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A fix has been implemented and we are monitoring the results.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible.We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

We are writing to inform you about upcoming scheduled maintenance by one of our network’s upstream partners. This maintenance is not expected to impact our cellular services.We appreciate your understanding as we continue to ensure the quality and reliability of our services. If you have any questions, please feel free to reach out to our support team.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

We’re currently investigating a potential issue affecting SIM cards starting with 89103. Our engineering team is actively working to identify the root cause and implement a fix as quickly as possible. We’ll provide updates as soon as we have more information.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved

We’re currently investigating a potential issue affecting some SIM cards starting with 89103. Customers using these cards in North America and parts of Europe may experience connectivity disruptions. Our engineering team is actively investigating the issue and working closely with our partners to resolve it as quickly as possible. We’ll share updates on our status page as soon as we have more information. Thank you for your patience.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

After extensive monitoring, we can confirm that the issue has been fully resolved, and service has remained stable.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Our upstream provider continues to investigate the issue with the highest priority. Their engineers are actively working to identify and resolve the root cause. We understand the impact this may have on your operations and appreciate your patience. We will provide further updates as soon as more information becomes available.

Service remains unstable, the investigation and fix remain ongoing.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

We have implemented a fix, and the issue affecting SIM cards starting with 89103 in North America, South America, and parts of Europe has been resolved. New PDP sessions should now establish successfully. Our engineers will continue to monitor the situation closely to ensure stability. If you encounter any connectivity issues, please try the following: • Reboot your device • Perform a “Reset Connection” action in the dashboard If issues persist, please reach out to our support team. Thank you for your patience while we worked to resolve this.

Our investigation has progressed, and we have identified that only SIM cards starting with 89103, deployed in North America, South America, and som countries of Europe, are affected by the issue preventing new PDP sessions. Existing sessions remain unaffected. In collaboration with our core network partners, our engineers are actively working to resolve the issue. The impact appears to be related to a touchpoint with one of our IMSI sponsors. We will provide further updates as soon as we have more information. Thank you for your patience.

Our systems have detected a potential issue affecting SIM cards' ability to establish new PDP sessions. Our engineers are actively investigating this issue with our core network partners. Initial reports suggest that SIM cards starting with 89103 are impacted, indicating a potential touchpoint with the US core network. Existing sessions remain unaffected, helping us narrow down the issue. We are working diligently to resolve this matter and will update you as soon as possible. Please rest assured that our team, in collaboration with our partners, is on top of the situation.

This incident has been resolved.

Our systems have detected a potential issue at the US site affecting our network partner services. Engineers are actively investigating and testing to determine the cause. This situation may impact SIM cards starting with 89103, potentially affecting services on the U.S. core network. We are working closely with our partners to resolve the issue swiftly. Updates will be provided as we learn more. Thank you for your understanding and patience.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We have identified provisioning issues affecting SIM cards starting with 89445. Our engineers are actively collaborating with the impacted network partner to pinpoint and resolve the issue. Please be assured that fully provisioned SIM cards remain unaffected and continue to function as expected. We sincerely apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.

This incident has been resolved

Our systems have identified a potential issue for SIM cards starting with 89103. Our engineers are actively investigating the situation to resolve it quickly.

This incident has been resolved.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Our IMSI partner has confirmed that the service degradation is now in the recovery phase, with ongoing improvements being monitored. Our team is actively overseeing the situation, and we will provide updates as more information becomes available. Cards deployed in North America remain unaffected. We will continue to monitor the situation and provide further updates as we receive more information.

The issue has been identified and a fix is being implemented.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Update: One of our network partners is experiencing a surge in location updates, which has led to a decrease in PDP success rates. Our engineers are actively collaborating to identify the root cause and resolve the issue as quickly as possible.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

The maintenance is finished, and all services are now restored. We want to apologize for the inconvenience causes

The scheduled maintenance window of on of our upstream partners has a bigger impact then expected, and we see an increase in failed location updates. This only affect SIM cards with ICCIDs beginning with 89103. Services are expected to be restored by 11:00 UTC. We are closely monitoring the situation and will provide updates as necessary. Please note that SIM cards with ICCIDs outside of the specified range are unaffected. If you have any questions or concerns, feel free to reach out to our support team. Thank you for your understanding,

We are pleased to report that success rates have returned to pre-incident levels. Based on this data, we are closing the ticket related to this issue for now. Our engineers will continue to monitor the network to ensure stability and detect any potential anomalies. Additionally, a detailed post-mortem report outlining the root cause will be made available early this week. Thank you for your patience and for working with us through this process. If you have any further questions or concerns, please don’t hesitate to reach out.

A fix has been successfully implemented, and we are observing a significant improvement in the connection success rate. While connectivity is largely restored, our teams continue to closely monitor the network performance to ensure stability and address any residual issues. We appreciate your patience and will provide another update if further information becomes available or if additional action is required. Please don’t hesitate to reach out if you encounter any lingering issues.

We identified delays in devices connecting to the network, caused by issues with the primary IMSIs on card that start with 89103. During this time, devices attempting to connect may experience delays. Our engineering team is actively collaborating with the affected network provider to resolve the issue as quickly as possible. We will share another update within 2 hours or sooner if there are any significant developments. Thank you for your patience and understanding.

We are investigating an issue affecting SIM cards with ICCIDs starting with the prefix 89103. The incident involves connectivity disruptions or irregular functionality specific to these cards. Our technical team is actively working to identify and resolve the root cause. Further updates will follow as progress is made.

This incident has been resolved.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

We are pleased to inform you that Verizon has successfully resolved the network outage that was affecting some of our customers. Service on the Verizon network has been fully restored, and you should now experience normal connectivity. As always, we appreciate your patience and understanding during this time. If you encounter any further issues or have any questions, please don’t hesitate to contact us.

We want to inform you of a current issue affecting Verizon’s network. Verizon has reported widespread outages, and both roaming and direct access to their network may be impacted. Please note that this is an issue on Verizon’s end, and their engineers are actively working to resolve it as quickly as possible. We understand the importance of staying connected, and we are happy to report that our multi-carrier SIM cards are still functioning properly on AT&T and T-Mobile networks. You can continue to use your Simbase SIM card on these networks without any interruption.

This incident has been resolved. Our team has thoroughly addressed the problem, and all systems are now operating normally. We will continue to monitor performance closely to ensure stability. We appreciate your patience and understanding while we worked to resolve the issue. If you continue to experience any issues, please don't hesitate to reach out to our support team. Thank you for your cooperation.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have identified irregularities affecting our cellular services and have escalated the issue with our network’s upstream partner. Our team is actively collaborating with their team to resolve this matter as swiftly and effectively as possible. We appreciate your patience and understanding as we work together to address this situation. If you have any questions or concerns, please feel free to reach out to our support team.

This incident has been resolved.

Our monitoring systems have identified an issue with sending SMS messages from our platform to SIM cards. Our engineers are currently investigating the issue and will give an update shortly. Please note that incoming SMS messages and data services are not affected.

This incident has been resolved.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Since approximately 05:00 (UTC) our monitoring systems detected issues on KPN NL. If your SIM cards are having issues, please simply switch to Vodafone, if your hardware hasn't done so already.

This incident has been resolved.

Our monitoring systems have picked up degraded performance issues with SMS services. Our team is currently working closely together with our network partners to restore normal performance levels. We apologize for any inconvenience. Users may experience situations where SMS messages are sent to our server successfully, but are not visible on our platform.

Our systems show a pre-incident success rate for new PDP sessions. We will continue to monitor the situation in the coming hours. If your device is not connecting, please wait for it to restart the network session, or perform a reboot if possible.

We see that the service is recovering and see an improved PDP session success rate. We will closely monitor the progress until the incident is fully resolved.

Our monitoring systems are picking up a degraded performance on our SIM cards. Existing data sessions remain affected.

The IMSI sponsor has confirmed that the problem has been resolved. Should you still experience issues, we advice you to reboot your device, or initiate a connection reset from the platform. Our engineers will continue to monitor the stability throughout the coming hours.

We are continuing to work on a fix for this issue.

We are pleased to report that we are seeing improvements in the network. However, we are still experiencing periodical instability in our service. Our IMSI sponsor is working diligently to get the service back to pre-incident levels. We apologize for any inconvenience this may have caused and thank you for your patience as we work to resolve the issue. We will continue to provide updates as more information becomes available.

We are currently experiencing an outage affecting SIM cards deployed in Singapore, the Netherlands, Germany, the United Kingdom, Finland, and New Zealand. Existing data sessions or deployed SIM cards in other countries are not affected. Customers may be experiencing difficulty connecting to the internet. Our partner operator is working to implement a fix as quickly as possible. We apologize for any inconvenience this may cause and will provide updates as more information becomes available

This incident has been resolved.

As of 16:15 UTC our monitoring systems picked up an increased load on our servers. That might have caused issues for SIM cards using any of our VPN services. We have doubled the capacity and we are seeing the success rate for new PDP sessions returning to pre-incident levels. Existing data sessions were not impacted during this period. Our engineers are monitoring the situation and are closely in contact with our network partners.

Our partner has informed us that conditions are getting better, and our probes are showing an increase in the rate of success. We assure you that we will continue providing updates about the ongoing situation.

One of our partner's networks is currently facing a service degradation, which may cause issues for customers in Europe and New Zealand, depending on the country and IMSI profile in use. Users in NL, DE, UK, IT, and IE are specifically affected. Rest assured, our partner is actively working to restore the service as quickly as possible. We will provide regular updates on the situation through our status page to keep you informed.

We would like to inform you that Vodafone had an activity that causes problems resolving DNS queries even to public-facing DNS addresses, and they confirm that it is already restored. Our team has re-enabled Vodafone on the HLR.

While Vodafone NL is working to resolve the issue, ur team has temporarily disabled it in the HLR. This causes devices trying to connect to Vodafone NL to receive a reject message, prompting them to connect to KPN instead. Once Vodafone NL is fixed, we'll switch it back on. If for some reason KPN NL is not an option for you, we advise you to contact our support desk.

We've identified a connectivity concern for our customers in the Netherlands when connected to Vodafone NL. Vodafone NL is aware of the issue and working hard to restore the service. We deeply apologize for the disruptions this may pose. It's important to highlight that this issue does not impact SIM cards registered to KPN. Our multi-operator SIM card still works on KPN. Should you encounter difficulties in the region, we advise attempting a connection via KPN NL, if possible. Your patience and understanding are greatly appreciated. Our focus remains on ensuring a prompt resolution to this service anomaly.