Is Sisense Service Page Down Right Now? Check if there is a current outage ongoing.

The issue was resolved, and the platform performance is restored to normal condition

The engineering team was able to restore the SQL query processing service functionality. The fix was applied, we continue to actively monitor the situation and performance.

Some CDT clients may experience a temporary interuption of the SQL query processing. The engineering team was notified and is already working on identifying the cause of the issue to apply an appropriate fix and restore SQL query processing.

The issue was resolved, and the platform performance is restored to normal condition

The engineering team was able to restore the SQL query processing service functionality. The fix was applied, we continue to actively monitor the situation and performance.

Some CDT clients may experience a temporary interuption of the SQL query processing. The engineering team was notified and is already working on identifying the cause of the issue to apply an appropriate fix and restore SQL query processing.

This incident has been resolved.

The admin section is currently inaccessible in a limited number of lower environments. Our team is actively working on a resolution and expects to have it fixed by the end of the day.

This incident has been resolved.

A fix to address the access issues for shared dashboard links was deployed. The engineering team continues to monitor the platform to make sure that all services are operational. For any assistance please feel free to reach out to supportdt@sisense.com

Some clients might experience issues with accessing the password-protected shared dashboard links. The engineering team has identified the cause of the issue and is working to develop a fix. Please feel free to contact supportdt@sisense.com for any additional questions

The issue has been resolved, and previously affected components have been functioning properly for 30 minutes.

A fix has been implemented and we are monitoring the result.

The issue was reported to have begun on February 17th, 2025, at 5:30 PM GMT+2. The team has identified the cause of the problem and is actively working to resolve it.

This incident has been resolved.

The issue with the SSL certificate was resolved and the platform is back to operating normally. Due to caching refresh in some regions of the Content Delivery Networks, some clients might still get the SSL error notification. The timeline for the update to be pushed to your region could vary based on your ISP networking configuration. We continue to monitor the platform to make sure that the access is fully restored for all the clients.

The certificate issue was resolved. The access to CDT platform was fully restored

Our engineers are taking proactive action to identify the cause of the outage and put the platform back online in the shortest terms possible.

This incident has been resolved.

The platform has experienced a minor DNS issue that our engineering team has already addressed. Unfortunately, the DNS caching timeframe could potentially delay the fix for some clients for approximately 24 hours or less. The issue could affect the clients with sites running a dedicated Warehouse infrastructure. In case you have experienced any such issues please contact us at supportdt@sisense.com or start a live chat.

The maintenance was completed. The Sisense for CDT platform operates as expected. The engineering team continues to monitor the overall platform's health. For any issues feel free to contact supportdt@sisense.com

We are continuing to investigate this issue.

We are conducting planned system maintenance affecting all CDT customers while we perform necessary infrastructure updates. The maintenance is needed to rotate AWS RDS certifications that are set to expire ahead of the expiration date. There is no action for you regarding this activity. During this window, all CDT systems will be unavailable - this includes the CDT product, and any assets like charts or dashboards embedded externally. We apologize for any inconvenience this may cause and appreciate your understanding as we continue to improve our services.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We noticed that there is an outage in transactional emails. Our engineering team is actively working on the issue.

All systems are stabilized and are now operational. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

The Sisense CDT application is now loading for users. Engineers are currently monitoring to ensure continued functionality. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

We are continuing to investigate this issue.

The Sisense CDT Application is not resolving. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat in the interim.

This incident has been resolved.

A fix was developed and is being deployed by the engineering team. Changes could take up to 24 hours to be fully applied and take effect. We are continuing to monitor the system.

The cause of the issue was identified. Engineers are working to develop a fix.

Git Integration is not working for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

We are continuing to investigate this issue.

Git Integration is not working for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

The support portal is now operational and all functionality has been restored.

The backend service that powers Sisense's ticket portal is currently down. In the interim, new tickets can be submitted to the Sisense Support Team via email at support@sisense.com.

This incident has been resolved. The CDT Support team can now be reached within the application or via email at supportdt@sisense.com

The in-app chat functionality for Sisense for Cloud Data Teams is down. We are currently investigating the issue. In the meantime, our Support team can be reached via email at supportdt@sisense.com.

Beginning at 8:26 AM PDT, a small number of EC2 instances and EBS volumes were impaired in a single Availability Zone in the US-EAST-2 Region. This issue was caused by a power event, which caused some of the instances to lose power, and some EBS volumes to experience degraded IO performance. Details can be found on https://health.aws.amazon.com/health/home# All environments have been restored to full functionality

We are continuing to investigate this issue.

We are working with AWS to investigate performance degradation for some instances within the US-EAST-2 (Ohio) Region hosted Sisense customers. More information on the issue can be found https://health.aws.amazon.com/health/home#

AWS network connectivity issues were resolved. Currently the CDT is fully operational. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

A fix has been implemented and we are monitoring the results.

The Cloud Data Teams (Periscope) was mostly unoperational 10:58-11:10 PST. Some users were able to get to the login screen. Currently the CDT is fully operational. The root cause is under investigation. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

This issue has been resolved. If you are still experiencing issues on your instance, the Sisense Support Team can be reached at support@sisense.com.

AWS resolved an issue which was impacting Internet connectivity for the US-EAST-2 Region. All customers should see their VPN's working as expected. If you are still experiencing issues on your instance, the Sisense Support Team can be reached at support@sisense.com.

We are working with AWS to investigate network connectivity issues for some instances within the US-EAST-2 (Ohio) Region hosted Sisense customers. More information on the issue can be found https://health.aws.amazon.com/health/status

Intercom has completed the emergency maintenance. Live chat is now available.

Intercom has completed the emergency maintenance and are monitoring the fix. More information is available on the Intercom status page: www.intercomstatus.com.

Intercom, Sisense’s chat service provider, is experiencing an outage causing connection issues within the live chat window. More information is available on the Intercom status page: www.intercomstatus.com.

Intercom has rolled back a recent deploy and all of the Intercom services are fully operational. Live chat is now available.

Intercom is still investigating the issues with live chat. More information is available on the Intercom status page: https://www.intercomstatus.com/ Sisense support team is available via email at supportdt@sisense.com

Intercom, Sisense’s chat service provider, is experiencing intermittent outages causing potential connection issues within the live chat window. More information is available on the Intercom status page. Sisense support team is available via email at supportdt@sisense.com

The Sisense application experienced issues with its shared dashboards that affected a subset of customers. During this incident, users may have experienced issues where shared dashboards displayed blank. A fix was implemented and we are actively monitoring the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com

The Sisense application was not loading for some users today for about 5 minutes. A fix was implemented immediately. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

The following is the incident report for the Sisense incident that occurred on May 18, 2020 from 8:44 AM PST to 5:30 PM PST. This issue specifically affected customers on the community cache clusters. These customers were not able to access their usage data for the period of the outage. We understand the impact this had on our customers and sincerely apologize. We have taken a number of steps to prevent this issue from occurring in the future as detailed further below. **ISSUE SUMMARY** Our investigation into the issue found that the system degradation occurred due to the Usage Data Redshift clusters being incorrectly deleted as part of a larger efficiency project. These clusters should have been flagged for non-deletion but earlier modification to the code led to this flag being removed. As part of our efforts to rectify the system, the clusters were restored based off of an earlier snapshot. This restore allowed customers to be able to access and query their usage data again. **REMEDIATION** We are confident that we have identified the necessary corrections and are equipped to handle similar upgrades in the future. The team is committed to creating the most reliable data platform possible. As a response to this issue, we've made key improvements to our infrastructure: * Set up processes and checks to prevent Usage Data clusters from being deleted. * Set up additional critical alerts to detect missing Usage Data clusters For more information, please reach out to our Solutions Team at [suppordtt@sisense.com](mailto:suppordtt@sisense.com) or via live chat.

Usage Data is now operational. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

Usage Data can now be queried. Engineers are currently monitoring the fix. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

Engineers have identified a fix and are rolling it out across the system. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Engineers have identified the root cause and are working on implementing a fix. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Usage Data in the Sisense application may not be working for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

The following is the incident report for the Sisense incident that occurred on May 28, 2020 from 11:35 AM PST to 11:50 AM PST. This issue specifically affected all customers using the Sisense for Cloud Data Teams web application. These customers were not able to access Sisense for Cloud Data Teams as well as some background work may have been interrupted, delayed or lost during the outage period . We understand the impact this had on our customers and sincerely apologize. We have taken a number of steps to prevent this issue from occurring in the future as detailed further below. **ISSUE SUMMARY** Our investigation into the issue found that the outage occurred when the underlying hardware for one of our databases supporting Sisense for Cloud Data Teams crashed and did not failover for 15 minutes due to an underlying issue with AWS. This caused the web application to go down during this period. As part of our efforts to rectify the system, the database was restarted and all services were restored. This brought the web application back up and all customers were able to access Sisense for Cloud Data Teams. **REMEDIATION** We are confident that we have identified the necessary corrections and are equipped to handle similar outages in the future. The team is committed to creating the most reliable data platform possible. As a response to this issue, we've made key improvements to our infrastructure: * Editing our error reporting verbiage to ensure that internal errors were clearly described * Working with our cloud provider to understand and reduce time of impact for hardware failures. * Adding better error pages so customers can know how to access support and the status page For more information, please reach out to our Solutions Team at [suppordtt@sisense.com](mailto:suppordtt@sisense.com) or via live chat.

The Sisense application is operational. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

The Sisense application is now loading for all users. Engineers are actively monitoring the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

The Sisense application is now loading for most users. Engineers are continuing to investigate the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

The Sisense application is not loading for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

The Sisense application is now connecting to databases as expected. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

The Sisense application is now connecting to databases as expected. A fix has been implemented and engineers are continuing to monitor the system. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020 Engineers are continuing to investigate and are monitoring changes to the system. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020 Engineers are investigating effects and are working with AWS to identify next actions. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020 Engineers are continuing to investigate effects and are working with AWS to identify next actions. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020 Engineers are continuing to investigate effects. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020 Engineers are continuing to investigate. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020 Engineers are actively investigating. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020 Engineers are monitoring the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

The Sisense application has lost connection to some databases due to the expiration of those databases' security certificate. More information can be found here: https://support.sectigo.com/articles/Knowledge/Sectigo-AddTrust-External-CA-Root-Expiring-May-30-2020 Engineers are actively monitoring the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

Cloudflare's status page has been moved to resolved. Sisense is accessible to all users and all caching updates are now operational. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

Cache updates in the Sisense application are delayed for some users. Engineers are continuing to investigate the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

Cache updates in the Sisense application are delayed for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com

The Sisense application is loading for most users. Cloudflare has addressed the root cause and are monitoring the fix. More information is available on Cloudflare's status page: https://www.cloudflarestatus.com/

The Sisense application is now loading for most users and cloudflare is applying a fix. More information is available on Cloudflare's status page: https://www.cloudflarestatus.com/

The Sisense application is now loading for most users. More information is available on Cloudflare's status page: https://www.cloudflarestatus.com/

Cloudflare, Sisense's DNS provider, is experiencing an outage that is causing the Sisense application not to load for some users.

The Sisense application is not loading for most users. Engineers are actively investigating the issue.

Intercom has identified the cause of the issue and provided a fix. Live chat is now available.

Intercom, is still investigating the issue. More information is available on the Intercom status page: www.intercomstatus.com. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

Intercom, Sisense's chat service provider, is experiencing an outage causing connection issues within the live chat window. More information is available on the Intercom status page: www.intercomstatus.com.

This incident has been resolved.

Map charts are rendering normally for all customers in Sisense for Cloud Data Teams. Engineers have pushed a fix and are monitoring. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Map charts are not rendering in Sisense for Cloud Data Teams. Engineers are still working to deploy changes with a fix. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Map charts are not rendering in Sisense for Cloud Data Teams. Engineers are deploying changes with a fix. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Map charts are not rendering in Sisense for Cloud Data Teams. Engineers are continuing to work on a solution. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Map charts are not rendering in Sisense for Cloud Data Teams. Engineers have identified the issue and are working on a solution. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

The following is the incident report for the Sisense incident that occurred on October 13th, 2020 between 12:40 PM PDT and 8:16 PM PDT. This issue affected all customers using the Sisense for Cloud Data Teams web application to varying degrees. For brief periods of time between 12:40 - 12:48 PM PDT and 4:23 PM - 5:01PM PDT, customers may have lost access to the application. More commonly, customers were not able to run any new queries during the outage period.  We understand the effect this had on our customers and sincerely apologize. We have taken a number of steps to prevent this issue from occurring in the future as detailed further below. **ISSUE SUMMARY** Our investigation found that a database used in running customer queries was unable to accept new writes, effectively becoming read-only.   Further investigation revealed that the database load was due to high-contention of the database’s access to shared memory. Resetting and failing over the database cleared the contention but it quickly reappeared, due to bloated indices that were consuming excessive shared memory and causing the database contention.  Once the database became effectively read-only, customers weren’t able to run new queries because the new query requests couldn’t be written to the database. To restore application availability, the database was restarted, the affected tables were re-indexed and all associated services were restored. This restart & reindex cycle took place three times during the incident, as multiple tables were affected and could not all be resolved in a single pass. Once complete, all customers were able to access Sisense for Cloud Data Teams and run queries, as normal. **REMEDIATION** We are confident that we have identified appropriate corrections and are equipped to handle any similar outages in the future. The team is committed to creating the most reliable data platform possible. As a response to this issue, we’re making key improvements to our infrastructure: * Tuning our autovacuum settings to clear dead rows more frequently  * Adding monitoring around index bloat, which will alert on-call engineers before similar situations can occur in the future. If you have any questions, please reach out to our Solutions Team at [supportdt@sisense.com](mailto:supportdt@sisense.com) or via live chat.

All systems are now operational. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

The Sisense application is now loading. Engineers are monitoring to ensure continued functionality. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Engineers are investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

Engineers are continuing to investigate the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

We are continuing to investigate this issue.

The Sisense for Cloud Data Teams application is not loading for some users. Engineers are investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

The Sisense application is now loading for users. Engineers are currently monitoring to ensure continued functionality. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

The Sisense for Cloud Data Teams application is not loading for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

The following is the incident report for the Sisense incident that occurred on October 13th, 2020 between 12:40 PM PDT and 8:16 PM PDT. This issue affected all customers using the Sisense for Cloud Data Teams web application to varying degrees. For brief periods of time between 12:40 - 12:48 PM PDT and 4:23 PM - 5:01PM PDT, customers may have lost access to the application. More commonly, customers were not able to run any new queries during the outage period.  We understand the effect this had on our customers and sincerely apologize. We have taken a number of steps to prevent this issue from occurring in the future as detailed further below. **ISSUE SUMMARY** Our investigation found that a database used in running customer queries was unable to accept new writes, effectively becoming read-only.   Further investigation revealed that the database load was due to high-contention of the database’s access to shared memory. Resetting and failing over the database cleared the contention but it quickly reappeared, due to bloated indices that were consuming excessive shared memory and causing the database contention.  Once the database became effectively read-only, customers weren’t able to run new queries because the new query requests couldn’t be written to the database. To restore application availability, the database was restarted, the affected tables were re-indexed and all associated services were restored. This restart & reindex cycle took place three times during the incident, as multiple tables were affected and could not all be resolved in a single pass. Once complete, all customers were able to access Sisense for Cloud Data Teams and run queries, as normal. **REMEDIATION** We are confident that we have identified appropriate corrections and are equipped to handle any similar outages in the future. The team is committed to creating the most reliable data platform possible. As a response to this issue, we’re making key improvements to our infrastructure: * Tuning our autovacuum settings to clear dead rows more frequently  * Adding monitoring around index bloat, which will alert on-call engineers before similar situations can occur in the future. If you have any questions, please reach out to our Solutions Team at [supportdt@sisense.com](mailto:supportdt@sisense.com) or via live chat.

All systems are now operational. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

The Sisense application is now loading for users and queries are running normally. Engineers are monitoring to ensure continued functionality. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

Engineers are actively investigating the issue.

The Sisense application is loading and queries are running as expected. Engineers are continuing to investigate. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

The Sisense Application is not loading while engineers restart backend services. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

Engineers are currently investigating the issue with queries not loading and charts missing from dashboards. Updates will be posted on the status page https://status.periscopedata.com/

Engineers are continuing to investigate the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Queries in the Sisense application are not running for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

The following is the incident report for the Sisense incident that occurred on October 13th, 2020 between 12:40 PM PDT and 8:16 PM PDT. This issue affected all customers using the Sisense for Cloud Data Teams web application to varying degrees. For brief periods of time between 12:40 - 12:48 PM PDT and 4:23 PM - 5:01PM PDT, customers may have lost access to the application. More commonly, customers were not able to run any new queries during the outage period.  We understand the effect this had on our customers and sincerely apologize. We have taken a number of steps to prevent this issue from occurring in the future as detailed further below. **ISSUE SUMMARY** Our investigation found that a database used in running customer queries was unable to accept new writes, effectively becoming read-only.   Further investigation revealed that the database load was due to high-contention of the database’s access to shared memory. Resetting and failing over the database cleared the contention but it quickly reappeared, due to bloated indices that were consuming excessive shared memory and causing the database contention.  Once the database became effectively read-only, customers weren’t able to run new queries because the new query requests couldn’t be written to the database. To restore application availability, the database was restarted, the affected tables were re-indexed and all associated services were restored. This restart & reindex cycle took place three times during the incident, as multiple tables were affected and could not all be resolved in a single pass. Once complete, all customers were able to access Sisense for Cloud Data Teams and run queries, as normal. **REMEDIATION** We are confident that we have identified appropriate corrections and are equipped to handle any similar outages in the future. The team is committed to creating the most reliable data platform possible. As a response to this issue, we’re making key improvements to our infrastructure: * Tuning our autovacuum settings to clear dead rows more frequently  * Adding monitoring around index bloat, which will alert on-call engineers before similar situations can occur in the future. If you have any questions, please reach out to our Solutions Team at [supportdt@sisense.com](mailto:supportdt@sisense.com) or via live chat.

Queries are running for all users. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

Queries in Sisense are running. Engineers are monitoring the applied a fix and are working on further preventative actions. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

Queries in Sisense for Cloud Data Teams are running. Engineers are continuing to investigate and monitor the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

Engineers are continuing to investigate the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

Queries in the Sisense for Cloud Data Teams application are not running for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

Intercom has identified the cause of the issue and provided a fix. Live chat is now available.

Intercom has identified and provided a fix for the issue. Live chat is now available and Intercom is currently monitoring the fix - more information can be found at https://www.intercomstatus.com/

Intercom, Sisense’s chat service provider, is experiencing an outage causing connection issues within the live chat window. Live chats and e-mail responses may be delayed. More information is available on the Intercom status page: www.intercomstatus.com.

The Warehouse and Notebooks tabs in the Sisense application are loading as expected. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat. Note: Warehouse and Notebooks are a part of Self-Service Dashboards in Sisense and are not enabled for all customers

The Warehouse and Notebooks tabs in the Sisense application are currently loading as expected. Engineers are monitoring the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat. Note: Warehouse and Notebooks are a part of Self-Service Dashboards in Sisense and are not enabled for all customers

The Warehouse and Notebooks tabs in the Sisense application are not loading for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat. Note: Warehouse and Notebooks are a part of Self-Service Dashboards in Sisense and are not enabled for all customers.

The Warehouse tab and Notebooks tab in the Sisense application were not loading for some users. Engineers are actively monitoring the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat. Note: Warehouse and Notebooks are a part of Self-Service Dashboards in Sisense and are not enabled for all customers.

Queries are running for all users. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Queries are running as expected. Engineers will continue to monitor the fix. The Sisense Support Team can be reached at supportdt@sisense.com or via live chat.

Queries in the Sisense application are not running for some users. Engineers have identified the issue and are working on applying the fix. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Charts in the Sisense application are not loading for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

All systems are now operational. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

AWS has rolled back changes to the affected Redshift clusters upgraded over the last two days. Engineers are monitoring. The Support Team can be reached at supportdt@sisense.com

AWS identified an issue with certain Redshift clusters upgraded over the last two days. Engineers are actively working with AWS to resolve the issue. The Support Team can be reached at supportdt@sisense.com.

AWS identified an issue with certain upgraded clusters. Engineers are actively working with AWS to resolve the issue. The Support Team can be reached at supportdt@sisense.com.

Select queries, caching, view materialization processes are running into disk full errors. Engineers are actively working with AWS to resolve the issue. The Support Team can be reached at supportdt@sisense.com.

Certain queries, caching, view materialization processes are running into disk full errors. While the number of customers impacted is low, customers with the Redshift caching infrastructure are most affected. Engineers are actively working with AWS to resolve the issue. The Support Team can be reached at supportdt@sisense.com

Dashboard emails, emailed SQL Alerts, password reset emails and new user login emails did not get sent from Sisense for Cloud Data Teams between 2:40 and 3:40 pm PDT. Engineers identified the issue and instituted a fix. All emails that were supposed to be sent during that time have now been sent. The Sisense Cloud Support Team can be reached via supportdt@sisense.com.

Salesforce has identified the cause of the issue and provided a fix. Salesforce caching is now available. More information is available on the Salesforce status page: https://status.salesforce.com/generalmessages/693.

Salesforce is experiencing an outage, causing connection issues. Salesforce caching may be delayed. More information is available on the Salesforce status page: https://status.salesforce.com/generalmessages/693. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Sisense for Cloud Data Teams engineers have resolved the underlying cause of the ST003 connection errors. Some users may still have lingering errors. For these users, a database admin will have to unblock the Sisense user before full functionality can be restored. Please have a database admin execute mysqladmin flush-hosts For further details, please refer to: https://dev.mysql.com/doc/refman/5.6/en/host-cache.html#host-cache-flushing

Sisense for Cloud Data Teams engineers have restarted the connection services and databases are connecting as normal. The Engineers are monitoring for any further issues. The support team can be reached at supportdt@sisense.com or via live chat for further questions.

Some Sisense for Cloud Data Teams customers database connections are still experiencing errors from the previous changes. Engineers are working to re-start those connections and will be monitoring. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Starting at 10:22am PST, some Sisense for Cloud Data Teams customers database connections experienced connection errors due to a recent code change. Engineers rolled back the code at 10:53am PST and are monitoring the connections. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Sisense for Cloud Data Teams customers are able to connect to their Snowflake databases successfully. More information is available on the Snowflake status page here: https://status.snowflake.com/ The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Sisense for Cloud Data Teams customers are again able to connect to their Snowflake databases successfully. Snowflake Engineers are monitoring. More information is available on the Snowflake status page here: https://status.snowflake.com/ The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Sisense for Cloud Data Teams customers are experiencing errors when trying to connect to Snowflake databases. Snowflake Engineers are investigating and found a recent change causing the issue. More information is available on the Snowflake status page here: https://status.snowflake.com/ The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Sisense for Cloud Data Teams customers are experiencing errors when trying to connect to Snowflake databases. Snowflake Engineers are investigating. More information is available on the Snowflake status page here: https://status.snowflake.com/ The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Starting at 11:07am PST, Sisense for Cloud Data Teams customers are experiencing this error, "JDBC driver encountered communication error. Message: HTTP status=401", when trying to query from their Snowflake databases. Engineers are working with Snowflake to resolve. More information is available on the Snowflake status page here: https://status.snowflake.com/ The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

This issue has been resolved.

Re-directing functionality from periscope.io URLs to periscopedata.com URLS has been restored and use of periscope.io URLs can resume. Engineers are monitoring for further issues. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Sisense for Cloud Data Teams Engineers are working with AWS engineers to bring back re-directing functionality from periscope.io URLs to periscopedata.com URLS. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Users accessing Sisense for Cloud Data Teams URLs with periscope.io are receiving errors. Updating URLs to use periscopedata.com should allow those users and systems to regain access. Engineers are working on bringing back the re-directing functionality. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

From 12:01am to 7:20am PST, URLs generated from within the Sisense for Cloud Data Teams application were redirecting incorrectly. Engineers have since identified and resolved the issue. For any questions, the Sisense Support Team can be reached at supportdt@sisense.com or over live chat.

The issue has been resolved by engineering. All scheduled views are unlocked and views will start materializing per schedule. Please note that delays may be seen in certain instances depending on the number of views to catch up and their average run time against the database.

According to the investigation 36 sites are affected.

Scheduled materialized views are not refreshing for some users in the Sisense for Cloud Data Teams application. Engineers are actively investigating the issue. The Support Team can be reached at supportdt@sisense.com or via live chat.

All Redshift Operations should be restored. In case of opposite contact Sisense, Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

All Redshift Operations should be restored. In case of opposite contact Sisense, Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

We are continuing to monitor the issue as AWS works towards full recovery of Redshift clusters in the the US-East-1 region. Complete recovery will likely be reliant on the full recovery for the EC2 / EBS issue being tracked on the Service Health Dashboard (https://status.aws.amazon.com/ ). In some cases our Engineering team was able to recover the Redshift cluster on our own and are actively working through those instances of impacted clusters The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

The engineering team is actively monitoring the issues while AWS services are being restored

The engineering team is actively monitoring the issues while AWS services are being restored

Most of the customers should be able to start using cache. If the problem persists, The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat. Meanwhile our Engineering team is working with AWS to restore the operations for all the customers.

The engineering team is actively monitoring the issues while AWS services are being restored

The number of affected customers is decreased. The engineering team is actively monitoring the issues while AWS services are being restored

The engineering team is actively monitoring the issues while AWS services are being restored

The engineering team is actively monitoring the issues while AWS services are being restored

The engineering team is actively monitoring the issues while AWS services are being restored

The engineering team is actively monitoring the issues while AWS services are being restored

Sisense for Cloud Data Teams Engineers have diagnosed the issue to be related to the AWS outage (https://status.aws.amazon.com). Engineering are actively working to resolve the issues. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Sisense for Cloud Data Teams Engineers have diagnosed the issue to be related to the AWS outage (https://status.aws.amazon.com). Engineering are actively working to resolve the issues. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Certain queries, caching, view materialization processes are running into ST003 errors. While the number of customers impacted is low, customers with the Redshift caching infrastructure are most affected. Engineers are actively working with AWS to resolve the issue. The Support Team can be reached at supportdt@sisense.com

Reporting functionality has now been restored for all customers. For further information, the Support Team can be reached at supportdt@sisense.com or via live chat.

A fix was implemented by the Engineering team and we are monitoring the system performance after it.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

The code fix implemented by Engineering did not fully resolve the issues. Monitoring detected additional failures on emails and slack reporting, The engineering team is continuing to investigate the issue to find the root cause

The revert was delivered. Engineering is monitoring the system performance.

The engineering team has identified the issue. It is related to the recent performance upgrade and now the change is being reverted.

Reporting functionality in the Sisense for Cloud Data Teams application including Email and Slack Reports are not being received for most users. Engineers are actively investigating the issue. The Support Team can be reached at supportdt@sisense.com or via live chat.

Cloudflare's status page has been moved to resolved and Sisense is accessible to all users. More information is available on Cloudflare's status page: https://www.cloudflarestatus.com/ The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Cloudflare’s status page has been moved to monitoring and Sisense is now accessible to all users. More information is available on Cloudflare’s status page: https://www.cloudflarestatus.com/

Cloudflare, Sisense's DNS provider, is experiencing an outage that is causing the Sisense application not to load for some users. More information is available on Cloudflare's status page: https://www.cloudflarestatus.com/ The Sisense Cloud Teams Support Team can be reached at supportdt@sisense.com or via live chat.

The Sisense application is loading slowly for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Slack is up and running: https://status.slack.com/ The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Please be aware that Slack has an outage that impacts some users. The slack team is aware of that and handling it: https://status.slack.com/ The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat. We will update you soon.

Support Chat functionality has now been restored for all customers. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

We have informed our engineering team and we are working on fixing the issues. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

We are continuing to investigate this issue.

We have informed our engineering team and we are working on fixing the issues. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Our chat / ticketing system is now fully operational. If you continue to face issues accessing chat support, the Sisense Cloud Support Team can be reached at supportdt@sisense.com.

The support team is currently experiencing difficulties with the proper response times due to the ticketing system outage. Our engineers are actively investigating the issue. The Sisense for Cloud Data Teams application is not affected and functioning properly. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

This incident has been resolved.

Charts are now loading for most users. Engineers will continue to monitor the fix. The Sisense Support Team can be reached at supportdt@sisense.com or via live chat.

Charts in the Sisense application are not loading for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

All affected Sisense MS customer environments have now been restored. Further information about the incident can be found at https://phd.aws.amazon.com/phd/home#/account/dashboard/open-issues The Sisense Support Team can be reached at support@sisense.com.

All Linux hosted Sisense MS customers environments have been recovered. We are continuing to work on restoring our Windows hosted customers affected by the AWS power outage. The Sisense Support Team can be reached at support@sisense.com.

We are continuing see recovery of Sisense MS instances that were affected by the loss of power AWS US-EAST-2 Region. The Sisense team is working with AWS to ensure restored functionality for our remaining affected customers. Further information on the issue can be found https://health.aws.amazon.com/health/status

Affected Sisense MS instance should now be functional. AWS has confirmed that a majority of affected EC2 have recovered. Sisense will continue to monitor our MS environments to ensure all affected systems are operational. If you are still experiencing issues on your instance, the Sisense Support Team can be reached at support@sisense.com.

We are working with AWS to investigate network connectivity issues for some instances and increased error rates and latencies for the EC2 APIs within the US-EAST-2 Region hosted Sisense customers. More information on the issue can be found https://health.aws.amazon.com/health/status The Sisense Support Team can be reached at support@sisense.com.

All application functionality has been restored, and this issue has been resolved. The Sisense for Cloud Data Support Team can be reached at supportdt@sisense.com for additional help. Update - Some customers are reporting that they are still not able to reach the site. This is due to caching, and can be resolved by clearing the cache or forcing a refresh.

All application functionality has been restored, and this issue has been resolved. The Sisense for Cloud Data Support Team can be reached at supportdt@sisense.com for additional help.

A fix has been implemented, and the Sisense Team is monitoring the results. The team is working to verify that all parts of the application are fully functional.

We are continuing to work with our third party vendor to fix the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

The issue has been identified to be related to our hosting service. Our IT team is actively working with the third party vendor to restore service. The Sisense Cloud Support Team can be reached at supportdt@sisense.com

Our IT and Engineering teams have identified the issue and are actively working to resolve it. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

The Sisense application is not loading for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com.

Search Engine functionality should be restored. In case of opposite contact Sisense, Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

The issue is isolated to the combination of Slate.js and the browser that uses it. As the workaround please use Mozilla or Safari internet browse if that is allowed by the corporate policy. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

The issue appeared right after the update of Google Chrome from version 104 to 105 version. As a workaround, please use Mozilla or Safari internet browser. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.

Search engine in the Sisense for CDT application is not working as expected for some users. Engineers are actively investigating the issue. The Sisense Cloud Support Team can be reached at supportdt@sisense.com or via live chat.