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SignRequest is currently Operational

Last checked 2025-06-14T13:14:49.748Z from SignRequest's official status page

Historical record of incidents for SignRequest

Nov 14, 2024

Report: "Processing delays"

Last update 2024-11-14T18:13:22.988Z

resolved2024-11-14T18:13:22.970Z

This incident has been resolved.

identified2024-11-14T16:24:04.671Z

The issue has been identified and a fix is being implemented.

Nov 12, 2024

Report: "Performance Issues"

Last update 2024-11-12T19:21:41.174Z

resolved2024-11-12T19:21:41.157Z

This incident has been resolved.

monitoring2024-11-12T17:57:47.280Z

A fix has been implemented and we are monitoring the results.

investigating2024-11-12T15:37:49.473Z

We are currently investigating this issue.

Nov 8, 2024

Report: "Performance Issues"

Last update 2024-11-08T19:46:14.634Z

resolved2024-11-08T19:46:14.615Z

This incident has been resolved.

monitoring2024-11-08T17:46:12.672Z

A fix has been implemented and we are monitoring the results.

investigating2024-11-08T14:15:59.127Z

We are currently investigating this issue.

Oct 28, 2024

Report: "Delayed document processing"

Last update 2024-10-28T20:56:30.771Z

resolved2024-10-28T20:56:30.736Z

This incident has been resolved.

investigating2024-10-28T19:14:27.719Z

We are currently investigating this issue.

Oct 23, 2024

Report: "Conversion Issues"

Last update 2024-10-23T19:45:11.601Z

resolved2024-10-23T19:45:11.576Z

This incident has been resolved.

monitoring2024-10-23T19:03:03.292Z

A fix has been implemented and we are monitoring the results.

identified2024-10-23T17:08:50.662Z

The issue has been identified and a fix is being implemented.

investigating2024-10-23T16:15:35.747Z

We are currently investigating this issue.

Jun 6, 2024

Report: "Document Conversion Issues"

Last update 2024-06-06T18:05:24.405Z

resolved2024-06-06T18:05:24.394Z

This incident has been resolved.

monitoring2024-06-06T16:25:29.125Z

A fix has been implemented and we are monitoring the results.

investigating2024-06-06T15:36:12.746Z

We are currently investigating intermittent issues with the document conversion process!

Jul 18, 2023

Report: "SignRequest unavailable"

Last update 2023-07-18T06:17:37.508Z

resolved2023-07-18T06:17:37.490Z

This incident has been resolved.

monitoring2023-07-17T20:06:02.433Z

A fix has been implemented and we are monitoring the results.

identified2023-07-17T15:41:40.777Z

We are continuing to work on a fix for this issue and will provide additional information as it becomes available.

identified2023-07-17T13:43:41.824Z

We are continuing to work on a fix for this issue and will provide additional information as it becomes available.

identified2023-07-17T10:00:13.760Z

We are continuing to work on a fix for this issue.

identified2023-07-17T09:59:56.447Z

The issue has been identified and we're working on a fix!

May 25, 2022

Report: "SignRequest reminders not delivered"

Last update 2022-05-25T16:30:36.557Z

resolved2022-05-16T22:00:00.000Z

Due to an email delivery system incident some SignRequest reminder emails have not been delivered in the last week. This does not apply to scheduled emails in the future, they will be emailed correctly in the future from now on. If you depend on this reminder, you can still manually trigger one from your account. We're sorry for the inconvenience this might have caused.

May 1, 2022

Report: "Delayed document processing"

Last update 2022-05-01T14:36:21.142Z

resolved2022-05-01T14:36:21.112Z

This incident has been resolved.

monitoring2022-05-01T14:21:45.369Z

A fix has been implemented and we are monitoring the results.

identified2022-05-01T14:11:23.481Z

The issue has been identified and a fix is being implemented.

investigating2022-05-01T14:11:10.115Z

We are currently investigating this issue.

Feb 10, 2022

Report: "Long waiting times when a new document is uploaded on signrequest.com"

Last update 2022-02-10T10:32:48.789Z

resolved2022-02-10T10:32:48.769Z

This incident has been resolved

monitoring2022-02-08T11:29:49.647Z

We have tracked down another potential issue to the performance of the application. We mitigated that issue and we are now monitoring the results.

monitoring2022-02-04T16:45:39.278Z

We are having performance issues: converting documents and other similar actions take a longer time than usual at peak times. We increased server capacity and we are monitoring the situation to see the effects on processing times.

investigating2022-02-04T11:50:03.774Z

We are currently investigating this issue

Feb 3, 2022

Report: "Long waiting times when a new document is uploaded on signrequest.com"

Last update 2022-02-03T19:42:58.671Z

resolved2022-02-03T19:42:58.656Z

This incident has been resolved.

monitoring2022-02-03T19:29:09.187Z

A fix has been implemented and we are monitoring the results.

investigating2022-02-03T18:52:37.137Z

Emergency maintenance done, monitoring.

investigating2022-02-03T18:38:16.932Z

Emergency maintenance in progress

investigating2022-02-03T18:00:25.731Z

We have identified an issue for which we need to do emergency maintenance.

investigating2022-02-03T16:16:14.069Z

We are continuing to investigate this issue.

investigating2022-02-03T16:15:50.760Z

We are currently investigating an issue related to long waiting times when a new document is uploaded on signrequest.com

Dec 15, 2021

Report: "SignRequest affected by AWS downtime"

Last update 2021-12-15T17:34:21.319Z

resolved2021-12-15T17:34:21.298Z

This incident has been resolved.

monitoring2021-12-15T16:22:18.457Z

AWS connectivity is coming back

investigating2021-12-15T16:02:43.378Z

We are currently investigating this issue.

Nov 23, 2021

Report: "Service intermittently unavailable"

Last update 2021-11-23T20:40:57.096Z

resolved2021-11-23T20:40:57.081Z

We deployed a fix and we are monitoring the results.

identified2021-11-23T19:56:00.742Z

We've identified an issue affecting our web application. We're currently working on a fix.

Report: "Service intermittently unavailable"

Last update 2021-11-23T17:14:45.520Z

resolved2021-11-23T17:14:45.502Z

This incident was resolved and the applications are available.

monitoring2021-11-23T14:28:49.384Z

A fix has been implemented and we are monitoring the results.

investigating2021-11-23T14:12:59.433Z

We are currently investigating the systems to understand why some of the requests are failing.

Aug 27, 2021

Report: "Service unavailable"

Last update 2021-08-27T02:13:37.299Z

resolved2021-08-27T02:13:37.282Z

We alleviated the impact and all systems are now available.

identified2021-08-26T23:38:27.704Z

We are under a DDOS attack. We are working to restore the service.

Aug 26, 2021

Report: "Service unavailable"

Last update 2021-08-26T20:46:51.975Z

resolved2021-08-26T20:46:51.962Z

This incident has been resolved

investigating2021-08-26T20:01:12.120Z

We are currently investigating this issue.

Jul 18, 2021

Report: "Service unavailable"

Last update 2021-07-18T02:01:34.214Z

resolved2021-07-18T02:01:34.197Z

The incident has been resolved.

monitoring2021-07-18T01:42:58.813Z

A fix has been implemented and we are monitoring the results.

identified2021-07-18T01:30:45.534Z

The issue has been identified and we are currently deploying the system with the fix.

investigating2021-07-18T01:17:53.436Z

Sending sign requests is not working. Email sending is stopped. We continue to investigate.

investigating2021-07-18T01:14:52.010Z

We are currently investigating the issue

Jul 6, 2021

Report: "signrequest.com unreachable"

Last update 2021-07-06T14:03:43.952Z

resolved2021-07-06T13:08:00.000Z

The application at signrequest.com did not load after a regular release deployment.

Jun 8, 2021

Report: "API requests that specify the signer language fail with a validation error"

Last update 2021-06-08T10:07:48.168Z

resolved2021-06-08T10:07:48.152Z

This incident has been resolved.

monitoring2021-06-08T09:55:42.296Z

A fix has been implemented and we are monitoring the results.

identified2021-06-08T08:47:41.564Z

The issue has been identified and we are working on a fix.

Report: "Service unavailable"

Last update 2021-06-08T09:27:33.245Z

resolved2021-06-08T05:25:00.000Z

During a release deployment the application was unavailable for 5 minutes.

May 9, 2021

Report: "Email sending impaired"

Last update 2021-05-09T14:38:56.498Z

resolved2021-05-09T14:38:56.480Z

This incident was resolved.

monitoring2021-05-09T14:26:53.254Z

A fix has been implemented and we are monitoring the results.

investigating2021-05-09T13:38:01.559Z

We are currently investigating this issue.

May 6, 2021

Report: "System impaired"

Last update 2021-05-06T17:34:53.416Z

resolved2021-05-06T17:34:53.405Z

This incident has been resolved.

investigating2021-05-06T14:01:39.383Z

We are currently investigating this issue.

Report: "System impaired"

Last update 2021-05-06T15:32:38.665Z

resolved2021-05-06T15:32:38.649Z

This incident has been resolved.

monitoring2021-05-06T14:50:00.597Z

A fix has been implemented and we are monitoring the results.

identified2021-05-06T14:31:48.547Z

The issue has been identified and a fix is being implemented.

investigating2021-05-06T14:02:09.996Z

We are currently investigating this issue.

Apr 20, 2021

Report: "Single Sign-On (SSO) login with custom identity providers not available"

Last update 2021-04-20T09:07:54.003Z

resolved2021-04-20T09:07:53.985Z

The incident has been resolved and Single Sign-On (SSO) login with a custom identity provider is now working.

monitoring2021-04-20T08:58:38.132Z

A fix has been implemented and we're monitoring the results.

identified2021-04-20T08:21:26.066Z

We've identified the issue and we're working on a fix.

investigating2021-04-20T08:01:27.514Z

We are currently investigating this issue.

Mar 31, 2021

Report: "Service unavailable"

Last update 2021-03-31T13:33:57.428Z

resolved2021-03-31T13:33:57.376Z

This incident has been resolved.

investigating2021-03-31T13:27:15.440Z

We are continuing to investigate this issue.

investigating2021-03-31T13:02:44.000Z

We are currently investigating 502 errors thrown when accessing signrequest.com We discovered that traffic was directed to stopped servers. We fixed the list of active services in our load balancer and now we're monitoring the effects.

Report: "Service unavailable"

Last update 2021-03-31T09:09:01.518Z

resolved2021-03-31T08:38:00.000Z

During a maintenance deployment we experienced intermittent service unavailable for 5 minutes.

Feb 11, 2021

Report: "Service unavailable"

Last update 2021-02-11T15:03:45.207Z

resolved2021-02-11T15:03:45.188Z

The incident has been resolved.

monitoring2021-02-11T15:01:49.431Z

A fix has been implemented and we are monitoring the results.

Jan 19, 2021

Report: "Redirect to 404 after signing a document in the dutch language interface"

Last update 2021-01-19T14:29:30.282Z

resolved2021-01-14T14:25:00.000Z

After a user signs a document using the dutch language interface, we show this page by default https://signrequest.com/nl/landing/bevestiging-getekend. Between Jan 7th and Jan 14th, the default page: https://signrequest.com/nl/landing/bevestiging-getekend was not accessible. Our default page is not used for team documents where "Landing page" is set as a team setting.

Dec 11, 2020

Report: "Partial outage when using the legacy prepare document page."

Last update 2020-12-11T15:50:32.751Z

resolved2020-12-11T14:45:00.000Z

We had a partial outage for users on the legacy system / design that affected document preparation. In the page preparing your document, you were not able to add new contacts. In the page preparing your document, the new added placeholders were not saved in the backend (silently discarded after clicking Sign and Send). The consequences were that the signers of your document could not see a place to sign. The issue persisted since the release on Thursday, 2020-12-10, 11:00 CET until Friday, 2020-12-11, 15:45 CET

Dec 5, 2020

Report: "SignRequest service unavailable"

Last update 2020-12-05T12:13:43.289Z

resolved2020-12-05T11:49:00.000Z

During a maintenance deployment we had downtime for less than a minute. We are investigating the reasons for the downtime.

Oct 13, 2020

Report: "Service unavailable"

Last update 2020-10-13T14:12:44.209Z

resolved2020-10-13T13:25:32.000Z

This incident has been resolved.

identified2020-10-13T13:20:00.000Z

The issue has been identified and a fix is being implemented.

investigating2020-10-13T13:09:02.000Z

We are currently investigating this issue.

Sep 14, 2020

Report: "SignRequest service unavailable"

Last update 2020-09-14T14:58:21.681Z

resolved2020-09-14T14:30:00.000Z

For about 2 minutes the service was unavailable due to an error in our systems.

Sep 2, 2020

Report: "SignRequest service unavailable"

Last update 2020-09-02T10:38:11.665Z

resolved2020-09-02T09:30:00.000Z

For about 10 minutes the service was unavailable due to an error in our systems.

Aug 17, 2020

Report: "SalesForce integration"

Last update 2020-08-17T18:48:08.008Z

resolved2020-08-17T18:47:43.607Z

This incident has been resolved.

investigating2020-08-17T18:45:40.000Z

The issues that prevented users to send documents using the Salesforce integration are now solved.

investigating2020-08-17T18:08:37.543Z

We are currently investigating an issue with our SalesForce integration, which prevents (some) users from using the SignRequest service.

Report: "SignRequest service unavailable"

Last update 2020-08-17T10:57:11.006Z

postmortem2020-08-17T10:55:52.450Z

August 13 2020 - TLS certificate incident **Summary and key takeaways** * Our certificate expired on August 13, 2020. * Some of our customers experienced service outages for up to 1 hour. * The issue has been fully mitigated, and the service availability was restored for everyone. On August 13, 2020, 12:00 UTC, we experienced a rare situation where our TLS certificate expired. In theory, this isn’t anything unusual. Certificates expire all the time. But on August 13th, the expiring certificate exposed an underlying issue which made our API and website unavailable for some of our customers. On August 13th, a second after 12:00 UTC when our certificate expired, our Engineering team got notified that there was a certificate problem with our service. This was an unexpected message as our certificates are set up to renew automatically. A quick verification in the browser also confirmed that everything seemed abnormal and that the API was not responding correctly. We immediately took action to manually renew our certificate in AWS certificate manager. This is when we realized that our certificate was ineligible for automatic renewal and according to AWS we have received a notification. We checked the logs and our Health Dashboard and found this to be the case. The direction of the investigation quickly changed when we realized this. We investigated the error message in the logs when trying to renew our certificate and we found that our DNS Certification Authority Authorization \(CAA\) record was the culprit and our investigation into why is ongoing. We proceeded to request a new certificate at 12:34 UTC on August 13, 2020, and we were issued a new certificate at 12:38 UTC on August 13, 2020. We immediately updated our systems with the new certificate and our services were operational at 12:40 UTC on August 13, 2020 again. We updated the status page at 12:07 UTC on August 13, 2020 with the information we had, dedicated people to respond to emails coming to our support and started to work on mitigations of what we thought was the source of the problem. We have implemented more robust metrics and error tracking and set up alarms to notify us in advance when certificates are about to expire in order for us to keep providing an uninterrupted service to our customers.

resolved2020-08-13T12:40:00.999Z

This incident has been resolved.

investigating2020-08-13T12:07:53.000Z

We are experiencing a service interruption due to a failed automatic certificate renewal.

investigating2020-08-13T12:07:42.217Z

We are currently investigating.

Aug 4, 2020

Report: "Prepare document service interruption"

Last update 2020-08-04T14:59:40.261Z

resolved2020-08-04T10:00:00.000Z

Between 12:00 and 13:30 CET we've faced a service interruption which prevented a small set of users to prepare documents before sending them out to the recipients. After identifying the issue we've rolled back to the previous stable version. We will investigate what caused this issue and if necessary publish an analysis (post-mortem).

Feb 27, 2020

Report: "List of signers missing in API response"

Last update 2020-02-27T10:09:45.949Z

resolved2020-02-26T15:00:00.000Z

Documents retrieved from the API were returned without the signer list. We've rolled back the change which caused this behavior and we will investigate what caused this problem.

Feb 9, 2020

Report: "Database maintenance"

Last update 2020-02-09T22:35:25.075Z

resolved2020-02-09T22:35:25.057Z

Ths incident has been resolved. We’re going to write a postmortem about the events the led to this downtime on this status page asap.

monitoring2020-02-09T22:18:07.698Z

A fix has been implemented and we are monitoring the results.

identified2020-02-09T20:14:38.246Z

We are continuing to work on a fix for this issue.

identified2020-02-09T16:10:28.212Z

Maintenance of our database takes longer than expected.

Jan 27, 2020

Report: "Database Issue"

Last update 2020-01-27T16:57:42.331Z

resolved2020-01-27T16:57:42.305Z

This incident has been resolved.

monitoring2020-01-27T16:41:06.000Z

Database found the root cause of the issue and fixed it. Everything should be operational now!

identified2020-01-27T16:25:37.217Z

We are working on a fix and expect to be back up within the next 20 minutes.

investigating2020-01-27T16:24:06.699Z

We are continuing to investigate this issue.

investigating2020-01-27T16:23:18.073Z

Our central database went down, all services are currently unavailable.

Oct 23, 2019

Report: "Documents could not be loaded for some users"

Last update 2019-10-23T08:52:55.390Z

resolved2019-10-22T15:00:00.000Z

Between 10:30 AM and 6:30 PM PDT, our upstream provider AWS experienced intermittent errors with resolution of some AWS DNS names. Beginning at 5:16 PM, a very small number of specific DNS names experienced a higher error rate. Our documents s3 domain was one of them. These issues have been resolved.

Aug 29, 2019

Report: "Downtime due to database issue"

Last update 2019-08-29T15:23:04.525Z

resolved2019-08-29T15:23:04.506Z

This incident has been resolved.

monitoring2019-08-29T15:17:46.731Z

We are continuing to monitor for any further issues.

monitoring2019-08-29T15:17:06.077Z

We've implemented a fix for the database issue and are monitoring for any further issues.

identified2019-08-29T15:10:22.570Z

We've identified an issue causing downtime due to an issue with our database. We're working on a solution and will provide an ETA once known.

Jul 2, 2019

Report: "helpdesk down due to cloudflare downtime"

Last update 2019-07-02T18:02:56.922Z

resolved2019-07-02T18:02:56.905Z

This incident has been resolved.

identified2019-07-02T13:58:10.972Z

For more information see: https://www.cloudflarestatus.com/

Jun 27, 2019

Report: "Temporary less performance"

Last update 2019-06-27T10:09:32.453Z

resolved2019-06-27T10:09:32.443Z

For a period of 5 minutes we experienced performance issues with our database. All systems are performing as expected again.

May 30, 2019

Report: "Document search impaired"

Last update 2019-05-30T21:13:31.158Z

resolved2019-05-30T21:13:31.133Z

This incident has been resolved.

monitoring2019-05-30T21:02:44.215Z

A fix has been implemented and we are monitoring the results.

identified2019-05-30T20:40:58.946Z

The issue has been identified and a fix is being implemented.

investigating2019-05-30T20:34:47.688Z

We are currently investigating this issue.

May 24, 2019

Report: "API with file_from_url impaired"

Last update 2019-05-24T13:30:31.409Z

resolved2019-05-24T13:30:31.395Z

This incident has been resolved.

monitoring2019-05-24T13:09:34.421Z

We are continuing to monitor for any further issues.

monitoring2019-05-24T13:09:24.929Z

A fix has been implemented and we are monitoring the results.

identified2019-05-24T12:55:05.887Z

The issue has been identified and a fix is being implemented.

May 4, 2019

Report: "Converting cluster issues"

Last update 2019-05-04T10:05:23.072Z

resolved2019-05-04T10:05:23.057Z

This incident has been resolved.

monitoring2019-05-03T22:17:32.904Z

A fix has been implemented and we are monitoring the results.

investigating2019-05-03T21:54:31.337Z

We are currently investigating this issue.

Apr 18, 2019

Report: "Cache cluster failure"

Last update 2019-04-18T17:03:46.524Z

resolved2019-04-18T17:03:46.510Z

This incident has been resolved.

monitoring2019-04-18T16:48:18.188Z

A fix has been implemented and we are monitoring the results.

identified2019-04-18T16:33:28.246Z

The issue has been identified and a fix is being implemented.

investigating2019-04-18T16:24:39.300Z

We are currently investigating this issue.

Feb 20, 2019

Report: "Webservers down"

Last update 2019-02-20T16:32:23.054Z

resolved2019-02-20T16:32:23.037Z

This incident has been resolved.

investigating2019-02-20T16:18:28.069Z

We are currently investigating this issue.

Feb 12, 2019

Report: "Login impaired"

Last update 2019-02-12T13:25:58.491Z

resolved2019-02-12T13:25:58.472Z

This incident has been resolved.

identified2019-02-12T13:04:29.291Z

The issue has been identified and a fix is being implemented.

Feb 6, 2019

Report: "Our upstream payment processor Stripe is having issues"

Last update 2019-02-06T16:11:06.189Z

resolved2019-02-06T16:11:06.176Z

This incident has been resolved.

investigating2019-02-06T15:50:56.277Z

We are currently investigating this issue.