Is Smartcar Down Right Now? Check if there is a current outage ongoing.

Earlier today, we deployed a change to Smartcar Connect that unintentionally introduced a bug, causing some vehicle owners to experience connection failures when attempting to link their vehicles between 11:45 AM and 12:45 PM PDT. Users that encountered this issue received an error message stating "500: vehiclesRequiringAdditionalActions.includes is not a function". The issue was identified and resolved with a fix deployed at approximately 12:43 PM PDT. The issue has been fully resolved, and affected users should now be able to connect their vehicles successfully. If you're still experiencing issues, we recommend trying the connection process again. We apologize for the disruption and are implementing additional safeguards to prevent similar issues in the future.

Smartcar API service had a downtime from 2/26/2025 04:32:00 PM PST - 04:50:00 PM PST for a total of 18 minutes of service impact. During this time API service experience a partial outage. A small portion of our incoming request were being serviced. The partial outage was caused by a bad code merge in API. This lead to a out memory error for our containers. The issue was resolved by rolling back the deployment. If you have any additional questions, feel free to reach out to us at [support@smartcar.com](mailto:support@smartcar.com).

We experienced a brief period of downtime for Connect and API services between 4:32 PM and 4:50 PM PST due to an issue introduced in a recent code update. A fix has been implemented, and all services are now fully operational. We are closely monitoring the system to ensure continued stability and will share additional details as we complete our investigation. Thank you for your patience and understanding.

We have identified the cause of the issue affecting Connect and API requests. The outage was caused by an issue introduced in a recent code update. The change has been reverted and services are returning to normal. We are monitoring the system to ensure stability.

We are currently investigating an outage resulting in 5xx errors in Connect and API. We will provide updates as soon as more information becomes available. Thank you for your patience.

We experienced a brief period of infrastructure instability between 9:32 AM PST and 9:44 AM PST, which caused an increase in Server - Internal errors for vehicle API requests. We’ve implemented a fix, and all services are now operational. We are closely monitoring the system to ensure continued stability and will share additional details as we complete our investigation. Thank you for your understanding.

This incident has been resolved. If you continue to experience issues please reach out to support@smartcar.com!

We’ve identified the issue and deployed the necessary fixes to address it. Functionality for Connect, Dashboard, and token requests has been restored, and we’re closely monitoring the situation. If you’ve encountered any errors with refreshing tokens, please try the token exchange request again.

We are investigating degraded performance relating to access token refresh, vehicle API calls, and the Smartcar Dashboard. This performance degradation may be intermittent and subsequent requests made at a later time may be successful. We will provide updates as our incident response team investigates the issue.

This incident has been resolved. If you continue to experience issues please reach out to support@smartcar.com!

Database maintenance is complete, and we’re continuing to closely monitor the issue. If you experience any further issues, please don’t hesitate to reach out to support@smartcar.com!

As part of our resolution for this issue we will be performing maintenance on our databases Today October 2nd starting at 2:40pm PST. We expect the maintenance to take 3 minutes. During this period Smartcar API, Smartcar Connect and the Developer Dashboard will be unavailable. All requests will return 503 - Service Unavailable. We will post another update at end of the maintenance period.

We continue to monitor the issue. Although all systems are up and running, we are troubleshooting traffic anomalies before fully resolving this incident. If you encounter any further issues, please don't hesitate to reach out to support@smartcar.com!

We've identified the issue and made the necessary changes to resolve it. Functionality has been restored for Connect, Dashboard, and token requests. Tokens used during failed requests should still be valid and usable for requests post outage. We're closely monitoring the situation, so if you encounter any further issues, please don't hesitate to reach out to support@smartcar.com!

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

From 15:31 to 15:35 UTC Smartcar experienced a brief period of increased errors to both Smartcar Connect and Smartcar API. As of 15:35 UTC we resolved the issue and success rates returned to normal. If you continue to experience any issues please reach out to us at support@smartcar.com.

From 23:03 to 23:07 UTC Smartcar experienced a brief period of increased errors to both Smartcar Connect and Smartcar API. As of 23:07 UTC we resolved the issue and success rates returned to normal. If you continue to experience any issues please reach out to us at support@smartcar.com.

Upgrades to our data pipeline are now complete. If you continue to experience issues please reach out to support@smartcar.com.

We are currently updating our data pipeline in an effort to improve performance. During this time you may notice a delay in updates to the Dashboard Analytics page. Please feel free to subscribe to this page by clicking the “Subscribe for Updates” icon for notifications on our progress. Thanks for your patience as we enhance performance.

While the AWS outage is still ongoing, Smartcar has mitigated the issue by deploying alternative AWS infrastructure. Connect Logins and API requests have returned to a stable level. Progress on the AWS outage can be monitored at AWS's Status Page here: https://health.aws.amazon.com/health/status

We've deployed to alternate AWS infrastructure to mitigate issues from our original infrastructure. Connect Logins and API requests are starting to recover, and we're continuing to monitor. AWS continues to investigate their outages in our original infrastructure zone.

AWS has acknowledged and begun investigating an outage. Progress can be monitored on AWS's Status Page here: https://health.aws.amazon.com/health/status Smartcar Connect logins and API requests are currently failing. We've deployed to alternative AWS infrastructure to mitigate issues originating in our current infrastructure.

Smartcar Connect logins and API requests are currently failing. We are attempting to deploy to alternative AWS infrastructure to mitigate issues originating in our current infrastructure.

API requests to Smartcar are currently failing. We are attempting to deploy to alternative AWS infrastructure to mitigate issues originating in our current infrastructure.

We're currently investigating a suspected AWS outage that may be causing Smartcar API downtime.

Planned maintenance for the impacted OEMs appears to be resolved and we're seeing error rates decline. If you continue to experience issues please reach out to us at support@smartcar.com.

The following brands are undergoing maintenance on their connected services - Audi Europe, Volkswagen Europe and Skoda Europe. Currently login attempts through Smartcar Connect will fail for Audi, Volkswagen and Skoda. API requests to Volkswagen and Skoda will return errors until their maintenance has been completed. We'll provide further updates as we have them.

This incident has been resolved. If you continue to experience issues please reach out to us at support@smartcar.com.

Kia appears to be recovering and error rates are returning to normal. If you continue to experience issues please reach out to us at support@smartcar.com.

Kia's connected services are experiencing issues. Login attempts and API requests to Kia's in Europe may fail until Kia has fully recovered.

Kia login and API error rates are back within norms. Email support@smartcar.com if your application continues to experience any issues!

Kia is currently experiencing a connected services outage. Logins and API requests made to Kia vehicles may return errors until the outage is resolved. We'll provide further updates as we have them.

Hyundai login and API error rates are back within norms. Email support@smartcar.com if your application continues to experience any issues!

Hyundai is currently experiencing a connected services outage. Logins and API requests made to Hyundai vehicles may return errors until the outage is resolved. We'll provide further updates as we have them.

This incident has been resolved. Please reach out to support@smartcar.com if you continue to experience any issues.

Nissan is currently experiencing a connected services outage. Logins and API requests made to Nissan vehicles may return errors until the outage is resolved. We'll provide further updates as we have them.

This incident has been resolved.

This incident has been resolved. If you continue to experience issues please reach out to us at support@smartcar.com.

Audi appears to be recovering and error rates are returning to normal. If you continue to experience issues please reach out to us at support@smartcar.com.

Audi's connected service is experiencing issues. Login and attempts and API requests to Audi's in Europe may fail until Audi has fully recovered.

We are currently investigating elevated error rates for login attempts and API requests to Audis in Europe.

Audi login and API error rates are back within norms. Email support@smartcar.com if your application continues to experience any issues!

Audi error rates are trending towards normal. We'll continue to monitor and provide another update once we learn more.

A fix has been deployed that resolves issues with Audi US. Audi EU logins will succeed, but API requests may continue to return errors.

Audi is currently experiencing a connected services outage. Logins and API requests made to Audi vehicles in the US and Europe may return errors until the outage is resolved.

Error rates for login attempts and API requests to Mercedes vehicles are now back to normal. Reach out to us at support@smartcar.com if your application continues to experience any issues!

We're investigating elevated error rates for login attempts through Smartcar Connect and API requests for Mercedes.

This incident has been resolved. Please reach out to us at support@smartcar.com if you continue to experience issues.

Error rates are trending downward, but some vehicles may continue to receive errors. We'll continue to monitor the situation and update once everything is back to normal. Please reach out to us at support@smartcar.com if you continue to experience issues.

We're currently investigating elevated error rates for API requests made to Mercedes vehicles.

Audi's connected service outage appears to be resolved. Login and API error rates are trending toward normal. Email support@smartcar.com if your application continues to experience any issues!

We're investigating elevated error rates for Audi in Europe. Login attempts and API requests appear to be impacted. We'll provide further updates as we have them.

Hyundai login and API error rates are back within norms. Email support@smartcar.com if your application continues to experience any issues!

Hyundai's connected service outage appears resolved with the completion of their maintenance window. Login and API error rates are trending toward normal. We'll continue to monitor overnight and post another update once error rates are normal across the board.

Hyundai has entered a planned maintenance period, estimated to end at 9:30pm Pacific. Logins and API requests may continue to be affected throughout that time.

Login attempts appear to have recovered, however API requests to Hyundai vehicles will return errors until the outage is fully resolved. We'll continue to monitor the situation and provide updates as we have them.

Hyundai is currently experiencing a connected services outage. Logins and API requests made to Hyundai vehicles will return errors until the outage is resolved. We'll provide further updates as we have them.

Error rates are back to normal. If your application continues to experience any issues, reach out to us at support@smartcar.com.

A fix has been deployed, and we are currently monitoring the results.

We've identified the issue and are currently implementing a fix.

We are currently investigating elevated error rates for data being returned through Smartcar's scheduled webhooks.

Nissan has resolved their connected services outage. Logins and API requests to Nissan vehicles are once more completing successfully, and error rates have returned to normal ranges. If your application continues to experience any issues with Nissan vehicles, please reach out to us at support@smartcar.com and we're happy to help!

Nissan is currently experiencing a connected services outage. Logins and API requests made to Nissan vehicles will return errors until the outage is resolved. We'll provide further updates as we have them.

Hyundai has resolved their connected services outage. Logins and API requests to Hyundai vehicles are once more completing successfully, and error rates have returned to normal ranges. If your application continues to experience any issues with Hyundai vehicles, please reach out to us at support@smartcar.com and we're happy to help!

Hyundai has resolved their outage, and Logins and API requests to Hyundai vehicles are once more completing successfully. We'll continue to monitor error rates, and update once more when everything is back to normal!

Hyundai is currently experiencing a connected services outage. Logins and API requests made to Hyundai vehicles will return errors until the outage is resolved. We'll provide further updates as we have them.

The FCA outage has been resolved. API requests and logins for Chrysler, Dodge, RAM, and Jeep vehicles are once again functioning normally. If your application continues to experience any issues, please reach out to support@smartcar.com.

FCA vehicles continue to experience a connected service outage. Though we've seen sporadic successes, logins and API requests for Chrysler, Dodge, RAM, and Jeep vehicles are likely to return errors until the outage is fully resolved. We'll continue to monitor, and provide an update once things return to normal.

FCA vehicles continue to experience a connected service outage. Logins and API requests for Chrysler, Dodge, RAM, and Jeep vehicles will return errors until the outage is resolved.

FCA vehicles are currently experiencing a connected service outage. Logins and API requests for Chrysler, Dodge, RAM, and Jeep vehicles will return errors until the outage is resolved.

This incident has been resolved. If your application continues to experience issues, please reach out to support@smartcar.com.

VW's login services are back up in the US and Europe. Login attempts to VW and Audi vehicles should now work once more. We'll continue to monitor error rates to confirm. If your application continues to experience any trouble, reach out to support@smartcar.com

VW's login services in Europe and the US are currently experiencing an outage. Login attempts to both VW and Audi vehicles will return errors until the outage is resolved.

VW's login services in the US are currently experiencing an outage. Login attempts to VW vehicles using Car-Net in the US will return errors until the outage is resolved.

This incident has been resolved. If your application continues to experience issues, please reach out to support@smartcar.com.

We've implemented a fix, and are currently monitoring the results. We'll update again once we've confirmed things are back to normal across the board.

We've identified the issue and are currently working on a fix.

We are currently investigating elevated error rates during logins for VW and Audi vehicles through Smartcar Connect.

This incident has been resolved. If your application continues to experience issues, please reach out to support@smartcar.com.

The elevated error rates seem to have been related to some Tesla downtime. This has been resolved and error rates have started to fall. If your application continues to experience issues, please reach out to support@smartcar.com.

We are currently investigating elevated error rates of failed login attempts and API Requests to Tesla vehicles.

The Nissan outage has been resolved. If your application continues to experience any issues, please reach out to support@smartcar.com.

The Nissan outage appears to have been resolved. We're currently monitoring the situation, and will update again once we've confirmed things are back to normal across the board. If your application continues to experience issues with Nissan vehicles, please reach out to us at support@smartcar.com.

Nissan continues to experience a connected service outage. API requests and login attempts to Nissan vehicles will return errors until the outage is resolved.

Nissan is currently experiencing a connected service outage. API requests and login attempts to Nissan vehicles will return errors until the outage is resolved.

This incident has been resolved. If your application continues to experience issues, please reach out to support@smartcar.com

We've implemented a fix and error rates are starting to fall. If your application continues to experience issues, please reach out to support@smartcar.com

We've identified the issue and are working on implementing a fix.

We are currently investigating elevated error rates for API requests to vehicles and logins through Smartcar Connect for Nissan.

The VW outage appears to be resolved, and VW error rates have returned to normal across the board. If your application continues to experience issues with VW vehicles, please reach out to us at support@smartcar.com.

VW US is currently experiencing a service outage. Logins and API requests made to VW vehicles within the United States will return errors until the outage is resolved. We'll provide further updates as we have them.

Ford error rates have returned to normal across the board. If your application continues to experience issues with Ford vehicles, please reach out to us at support@smartcar.com.

The Ford outage appears to have been resolved, and error rates are trending back toward normal ranges. We're currently monitoring the situation, and will update again once we've confirmed things are back to normal across the board. If your application continues to experience issues with Ford vehicles, please reach out to us at support@smartcar.com.

Ford is continuing to experience a service outage affecting Logins and API requests. We are monitoring the situation and will provide updates as we have them.

Ford is currently experiencing a service outage. Logins and API requests made to Ford vehicles will return errors until the outage is resolved. We'll provide further updates as we have them.

This incident has been resolved. If your application continues to experience any issues, please reach out to support@smartcar.com.

OnStar services appear to have recovered. Error rates for login attempts and API requests have begun to fall. We'll continue to monitor the situation.

OnStar is currently experiencing a service outage. API requests and login attempts to GM vehicles will return errors until the outage is resolved. We'll update this page as we know more.

We've isolated and resolved the issue, and Tesla API error rates are once again within norms. Email us at support@smartcar.com if you continue to run into any issues and we're happy to help!

We're currently investigating elevated error rates for API requests made to Tesla vehicles.

This incident has been resolved. If your application continues to experience any issues, please reach out to support@smartcar.com.

AWS appears to have recovered, and error rates have started to fall. We'll continue to monitor the situation.

Uconnect is currently experiencing a service outage. Logins and API requests made to Chrysler, Dodge, Jeep and Ram will return errors until the outage is resolved. We believe this is related to the us-east-1 AWS outage. You can check updates from Amazon here: https://status.aws.amazon.com/

This incident has been resolved. If your application continues to experience any issues, please reach out to support@smartcar.com.

AWS appears to have recovered, and error rates have started to fall. We'll continue to monitor the situation.

Lexus Enform is currently experiencing a service outage. API requests made to Lexus will return errors until the outage is resolved. We believe this is related to the us-east-1 AWS outage. You can check updates from Amazon here: https://status.aws.amazon.com/

We have confirmed that Toyota has resolved their service outage.

The Toyota outage appears to have been resolved. We're currently monitoring the situation, and will update again once we've confirmed things are back to normal across the board. If your application continues to experience issues with Toyota or Lexus vehicles, please reach out to us at support@smartcar.com.

We are monitoring the situation and will provide updates as we have them.

Toyota is currently experiencing a service outage. Logins and API requests made to both Lexus and Toyota vehicles will return errors until the outage is resolved. We'll provide further updates as we have them.

This incident has been resolved. If your application continues to experience issues, please reach out to support@smartcar.com.

We’ve implemented a fix, and are observing Tesla login error rates begin to drop. We’ll monitor the situation overnight and provide further updates as they come.

We've identified the issue and are currently working on a fix.

We are currently investigating elevated error rates for Tesla login attempts through Smartcar Connect.

This incident has been resolved. Tesla's connected services seem to have recovered. If your application continues to experience issues, please reach out to support@smartcar.com.

Tesla's connected services appear to be coming back online. Some login attempts and API requests may still be impacted as they continue to recover.

Tesla continues to experience issues with their connected services. Logins and API requests made to Tesla vehicles will likely return error messages until these issues are resolved. We'll continue to provide updates as we have them.

Tesla is currently experiencing issues with their connected services . Logins and API requests made to Tesla vehicles are likely to return errors until these issues are resolved. We'll provide further updates as we have them.

This incident has been resolved. Please email support@smartcar.com if you continue to experience any trouble.

Logins to Smartcar Dashboard are currently failing. Our engineering team is investigating the issue, and we'll update this page once we have more information.

This incident has been resolved. Please email support@smartcar.com if you continue to experience any trouble.

Login attempts and API requests have started to recover and performance is returning back to normal. Please email support@smartcar.com if you continue to experience any trouble.

We are currently investigating reports of login attempts and API requests to BMW vehicles failing.

Nissan API requests are now returning successfully, and error rates have stabilized. Please reach out to support@smartcar.com if your application continues to run into any issues!

Nissan Odometer requests are now returning successfully. Nissan Location, Battery, and Charge requests are returning errors due to an upstream issue. We'll continue to monitor the situation, and update once more when the upstream issue is fixed

Nissan logins are now successful. Nissan API requests are still returning an elevated rate of errors. We're continuing to monitor the situation, and will update once error rates return to normal.

Our engineers have identified the issue and are working on implementing a fix.

Nissan vehicles are currently experiencing an outage affecting both API requests and logins through Smartcar Connect. We are currently investigating the issue, and will provide updates as we learn more.

European VW and Audi vehicles should once more be able to connect via Smartcar Connect. If your application continues to experience any issues with European VW and Audi vehicles, please reach out to us at support@smartcar.com.

The European VW and Audi outage appears to have been resolved. We're currently monitoring the situation, and will update again once we've confirmed things are back to normal across the board. If your application continues to experience issues with European VW and Audi vehicles, please reach out to us at support@smartcar.com.

Update to our last post: All European Volkswagen and Audi vehicles are now affected, and are experiencing an outage preventing users from logging in with their credentials. If a European VW or Audi owner is not currently connected to your application, they will not be able to authorize access through Smartcar Connect until this outage is resolved.

European Volkswagen ID and Audi vehicles are currently experiencing an outage preventing users from logging in with their credentials. If a European VW ID or Audi owner is not currently connected to your application, they will not be able to authorize access through Smartcar Connect until this outage is resolved.

Tesla login error rates are back to normal. You should now be able to authorize Tesla vehicles through Smartcar Connect successfully. If your application continues to experience any trouble, please reach out to support@smartcar.com.

We've identified the issue and are currently working on a fix.

We are currently investigating elevated rates of failed logins to Tesla vehicles through Smartcar Connect.

API and Connect performance is back to normal. If your application continues to experience any issues, please reach out to support@smartcar.com!

We have deployed a solution to mitigate the impact of the upstream AWS issue and performance is returning back to normal. Please email support@smartcar.com if you continue to experience any trouble.

AWS, our infrastructure provider, is currently experiencing degraded network performance. This is causing API requests and logins through Smartcar Connect to experience an elevated error rate. We're monitoring the situation and working to mitigate its impact. We'll update this page again once we have more information to share.

This incident has been resolved and we're monitoring the situation. If your application continues to experience any issues, please reach out to support@smartcar.com.

We've identified the issue and are working on implementing a fix.

We are continuing to investigate the issue.

We're noticing an elevated error rate for API requests and authorization to Lexus vehicles. Our engineers are investigating the issue.

This incident has been resolved. If your application continues to experience any issues please reach out to support@smartcar.com.

A fix has been implemented and we're monitoring performance.

Our engineers have identified the issue. We are working on implementing a fix.

We're investing reports of an issue with Connect outside the US where only some permissions will be granted, regardless of what is passed in the Connect URL. Our engineers are currently looking in to the issue.

Hyundai has resolved their Bluelink service outage. Logins and API requests to Hyundai vehicles are once more completing successfully. If your application continues to experience any issues with Hyundai vehicles, please reach out to us at support@smartcar.com and we're happy to help!

Hyundai's Bluelink service outage continues. Logins and API requests made to Hyundai vehicles will return errors until the outage is resolved. Hyundai latest estimates place service restoration in the evening of July 22nd. We'll provide further updates as we have them.

Hyundai is currently experiencing a Bluelink service outage. Logins and API requests made to Hyundai vehicles will return errors until the outage is resolved. Hyundai estimates that service will be restored by the afternoon of July 22nd. We'll provide further updates as we have them.

Tesla login error rates are back to normal. You should now be able to authorize Tesla vehicles through Smartcar Connect successfully. If your application continues to experience any trouble, please reach out to support@smartcar.com.

We are currently investigating elevated rates of failed logins to Tesla vehicles through Smartcar Connect.

You should now be able to authorize Tesla vehicles through Smartcar Connect successfully. If your application continues to experience any trouble, please reach out to support@smartcar.com.

We’ve deployed a fix and are monitoring the results. If your Tesla logins previously failed, we’d encourage you to retry them now.

We've identified the issue, and are currently working to implement a fix. If your Tesla login fails, we recommend avoiding a retry while we implement a fix. We’ll provide an update to this page within the next few hours.

We are currently investigating elevated rates of failed logins to Tesla vehicles through Smartcar Connect. If your Tesla login fails, we recommend avoiding a retry while we investigate. We’ll provide an update to this page within the next few hours.

Audi error rates have returned to normal. If your application continues to experience issues with API requests to Audi vehicles, please reach out to us at support@smartcar.com and we're happy to help!

We've identified the issue affecting Audi API requests and are working to implement a fix.

API requests made to Audi vehicles in the US may return error messages. We're investigating, and will update when more information is available.