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The issue related to hosting services in our US-Texas-M-1 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We have identified an issue related to x86 hosting services in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We have identified an issue related to x86 hosting services in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with the highest priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

The issue related to hosting services in our US-Texas-M-1 Region has now been resolved. At this time, all of the reported symptoms should now be resolved:- Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deletedIf you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We have identified an issue related to x86 hosting services in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted

We have identified an issue related to x86 hosting services in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with the highest priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deletedWe will provide an update within one hour.

This issue has been resolved, and the Skytap Portal Website (cloud.skytap.com) should be available again to all users.

We have made preliminary changes to alleviate an issue previously reported with the Skytap Portal Website. Our Engineers continue to work on this issue with high priority. At this time, cloud.skytap.com should be available and responsive. We will provide an additional update within one hour.

We have received alerts which have informed us that the Skytap Portal Website (cloud.skytap.com) is experiencing page load failures or slow page loads. We are currently investigating this issue. We will provide an update within one hour.

This issue has been resolved, and the Skytap Portal Website (cloud.skytap.com) should be available again to all users.

We have made preliminary changes to alleviate an issue previously reported with the Skytap Portal Website. Our Engineers continue to work on this issue with high priority.At this time, cloud.skytap.com should be available and responsive.We will provide an additional update within one hour.

We have received alerts which have informed us that the Skytap Portal Website (cloud.skytap.com) is experiencing page load failures or slow page loads. We are currently investigating this issue. We will provide an update within one hour.

This issue has been resolved, and the Skytap Portal Website (cloud.skytap.com) should be available again to all users.

We have determined that the Skytap Portal Website (cloud.skytap.com) is experiencing page load failures or slow page loads as of 06:45 AM UTC 22 Thursday May 2025. We are currently investigating this issue. We will provide an update within one hour.

We have received alerts which have informed us that the Skytap Portal Website (cloud.skytap.com) is experiencing some performance issues as of 06:45 AM UTC 22 Thursday May 2025. We are currently investigating this issue. We will provide an update within one hour.

The storage issue in our SG-Singapore-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We have have made preliminary changes to alleviate an issue previously reported hosting services in our SG-Singapore-M-1 Region. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We have identified a storage issue in our SG-Singapore-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

We are currently investigating alerts related to a possible storage issue in our SG-Singapore-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

The networking issue in our US-Texas-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We have identified a networking issue in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.

The storage issue in our CAN-Toronto Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We have identified a storage issue in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide additional updates once significant changes occur.

We have identified a storage issue in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

We are currently investigating alerts related to a possible storage issue in our CAN-Toronto Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

We have confirmed that the Skytap Portal Website (cloud.skytap.com) was intermittently unavailable between 23:15 - 23:45 UTC on Friday, March 28, 2025 for a total observed time of 4 minutes. Our engineers have remediated this issue.

The issue related to hosting services in our CAN-Toronto Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We have identified an issue related to hosting services in our CAN-Toronto Region. Our Engineers are continuing active work on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

We have identified an issue related to hosting services in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

The networking issue in our US-East-2 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We are currently investigating alerts related to a possible networking issue in our US-East-2 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

This issue has been resolved, and the Skytap Portal Website (cloud.skytap.com) should be available again to all users.

We have determined that the Skytap Portal Website (cloud.skytap.com) is experiencing page load failures or slow page loads as of 8:00 AM 26 Feb 2025 UTC. We are currently investigating this issue. We will provide an update within one hour.

We have received alerts which have informed us that the Skytap Portal Website (cloud.skytap.com) is experiencing page load failures or slow page loads as of 8:00 AM 26 Feb 2025 UTC. We are currently investigating this issue. We will provide an update within one hour.

The storage issue in our US-Texas-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We have have made preliminary changes to alleviate an issue previously reported hosting services in our US-Texas-M-1 Region. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We have identified an issue related to hosting services in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

We are investigating reports regarding an issue related to one of our hosting subsystems in our US-Texas-M-1 Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

The storage issue in our DE-Frankfurt-I-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We have have made preliminary changes to alleviate an issue previously reported hosting services in our DE-Frankfurt-I-1 Region. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We have identified a storage issue in our DE-Frankfurt-I-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update as soon as there is a significant change in issue status.

We are currently investigating alerts related to a possible storage issue in our DE-Frankfurt-I-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

We have made changes to alleviate an issue previously reported hosting services in our US-Texas-M-1 Region. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted Side effects of this disruption may include affected customer contact individually: - Guest OS reporting a disk error or read-only filesystem - Operating system that is frozen, or on an OS repair screen If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority. Remediation steps may include a brief disruption period in connected services. Owners of potentially affected workloads have been contacted individually via email. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted Side effects of this disruption may include: - Guest OS reporting a disk error or read-only filesystem - Operating system that is frozen, or on an OS repair screen We will provide another update within one hour.

We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are continuing to work on this issue with the highest priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide another update within one hour.

We have identified an issue related to one hosting subsystem in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with the highest priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

The storage issue in our US-East-2 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We have made changes to alleviate an issue with one storage sub-system in our US-East-2 region. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail We will provide an additional update within one hour.

We have identified an issue with one of our storage subsystems in our US-East-2 Region. Our Engineers are continuing active work on this issue with the highest priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Some Virtual Machines in this region may become unresponsive or hung state. - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide additional updates as soon as there is a significant change in status.

We have identified a storage issue in our US-East-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Some Virtual Machines in this region may become unresponsive or hung state. - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update as soon as there is a significant change in status.

We have identified a storage issue in our US-East-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

We are currently investigating alerts related to a possible storage issue in our US-East-2 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

The issue related to hosting services in our CAN-Toronto Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We have made preliminary changes to alleviate an issue previously reported hosting services in our CAN-Toronto Region. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We have identified an issue related to hosting services in our CAN-Toronto region. Our Engineers continue to work on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown)

We have identified an issue related to hosting services in our CAN-Toronto region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) We will provide an update within one hour.

The storage issue in our UK-London-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We have have made preliminary changes to alleviate an issue previously reported hosting services in our UK-London-M-1 Region. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We have identified a storage issue in our UK-London-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

We are currently investigating alerts related to a possible storage issue in our UK-London-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

The issue related to hosting services in our CAN-Toronto x86 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change to a running state If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We have identified an issue related to hosting services in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some x86 virtual machines in this region to change to a running state We will provide an update as soon as there is a significant change in status.

The issue related to hosting services in our CAN-Toronto Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change to a running state This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We have identified an issue related to hosting services in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some x86 virtual machines in this region to change to a running state We will provide an update as soon as there is a significant change in status.

We are investigating reports regarding an issue related to hosting services in our CAN-Toronto Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

The issue related to hosting services in our EMEA Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We have have made preliminary changes to alleviate an issue previously reported hosting services in our EMEA Region. Our Engineers continue to work on this issue with high priority. At this time, all of the reported symptoms should now be alleviated: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted However, if you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We have identified a storage issue in our EMEA Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

We are investigating reports regarding an issue related to hosting services in our EMEA Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

The networking issue in our US-Texas-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach public internet in some environments utilizing a Public IP If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We have made preliminary changes to alleviate an issue previously reported with one network sub-system in our US-Texas-M-1 Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance: - Inability to reach public internet in some environments utilizing a Public IP We will provide an additional update within one hour.

We have identified a networking issue in our US-Texas-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach public internet in some environments utilizing a Public IP We will provide an additional update within one hour.

The issue related to hosting services in our US-Central Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We continue our investigation into an issue related to hosting services in our US-Central Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide updates as significant progress is made to remediate this issue.

We continue our investigation into an issue related to hosting services in our US-Central Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

We have identified an issue related to hosting services in our US-Central Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

This issue has been resolved, and the Skytap Portal Website (cloud.skytap.com) should be available again to all users.

We have determined that the Skytap Portal Website (cloud.skytap.com) is experiencing some performance issues. We are currently investigating this issue. We will provide an update within one hour.

The issue related to hosting services in our CAN-Toronto Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We have identified an issue related to hosting services in our CAN-Toronto Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

We are investigating reports regarding an issue related to hosting services in our CAN-Toronto Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

This issue has been resolved, and the Skytap Portal Website (cloud.skytap.com) should be available again to all users.

Identified - We have determined that the Skytap Portal Website (cloud.skytap.com) is slow performance. We are currently investigating this issue. We will provide an update within one hour.

We have received alerts which have informed us that the Skytap Portal Website (cloud.skytap.com) is showing slow performance. We are currently investigating this issue. We will provide an update within one hour.

This issue has been resolved, and the Skytap Portal Website (cloud.skytap.com) should be available again to all users.

We have determined that the Skytap Portal Website (cloud.skytap.com) is experiencing some performance issues. We are currently investigating this issue. We will provide an update within one hour.

We have received alerts which have informed us that the Skytap Portal Website (cloud.skytap.com) is experiencing some performance issues. We are currently investigating this issue. We will provide an update within one hour.

This issue has been resolved and the Skytap Portal Website (cloud.skytap.com) performance has been restored.

We are continuing to work towards resolving the Skytap Portal Website (cloud.skytap.com) slow performance. We will provide an update as soon as there is a significant change in status.

We have determined that the Skytap Portal Website (cloud.skytap.com) is slow performance. We are currently investigating this issue. We will provide an update within one hour.

We have received alerts which have informed us that the Skytap Portal Website (cloud.skytap.com) is showing slow performance. We are currently investigating this issue. We will provide an update within one hour.

The storage issue in our US-Virginia-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We have have made preliminary changes to alleviate an issue previously reported with a storage sub-system in our US-Virginia-M-1 Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail We will provide an additional update within one hour.

We are currently investigating alerts related to a possible storage issue in our US-Virginia-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

The storage issue in our SG-Singapore-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We have have made preliminary changes to alleviate an issue previously reported with storage sub-system in our SG-Singapore-M-1 Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail We will provide an additional update within one hour.

We have identified a storage issue in our SG-Singapore-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

We are currently investigating alerts related to a possible storage issue in our SG-Singapore-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

The storage issue in our CN-HongKong-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines rebooting. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We have made preliminary changes to alleviate an issue previously reported with one storage sub-system in our CN-HongKong-M-1 Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail We will provide an additional update within one hour.

We have identified a storage issue in our CN-HongKong-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

The issue related to hosting services in our US-East-2 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We have identified an issue related to x86 hosting services in our US-East-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

The storage issue in our US-West Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We have have made preliminary changes to alleviate an issue previously reported with storage sub-system in our US-West Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail We will provide an additional update within one hour.

We have identified a storage issue in our US-West Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

We are currently investigating alerts related to a possible storage issue in our US-West Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

This issue has been resolved, and the Skytap Portal Website (cloud.skytap.com) should be available again to all users.

We have determined that the Skytap Portal Website (cloud.skytap.com) is experiencing some performance issues as of 10:00 AM UTC 11 Nov 2024. We are currently investigating this issue. We will provide an update within one hour.

We have received alerts which have informed us that the Skytap Portal Website (cloud.skytap.com) is experiencing some performance issues as of 10:00 AM UTC 11 Nov 2024. We are currently investigating this issue. We will provide an update within one hour.

The storage issue in our US-West Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We have have made preliminary changes to alleviate an issue previously reported with storage sub-system in our US-West Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail We will provide an additional update within one hour.

We're remediating a storage issue with one storage subsystem in our US-West region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide additional updates once remediation is complete.

We're continuing to investigate a storage issue with a storage subsystem in our US-West Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

We have identified a storage issue in our US-West Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

The storage issue in our IE-Dublin-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We have identified a storage issue in our IE-Dublin-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update as soon as new significant information is available.

We are currently investigating alerts related to a possible storage issue in our IE-Dublin-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

The issue related to hosting services in our APAC-2 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

The networking issue in our CN-HongKong-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We are currently investigating alerts related to a possible networking issue in our CN-HongKong-M-1 Region. A limited subset of customers may experience a brief disruption of network connectivity. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

The networking issue in our US-Virginia-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We have identified a networking issue in our US-Virginia-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.

We are currently investigating alerts related to a possible networking issue in our US-Virginia-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

The issue with services sub-system in our IN-Pune-M-1 Region has now been resolved. All customer visible symptoms should now be alleviated: - Performance degradation when using the HTML5 client to connect to a VM - HTML5 client session disconnects If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We have identified an issue with a services sub-system in our IN-Pune-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to start and HTML5 session - Performance degradation when using the HTML5 client to connect to a VM - HTML5 client session disconnects We will provide an additional update as soon as there is a significant change in status.

We are currently investigating alerts related to a possible services issue, which may affect HTML5 client connections in our IN-Pune-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

The networking issue in our APAC2 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We have identified a networking issue in our APAC2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) We will provide an additional update within one hour.

We are currently investigating alerts related to a possible networking issue in our APAC2 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

The networking issue in our US-Texas-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We are currently investigating alerts related to a possible networking issue in our US-Texas-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

The issue related to hosting services in our NL-Amsterdam-M-1 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to changed to a running state This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We have identified an issue related to hosting services in our NL-Amsterdam-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some x86 virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running x86 virtual machines in this region to be saved as a template or copied We will provide an update within one hour.

We are investigating reports regarding an issue related to x86 hosting services in our NL-Amsterdam-M-1 Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

The networking issue in our NL-Amsterdam-M-1 and CN-Hongkong-M-1 Regions has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We have identified a networking issue in our NL-Amsterdam-M-1 and CN-Hongkong-M-1 Regions. Our Engineers are continuing to actively work on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.

We have identified a networking issue in our NL-Amsterdam-M-1 and CN-Hongkong-M-1 Regions. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail We will provide an additional update within one hour.

The issue related to hosting services in our EMEA Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied, or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We have identified an issue related to x86 hosting services in our EMEA Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state to running We will provide an update as soon as there is a significant change in status.

We have identified an issue related to hosting services in our EMEA Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

We are investigating reports regarding an issue related to hosting services in our EMEA Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

The issue related to hosting services in our EMEA Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

Our Engineers are still actively working on this issue with high priority.

We have identified an issue related to hosting services in our EMEA Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

We are investigating reports regarding an issue related to hosting services in our EMEA Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

The issue related to hosting services in our EMEA Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state to a running state If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We have identified an issue related to x86 hosting services in our EMEA Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state to running We will provide an update as soon as there is significant change in status.

We have identified an issue related to hosting services in our EMEA Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

We are investigating reports regarding an issue related to x86 hosting services in our EMEA Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

The storage issue in our EMEA Region has now been resolved. The following symptoms should now be alleviated: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail This disruption may have resulted in some running Virtual Machines being disconnected from their storage for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We have identified a storage issue in our EMEA Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some Virtual Machines in this region to change state (ie, run, suspend, shutdown) - Degraded disk read/write performance for some running Virtual Machines in this region - Deploying from templates in this region may fail - Saving templates in this region may fail - Copying environments or templates out of this region may fail - VM Imports and Exports out of this region may fail We will provide an additional update within one hour.

We are currently investigating alerts related to a possible storage issue in our EMEA Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

The issue with a services sub-system in our Pune-M-1 Region has now been resolved. All customer visible symptoms should now be alleviated: - Performance degradation when using the HTML5 client to connect to a VM - HTML5 client session disconnects If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We are currently investigating alerts related to a possible services issue, which may affect HTML5 client connections in our IN-Pune-M-1 Region. We are actively investigating these reports, and will provide further details regarding symptoms and scope within one hour.

The issue related to hosting services in our US-East-2 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We have identified an issue related to hosting services in our US-East-2 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted We will provide an update within one hour.

We are investigating reports regarding an issue related to hosting services in our US-East-2 Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.

The networking issue in our US-Virginia-M-1 Region has now been resolved. The following symptoms should now be alleviated: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - High latency across environment networks This disruption may have resulted in some running Virtual Machines being disconnected from the network for a period of time. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, or if you continue to experience any of the symptoms mentioned above, please contact Skytap Support (support@skytap.com) for immediate assistance.

We have have made preliminary changes to alleviate an issue previously reported with our network sub-system in our US-Virginia-M-1 Region. Our Engineers continue to work on this issue with high priority. The following symptoms should now be resolved. If you continue to experience any of the following symptoms, please contact Skytap Support (support@skytap.com) for immediate assistance: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - High latency across environment networks We will provide an additional update within one hour.

We have identified a networking issue in our US-Virginia-M-1 Region. Our Engineers are actively working on this issue with high priority. Symptoms for this issue may include: - Inability to reach some Environments, VMs, or Skytap resources in the affected region (HTML5 client, public IP, published service, FTP/SFTP, etc.) - Issues with VM connectivity to outside internet in the affected region - Connectivity issues between the affected region and other regions (copy to region, VPN, etc.) - Failures when making VM state changes in the affected region (run, suspend, shutdown) - VM Import / Export tasks in this region may fail - High latency across environment networks We will provide an additional update within one hour.

The issue related to hosting services in our UK-London-M-1 Region has now been resolved. At this time, all of the reported symptoms should now be resolved: - Inability of some virtual machines in this region to change state (ie, run, suspend, shutdown) - Inability of some running virtual machines in this region to be saved as a template, copied or deleted This disruption may have resulted in some running Virtual Machines being returned to a powered off state. Affected VM owners have been notified directly. If you have a VM reporting an error or issue, please contact Skytap Support (support@skytap.com) for assistance.

We are investigating reports regarding an issue related to x86 hosting services in our UK-London-M-1 Region. We are actively investigating this issue and will provide further details regarding symptoms and scope within one hour.