Smartsheet Incident History

Get real-time status information for Smartsheet. Our monitoring system continuously checks Smartsheet's services and components across all global regions to provide you with the most up-to-date status information.

Smartsheet is currently Operational. This means all systems are operating normally. In order to get more details about the status of the service, please check the detailed status information below

Live Status

Operational

Last checked 2025-04-26T09:48:03.131Z

Official Status Page smartsheet.com

Historical record of incidents for Smartsheet

Apr 24, 2025

Delays in Workflow Automation and Sheet Access

Last update 2025-04-24T14:59:00.000Z

Investigating2025-04-24T14:59:00.000Z

We have identified an issue where users may experience intermittent failures with workflows and sheet interactions, including sheets not saving or loading as expected. This may impact the ability to trigger or complete automated processes.We are actively investigating and will provide an update as soon as more information becomes available.

Apr 21, 2025

Unable to load Dashboards

Last update 2025-04-21T21:45:00.000Z

Investigating2025-04-21T21:45:00.000Z

We have identified an issue where users may experience intermittent failures loading dashboards. Users can try to refresh the dashboard to resolve these issues. We will provide an update when more information is available.

Apr 8, 2025

Login attempts failures

Last update 2025-04-08T14:07:00.000Z

Update2025-04-08T14:07:00.000Z

We are continuing to investigate this issue.

Update2025-04-08T14:02:00.000Z

We are continuing to investigate this issue.

Update2025-04-08T14:00:00.000Z

We are continuing to investigate this issue.

Update2025-04-08T13:59:00.000Z

We are continuing to investigate this issue.

Investigating2025-04-08T13:58:00.000Z

We're investigating issues affecting some login attempts, as well as navigation within the app for logged-in users. The issue has been identified and we're working to mitigate impact.

Login attemps failures

Last update 2025-04-08T14:07:00.000Z

Update2025-04-08T14:07:00.000Z

We are continuing to investigate this issue.

Update2025-04-08T14:02:00.000Z

We are continuing to investigate this issue.

Update2025-04-08T14:00:00.000Z

We are continuing to investigate this issue.

Update2025-04-08T13:59:00.000Z

We are continuing to investigate this issue.

Investigating2025-04-08T13:58:00.000Z

We're investigating issues affecting some login attempts, as well as navigation within the app for logged-in users. The issue has been identified and we're working to mitigate impact.

Login attemps failure

Last update 2025-04-08T14:02:00.000Z

Update2025-04-08T14:02:00.000Z

We are continuing to investigate this issue.

Update2025-04-08T14:00:00.000Z

We are continuing to investigate this issue.

Update2025-04-08T13:59:00.000Z

We are continuing to investigate this issue.

Investigating2025-04-08T13:58:00.000Z

We're investigating issues affecting some login attempts, as well as navigation within the app for logged-in users. The issue has been identified and we're working to mitigate impact.

Investigating

Last update 2025-04-08T14:00:00.000Z

Update2025-04-08T14:00:00.000Z

We are continuing to investigate this issue.

Update2025-04-08T13:59:00.000Z

We are continuing to investigate this issue.

Investigating2025-04-08T13:58:00.000Z

We're investigating issues affecting some login attempts, as well as navigation within the app for logged-in users. The issue has been identified and we're working to mitigate impact.

Apr 4, 2025

Dashboards and template creation failing

Last update 2025-04-04T22:27:00.000Z

Identified2025-04-04T22:27:00.000Z

We are currently investigating some customer reports of Dashboards failing to load. Additional, Control Center provisioning and template creation may fail when dashboards are included. We will continue to provide frequent updates as we work towards resolution.

Investigating2025-04-04T21:50:00.000Z

We are currently investigating some customer reports of Dashboards failing to load. We will continue to provide frequent updates as we work towards resolution.

Dashboards failing to load

Last update 2025-04-04T21:50:00.000Z

Investigating2025-04-04T21:50:00.000Z

We are currently investigating some customer reports of Dashboards failing to load. We will continue to provide frequent updates as we work towards resolution.

Apr 3, 2025

Intermittent app connectivity

Last update 2025-04-03T22:22:00.000Z

Investigating2025-04-03T22:22:00.000Z

We are investigating some customer reports of intermittent app connectivity with Smartsheet assets. We will continue to provide frequent updates as we work towards resolution.

Mar 27, 2025

Investigating Workflow Automation and Search delays and errors loading Sheets

Last update 2025-03-27T18:07:00.000Z

Postmortem2025-03-27T18:07:00.000Z

Resolved2025-03-27T18:03:00.000Z

This incident has been resolved.

Monitoring2025-03-27T15:38:00.000Z

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

Identified2025-03-27T15:18:00.000Z

We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.

Investigating2025-03-27T14:57:00.000Z

We are currently investigating some customer reports of Workflow Automation delays and errors loading Sheets. We will continue to provide frequent updates as we work towards resolution.

Mar 25, 2025

Workflows are currently Delayed & Some Sheets Not Loading

Last update 2025-03-25T14:29:00.000Z

Postmortem2025-03-25T14:29:00.000Z

Resolved2025-03-20T15:56:00.000Z

This incident has been resolved.

Investigating2025-03-20T14:55:00.000Z

We have identified an issue causing automated workflows to be delayed and some sheets not opening and we are taking action to resolve.