Is Snackpass System Down Right Now? Check if there is a current outage ongoing.

We are aware of issues logging into Restaurant Dashboard, Online Ordering, and the Snackpass app. The issue is caused by an ongoing Google Cloud outage. Google Cloud Servers act like an electricity grid for our POS and many third party tools worldwide. We are working to get more information from Google including issue status resolution steps. We will update you here as soon as we have an expected resolution time. Please see https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW for updates by Google Cloud. While the incident was previously marked as resolved, we have gotten reports from Google of remaining intermittent issues across impacted services. This means some parts of Dashboard and user login across Kiosk, Online ordering, and Snackpass App may still be affected. We are closely monitoring and awaiting full recovery on Google's end.

We are aware of issues logging into Restaurant Dashboard, Online Ordering, and the Snackpass app. The issue is caused by an ongoing Google Cloud outage. Google Cloud Servers act like an electricity grid for our POS and many third party tools worldwide. We are working to get more information from Google including issue status resolution steps. We will update you here as soon as we have an expected resolution time.

Our communications platform identified and resolved an issue where some customers were not receiving verification codes, preventing them from completing checkout for online orders. Services have now returned to normal.

Our communications platform has identified an issue where some customers are not receiving verification codes, preventing them from completing checkout for online orders.

Intercom has resolved their outage. All support channels are now fully operational. Thank you for your patience and understanding.

Our product support service provider, Intercom, is currently experiencing a major outage. As a result, we are unable to handle inbound communications via phone, live chat, or email effectively. We are closely monitoring updates from Intercom and will provide further information as soon as possible. We sincerely apologize for any inconvenience this may cause. Thank you for your understanding.

All platforms are now fully operational and this issue has been resolved.

Snackpass Mobile App is fully operational for all menu items and promotions. As always, feel free to contact our support team with any questions or for assistance updating your kiosk - as some menu items and promos are still impacted at this time.

Online ordering and register are fully operational. Specific menu items and promotions that have special hours (like a happy hour) are currently not purchasable on Snackpass app and kiosk. We've identified the issue and our fix will be released later today, but feel free to contact our support team for quicker assistance in updating your store.

We’ve released a fix and online ordering is functioning as expected. However, we’ve identified that a cohort of stores that have product or promotional specific hours are still partially affected. Customers on app, online ordering, and kiosk will experience issues ordering menu items with special hours (for example an item available only 2-5pm) or promotional special hours (for example a happy hour promo). As a workaround, we suggest deleting product specific hours on the menu builder and promotional specific hours on the promo builder until a fix is deployed tonight. Please contact our support team with any questions or if you need assistance updating these hours until our fix is deployed tonight.

Some stores will appear as closed when customers are trying to order on online ordering. We're identified the issue and will provide an update once resolved.

Snackpass saw elevated latency and declines on transactions involving credit cards issued by JPMorgan Chase, as a result of a problem affecting the issuing bank. Cards issued by other banks were unaffected through this period. At this time, we’ve seen latency and success rates recover to normal levels, and our partners are reporting the issue as resolved. We will continue to engage with our partners to understand the full cause of this issue, and to ensure there are no further disruptions.

We are aware of an external issue affecting payment with some cards. If the Kiosk or Register shows “Internet Connection Error”, the underlying issue is most likely a customer using a Chase issued payment card. Please ask the customer to use a card issued by a different bank. We understand that this is not always possible, and we will inform you as soon as we receive word that the issue has been fixed by Chase.

The card payment failures seem to be caused by Chase bank.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

Starting 11:40am Pacific, 20% of payments are failing due to payment service provider (Stripe) issues. We're working with the provider to restore normal operations.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

Some app and online orders are failing during the last hour of opening time due to daylight savings time changes.

The issue has been resolved and we are seeing full recovery across all printers. We apologize for any inconvenience this may have caused.

We are actively investigating an issue that could potentially be causing degraded performance across internet receipt and label printers using Server Direct Print. If you are experiencing printing errors, please let our support team know, and they’ll be able to assist you with switching to Bluetooth or LAN printing as a temporary workaround. If not, please continue business operations as normal.