Is SmartVault Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

We’re currently experiencing issues with email delivery. Our team is working to resolve this as quickly as possible. Thanks for your patience.

This incident has been resolved.

Due to Internet Service Provider (ISP) outages, the SmartVault Service is experiencing intermittent service interruptions and some of our customers may not be able to access the application at this time. We are working diligently to investigate this disruption in service, and we apologize to those customers that are currently impacted.

The SmartVault service is back online and fully operational. We sincerely apologize to all our customers impacted by the disruption. If you are still having problems accessing SmartVault, please clear your cache and try logging in again.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.

This incident has been resolved.

We are currently investigating this issue

The SmartVault service is back online and fully operational. We sincerely apologize to all our customers impacted by the intermittent disruption. If you are still having problems accessing SmartVault, please contact our Support Team at https://support.smartvault.com.

Our engineering team has been able to diagnose the issue that caused the intermittent disruption. The service is back up and running, and we are currently monitoring the situation. We are sorry about the impact this Service Disruption had on our customers.

The SmartVault service is experiencing intermittent service interruptions and some of our customers may not be able to access SmartVault at this time. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 15 minutes.

The issue with the Automated Upload/Download notifications is now resolved and notifications are being sent out as scheduled. If you experience any additional issues, please feel free to contact us on our support page at https://support.smartvault.com. You can also find status updates regarding this issue on our status page at http://status.smartvault.com/

The Automated Upload/Download Notification service is experiencing intermittent delays and some of our customers may not be receiving timely notifications. We are working diligently to resolve this delay, and we apologize to those customers that are currently impacted. If you experience any additional issues, please feel free to contact us on our support page at https://support.smartvault.com. You can also find status updates regarding this issue on our status page at http://status.smartvault.com/

Attn. All Quickbooks & SmartVault Integration Customers: The previously mentioned issue with our Quickbooks Desktop integration has been resolved. Here is a helpful link on how to manually check for updates to SmartVault in the future: https://support.smartvault.com/Other/Additional_Resources_for_New_Users/Manually_Check_for_Updates_to_SmartVault

We are aware of a current issue with our QuickBooks Desktop integration. While we work to resolve this issue, here is a helpful link for a quick workaround. http://bit.ly/2VNBoiz If you experience any additional issues, please feel free to contact us on our support page at https://support.smartvault.com. You can also find status updates regarding this issue on our status page at http://status.smartvault.com/

The SmartVault Dashboard is back online and fully operational. We sincerely apologize to all our customers impacted by the intermittent disruption. If you are still having problems accessing SmartVault, please clear your cache and try logging in again.

We have located the cause of this issue and are working on implementing a fix. We apologize for any inconvenience this may have caused and appreciate your patience. Please reach out to our Support team at https://support.smartvault.com if you have any questions.

The SmartVault Dashboard (Web Portal) is experiencing intermittent service interruptions and some of our customers may not be able to access the Dashboard at this time. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 15 minutes.

Customers are no longer having SmartVault connectivity issues. Internet Service Provider issues are now resolved.

We are receiving reports that customers are no longer having SmartVault connectivity issues. We will continue to monitor for the next two hours.

We are receiving reports of connectivity issues with SmartVault from several customers. The SmartVault service is up and running and we believe that there may be an issue with an Internet Service Provider. We are currently investigating this issue and will provide an update shortly.

The SmartVault service is back online and fully operational. We sincerely apologize to all our customers impacted by the intermittent disruption. If you are still having problems accessing SmartVault, please clear your cache and try logging in again. This KB article will provide further information, https://support.smartvault.com/07Support/01Knowledge_Base/Issues_With_SmartVault_After_Maintenance.

We are continuing to investigate this issue.

The SmartVault Service is offline. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 15 minutes.

We've identified the "unable to receive code via SMS" as a problem with our third party 2 Factor Authentication service provider. We have reported the issue to them. In the meantime, you can use the alternate method of "Send code to email" feature on the SmartVault Sign-in page. Once they have resolved it on their end, we will notify our SmartVault customers. Stay subscribed here.

The SmartVault 2 Factor Authentication service is currently experiencing intermittent interruptions and some of our customers may not to receive their SMS code to their mobile device at this time However, you can choose to receive the code to your email address from the SmartVault Sign-in page. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 60 minutes.

The SmartVault service is back online and fully operational. We sincerely apologize to all our customers impacted by the intermittent disruption. If you are still having problems accessing SmartVault, please clear your cache and try logging in again. This KB article will provide further information, https://support.smartvault.com/07Support/01Knowledge_Base/Issues_With_SmartVault_After_Maintenance. Our engineers will provide more detail regarding this intermittent disruption in the next 5 – 7 business days. That information will be posted and linked from this page.

Monitoring - We have added additional resources to our Preview/Search system to resolve the incident. However, it will take some time for the backlog of items to be processed. 1. All documents are still available in SmartVault. 2. Some documents that were uploaded this past weekend will not be available for Preview or Searchable in the portal until the backlog has been processed. 3. These documents are still available and can be downloaded for viewing. Next Steps: Continue monitoring the new resource to ensure all backlog is processed. Next Update: 4/3/2018 2:00 PM

We have added additional resources to our Preview/Search system to resolve the incident. However, it will take some time for the backlog of items to be processed. 1. All documents are still available in SmartVault. 2. Some documents that were uploaded this past weekend will not be available for Preview or Searchable in the portal until the backlog has been processed. 3. These documents are still available and can be downloaded for viewing. Next Steps: Continue monitoring the new resource to ensure all backlog is processed. Next Update: 2:30 PM

Due to a high volume of uploads the preview/search tasks are backlogged, meaning preview/search will be delayed until the backlog is processed. Next Step: Adding additional resources to process preview/search tasks faster.

A service incident has been reported. For some customers the preview feature is not loading documents in the portal at this time. Documents are still available for download and viewing. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.

The SmartVault service is back online and fully operational. We sincerely apologize to all our customers impacted by the intermittent disruption. If you are still having problems accessing SmartVault, please clear your cache and try logging in again. This KB article will provide further information, https://support.smartvault.com/07Support/01Knowledge_Base/Issues_With_SmartVault_After_Maintenance. Our engineers will provide more detail regarding this intermittent disruption in the next 5 – 7 business days. That information will be posted and linked from this page.

A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.

The SmartVault Service is back online and fully operational. We sincerely apologize to all of our customers impacted by this service disruption.

It appears that we had an issue with the Data Network/Switch within the data center. Service is recovering and customers are able to log back in. If you still see a maintenance message, sign out and sign back into SmartVault. We are continuing to monitor the situation and working to determine the root cause of the problem.

A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.

The SmartVault Portal service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

The SmartVault Portal service is experiencing intermittent service interruptions. Customers may experience slow load times. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update once available.

The SmartVault upload service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

The SmartVault Upload service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update once available.

The SmartVault Upload/Download Notification Service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

The SmartVault Upload/Download notification service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update once available.

The SmartVault Document Preview Service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

Our engineering team has been able to diagnose the issue that caused the intermittent disruption, and the service should be fully restored within the next two hours.

The SmartVault Document Preview service is experiencing intermittent service interruptions for newly uploaded documents. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update once available.

The SmartVault Upload service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

The SmartVault Upload service is experiencing intermittent service interruptions for some customers. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update once available.

The service interruption has been resolved for the current support phone number 866-674-6785.

The current support phone number, 866-674-6785, is experiencing a service interruption. Please utilize 888-607-4275 for direct phone support while our engineers troubleshoot this issue. We apologize for the inconvenience.

The RightSignature] service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

Our engineering team has been able to diagnose the issue that caused the intermittent disruption, and the service should be confirmed as restored by Tuesday, 1 pm.

The RightSignature service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update by 3 pm.

The integration service with Bill.com is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

The integration service with Bill.com continues to experience intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update at 11 am.

The integration service with Bill.com is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in an hour.

The SmartVault upload/download notifications service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

The customer upload/download notification service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update on the hour.

The SmartVault upload/download notification service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

The SmartVault upload/download notification service continues to experience intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update tomorrow at 10:00 AM.

The SmartVault upload/download notification service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. Password reset, activation and manual upload notifications are still functional. We will provide an update on the hour.

The SmartVault Corporate website is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

Intermittent access to The SmartVault corporate website has been restored. Customers remain able to login to my.smartvault.com and access SmartVault Services and Support. We are working diligently to resolve this, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.

The SmartVault corporate website is offline. Customers are still able to login to my.smartvault.com and access SmartVault Services and Support. We are working diligently to resolve this, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.

The SmartVault corporate website is offline. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour

This incident has been resolved.

The SmartVault file upload service continues to experience intermittent service disruption for some customers. We have identified the issue and are working to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 4 hours.

We are currently investigating this issue.

SmartVault Phone Support has been restored. We sincerely apologize to all of our customers impacted by this incident.

SmartVault Phone Support is offline. This is due to a power outage in our main office. Phone support will be restored once power has returned. Please note that LiveChat support is available. Thank you for your patience.

The Product Email service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

The Product Email service is experiencing intermittent service interruptions. Password resets emails will be delayed. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update on Thursday, 10:00 CDT.

This incident has been resolved.

We are continuing to research the issue

We are currently investigating this issue.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

The SmartVault RightSignature Get Signature feature is not working. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update on Monday, 1:00 PM CT.

The SmartVault Upload service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

The SmartVault Upload service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.

SmartVault Phone Support has been restored. We sincerely apologize to all of our customers impacted by this incident.

SmartVault Phone Support is offline. This is due to a power outage in our main office. Phone support will be restored once power has returned. Thank you for your patience.

SmartVault Phone Support is offline. This is due to a power outage in our main office. Phone support will be restored once power has returned. Thank you for your patience.

The SmartVault Search service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption. If you are still having search issues, please contact customer support.

The SmartVault Search service is experiencing intermittent service interruptions. Customers may experience search failure during the next 24 hours as engineering works to resolve the issue this weekend. We anticipate the service to be fully restored by Monday, May 22nd. We apologize to those customers that are currently impacted.

The SmartVault Search service is experiencing intermittent service interruptions for some customers. Our engineers have identified the root cause of this issue. Some customers may experience search failure during the next 24 hours as engineering works to resolve the issue. We apologize to those customers that are currently impacted. We will provide an update in 24 hours.

The SmartVault Phone Support service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

Removed non-related update.

Our engineering team has been able to diagnose the issue that caused the intermittent disruption, and the service should be fully restored within the next 2 hours.

The SmartVault Phone Support service continues to experience intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.

The SmartVault Phone Support service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.

The SmartVault Email service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

The SmartVault Email service is experiencing intermittent service interruptions. This may cause product emails and Upload/Download notifications to be delayed. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour

A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.

The SmartVault Email service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

Our engineering team has been able to diagnose the issue that caused the intermittent disruption, and the backlog of emails are now being processed. We will continue to monitor the Email service.

The SmartVault Email service is experiencing intermittent service interruptions. This may cause product emails and Upload/Download notifications to be delayed. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour

The SmartVault Portal and Dashboard services are back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

The SmartVault Portal and Dashboard services continue to experience intermittent service disruptions. We are working diligently to resolve these disruptions in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.

The SmartVault Portal and Dashboard services are experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour

A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.

The new SmartVault Search service was deployed in January of 2017, and all customers are in the process of being migrated to the new search service. If you were a SmartVault customer prior to October 17, 2016 and believe you still may be having any issues with search, please contact support@smartvault.com.

Our engineering team has been able to diagnose the issue that caused the intermittent disruption. Dev Ops is working to restore functionality to those customers affected.

The SmartVault Search service is experiencing intermittent service interruptions for some user accounts. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update within the next 24 hours.

The service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

The SmartVault Portal and Dashboard services are experiencing intermittent service disruption due to a bulk upload. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted.

The SmartVault Portal and Dashboard services are experiencing intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted.

Our engineering team has been able to diagnose the issue that caused the intermittent disruption, and the service has been fully restored. We will continue to monitor for 24 hours.

The SmartVault Portal and Dashboard services continue to experience intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update at 3 pm.

The SmartVault Portal and Dashboard services continue to experience intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update at 12:00 pm tomorrow (April 5, 2017)

The SmartVault Portal and Dashboard services continue to experience intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.

The SmartVault Portal and Dashboard services are experiencing intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.

A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.

The upstream provider that caused SmartVault Get Signature feature to not work has reported they are back online and fully operational. We sincerely apologize to all of our customers impacted by this disruption. If you are still having problems accessing SmartVault, please clear your cache and try logging in again. (https://support.smartvault.com/06SmartVault_Connected_Desktop/Connected_Desktop_How-To_Guides/Clear_the_Connected_Desktop_Cache)

The RightSignature service continues to experience service disruption. The upstream provider issues caused SmartVault Get Signature feature to not work. They are working diligently to resolve this disruption in service, you can monitor their status at http://status.rightsignature.com/. We apologize to those customers that are currently impacted. We will provide an update later today.

The SmartVault notification service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

The SmartVault notification service continues to experience intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.

The SmartVault notification service continues to experience intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.

The SmartVault notification service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 30 minutes.

The SmartVault Service is back online and fully operational. We sincerely apologize to all of our customers impacted by this service disruption.

The SmartVault notification service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 30 minutes.

The SmartVault Drive service is back online and fully operational. The issue impacted several isolated customers. We sincerely apologize to all of our customers impacted by this intermittent disruption.

The SmartVault Drive service continues to experience intermittent service disruption for a limited number of customers. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.

The SmartVault Drive service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.

A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.

The SmartVault service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

The SmartVault service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.

A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.

The SmartVault web server monitoring is complete and the service fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

Our engineering team has isolated and diagnosed the root cause of the connection problems between our web servers and the Internet, which have been causing performance issues for some of our customers, during times of the day when the load is the heaviest. A fix was implemented on the evening of November 10th, and has held up very well today under heavy load. Our engineering team will continue to monitor the situation over the coming days and weeks, and will make further performance improvements as needed, to ensure the system is operating at peak efficiency. We know that you depend on SmartVault to run your business, and any disruption in service has a major impact on your daily workflow. On behalf of our entire team, we apologize for the inconvenience this incident has caused, and want to sincerely thank you for your patience as our engineering and IT teams have worked around the clock to diagnose and implement a fix for this issue.

For the latest update on this issue, please click <a href="https://support.smartvault.com/04Support/03-Service-Status/Service_Performance_Update">here</a>.

The SmartVault Dashboard service continues to experience intermittent service disruption. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update within 24 hours.

The Window Desktop and Dashboard services are experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.

A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.

The SmartVault notification service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption. If you are still having problems accessing SmartVault, please clear your cache and try logging in again. (https://support.smartvault.com/06SmartVault_Connected_Desktop/Connected_Desktop_How-To_Guides/Clear_the_Connected_Desktop_Cache)

The SmartVault notification service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted.

A service incident has been reported. We are working diligently to investigate the reported incident, and we apologize to those customers that may be impacted. We will provide an update as soon as we have more information.

This incident has been resolved.

A recent software update may cause the SmartVault Portal to error on load. To correct this issue, refresh your browser by doing CTRL+F5 (Mac os X: shift-command-R) This will download the web page changes. http://support.smartvault.com/Portal_Gets_Stuck_Loading_or_Show_Files

The email notification service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

The email notification service is experiencing intermittent service interruptions. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.

The Content Preview service is back online and fully operational. We sincerely apologize to all of our customers impacted by this intermittent disruption.

Our engineering team has been able to diagnose the issue that caused the intermittent disruption, and the service should be fully restored within the hour.

The Content Preview service is experiencing intermittent service interruptions for some customers. We are working diligently to resolve this disruption in service, and we apologize to those customers that are currently impacted. We will provide an update in 1 hour.