Is smapOne Down Right Now? Check if there is a current outage ongoing.

The smapOne WebApp is available again.

The smapOne webapp has an outage. We are working on the solution and we will inform you here as soon as it is fully available again.

The smapOne WebApp is available again.

The smapOne webapp has an outage. We are working on the solution and we will inform you here as soon as it is fully available again.

This incident has been resolved.

We have found the source that has slowed down our systems. We were able to stabilize the platform. We are continuing to monitor the behavior and the stability.

We are experiencing a peak load that is making our systems slow. We are currently looking for the source and working on a solution.

The smapOne WebApp is available again.

The smapOne webapp has an outage. We are working on the solution and we will inform you here as soon as it is fully available again.

The smapOne WebApp is available again.

The smapOne webapp has an outage. We are working on the solution and we will inform you here as soon as it is fully available again.

All pending emails and webhooks have been processed. If you experience further issues please contact our support at support@smapone.com

We experienced a problem with emails and webhooks triggered from Data records: These notifications were not sent. What Happened? Our last release caused errors concerning tasks that are done in the background. What Have We Done? We rolled back to the version before and requeued all pending emails and webhooks. It will take a while to process all of them. We will inform you, when all are processed. What Should You Do? Please be patient. We will process all outstanding notifications. Contact: You can reach us anytime in the community or contact our support directly via email at support@smapone.com. We are here to assist you! Thank you once again for your understanding and patience.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigate the problems.

This incident has been resolved.

Who is affected? Everyone who uses external data access links to download of multiple pdf reports for a smap version. Workaround: The Creator of the smap can still download all reports. With the external data access link, each pdf can still be downloaded individually via the detailpage of a data record. We are in the process of solving it as quickly as possible

The smapOne WebApp is available again.

The smapOne webapp has an outage. We are working on the solution and we will inform you here as soon as it is fully available again.

The issue has now been fixed, and the preview routes are functioning as expected.

We are continuing to work on a fix for this issue.

Who is affected? Automations that are downloading pdf reports for single data records via preview routes (like /Backend/preview/Smaps/[smapid]/Versions/[version]/Records/[recordid].Pdf) since 20.1.25 from 9:32 am Error behavior: Due to an internal change pdf is not recognized as a valid data record export format. Workaround: use /Backend/intern/Smaps/[smapid]/Versions/[version]/Data/[recordid].Pdf instead We are in the process of solving it as quickly as possible

The system has been stable for several hours. The case is closed. We have been following the reports over the last few hours. We suspect external reasons for the few cases of malfunction in the morning.

There are currently various malfunctions such as unreachable pages. We are looking for the cause and are trying to find a quick solution.

This incident has been resolved.

The smapOne Community Forum has an outage. We are working on the solution and we will inform you here as soon as it is fully available again.

Who is affected? Automations that download reports (pdfs, Word) and were executed in the period from 12:00 -15:20, and where the file name for the reports was taken from the header data of the smapOne platform. Error behavior: Due to a change in the format in which the header data is transferred, the reports may have been saved with the wrong file name. Details: The format of the header was changed from “Content-Disposition”: “inline; filename=<<Name>>” to “Content-Disposition”: “attachment; filename=<<Name>>”. The change has been reverted and all downloads work as usual again.

The incident had been resolved. All emails from the start of the incident now have been sent. All webhooks will have been triggered as expected. All newly created data records work as usual again.

The issue has been fixed. Every new data record will be sent as usual or with a short delay due to the amount of waiting emails. The emails from the time of the incident have been triggered again and will now be sent by our system. This may take up to two hours until every email has been sent and web hooks react accordingly.

We detected a problem with our background worker for data records at 12:45 p.m.. Therefore, emails for data records won't be triggered as well as webhooks belonging to the respective automations. The problem seems to be live since 10:45 a.m. and is relevant for every data record. The issue will be fixed in 10 minutes. Emails which have queued for the time since the issue will be triggered manually from our side. We will keep you in the loop.

The smapOne Community Forum is available again.

The smapOne Community Forum has an outage. We are working on the solution and we will inform you here as soon as it is fully available again.

The smapOne Community Forum is available again.

The smapOne Community Forum has an outage. We are working on the solution and we will inform you here as soon as it is fully available again.

The smapOne WebApp is available again.

The smapOne webapp has an outage. We are working on the solution and we will inform you here as soon as it is fully available again.

The issue has been resolved. Everyone can log in again.

We’ve detected an issue for users who registered themselves during the past 23 hours via 3rd party login, meaning using Microsoft login with Entra ID. These users are not able to login currently via Microsoft. All other users registered by 23.10.2024, 11 a.m. and earlier are not affected by this incident. We’re currently working on a fix and are kindly asking for a short amount of patience. We’ll keep you updated.

We would like to inform you about a recent error in report generation that has now been resolved. We sincerely apologize for any inconvenience this incident may have caused. What Happened? Due to a technical issue, an incorrect template was mistakenly used for some reports. This affected both the email distribution of reports and their download in the data view. As a result, there may have been instances of erroneous or inappropriate reports being sent out. What Have We Done? Our team promptly analyzed the issue and implemented the necessary corrections. The reporting functionality is now operating as usual. Important Note: Reports that have already been sent via email cannot be resent. However, you have the option to download the correct report from the data view of your affected smaps. What Should You Do? Please open the affected smaps and download the report in the data view to obtain the accurate data. If you continue to experience issues or have any questions, please do not hesitate to contact us. Contact: You can reach us anytime in the community or contact our support directly via email at support@smapone.com. We are here to assist you! Thank you once again for your understanding and patience.

We have currently identified the error and the behavior is expected to be switched off by 12 noon.

We are experiencing problems with reports: smaps which use a generated report template and additionally have a custom report template stored switch to the custom report template if the smap was changed recently. We are working on a quick solution.

This incident has been resolved.

The smapOne webapp has an outage. We are working on the solution and we will inform you here as soon as it is fully available again.

The smapOne WebApp is available again.

The smapOne webapp has an outage. We are working on the solution and we will inform you here as soon as it is fully available again.

This incident was caused by the networking errors at Microsoft. Our WebApp was running but not reachable from everywhere.

This incident has been resolved.

The smapOne webapp has an outage. We are working on the solution and we will inform you here as soon as it is fully available again.

All problems are solved.

We are monitoring the situation.

Currently there are some problems by microsoft. Influence on our platform is not foreseeable. For more updates look at https://azure.status.microsoft/status

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

This incident has been resolved.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

Systems are working normal again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

All system are back to normal.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

All systems are back to normal.

We are continuing to investigate this issue.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

The smapOne platform is available again.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.

Performance is restored back to normal.

The smapOne platform has a partial outage. We are working on the solution and we will inform you here as soon as the platform is fully available again.