Is Showpad Down Right Now? Check if there is a current outage ongoing.

The scheduled maintenance has been completed.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

On Sunday, May 25th, from 10AM-Noon CET / 03:00AM-05:00AM CST there will be a maintenance window for the Showpad Platform.It is possible that, during this time, you will experience some slowness or a short downtime when accessing Showpad.Please keep us informed if you have questions. (On our StatusPage, you can click the Contact Us link at the bottom of the page and a member of our Support team will follow-up.)

This incident has been resolved. Emails that were delayed while the issue was ongoing will now have been sent out, and new emails sent from the Showpad apps will be sent out correctly again.

We have identified the source of the issue impacting our email delivery service. The problem is related to a third-party service we rely on for emails. Our engineering team is actively collaborating with the service provider to resolve the issue as quickly as possible. Please note that sharing via our email add-ins (Outlook, Gmail) remains unaffected. We apologize for any inconvenience this may cause and appreciate your continued patience. We will provide further updates as soon as more information becomes available.

We are currently experiencing issues with our email delivery service, which may result in delays or failures in email sending and receiving. Our engineering team is actively investigating the issue and working on a solution. We sincerely apologize for any inconvenience this may cause and appreciate your patience. Please note that sharing via our email add-ins (Outlook, Gmail) is not impacted. We will provide updates as soon as more information becomes available.

The Showpad Help Center is fully operational again. Our vendor has confirmed the issue has been resolved, and no further disruptions are expected. Thank you for your patience.

The Showpad Help Center is now accessible again, and our vendor is actively monitoring the situation to ensure stability.

The Showpad Help Center is currently unavailable. Our team is actively working with our vendor to restore access as quickly as possible. We will provide updates here as soon as the issue is resolved. Thank you for your patience.

Working with Google, this issue has now been resolved and ability to import files via Google Drive (https://help.showpad.com/hc/en-us/articles/212552285-Upload-files-to-the-Content-Library#Cloud) has been restored.

A partial resolution has been deployed for this issue. Users will no longer be blocked from signing into their Showpad account with Google (https://help.showpad.com/hc/en-us/articles/360026458193-Using-Google-for-authentication-with-Showpad). Our engineering team continues to work with Google to resolve the remaining issue that blocks new users from using the Import from...Google Drive functionality (https://help.showpad.com/hc/en-us/articles/212552285-Upload-files-to-the-Content-Library#Cloud). Additional updates on the remaining issue will be posted here as they become available.

Our engineering team has identified an issue impacting the ability to set-up new integrations with the following Google features: - Import from...Google Drive (https://help.showpad.com/hc/en-us/articles/212552285-Upload-files-to-the-Content-Library#Cloud) - Log in with Google (https://help.showpad.com/hc/en-us/articles/360026458193-Using-Google-for-authentication-with-Showpad) Pre-existing integrations related to "Log in with Google" and "Import from Google Drive" will continue to work. Additionally, Google integrations such as "Cloud Storage with Google Drive" and "Google Calendar" are NOT impacted. We have identified the cause for the error and are working with Google to resolve the issue. Additional updates will be posted here as they become available.

This incident has been resolved.

A fix has been implemented and we are monitoring the results. File processing should be back to normal.

Our engineering team has identified the source of the behavior and are presently focused on both reducing the delay currently being experienced with file processing along with implementing a solution for the root cause of the issue.

We are continuing to investigate this issue.

Our platform is experiencing delays with file processing. The issue is being investigated internally and will be resolved as soon as possible.

The backlog of emails has now been sent and new emails are now sending out as expected.

Working with our email delivery provider, they have resolved the root cause for email sending delays. As a result, emails are now being sent successfully from Showpad. We are presently monitoring a backlog of queued emails, originally sent during the window of delay, and will post back with a final update once these have been sent.

We have identified the source of the issue impacting our email delivery service. The problem is related to a third-party service we rely on for emails. Our engineering team is actively collaborating with the service provider to resolve the issue as quickly as possible. Please note that sharing via our email add-ins (Outlook, Gmail) remains unaffected. We apologize for any inconvenience this may cause and appreciate your continued patience. We will provide further updates as soon as more information becomes available.

We are currently experiencing issues with our email delivery service, which may result in delays or failures in email sending and receiving. Our engineering team is actively investigating the issue and working on a solution. We sincerely apologize for any inconvenience this may cause and appreciate your patience. Please note that sharing via our email add-ins (Outlook, Gmail) is not impacted. We will provide updates as soon as more information becomes available.

We have completed re-processing of the files that were stuck in the "processing" state. If file processing has already failed, they will need to be re-uploaded or re-synced to Showpad.

The file processing issue has been resolved. New file uploads should now work as expected. We are working on files that are currently stuck in "processing" to ensure that the uploads complete. If file processing has already failed, or if you need the files immediately, they should be re-uploaded or re-synced to Showpad.

File uploads to Showpad are undergoing processing delays. The cause has been identified. The fix is in progress and the issue will be resolved as soon as possible.

This incident has been resolved.

We are continuing to investigate this issue.

File processing is experiencing intermittent delays and slowness when uploading assets to Showpad. The issue is being investigated internally and will be resolved as soon as possible.

The issue with Showpad Coach and loading Courses is now resolved. We apologize for the trouble and thank you for your patience.

Showpad Coach is experiencing issues when loading in courses for users. Causing users to encounter a continuous loading screen, preventing them from accessing courses. The issue is being investigated internally and will be resolved as soon as possible.

A fix for SCORM courses as lesson has now been released, making lessons once again viewable by users.

Showpad Coach is experiencing an error with SCORM assets uploaded to courses as lessons. This does not impact SCORM assets uploaded as a full, standalone course. Specifically, when accessing the SCORM section of the lesson, the content fails to render and users are presented with the following message: "Error - unable to acquire LMS API, content may not play properly and results may not be recorded..." The issue is being investigated internally and will be resolved as soon as possible. Should you or your users encounter this message and urgently need access to the course, please reach out to support and we can explore alternative options that might provide a solution while the root cause is investigated and resolved.

We can confirm all widgets are operational again.

We are seeing the majority of Dashboards and widgets recovering, with only a small number of widgets still saying that no data is available. We are continuing to monitor and hope to have all functionality restored very soon.

We are currently experiencing issues with some of our Question-Based Analytics Dashboards. Several of them appear to have no data to display. Please rest assured, that there is no loss of data, the issue is purely visual. Our teams are investigating and aim to resolve this as soon as possible.

Summary of the issue can be found in the Slack channel here: [https://showpad.slack.com/archives/CCKLK2FLK/p1707322288320239](https://showpad.slack.com/archives/CCKLK2FLK/p1707322288320239)

The issue with Coach Reporting is now resolved. We apologize for the trouble and thank you for your patience.

Showpad Coach is currently experiencing an issue with reporting. Activities recorded since February 1st are not being displayed in Coach Reporting. This only impacts Coach-related reports and does not impact Content-related reports. The issue is being investigated internally and will be resolved as soon as possible.

We see platform performance remaining steady and consider the incident fully resolved. We apologize for any inconvenience this may have caused.

A fix has been implemented and we see load times drastically improved. We will continue to monitor to ensure full stability.

We have identified and are currently investigating an issue impacting the Showpad platform. Both Users and Administrators will currently experience slow loading times or certain areas of the platform being completely impossible to load.

This incident has been resolved.

Box now reports that all services should now be restored (https://status.box.com/). From the Showpad side, we are now seeing assets process as expected. Additionally, any asset uploaded during the time which Box was experiencing the issue, have been queued for re-processing in Showpad so you should see them available in time. If you do continue to see issues with files processing, please let our support team know and they can work with you to investigate further.

Update from Box (https://status.box.com/) - Box Services continue to show rapid improvement, but users may experience some latency as services continue to restore back to full functionality. We will continue to monitor their progress and post back once the issue is fully resolved.

We are continuing to monitor for any further issues.

Our file processing provider (Box) is experiencing delays in their ability to process files. As a result, Microsoft office assets (Powerpoint, Excel, Word) uploaded to Showpad will experience a delay in processing and availability. The issue is being actively investigated by Box and can be monitored via their status page - https://status.box.com/ - once resolved, we will post an update here as well.

All our monitoring and testing indicate that MeetingIQ and Zoom work again as expected. We apologise for any inconvenience this may have caused you and your users.

A fix was implemented about one hour ago and we are closely monitoring the functionality and actively testing to ensure full stability.

We have identified an issue with Showpad's MeetingIQ Bot being unable to attend Zoom meetings scheduled for today. We suspect that the November 5, 2023 release has impacted our integration. Currently, the recording of Zoom-hosted meetings will not be possible and result in an error after the meeting is concluded. Our engineering team is working on a fix, but in the meantime, you should make sure to record your meetings to the Cloud or on your local device (native Zoom functionality).

We are happy to confirm that Office Online functionality is fully restored. You can now either present or edit your presentations as expected. We apologize for the inconvenience this has caused you and your users.

We are actively discussing and collaborating with Microsoft to restore the functionality of our Office Online integration. We have an estimated date of recovery currently set to next Friday, November 3rd. We will confirm then if the issue is fixed or whether we have encountered any unexpected delays.

Our engineering team has identified an issue with either presenting or editing Microsoft documents through our Office Online integration. They are working with our vendor to investigate and resolve the issue with urgency. If you are using a Windows device, we can suggest using Showpad Edit and your desktop Office apps for any urgent personalization needs. Please be aware that additional software installation will be required. You can find full details on how to get Showpad Edit started in our Help Center article - https://help.showpad.com/hc/en-us/articles/360005908434-Present-and-personalize-Microsoft-Office-files-in-Showpad#editNative We will continue to provide updates here, as they are made available.

Logging in to Showpad is once again stable and the Platform is accessible.

Our engineering team is investigating an issue impacting the Showpad platform. Both users and administrators might experience slowness when logging in and sometimes the operation might fail with a Server Error. Please try to refresh if you land on such an error and try to re-authenticate. We are working on restoring functionality as soon as possible.

The incident has been resolved. The Showpad Coach Library is reachable and Administrators / Promoted Members can resume course creation or updating activities. We apologize for the inconvenience this has caused to your usual workflows.

Our engineering team has identified and is working on an issue impacting the Showpad Coach Library. The Courses Library is currently inaccessible in the Online Platform to both Administrators and/or Promoted Members. Users are not impacted and can still start new courses or continue in-progress ones in the web app or in Showpad's mobile apps.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved and performance is again at expected levels. We apologise for any inconvenience this might have caused you.

A fix has been implemented and we are monitoring results.

Our engineering team is investigating an issue impacting the Showpad platform. Both users and administrators might experience slow loading times or certain areas of the platform being completely impossible to load.

The file processing backlog has cleared. If you are still experiencing delays, try the upload once more and it will be processed as normal.

Our engineering team has identified an issue causing a delay in file processing for both assets uploaded by admins and users. They are currently monitoring the backlog of files queued for processed and are investigating options to increase processing speed, however estimate delays for the next hour. Once the backlog has been cleared, an update will be posted here.

The incident has been resolved and all asset uploads should now have been successfully processed. New uploads or imports should process in a timely fashion moving forward.

A fix for the root issue has been implemented and new assets should upload and process as expected. Our engineering team is also monitoring the backlog of assets uploaded during the incident and working to have them automatically re-processed.

Our engineering team has identified the source of the behavior and are presently pursuing a fix for the issue.

Showpad file uploading and processing is experiencing intermittent errors. This impacts uploading assets via the Admin Library and via the MyFiles Library for users. The issue is being investigated internally and will be resolved as soon as possible.

This incident has been resolved.

Showpad Coach is experiencing issues in the Online Platform. Assigning users or user groups to Courses is currently not possible. This impacts both new and existing Courses. Path assignments are working as expected. Learners are not impacted by this if they have been previously assigned to items. The issue is being investigated internally and will be resolved as soon as possible.

The incident has been resolved and all delayed asset uploads should now have been successfully processed. New uploads or imports should process in a timely fashion moving forward.

Processing times are currently back to expected values and our backlog is clear. There might be isolated cases where assets had been in a processing state for too long and which appear to have failed. Our team is working on re-activating also those. We will post back here a final update once these have also been cleared.

Our engineering team has identified and fixed an issue causing significant delays in the time it takes for assets to process and become available for use. This is impacting both admin-uploaded assets and user-uploaded assets (My Files, Collections, Shared Spaces, etc.) through external integrations - SharePoint, Google Drive, etc. We currently see the backlog of assets being processed decrease. While the backlog is being processed, delays will continue, however will progressively improve over the next half hour. We will continue to monitor the backlog until fully processed, then post back here with a final update.

Our team was able to deploy a change this morning and fix the issue. Meetings scheduled to occur around noon Central European Time and onwards should now be processed with both audio and video.

This issue is still under investigation. We believe this affects meeting organizers using the latest Zoom client (Version: 5.14.0)

MeetingIQ recordings have the meeting audio but the video recording is not available. This affect new MeetingIQ recordings made on Zoom. Recordings from previous days are unchanged. The issue is being investigated internally and will be resolved as soon as possible.

Our engineering team has fixed the issue. All systems have recovered and all services are stable again. Our sincere apologies for the inconvenience. We are investigating how this happened and how we can prevent it in the future.

Our engineering team is investigating an issue impacting the Showpad platform. Both users and administrators might experience slow loading times or certain areas of the platform being completely impossible to load.

This incident has been resolved, all Showpad instances are fully accessible again. If you were impacted, we would like to apologize for the inconvenience this is causing and thank you for your patience while we work on the issue.

Showpad is currently experiencing an issue that is making some of the instances inaccessible for users. You might find yourself trying to access the Web App in a continuous loading mode and your browser to be frozen. Our engineering teams are already looking into this and will address the situation as soon as possible. If you are impacted, we would like to apologize for the inconvenience this is causing and thank you for your patience while we work on the issue.

Our engineering team has pushed out a fix which allows MeetingIQ to work with the latest release of Zoom. Additionally, if you had deactivated the new Zoom chat feature, you can once again reenable it. Have a great weekend!

We have identified an issue with Showpad's MeetingIQ Bot being unable to attend meetings if you are using Zoom version 5.13.4 (released on January 15, 2023) or higher. With this release, Zoom has introduced enhanced formatting for in-meeting chat. This setting is enabled by default and is causing the Zoom window size to change and the MeetingIQ Bot to not be able to remain in the meeting. You might notice several attempts to join and eventually not being able to remain for the duration of the meeting. This means that recording these meetings will not be possible and result in an error after the meeting is concluded. Our engineering team is working on a fix, but in the meantime, you should either: - make sure to record your meetings to the Cloud (native Zoom functionality) or - deactivate the new chat setting in Zoom by navigating to your Zoom Profile and then to Settings.

This incident has been resolved and Showpad is accessible again. We apologize for any inconvenience that this may have caused.

Our engineering team is investigating an issue impacting the Showpad platform both for users (the Web App) and administrators (the Online Platform). An error message is displayed when you attempt to load either side of the platform.

The incident has been resolved and the Platform is fully accessible and stable now. We apologize for any inconvenience caused during this time.

We are continuing to work on a fix for this issue.

Our engineering team is investigating an issue impacting the Showpad platform. Both users and administrators might experience slow loading times or certain areas of the platform being completely impossible to load.

The backlog of assets has now completed processing and newly uploaded files should once again process without delay. If you continue to see significant delays in asset processing for your organization, please let our support team know here - https://help.showpad.com/hc/en-us/requests/new

A fix has been released and we are seeing the backlog of assets being processed decrease. While the backlog is being processed, delays will continue, however will progressively improve over the next hour. We will continue to monitor the backlog until fully processed, then post back here with a final update.

Our engineering team has identified the source of the issue and are currently running a fix through QA.

Our engineering team is presently investigating an issue causing significant delays in the time it takes for assets to process and become available for use. This is impacting both admin uploaded assets and user (my files) uploaded assets. Additional updates will be posted here as they are available.

This incident has been resolved.

Our engineering team has identified and remedied an issue that affects user sync, content updates and reporting. Showpad Content and Coach data is intact and currently being processed. In the meantime, the following areas will be impacted: 1. User sync slowness (e.g. User creation in Coach) 2. New assets or asset changes will not be reflected in search (including video for search) 3. Content and Coach analytics not being updated 4. Export API Events not being updated We expect the data processing to complete this weekend (Jun 18-19). If you are experiencing an issue and need immediate assistance, you can contact Support through our Help Center at https://help.showpad.com/hc/en-us/requests/new

Our engineering team has rolled out a fix for the authentication issue impacting Box, Google Drive and Drop Box connections to Showpad. As such, you should now be able to create new connections to these storage providers. Should you encounter any issues during the configuration process, please let our support team know via the following link, and they can help investigate further - https://help.showpad.com/hc/en-us/requests/new

We have confirmed the issue with our vendor and continue to work with them to resolve the issue.

Our engineering team has identified an issue impacting the ability to set up a new Cloud Storage connection with Box, Gdrive or Dropbox and are working with our vendor to investigate and resolve the issue with urgency. This issue does not impact current connections with Gdrive, Dropbox or Box, only the ability to create a new connection or re-authenticate an existing connection. Currently configured Cloud Storage connections are expected to continue to sync assets and not be impacted by this issue. We will continue to provide updates here, as they are made available.

The fix has been released on production. Accessing mobile apps via an SSO system now works as expected. If you are still encountering an issue authenticating through an SSO system via the mobile apps, please let our support team know (https://help.showpad.com/hc/en-us/requests/new) for additional investigation.

The issue has been identified by our engineering team and a fix is currently under review. Once released, an update will be provided here.

Our engineering team is currently investigating an issue impacting SSO logins on our mobile apps, which cause users to encounter an “Error. Incomplete Device Identification” message and prevents them from accessing. Login with Salesforce and native Showpad authentication methods continue to work for mobile apps. Accessing via a web browser continues to work with all supported authentication methods.

Showpad's accessibility and performance are back to expected levels. The issue we experienced was caused by an unexpected load on our file processing stack. We’re preparing several improvements to our backend to avoid such a disruption in the future. We would like to apologize for the inconvenience this has caused and hope that you can continue to enjoy Showpad and the newly released functionalities. If you are still encountering any issues or unexpected behaviour, please get in contact with us through our Help Center https://help.showpad.com/hc/en-us/requests/new

A fix has been implemented and Showpad is back online. We continue to monitor performance for now.

Showpad is currently experiencing issues with our database and the platform may be inaccessible for login or browsing. Our engineerings team is already looking into this and will address the situation as soon as possible. We would like to apologize for the inconvenience this is causing and thank you for your patience while we work on the issue.

On Saturday, March 19, version 99.0.4844.83 started to be rolled out for Google Chrome. This version addresses the screen recording issue on MacOS. The first time you attempt to record your screen or a window through this latest version of the browser, you will be prompted to Open System Preferences on your device and grant the browser permission to do Screen Recording. The setting will be read correctly this time. If this version is already available for your device, we recommend updating to avoid disruptions in using Showpad’s PitchIQ or Showpad Video functionalities. You can check what version you are on and, if possible, trigger the update by following these steps: https://support.google.com/chrome/answer/95414 If you encounter any other issues or unexpected behaviour, please reach out to support@showpad.com and we will be happy to assist.

Please be aware that Google Chrome’s latest version 99.0.4844.74 is introducing an issue on MacOS when you try to record/share your entire screen or a window. Considering Showpad functionality, we see potential issues arising with PitchIQs or Showpad Video. If you attempt to record your screen or a window, your browser will no longer recognise that you have already granted it system permission to perform this action and a pop-up will appear, asking you to Open System Preferences on your device. If you follow the prompt or go to System Preferences - Security & Privacy - Privacy and check the Screen Recordings permission, you will see that Chrome is already enabled there, but Chrome no longer recognises it. The workaround we identified is to uncheck Chrome’s permission, make sure to select Later when you are prompted to restart the browser, and then enable it (tick the box) again. Only at this point should you select Quit & Relaunch for the browser. It’s very important that you first select Later and only after re-enabling access restart Google Chrome, otherwise you will be blocked from doing screen recordings on this current browser version. Google is aware of the issue - https://bugs.chromium.org/p/chromium/issues/detail?id=1307502 - have already implemented the fix on the Beta version of the browser, and have confirmed that a fix is also coming for the main browser. Please make sure to follow the above workaround if you do update your browser to prevent losing screen recording capabilities for Showpad or other tools. If you do get locked out from recording your screen and see this error message, please use another Showpad-recommended browser (you can check this in our Help Center article, if needed - https://help.showpad.com/hc/en-us/articles/211957089) until a fix will be provided by Google Chrome. We will be monitoring the situation and providing updates as they are available to us.

The issue with Showpad App for Android 12 is now resolved. The issue was due to security updates on Android 12 and it can be fixed by updating to the latest Showpad App version 5.3.5 for Android. We apologize for the trouble and thank you for your patience.

Showpad App for Android is experiencing issues when users are opening the App. This only impacts Android 12 devices and does not impact earlier Android versions. The issue is being investigated internally and will be resolved as soon as possible.

All the changes from earlier today have been processed and we are not seeing delays in processing new updates. If you are still encountering any discrepancies, please reach out to Showpad Support for more investigation.

We have identified an out-of-ordinary delay in processing and displaying updates done to your content in the last 3 hours. If you have published new assets, updated tags, or made any changes on the asset level, there might be a delay in seeing those changes be effective in the Web App. The issue is already fixed, but we're working through the backlog of changes at the moment.

This incident has been resolved.

Our engineering team has identified an issue that prevents the Showpad Library to load, or any actions taken in this area to be saved. The behaviour will be mitigated as soon as possible.

The Showpad services that make use of the open-source Apache “Log4j2” utility have been updated to version 2.17.1. If you have any questions, please reach out to your Customer Success Manager or Account Executive, or open a case and our Support team will be in touch.

The Showpad services that make use of the open-source Apache “Log4j2” utility have been updated to version 2.17.0. If you have any questions, please reach out to your Customer Success Manager or Account Executive, or open a case and our Support team will be in touch.

We are aware that Log4j version 2.17.0 was recently released and that it patches a new vulnerability discovered in version 2.16.0. Our engineering team is updating Showpad services that use this utility. We are currently treating it as a high vulnerability, based on the CVSS score and our already in place internal security measures.

We are aware that Log4j version 2.16.0 was recently released and that it includes additional hardening against potential exploitation. We are currently working on upgrading all the Showpad services that make use of this utility, with the majority of them already running version 2.16.0. We want to reassure you that we still don’t have any indication of data exploitation.

Showpad became aware of the security issue relating to the open-source Apache “Log4j2” utility (CVE-2021-44228) as soon as it was publicly disclosed. Over the weekend, our engineers have updated the Showpad services that make use of the open-source Apache “Log4j2" utility to the latest version. The incident history and our efforts can be referenced here - https://status.showpad.com/incidents/ldsthtv25wrs Along with the update, our internal investigation does not show any indication of exploitations either. If you have any questions, please reach out to your Customer Success Manager or Account Executive, or open a case and our Support team will be in touch.

Our engineering team has released a fix for this incident. Shared Spaces are again accessible both for internal and external participants.

Showpad's Shared Spaces are currently inaccessible both for internal and external participants. The issue is being investigated internally and will be resolved as soon as possible.

Showpad became aware of the security issue relating to the open-source Apache “Log4j2” utility (CVE-2021-44228) as soon as it was publicly disclosed. Over the weekend, our engineers have updated the Showpad services that make use of the open-source Apache “Log4j2" utility to the latest version. The incident history and our efforts can be referenced here - https://status.showpad.com/incidents/ldsthtv25wrs Along with the update, our internal investigation does not show any indication of exploitations either. If you have any questions, please reach out to your Customer Success Manager or Account Executive, or open a case and our Support team will be in touch.

The Showpad services that make use of the open-source Apache “Log4j2” utility have been updated to the latest version. Along with the update, our internal investigation does not show any indication of exploitations either. If you have any questions, please reach out to your Customer Success Manager or Account Executive, or open a case and our Support team will be in touch.

Showpad is aware of the recently disclosed security issue relating to the open-source Apache “Log4j2” utility (CVE-2021-44228). The Showpad services that make use of this utility are in the process of being updated to the latest version. The internal investigation does not show any indication of exploitations. If you have any questions, please reach out to your Customer Success Manager or Account Executive, or open a case and our Support team will be in touch.

Our engineering team has just released a new version of the Windows Desktop App which resolves the unresponsive behavior. This will happen over a period of time, automatically. However, to force an update, please: 1. Perform a restart of the Windows Desktop App 2. Wait a minute 3. Perform a second restart of the Windows Desktop App Should you have any questions or encounter any issues after updating to the latest release (v. 07e684d2), please reach out to our support team at https://help.showpad.com/hc/en-us

Presently, when working in the Windows Desktop App and attempting to Share via an Email or Link from an Experience, Collection, or My Files, the app becomes unresponsive. The issue is already being worked on and will be resolved as soon as possible. In the meantime, we suggest composing your shares from the Shares tab and searching/adding the content that way.

The Cloud Storage sync has been re-enabled and is currently working through the entire list of assets that need to be in sync between your preferred solution and Showpad. We anticipate it will still take a couple of hours before all documents are in perfect sync between the platforms. Our team was also successful in restoring the assets that were manually added to Pages and Experiences. You may notice that assets are on a different position in the folder than before - for example, you had manually configured the asset to be the first in the folder, but now it might be the last in the folder. According to our verifications and logs, no data loss should have occurred. If you do notice any further unexpected behaviour or notice an asset missing, please contact our Support team at support@showpad.com

Our engineers are currently re-enabling the Cloud Storage sync. This will result in: - the hourly asset sync will start working again - the "Cloud Storage" page in the Online Platform will be accessible again - asset updates will start coming through because of the hourly sync. You will see the assets coming through with a new version number. Please know that this change in version number is expected, even if nothing has changed in your Cloud Storage for that particular asset. Investigations are still ongoing for restoring the assets that were manually added to Pages and Experiences.

We are currently working on re-enabling the syncing from Cloud Storage systems and evaluating options to restore the assets that did not fall into the already covered scenarios, meaning that they were manually added to Pages and Experiences. We will provide further updates and guidance if steps need to be taken to have your Cloud Storage and Showpad fully in sync again.

Assets synced through Cloud Storage providers (Google/Box/Dropbox) have been restored, and should now be visible under the following scenarios. - assets included shares - assets included in smartfolders/pages/experiences (but only if they are inside a smartfolder or dynamic block) - assets included in collections Investigations continue around restoring experiences/pages which had assets manually paged in them. Additionally, we continue to monitor the status of the Cloud Storage service. Once resolved, we will look to re-enable the syncing from Cloud Storage systems. Until then, newly added files and updates made from the Cloud Storage side will not be reflected in Showpad.

Assets which were removed have been identified by our engineering team and they are presently working to restore assets removed by the outage. This will: - bring back assets into shares - bring back assets into smartfolders/pages/experiences but only if they are inside a smartfolder or dynamic block - bring back collection items Once complete, an additional update will be posted. Investigations continue as well around restoring assets manually placed into experiences/pages.

An outage by a service our Cloud Storage system utilizes is impacting the ability to sync over new and updates to assets synced from Google, Box and/or Dropbox. We will be posting updates here, but you can also follow along directly, via https://status.cloud-elements.com/ As a result of this outage, files previously synced into Showpad from Google, Box and/or Dropbox have been removed from the library. Our engineering is presently investigating a restoration of files previously synced to Showpad organizations.

The issue with delayed file processing is now resolved. We apologize for the trouble and thank you for your patience.

Showpad is experiencing delays in processing newly added files. Our engineering team is actively investigating the behavior and working towards a resolution. Presently, you may notice longer processing times or processing failures when uploading new Assets.

The incident has been resolved and file processing times are back to normal.

Files are getting processed again, but you might experience longer wait times than usual. We are monitoring the situation & working to regain full performance.

The Showpad Platform is unable to finish the processing of files added by admins (Content Library) or Users (MyFiles). The files will look as if they are stuck in processing. The issue is being investigated internally and will be resolved as soon as possible.

Service has been fully restored. Should you continue to see an issue when accessing your Showpad account, please reach out to our support team (https://help.showpad.com/hc/en-us/requests/new) who can further investigate the behavior with you.

We are continuing to monitor the service as it fully recovers. Until fully recovered you might experience slowness in uploading and in the processing of new assets.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Our engineering team is investigating an issue impacting the Showpad platform, where users might experience slow loading times or an error message indicating a time-out. This impacts both admins and users.

Service has been fully restored. Should you continue to see an issue when accessing your Showpad account, please reach out to our support team (https://help.showpad.com/hc/en-us/requests/new) who can further investigate the behavior with you.

Our cloud provider has restored service and Showpad should once again be accessible, though might experience some slowness. We continue to monitor the situation with our cloud service provider until service has fully recovered and will provide an update at that time.

We are engaged with our cloud provider and we are working with them to further investigate and resolve the issue and continue to treat this at the highest priority.

Our engineering team is presently investigating an issue impacting the Showpad platform, where users might experience slow loading times or an error message indicating a time-out. This impacts both admins and users. The issue is being investigated internally with the highest of priority and will be resolved as soon as possible.

The behavior has been identified and fixed. The page duplication functionality has now been restored. Should you continue to encounter an issue when duplicating pages in your organization, please reach out to our support team for additional investigation and assistance.

Presently, when attempting to duplicate a page, an error is encountered that prevents the duplication process from starting. The issue is being investigated internally and will be resolved as soon as possible.

The issue where assets were intermittently not loading or downloading is now resolved. We apologize for any inconveniences this may have caused.

Our engineering team is presently investigating an intermittent issue that may prevent assets from being displayed and downloaded. We are seeing this behaviour intermittently occur in Showpad's Web App and in our mobile apps. We will provide more updates as soon as they are available.