Historical record of incidents for Skedulo
Report: "Skedulo Plus Outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Some users may not be able to use the Skedulo Plus app. We are investigating and will post an update shortly.
Report: "Skedulo WebApp in the AU Region"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are currently investigating sporadic latency issues and delays.
Report: "Skedulo Plus outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Some users may not be able to use the Skedulo Plus app. We are investigating and will post an update shortly.
Report: "Skedulo Plus Erros"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "2cloudnine outage"
Last updateThis incident has been resolved. If you still experience 2Cloudnine related errors, please reach out to them directly.
2Cloudnine have had an issue today with licences being suspended. This has been resolved and they are monitoring but if you are having tc9 related errors within the Skedulo Products, they have asked that you raise a support request with them directly to handle it.
Report: "Skedulo Web App Status outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Job statuses are currently not reflecting the proper status in the Skedulo Web Application.
Report: "Skedulo Plus force logout issue"
Last updateThe incident has now been resolved, and we have not observed any further reports of the issue reoccurring. Our internal Post-Incident Review (PIR) is currently in progress. If you require an External PIR, please reach out to your Customer Success Manager (CSM) to request one.
The fix has been deployed and we are currently monitoring it
We are continuing to work on a fix for this issue . Next update will be provided in the next 30 mins
We are continuing to work on a fix for this issue . Next update will be provided in the next 30 mins
We are continuing to work on a fix for this issue . Next update will be provided in the next 30 mins
The issue has been identified and currently working on a fix . Next update will be provided in the next 30 mins
We are continuing to investigate the issue and will have the next update in next 30 mins
Some users may experience a forced log-out when trying to access the app. Our team is actively investigating this issue as a top priority, and we will provide updates as soon as possible
Report: "Login Failures on Skedulo Plus Mobile App"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Skedulo Plus login issue"
Last updateThe Skedulo Mobile Application was impacted by an internal system issue, causing degraded service for a short period. We have restored service and will continue to investigate the cause to prevent a reoccurrence. All functionality is now restored.
Some users may experience a forced log-out when trying to access the app. Our team is actively investigating this issue as a top priority, and we will provide updates as soon as possible
Report: "Skedulo Plus error"
Last updateThe Skedulo Mobile Application was impacted by an internal system issue, causing degraded service for a short period. We have restored service and will continue to investigate the cause to prevent a reoccurrence. All functionality is now restored.
Our team has identified an issue within the Skedulo Plus mobile app. Some users may experience "Internal server error" when trying to access the app. We are working on it with the highest priority.
Report: "Some Skedulo Users May Be Impacted By a Salesforce Service Degradation"
Last updateThis issue has been marked as resolved by Salesforce. Please contact Support if you have any concerns
Skedulo is currently experiencing a Salesforce-caused outage due to Performance Degradation issues on several US Salesforce servers, per the Salesforce Status page (status.salesforce.com). Full Skedulo service should resume immediately following resolution by Salesforce.
Report: "Skedulo Plus performance degradation and errors"
Last updateThis incident has been resolved.
Service has been restored
Our team has identified an issue within the Skedulo Plus mobile app. Some users may experience performance degradation and/or errors related to syncing. Please note this is only for Skedulo Plus, the v2 version of our mobile app is not impacted
Report: "Skedulo web app performance degradation"
Last updateThis incident has been resolved.
We are currently investigating an issue related to performance within the Skedulo web app. Some users may experience some intermittent latency/slowness.
Report: "Salesforce outage could affect certain Skedulo services"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Skedulo customers using Salesforce may experience impacts due to the current outage. You can track updates on the Salesforce outage at: https://status.salesforce.com/generalmessages/1476 Please be aware our Support tool is impacted by this and hence the support teams are unable to service your requests at this point
Report: "Full outage for UK region to add database capacity to ensure stability - this will impact UK based customers only"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for this issue.
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
We are continuing to investigate this issue.
Full outage for UK region to add database capacity to ensure stability
Report: "Skedulo Plus Mobile app outage (v2 not impacted)"
Last updateThis incident has been resolved. Users may need to log back into the app as they may have been automatically logged out during the outage.
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue effecting our Skedulo Plus mobile app. Users may experience the inability to perform standard functions of the app. Notes: - Skedulo v2 mobile app is not impacted - This is currently impacting production instances. Customers in preproduction environments will not be effected
Report: "Salesforce outage affecting user login access"
Last updateThe issue has been resolved following the successful completion of the emergency release rollout. The Salesforce team has validated the health of the affected instances and confirmed that customers should no longer experience any impact.
We are continuing to monitor for any further issues.
Salesforce has reported the following: The emergency release is taking longer than expected for a small subset of instances due to the need for manual intervention. However, it has been progressing successfully for most impacted instances. Additional impacted instances have also been identified but no other information has been provided.
The Salesforce team has confirmed that several customers have reported they are no longer impacted and are not experiencing further issues. Health checks are still ongoing. The first phase of the Emergency Release is nearing completion, after which validation checks will be conducted.
The Salesforce team is conducting health checks on all instances that received the manual fix. Any customers still experiencing issues will be added to the Emergency Release schedule. We will provide an update as soon as new information is posted on the Salesforce Status Page | https://status.salesforce.com
Salesforce is currently experiencing an issue with login access that may be impacting some users. Skedulo is closely monitoring the situation, as it may cause errors, timeouts, or latency. Salesforce is providing updates via their Status Page | https://status.salesforce.com We will keep you informed as more information becomes available.
We are currently investigating this issue
Report: "Potential login issues in the UK region"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Some tenants in the UK may be unable to login to the web and mobile apps. We are investigating the root cause.
Report: "Potential issues with Optimization"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Report: "Web app loading issue"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We're currently investigating this issue. If you're experiencing this problem, the current workaround is to disable the cache in the network tab of your browser.
Report: "Skedulo Webapp Latency."
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented, and we are monitoring the results.
We are currently experiencing a latency issue that affects the usage of the Skedulo Web App.
Report: "Web App Outage"
Last updateThis incident has been resolved and there should be no further issues accessing the Skedulo web app at app.skedulo.com
A fix has been implemented and we are monitoring the results. Please let support know if you continue to experience issues
We are currently investigating an Issue with the Skedulo Web App. Users may be unable to access the web app at app.skedulo.com
Report: "Issues with Skedulo API"
Last updateThis incident has been resolved.
We have identified the root cause and taken steps to correct it. We are continuing to monitor.
We are aware of an issue causing timeouts and poor performance within our US Production systems. We are investigating.
Report: "Potential timezone issue on Android 14 mobile devices"
Last updateThis incident has been resolved, 2.42.1 of the Skedulo Mobile app will be available for download today in your app store. If you continue to experience issues relating to this, please contact Skedulo Support.
The issue has been identified and a fix is being implemented.
We are aware of an ongoing issue where resource users using our V2 Mobile App may see incorrect dates for their allocated jobs . We are currently investigating the issue .
Report: "SMS delivery issues for New Zealand region"
Last updateThis issue has been resolved. Please contact Skedulo Support if you are having any further issues.
We are aware of and working through an issue relating to deliverable SMS messages within the New Zealand region.
Report: "Intermittent Page Loading Issues in the Skedulo Web App"
Last updateThis incident has been resolved and will continue to monitor.
We are continuing to work on a fix for this issue.
We have identified the issue and are working on a mitigation. We will continue to update this page with any additional information.
We are currently investigating an issue with pages unable to load in the Skedulo Web App. Some users of the Skedulo Web App are experiencing an error when trying to access swimlane and availability pages. Customers have also noted longer than usual loading times. If you are experiencing an issue, please submit a ticket with a video capture or screenshots where you are experiencing issues.
Report: "Potential Mobile App login issues"
Last updatePlease reach out to your administrators / Skedulo Support if you continue to experience login issues with the Skedulo Mobile app.
If resources are continuing to experience log in issues, we believe this is a local device caching problem. Please follow the previous steps in revoking their OAuth session and clearing app data (uninstall/reinstall will do the same thing) prior to logging back in. If resources are yet to upgrade to 2.41, we encourage them as an additional step to uninstall the current version they are using prior to downloading the new version.
There are reports of users having login issues while logging into the Mobile App . Kindly request your Salesforce administrator to revoke the user's OAuth sessions and attempt to relogin . However , if this workaround doesn't resolve the issue please raise a support request at https://support.skedulo.com/hc/en-us. We are continuing our investigation and will update the status when the issue is resolved
Report: "Potential SMS notification issues"
Last updateThis incident has been resolved.
We are continuing to monitor
Our SMS partner Twilio is currently experiencing an outage which may impact Skedulo's SMS notifications. Details of this can be seen at https://status.twilio.com/
Report: "Potential API Failures and Latency Being Investigated"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
The issue has been identified and the required changes have been implemented. We will continue to monitor prior to closing the incident to ensure there are no reoccurrences.
We are continuing to investigate this issue.
We are currently investigating reports of issues with API calls. We will continue to update our Statuspage as we have more details.
Report: "Web and mobile application login issues."
Last updateThere have been no further errors reported.
Some users may have had trouble logging into the web and mobile applications. We have applied a fix, and login is now functioning correctly. We are continuing to monitor.
Report: "Performance degradation in Web & Mobile apps"
Last updatePlease contact Skedulo Support if you continue to experience issues
Skedulo is aware of and monitoring an issue which may result in network errors and general slowness in the Skedulo Web and Mobile apps. This has now stabilised and we're continuing to monitor the situation.
Report: "API Timeouts"
Last updateThis incident has been resolved.
We are continuing to work on a fix for this issue.
A potential API issue has been identified which may be impacting some customer integrations.
Report: "Twillo Outage may be impacting SMS delivery."
Last updateThis incident has been resolved.
We are currently monitoring the situation and will post any updated.
Report: "Skedulo Outage"
Last updateThis incident has been resolved.
Services are beginning to come back online and the web/mobile app and API should be accessible with possible performance degradation. We are continuing to monitor.
We are currently investigating an outage impacting the Skedulo Web app, Mobile app & API. Vax product is not affected.
Report: "Skedulo web app outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We have identified the issue and have begun implementing steps to rectify.
Some users may have trouble accessing the web app and may be met with a blank screen when trying to login. We are currently investigating this issue.
Report: "Webhooks not working - Issue may affect integration with other systems"
Last updateThis incident has been resolved.
We have restored the service but are continuing work on recovery of messages that were impacted during the incident
Our Engineering Teams will continue to test and implement the fix over the coming hours and into the weekend.
Report: "Web App Performance Degradation"
Last updatePlease contact Skedulo Support if you require any further assistance.
Some customers may be experiencing performance degradation/toast errors within the Skedulo Web App when performing certain functions. We are investigating this and will continue to update this incident. This does not affect our Vaccination solution
Report: "Skedulo Web App errors"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
Errors still seem to be occurring, we are continuing to investigate with the highest of priority.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
The issue has been identified and mitigation steps have been taken. The application should be functioning as normal. We will continue to update this incident.
We're currently investigating this issue. Some customers may experience errors within the Skedulo Web App.
Report: "Skedulo Web App errors"
Last updateThis incident has been resolved, Please contact Skedulo Support if you require any further assistance.
A fix has been implemented and we are monitoring the results.
The issue has been identified and mitigation steps have been taken. The application should be functioning as normal. We will continue to update this incident.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We're currently investigating this issue. Some customers may experience toast errors within the Skedulo Web App showing "Something went wrong; Network Error". Vaccination solutions does not appear to be affected
Report: "Twillio Outage May Be Impacting Some SMS Sends"
Last updateTwillio has resolved the issue and all systems are normal.
Skedulo has detected that there may be issues with SMS messages with Twillio. Our teams will continue to monitor and post updates. Please follow our status updates as well as updates from Twillio. https://status.twilio.com/
Report: "Skedulo Web App Outage"
Last updateThis incident has been resolved. If you have any further issues, please contact Skedulo Technical Support at support.skedulo.com
A fix has been implemented and we are monitoring the results.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue. Users may experience a 403 error when trying to access the Skedulo Web App
Report: "Web app outage / network errors"
Last updateThis incident has been resolved.
A fix has been applied and all system responses have returned to normal with monitoring in place.
An issue with access to the API services and backend infrastructure has been identified. Some customers may not be able to access the web app/API. If you are logged in already you may notice slowness and network errors.
An issue with access to the API services and backend infrastructure has been identified. Some customers may not be able to access the web app/API. If you are logged in already you may notice slowness and network errors.
Report: "Web App Login Issues"
Last updateThis incident has been resolved.
Our authentication provider has implemented a fix which appears to have resolved the login issues. We will continue to monitor this and update accordingly
Our authentication provider is currently experiencing technical difficulties, which may limit customers ability to login to the Skedulo App. We will continue to provide updates as they come available. If you're currently logged in, we recommend not logging out to prevent disruption.
Report: "Global Navigation Bar Missing Issue"
Last updateThis incident has been resolved. Please contact support if you have any further issues.
A fix has been implemented and we are monitoring the results.
Our team has identified an issue with the Global Navigation Bar and we're working on a fix. Some customers may experience items missing from the navigation bar within the web app
Report: "Unable to access the web app or mobile app."
Last updateThis Incident has been resolved.
Services have been restored and we are continuing to monitor.
Some customers may experience issues accessing the Skedulo web app and/or the mobile app. We are investigating the issue now.
Report: "System Latency and Failures"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
For complete resolution, Skedulo will be performing a system update that may result in a complete outage of the platform for approximately 8-10 minutes.
A fix has been implemented and we are monitoring the results.
Skedulo is currently investigating the issue. There is a potential outage to some components of Skedulo Application.
Report: "Error fetching too many records within Skedulo Web App"
Last updateSome users of the Skedulo web app were experiencing an error when trying to fetch too many records. This has been resolved and if you're having any further issues relating to this - Please contact Skedulo Support.
Report: "Web App Job allocation errors"
Last updateWe have identified, resolved and are monitoring a known issue displaying a "Something went wrong" error when trying to allocate resources to jobs within the Skedulo Web App. Please contact Support if you continue to experience this behaviour.
We have identified, resolved and are monitoring a known issue displaying a "Something went wrong" error when trying to allocate resources to jobs within the Skedulo Web App. Please contact Support if you continue to experience this behaviour.
We have identified an issue causing errors when trying to allocate resources to jobs within the Skedulo Web App. We're currently working on this and will update here as soon as we have more.
Report: "Web app performance degradation"
Last updateThe Salesforce incident that may have been causing performance degradation in the Skedulo web app has now been resolved. Please contact support if you have any further issues.
Salesforce have identified and are working on a fix for an issue causing performance degradation in their product (s). As a Skedulo User, you may experience slowness/timeouts as a result of this. Please see https://status.salesforce.com/ for further details. We will update this status as soon as we have further information.
Report: "Resource allocation/Job offer issues"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue.
We're currently investigating an issue in relation to job allocation & job offers. Schedulers may experience a "something went wrong" toast error during allocation in the Skedulo Web App. Currently there is a workaround which is to allocate resources from the "Schedule" Tab of the job page rather than the allocation modal.