Historical record of incidents for SmartRecruiters
Report: "Interview Scheduling"
Last updateThe error occurring with interview scheduling has been resolved! You can resume using the platform normally. Happy hiring!
Our team has identified the issue causing the error when scheduling an interview and implemented a fix. We are now monitoring the results for any further performance issues.
We have identified an issue with scheduling that is affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience!
We have identified an issue with Interview scheduling affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience!
Report: "Interview Scheduling"
Last updateThe error occurring with interview scheduling has been resolved! You can resume using the platform normally. Happy hiring!
Our team has identified the issue causing the error when scheduling an interview and implemented a fix. We are now monitoring the results for any further performance issues.
We have identified an issue with scheduling that is affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience!
We have identified an issue with Interview scheduling affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience!
Report: "System slowness"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are experiencing system slowness, particularly on the Job details page. Our teams are currently investigating the issue.
Report: "System slowness"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are experiencing system slowness, particularly on the Job details page. Our teams are currently investigating the issue.
Report: "Corporate Sandbox access"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
'502 Bad Gateway' - Corporate Sandbox access Our teams are investigating this issue.
Report: "System Performance issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are experiencing System issues - pages may be down or not load properly. We are currently investigating the issue.
Report: "Newly created jobs issue"
Last updateThe performance issue affecting SmartRecruiters has been resolved! You can resume using the platform normally. Happy hiring!
We are experiencing issues with displaying newly created jobs - some may not appear in the search results. Our teams are actively working on it.
Report: "Job creation/publication down"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating the issue. Meanwhile, please fill out the Location manually to move forward.
Report: "[Report builder] down - downloading Reports issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Report Builder latency"
Last updateThis incident has now been resolved and reports are updated
A fix has been implemented and we are monitoring the results.
We are observing some delays in delivering reports from the Report Builder. We are monitoring the situation with the DataBase.
Report: "Platform Access - "You have been blocked" message"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Users may have experienced some access issue - error message "You have been blocked" The issue has been identified and a fix is being implemented.
Report: "Onboarding form link issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Issue with Onboarding Activity links has been reported - some links cannot be opened
Report: "SSO Login Not Working"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating the issue.
Report: "Usability - Candidate Action issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently observing issues with some functionalities, such as Moving a candidate to another job or Bulk actions. Our teams are looking into it.
Report: "Self-schedule feature broken"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The interview drop-down to Schedule an Interview and Invite to Self-Schedule is broken and it is not possible to create a Self-Schedule interview. The engineering is currently investigating the issue.
Report: "Error when opening the people's tab and the applicants tab in the job- multiple error messages"
Last updateThis incident has been resolved.
We are still experiencing an issue with multiple error messages. The Engineering Team is working hard on this and will have updates shortly.
We are currently investigating a potential issue. Thank you for your patience.
We are currently investigating this issue.
Report: "Unable to Post Job due to Company URL error"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Error when opening the people's tab and the applicants tab in the job- Can't load the content"
Last updateThis issue has been resolved.
We are currently investigating this issue.
Report: "Created Job Ads are not Searchable After Creation"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Offer amendments issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
This issue concerns Offer updates that cannot be saved - you can possibly get an "Error occurred. Try again in a minute" message after making a change in the candidate offer form. Our teams are investigating it to provide a resolution very soon.
Report: "Communities Campaign editing error"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Error message populating when editing Campaigns
Report: "Screening Questions not saved when Prospects submit a Lead capture Form"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Cannot View Offer Details in Approval"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Access Groups - 'Save Access Group' button unresponsive"
Last updateThis incident has been resolved.
We have rolled back to the operation version and are monitoring the results.
We are currently investigating the issue.
Report: "Error when opening 'Prospect Screening' tabs - Can't load the content"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Screening Question issues when applying for job"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
The issue impacts the Screening Questions - they are replaced by "[LABEL]". Our Teams are investigating and we will provide a fix very soon.
We are continuing to investigate this issue.
We are currently investigate the issue.
Report: "Report Builder issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are seeing some issues with the Report Builder functionality. Pages may not load correctly and display the error message “Something went wrong. Please try again later.» Our teams are investigating to remedy this problem as quickly as possible.
Report: "System Performance issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Users cannot access candidate profile"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are seeing an issue accessing candidate profiles. Our teams are actively investigating it - sorry for the inconvenience.
Report: "Confirm Hiring issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are seeing an issue confirming the candidate's hire (unresponsive button). Our teams are actively investigating it - sorry for the inconvenience.
Report: "System Performance issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are observing system slowness and inability to take actions across the platform. Our teams are investigating and will work on a fix
Report: "System Performance issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are observing system slowdowns, unusual loading times, and issues with publishing jobs. Our teams are actively investigating to fix this as soon as possible.
Report: "Missing Bulk Action Functions and Reviews"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
Report: "General performance issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are seeing issues with the loading of feeds and Report Builder. Our teams are investigating this and we will provide futher details really soon.
Report: "Published jobs don't appear online"
Last updateThe incident has been confirmed as resolved. Have a good day!
A fix has been implemented and we are monitoring the results. Please let us know via a case if you still see discrepancies. Thank you!
Some of the published jobs don't appear to be online. We are investigating the issue at the moment.
Report: "Performance Issue with Rejecting Candidates"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Reports are Stuck in Generating"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Performance issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently experiencing system slowness and pages may not be accessible [error 404] Our Teams are investigating it and will deploy a fix very soon
Report: "System Slowness"
Last updateThe incident has been resolved. Thank you for your patience!
A fix has been implemented and we are monitoring the results.
We are seeing performance issues causing system slowness. Our teams are investigating to resolve this issue as soon as possible.
Report: "Error SRPWUBEC002 when publishing updated job ads"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Job ads can't be published when a auto-unpublish date is set"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
Report: "Candidate Communications Tab is experiencing delays"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue with emails being sent to candidates and showing up within the communications tab delayed.
Report: "Performance issues"
Last updateThe incident has been resolved. Thank you for your patience!
Platform performance is back to normal, currently monitored.
We're experiencing issues in different parts of the platform, currently investigating. Apologies for the inconveniences!
Report: "System slowness/unresponsive"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are seeing loading page issues and our teams are working on it. We will keep you posted on the progress.
Report: "System slowness - loading issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are seeing loading page issues and our teams are working on it. We will keep you posted on the progress.
Report: "Performance Issues - Pages Loading Slowly"
Last updateThe performance issue affecting SmartRecruiters has been resolved! You can resume using the platform normally. Happy hiring!
Our team has identified the issue causing the system slowness and implemented a fix. We are now monitoring the results for any further performance issues.
We have identified an issue with system perforamnce affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience!
We are currently investigating a potential issue affecting performance. We are currently noticing pages that are taking longer than usual to load. Thank you for your patience while we look into this issue.
Report: "Performance issue - pages are not loading"
Last updateOur teams have stabilised the system. Apologies for the inconveniences!
We are currently seeing issues with page loading. Our Teams are looking at this and will work on a resolution.
Report: "Performance issue - pages are not loading"
Last updateThis incident has been resolved. Apologies for the inconveniences!
A fix has been implemented and we are monitoring the results.
We are currently seeing issues with page loading. Our Teams are looking at this and will work on a resolution.
Report: "Performance issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently observing performance issues and some slowness across the platform. The Notes feature seems to be impacted and you may see some difficulties to post them.
Report: "Performance issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are observing degraded performance in the Production environment. We are currently investigating this issue.
Report: "Indeed aggregator"
Last updateThe job distribution issue affecting aggregator jobs with Indeed has been resolved. Happy hiring!
The issue has been identified and a fix is being implemented.
Indeed aggregator job distribution from SmartRecruiters is affected by the issue. Postings are not being delivered to this job advertising channel. Engineering Team at SmartRecruites has been notified about this problem and is working on resolving it. We will keep you posted on the progress of their actions
Report: "Candidate Filtering Issue"
Last updateThe filtering issue affecting SmartRecruiters has been resolved! You can resume using the platform normally. Happy hiring!
Our team has identified the issue causing candidate filtering to not load properly and implemented a fix. We are now monitoring the results for any further performance issues.
We have identified an issue with candidate filtering affecting some users. We are currently working to resolve this and will keep you updated. We appreciate your patience!
We are currently investigating a potential issue affecting candidate filtering. In some instances an error is occurring that this component is unavailable. Thank you for your patience while we investigate this issue further.