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Last checked 2025-06-14T13:07:55.033Z from SmugMug's official status page

Historical record of incidents for SmugMug

Feb 17, 2025

Report: "Images loading slowly"

Last update 2025-02-17T02:21:57.457Z

resolved2025-02-17T02:21:57.169Z

This incident has been resolved.

investigating2025-02-17T01:27:53.103Z

Images are loading more slowly than usual. Our engineers are on the case.

Jul 25, 2024

Report: "Uploads processing slowly"

Last update 2024-07-25T00:32:08.652Z

resolved2024-07-25T00:32:08.241Z

All uploaded images have now been processed.

monitoring2024-07-25T00:27:45.785Z

The fix has proven to be working and accepted uploads have been processing rapidly, we are just waiting for all queues to drain.

monitoring2024-07-25T00:26:29.005Z

A fix has been implemented and we are monitoring the results.

identified2024-07-24T23:48:22.841Z

The issue has been identified and a fix is being implemented.

investigating2024-07-24T21:13:41.052Z

Uploads are processing slowly. Our team is working on a fix.

May 24, 2024

Report: "Add-to-cart failing in some browsers"

Last update 2024-05-24T19:30:31.257Z

resolved2024-05-24T19:30:30.508Z

This bug has been resolved. You may need to refresh the page and repopulate the cart if you encountered this issue.

identified2024-05-24T19:13:29.663Z

Add-to-cart is failing in some browser configurations. Our engineers are on the case and will have a fix shortly.

Mar 19, 2024

Report: "Sitemap xml files unavailable"

Last update 2024-03-19T16:47:42.415Z

resolved2024-03-19T16:47:42.058Z

This incident has been resolved.

identified2024-03-18T18:21:56.502Z

Sitemap xml files are temporarily unavailable. Our teams are working on a fix.

Feb 14, 2024

Report: "Images loading slowly"

Last update 2024-02-14T09:36:54.170Z

resolved2024-02-14T09:36:53.852Z

This incident has been resolved.

investigating2024-02-14T09:22:15.172Z

Images are loading more slowly than usual. Our engineers are on the case.

Feb 7, 2024

Report: "Some Source images not processing"

Last update 2024-02-07T22:44:32.182Z

resolved2024-02-07T22:44:32.166Z

This incident has been resolved.

identified2024-02-07T21:56:25.640Z

The issue has been identified and a fix is being implemented.

investigating2024-02-07T21:19:40.662Z

We are currently investigating this issue.

Jan 18, 2024

Report: "Stats are processing slowly"

Last update 2024-01-18T20:03:25.697Z

resolved2024-01-18T20:03:24.687Z

This incident has been resolved. Stats are within 24 hours of real-time.

identified2024-01-17T23:13:43.525Z

The backlog has not processed as fast as expected; there remains about 36 hours worth of catch up to go. Stats should be fully back to normal by midday Friday.

identified2024-01-16T09:27:08.728Z

Stats from previous days are about halfway through processing and should be fully back to normal later today (Tuesday 1/16).

identified2024-01-15T19:42:54.302Z

Our stats are now filling in for previous days. We'll provide another update tonight with a progress report.

identified2024-01-15T18:20:45.871Z

The issue has been identified and a fix is being implemented.

investigating2024-01-15T17:39:44.345Z

Stats are processing slowly. Our engineers are investigating this issue.

Nov 6, 2023

Report: "Uploads processing slowly, images loading intermittently"

Last update 2023-11-06T15:47:14.803Z

resolved2023-11-06T15:47:14.367Z

This incident has been resolved.

monitoring2023-11-06T15:15:39.738Z

A fix has been implemented and we are monitoring the results.

identified2023-11-06T13:59:05.000Z

Uploads are processing slowly and images are loading intermittently. Our team is working on a fix.

Sep 23, 2023

Report: "Uploads processing slowly"

Last update 2023-09-23T20:46:03.639Z

resolved2023-09-23T20:46:03.622Z

This incident has been resolved.

investigating2023-09-23T20:01:17.700Z

Uploads are processing slowly. Our team is working on a fix.

Apr 30, 2023

Report: "Issue with Custom Domains"

Last update 2023-04-30T13:59:02.323Z

resolved2023-04-30T13:59:01.334Z

This incident has been resolved.

monitoring2023-04-30T13:26:35.666Z

A fix has been implemented and we are monitoring the results.

investigating2023-04-30T13:20:14.822Z

We're aware of an issue with custom domains. Our engineers are working on a solution.

Jan 28, 2023

Report: "Delays in sitemap updates"

Last update 2023-01-28T04:39:40.933Z

resolved2023-01-28T04:39:40.915Z

This incident has been resolved.

monitoring2022-09-19T17:48:19.000Z

We are aware of some delays in the updating of sitemaps and we are working through the updates.

Nov 26, 2022

Report: "Help pages loading intermittently"

Last update 2022-11-26T22:47:35.726Z

resolved2022-11-26T22:47:34.773Z

This incident has been resolved.

identified2022-11-26T20:23:51.334Z

Our help/support pages are loading intermittently. You may need to wait and reload to view help pages. Our knowledge base service provider is on the case.

Nov 12, 2022

Report: "Blip in how some pages are loading"

Last update 2022-11-12T07:59:46.778Z

resolved2022-11-12T07:59:45.837Z

This incident has been resolved.

monitoring2022-11-12T07:10:06.525Z

A fix has been implemented and we are monitoring the results.

investigating2022-11-12T05:44:59.230Z

A number of people may experience momentary issues with how some website pages are displaying. We're getting to the bottom of this bug and will update with more info once we've made a fix.

Sep 9, 2022

Report: "Images not loading in SmugMug iOS app"

Last update 2022-09-09T10:17:13.450Z

resolved2022-09-09T10:17:12.916Z

This incident has been resolved.

investigating2022-09-09T02:17:33.002Z

Images are not loading properly in our SmugMug iOS app. Our engineers are on the case.

Sep 7, 2022

Report: "Blip in how some pages are loading"

Last update 2022-09-07T22:55:34.437Z

resolved2022-09-07T22:55:33.519Z

This incident has been resolved.

investigating2022-09-07T20:20:52.274Z

A small number of people may experience momentary issues with how some website pages are displaying. We're getting to the bottom of this bug and will update with more info once we've made a fix.

Sep 6, 2022

Report: "Blip in how some pages are loading"

Last update 2022-09-06T19:43:47.235Z

resolved2022-09-06T19:43:46.652Z

This incident has been resolved.

investigating2022-09-06T16:51:27.673Z

A small number of people may experience momentary issues with how some website pages are displaying. We're getting to the bottom of this bug and will update with more info once we've made a fix.

Aug 25, 2022

Report: "Read-only: Unexpected maintenance"

Last update 2022-08-25T17:48:14.762Z

resolved2022-08-25T17:48:13.963Z

This incident has been resolved.

monitoring2022-08-25T17:47:09.520Z

A fix has been implemented and we are monitoring the results.

investigating2022-08-25T17:44:04.835Z

Logins are currently unavailable. Sorry for the hassle! We’ll be back ASAP.

Jun 24, 2022

Report: "Issue with Custom Domains"

Last update 2022-06-24T21:12:38.324Z

resolved2022-06-24T21:12:37.518Z

This incident has been resolved.

investigating2022-06-24T21:11:25.081Z

Resolved: This incident has been resolved.

investigating2022-06-24T21:10:51.771Z

We are continuing to investigate this issue.

investigating2022-06-24T20:53:15.781Z

We're aware of an issue with custom domains. Our engineers are working on a solution.

Jun 23, 2022

Report: "Videos processing slowly"

Last update 2022-06-23T09:27:11.279Z

resolved2022-06-23T09:27:10.927Z

This incident has been resolved.

investigating2022-06-23T05:41:12.826Z

Video uploads are processing slowly. We’re on the case.

Jun 22, 2022

Report: "Images loading slowly"

Last update 2022-06-22T19:08:33.948Z

resolved2022-06-22T19:08:33.124Z

This incident has been resolved.

identified2022-06-22T19:00:29.041Z

Images are loading more slowly than usual. Our engineers are on the case.

Jun 6, 2022

Report: "Images loading slowly"

Last update 2022-06-06T20:09:08.067Z

resolved2022-06-06T20:09:07.355Z

This incident has been resolved.

identified2022-06-06T19:20:03.735Z

The issue has been identified and a fix is being implemented.

investigating2022-06-06T19:14:35.649Z

We are continuing to investigate this issue.

investigating2022-06-06T19:14:30.355Z

Images are loading more slowly than usual. Our engineers are on the case.

Apr 15, 2022

Report: "Stats are processing slowly"

Last update 2022-04-15T09:44:41.223Z

resolved2022-04-15T09:44:40.876Z

This incident has been resolved.

monitoring2022-04-13T21:26:04.476Z

Stats are processing slowly while we perform some maintenance and upgrades on the stats system. We expect these delays to be resolved in 24-48 hours.

Mar 22, 2022

Report: "Pages loading slowly"

Last update 2022-03-22T20:33:09.018Z

resolved2022-03-22T20:33:08.700Z

This incident has been resolved.

investigating2022-03-22T19:51:47.292Z

Pages are loading more slowly than usual. Our engineers are on the case.

Dec 2, 2021

Report: "Site unavailable"

Last update 2021-12-02T00:02:31.653Z

resolved2021-12-02T00:02:30.917Z

We have identified the cause of the incident and changes have been put in place to restore normal service.

investigating2021-12-01T23:52:08.774Z

We’re sorry! SmugMug is temporarily unavailable, and our ops team is working on a fix. We’ll be back ASAP.

Sep 28, 2021

Report: "Videos processing slowly"

Last update 2021-09-28T06:56:36.448Z

resolved2021-09-28T06:56:35.014Z

This incident has been resolved.

identified2021-09-27T21:54:56.435Z

Video uploads are processing slowly. We’re on the case.

Aug 26, 2021

Report: "Uploads processing slowly"

Last update 2021-08-26T05:14:35.977Z

resolved2021-08-26T05:14:35.186Z

This incident has been resolved.

monitoring2021-08-26T04:51:49.911Z

A fix has been implemented and we are monitoring the results.

identified2021-08-26T02:36:41.385Z

Uploads are processing slowly. Our team is working on a fix.

Aug 2, 2021

Report: "Pages loading slowly"

Last update 2021-08-02T18:36:07.186Z

resolved2021-08-02T18:36:06.714Z

This incident has been resolved.

investigating2021-08-02T18:29:47.227Z

Pages are loading more slowly than usual, and our marketing pages are unavailable. Our engineers are on the case.

Jun 24, 2021

Report: "Pages loading slowly"

Last update 2021-06-24T04:48:26.666Z

resolved2021-06-24T04:48:25.979Z

This incident has been resolved.

identified2021-06-24T02:43:37.245Z

A portion of our pages are loading more slowly than usual. Our engineers are on the case.

May 24, 2021

Report: "Upload replacements processing slowly"

Last update 2021-05-24T00:16:47.134Z

resolved2021-05-24T00:16:46.594Z

This incident has been resolved.

investigating2021-05-23T18:33:58.159Z

Uploads for replacements are processing slowly. Our team is working on tracking down the bug causing this.

Apr 16, 2021

Report: "Help pages unavailable"

Last update 2021-04-16T16:11:48.917Z

resolved2021-04-16T16:11:48.466Z

This incident has been resolved.

investigating2021-04-16T16:03:22.685Z

Our help documentation provider is working on this problem. Please contact help@smugmug.com to reach our support heroes.

Apr 14, 2021

Report: "Help pages unavailable"

Last update 2021-04-14T21:43:53.855Z

resolved2021-04-14T21:43:53.286Z

This incident has been resolved.

identified2021-04-14T21:15:23.726Z

Our help documentation provider is working on this problem. Please contact help@smugmug.com to reach our support heroes.

Mar 26, 2021

Report: "Pages loading slowly"

Last update 2021-03-26T15:25:15.438Z

resolved2021-03-26T15:25:14.782Z

This incident has been resolved.

identified2021-03-26T15:20:19.994Z

The issue has been identified and a fix is being implemented.

investigating2021-03-26T15:12:17.856Z

Pages are loading more slowly than usual. Our engineers are on the case.

Mar 10, 2021

Report: "Errors on custom domain page loading"

Last update 2021-03-10T12:45:09.466Z

resolved2021-03-10T12:45:07.463Z

This incident has been resolved.

investigating2021-03-10T12:18:37.112Z

Custom domains are having issues with how some website pages are displaying. We're getting to the bottom of this bug and will update with more info once we've made a fix.

Feb 28, 2021

Report: "Search pages loading slowly"

Last update 2021-02-28T09:29:14.200Z

resolved2021-02-28T09:29:13.740Z

This incident has been resolved.

investigating2021-02-28T03:59:49.997Z

Search pages are loading more slowly than usual. Our engineers are on the case.

Feb 22, 2021

Report: "Pages loading slowly"

Last update 2021-02-22T20:50:35.874Z

resolved2021-02-22T20:50:35.295Z

This incident has been resolved.

investigating2021-02-22T19:04:11.784Z

We are continuing to investigate this issue.

investigating2021-02-22T19:02:22.232Z

Pages are loading more slowly than usual. Our engineers are on the case.

Feb 1, 2021

Report: "Major outage for pages and applications that rely on search"

Last update 2021-02-01T21:03:00.036Z

resolved2021-02-01T21:02:59.581Z

The incident has been resolved and all search functionally is fully restored.

identified2021-01-30T04:34:41.150Z

We have restored full functionality to the shopping experience. Some other search results may have degraded performance as we continue to work on improving search capacity.

identified2021-01-29T16:05:05.019Z

Many features of the SmugMug platform rely on search, including search results pages, your Photos Section, recent content blocks, keywords, some portions of the ecommerce and shopping experience, etc. We're still working hard to resolve and fix the issue affecting these features and will continue to update as we know more.

identified2021-01-29T09:45:30.627Z

We are continuing to work on a fix for this issue.

identified2021-01-29T07:50:40.045Z

We're continuing to work on this problem. We've narrowed down the cause of this and are working on fully repairing the pages and searches that are not loading.

investigating2021-01-29T04:37:14.538Z

A small number of people may experience momentary issues with how some website pages are displaying. We're getting to the bottom of this bug and will update with more info once we've made a fix.

Nov 11, 2020

Report: "Videos processing slowly"

Last update 2020-11-11T00:40:24.829Z

resolved2020-11-11T00:40:23.873Z

This incident has been resolved.

investigating2020-11-06T17:10:45.328Z

Video uploads are processing slowly. We’re on the case.

Nov 2, 2020

Report: "Search pages loading intermittently"

Last update 2020-11-02T21:21:42.315Z

resolved2020-11-02T20:00:59.000Z

This incident has been resolved.

identified2020-11-02T19:43:39.136Z

SmugMug pages using Search are currently intermittently failing to load--this includes our "Photos Section", and site searches. We're getting to the bottom of this bug and will update with more info once we've made a fix.

Sep 17, 2020

Report: "Uploads processing slowly, image loading intermittently slow"

Last update 2020-09-17T09:13:45.166Z

resolved2020-09-17T09:13:44.665Z

This incident has been resolved.

monitoring2020-09-17T04:47:08.091Z

A fix has been implemented and we are monitoring the results.

investigating2020-09-17T04:22:59.594Z

Uploads are processing slowly, and some images are loading slowly. Our team is working on a fix.

May 21, 2020

Report: "Blip in how some pages are loading"

Last update 2020-05-21T22:14:46.219Z

resolved2020-05-21T22:14:45.842Z

This incident has been resolved.

investigating2020-05-21T21:51:53.122Z

A number of people may experience momentary issues with how some website pages are displaying. We're getting to the bottom of this bug and will update with more info once we've made a fix.

Apr 16, 2020

Report: "Images loading slowly or failing to load"

Last update 2020-04-16T22:09:15.999Z

resolved2020-04-16T22:09:15.542Z

This incident has been resolved.

investigating2020-04-16T21:35:07.075Z

Images are failing to load. Our engineers are on the case.

Apr 6, 2020

Report: "Blip in how some pages are loading"

Last update 2020-04-06T02:22:50.940Z

resolved2020-04-06T02:22:50.257Z

This incident has been resolved.

investigating2020-04-06T02:16:16.713Z

A number of people may experience momentary issues with how some website pages are displaying. We're getting to the bottom of this bug and will update with more info once we've made a fix.

Mar 5, 2020

Report: "Images loading slowly"

Last update 2020-03-05T19:12:50.822Z

resolved2020-03-05T19:12:50.185Z

This incident has been resolved.

identified2020-03-05T17:50:14.510Z

Images are loading more slowly than usual. Our engineers are on the case.

Feb 11, 2020

Report: "Pages loading slowly"

Last update 2020-02-11T15:16:04.136Z

resolved2020-02-11T15:16:03.581Z

This incident has been resolved.

investigating2020-02-11T15:06:47.501Z

Pages are loading more slowly than usual. Our engineers are on the case.

Jan 28, 2020

Report: "Blip in how some custom domains are loading"

Last update 2020-01-28T20:34:19.801Z

resolved2020-01-28T20:34:19.248Z

This incident has been resolved.

identified2020-01-28T20:33:14.010Z

Custom domains may be directed to an invalid URL. We're fixing this bug and will update with more info once we've made a fix.

Jan 9, 2020

Report: "Images loading inconsistently"

Last update 2020-01-09T04:45:25.432Z

resolved2020-01-09T04:45:25.045Z

This incident has been resolved.

identified2020-01-09T04:42:17.185Z

Certain images are failing to load. Our engineers are on the case.

Dec 14, 2019

Report: "Login page unavailable"

Last update 2019-12-14T22:29:51.246Z

resolved2019-12-14T22:29:50.764Z

This incident has been resolved.

investigating2019-12-14T22:16:18.882Z

Our engineers are on the case, repairing a bug with login

Dec 7, 2019

Report: "Blip in how some pages are loading"

Last update 2019-12-07T06:18:34.511Z

resolved2019-12-07T06:18:34.119Z

This incident has been resolved.

investigating2019-12-07T06:05:22.181Z

We are continuing to investigate this issue.

investigating2019-12-07T05:30:10.846Z

A number of people may experience momentary issues with how some website pages are displaying. We've identified the problem and will update with more info once we've made a fix.

Nov 26, 2019

Report: "Gallery creation problems"

Last update 2019-11-26T01:56:29.106Z

resolved2019-11-26T01:56:27.853Z

This incident has been resolved.

investigating2019-11-26T01:44:17.527Z

We’re seeing some issues with gallery/album creation. We’ve identified the problem and will have the issue fixed shortly.

Nov 12, 2019

Report: "Blip in how some pages are loading"

Last update 2019-11-12T17:01:50.508Z

resolved2019-11-12T16:00:00.000Z

We experienced intermittent issues with how some website pages were displaying from 7:45-8:03 Pacific, and worked around the problem. We're getting to the bottom of this bug to prevent it from appearing again.