Historical record of incidents for SimpleTexting
Report: "Login Errors"
Last updateThis issue has been resolved. Users should now be able to access their SimpleTexting accounts. We apologize for any inconvenience caused during this time.
A fix has been implemented and we are monitoring the status. Thank you again for your patience!
We're aware of intermittent errors with logging in and loading some features. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.
Report: "Account Verification - SMS"
Last updateWe are happy to report that this issue has been fully resolved.
A fix has been implemented and SMS messages containing verification codes for Two-Factor Authentication are now sending as expected. We will continue to update as we monitor the results of this fix.
We are currently investigating reports of customers not receiving text messages as part of Two-Factor Authentication when attempting to log into SimpleTexting. At this time, verification via email is working as expected. We will provide updates as soon as more information is available. We thank you for your patience during this time.
Report: "Login Errors"
Last updateThis issue has been resolved. Users should now be able to access their SimpleTexting accounts. Thanks for your patience!
A fix has been implemented and we are monitoring the status. Thank you again for your patience!
We are continuing to investigate this issue.
We're aware of intermittent errors with logging in and loading some features. Our engineering team is investigating the issue now. We will provide updates as soon as more information is available. We thank you for your patience during this time.
Report: "Live Chat - Unable to Initiate a Chat and Slowness"
Last updateA fix has been implemented to Intercom and live chats are now working as expected. Thank you for your patience when trying to contact us today via chats.
The issue has been identified by Intercom and a fix is being worked on. We apologize for any inconvenience when trying to reach us by live chat.
We’re investigating an issue with Intercom, which is preventing us from receiving customer support chats and emails. We’ll continue to monitor and update this page as we receive more information from Intercom. In the meantime, if you need assistance, please reach out to our customer support team at (866) 259-1887.
Report: "Delivery Issues - AT&T"
Last updateWe've received confirmation from AT&T that this issue has been resolved. Any messages affected during this time have been delivered.
We are continuing to monitor for any further issues.
We've received word from AT&T that a fix has been implemented. Subscribers have reported receiving messages and messages are delivering as expected. We'll provide an update once AT&T has confirmed this issue is fully resolved.
We are continuing to investigate an AT&T outage. We’ll continue to monitor and provide an update once we receive more information from AT&T.
We’re investigating an AT&T outage that is causing delivery issues to contacts using their wireless service. We’ll continue to monitor and update this page as we receive more information from AT&T.
Report: "Message Delivery Issue - Outgoing Messages from 10DLC to Canadian Recipients"
Last updateThis incident has been resolved and we can confirm messages are delivering as expected. No messages should have been lost during this time.
The issue was identified by our downstream provider. They've implemented a fix and are monitoring the results. Canadian subscribers have reported receiving messages. Thanks for your patience as we work to confirm this is resolved.
Some of our users are experiencing delivery issues when sending to recipients in Canada from 10DLC numbers. We are investigating this issue and will post updates as we work to get this resolved. We apologize for any inconvenience.
Report: "Inbound Message Delays - Toll-free numbers"
Last updateThis incident has been resolved. Any incoming messages affected during this time have been delivered. We apologize for any inconvenience this may have caused.
A fix has been implemented and we’re monitoring the results. Your incoming messages have not been lost. They will be received shortly according to their current position in the queue. Thanks for your patience.
Some of our users on Toll-free numbers are experiencing delays with inbound messages. We are investigating this issue and will continue to post updates as we get this resolved.
Report: "Access Issues with Safari browser on iOS and macOS"
Last updateThis issue has been resolved. Users should now be able to access SimpleTexting from their iOS and macOS devices. Thanks for your patience!
The cause of this issue has been identified and a fix has been implemented. We will continue to monitor this issue for users accessing the site or mobile app from iOS or macOS devices. We apologize for any inconvenience this may have caused.
Users have reported issues accessing their accounts using Safari on some iOS and macOS devices. We are currently investigating this issue. Our service is still operational and can be accessed by using an alternative browser such as Chrome or Firefox.
Report: "Account Issues and Messaging Delays"
Last updateWe are happy to report all issues related to this incident have been resolved. Pages should be loading at normal speeds and any messages experiencing delays should now be received or delivered. Thanks again for your patience!
A fix has been implemented and we’re monitoring the results. During this time, you may still experience pages loading slowly and delays with outgoing and incoming messages. We can confirm no messages have been lost. Any pending messages will start sending shortly according to their position in our queues. Thanks for your patience!
We're aware that users may be experiencing slow or unresponsive pages, which may include error messages or the inability to log in. Additionally, we're aware this issue may be causing delays for both inbound and outbound messages on all number types. Our engineers are investigating and we will continue to post updates as we get this resolved. We sincerely apologize for any inconvenience.
Report: "MMS & SMS Campaigns Sending Slowly"
Last updateThis incident has been resolved. Thank you for your patience while we worked through it.
A fix has been implemented and campaigns are starting to send normally now. We're monitoring the situation. Thank you for your patience while we worked on this.
Our engineers are looking into slow sending speeds for both SMS and MMS campaigns. We are investigating and will post updates as we work to get this resolved. We apologize for the inconvenience and appreciate your patience.
Our engineers are currently investigating an issue with MMS campaigns sending slowly. We apologize for the inconvenience and will keep you updated as we learn more.
Report: "Message Delivery Issues"
Last updateCampaigns are sending normally now. Thank you for your patience while we resolved this!
We are continuing to work on a fix for this issue.
Incoming messages are now being delivered, but outgoing Campaigns are still experiencing delays. We will continue to monitor the situation and post updates as we work to resolve it.
Some of our users are experiencing delayed inbound messages as well as delayed outgoing Campaigns. We are investigating this issue and will post updates as we get this resolved. We apologize for any inconvenience.
Report: "Inbound Messages Not Received - Toll-Free Numbers"
Last updateWe've resolved our incoming message delivery incident. Thank you for your patience.
A fix has been implemented and we’re monitoring the results. Your messages have not been lost. They will be received shortly according to their current position in the queue.
The issue has been identified and a fix is being implemented.
Some of our Toll-Free Number users are not receiving inbound messages. We are investigating this issue and will continue to post updates as we get this resolved. We sincerely apologize for any inconvenience.
Report: "Login Errors"
Last updateThis issue has been resolved and people are able to login normally now. We appreciate your patience while we worked on this!
A fix has been implemented and we are monitoring the status. Thank you again for your patience!
We're aware of intermittent errors with logging in and loading some features. Our engineering team is investigating the issue now. We thank you for your patience during this time.
Report: "Errors Sending to Verizon"
Last updateThis issue has been resolved. Thank you again for your patience!
The issue has been resolved with Verizon and we're monitoring the situation for now. Thank you again for your patience!
There are intermittent issues with sending SMS and MMS to end users on Verizon due to provider issues. The issue has been identified and is being worked on with Verizon. We thank you for your patience while this is worked through!
Report: "Message Delays"
Last updateWe are happy to report this issue is fully resolved! Inbound message traffic was not lost during this time. Outbound messages have been processed and should now be delivered.
We’re starting to see our impacted customers receive incoming messages (no messages have been lost). We’re also starting to see campaigns that were sent earlier start to deliver. We’ll continue to monitor the situation and update you if necessary.
Good news! The issue has been identified and a fix is being implemented!
We've determined that only traffic on toll-free numbers is affected by this issue. We are continuing to investigate and will post an update as soon as we have more details.
We are currently investigating an issue of delayed inbound and outbound messages. We will continue to post updates as we take steps to get this resolved. We sincerely apologize for any inconvenience this may be causing.
Report: "Inbound Message Delays - Toll-Free Numbers"
Last updateWe are happy to report this issue is fully resolved! Message traffic was not lost during this time, inbound messages have been processed and should now be delivered. We sincerely thank you for your patience.
A fix has been implemented and we will continue to monitor. Queued incoming messages have now started to send. This means that traffic may still be delayed for a while, but these messages are not lost. We are still investigating the cause of this issue and will continue to post updates. Thank you for your patience, and we apologize for any inconvenience.
We are currently investigating an issue of delayed inbound messages to customers using Toll-Free numbers. We will continue to post updates as we take steps to get this resolved. We sincerely apologize for any inconvenience this may be causing.
Report: "Issues with Login - Facebook"
Last updateWe are happy to report this is fully resolved! Again, message traffic was not lost during this time, all inbound and outbound messages were delivered as normal. We sincerely thank you for your patience and apologize for any inconvenience this may have caused.
We are happy to report that users can resume logging into their accounts with Facebook. We’ll continue to monitor the situation. Once again, thanks for your patience this morning. Additionally, message traffic was not lost during this time, all inbound and outbound messages were delivered as normal.
The issue has been identified and a fix is being implemented. We apologize for any inconvenience this may be causing. Thanks for your patience.
Customers have reported being unable to log into their SimpleTexting account through sign-in with Facebook. We are looking into the cause of this issue and hope to have things resolved as quickly as possible.
Report: "Site access issues"
Last updateWe are happy to report that this incident is now resolved. No messaging traffic was lost during this period, all inbound and outbound messages were delivered as normal. We appreciate your patience while we got things fixed.
A fix has been implemented and we are monitoring the results. Users may experience slower than normal loading times during this period.
The issue has been identified and a fix is being implemented. Scheduled messages sent and received during this time will not be lost.
We are continuing to investigate the cause of this issue. However, we can confirm this issue will have no impact on messaging. Thank you for your patience.
Many of our users have reported issues accessing their accounts. We are looking into the cause of this issue and hope to have the system fully operational as soon as possible. Thank you for your patience.
Report: "Outbound Message Delays"
Last updateThis incident has been resolved.
Outbound messages are now sending. Messages that were stopped from sending because of this issue will now send. We are still investigating an incident where archived messages were sent for a small number of customers. We’ll post an update when we know more. Once again we apologize for any inconvenience caused.
Outbound messages are currently not sending. Any messages set to deliver in the near future may be delayed. At this time we do not recommend trying to send messages again as this may result in multiple copies being sent when service is restored. We’ll post an update when it’s resolved. We know this is frustrating and apologize for any inconvenience it may cause.
Report: "Service Degradation"
Last updateOur engineers have fully processed the backlog of inbound messages. We apologize for the delay and appreciate your patience today.
Our engineers are continuing to process the backlog of inbound messages. To prevent messages from being sent out overnight, this process will be paused shortly and will continue tomorrow morning. Thank you again for your patience as we work through this!
Our engineers have resolved the delay on new incoming messages and are continuing to monitor the fix. They are currently working on the backlog of messages received earlier. Thank you again for your patience.
We implemented measures to reduce the delay on inbound messages for most users. We’re still working on a permanent fix to this issue. Other areas of the app may be affected. We apologize for the disruption and appreciate you sticking with us.
Our engineers have confirmed no incoming messages have been lost. They are continuing to work on resolving the delay. Thank you for your patience.
Some users are experiencing delays on incoming messages. Our engineers have identified the cause and are working to resolve the issue as quickly as possible. We know this is frustrating and are sorry for any inconvenience it may cause.
Report: "Account access issues"
Last updateWe are happy to report that the incident has been resolved. We would also like to note that no traffic was lost during the brief outage, all inbound and outbound messages were delivered as normal.
We are continuing to monitor for any further issues.
We have identified the problem and a solution has been rolled out. We will continue to monitor the issue. Once again, thank you for your patience.
The issue has been identified and a fix is being implemented.
Many of our users have reported issues accessing their accounts. We are looking into the cause of this issue and hope to have the system fully operational as soon as possible. Thank you for your patience.
Report: "Outbound messaging down for some users"
Last updateThis incident has been resolved.
We are continuing to investigate this issue.
All functionality is now restored. Thank you for your patience.
Some users are experiencing issues with outbound messages. Any messages set to deliver in the near future may be delayed. Those set for a later date will be scheduled and sent as usual. We'll post an update when it’s resolved. We know this is frustrating and are sorry for any inconvenience it may cause.
Report: "Issues on Shared Short Code - 555888"
Last updateAll service to the 555888 short code has been restored.
We are currently experiencing connectivity issues on one of our numbers, 555888. All affected users have been notified via email. Please note that outgoing messages will not be sent or queued. Incoming messages appear to work for most carriers, with the exception of T-Mobile. We are in contact with them now. If you are currently on 555888, all of your information will be safely transferred to a new number and you will receive an email confirmation. Our engineers are exploring the possibility of routing keyword-related messages from 555888 to new numbers. We know this is frustrating and don't take this situation lightly. Thank you for your patience as we work to make this right. Please check back here for updates. We will share information as soon as we have it. If you have an urgent message to send, reach out to our team via live chat and we will assist you.
Report: "Message Sending and Receiving Temporarily Disabled"
Last updateThank you for bearing with us. We identified the source of the issue and functionality has been restored. To avoid sending untimely messages, some campaigns and autoresponders that were queued during this time will be re-enabled and sent tomorrow morning. We will continue to monitor closely.
We temporarily disabled outbound and inbound messages while we further investigate an issue. Messages that were set to send now will go out when we’re back up again. Those scheduled to send at a later time and date are unaffected. Our engineers estimate that we will be back up in about an hour. We know disruptions like this are extremely frustrating. Thank you for your continued patience. We are working hard to restore full functionality.
Report: "System Temporarily Shut Off"
Last updateWe are back online. Thank you again for your patience and we are sorry for the disruption.
We are back online. Thank you again for your patience and we are sorry for the disruption.
We’re investigating an issue and had to take our app down temporarily. At this time, we do not have reason to believe that any message loss will occur. Messages that were scheduled to send during this time will send when we’re back online. We sincerely apologize and are doing everything we can to get back up and running as soon as possible.
Report: "SimpleTexting.net Site Degradation"
Last updateThis incident has been resolved.
We are continuing to monitor for any further issues.
Due to issues with our hosting provider, our website is currently down. Our app is still operational and can be accessed by visiting our login page directly: https://app2.simpletexting.com/auth
Report: "Slower MMS Sending"
Last updateWe have resolved the issue. Thank you for your patience!
We've identified an issue resulting in outgoing MMS campaigns sending slower than normal. The team is currently exploring a resolution. Thank you for your patience during this time.
Report: "Outbound Sending Issues on Toll-Free"
Last updateThis incident has been resolved and messages have been sent. Please note that campaign reporting does not reflect the resend. We appreciate your patience while we resolved this!
A fix has been implemented for outbound sending and we are monitoring the results. Thank you for your patience while we worked on this!
Some customers are experiencing issues sending messages on toll-free numbers. Our engineers are currently investigating the scope and cause. We know this is frustrating and apologize for the inconvenience. Thanks for sticking with us. We’ll provide updates here as soon as we have them.
Report: "Slower Sending for MMS"
Last updateOutgoing MMS campaigns are sending as normal again. Thank you for your patience while we looked into this!
We've identified an issue resulting in outgoing MMS campaigns sending slower than normal. The team is currently exploring a resolution. Thank you for your patience during this time.
Report: "Account Issues"
Last updateWe're pleased to report that functionality is now restored. Our team is investigating the root cause of the issue to ensure it doesn't happen again. Your business means a lot to us and we appreciate your patience.
Users are no longer reporting slow pages and messages are sending, but we will continue to monitor the situation and provide updates.
Some users are experiencing slow or unresponsive pages, which may include error messages or the inability to log in. Our engineers are actively working on stabilizing the application. Messages are sending as normal. We'll continue to post updates as we monitor the situation.
A fix has been applied and we are monitoring the results. Thank you for your patience while our engineers investigated this.
We are continuing to investigate this issue. At this time, we do not have a timeline for a resolution. However, our engineers are working hard to resolve this as quickly as possible. We appreciate your patience.
We are continuing to investigate this issue. At this time, we do not have a timeline for a resolution. However, our engineers are working hard to resolve this as quickly as possible. We appreciate your patience.
Users are experiencing slow or unresponsive pages, which may include error messages or the inability to log in. Certain users are also reporting the inability to send or receive messages. Our engineers are investigating the cause and do not believe message loss will occur. We will provide an update as soon as possible. Thank you for your patience.
Users are experiencing slow or unresponsive pages, which may include error messages or the inability to log in. Our engineers are investigating the cause and do not believe message loss will occur. We will provide an update as soon as possible. Thank you for your patience.
Report: "Account & Message delays"
Last updateWe're pleased to report that all functionality is now restored. Delayed campaigns have been sent and new campaigns will send as normal. Our team is looking into the incident to ensure it doesn't happen again. Your business means a lot to us and we appreciate your patience.
Login issues and unresponsive pages have been resolved. Certain users have reported campaigns showing as "sending in progress"; our engineers are continuing to work on a resolution to this and do not believe message loss will occur. We will provide an update as soon as possible. Thank you for your patience.
Certain users are experiencing slow or unresponsive pages, messaging delays, and login issues. Our engineers have identified the cause and do not believe message loss will occur. We will provide an update as soon as possible. Thank you for your patience.
Certain users are experiencing slow or unresponsive pages. Our engineers have identified the cause and do not believe message loss will occur. We will provide an update as soon as possible. Thank you for your patience.
Report: "Incoming and outgoing messages delayed on toll-free & provisioned numbers"
Last updateOur upstream provider briefly experienced an issue which delayed outgoing and incoming messages on toll-free and provisioned numbers. Their engineers promptly identified the issue and applied a fix in under 20 minutes. No message loss occurred.