Historical record of incidents for Siteimprove
Report: "Platform –Login Issues for Some Users"
Last updateNice! The issue affecting the platform login is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Don’t fret! A fix is on the way and we’re checking in to make sure the platform can be accessed by all users. Users should be able to log into the platform normally. We'll continue to monitor to ensure there are no further disruptions.
Uh oh! We're having some trouble with login. Some users might be seeing login errors when trying to sign in. We're on it and working to fix things as soon as possible!
We are continuing to investigate this issue.
Uh oh! We're having some trouble with login. Some users might be seeing login errors when trying to sign in. We're on it and working to fix things as soon as possible!
Report: "Platform – Outage"
Last updateNice! The issue affecting the platform login is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Don’t fret! A fix is on the way and we’re checking in to make sure users are able to login back again. We’ll have an update at the top of the hour. Stay tuned!
Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. You may be unable to access and log into the Siteimprove platform (my2.siteimprove.com). We’ll have an update at the top of the hour. Stay tuned!
Report: "Slight Delays in Crawl Start Times"
Last updateNice! The issue affecting crawl start times is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
We’ve identified and addressed an issue causing slight delays in crawl start times. You may notice minor delays over the next few days as the system catches up. We’ll continue to monitor and work to return everything to normal speed as quickly as possible.
Report: "Platform - Outage"
Last updateNice! The issue affecting the Siteimprove platform from loading is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
We are continuing to investigate this issue.
Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. You may be unable to access and log into the Siteimprove platform (my2.siteimprove.com). We’ll have an update at the top of the hour. Stay tuned!
Report: "Platform – Intermittent Connectivity Issues"
Last updateThe intermittent connectivity issues affecting our platform have now been resolved. Our team has verified that the platform is functioning as expected. If you continue to experience any issues, please reach out to our support team. Thank you for your patience, and we appreciate your understanding!
A fix has been deployed, and we’re checking in to make sure the platform loads consistently, and all features function as expected. Thanks for your patience.
We're still working on a fix and appreciate your patience.
We are continuing to work on a fix. Thanks for your patience.
We are currently experiencing intermittent connectivity issues preventing our platform from loading consistently. This is due to an external service being unavailable, which impacts certain dependencies used within our platform. You may experience general platform slowness, missing UI elements, or temporary login issues.
Report: "Platform – Intermittent Connectivity Issues"
Last updateThe intermittent connectivity issues affecting our platform have now been resolved. Our team has verified that the platform is functioning as expected. If you continue to experience any issues, please reach out to our support team. Thank you for your patience, and we appreciate your understanding!
We are currently experiencing intermittent connectivity issues preventing our platform from loading consistently. This is due to an external service being unavailable, which impacts certain dependencies used within our platform. You may experience general platform slowness, missing UI elements, or temporary login issues. Our team is actively monitoring the situation and exploring mitigation strategies. We do not foresee this being reconciled over the weekend. Therefore, we will provide an update Monday, March 17th at the latest. We apologize for the inconvenience and appreciate your patience.
Report: "SEO Enterprise - Activity Plan Overview unavailable for some users"
Last updateNice! The issue affecting SEO Enterprise - Activity Plan Overview is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.
Good news! We’ve found the issue, and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
Uh oh! We seem to be having a problem with the SEO module. Our team is making every effort to get things up and running again. You may be experiencing the SEO Enterprise - Activity Plan Overview to be unavailable. We’ll have an update at the top of the hour. Stay tuned!
Report: "SEO - 'Activity Plans' module showing 502/503 Errors"
Last updateThe issue affecting the SEO module has been resolved. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
Thank you for your continued patience as we work to identify the root cause of the issue that's preventing sub-modules under SEO from loading. We're making every effort to get them back online. The scope of the issue has expanded to the following SEO sub-modules: - Activity Plans - Keyword Monitoring We'll have another update in 1 hour.
We're still working to identify the issue that's preventing SEO Activity Plans from loading successfully. We appreciate your patience as we sort this out and will be back with another update in 30 minutes.
We seem to be having a problem with the SEO module, specifically Activity Plans . Our team is making every effort to get things up and running again. You may be seeing a "502/503 Service Temporarily Unavailable" error message when navigating to SEO > Activity Plans. We’ll have an update at the top of the hour. Stay tuned!
Report: "SEO - Degraded Performance"
Last updateThe issue affecting the SEO module is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
A fix is on the way and we’re checking in to make SEO sub-modules are loading successfully now. We recommend logging out of the platform, clearing your cache, cookies, and browser history, and then logging back in. We’ll have an update at the top of the hour. Stay tuned!
We’ve found the issue and we’re working on a fix. Thanks for your patience. Stay tuned for further updates within the next 45 minutes.
We seem to be having a problem with the SEO module. Our team is making every effort to get things up and running again. You may be experiencing a general error message and/or a blank screen when navigating to Activity Plans, Keyword Monitoring, Keyword Discovery, etc. We’ll have an update at the top of the hour. Stay tuned!
Report: "Full Platform Outage"
Last updateNice! The issue affecting the Platform is all sorted. Please note that Crawls and Analytics data may be slightly delayed as everything gets caught up. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Don’t fret! A fix has been put in place and we’re checking to make sure everyone can log in. Crawls and Analytics may be slightly delayed as we get running again.
Our Platform Operations Team is still investigating an issue causing the Siteimprove platform to fail. We are actively working to resolve this and restore full functionality quickly. We’ll provide an update at the top of the hour. Thank you for your patience!
Our Platform Operations Team has identified an issue causing the Siteimprove platform to fail to load. We are actively working to resolve this and restore full functionality quickly. If you’re unable to load or access the platform, you may be impacted by this issue. We’ll provide an update at the top of the hour. Thank you for your patience!
Report: "Platform – Outage"
Last updateNice! The issue preventing the Siteimprove platform from loading is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.
Don’t fret! A fix is on the way and we’re checking in to ensure you can log back into the Siteimprove platform. You should now see the platform load successfully. We’ll have an update at the top of the hour. Stay tuned!
Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. You may be unable to access and log into the Siteimprove platform (my2.siteimprove.com). We’ll have an update at the top of the hour. Stay tuned!
Report: "Partial outage with crawler stack"
Last updateThe situation has now stabilized and the crawler is fully functional again. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Uh oh! We seem to be having a problem with the Crawler service. Our team is making every effort to get things up and running again. You may be experiencing delayed crawls.. We’ll have an update soon. Stay tuned!
Report: "Lag in Crawler and Analytics services"
Last updateNice! The issue affecting the platform is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Don’t fret! A fix is on the way and we’re checking in to make sure that the affected systems are stable. We’ll have an update at the top of the hour. Thanks for your patience!
We’re still on it and making steady progress. Another update will be provided shortly. Thanks for your continued patience!
Our teams are making progress, but the issue is taking longer to resolve than anticipated. We're continuing to work on it and will provide another update within the next hour. Thanks for sticking with us!
We’re still working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
Uh oh! We seem to be having a problem with crawling services and marketing analytics modules for some customers. Our teams have found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
Report: "Monitoring"
Last updateNice! The issue affecting the platform is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
A small group of users were experiencing an error when trying to log into the platform. Don’t fret! A fix is on the way and we’re checking in to make sure the platform can be accessed by all users. We'll continue to monitor to ensure there are no further disruptions. We’ll have an update at the top of the hour. Stay tuned!
Report: "Platform – Outage"
Last updateNice! The issue affecting the Platform is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
A fix has been implemented and we are monitoring the results.
Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. You may be experiencing issues with getting the platform to load and/or log into the platform. We’ll have an update at the top of the hour. Stay tuned!
Report: "Account Module Subscriptions Showing Inactive"
Last updateThe issue affecting the Account Module Subscriptions is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.
A fix has been implemented. You should now see account subscriptions, modules, and sites/groups access as 'active' again. We recommend logging out of the platform, clearing your browser's cache and cookies, and then logging back in.
Good news - We’ve found the issue and we’re working on a fix. Thanks for your patience!
Uh oh! We seem to be having a problem with the Account Module Subscriptions in the Siteimprove Platform. Our team is making every effort to get things up and running again. You may be experiencing account subscriptions, modules, and access to sites/groups showing as inactive or under the 'Explore other modules' section of the left hand navigation menu. We’ll have an update at the top of the hour. Stay tuned!
Report: "Platform – Access Issue"
Last updateNice! The issue affecting platform access is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Don’t fret! A fix is on the way and we’re checking in to make sure the platform can be accessed by all users. Users should be able to log into the platform normally. We'll continue to monitor to ensure there are no further disruptions. We’ll have an update at the top of the hour. Stay tuned!
Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience! We're still working to address the issue, but do not have an ETA at this time. We’ll have an update at the top of the hour. Stay tuned!
Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience! We don't currently have an ETA to address the issue. We're working with our vendor to resolve the situation as quickly as possible. We’ll have an update at the top of the hour. Stay tuned!
Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. A small group of users may be experiencing an error when trying to log into the platform. We’ll have an update at the top of the hour. Stay tuned!
Report: "Manage sites table failing to load"
Last updateThe issue preventing the Manage Sites Table from loading is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.
Don’t fret! A fix is on the way and we’re checking in to make sure the Manage Sites Table loads successfully. We recommend logging out of the platform, clearing your cache, cookies, and browser history, and then logging back in.
Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
We are continuing to investigate the issue. Some customers are experiencing the Manage Sites Table loading successfully while others are not. We will post another update as soon as our Development Team identifies the root cause. Thank you for your patience in the meantime.
Uh oh! We seem to be having a problem with the Manage Sites Table within the platform. Our team is making every effort to get things up and running again. You may be experiencing a "Could not load sites" error message when navigating to Settings > Sites. We’ll have an update at the top of the hour. Stay tuned!
Report: "Crawler - Degraded performance"
Last updateThis incident has been resolved.
Nice! The issue affecting Crawler service has been fixed, but a subset of customers may still be impacted. We will continue to monitor until things are back to normal. We’ll have another update as the crawls catch up. Stay tuned!
Uh oh! We seem to be having a problem with the Crawler service. Our team is making every effort to get things up and running again. You may be experiencing delays in the completion of crawls. We’ll have an update as the crawls catch up. Stay tuned!
Report: "Degraded Performance - Page Reports failing to load"
Last updateThe issue affecting Page Reports is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.
A fix has been implemented and we're monitoring its efficacy. You should now be able to load Page Reports successfully again.
Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
We seem to be having a problem with the Page Reports functionality. Our team is making every effort to get things up and running again. You may be experiencing an "Oops" message when trying to access general Page Reports and/or when viewing broken links. We’ll have an update at the top of the hour. Stay tuned!
Report: "Analytics / Usability - Outage"
Last updateThe issue affecting the Analytics-related modules is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.
Thank you for your continued patience. We're still monitoring the fixes we've implemented to ensure their performance and stability with our Analytics-related modules.
Thank you for your continued patience while waiting for the next update. While the Analytics-related modules are up and running, we will continue to monitor to ensure everything is acting as it should. Users may still experience minor platform slowness. We truly appreciate your understanding in the meantime.
Thank you for your patience while waiting for the next update. While the Analytics-related modules are up and running, we're deploying additional fixes now to reduce further analytics issues moving forward. Users may experience minor platform slowness while we deploy these additional fixes. We truly appreciate your understanding in the meantime.
Don’t fret! A fix is on the way and we’re checking in to make sure the Marketing Analytics module running as expected. We’ll have an update at the top of the hour. Stay tuned!
Uh oh! We seem to be having a problem with the Analytics / Usability modules. Our team is making every effort to get things up and running again. We’ll have an update at the top of the hour. Stay tuned!
Report: "Analytics / Usability - Outage"
Last updateNice! The issue affecting the Marketing Analytics product is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Don’t fret! A fix is on the way and we’re checking in to make sure the Marketing Analytics module running as expected. We’ll have an update at the top of the hour. Stay tuned!
Uh oh! We seem to be having a problem with the Analytics / Usability modules. Our team is making every effort to get things up and running again. We’ll have an update at the top of the hour. Stay tuned!
Report: "Analytics / Usability -Outage"
Last updateNice! The issue affecting the Analytics-related modules is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.
Don’t fret! A fix is on the way and we’re checking in to make sure Analytics data is flowing back into the Analytics / Usability modules again. You should now see Analytics-related modules responding and populating with data again, as well as an improvement in overall platform performance and responsiveness. We’ll have an update at the top of the hour. Stay tuned!
Uh oh! We seem to be having a problem with the Analytics / Usability modules. Our team is making every effort to get things up and running again. We’ll have an update at the top of the hour. Stay tuned!
Report: "Crawler - Delayed Crawls"
Last updateThis incident has been resolved.
Don’t fret! A fix is on the way and we’re checking in to make sure crawls are running as normal. We’ll have an update at the top of the hour. Stay tuned!
Uh oh! We seem to be having a problem with the Crawler service. Our team is making every effort to get things up and running again. You may be experiencing delay in the completion of crawls. We’ll have an update at the top of the hour. Stay tuned!
Report: "Analytics Outage"
Last updateThe issue affecting the Analytics module is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Uh oh! We seem to be having a problem with the Analytics module. Our team is making every effort to get things up and running again. You may be experiencing the Analytics module not loading and data relying on the Analytics module not loading. We’ll have an update at the top of the hour. Stay tuned!
Report: "Analytics Outage"
Last updateThe issue affecting the Analytics module is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Don’t fret! A fix has been implemented and Analytics data is now returning to the module. We should be caught up shortly. We’ll have an update at the top of the hour. Stay tuned!
Uh oh! We seem to be having a problem with the Analytics module. Our team is making every effort to get things up and running again. You may be experiencing the Analytics module not loading and data relying on the Analytics module not loading. We’ll have an update at the top of the hour. Stay tuned!
Report: "Analytics / Usability - Delay in data"
Last updateThis incident has been resolved.
Thank you for your continued patience as our team works on implementing a fix. We'll have an update as soon as a fix has been deployed.
We seem to be having a problem with the Analytics / Usability modules. Our team is making every effort to get things up and running again. We currently have an issue in Analytics that means data processing is delayed more than 12 hours. . We’ll have an update as soon as the data are catching up. Stay tuned!
Report: "Platform"
Last updateThis incident has been resolved.
We have identified and fixed the issue and analytics data is now being backfilled on all affected accounts. Please note that it can take a little while before all data has been backfilled.
Uh oh! We seem to be having a problem with the platform. Our team is making every effort to get things up and running again. You may be experiencing that the platform is unavailable. We’ll have an update as soon as possible!
Report: "Analytics/Accessibility/Quality Assurance/SEO - Partial Outage"
Last updateNice! The issue that caused Analytics, Accessibility, Quality Assurance, and SEO data from displaying is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.
Don’t fret! A fix is on the way and we’re checking in to make sure Analytics, Accessibility, Quality Assurance, and SEO data is displaying successfully in the Siteimprove platform again. You should now be able to view this data in the platform again. Please note, no data was lost during this partial outage. We recommend logging out of the platform, clearing your cache, cookies, and browser history, and then logging back in. We’ll have an update at the top of the hour. Stay tuned!
We've also identified an issue that's causing Accessibility, Quality Assurance, and SEO Page Reports to display an error that we are also working on a fix for. Thank you for your continued patience.
Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned.
Uh oh! We seem to be having a problem with the Analytics modules. Our team is making every effort to get things up and running again. You may be experiencing no Analytics data displaying throughout the Analytics module. We’ll have an update at the top of the hour. Stay tuned!
Report: "Platform – Outage"
Last updateNice! The issue that caused the platform to not load and prevented users from logging in is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.
Don’t fret! A fix is on the way and we’re checking in to make sure the platform loads successfully and all users are able to log in again. We’ll have an update at the top of the hour. Stay tuned!
Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. You may be experiencing issues with getting the platform to load and/or log into the platform. We’ll have an update at the top of the hour. Stay tuned!
Report: "Analytics - Degraded performance"
Last updateThis incident has been resolved.
Our backfill data processing rate for Analytics is increasing, and we expect to be fully caught up in approximately 5 hours.
We have identified and fixed the issue and data is now being backfilled on all affected accounts. Please note that it can take a little while before all data have been backfilled and, we will inform you once everything is up to date.
We are continuing the investigation of the issue with loading data in the platform. We are working full speed to get everything up and running. Note that we are still collecting data on your website traffic and will backfill all data once we have resolved the issue. No data is lost - we are just not able to show it in the platform at this point in time. The next update will be at 1 pm CEST.
We are experiencing some issues with loading data in the platform, but are working full speed to get everything up and running. Note that we are still collecting data on your website traffic and will backfill all data once we have resolved the issue. No data is lost - we are just not able to show it in the platform at this point in time. We are sorry for the inconvenience. We will update you at the top of the hour.
Report: "Crawler - Delayed crawls"
Last updateThe issue affecting the Crawler queue is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.
Thank you for your patience. The Crawler queue is back at a normal level.
We are continuing to work through the fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
We are continuing to work through the fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
We are continuing to work through the fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
We are continuing to work through the fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
We are continuing to work on a fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
We are continuing to work on a fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
We are continuing to work on a fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
Uh oh! We seem to be having a problem with the Crawler service. You may be experiencing delays in the completion of crawls. The good news is that we’ve found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
Report: "Platform – Outage"
Last updateNice! The issue affecting the [** Insert Component Name **] is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
We are continuing to monitor for any further issues.
Don’t fret! A fix is on the way and we’re checking in to make sure access to the Siteimprove Platform is restored. You should now be able to log into the Siteimprove platform. We’ll have an update at the top of the hour. Stay tuned!
We are continuing to investigate this issue.
Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. You may be experiencing **General impact**. We’ll have an update at the top of the hour. Stay tuned!
Report: "Platform – Partial outage"
Last updateThis incident has been resolved.
Don’t fret! A fix has been implemented. You should now be able to log in to the platform again. We’ll have an update at the top of the hour. Stay tuned!
We seem to be having a problem with our platform. Our team is making every effort to get things up and running again. Some users may be experiencing that they are unable to log in. We’ll have an update shortly. Stay tuned!
Report: "Analytics - Live Analytics Issue"
Last updateNice! The issue affecting Live Analytics is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
We are continuing to work on a fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
Uh oh! We seem to be having a problem with the Analytics module. Our team is making every effort to get things up and running again. You may be experiencing an issue with data failing to appear in the Live Analytics graphs. Other Analytics data appears to be displaying correctly; however, we are investigating to determine if there is any other impact. We’ll have an update for this issue no later than 7am UTC. Stay tuned!
Report: "Platform – Outage"
Last updateNice! The issue affecting the access to our Siteimprove platform is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Don’t fret! A fix is on the way and we’re checking in to make sure access to the Siteimprove Platform is restored. You should now be able to log into the Siteimprove platform. We’ll have an update at 10:00 am CEST. Stay tuned!
Uh oh! We seem to be having a problem with access to our Siteimprove platform. Our team is making every effort to get things up and running again. You may be experiencing problems logging into the Siteimprove platform. We’ll have an update at the top of the hour. Stay tuned!
Report: "Analytics - Partial outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate this issue. We will have an update in the next hour. Stay tuned!
We've discovered that a server that processes Analytics data has become unresponsive. This has resulted in users seeing Live Analytics showing 0 visits under the Analytics overview. Our Software Development Team is working on a fix. We’ll have an update in the next hour. Stay tuned!
Report: "Degraded Performance: Analytics module"
Last updateNice! The issue affecting the Analytics module is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.
A fix has been implemented. We're starting to see Live Analytics populating with data again and historical Analytics data being retroactively added back to the platform. We’ll have an update in 30 minutes. Stay tuned!
Our Software Development Team is still working on a fix. Thank you for your continued patience. We’ll have an update in the next 30 minutes. Stay tuned!
We've discovered that a server that processes Analytics data has become unresponsive. This has resulted in users seeing Live Analytics showing 0 visits under the Analytics overview. Our Software Development Team is working on a fix. We’ll have an update in the next 30 minutes. Stay tuned!
Report: "Siteimprove Intelligence Platform - Issues logging in for some users"
Last updateNice! The issue affecting the logging to the Siteimprove Intelligence Platform is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove Intelligence Platform.
Don’t fret! A fix is on the way and we’re checking in to make sure that all users can log into the Siteimprove Intelligence Platform. All users should now be able to log into the Siteimprove Intelligence Platform with no problem. We’ll have an update at the top of the hour. Stay tuned!
Good news! We’ve found the issue and we’re working on a fix. Thanks for your patience! We’ll have an update at the top of the hour. Stay tuned!
Uh oh! We seem to be having a problem with the Siteimprove Intelligence Platform. Our team is making every effort to get things up and running again. Some users may be experiencing problems logging into the Siteimprove Intelligence Platform. We’ll have an update at the top of the hour. Stay tuned!
Report: "Degraded Performance - Analytics"
Last updateThe issue affecting Behavior Maps has been resolved. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand side of the Siteimprove platform.
A fix has been implemented and we're monitoring the results. Users should now be able to see Behavior Maps screenshots load successfully.
Our Engineering Team has identified an issue that's preventing Behavior Maps from loading successfully. Customers have reported being able to access the Behavior Maps feature, however, the image fails to load/render as expected. The Engineering Team will be implementing a fix tomorrow morning. We will provide an update then. Thank you for your patience in the meantime, and we apologize for any inconvenience this may cause in the meantime.
Report: "API - Degraded performance"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
API services are experiencing degraded performance, and not all request will complete successfully. Our team is investigating the issue right now. We’ll have an update at the top of the hour. Stay tuned!
Report: "Crawler - Scans don't complete"
Last updateNice! The issue affecting the Crawler service is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
We are continuing to monitor the results. We’ll have an update in three hours. Stay tuned!
We are continuing to monitor the results. The next update will be at 8:00 AM UTC tomorrow.
We are continuing to monitor the results. We’ll have an update at the top of the hour. Stay tuned!
We are continuing to monitor the results. We’ll have an update at the top of the hour. Stay tuned!
We are continuing to monitor the results. We’ll have an update in one hour. Stay tuned!
Don’t fret! A fix has been implemented and we’re monitoring the results. We’ll have an update in one hour. Stay tuned!
We are continuing to work on a fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
We are continuing to work on a fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
We are continuing to work on a fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
Uh oh! We seem to be having a problem with the Crawler service. The good news is we have found the issue and we are working on a fix. Some customers may experience new scans do not complete. We’ll have an update at the top of the hour. Stay tuned!
Don’t fret! A fix is on the way and we’re checking in to make sure the problem with the Crawler service is all sorted. You should now see the scans are completing as usual. We’ll have an update in one hour. Stay tuned!
We are continuing to work on a fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
We are continuing to work on a fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
We are continuing to work on a fix for this issue. We’ll have an update at the top of the hour. Stay tuned!
Uh oh! We seem to be having a problem with the Crawler service. The good news is we have found the issue and we are working on a fix. Some customers may experience new scans do not complete. We’ll have an update at the top of the hour. Stay tuned!
Report: "API - Partial outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the result.
We are still continuing to investigate the issue. The next update will be at top of the hour. Stay tuned!
We are continuing to investigate the issue. Next update at top of the hour. Stay tuned!
Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. You may be experiencing content checks not coming through. We’ll have an update in 30 min. Stay tuned!
Report: "Crawler - Scans don't finish"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the result.
We are still continuing to investigate the issue. The next update will be at top of the hour. Stay tuned!
We are continuing to investigate the issue. Next update on top of the hour. Stay tuned!
Uh oh! We seem to be having a problem with the Crawler service. Our team is making every effort to get things up and running again. You may be experiencing scans that do not finish. We’ll have an update in 30 min. Stay tuned!
Report: "Platform – Partial outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the result.
We are still continuing to investigate the issue. The next update will be at top of the hour. Stay tuned!
We are still continuing to investigate the issue. The next update will be at top of the hour. Stay tuned!
We are continuing to investigate the issue. Next update in 30 min. Stay tuned!
Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. You may be experiencing a partial outage with the platform. We’ll have an update in 30 min. Stay tuned!
Report: "Platform – Outage"
Last updateNice! The issue affecting the Platform access is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Don’t fret! A fix has been implemented and we’re checking in to make sure that the access issue is solved. You should now be able to access the Siteimprove Platform. We’ll have an update at the top of the hour. Stay tuned!
Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. You may be experiencing issues accessing the Siteimprove Platform. We’ll have an update at the top of the hour. Stay tuned!
Report: "Platform – Outage"
Last updateNice! The issue affecting the Platform access is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Don’t fret! A fix has been implemented and we’re checking in to make sure that the access issue is solved. You should now be able to access the Siteimprove Platform. We’ll have an update at the top of the hour. Stay tuned!
Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. You may be experiencing issues accessing the Siteimprove Platform. We’ll have an update at the top of the hour. Stay tuned!
Report: "API - Partial Outage"
Last updateNice! The issue affecting the API service is all sorted. We’re sorry for holding you up! If you have any additional questions or feedback, please submit a new support ticket through our Help Center located at the bottom right-hand-side of the Siteimprove platform.
Don’t fret! A fix has been applied and we’re checking in to make sure the issue affecting the API service is all sorted. We’ll have an update at the top of the hour. Stay tuned!
Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. Some customers may experience that our API is unavailable. We’ll have an update at the top of the hour. Stay tuned!
Report: "Platform – Partial outage"
Last updateThis incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to investigate the issue. We will have an update in 30 min. Stay tuned!
We are continuing to investigate the issue. We will have an update in 30 min. Stay tuned!
Uh oh! We seem to be having a problem. Our team is making every effort to get things up and running again. You may be experiencing a Partial outage with the platform. We’ll have an update in 30 min. Stay tuned!
Report: "Emergency Maintenance"
Last updateThis incident has been resolved.
We are undergoing maintenance with short notice. The system will be unavailable for a subset of customers.