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Smartsheet customers may encounter errors when attempting to upload, download, or process files using Brandfolder and File Library. Other Google-integrated features, including reCAPTCHA for login and Google Drive uploads, might also experience increased latency or error rates. Our operations team is actively monitoring the situation. We apologize for the inconvenience. https://status.cloud.google.com/

On May 27, 2025, at 9:50 AM PDT, some users experienced issues loading sheets or logging into Smartsheet. An issue with a temporary database table was identified and quickly addressed, restoring affected services by approximately 11:10 AM PDT.

This incident has been resolved.

We've identified an issue affecting access to Smartsheet and are beginning to see signs of recovery. Our team is actively investigating the root cause to ensure full stability.

We are currently investigating reports of intermittent access to Smartsheet. Users may experience difficulty logging in or accessing features.

We are currently investigating reports of intermittent access to Smartsheet. Users may experience difficulty logging in or accessing features.

On May 7th, starting around 6:50 AM PDT, some users experienced unexpected issues loading sheets and dashboards, executing workflows, and submitting forms \(including update and approval requests\). Our Engineering teams quickly identified that a recent internal service deployment caused degraded performance for these features. A fix was implemented and service was fully restored by 9:00 AM PDT.

This incident has been resolved.

We have identified the issue and have implemented a fix. We are monitoring to ensure continued stability of these features.

We are continuing to investigate this issue.

We are investigating some reports of intermittent errors in workflow execution, in loading dashboards and sheets, and in loading and submitting forms (including update and approval requests). We will update this status message as our investigation progresses.

We are investigating some reports of intermittent errors in workflow execution, in loading dashboards, and in loading and submitting forms (including update and approval requests). We will update this status message as our investigation progresses.

Starting at 10:15 PM Pacific Time on April 29th, 2025, some users experienced unexpected errors when logging in, navigating the application, or using the premium apps and API. Our engineering teams identified an issue with our load balancers and took mitigative action. The service fully recovered at 11:20 PM.

This incident has been resolved

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

We have identified mitigations for the issue and are taking action to resolve. The service is beginning to recover and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.

We are currently investigating some customer reports of issues and unexpected errors while logging in to the app, accessing assets, and navigating the site. We will continue to provide frequent updates as we work towards resolution.

On Thursday, April 24th at 6:37 AM PDT, we began experiencing delays in workflow automations executing. This resulted in increased latency and errors when trying to load sheets. The team investigated and resolved the issues by 12 PM PDT.

This incident has been resolved

We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We have identified an incident where some users may experience intermittent issues with workflows and sheet interactions, including sheets not saving or loading as expected. This may impact the ability to trigger or complete automated processes. We are actively investigating and will provide an update as soon as more information becomes available.

We are currently investigating some customer reports of issues and unexpected errors while logging in to the app, accessing assets, and navigating the site. We will continue to provide frequent updates as we work towards resolution.

We have identified an issue where users may experience intermittent failures with workflows and sheet interactions, including sheets not saving or loading as expected. This may impact the ability to trigger or complete automated processes.We are actively investigating and will provide an update as soon as more information becomes available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have identified an issue where users may experience intermittent failures loading dashboards. Users can try to refresh the dashboard to resolve these issues. We will provide an update when more information is available.

We have identified an issue where users may experience intermittent failures loading dashboards. Users can try to refresh the dashboard to resolve these issues. We will provide an update when more information is available.

On April 8th, 2025, starting around 6:10 AM PDT, some users experienced issues logging into and navigating Smartsheet. This was confirmed fully resolved for all users by 7:19 AM PDT. Our engineering teams quickly identified that a recent internal service deployment experienced an unexpected failure, impacting login methods and some application features. A rollback of this deployment was initiated, and full service was restored by approximately 7:19 AM PDT. We are reviewing our deployment processes and internal service dependencies to prevent future occurrences.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We're investigating issues affecting some login attempts, as well as navigation within the app for logged-in users. The issue has been identified and we're working to mitigate impact.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We're investigating issues affecting some login attempts, as well as navigation within the app for logged-in users. The issue has been identified and we're working to mitigate impact.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We're investigating issues affecting some login attempts, as well as navigation within the app for logged-in users. The issue has been identified and we're working to mitigate impact.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We're investigating issues affecting some login attempts, as well as navigation within the app for logged-in users. The issue has been identified and we're working to mitigate impact.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We're investigating issues affecting some login attempts, as well as navigation within the app for logged-in users. The issue has been identified and we're working to mitigate impact.

On Thursday, April 3rd at 3:00 PM PDT, we began experiencing connectivity issues around accessing sheets, reports, and dashboards. The team rolled back recently-made infrastructure configuration changes, which resolved the connectivity issues by 3:30 PM PDT.

This incident has been resolved.

We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.

We are investigating some customer reports of intermittent app connectivity with Smartsheet assets. We will continue to provide frequent updates as we work towards resolution.

On April 4th, 2025 at 2:50 PM PDT, an issue occurred during an update to the Dashboard database. This resulted in Dashboards becoming unavailable and caused partial disruptions to other services that interact with Dashboards. Our engineering teams immediately identified the issue and began the restoration process. The Dashboard database was successfully restored, and all Dashboard functionality and related services were returned to full operational status by 3:53 PM PDT. There was no data loss as a result of this incident. We are reviewing the update process and the error that occurred to implement improvements and prevent similar occurrences in the future.

This incident has been resolved.

We have identified the issue and taken action to resolve. We will continue to provide frequent updates as we work towards resolution.

There are some customer reports of Dashboards failing to load. Additionally, Control Center provisioning and template creation may fail when dashboards are included. We've identified the cause and will continue to provide frequent updates as we work towards resolution.

We are currently investigating some customer reports of Dashboards failing to load. We will continue to provide frequent updates as we work towards resolution.

We are currently investigating some customer reports of Dashboards failing to load. Additional, Control Center provisioning and template creation may fail when dashboards are included. We will continue to provide frequent updates as we work towards resolution.

We are currently investigating some customer reports of Dashboards failing to load. We will continue to provide frequent updates as we work towards resolution.

We are currently investigating some customer reports of Dashboards failing to load. We will continue to provide frequent updates as we work towards resolution.

We are investigating some customer reports of intermittent app connectivity with Smartsheet assets. We will continue to provide frequent updates as we work towards resolution.

Due to some timeout issues some customers were seeing delays in automated workflows starting at 11:26 GMT. The root cause was determined and resolved by additional cpu resources.

This incident has been resolved.

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.

We are currently investigating some customer reports of Workflow Automation delays and errors loading Sheets. We will continue to provide frequent updates as we work towards resolution.

This incident has been resolved.

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.

We are currently investigating some customer reports of Workflow Automation delays and errors loading Sheets. We will continue to provide frequent updates as we work towards resolution.

We experienced workflow processing delays starting at 10:23 AM ET due to a system issue. Our team took corrective actions, and by 12:04 PM ET, workflows were running normally again. All systems are now fully operational.

This incident has been resolved.

We have identified an issue causing automated workflows to be delayed and some sheets not opening and we are taking action to resolve.

This incident has been resolved.

We have identified an issue causing automated workflows to be delayed and some sheets not opening and we are taking action to resolve.

This incident has been resolved.

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

Users may experience issues Log in and opening assets. Our team is actively investigating this issue and working to identify the root cause. We apologize for any inconvenience this may cause and appreciate your patience as we work toward a resolution.

At 1:12pm PST a few large customers made a configuration change in their applications which caused db replication delay and prevented all Smartsheet users from creating and viewing sheets, forms, reports, and/or dashboards. The issue was promptly identified and resolved by 2:33pm PST. During that time, users were unable to access sheets, forms, reports, and/or dashboards in Smartsheet.

We received some customer reports of permissions errors after creating new assets between 1:12pm to 2:33pm. The errors are no longer occurring, and we are monitoring the stability of the application.

We are continuing to investigate this issue.

We received some customer reports of permissions errors after creating new assets between (Entertimeframe) Pacific Time. The errors are no longer occurring, and we are monitoring the stability of the application

Between 4:25 pm and 4:30 pm PST, some users experienced errors signing in or signing up to Smartsheet via the web app and API due to a database maintenance upgrade. Users who were already signed in were not affected, and full login/signup functionality was restored when the maintenance work completed.

> At 1:57pm PST an infrastructure configuration change caused issues with access to the application. The issue was promptly identified and resolved by 2:18pm PST. During that time, users may have experienced slow load times or failures when trying to load the Smartsheet application.

Resolved - This incident has been resolved.

We are investigating some customer reports of Smartsheet being slow and/or failing to load. We will continue to provide frequent updates as we work towards resolution.

This incident has been resolved.

We are continuing to investigate an issue with our Support Chatbot service provider.

We received some customer reports of the in-app Contact Support chat showing a delay in responding. For immediate help, please navigate to https://help.smartsheet.com/contact to submit a case.

Between approximately 10:00 a.m. PST and 11:12 a.m. PST, some users experienced delays and failures when accessing newly created assets. This issue occurred due to a temporary data synchronization delay caused by maintenance activities. The delay was fully resolved by 11:12 a.m. PST.

This incident has been resolved.

We received some customer reports of permissions errors after creating new assets between 10:20am and 11:15am Pacific Time. The errors are no longer occurring, and we are monitoring the stability of the application.

We are investigating some customer reports of permissions errors after creating new assets. We will continue to provide frequent updates as we work towards resolution.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating some customer reports of issues creating and loading dashboard widgets.

Between approximately 8:50 a.m. PST and 9:04 a.m. PST, some users experienced delays when trying to access newly created assets, such as projects, sheets, and workspaces. While these assets were created successfully, they were not immediately accessible and, in some cases, took up to 10 minutes to appear. This issue occurred due to a temporary data synchronization delay, which was fully resolved by 9:04 a.m. PST.

The issue has been identified and a fix has been implemented.

We are currently investigating reports that some customers are experiencing load errors with reports, sheets, and dashboards in Smartsheet. We will continue to provide frequent updates as we work towards resolution.

This incident has been resolved.

The issue has been identified and a fix has been implemented.

This incident has been resolved.

A fix has been implemented and we are monitoring to ensure stability of the service.

The issue has been identified and a fix is being implemented.

We're continuing to investigate this issue. We will continue to provide frequent updates as we work towards resolution.

We are investigating reports that Data Shuttle fails to run automatically when Run on Attachment is the trigger. Impacted Users can still run the Data Shuttle workflow manually. We will continue to provide frequent updates as we work towards resolution.

On 11/4/24 at 11 AM PST, following a deployment, the Smartsheet Control Center application began experiencing general app slowness. This was identified on 11/5/24 and full performance restored by 12:15 PM PST. We are investigating the root cause and will take steps to prevent future occurrences.

A fix has been implemented and we are monitoring to ensure the continued stability of this feature

We are currently investigating some user reports of slow load times of the control center UI.

Our workflow processing system experienced delays of up to 38 minutes on Monday, October 28th between 6:45am PT and 10:05am PT due to increased database load. Our team has resolved the issue and implemented safeguards to prevent future occurrences. All workflows were processed successfully and systems are now operating normally.

This incident has been resolved.

We have implemented a fix and are monitoring the results.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We have identified an issue causing automated workflows to be delayed and are taking action to resolve. We will continue to provide frequent updates as we work towards resolution.

Between 4:14 PM and 4:18 PM PST, users may have experienced degraded access to Smartsheet, including issues with loading the app and data. This was due to a maintenance update that unintentionally impacted production traffic. The maintenance completed with no further impact.

Control Center experienced a provisioning issue from 11/1 at 1:47 PM PST to 11/4 at 9:15 AM PST. During this time any sheet references within a newly provisioned project may not have properly relinked from the blueprint source template item to the appropriate project item. Reprovisioning the affected project(s) will address the issue.

On October 1st, 2024, at 9:30 AM PT, we began investigating reports of users experiencing access errors when uploading new assets or new versions of assets. We identified the cause within our partner service and implemented a mitigation which allowed uploads to resume successfully. Service was fully restored on October 10th, 2024 at 2:00pm PT.

This issue has been resolved.

We are continuing to investigate the issue.

We are continuing to investigate the issue.

We have identified an issue where some users may be intermittently unable to access assets once uploaded. A fix is being implemented.

Due to an internal change, customers were unable to login to Data Shuttle from 1:30-4:30 PM PDT. We addressed the issue by reverting the change.

This incident has been resolved.

A fix has been implemented and we are monitoring to ensure stability of the service.

We're currently investigating customer reports of Data Shuttle login errors. Data Shuttle workflows are not impacted. We will provide regular updates as we work towards resolution.

On October 20th, 2024 at 07:20pm PDT, users experienced errors when trying to publish or view Workapps. Additionally, there were issues identified with "Owned by you" filter not returning any results. At ~02:40am PDT; Workapps errors were restored and all related issues resolved. We are implementing improvements based on the insights gained from this incident to help prevent similar issues in the future.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating customer reports of issues publishing new WorkApps, viewing existing WorkApps pages, and using the "Owned by you" filter.

On October 1st, 2024, at 9:30 AM PT, we began investigating reports of users experiencing access errors when uploading new assets or new versions of assets. We identified the cause within our partner service and implemented a mitigation which allowed uploads to resume successfully. Service was fully restored on October 10th, 2024 at 2:00pm PT.

This incident has been resolved.

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

We are investigating intermittent temporary access issues primarily after users upload new asset versions and some new assets. This issue typically resolves itself within half an hour of the upload. We are continuing to work with our partner service to resolve this issue.

We have identified that some users are intermittently unable to access assets once uploaded. This issue typically resolves itself within a few minutes. We are working with our partner service to resolve the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

We are currently investigating some customer reports of new users whose organizations have SSO or SAML enabled encountering errors when logging into Smartsheet for the first time. We will continue to provide frequent updates as we work towards resolution.

On September 24th, 2024 at 10:18 AM PDT, customers began experiencing intermittent errors when attempting to access sheets and forms. The team rolled back a recent configuration change and all systems were fully recovered by 10:45 AM PDT.

This incident has been resolved.

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

We are currently investigating some customer reports of errors in Smartsheet. We will continue to provide frequent updates as we work towards resolution.

On September 20th, 2024 at 10:10 AM PT, users in US and EU regions were unable to preview attachments in Smartsheet; the ability to add attachments was not affected, however. A fix was applied and the ability to preview was restored by 12:18 PM PT.

This incident has been resolved.

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

We are currently investigating some customer reports of being unable to preview attachments. We will continue to provide frequent updates as we work towards resolution.

A brief service disruption occurred at Smartsheet on September 4th, 2024, impacting some users' ability to log in. The issue began at 6:16 AM PT and was resolved by 6:50 AM PT on the same day. The disruption was attributed to a recent change in the login infrastructure, which necessitated further load flexibility adjustments. To quickly restore service, the change was rolled back. While not all deployments and service releases are communicated to customers, Smartsheet acknowledges the delay in posting about the outage and pledges to ensure timely communication about similar incidents in the future.

This incident has been resolved.

At 3:26 AM PDT on August 14th, 2024, Smartsheet users encountered an error preventing them from selecting a new sheet when creating or editing specific automated workflows. The issue was traced to a recent change in the search UI component within a WAUI release. A rollback of the WAUI release was implemented, successfully resolving the issue by 4:24 AM PDT. Further investigation into the root cause within the search UI change is ongoing.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating reports that users are unable to create or edit Automation Workflows that use the Copy Row or Move Row actions.

On September 10th, 2024, at 5:07 PM PST, users were unable to access Smartsheet for 20 minutes. A fix was applied at 5:34 PM PST, customers may have experienced brief slowness across the app until full service was restored at 6:03 PM PST. We are implementing improvements based on the insights gained from this incident to help prevent similar issues in the future.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are aware of the issue with the inability to access Smartsheet. We are currently investigating and will continue to provide updates every 30 minutes and will send another notification to subscribers with the next functional update.

At 9:34 AM PDT on August 8th, 2024, Smartsheet experienced a spike in backend system errors discovered via our logs. The source of the issue was related to an unusually large workload, and the system recovered on its own by 10:13 AM PDT.

This incident has been resolved.

We have taken measures to mitigate and are monitoring the results.

We are currently investigating some customer reports of users being unable to load sheets and dashboards. We will provide an update in 30 minutes.

At 7:59 AM PDT on August 5th, 2024, Smartsheet began investigating customer reports of slow performance. We discovered the source of the issue was related to a recent change that forced users to download a large file when loading Smartsheet. At 10:50 AM PDT, a fix was rolled out to mitigate the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the issue and are taking actions to resolve.

We are currently investigating reports of slow performance in the Smartsheet App. We will provide an update in 60 minutes.

On August 2nd, 2024 at 9:26 AM PDT, the index search service experienced a high error rate leading to unexpected issues for customers when trying to access Forms, Dashboards, WorkApps, and the Admin Center. After initial investigation our teams identified the source of the problem and began mitigation. By 9:40 AM errors began dropping back down. By 10:20 AM Forms, Dashboards, WorkApps, Admin Center identity reporting monitors were recovering and back to normal. We are making improvements based on our learnings from the incident to avoid similar incidents in the future.

This incident has been resolved.

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

We are continuing to investigate this issue.

We are currently investigating reports of issues accessing components of Smartsheet. We will provide an update in 60 minutes.

We experienced intermittent delays in loading the app between 1:35 PM and 2:25 PM PDT on August 1st due to an issue identified during an app update. The update was rolled back, and all systems are now fully operational.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Some customers may experience latency with loading and saving some sheets, reports, and dashboards. We are currently working to resolve the issue.

At 2:50 pm _PDT_ on July 30th, 2024, we noticed that users couldn’t access Smartsheet due to issues with our AWS service provider. The issue was resolved by 5:20 pm PDT and users were able to access Smartsheet.

This incident has been resolved.

A fix has been implemented and we are monitoring to ensure continued stability,

We are continuing to monitor the issue with our AWS service provider and will provide an update in 1 hour.

We have identified the issue with our AWS service provider and will provide an update in 30 min.

We are investigating the issue with our service provider and will provide an update in 30 min.

We are currently investigating this issue.

We are continuing to work on a fix for this issue.

We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.

At 11:10 am PDT on July 24th, 2024, we noticed that users couldn’t exit out of a modal dialog shown on top of sheets to introduce the new Board View. The team applied an initial fix by 12:03 pm but some more instances of the issue were observed starting 12:06 pm. The investigation resumed and the issue was fully resolved by 2:06 pm.

This incident has been resolved.

A fix has been implemented and we are monitoring the service for further stability.

Users couldn't exit out of a promotional dialog for the new Board View. We have made a change to address this issue. A browser refresh might be needed to resolve the issue. We will provide further updates within 30 minutes.

At 8:55 AM PDT on July 16th, 2024, we began investigating customer reports of errors loading sheets and reports in the US Smartsheet region. The Engineering team identified the source of these problems as the residual effect of recovering from the incident on the previous day. They optimized this process to reduce the load on the service, restoring it to health by 5:20 PM PDT the same day.

This incident has been resolved.

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 120 minutes.

We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 120 minutes.

We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 120 minutes.

We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes.

We are currently investigating some customer reports of errors loading sheets and reports. We will provide an update in 60 minutes.

At 7:08pm PDT on July 18th, 2024 we observed errors when users created or copied sheets and reports. The team identified the issue and applied a fix. Service was restored to normal operation at 7:40pm PDT on July 18th, 2024.

This incident has been resolved.

We received some customer reports of errors while creating and copying sheets and reports. A fix has been implemented and we are monitoring to ensure continued stability of this feature.

Starting at 6:17am PDT on July 17th, 2024, customers were unable to access Smartsheet. The team identified and resolved the issue. Recovery started at 6:23am PDT and all systems were fully recovered by 6:28am PDT.

This incident has been resolved.

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.

At 1:30pm PDT on July 15th, 2024, we began investigating issues with automation delays, errors while editing automations, issues with automations retriggering in quick succession, errors loading or saving certain sheets and reports, and issues with certain report widgets on dashboards. Automation delays and errors editing automations were caused by inefficient handling of workflows on deleted sheets, resulting in extensive queue length. These were resolved around 5:45pm PDT. Issues with automations retriggering and errors loading sheets, reports, and report widgets were traced back to a misconfigured trust store that caused cell links to alternate invalid references and valid values that led to excessive cell change processing in our grid databases and latency while loading or saving sheet data. Our engineering team corrected the trust store, and normal service operation was restored on July 15th, 2024 at 6:15pm PDT.

This incident has been resolved.

A fix has been implemented for automation delays, errors while editing automations, issues with automations retriggering in quick succession, errors loading or saving certain sheets and reports, and issues with certain report widgets on dashboards. We are monitoring to ensure continued stability of these features.

We are continuing to investigate customer reports of errors while editing automations, loading sheets and reports, and viewing certain dashboard widgets. We will provide an update in 60 minutes.

We are currently investigating some customer reports of errors while editing automations, loading sheets and reports, and viewing certain dashboard widgets. We will provide an update in 60 minutes.

At 7:59 PM PDT on July 12, we noted that AI features were only intermittently available to users of our service. We identified the root cause as outages in specific regions at the provider of services that power our Smartsheet AI features. In order to make AI features available to our users, we re-homed our service to use regions that were not impacted by our provider's outage. All features were back online and available to all eligible customers by 2:36 AM PDT on July 13, 2024.

This incident has been resolved.

We are seeing recovery for our AI services and are continuing to monitor.

We are currently investigating intermittent unavailability of AI features in Smartsheet due to issues our supporting vendor is reporting at https://azure.status.microsoft/en-us/status. We are seeing recovery for some services. We will provide an update in 60 minutes.

We are currently investigating intermittent unavailability of AI features in Smartsheet due to issues our supporting vendor is reporting at https://azure.status.microsoft/en-us/status. We will provide an update in 60 minutes.

We are currently investigating intermittent unavailability of AI features in Smartsheet due to issues our supporting vendor is reporting at https://azure.status.microsoft/en-us/status. We will provide an update in 60 minutes.

This incident has been resolved.

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes.

We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes.

We are continuing to investigate some customer reports of Automation Workflow failures. We will provide an update in 60 minutes.

We are currently investigating some customer reports of Automation Workflow failures. We will provide an update in 60 minutes.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring to ensure continued stability of this feature. Customers may need to clear their browser cache to resolve this issue.

We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes. Customers may need to clear their browser cache to resolve this issue.

We are currently investigating some customer reports of checkbox columns not displaying correctly. We will provide an update in 60 minutes.

On May 28, 2024 at 9:00am PT, our Core Application in the US region experienced a deployment issue. This caused a core Smartsheet database to crash before the team could roll back that deployment. Our team immediately tried to fail over to a database replica. However, as we started bringing traffic back to the new primary database, a “retry storm” from API callers caused an increased volume of traffic; this replica database was then stressed beyond capacity and crashed. At that point, our team failed over to a second replica and started to bring the traffic back at a more suitable pace to fully restore the Smartsheet service. The US region was the only region impacted. FedGov and EMEA regions were not affected and continued to operate without customer impact. We know how critical our services are to our customers and apologize for any impact this incident may have had on you and your business. We promise that we will do everything we can to learn from this event and use it to drive improvement across our services to ensure that Smartsheet is a partner that can be counted on to deliver. We know that your success—and your continued trust in Smartsheet—depends on it.

This incident has been resolved.

Fixes have been implemented and we are monitoring for complete stability of our services.

We are progressively recovering our services. We will provide another update within 60 minutes.

We are progressively recovering our services. We will provide another update within 60 minutes.

We are progressively recovering our services. We will provide another update within 60 minutes.

We are progressively recovering our services. We will provide another update within 30 minutes.

We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.

We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.

We are continuously seeing recovery within our services as we ramp up. We will post an update within 30 mins.

We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.

We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.

Authentication and Sign in services have been restored. We're continuing to apply fixes on the rest of the recovery process. We will provide an update within 30 mins.

We're continuing to investigate Smartsheet app connectivity. During recovery while scaling traffic, we have experienced some issues during recovery and are investigating further. We will provide an update within 30 mins.

We're continuing to investigate Smartsheet app connectivity. During recovery while scaling traffic, we have experienced some issues during recovery and are investigating further. We will provide an update within 30 mins.

We're continuing to investigate Smartsheet app connectivity. During recovery while scaling traffic, we have experienced some issues during recovery and are investigating further. We will provide an update within 30 mins.

We're continuing to investigate Smartsheet app connectivity. During recovery while scaling traffic, we have experienced some issues during recovery and are investigating further. We will provide an update within 30 mins.

We're seeing recovery and users should expect improved connectivity across our services. We will post an update within 30 minutes.

For users not logged in, logins may fail, but if already logged in, sheets, reports, dashboards etc. should all be accessible and editable. We are continuing to implement a full fix for this issue. We will post an update within 30 minutes.

For users not logged in, logins may fail, but if already logged in, sheets, reports, dashboards etc. should all be accessible and editable. We are continuing to implement a full fix for this issue. We will post an update within 30 minutes.

The issue is identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating Smartsheet intermittent connectivity. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.

Starting at 3:50 AM PDT on May 20, 2024, some Datashuttle workflows were unable to run. We identified incorrect workflow metadata following a recent update. We were able to correct the metadata, and normal service operation was restored as of May 20, 2024 at 8:32 AM PDT.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue. We will provide an update in 60 minutes.

We are continuing to work on a fix for this issue. We will provide an update in 60 minutes.

We are continuing to work on a fix for this issue. We will provide an update in 60 minutes.

We are currently investigating reports that some Data Shuttle workflows are not running. We have identified the cause and are taking steps to address this. We will provide an update in 60 minutes.

Starting at 5:32 a.m. PST, users reported errors attempting to use specific configurations of SAML SSO login. This was found to be related to an authentication change made earlier. That change was reverted, and full functionality was restored at 7:56 a.m. PST. Other login methods were not impacted by this issue.

This incident has been resolved.

We are currently investigating some customer reports of errors logging in with SAML/SSO. We will provide an update in 60 minutes.