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2Degrees have indicated they are having issues on their binds that is causing some delays on sending to numbers. They have advised the issue has been rectified, but are currently monitoring the fix before declaring the issue resolved.

2Degrees have indicated they are having issues on their binds that is causing some delays on sending to numbers. They have advised the issue has been rectified, but are currently monitoring the fix before declaring the issue resolved.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dear Customer, We will be undergoing a certificate update for the wildcard on *.m4u.com.au. This involves the following services or API endpoint: - http-api.m4u.com.auThis will be done in the following period: Start: 29/05/2025 10:00 UTC+10 (29/05/2025 12:00 UTC+0) End: 29/05/2025 10:30 UTC+10 (29/05/2025 12:30 UTC+0) During this period, there is no expected impact to the service such as downtime or delays. Customers that store the certificate locally, or pin it, will be required to update their systems to bring in the new certificate once the change has occurred. If you wish to have the certificate before the change, please contact support@messagemedia.com

This incident has been resolved.

The carrier has informed us that a solution has been implemented, and we are observing an improvement in traffic.We will continue to monitor the results.Impact: Missing delivery receipts, Late delivery receipts

We have received an update from AT&T, and AT&T is currently upgrading their network to accommodate the growing demands of the industry and to introduce new services. As part of this upgrade, AT&T is migrating A2P traffic from older network components to a new gateway.During this transition, Sinch MessageMedia, along with other partners, have actively migrated significant volumes of traffic throughout April and May. However, this process encountered some issues that necessitated updates to AT&T's network. These challenges did affect message processing temporarily, but they have since been resolved, and A2P message processing is now operating at the expected service levels. Sinch MessageMedia remains in continuous communication with AT&T regarding the above information, and we have observed a significant improvement following AT&T's corrective actions.We continue to collaborate with AT&T to address a few residual error types that some customers are still experiencing.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Thank you for your continued patience as we work through recent delivery issues affecting some AT&T 10DLC traffic.Our engineers are actively working on a fix.We apologize for the inconvenience and appreciate your continued patience. Further updates will be provided as we make progress.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and our engineers are working with a fix.

We are continuing to investigate this issue.

We are currently observing delivery issues for 10DLC in United States - AT&T.Incident Start Time: 2025-04-15 15:00 UTC Impact for 10DLC: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receiptsWe will update as soon as we have more information.

This incident has been resolved.

The carrier has informed us that a solution has been implemented, and we are observing an improvement in traffic. We will continue to monitor the results. Impact: Missing delivery receipts, Late delivery receipts

We have received an update from AT&T, and AT&T is currently upgrading their network to accommodate the growing demands of the industry and to introduce new services. As part of this upgrade, AT&T is migrating A2P traffic from older network components to a new gateway. During this transition, Sinch MessageMedia, along with other partners, have actively migrated significant volumes of traffic throughout April and May. However, this process encountered some issues that necessitated updates to AT&T's network. These challenges did affect message processing temporarily, but they have since been resolved, and A2P message processing is now operating at the expected service levels. Sinch MessageMedia remains in continuous communication with AT&T regarding the above information, and we have observed a significant improvement following AT&T's corrective actions. We continue to collaborate with AT&T to address a few residual error types that some customers are still experiencing.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Thank you for your continued patience as we work through recent delivery issues affecting some AT&T 10DLC traffic. Our engineers are actively working on a fix. We apologize for the inconvenience and appreciate your continued patience. Further updates will be provided as we make progress.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

The issue has been identified and our engineers are working with a fix.

We are continuing to investigate this issue.

We are currently observing delivery issues for 10DLC in United States - AT&T. Incident Start Time: 2025-04-15 15:00 UTC Impact for 10DLC: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

Dear Customers, Our technical team has resolved the issue. The root cause was related to an unexpected issue during the rebuild of an underlying service, which disrupted scheduled message delivery. This issue affected campaign sending within the following time window: • Incident start time: 19-05-2025, 13:00 AEST until 20-05-2025, 22:18 AEST (Interrupted scheduled messages) 20-05-2025, 22:18 AEST until 20-05-2025, 12:38 AEST (Messages delayed) • Incident Resolved time: 20-05-2025, 14:56 AEST Impact: • Campaigns sent during this time may not have been delivered as expected. • API messages using scheduling were likely impacted, resulting in delays or failures. • Broadcasts using staggered sending, SOAP, API wrappers, and other services that support scheduling. Recommendation: We recommend reviewing any campaigns sent during this period and resending any that may have been affected. You can follow this guide - https://support.messagemedia.com/hc/en-us/articles/4413634728975-Reporting-on-Campaigns to review your campaign reports and identify if your campaign was impacted. We apologise for the inconvenience and appreciate your understanding.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate this issue.

We are currently investigating an issue in which customers are unable to send their messages to all contacts associated with a campaign ID. End users will see the total number of contacts within Messaging → Campaign reports display the correct number of contacts they intended to send to. However, once the campaign is loaded into, the reporting is inaccurate showing a lower number of contacts than what the previous screen displayed.

This incident has been resolved and all MMS send functionality has been restored for affected integrations

We are currently observing the inability to send MMS Messages in HubSpot. Incident Start Time: 2025-04-24 17:00 UTC Impact for HubSpot Integrations: MMS Sending Unavailable We will update as soon as we have more information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and our engineers are working with a fix.

We are currently investigating an issue in which messages that are sent via toll free numbers are stuck in a "submitted" status.

A temporary issue occurred within the hubspot integration that negatively affected customers ability to send sms messages from the "Most Recent SMS/MMS' section from within the contact. Our developers found the cause of this issue and restored all sms send functionality at 12PM AEDST 26/03/2025

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue in which some end users receive an error stating "Log out Failed" when attempting to sign into their accounts.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating an issue where sending a New Message using a template results in a "submit validation" error. Workaround: To successfully send the message, you can modify the content by either cutting and pasting the text, adding a space at the end, or retyping a word before sending. We will provide further updates as we continue to investigate.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue in which users have reported an error when logging into the hub. The error message reads, "Something unforeseen happened. Please reach out to support if the issue continues.

This incident has been resolved.

We have actioned a rollback and are currently monitoring the results.

We are currently investigating a subset of customers experiencing errors on our web portal. This is impacting some users when a web page is loaded in the portal. We will update as soon as we have more information.

This incident has been resolved.

We are currently investigating an issue in which end users observe an error once navigating to "Messaging" → "New Message". End users are observing an error stating an error was encountered and to refresh the page or contact support.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue affecting the eTXT Hub portal. Some customers are experiencing difficulty sending messages and are encountering multiple errors across various tabs. Our internal teams have been notified and are actively working to resolve the issue. We will provide further updates as soon as more information becomes available.

This incident has been resolved.

We have identified an issue on the Telstra network where SMS delivery to Telstra handsets appears to be delayed. We have contacted Telstra and are awaiting their response. Other carriers are not affected.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Investigating - We are currently observing delivery issues in the United States - T-Mobile. The issue has been identified, and a fix is being implemented. Incident Start Time: 2025-01-07 06:01 UTC Impact: Delayed MT/MOs, Missing/Late delivery receipts We will update as soon as we have more information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are actively investigating this issue in collaboration with Telstra. We will provide an update as soon as we receive more information from them.

We are continuing to investigate this issue.

We have identified an issue on the Telstra network where SMS delivery to Telstra handsets appears to be delayed. We have contacted Telstra and are awaiting their response. Other carriers are not affected.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We have identified an issue on the Telstra network where SMS delivery to Telstra handsets appears to be delayed. We have contacted Telstra and are awaiting their response. Other carriers are not affected.

This incident has been resolved.

A fix has been implemented for the subset of numbers and we are monitoring the results.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently investigating an issue affecting a small subset of toll free numbers in North America in which customers will see messages fail to deliver.

We are continuing to investigate this issue.

We are currently investigating an issue affecting a subset of dedicated numbers in which customers will see messages fail to deliver.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently experiencing issues on the 2degrees carrier for New Zealand. This is affecting delivering and confirming delivery of messages for 2degree handsets. This is currently being investigated by our development team alongside 2Degrees.

This incident has been resolved.

Our Contacts service (campaign sending, contact uploading, etc.) is currently down for EU customers only and we are actively investigating. Affected customers can still upload CSV files to send messages to customer lists.

This incident has been resolved.

Our Contacts service (campaign sending, contact uploading, etc.) is currently down for EU customers only and we are actively investigating. We anticipate the service being restored shortly. Affected customers can still upload CSV files to send messages to customer lists.

This incident has been resolved and all Hubspot SMS send processes are running without issue

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue in our HubSpot integration which occurs after the message fails to send.

We are no longer experiencing SMS delivery failures to AT&T Network in the US via a Subset of Toll-Free numbers. This incident has been resolved.

We are experiencing SMS delivery failures to AT&T Network in the US via a Subset of Toll-Free numbers. We are working with our supplier partner to resolve the issue. We will provide an update as soon as more information becomes available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We are currently experiencing an integration issue with Zoho CRM. Our internal teams have been notified and are investigating the issue.

This incident has been resolved.

We are continuing to observe issues on the Verizon network for SMS and MMS messages, and are awaiting further updates from the carrier.

We are currently observing delivery issues in the United States - Verizon Wireless. SMS and MMS to Verizon mobile phones may be delayed.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating an issue with our Web Portal loading blank pages. We have informed our engineers and are treating this as top priority. We will provide updates when issue is identified.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating a possible issue with MMS sending via the Sinch MessageMedia Hub. SMS remains unaffected. We have escalated to the relevant parties and will provide details as they arrive.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue with our campaign approval process in which campaigns are unable to be approved by our teams. At the moment, campaigns cannot go out.

This incident has been resolved.

Multimedia Messages (MMS) sent from Toll-Free Numbers are experiencing latency issues and delays in North America. We are actively investigating the issue with the Supplier.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently observing delivery issues towards Canada - Bell Mobility. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information

This incident has been resolved.

We are currently observing delivery issues towards Canada - Bell Mobility. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently experiencing delays with Outbound SMS and Reporting. Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up. Impact: - Outbound message sending is delayed. - Delivery receipts are delayed. - Message reporting is delayed. - Thank you for your patience as we work to resolve these issues.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

We are actively working on a fix for this issue and have observed a reduction in webhook delays due to the actions we have implemented.

We are continuing to work on a fix for this issue, we have scaled up our services to reduce the delays for our webhook notifications.

The issue has been identified and a fix is being implemented.

Current Status: We are currently experiencing delays with webhook submissions. Our team is actively investigating the issue to determine the root cause and implement a resolution as quickly as possible. Impact: Users may experience delays in receiving webhook notifications. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

This incident has been resolved.

Our engineers have resolved the immediate issue. Service is stabilising and our engineers are monitoring the situation.

We are noticing that customers who use SMS for ZOHO are unable to navigate the UI without errors populating Impact: - Unable to send SMS using SMS for ZOHO CRM - Smooth Messenger - Smooth Inbox and Bulk SMS will not load - Smooth Messenger UI will not load - Settings page not loading

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are actively investigating the incident and are making continuous efforts to implement a resolution

We are actively investigating the incident and are making continuous efforts to implement a resolution.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We have identified the issue with the contact web portal and are actively implementing a fix. Impact: - Inability to update contact records or create new contacts. - Contacts Segment and List creation and management is blocked. - Contact Syncing is blocked. Customer who are sending through our API are unaffected. Our engineers are working to resolve the issue. Thank you for your patience

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We have identified the issue with the contact web portal and are actively implementing a fix. Impact: - Web portal server errors appearing on campaigns. - Inability to update contact records or create new contacts. - Contacts Segment and List creation and management is blocked. - Contact Syncing is blocked. Users may encounter token errors when sending messages directly from the web portal using contacts. To bypass this, please upload a CSV file to send your campaigns or broadcasts. Customer who are sending through our API are unaffected. Our engineers are working to resolve the issue. Thank you for your patience

We are continuing to investigate this contact web portal issue. We have identified the issue and are implementing a fix. Impact: - Web portal server errors appearing on campaigns. - Unable to update contact records or create new contacts Users may encounter token errors when sending messages directly from the web portal using contacts. As a workaround, please upload a CSV file to send your campaigns or broadcasts. Our engineers are actively working to resolve the issue. Thank you for your patience.

We are continuing to work on a fix for this issue. Users may encounter token errors when sending messages directly from the web portal using contacts. As a workaround, please upload a CSV file to send your campaigns or broadcasts. Impact: - Contacts requests may fail to complete. - Campaigns using contacts are also likely to fail. - Web portal server errors appearing on campaigns. Our engineers are actively working to resolve the issue. Thank you for your patience.

We are currently experiencing issues navigating the web portal and contacts are not populating. Customers are advised to upload a CSV to send to campaigns or broadcasts while the engineers work to resolve the issue.  Impact: - Contacts requests may fail to complete - Campaigns using contacts are also likely to fail Thank you for your patience as we work to resolve these issues.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the root cause of this issue and are working on remediation activities. Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are slight delays to updating the webhooks events, sent messages page, campaign reports and inbox.

We have identified the root cause of this issue and are working on remediation activities. Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox.

We are continuing to work on a fix for this issue. Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox. Message delivery reporting and Inbox notifications services are still experiencing delays between 10 and 30 minutes. Recommendations: - Customers are advised not to resend campaigns currently. - Please allow time for message delivery reporting and inbox notification processing to catch up.

A fix has been implemented and we are monitoring the results.

Our engineering team has employed a fix, and we are monitoring results for inbound SMS and reporting. Thank you for your patience as we work to resolve these issues.

We are currently experiencing delays with inbound SMS and Reporting. Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up. Impact: - Inbound message receiving is delayed for inbox - Delivery receipts are delayed. - Message reporting is delayed. Thank you for your patience as we work to resolve these issues.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified the root cause of this issue and are working on remediation activities. Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox. Message delivery reporting and Inbox notifications services are still experiencing delays between 15 and 90 minutes. Recommendations: - Customers are advised not to resend campaigns currently. - Please allow time for message delivery reporting and inbox notification processing to catch up.

We are continuing to work on a fix for this issue. Outbound sending is not impacted. Reporting services are 1.2 hours delayed. Impact: - Inbound message receiving is delayed for inbox - Delivery receipts are delayed. - Message reporting is delayed. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

We are continuing to work on a fix for this issue. Outbound sending is not impacted. Reporting services are 1.2 hours delayed. Impact: - Inbound message receiving is delayed for inbox - Delivery receipts are delayed. - Message reporting is delayed. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

We are continuing to work on a fix for this issue. Outbound sending is not impacted. Reporting services are 1.5 hours delayed. Impact: - Inbound message receiving is delayed for inbox - Delivery receipts are delayed. - Message reporting is delayed. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

The issue has been identified and a fix is being implemented. Outbound sending is not impacted. Reporting services are 1.5 hours delayed. Impact: - Inbound message receiving is delayed for inbox - Delivery receipts are delayed. - Message reporting is delayed. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up.

We are currently experiencing delays with inbound SMS and Reporting. Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up. Impact: - Inbound message receiving is delayed for inbox - Delivery receipts are delayed. - Message reporting is delayed. Thank you for your patience as we work to resolve these issues.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to monitor for any further issues.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently experiencing delays with Outbound SMS and Reporting. Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up. Impact: - Outbound message sending is delayed. - Delivery receipts are delayed. - Message reporting is delayed. - Thank you for your patience as we work to resolve these issues.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating issues in the messaging portal in which users are seeing errors displayed in the UI, inbox latency, and contacts errors.

This incident has been completely addressed and resolved.

Logging queues have cleared and reporting is back to optimum performance. We will continue to monitor, however.

We are aware of current reporting delays due to significant increase in traffic volumes. Message logs and reporting on inbound traffic will be delayed. Message logs and reporting on inbound traffic will be delayed and are likely to be delayed within the Inbox. We will update accordingly.

This incident has been resolved.

We are aware of current reporting delays due to significant increase in traffic volumes which will continue though the weekend. Message logs and reporting on inbound traffic will be delayed and are likely to be delayed within the inbox. We will update accordingly.

We are aware of current reporting delays due to significant increase in traffic volumes. Message logs and reporting on inbound traffic will be delayed. We will update accordingly.

Logging queues have cleared and reporting is back to optimum performance. We will continue to monitor, however.

We are aware of current reporting delays due to significant increase in traffic volumes since ~07:30 AEST this morning. Message logs and reporting on inbound traffic will be delayed. We expect this to abate over the next couple of hours. We will update accordingly.

This incident has been resolved.

Despite receiving replies in the inbox, the unread counter inaccurately reflects the incoming messages, causing confusion and potential oversight of important communications. Our team is actively investigating this discrepancy to ensure accurate tracking of unread messages.

This incident has been resolved.

Currently there are issues affecting inbound response messages and message status updates appearing within the SMS for Dynamics application that is in use within the Microsoft Dynamics 365 system. These issues are not affecting message sending or other processes at this time. Our team is actively investigating this issue and will provide updates to this status page when available until confirmation of the issue resolution.

The incident has been resolved and all systems are operational.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue where inbound and outbound messaging are experiencing delays. Our engineering team is currently investigating the issue.

We are no longer experiencing MMS/SMS delivery delays when sending messages to T-Mobile network in the US. This incident has been resolved.

Monitoring - We can no longer observe a degradation for our traffic toward T-Mobile - United States. We will continue monitoring for any further degradation.

Investigating - We are currently observing delivery issues towards the United States - T-Mobile. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.

This incident has been resolved.

We have issued a fix for the primary cause for this issue, and this has resolved the incident. We are monitoring the situation.

The issue has been identified as also affecting some E2S sending (that relies on Contacts), and potential ecosystems contact syncing.

We have identified an issue causing the web portal frontend to be unresponsive. Currently all access is impacted. We're treating this as the highest priority incident and will update with information as soon as it comes to hand.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are presently conducting an investigation into the errors and latency issues affecting the Sinch MessageMedia Dashboard.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Investigating - We are currently observing delivery issues towards USA - US-Cellular. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

This incident has been resolved.

We have identified the root cause (internal DNS), and have taken steps to remediate this issue. Monitoring is now in place while we ensure full resolution. Any messages that were delayed will be sent over the next hour or so. List sending will have resolved and so any future list sends will be fully respected.

Customers are reporting that when they send to a List that only a small number of recipients are getting the SMS out of the full list group. Some messages sent via the REST API are being delayed with delivery. We are currently investigating this issue.

This incident has been resolved.

We have identified and the root cause behind this issue and have applied a fix. The results are being monitored and will update as soon as we have more information

We are continuing to investigate this issue.

We are currently observing delivery issues towards a subset of US 10DLC numbers. We will update as soon as we have more information.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue with a subset of UK numbers that are unable to receive replies.