Historical record of incidents for Skilljar
Report: "Partial Outage - API Unavailable"
Last updateThe identified issue with the API has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
A fix has been implemented for the identified issue impacting the API, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
We've identified an issue impacting the API. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
Report: "Partial Outage - API Unavailable"
Last updateThe identified issue with the API has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
A fix has been implemented for the identified issue impacting the API, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
We've identified an issue impacting the API. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
Report: "Degraded Performance - Analytics"
Last updateThe issue impacting Analytics and Reporting delays has been fully resolved. Data is now fully caught up, and all systems are operating normally. Thank you for your patience while we worked to address this.
A fix has been implemented and we are continuing to monitor the results. Analytics and Reporting remain delayed; however, based on current progress, we now estimate that data will be fully caught up within the next 12 hours.
A fix has been implemented and we are currently monitoring the results. While Analytics and Reporting remain delayed, we expect data to be fully caught up within 2 days. We are also actively exploring ways to reduce this timeline and will provide updates as progress is made.
The issue has been identified and a fix is being implemented.
We are still continuing our investigation into delayed analytics and reporting.
We are continuing to investigate the delay in analytics and reporting.
We are continuing to investigate the delay in analytics and reporting.
We're aware of the ongoing issue with delays in analytics and reporting, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
Report: "Partial Outage - Course Platform Temporarily Unavailable"
Last updateOn 4/17/2025 at 7:43AM PT, the course platform experienced a temporary outage, during which learners were unable to access course content. The issue lasted approximately 5 minutes and has since been fully resolved. We identified and addressed the root cause, and the platform is now operating normally. We apologize for the disruption and appreciate your patience.
Report: "Degraded Performance - Platform, Dashboard, API"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We're aware of the ongoing issue with Platform, Dashboard, and API. Our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
Report: "Degraded Performance - Potential Service Disruption"
Last updateThe issue causing service disruption for some customers has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
The issue causing a service disruption for some customers has resolved, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
We've successfully identified the issue causing a service disruption for some customers. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
Our engineering team is actively investigating a potential issue that may impact some customers. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
Report: "Degraded Performance - Increased Errors on Learner Experience"
Last updateThe identified issue with the learner experience has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
A fix has been implemented for the identified issue impacting the learner experience, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
Our engineering team is continuing to investigate the issue causing increased errors on the learner experience. We have made progress in narrowing down potential causes and are working diligently to identify the root cause. We will provide further updates as we gather more information. Thank you for your continued patience and understanding as we work towards a resolution.
We're aware of the ongoing issue with increased errors on the learner experience, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
Report: "Degraded Performance - Errors on Learner Experience"
Last updateThe identified issue with higher than normal errors on the learner experience between 6:31AM to 6:37AM PT has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
Report: "Degraded Performance - Slow Load Times on Learner Experience"
Last updateThis incident has been resolved.
A fix has been implemented and the platform is operational again.
The issue continues to arise and a fix is being implemented.
A fix has been implemented for the identified issue impacting page load times on the learner experience, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
We're aware of the ongoing issue with page load times on the learner experience, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
Report: "Degraded Performance - Custom Course Registration Email Issue"
Last updateThe identified issue with custom course registration emails has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
A fix has been implemented for the identified issue impacting custom course registration emails, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
We've successfully identified the issue impacting custom course registration emails. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
We're aware of the ongoing issue with custom course registration emails not being sent, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
Report: "Partial Outage - Video Playback Issues"
Last updateThis incident has been resolved.
Our upstream provider has implemented a fix. Videos are playing as expected. We are continuing to monitor.
The issue has been identified as an upstream provider where certain types of videos won't play properly on certain lesson types.
We're aware of the ongoing issue with playback issues on some video players some lesson types, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
Report: "Degraded Performance - Dashboard Login for New Users"
Last updateThe identified issue preventing new dashboard users from signing into the admin dashboard has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
A fix has been implemented for the identified issue preventing new dashboard users from signing into the admin dashboard, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
We've successfully identified the issue preventing new dashboard users from signing into the admin dashboard. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
Report: "Degraded Performance - Increased Login Errors on Some Domains"
Last updateThe identified issue with increased errors when logging in on some domains has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
A fix has been implemented for the identified issue impacting some customer domains experiencing increased errors on login, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
We're investigating a potential issue with increased errors on login for some customer domains, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
Report: "Degraded Performance - Student Experience Unavailable"
Last updateThe identified issue with Student Domains has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
A fix has been implemented for the identified issue impacting Student Domains, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
We're aware of the ongoing issue with loading Student Domains, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
Report: "Degraded Performance - Learner Experience"
Last updateDegraded performance loading the learner experience has been resolved for the past hour, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
We are observing that services are returning to normal operations, learner experience is no longer experiencing issues. We are continuing to monitor the situation with our upstream cloud service provider, AWS in US-east-1, while they work to resolve the issue on their end. They are anticipating 2-3 hours to fully resolve the issue. Regular updates on the monitoring progress will be provided on the status page.
We are continuing to monitor the situation with our upstream cloud service provider, AWS in US-east-1, while they work to resolve the issue on their end. Regular updates on the monitoring progress will be provided on the status page.
We are significantly impacted by service issues from our upstream cloud service provider, AWS in US-east-1. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
We've successfully identified the issue impacting load times on the learner experience. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
We're aware of the ongoing issue with loading the learner experience, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
Report: "Degraded Performance - Learner Experience"
Last updateThe identified issue with load times on the learner experience has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
A fix has been implemented for the identified issue impacting loading times on the learner experience, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
We're aware of the ongoing issue with loading the learner experience, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
Report: "Student Domains and Admin Dashboard Inaccessible"
Last updateOn July 15th, 2024 from 4:40AM to 5:00AM PT, Student Domains and Admin Dashboard experienced degraded performance and was inaccessible during that time frame. The issue was identified as an unusual pattern of API requests causing degraded performance. A fix was put in place to prevent this from happening in the future.
Report: "Course Platform and Admin Dashboard Inaccessible"
Last updateThe identified issue impacting access to the course platform and admin dashboard has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
A fix has been implemented for the identified issue impacting access to the course platform and admin dashboard, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
We've successfully identified the issue impacting users ability to access the course platform and admin dashboard. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
Report: "Degraded Performance - Student Domains"
Last updateThis incident has been resolved.
A fix has been implemented for the identified issue impacting the Student Domains, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
We're aware of the ongoing issue with Student Domains, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
Report: "Partial Outage - Degraded performance on the course platform"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're aware of the ongoing issue with the course platform having slow response times and a higher rate of errors, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
Report: "Degraded Performance - Admin Dashboard page timeouts"
Last updateThe identified issue with page timeouts on the Admin Dashboard has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
A fix has been implemented for the identified issue impacting the Admin Dashboard causing certain pages to time out, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
We are continuing our investigation of this issue and have identified several potential causes. Updates will be provided as more information becomes available. Thank you for your patience and understanding.
We are continuing our investigation of this issue and have identified several potential causes. Updates will be provided as more information becomes available. Thank you for your patience and understanding.
We're aware of the ongoing issue with the Admin Dashboard where certain pages are timing out, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
Report: "Limited Functionality Outage"
Last updateThe problem was a disruption with a upstream provider and has now been resolved. We are investigating ways to be more resilient in the future.
We have identified an incident where icons are not rendering properly on the website.
Report: "Course Platform Not Loading"
Last updateThe identified issue with the course platform has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
A fix has been implemented for the identified issue impacting the course platform, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
We're aware of the ongoing issue with course platform not loading, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
Report: "Degraded Performance - Course Platform"
Last updateThe identified issue with the course platform has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
A fix has been implemented for the identified issue impacting the course platform, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
We're aware of the ongoing issue causing problems loading the course platform, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
Report: "Degraded Performance - Delayed Dashboard Analytics"
Last updateThe identified issue with dashboard analytics being delayed has been resolved, and services are now operating smoothly. The only impacted data was with student session time analytics. We are working on a Root Cause Analysis that will go out via email shortly. We appreciate your understanding and thank you for your patience.
A fix has been implemented for the identified issue impacting dashboard analytics being delayed, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
We're aware of the ongoing issue with dashboard analytics being delayed, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
Report: "Degraded Performance - Error Loading Dashboard Admin Catalog Page"
Last updateThe identified issue with loading the Catalog Page on the Admin Dashboard has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
A fix has been implemented for the identified issue with loading the Catalog Page on the Admin Dashboard, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
We've successfully identified the issue impacting loading the Catalog Page on the Admin Dashboard. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
Report: "Degraded Performance - Student Merge Tool Error"
Last updateThe identified issue with the student merge tool has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
A fix has been implemented for the identified issue impacting the student merge tool, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
We've successfully identified the issue impacting the student merge tool. When attempting to merge a student the page will intermittently error. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
Report: "Degraded Performance - Error Loading Dashboard Admin Catalog Page"
Last updateThe identified issue with loading the Catalog Page on the Admin Dashboard has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
A fix has been implemented for the identified issue with loading the Catalog Page on the Admin Dashboard, our team has entered the monitoring phase. We are actively observing the system to ensure stability. Regular updates on the monitoring progress will be provided on the status page. Thank you for your continued patience.
We've successfully identified the issue impacting loading the Catalog Page on the Admin Dashboard. Our engineering team is actively working on a resolution, and we'll keep you informed with regular updates on the status page. Thank you for your understanding as we work towards a fix.
We're aware of the ongoing issue with loading the Catalog Page on the Admin Dashboard, and our engineering team is actively investigating. We are working diligently to uncover the root cause and restore services. We will update the status page as soon as we have identified the issue. Thank you for your patience and understanding as we address this matter.
Report: "Monitoring Credly degraded performance"
Last updateCredly response times have returned to normal.
We are noticing a slow response time from our integration partner Credly. Credly badges are being issued, but there may be a delay of a few minutes for students before the badges appear. No other integrations are impacted at this time. We will continue to monitor Credly's performance and resolve this incident when the degraded performance has been resolved.
Report: "Limited Functionality: Dashboard integration admin"
Last updateThis incident has been resolved.
We have identified an issue with dashboard admin capabilities related to external integrations. We are actively working on a fix.
Report: "Limited Functionality - Delay in Certain Analytics"
Last updateThis incident has been resolved.
A delay has been detected in certain analytics pages and a fix has been deployed. Delay expected to be resolved within the hour.
Report: "API Outage"
Last updateThis incident has been resolved.
The API is now operational. We are continuing to monitor, and are investigating the root cause.
We are currently investigating an incident causing issues loading the API.
Report: "Course Platform Outage"
Last updateThis incident has been resolved.
A fix has been implemented and the course platform is now operational. We are continuing to monitor.
We are currently seeing degraded performance loading the course platform and are continuing to investigate.
The course platform is now operational. We are continuing to monitor, and are investigating the root cause.
We are currently investigating an incident causing issues loading the course platform.
Report: "Delayed Dashboard Analytics"
Last updateThis incident has been resolved.
A fix has been deployed and we are continuing to monitor.
Analytics is processing slowly and there has been no data loss. We are continuing to work on a fix to restore analytics processing.
We have identified an issue causing analytics to be delayed on the dashboard.
Report: "Dashboard Outage"
Last updateThis incident has been resolved.
The dashboard is now operational. We are continuing to monitor, and are investigating the root cause.
We are currently investigating an incident causing errors loading the dashboard.
Report: "Intermittent Issues Logging Into Admin Dashboard"
Last updateThis incident has been resolved.
The dashboard is now operational. We are continuing to monitor, and are investigating the root cause.
We are currently investigating an incident causing intermittent issues loading the dashboard.
Report: "Course Platform Outage"
Last updateThis incident has been resolved.
The course platform is now operational. We are continuing to monitor, and are investigating the root cause.
We are currently investigating an incident causing issues loading the course platform.
Report: "Background Processes Delayed"
Last updateThis incident has been resolved.
The platform is now operational. We are continuing to monitor, and are investigating the root cause.
We are currently investigating an incident causing delays background processes like certificate generation and dashboard analytics report downloads.
Report: "Database Export - Incident Outage"
Last updateThis incident has been resolved.
Data export to the data connector databases is now operational. It will take several hours for data processing to catch up. We are continuing to monitor the status of the data connector.
We are currently investigating data not being properly exported into the data connector databases. There is no data loss.
Report: "Limited Functionality Outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating an incident where badges are not issued and neither custom emails nor waitlist notifications are sent.
Report: "Dashboard Outage"
Last updateThis incident has been resolved.
We are currently investigating an incident causing issues loading the dashboard.
Report: "Course Platform is experiencing an outage"
Last updateWe encountered database connection timeouts as a result of a configuration issue. We updated the DB configuration and it resolved the issue. Load times are back to normal.
The Course Platform is currently experiencing an outage. Our team is investigating the issue.
Report: "Credly integration experiencing intermittent delays"
Last updateA fix has been implemented, any delayed Credly badges have been issued.
Some customers are experiencing delay in receiving Credly badges after course completion. Our team is investigating the issue.
Report: "Issue impacting analytics pages"
Last updateThe issue has been resolved. Analytics pages are now showing the most recent student activities/data.
We've identified the root cause of the issue and we're deploying a fix.
We're currently investigating an issue with analytics pages missing recent data.
Report: "Degraded Performance Due to an Upstream Provider"
Last updateThis incident has been resolved.
The course platform, dashboard, API, and services are now operational. We are continuing to monitor.
We are currently investigating an incident causing intermittent issues loading course platform, dashboard, and the API. In addition, services may be delayed or degraded. This is due to a problem with an upstream provider.
Report: "Delay in Automated Tasks, Emails, and Webhooks"
Last updateWe have resolved the issue, automated tasks, emails, and webhooks are no longer delayed.
We have identified an issue causing delays with automated tasks, emails, and webhooks.
Report: "Credly, Examity, and Caveon integrations not working"
Last updateThis incident has been resolved.
We've identified and fixed the issue. The issue was caused by an update to our caching service. Our team will continue to monitor.
The Skilljar platform is experiencing an issue that's impacting our integration with Credly, Examity & Caveon. Our team is investigating the issue.
Report: "Incident Outage - Issuing Credly Badges"
Last updateThis incident has been resolved.
The platform is now operational. We are continuing to monitor, and are investigating the root cause. We're assessing the full impact of the issue and are working on re-triggering missed badges and notifications.
We are actively investigating reports that some customers may be experiencing issues with Credly badges being issued. In addition, ProctorFree Action Items, Custom Registration Emails, and Custom Completion Emails may also be affected. We will continue to post updates as we have more information.
We are actively investigating reports that some customers may be experiencing issues with Credly badges being issued.
Report: "Lessons with "Embed Link" videos are showing as blank"
Last updateA fix has been deployed and we've confirmed that the issue has been resolved.
Our team was able to identify the issue and we're in the process of releasing a fix for it.
Report: "Delay in sending email notifications and generating certificates"
Last updateAll backlogged emails and certificates have been processed.
We've addressed the issue that caused the delay and we're currently processing the backlogged emails and certificates.
We are currently experiencing a delay in sending emails and generating certificates. Our engineering team is investigating.
Report: "Dashboard - Limited Student Search"
Last updateThis incident has been resolved.
The issue has been identified as a problem in our data processing pipeline and has been resolved. No data has been lost. Analytics will be delayed as we process the delayed data. We are continuing to monitor, and are investigating the root cause.
We are currently investigating an incident causing issues when searching for students on the admin dashboard.