Is SMSPortal Down Right Now? Check if there is a current outage ongoing.

After extensive monitoring we believe the issue has been fully resolved. A detailed postmortem report outlining the root cause and corrective actions will follow shortly.

All services have been restored. We're still investigating the root cause and will provide further details as soon as possible.

We are actively investigating a connectivity issue affecting one of our core data centres.Incident Summary:Type: Network OutageIssue Start Time: 30 May 2025 @ 13:29 (UTC+2) Impact: Customers may experience intermittent connectivity or slower response times on our platform.We sincerely apologise for the inconvenience and are working urgently to identify and resolve the root cause. Ensuring the stability of our services is our top priority.If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at help@smsportal.com.The SMSPortal Team

**Post Incident Summary:** We want to provide full transparency regarding the recent service interruption, including what caused it, how it was resolved, and the steps we are taking to prevent recurrence. We understand the disruption this may have caused and sincerely apologise for the inconvenience. **Timeline of Events:** * **Wednesday, 28 May 2025:** Our primary Internet Service Provider \(ISP\) performed planned maintenance overnight which caused intermittent service interruptions. We were not notified beforehand which limited our ability to be proactive. We pushed for feedback regarding the lack of notification along with any details of further upcoming maintenance that we might have missed but were told they are still investigating internally. * **Thursday, 29 May 2025:** Further maintenance was performed by the same ISP overnight, once again without notification. Following this, one of our dual uplinks at our primary data centre went offline, reducing our network redundancy. We immediately escalated the matter to the ISP for urgent resolution. * **Friday, 30 May 2025:** While the link issue was being addressed, a separate failure occurred at 13:29 \(UTC\+2\) on the MLAG \(Multi-Chassis Link Aggregation\) between two core switches at our primary data centre. This triggered a switching loop, severely affecting connectivity across our platform. Our engineering team swiftly intervened by manually disabling one of the affected switches, allowing the other to assume full control and stabilise the network. Engineers were simultaneously dispatched to the data centre to be available on site for any physical hardware changes or replacements. Services were restored at 13:50 \(UTC\+2\). **Root Cause:** The incident was the result of two interrelated issues: 1. **Unnotified ISP Maintenance** – Led to loss of one of our critical network paths and degraded fault tolerance. 2. **MLAG Failure** – Caused a switching loop, which severely impacted internal routing at our primary data centre. **What We’ve Done and Are Doing:** We’ve taken the following steps to mitigate future risk and strengthen our infrastructure: * **New Connectivity Provider Onboarded:** We have already signed with an additional ISP to introduce another path for internet connectivity. This will significantly increase network redundancy and resilience. * **Ongoing Hardware Investigation:** We are actively working with our network equipment vendor to investigate the MLAG failure and ensure proper fixes or configuration updates are in place. * **Improved Monitoring & Response:** We continue to enhance our network monitoring and alerting systems to detect failures more quickly and initiate automatic failover where applicable. * **AFRINIC IP Resource Request:** We applied for additional IP resources from AFRINIC over nine months ago. Unfortunately, due to their receivership status, this process has been delayed. We anticipate progress once their board is appointed on 23 June 2025. The additional IP space will enable us to deploy enhanced routing strategies and connectivity options. **Looking Ahead:** These events have underscored the importance of redundancy, additional providers, and robust internal safeguards, all of which are being actively reinforced. If you have any questions or would like to discuss this further, our support team is available at [help@smsportal.com](mailto:help@smsportal.com). Thank you for your understanding and continued trust. The SMSPortal Team

After extensive monitoring we believe the issue has been fully resolved. A detailed postmortem report outlining the root cause and corrective actions will follow shortly.

All services have been restored. We're still investigating the root cause and will provide further details as soon as possible.

We are actively investigating a connectivity issue affecting one of our core data centres. <b>Incident Summary:</b> <b>Type:</b> Network Outage <b>Issue Start Time:</b> 30 May 2025 @ 13:29 (UTC+2) <b>Impact:</b> Customers may experience intermittent connectivity or slower response times on our platform. We sincerely apologise for the inconvenience and are working urgently to identify and resolve the root cause. Ensuring the stability of our services is our top priority. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>. The SMSPortal Team

After extensive monitoring we believe this issue to be resolved.

MTN South Africa is currently experiencing delays in returning delivery receipts (DLRs) for Reverse Billed (FTEU) messaging. <b>Type:</b> DLR Delays <b>Issue Start Time:</b> 8 May 2025 @ 08:10 (UTC+2) <b>Impact:</b> Customers may notice delays in receiving delivery receipts for Reverse Billed (FTEU) messages sent to MTN SA. We appreciate your patience as the operator investigates and works to resolve the issue. Please do not resubmit any potentially affected messages. Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

After extensive monitoring we believe this issue to be resolved.

MTC Namibia have informed us that the issue has been resolved. We will continue to monitor extensively.

We have been informed that MTC Namibia is experiencing network issues. Their team is actively working to restore services as soon as possible. SMSPortal is currently queueing all messages until the issue is resolved. Please do not resubmit any messages as they will be processed once connectivity is restored. <b>Type:</b> Network Outage <b>Issue Start Time:</b> 12 March 2025 @ 09:00 (UTC+2) <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending to MTC Namibia. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

SEACOM have informed us that they have made some interventions and the issue is resolved. They will continue to monitor closely for stability.

We have been informed by SEACOM that the current issue is intermittent and that they are still experiencing service degradation. They are actively investigating the root cause and will continue to provide us with progressive updates.

Some customers may have experienced international connectivity issues on the SEACOM network affecting access to our platform. While the issue appears to have been resolved, we are still awaiting feedback from our Dedicated Internet Access (DIA) providers to determine the root cause. <b>Type:</b> Connectivity Degradation <b>Issue Start Time:</b> 28 Feb 2025 @ 17:41 (UTC+2) <b>Issue End Time:</b> 28 Feb 2025 @ 18:54 (UTC+2) <b>Impact:</b> Customers connecting from outside South Africa may have experienced intermittent connectivity or increased response times on our platform. We will continue to monitor the situation and work closely with their engineers to uncover the root cause and implement any necessary preventative measures. Thank you for your patience and understanding. Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> if you require further information or assistance. The SMSPortal Team

Our DevOps engineers detected an issue with one of our database servers, which impacted one of our core availability groups. The affected server was promptly removed from the group to restore services. Our sincere apologies for any inconvenience caused. Our team is actively investigating the root cause and implementing preventive measures to mitigate future occurrences. <b>Incident Summary:</b> <b>Type:</b> Outbound SMS Degradation <b>Issue Start Time:</b> 13 Feb 2025 @ 09:08 (UTC+2) <b>Issue End Time:</b> 13 Feb 2025 @ 09:24 (UTC+2) <b>Impact:</b> During the specified timeframe messages were being queued and were processed once services were restored. Some API channels may have rejected messages as an automatic safety measure. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>.

After extensive monitoring we believe this issue to be resolved.

We recently identified and resolved an issue impacting inbound MO replies, which temporarily affected the timely processing of some replies. We’ve now cleared the backlog and are actively monitoring our MO queues to ensure continued, seamless performance. <b>Type:</b> MO (Reply) Delays <b>Impact:</b> Customers may have experienced varied receipt times for a portion of MO replies from subscribers. We sincerely apologise for any inconvenience caused. Our team has implemented preventive measures to minimise the likelihood of similar issues in the future. Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

After extensive monitoring we believe this issue to be resolved.

MTN SA have informed us that the issue has been resolved. We will continue to monitor extensively.

MTN SA are currently experiencing a delay in returning delivery receipts. <b>Type:</b> DLR Delays <b>Impact:</b> Customers may experience delays in delivery receipts when sending towards MTN SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please do not resubmit any messages that you believe may be affected. Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

After extensive monitoring we believe this issue to be resolved.

Vodacom SA is currently experiencing a technical issue on one of their SMSCs. SMSPortal have rerouted all traffic in order to limit any impact to customers. <b>Type:</b> Network Outage <b>Incident Start Time:</b> 2 October 2024 @ 10:45 (UTC+2) <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending messages to Vodacom SA. We appreciate your patience while the operator works to resolve the issue, and we will keep you updated. Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

Services have been restored and MTN SA have confirmed that the issue has been resolved.

MTN SA is currently experiencing service degradation on their SMSCs. SMSPortal have rerouted all traffic in order to limit any impact to customers. <b>Type:</b> Mobile Network Operator <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending messages to MTN SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

We are aware of an issue that caused our FTP, HTTP and Web Services APIs to return a 503 error response. The issue has been resolved and our team is actively working on preventative measures to ensure the stability of this service moving forward. <b>Incident Summary:</b> <b>Type:</b> API Degradation (FTP, HTTP & Web Services) <b>Issue Start Time:</b> 14 August 2024 @ 11:30 (UTC+2) <b>Issue End Time:</b> 14 August 2024 @ 12:32 (UTC+2) <b>Impact:</b> During the specified timeframe, customers might have experienced 503 error responses from our FTP, HTTP and Web Services APIs. We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>. The SMSPortal Team

We are aware of an issue that caused slower response times on our REST API channel. The issue has been resolved, and our team is investigating measures to prevent future occurrences of this nature. <b>Incident Summary:</b> <b>Type:</b> REST API Degradation <b>Issue Start Time:</b> 26 Jul 2024 @ 17:01 (UTC+2) <b>Issue End Time:</b> 26 Jul 2024 @17:20 (UTC+2) <b>Impact:</b> During the specified timeframe, customers might have experienced increased response times via our REST API endpoints. We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>. The SMSPortal Team

After extensive monitoring we believe this issue to be resolved.

Services and connectivity have been restored to the affected SMSC. We will continue to monitor extensively.

Vodacom SA is currently experiencing an technical issue on one of their SMSCs. SMSPortal have rerouted all traffic in order to limit any impact to customers. <b>Type:</b> Network Outage <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending messages to Vodacom SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

Services have been restored and MTN Eswatini have confirmed that the issue has been resolved.

MTN Eswatini is currently experiencing technical issues on their network. SMSPortal are queueing all messages while we wait for the issue to be resolved. Please do not resubmit any messages. <b>Type:</b> Network Outage <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending to MTN Eswatini. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

After extensive monitoring, we believe this issue to be resolved.

Services and connectivity have been restored. We will continue to monitor extensively.

Vodacom SA is currently experiencing connectivity issues and as a result SMS delivery towards Vodacom SA is degraded. Please do not resubmit any messages. SMSPortal have rerouted all possible traffic in order to limit any impact to customers but please note that Vodacom Reverse Billed (FTEU) messaging is still affected. <b>Type:</b> Network Outage <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending Reverse Billed (FTEU) messages to Vodacom SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

This incident was resolved at 21:26 (UTC+2).

We are investigating an issue causing a portion of authentication requests to fail via our REST API channel. <b>Incident Summary:</b> <b>Type:</b> REST API Degradation <b>Issue Start Time:</b> 14 July 2024 @ 17:24 (UTC+2) <b>Impact:</b> Customers might receive an authentication failure response when sending via the REST API channel. We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations. Our team are working to resolve the issue as quickly as possible. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our technical support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>. The SMSPortal Team

After extensive monitoring, we believe this issue to be resolved.

MTC Namibia have informed us that services have been restored. We will continue to monitor extensively.

MTC Namibia are experiencing intermittent network issues due to power interruptions in the city, thus affecting services. The operator is working to restore services as quickly as possible. <b>Type:</b> Network Outage <b>Issue Start Time:</b> 10 Jul 2024 @ 19:30 (UTC+2) <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending to MTC Namibia. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

After extensive monitoring, we believe this issue to be resolved.

We are currently observing delays with delivery of messages towards MTN SA. <b>Type:</b> Mobile Network Outage <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending to MTN SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please do not resubmit any messages. Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance.

We are aware of an issue that caused slower response times on our REST API channel. The issue has been resolved but our team is actively working on preventative measures to ensure the stability of this service moving forward. <b>Incident Summary:</b> <b>Type:</b> REST API Degradation <b>Issue Start Time:</b> 24 June 2024 @ 16:18 (UTC+2) <b>Issue End Time:</b> 24 June 2024 @16:38 (UTC+2) <b>Impact:</b> During the specified timeframe, customers might have experienced increased response times via our REST API endpoints. We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>. The SMSPortal Team

This incident has been resolved.

We are aware of an issue that caused slower response times on our REST API channel. The issue has been resolved but our team is actively investigating the root cause and will implement preventative measures to ensure the stability of this service moving forward. <b>Incident Summary:</b> <b>Type:</b> REST API Degradation <b>Issue Start Time:</b> 24 May 2024 @ 10:16 (UTC+2) <b>Issue End Time:</b> 24 May 2024 @10:33 (UTC+2) <b>Impact:</b> During the specified timeframe, customers might have experienced increased response times via our REST API endpoints. We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>. The SMSPortal Team

After extensive monitoring we believe this issue to be resolved. The affected messages have been resubmitted at no cost to our customers.

Telkom Mobile SA is currently experiencing a general outage on their network and as a result SMS delivery towards Telkom Mobile SA is degraded. Please do not resubmit any messages. <b>Type:</b> Network Outage <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending to Telkom Mobile SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

After extensive monitoring we believe this issue to be resolved. The affected messages have been resubmitted at no cost to our customers.

Cell C SA is currently experiencing an outage due to an overnight update they performed on their SMSCs. As a result SMS delivery towards Cell C SA is degraded. SMSPortal have rerouted all possible traffic in order to limit any impact to customers but please note that Reverse Billed (FTEU) messaging is still affected. Please do not resubmit any messages that you believe may be affected. <b>Type:</b> Network Outage <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending Reverse Billed (FTEU) messages to Cell C SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

After extensive monitoring, we believe this issue to be resolved.

Vodacom SA is currently experiencing connectivity issues and as a result SMS delivery towards Vodacom SA is degraded. Please do not resubmit any messages. SMSPortal have rerouted all possible traffic in order to limit any impact to customers but please note that Vodacom International and Reverse Billed (FTEU) messaging are still affected. <b>Type:</b> Network Outage <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending International and Reverse Billed (FTEU) messages to Vodacom SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

Two of our core Data Centres experienced outbound connectivity issues between 18:57 (UTC+2) and 19:24 (UTC+2) which may have resulted in outbound message delays. <b>Incident Summary:</b> <b>Type:</b> Network Service Degradation <b>Issue Start Time:</b> 12 Jan 2024 @ 18:57 (UTC+2) <b>Issue End Time:</b> 12 Jan 2024 @ 19:24 (UTC+2) <b>Impact:</b> During the specified timeframe, the outbound connectivity from two of our core Data Centres was unstable. This may have resulted in messages remaining in a queued state and waiting to be processed. We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>. The SMSPortal Team

We regret to inform you that we recently experienced a technical disruption impacting our Legacy API services. Despite the API application pool reporting its status as online, it was unable to process external requests. <b>Incident Summary:</b> <b>Type:</b> API Outage <b>Impact:</b> Customers were erroneously receiving a response of "The username or password is invalid" when utilising our SQL, Web Service, and HTTP APIs. We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations. Our technical team have initiated corrective measures to prevent similar occurrences in the future. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>. The SMSPortal Team

Our technical team identified the root cause of the issue earlier today and we are actively implementing preventive measures to minimise the likelihood of any future occurrences. If you experience any further issues or have additional concerns, please do not hesitate to reach out to our support team.

We regret to inform you that we recently experienced a technical disruption affecting our REST API service. Our team is actively investigating the root cause to implement preventative measures and ensure the stability of this service moving forward. <b>Incident Summary:</b> <b>Type:</b> REST API Degradation <b>Issue Start Time:</b> 05 Dec 2023 @ 09:34 (UTC+2) <b>Issue End Time:</b> 05 Dec 2023 @10:14 (UTC+2) <b>Impact:</b> During the specified timeframe, customers might have experienced intermittent connectivity or increased response times via our REST API endpoints. We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>. The SMSPortal Team

Our DevOps engineers received an automated alert notifying us that one of our database availability groups experienced an automatic failover. Our engineers returned the database server back to its original state and on its return, two of our core routing databases went into "Recovery" mode. We immediately restored a backup and adjusted applications to continue processing. <b>Incident Summary:</b> <b>Type:</b> Outbound SMS Delays <b>Issue Start Time:</b> 28 Oct 2023 @ 01:40 (UTC+2) <b>Issue End Time:</b> 28 Oct 2023 @ 02:15 (UTC+2) <b>Impact:</b> During the specified timeframe messages were being queued and were processed once the databases were restored. Our sincere apologies for any inconvenience caused. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>.

Our Data Centre providers are currently investigating the root cause of an internal connectivity issue that occurred between two of our core data centres. <b>Incident Summary:</b> <b>Type:</b> Internal Network Outage <b>Issue Start Time:</b> 26 Oct 2023 @ 12:48 (UTC+2) <b>Issue End Time:</b> 26 Oct 2023 @ 12:54 (UTC+2) <b>Impact:</b> During the specified timeframe, our internal network experienced an unexpected interruption, resulting in messages remaining in a queued state and waiting to be processed. We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>. The SMSPortal Team

While our data centre providers have made significant efforts to identify the root cause, they have been unable to pinpoint it definitively. They have confirmed that the network issues were observed to have started at 09:49 (UTC+2) with all operations returning to normal by 09:54 (UTC+2). We will continue to closely monitor the situation and work closely with the data centre engineers to uncover the root cause and implement any necessary preventative measures. Your patience and understanding during this process are greatly appreciated. If you experience any further issues or have additional concerns, please do not hesitate to reach out to our support team.

Our Data Centre providers are currently investigating the root cause of connectivity issues that occurred at two of our core data centres. <b>Type:</b> Network Degradation <b>Issue Start Time:</b> 18 Sep @ 09:50 (UTC+2) <b>Issue End Time:</b> 18 Sep @ 09:54 (UTC+2) <b>Impact:</b> Customers might have experienced intermittent connectivity or increased response times on our platform. We appreciate your patience while the data centre engineers investigate and we will keep you updated. Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

We regret to inform you that we encountered a brief technical disruption that affected our API services. <b>Incident Summary:</b> <b>Type:</b> API Outage <b>Issue Start Time:</b> 21 Aug 2023 @ 14:55 (UTC+2) <b>Issue End Time:</b> 21 Aug 2023 @ 15:02 (UTC+2) <b>Impact:</b> During the specified timeframe, our API service experienced an unexpected interruption, resulting in customers potentially encountering HTTP 500 error responses (Internal Server Error) while using this service. Our technical team promptly addressed the issue, and we have taken measures to prevent similar occurrences in the future. We understand the critical role our APIs play in your business processes and are committed to upholding the highest standards of service reliability. We understand the inconvenience this may have caused and sincerely apologise for any disruptions to your operations. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at <a href="mailto:help@smsportal.com">help@smsportal.com</a>. The SMSPortal Team

After extensive monitoring, we believe this incident to be resolved.

We have been informed that the issue has been resolved. We will continue to monitor.

We are currently investigating the root cause of connectivity issues at one of our core data centres. <b>Type:</b> Network Degradation <b>Issue Start Time:</b> 27 Jul @ 12:36 (UTC+2) <b>Impact:</b> Customers might experience intermittent connectivity or increased response times on our platform. We appreciate your patience while the data centre engineers work to resolve the issue and we will keep you updated. Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

After extensive monitoring, we believe this issue to be resolved.

MTN SA have informed us that the issue has been resolved. We will continue to monitor extensively. Please do not resubmit any messages you believe to be affected. Messages are queued for retry by MTN SA and will be delivered during the course of the day.

MTN SA is currently experiencing technical issues on their core network and as a result SMS delivery towards MTN SA is degraded. <b>Type:</b> Mobile Network Outage <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending to MTN SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please do not resubmit any messages. Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance.

After extensive monitoring, we believe this issue to be resolved.

Telkom Mobile SA have informed us that the issue should be resolved. We will continue to monitor extensively.

Telkom Mobile SA are currently experiencing technical issues on their SMSCs causing outbound messages to fail. As a result, customers may be receiving a delivery status of "UNDELIV" for messages towards Telkom Mobile SA. <b>Type:</b> Delivery Degradation <b>Issue Start Time:</b> 16 Apr 2023 @ 22:07 (UTC+2) <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending to Telkom Mobile SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

After extensive monitoring, we believe this issue to be resolved.

Cell C SA have informed us that the issue has been resolved and that they are currently processing a backlog of messages and delivery receipts. We will continue to monitor extensively.

Cell C are currently experiencing a technical issue on their SMSCs causing irregular delivery and delayed delivery receipts for a portion of messages. Please do not resubmit any messages that you believe may be affected. SMSPortal have rerouted all possible traffic in order to limit any impact to customers. <b>Type:</b> Delivery Degradation <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery receipts when sending towards Cell C SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:help@smsportal.com">help@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

After extensive monitoring, we believe this issue to be resolved.

Cell C SA have informed us that the issue has been resolved and that they are currently processing the backlog of messages. We will continue to monitor extensively.

Cell C are currently experiencing a delay in returning delivery receipts for a portion of messages. Please do not resubmit any messages that you believe may be affected. SMSPortal have rerouted all possible traffic in order to limit any impact to customers. <b>Type:</b> Delivery Degradation <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery receipts when sending towards Cell C SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

Cell C SA informed us that the issue has been resolved.

Cell C SA performed overnight maintenance on their platform, resulting in an ongoing technical outage. As a result, customers may experience irregular delivery with inconsistent delivery receipts when sending towards Cell C SA. The operator is working to resolve the issue. SMSPortal has rerouted all possible traffic in order to limit any impact to customers. <b>Type:</b> Delivery Degradation <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery receipts when sending towards Cell C SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

MTN SA have informed us that the issue has been resolved and that their backlog of DLRs have been processed.

MTN SA are currently experiencing a delay in returning delivery receipts for a portion of messages. Please do not resubmit any messages that you believe may be affected. <b>Type:</b> DLR Delays <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery receipts when sending towards MTN SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

Cell C SA have performed a rollback and services have been restored.

Cell C SA performed overnight maintenance on their platform that has resulted in an ongoing technical outage. As a result, customers may experience irregular delivery with inconsistent delivery receipts when sending towards Cell C SA. The operator is working to resolve the issue as quickly as possible. SMSPortal have rerouted all possible traffic in order to limit any impact to customers. <b>Type:</b> Delivery Degradation <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery receipts when sending towards Cell C SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

After extensive monitoring, we believe this incident to be resolved.

Our data centre engineers have informed us that the issue is resolved. We will continue to monitor. Our sincere apologies for any inconvenience caused.

We are continuing to investigate this issue.

Our Maidenhead Data Centre is currently experiencing network connectivity issues. <b>Type:</b> Network Outage <b>Issue Start Time:</b> 4 Nov 2021 @ 08:55 (UTC+2) <b>Impact:</b> Customers may experience poor connectivity or packet loss when connecting to our SMPP3 and SMPP4 and our Customer Web Interface. We appreciate your patience while the data centre engineers work to resolve the issue and we will keep you updated. Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

MTN SA have informed us that the issue has been resolved and that their backlog of DLRs have been processed.

MTN SA are currently experiencing a delay in returning delivery receipts for a portion of messages. Please do not resubmit any messages that you believe may be affected. <b>Type:</b> DLR Delays <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery receipts when sending towards MTN SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

After extensive monitoring, we believe this issue to be resolved.

MTN SA have informed us that the issue has been resolved. We will continue to monitor extensively.

MTN SA are currently experiencing a delay in returning delivery receipts for a portion of messages. Please do not resubmit any messages that you believe may be affected. <b>Type:</b> DLR Delays <b>Impact:</b> Customers may experience inconsistent or delayed delivery receipts when sending towards MTN SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance.

Our payment gateway provider has confirmed that the Pay Now service is up and running again. Online payments via Debit Card, Credit Card and Instant EFT are on back online. We appreciate your patience. The SMSPortal Team

Our payment gateway provider is currently experiencing an issue on their platform. The vendor is aware and is working to resolve the issue as quickly as possible. EFT and cash deposit payment methods are still available. <b>Type:</b> Payment Gateway Offline <b>Impact:</b> Online payments via Debit Card, Credit Card and Instant EFT cannot be processed currently. We appreciate your patience while the vendor works to resolve the issue and we will keep you updated. Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

After extensive monitoring we believe this issue to be resolved. The affected messages have been resubmitted at no cost to our customers.

Cell C have informed us that services have been restored. We will continue to monitor extensively.

Cell C SA are rejecting a portion of outbound messages with a generic "Unknown Error". As a result, customers may be receiving an incorrect delivery status of "UNDELIV" for these messages. Once Cell C SA have resolved the issue, any messages with the incorrect status will be resubmitted at no cost to our customers. SMSPortal have rerouted all possible traffic in order to limit any impact to customers. <b>Type:</b> Delivery Degradation <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending to Cell C SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

After extensive monitoring throughout the day, we believe this issue to be resolved.

All SMPP services have been restored and we will continue to monitor extensively.

Our smpp3.smsportal.com and smpp4.smsportal.com servers are currently experiencing network connectivity issues due to data centre maintenance. SMPP Customers should please make use of smpp1.smsportal.com and smpp2.smsportal.com until the issue is resolved. <b>Type:</b> Data Centre Service Degradation <b>Impact:</b> Customers may experience poor connectivity or be unable to bind to smpp3.smsportal.com and smpp4.smsportal.com We appreciate your patience while the data centre engineers work to resolve the issue and we will keep you updated. Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

After extensive monitoring, we believe this issue to be resolved. The affected messages have been resubmitted at no cost to our customers.

A fix has been implemented and we are monitoring the results.

Cell C SA are rejecting a portion of outbound messages with a generic "Unknown Error". As a result, customers may be receiving an incorrect delivery status of "UNDELIV" for these messages. Once Cell C SA have resolved the issue, any messages with the incorrect status will be resubmitted at no cost to our customers. SMSPortal have rerouted all possible traffic in order to limit any impact to customers. <b>Type:</b> Delivery Degradation <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending to Cell C SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

After extensive monitoring we believe this issue to be resolved. The affected messages have been resubmitted at no cost to our customers.

Cell C have informed us that services have been restored. We will continue to monitor extensively.

Cell C SA are rejecting portion of outbound messages with a generic "Unknown Error". As a result, customers may be receiving an incorrect delivery status of "UNDELIV" for these messages. Once Cell C SA have resolved the issue, any messages with the incorrect status will be resubmitted at no cost to our customers. SMSPortal have rerouted all possible traffic in order to limit any impact to customers. <b>Type:</b> Delivery Degradation <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending to Cell C SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

After extensive monitoring we believe this incident to be resolved.

MTN SA have informed us that the issue has been resolved. We will continue to monitor extensively.

MTN SA are currently experiencing a delay in returning delivery receipts for a portion of messages. Please do not resubmit any messages that you believe may be affected. <b>Type:</b> DLR Delays <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery receipts when sending towards MTN SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

After extensive monitoring we believe this issue to be resolved. The affected messages have been resubmitted at no cost to our customers.

Cell C have informed us that services have been restored. We will continue to monitor extensively.

Cell C SA are rejecting portion of outbound messages with a generic "Unknown Error". As a result, customers may be receiving an incorrect delivery status of "UNDELIV" for these messages. Once Cell C SA have resolved the issue, any messages with the incorrect status will be resubmitted at no cost to our customers. SMSPortal have rerouted all possible traffic in order to limit any impact to customers. <b>Type:</b> Delivery Degradation <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending to Cell C SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

MTN SA have informed us that the issue has been resolved. The outstanding DLRs and MOs have also been returned.

MTN SA are failing to return a portion of delivery receipts and replies. All of our testing and feedback indicates that messages are still being received on handsets, so please do not resubmit any messages that you believe may be affected. <b>Type:</b> DLR and MO degradation <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery receipts and replies to and from MTN SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

After extensive monitoring we believe this issue to be resolved. The affected messages have been resubmitted at no cost to our customers.

Services have been restored. We will continue to monitor extensively.

Telkom Mobile SA is currently experiencing a general outage on their network and as a result SMS delivery towards Telkom Mobile SA is degraded. Please do not resubmit any messages. <b>Type:</b> Network Outage <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery times when sending to Telkom Mobile SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance. The SMSPortal Team

After extensive monitoring we believe this incident to be resolved.

MTN SA have informed us that the issue has been resolved. We will continue to monitor extensively.

MTN SA are currently experiencing a delay in returning delivery receipts for a portion of messages. Please do not resubmit any messages that you believe may be affected. <b>Type:</b> DLR Delays <b>Impact:</b> Customers may experience irregular delivery with inconsistent delivery receipts when sending towards MTN SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact <a href="mailto:support@smsportal.com">support@smsportal.com</a> should you require further information or assistance. The SMSPortal Team