authorizations (not an exhaustive list). Our Card Processing Vendor confirmed services are expected to resume ~06:30 CET due to a maintenance. Partner Impact: • POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors • POST /v1/cards/{card_account_id}/pin_update_requests returning increased 5xx errors • POST /v1/persons/{person_id}/accounts/{account_id}/cards returning increased 5xx errors (not an exhaustive list) Customer Impact: • Customers attempting to order a new card or perform card lifecycle operations such as obtaining card CVC details may be presented with a generic error message intermittently, in the mobile or web applications. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests • POST /v1/cards/{card_account_id}/pin_update_requests • POST /v1/persons/{person_id}/accounts/{account_id}/cards (not an exhaustive list) API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#operation/solaris_cards_pin_service_save_pin We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

A Full Outage for POST Virtual Card Requests - GET CVC API Services has been identified. We are working to restore the impacted services as soon as possible with our Card Processing Vendor. Partner Impact: • POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors Customer Impact: • Customers attempting to obtain card CVC details may be presented with a generic error message intermittently, in the mobile or web applications Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: • POST /v1/cards/{id}/virtual_card_requests. (Please note that other downstream API dependencies on this endpoint may be also affected) API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Hi Team, An unplanned Partial Outage for Person Identification Bankident services has been fixed. The intermittent disruptions with our vendor which resulted in delays in performing Bankident identifications has been monitored and all operations are running within normal service levels. This incident is resolved. No further updates will be provided. Partner Impact: Bankident identification attempts could not proceed due to errors while calling the below API Endpoint POST /v1/persons/{person_id}/identification_eligibility_checks Customer Impact: Customers initiating Bankident identifications may experience delays or interruptions in having the process completed API Reference Documentation: To understand more about the impacted services please read the following public documentation: https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1{person_id}~1identification_eligibility_checks/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform. Best regards Solaris Incident Management

Hi Team, An unplanned Partial Outage for Person Identification Bankident services has been identified. There are intermittent disruptions with our vendor which results in delays in performing Bankident identifications. We are working together with our vendor to restore the impacted services as soon as possible. Partner Impact: Bankident identification attempts could not proceed due to errors while calling the below API Endpoint POST /v1/persons/{person_id}/identification_eligibility_checks Customer Impact: Customers initiating Bankident identifications may experience delays or interruptions in having the process completed API Reference Documentation: To understand more about the impacted services please read the following public documentation: https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1{person_id}~1identification_eligibility_checks/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform. Best regards Solaris Incident Management

Hi Team, An unplanned Partial Outage for Person Identification Bankident services has been identified. There are intermittent disruptions with our vendor which results in delays in performing Bankident identifications. We are working together with our vendor to restore the impacted services as soon as possible. Partner Impact: Bankident identification attempts could not proceed due to errors while calling the below API Endpoint POST /v1/persons/{person_id}/identification_eligibility_checks Customer Impact: Customers initiating Bankident identifications may experience delays or interruptions in having the process completed API Reference Documentation: To understand more about the impacted services please read the following public documentation: https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1{person_id}~1identification_eligibility_checks/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform. Best regards Solaris Incident Management

The fix applied by our Instant Payment provider for the unplanned Partial Outage identified to be impacting Incoming and Outgoing SEPA Instant transfers has been monitored and all operations are running within normal service levels. This incident is resolved. No further updates will be provided. Partner Impact Resolution: • For Outgoing SEPA Instant transfers -> Partners will no longer receive an increase in 'INSTANT_SEPA_CREDIT_TRANSFER_FAILED' webhook message event type • For Incoming SEPA Instant transfers -> Partners should now observe a decrease in end customer support tickets related to the inability of customers from other banks to send funds via SEPA instant Customer Impact Resolution: • Customers navigating in the partner applications are able to perform outgoing SEPA Instant transfer without being presented with an error message within ~10 seconds after initiating the transfer Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Previously Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

A fix has been applied by our Instant Payment provider for the unplanned Partial Outage identified to be impacting Incoming and Outgoing SEPA Instant transfers (as of 21st of October 2023 06:48 CET). Services are being monitored in order to ensure all operations are running within normal service levels. Partner Impact Resolution: • For Outgoing SEPA Instant transfers -> Partners will no longer receive an increase in 'INSTANT_SEPA_CREDIT_TRANSFER_FAILED' webhook message event type • For Incoming SEPA Instant transfers -> Partners should now observe a decrease in end customer support tickets related to the inability of customers from other banks to send funds via SEPA instant Customer Impact Resolution: • Customers navigating in the partner applications are able to perform outgoing SEPA Instant transfer without being presented with an error message within ~10 seconds after initiating the transfer Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Previously Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Partial Outage has been identified to be impact Incoming and Outgoing SEPA Instant transfers, as of 21st of October 2023 06:48 CET. Some transfers are processed successfully however an intermittent pattern of errors was detected. We are working together with our Instant Payment provider in order to restore the impacted services as soon as possible Partner Impact: • For Outgoing SEPA Instant transfers -> Partners will receive an increase in 'INSTANT_SEPA_CREDIT_TRANSFER_FAILED' webhook message event type • For Incoming SEPA Instant transfers -> Partners may receive an increase in end customer support tickets related to the inability of customers from other banks to send funds via SEPA instant • In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative Customer Impact: • Customers navigating in the partner applications to perform an outgoing SEPA Instant transfer may be presented with an error message within ~10 seconds after initiating the transfer. There would be no evident error messages for expected incoming SEPA instant transfers arriving from customers of other banks Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Partial Outage has been identified to be impact Incoming and Outgoing SEPA Instant transfers, as of 21st of October 2023 06:48 CET. Some transfers are processed successfully however an intermittent pattern of errors was detected. We are working together with our Instant Payment provider in order to restore the impacted services as soon as possible Partner Impact: • For Outgoing SEPA Instant transfers -> Partners will receive an increase in 'INSTANT_SEPA_CREDIT_TRANSFER_FAILED' webhook message event type • For Incoming SEPA Instant transfers -> Partners may receive an increase in end customer support tickets related to the inability of customers from other banks to send funds via SEPA instant • In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative Customer Impact: • Customers navigating in the partner applications to perform an outgoing SEPA Instant transfer may be presented with an error message within ~10 seconds after initiating the transfer. There would be no evident error messages for expected incoming SEPA instant transfers arriving from customers of other banks Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The fix that was applied has been monitored and all operations are running within normal service levels. This incident is resolved. No further updates will be provided. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An incident has been identified to be impacting multiple Accounts and Transactions API endpoints today, 6th of October 2023 starting with 09:37 CET for approximately 20 minutes. A fix was applied in order to stabilize the service. Services are being monitored in order to ensure all operations are running within normal service levels. Partner Impact: • Partners noticed increased API error rates for multiple Accounts and Transactions endpoints related to Seizures, SEPA Credit Transfers, Account Information. Customer Impact: • Customers would not be able to perform actions such as retrieving account information or creating new SEPA Credit Transfers intermittently. Impacted endpoints: • GET /v1/persons/{person_id}/seizures • POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer • GET /v1/persons/{person_id}/accounts (not an exhaustive list) API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/guides/#digital-banking We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The incident affecting Card Transactions and Card Control Services was resolved. A fix was applied to resolve the performance issues and all services were confirmed to be working under normal circumstances. Partner Impact Resolution: • Partners no longer receive increased 5XX HTTP error rates for the Card Control API Endpoints and increased reports in number of card transaction Declines. Customer Impact Resolution: • Customers no longer receive unexpected card transaction declines with unknown reason. • Management of Card Control operations such as creating or deleting card spending limits is now possible. Previously Affected endpoints: • GET /v1/card_controls/lists • GET /v1/card_controls/lists/spending_limits/{id} • POST /v1/card_controls/spending_limits • POST /v1/card_controls/lists • GET /v1/card_controls/spending_limits • DELETE /v1/card_controls/lists/spending_limits/{id} • DELETE /v1/card_controls/lists{id} (Downstream dependent API services may have been also affected) API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Card-spending-controls In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

A minor disruption was detected that affected both Card Transactions and Card Control Services. This resulted in customers encountering unforeseen card declines during the outage period. The problem has been addressed, and we are currently monitoring the situation to ensure stable service for all impacted areas. Impact on Partners: • Partners may have noticed a rise in 5XX HTTP error rates for the Card Control API Endpoints listed below and an increased number of reported card transaction declines. Impact on Customers: • Customers experienced unexpected declines in card transactions, even when they had sufficient funds. • The ability for customers to manage Card Control operations, such as creating or deleting card spending limits, was unavailable during the outage period. Affected endpoints: (Downstream dependent API services may have been also affected) • GET /v1/card_controls/lists • GET /v1/card_controls/lists/spending_limits/{id} • POST /v1/card_controls/spending_limits • POST /v1/card_controls/lists • GET /v1/card_controls/spending_limits • DELETE /v1/card_controls/lists/spending_limits/{id} • DELETE /v1/card_controls/lists{id} API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Card-spending-controls We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.