Is SnapLogic Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We have observed on the Snaplogic EMEA control plane that when logging in, users will receive the error "Error occurred while initializing Pipeline schema" Try again later Internal Server Error. Snaplogic is working on resolving the issue as soon as possible with the highest priority . Please contact our Support team at support@snaplogic.com with any concerns.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We have observed on the Snaplogic EMEA control plane that when logging in, users will receive the error "Error occurred while initializing Pipeline schema" Try again later Internal Server Error. Snaplogic is working on resolving the issue as soon as possible with the highest priority . Please contact our Support team at support@snaplogic.com with any concerns.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

A control plane update will be deployed, no interruption to service should be observed by customers. SnapLogic's cloud operations and support teams will be carefully monitoring during and after the deployment. If customers observe any unexpected behavior or events, please contact support (support@snaplogic.com) in the normal way.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We’ve been informed of issues with SSO logins to the UI following the October patch release. To avoid disrupting our customers using SSO, we’ve decided to roll back the October release. If you encounter any unusual behavior in the meantime, please reach out to support.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have been alerted to slowness in the SnapLogic Platform UI. Our team is currently investigating. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our performance monitors indicate an increase in latency in API leading to performance degradation. Our team is currently investigating. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)

This incident has been resolved.

There was an issue with multiple sldb servers going down causing platform latency which caused login failures to the platform as well as API requests timed out. The servers started back up and Snaplogic is investigating the root cause. Will provide an RCA soon.

We have been alerted to failures for logins to the UI. Our team is currently investigating. In the meantime, if you experience any unusual behavior, please contact support (support@snaplogic.com)

This incident has been resolved.

There was a spike in the platform latency which was caused by an unexpected and abnormally high volume of requests. A fix has been implemented and we are monitoring the results.

We have been alerted to slowness in the SnapLogic Platform UI. Our team is currently investigating. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)

This incident has been resolved.

A db issue has been identified and a fix has been applied and are monitoring.

We are continuing to investigate this issue.

The SnapLogic platform has encountered a problem due to a database level issue. This has caused UI slowness and failures in pipeline initiations that are dependent on the control plane. The team is actively working on the issue with all hands on deck, and will provide additional updates ASAP.

We have been alerted to an elevated level of errors from the SnapLogic Platform. Our team is currently investigating this issue. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have been alerted to failures for SSO logins to the UI. Our team is currently investigating. In the meantime, if you experience any unusual behavior, please contact support (support@snaplogic.com)

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have been alerted to slowness in the SnapLogic Platform UI. Our team is currently investigating. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have been alerted to pipelines failing when trying to read from SLDB. Our team is currently investigating. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have been alerted that a subset of customers are noticing pipeline initiation issues. Our team is currently investigating. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)

This incident has been resolved.

A database change has been applied and we are monitoring the results.

We have been alerted to slowness in the SnapLogic Platform UI. Our team is currently investigating. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)

This incident has been resolved.

A fix has been deployed and we are currently monitoring

We are investigating an issue preventing the completed/failed pipeline count in the Studio interface from being displayed. There is no impact on pipeline executions. The dashboard interface is functional, only the count in the Studio is impacted.

We are investigating an issue preventing the completed/failed pipeline count in the Studio interface from being displayed. There is no impact on pipeline executions. The dashboard interface is functional, only the count in the Studio is impacted.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

SnapLogic is continuing to address the platform degradation/slowness issues which are occurring. Our team is fully engaged and committed to resolve the issue as quickly as possible.

We are continuing to investigate this issue.

We are investigating platform degradation/slowness issues which are occurring following the fix that was implemented on August 19.

A fix has been implemented and we are monitoring the results.

We are continuing to working on the fix.

We have identified an issue within our load balancer layer and are actively working to implement the fix as soon as possible

We have been alerted to slowness in the SnapLogic Platform UI. Our team is currently investigating. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have been alerted to slowness in the SnapLogic Platform UI. Our team is currently investigating. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)

This incident has been resolved.

A control plane update will be deployed, no interruption to service should be observed by customers. SnapLogic's cloud operations and support teams will be carefully monitoring during and after the deployment. If customers observe any unexpected behavior or events, please contact support (support@snaplogic.com) in the normal way.

This issue with the Chrome browser is fixed with version 101.0.4951.54. The certificate update will be done as scheduled at May 3rd 9PM PST. Please reach out to support@snaplogic.com for any questions or issues.

This issue with the Chrome browser is still being investigated by Google. As a workaround, please use the Firefox browser until Google has resolved this issue. We are aware that updating to the new certificates which expire on May 20th will resolve the issue. We had originally scheduled May 8th as the date to update the new certificates on production. This would give our customers who depend on a trust store time to update their trust stores; otherwise pipeline failures could be encountered. Due to the impact of this issue, we will be moving the new certificates installed on production to May 3rd 9PM PST. Please continue to workaround the issue by using a FireFox browser for logging into SnapLogic. No other functionality is impacted. We sincerely apologize for the inconvenience caused by the problem.

We are investigating reports of certificate errors logging into elastic.snaplogic.com. Chrome users are affected and other browsers appear unaffected at the moment. An update will be provide with more details once we identify the root cause.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We have been alerted to slowness in the SnapLogic Platform. Our team is currently investigating with our cloud service provider. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating missing dashboard pipeline history for some orgs.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have been alerted to slowness in the SnapLogic Platform. Our team is currently investigating. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)

This incident has been resolved.

A fix has been implemented and we are monitoring the results

We have been alerted to slowness in the SnapLogic Platform. Our team is currently investigating. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)

This incident has been resolved.

Status Update: As of 3:15 PM PDT we are no longer seeing any connectivity/latency issues. We are continuing to monitor for any further issues.

We are investigating some request failures caused due to connectivity issues on our cloud service provider

This incident has been resolved.

We have been alerted to issues affecting the SnapLogic platform. Our team are actively investigating the causes of the issue. The following platform services are affected: - UI/Pipeline Development - Scheduled Task Execution - Triggered Task Execution

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have been alerted to issues affecting the SnapLogic platform. Our team are actively investigating the causes of the issue.

This incident has been resolved.

A fix has been implemented and everything should be working except for lineage information in the dashboard. A root cause analysis (RCA) for this incident will be made available after our investigation is complete.

We are continuing to investigate this issue.

We have been alerted to issues affecting the SnapLogic platform. Our team are actively investigating the causes of the issue. The following platform services are affected: - UI/Pipeline Development - Scheduled Task Execution - Triggered Task Execution

This incident has been resolved.

We are continuing to monitor for any further issues.

SnapLogic’s Scheduled Task Issue is no longer occurring. As of Jan 4th 12:00 AM UTC, the scheduling issue that occurred due to the 53rd calendar week in 2020 is no longer occurring. SnapLogic is working on a resolution which will be deployed after undergoing regression testing. This incident will continue to be monitored until Tuesday Jan 5th 2021 5:00 PM PDT, at which time it will then be marked as closed. The resolution will be deployed in due course. The next occurrence of a 53rd week is in 2026 which should not result in any concerns once this update has been deployed.

Investigating: We have recently detected an issue affecting scheduled tasks for the week of December 28th - December 31st, 2020 on the SnapLogic platform. Weekly scheduled tasks that are scheduled to execute during the week of December 28 - December 31 will not execute on these days. Regularly scheduled weekly executions should start again on January 1. Monthly and yearly tasks that are scheduled to run in January are also impacted and may miss their January execution. Our team is actively investigating the cause and working to resolve the issue. The following scheduled tasks may be affected: -Weekly Scheduled Task Execution scheduled for 12/28/20-12/31/20 -Monthly Scheduled Task Execution scheduled for on/after 01/01/21 -Yearly Scheduled Task Execution scheduled for on/after 01/01/21

Issue has been resolved.

We are continuing to investigate this issue.

We have been alerted to issues affecting the SnapLogic platform. Our team are actively investigating the causes of the issue. The following platform services are affected: - UI/Pipeline Development - Scheduled Task Execution - Triggered Task Execution

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are observing slowness in some of the Platform API responses which we are investigating. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)

We have experienced a brief network outage. We have now resolved the issue and investigating the root cause.

Between 08:05AM PT and 09:45AM PT the SnapLogic Elastic Integration Platform Scheduler task suffered a failure. This issue will have caused scheduled tasks not to have been started during that period, and Ultra-task initiations would have failed. Running Ultra tasks were unaffected. This issue has been identified and now resolved.

This incident has been resolved.

This incident has been resolved. We will continue to monitor carefully, please report any issues to support in the usual way. (support@snaplogic.com)

We are continuing to investigate the issue. An alternate solution will be put in place shortly.

We are continuing to investigate the issue. Will provide an update every hour.

Cloudplex systems are failing to connect to the control plane which we are currently investigating. In the meantime, please contact support in the usual way (support@snaplogic.com) to report any issues.

This incident has been resolved.

This incident has been resolved. We will continue to monitor carefully, please report any issues to support in the usual way. (support@snaplogic.com)

We are observing slowness in the Platform API responses which we are investigating. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)

This incident has been resolved.

This incident has been resolved. We will continue to monitor carefully, please report any issues to support in the usual way. (support@snaplogic.com)

Investigating an issue with "500 internal server error"

Resolved - This incident has been resolved.

Investigating an issue with Schedule Tasks executions

This incident has been resolved.

As a result of the August 2018 (4.14) Release, some Ultra Tasks have been mistakenly disabled. We recommend customers check their Ultra tasks to ensure all Tasks which should be enabled are.

The maintenance is now successfully complete. We will continue to monitor carefully, please report any issues to support in the usual way. (support@snaplogic.com)

In advance of the release to production this coming weekend, we will be undertaking some background maintenance on the SnapLogic Control Plane. This will start at 5PM PST on Monday August 6th 2018, and is anticipated to run for approximately the next four days. We do not anticipate any impact on the production running systems, however we will be very closely monitoring our telemetry to ensure systems remain running seamlessly. If you notice any issues or have any questions, please reach out to our support team via the usual methods. (support@snaplogic.com)

The issues identified earlier have now been resolved. If you observe any anomalous behaviour please contact support in the usual way. (support@ snaplogic.com)

Our team have identified the issues, and have made modifications. The team is now monitoring the platform behavior. If any continuing anomalies occur, please contact support in the usual way.(support@snaplogic.com)

Our team is currently investigating this issue. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)

We have been alerted to an elevated level of errors generated from the SnapLogic Platform. Our team is currently investigating this issue. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented

The issue has been identified and a fix is being implemented

The issue has been identified and a fix is being implemented.

Snaplogic is continuing to investigate the issue

Snaplogic is continuing to investigate the issue

We have been alerted to an elevated level of errors generated from the SnapLogic Platform. Our team is currently investigating this issue. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)

The issues identified earlier have now been resolved. If you observe any anomalous behaviour please contact support in the usual way. (support@ snaplogic.com)

Our team have identified the root cause and is now monitoring the platform behavior. If any continuing anomalies occur, please contact support in the usual way.(support@snaplogic.com)

Until fully remediated, customers may continue to see intermittent issues. In the meantime, if you experience any other unusual behavior, please contact support in the usual way (support@snaplogic.com) Another update will be posted at the next change in status.

We have been alerted to issues affecting the SnapLogic platform. Our team are actively investigating the causes of the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The team is now monitoring the platform behavior. If any continuing anomalies occur, please contact support in the usual way.(support@snaplogic.com)

We have been alerted to slowness in the SnapLogic Platform UI. Our team is currently investigating. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)

The issues identified earlier have now been resolved. If you observe any anomalous behaviour please contact support in the usual way. (support@ snaplogic.com)

Next update will be at 21:50 hours PST

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Snaplogic has identified the issue and its working on a solution Next update 21:20 hours

Snaplogic next update will be at 9:10 PM PST

We have been alerted to an elevated level of errors being generated from the SnapLogic Platform. Our team are currently investigating this issue. In the meantime if you experience any unusual behaviour, please contact support in the usual way (support@snaplogic.com)

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

Our team have identified the root cause of the issues being experienced in the Snaplogic Platform, and have made modifications. The team is now monitoring the platform behavior. If any continuing anomalies occur, please contact support in the usual way.(support@snaplogic.com)

We have been alerted to an elevated level of errors being generated from the SnapLogic Platform. Our team is currently investigating this issue. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)

The SnapLogic platform is now operating as expected, with no known outstanding blocking issues related to the release. Please contact support in the normal way for any issues which may arise.

A fix has been implemented and Snaplogic operations team will continue to monitor.

We have been alerted to issues affecting the schedule task execution on the SnapLogic platform. Our team is actively investigating the causes of the issue. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com).

A fix has been implemented and we are monitoring the results.

Snaplogic will be applying a fix to the platform starting at 1430 hours PST. Duration will be 30 minutes. Potentially trigger tasks might be affected during the maintenance window. In the meantime, if you experience any other unusual behavior, please contact support in the usual way (support@snaplogic.com).

We have been alerted to an elevated level of errors being generated from the SnapLogic Platform. Our team is currently investigating this issue. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com).

We are currently investigating performance degradation in platform services. Our engineers have been able to identify the root cause of the degradation and are working to rectify the issue.

We are currently investigating this issue.

With the update deployed earlier this afternoon, we now see normal levels of errors. The team are carefully monitoring to ensure the platform has returned to expected levels of performance and stability. Please do reach out to support in the usual ways for any anomalous behaviour.

We have been alerted to an elevated level of errors being generated from the SnapLogic Platform. Our team is currently investigating this issue. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com).

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have been alerted to an elevated level of errors being generated from the SnapLogic Platform. Our team are currently investigating this issue. In the meantime if you experience any unusual behaviour, please contact support in the usual way (support@snaplogic.com)

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We have been alerted to an elevated level Email delivery errors being generated from the SnapLogic Platform. Our team are currently investigating this issue. In the meantime if you experience any unusual behaviour, please contact support in the usual way (support@snaplogic.com)

The necessary changes were made and this update is now confirmed as completed. If customers subsequently experience any issues, please contact support in the usual way.

Amazon is replacing SSL certificates with AWS Certificate Manager (ACM) issued certificates on all Redshift clusters and will be effective on October 23, 2017. NOTE: Customers that use Redshift Snaps that DO NOT utilize a “Redshift SSL Enabled Instance” will not be affected by this change and no action is required. More information about ACM can be found at: http://docs.aws.amazon.com/redshift/latest/mgmt/connecting-transitioning-to-acm-certs.html http://docs.aws.amazon.com/acm/latest/userguide/managed-renewal.html http://docs.aws.amazon.com/redshift/latest/mgmt/connecting-ssl-support.html This change will affect SnapLogic customers using Redshift Snaps with a “Redshift SSL Enabled Instance”. In order to comply with Amazon's ACM requirements and not disrupt the execution of any SnapLogic pipelines, customers using Redshift Snaps with a “Redshift SSL Enabled Instance” should immediately follow the appropriate steps below by Sunday October 22, 2017. Groundplex, Linux Environment: Update each node in the Groundplex where Redshift pipelines are run by using the following commands: -sudo su snapuser -export SL_ROOT=/opt/snaplogic -wget https://s3.amazonaws.com/redshift-downloads/redshift-ca-bundle.crt -$SL_ROOT/pkgs/jre1.8.0_45/bin/keytool -import -alias redshift -file redshift-ca-bundle.crt -keystore -$SL_ROOT/pkgs/jre1.8.0_45/lib/security/cacerts -storepass changeit —noprompt Note:The Java installation folder may not be under $SL_ROOT nor the name is jre1.8.0_45. This may need to be modified based on the installation location of the Java Runtime Environment being used by the plex. After all nodes are updated, complete the following steps: -Login to SnapLogic as an Org admin user -Navigate to the Dashboard tab -Select the Snaplex that contains the nodes updated above -Click on the down arrow for each node and select "Restart" Groundplex, Windows Environment: Update each node in the Groundplex where Redshift pipelines are run by using the following commands: -Download the certificate from the following link: https://s3.amazonaws.com/redshift-downloads/redshift-ca-bundle.crt -Execute following command if JAVA_HOME is the location of the JRE: -- %JAVA_HOME%\bin\keytool.exe -import -alias redshift -file redshift-ca-bundle.crt -keystore %JAVA_HOME%\lib\security\cacerts -storepass changeit --noprompt After all nodes are updated, complete the following steps: -Login to SnapLogic as an Org admin user -Navigate to the Dashboard tab -Select the Snaplex that contains the nodes you updated above -Click on the down arrow for each node and select Restart Cloudplex: SnapLogic has updated the ACM certificates on all the UAT and Production based Cloudplex nodes (managed by Snaplogic). Please follow the steps below: -Login to SnapLogic as an Org admin user -Navigate to the Dashboard tab -Select the Snaplex that contains the nodes that run Redshift pipelines -Click on the down arrow for each node and select Restart We apologize for this inconvenience and encourage you to contact SnapLogic Support if you have any issues with the above. Thank you, The SnapLogic Product Team

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have been alerted to an elevated level of errors being generated from the SnapLogic Platform UI. Our team are currently investigating this issue. In the meantime if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)

The issues identified earlier have now been resolved. If you observe any anomalous behaviour please contact support in the usual way. (support@ snaplogic.com)

Our team have identified the root cause of the issues as a degradation on two of the databases nodes. Fixes have been implemented and we are now monitoring the issue.

We have been alerted to issues affecting the SnapLogic platform. Our team are actively investigating the causes of the issue.

This issue has been resolved.

We have been alerted to an elevated level of errors from the SnapLogic Platform. Our team is currently investigating this issue. In the meantime, if you experience any unusual behavior, please contact support in the usual way (support@snaplogic.com)