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SnapCall is currently Operational

Last checked 2025-06-14T13:33:54.673Z from SnapCall's official status page

Historical record of incidents for SnapCall

Jun 10, 2020

Report: "Voice quality degraded"

Last update 2020-06-10T18:12:25.674Z

resolved2020-06-10T16:47:34.000Z

This incident has been resolved.

monitoring2020-06-10T16:30:01.000Z

Issue was due to a large amount of connections not planned in one of our voice node degrading the voice quality for ongoing call on this node.

identified2020-06-10T15:10:01.000Z

We are continuing to work on a fix for this issue.

identified2020-06-10T14:15:59.000Z

The issue has been identified and a fix is being implemented.

Feb 21, 2020

Report: "API high latency"

Last update 2020-02-21T08:48:52.435Z

resolved2020-02-20T12:30:32.000Z

Service looks stable and everyone is back online and calling.

monitoring2020-02-20T11:50:34.000Z

API Latency time have been restored to its usual level, and most users are back in. Service looks to be stable. We are following up with AWS for a postmortem of the underlying issue, and are monitoring.

identified2020-02-20T11:35:22.000Z

We are investigating the issue. We are noticing anomalously high latency network with our database cluster. Traffic is routed to backup cluster.

investigating2020-02-20T11:20:44.000Z

We're experiencing an elevated level of API latency and are currently looking into the issue.