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Smaply is currently Operational

Last checked 2025-06-14T13:21:55.593Z from Smaply's official status page

Historical record of incidents for Smaply

Jan 12, 2022

Report: "This is an example incident"

Last update 2022-01-12T09:34:23.766Z

investigating2020-07-26T15:28:46.127Z

When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

resolved2020-07-26T15:02:46.232Z

Empathize with those affected and let them know everything is operating as normal.

identified2020-07-26T14:58:46.172Z

As you continue to work through the incident, update your customers frequently.

monitoring2020-07-26T14:52:46.201Z

Let your users know once a fix is in place, and keep communication clear and precise.

Report: "Major outage in underlying infrastructure"

Last update 2022-01-12T09:34:23.719Z

resolved2021-11-16T19:44:06.809Z

Due to the narrowed-down scope of the incident on GCP, we are confident our systems will remain fully operational. Hence we consider the incident closed for Smaply. Of course our team is on 24/7 standard stand-by in case of any issues.

monitoring2021-11-16T19:18:07.000Z

Smaply systems continue to be fully operational. GCP posted an update that their Load Balancing System has been affected and is working on a resolution. We will post an update here as soon as the issue is fully resolved.

monitoring2021-11-16T18:36:18.898Z

We are continuing to monitor for any further issues.

monitoring2021-11-16T18:08:21.000Z

Google confirmed the outage on their end. While Smaply servers are operational again, Google is still investigating the issue. Google's status report: https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh

identified2021-11-16T17:52:23.000Z

There seems to be a major outage in the underlying Google Cloud Platform Infrastructure affecting many Google Customers.

investigating2021-11-16T17:46:40.000Z

We are currently investigating an outage in EU and US regions

Report: "Elevated Payment and Signup related Errors"

Last update 2022-01-12T09:34:23.676Z

resolved2021-12-22T15:45:45.863Z

This incident has been resolved. Payments and signups have been working as expected.

monitoring2021-12-22T15:07:38.245Z

AWS has updated that they have restored the power to all instances and network devices. We should be back to running at full capacity in a few minutes: https://status.aws.amazon.com/

monitoring2021-12-22T14:53:32.854Z

We are observing significantly fewer errors. However, we are continuing to monitor as Chargebee has not yet resolved the incident on their side.

monitoring2021-12-22T14:02:04.490Z

Our payment provider is currently experiencing high error rates: https://status.chargebee.com/incidents/84yxgfmwlkx8 . This might affect sign ups and payment related activities. We are closely monitoring the incident and will keep you updated.