Is Shortcut Down Right Now? Check if there is a current outage ongoing.

Shortcut is currently Operational

Last checked 2025-06-14T13:26:56.949Z from Shortcut's official status page

Historical record of incidents for Shortcut

Jun 4, 2025

Report: "Application not loading for European customers"

Last update 2025-06-04T14:11:22.009Z

resolved2025-06-04T14:11:21.993Z

This incident has been resolved.

monitoring2025-06-04T13:31:10.728Z

We have identified an issue with access key caching in our CDN, and have rolled out a fix.

investigating2025-06-04T13:09:05.661Z

European customers aren't able to load app.shortcut.com currently. We are investigating.

Report: "Application not loading for European customers"

Last update 2025-06-04T14:11:00.000Z

Resolved2025-06-04T14:11:00.000Z

This incident has been resolved.

Monitoring2025-06-04T13:31:00.000Z

We have identified an issue with access key caching in our CDN, and have rolled out a fix.

Investigating2025-06-04T13:09:00.000Z

European customers aren't able to load app.shortcut.com currently. We are investigating.

Mar 7, 2025

Report: "Issues with serving API requests"

Last update 2025-03-07T14:30:17.257Z

resolved2025-03-07T14:30:17.237Z

This incident has been resolved.

monitoring2025-03-07T03:43:30.303Z

A fix has been implemented and we are monitoring the results.

investigating2025-03-07T03:33:04.905Z

We are experiencing slow response times and a higher than normal rate of errors from our API servers. We are investigating now.

Feb 20, 2025

Report: "Shortcut Slack App: Temporary event handling outage for new installations"

Last update 2025-02-20T22:31:32.904Z

resolved2025-02-20T22:31:32.890Z

This incident has been resolved.

identified2025-02-20T21:59:14.612Z

The issue has been identified and a fix is being implemented.

Report: "Shortcut Outage"

Last update 2025-02-20T19:06:25.133Z

resolved2025-02-20T19:06:25.117Z

This incident has been resolved.

monitoring2025-02-20T16:27:39.221Z

We are continuing to monitor for any further issues.

monitoring2025-02-20T02:09:30.279Z

We are continuing to monitor for any further issues.

monitoring2025-02-20T01:34:42.042Z

We've restored service and are investigating further.

investigating2025-02-20T01:18:14.104Z

Currently Shortcut is not accessible

Jan 22, 2025

Report: "Delays in processing GitHub events"

Last update 2025-01-22T01:37:30.306Z

resolved2025-01-22T01:37:30.291Z

This incident has been resolved.

investigating2025-01-22T00:12:31.287Z

We are currently investigating an issue where a small subset of customers are seeing significant delays in processing of events from GitHub.

Nov 1, 2024

Report: "Login page regression"

Last update 2024-11-01T14:58:27.443Z

resolved2024-11-01T14:58:27.432Z

We experienced increased 500s on our login page from 14:23 UTC until 14:51 UTC on 11/01/2024. This incident is resolved and login behavior is back to normal.

Report: "Customers are having issues with linking Sentry issues to Shortcut Stories. We are investigating the root cause."

Last update 2024-11-01T14:55:11.899Z

resolved2024-11-01T14:55:11.872Z

This incident has been resolved.

monitoring2024-10-23T12:53:48.938Z

Sentry has identified the issue on their side, and we believed that they addressed the issue. We are currently reaching out to customers who have experienced the issue and are monitoring the situation.

identified2024-10-21T21:53:33.720Z

We are experiencing an outage caused by an unannounced change to the Sentry API that is causing failures for customers who are do not have the legacy Projects feature enabled or have no projects. Our team continues to investigate the solution in conjunction with Sentry.

investigating2024-10-21T15:57:04.153Z

We are currently investigating this issue.

Oct 10, 2024

Report: "Interruption of updates service"

Last update 2024-10-10T20:52:03.751Z

resolved2024-10-10T20:00:00.000Z

Some users were not seeing changes made to their workspace. A fix has been applied, and we are monitoring it.

Oct 4, 2024

Report: "Delayed updates"

Last update 2024-10-04T12:24:29.190Z

resolved2024-10-04T12:24:29.176Z

We believe that this incident is resolved.

monitoring2024-10-03T21:46:43.198Z

We believe that we have addressed the underlying cause of the increased latencies and are monitoring the situation.

investigating2024-10-03T21:26:55.048Z

We are observing increased latencies throughout our system. Changes to your workspace may not be immediately apparent to other users.

Sep 26, 2024

Report: "Shortcut Docs: Public Docs Not Rendering"

Last update 2024-09-26T14:01:40.384Z

resolved2024-09-26T14:01:40.368Z

This incident has been resolved.

identified2024-09-26T13:43:27.157Z

The issue has been identified and a fix is being implemented.

investigating2024-09-26T13:19:19.519Z

For Shortcut Docs that have the "Public Link" toggle enabled, the public version of those documents is currently not rendering correctly. The team is investigating.

Sep 13, 2024

Report: "Performance Degradation"

Last update 2024-09-13T19:23:56.875Z

resolved2024-09-13T19:23:56.863Z

Identified the cause of the performance regression due to slow database queries. The application should be recovered now

investigating2024-09-13T19:12:33.549Z

We are currently investigating a severe performance regression across the application

Sep 6, 2024

Report: "Improper Redirect to www.www.shortcut.com"

Last update 2024-09-06T22:17:39.040Z

resolved2024-09-06T22:17:39.024Z

This incident has been resolved by Webflow (https://status.webflow.com/incidents/s5vjd5lkpd88) and we are also seeing no further issues.

monitoring2024-09-06T21:47:45.743Z

Webflow has implemented a fix and are monitoring (https://status.webflow.com/incidents/s5vjd5lkpd88). We are seeing successful requests to www.shortcut.com from locations in Europe.

identified2024-09-06T21:22:06.488Z

Webflow (which hosts www.shortcut.com) has reported an incident that appears to be the cause of this improper redirect behavior: "Webflow is investigating reports of issues loading some hosted sites in EU regions." See https://status.webflow.com/incidents/s5vjd5lkpd88 for ongoing Webflow incident details. We will continue monitoring the situation.

investigating2024-09-06T21:11:31.260Z

A subset of requests to www.shortcut.com are being redirected to www.www.shortcut.com and are thus failing. They appear to be confined to requests originating in Europe. We are investigating the issue.

Aug 23, 2024

Report: "Docs feature outage"

Last update 2024-08-23T18:05:24.352Z

resolved2024-08-23T18:05:24.336Z

This incident has been resolved.

monitoring2024-08-23T14:00:10.122Z

A fix has been implemented and we are monitoring the results.

investigating2024-08-23T13:14:33.481Z

The Docs feature is currently not operational. We are investigating the the cause of this outage.

Jul 26, 2024

Report: "Attachment link errors"

Last update 2024-07-26T20:03:17.659Z

resolved2024-07-25T18:00:00.000Z

We experienced an issue in an interaction between some changed analytics functionality of a third party tool we integrate and our app. This resulted in some customers who clicked on attachment links but were unable to view the attachment during this time. The incident was resolved 07/26/24.

Jul 12, 2024

Report: "Delays in processing some GitHub webhooks"

Last update 2024-07-12T15:56:02.087Z

resolved2024-07-12T15:56:02.073Z

This incident has been resolved.

investigating2024-07-12T15:04:50.507Z

We are seeing delays of up to 45 minutes in processing GitHub webhooks for a subset of customers. We are currently investigating.

Jul 11, 2024

Report: "Delays in processing some GitHub webhooks"

Last update 2024-07-11T17:01:57.120Z

resolved2024-07-11T17:01:57.106Z

This incident has been resolved.

investigating2024-07-11T15:07:28.260Z

We are seeing delays of up to 45 minutes in processing GitHub webhooks for a subset of customers. We are currently investigating.

Jul 8, 2024

Report: "Elevated errors from CDN"

Last update 2024-07-08T19:55:52.555Z

resolved2024-07-08T18:00:00.000Z

There was an incident (https://www.fastlystatus.com/incident/376675) affecting our CDN provider (Fastly) which resulted in 5xx errors for customer in some regions. This was on Fastly's side so our ability to investigate and remediate the problem was quite limited. Connectivity depended on what CDN node your browser hit, so it was regional and intermittent. Affected users saw see 502 errors on all application routes.

Mar 16, 2024

Report: "Async Processing Delays"

Last update 2024-03-16T02:26:59.799Z

resolved2024-03-16T02:26:59.784Z

This incident has been resolved.

identified2024-03-16T01:59:26.494Z

The issue has been identified and a fix is being implemented.

investigating2024-03-16T01:58:54.749Z

Our async processing infrastructure is running behind. No data has been lost and the system should be caught up shortly.

Mar 8, 2024

Report: "GQL Performance Issues"

Last update 2024-03-08T15:14:08.776Z

resolved2024-03-08T15:14:08.762Z

This incident has been resolved.

identified2024-03-08T14:45:30.478Z

The issue has been identified and a fix is being implemented.

Feb 27, 2024

Report: "In-channel Slack notifications are delayed"

Last update 2024-02-27T22:24:24.020Z

resolved2024-02-27T22:24:24.004Z

This incident has been resolved.

investigating2024-02-27T21:38:15.526Z

Users may see in-channel Slack notification delays. We are investigating the cause now.

Feb 13, 2024

Report: "GQL Performance Issues"

Last update 2024-02-13T17:56:30.824Z

resolved2024-02-13T17:56:30.810Z

This incident has been resolved.

investigating2024-02-13T17:55:58.610Z

Fix has been deployed and Iteration Reporting should be fully functional.

investigating2024-02-13T16:36:21.848Z

We have rolled out a patch and a majority of the application should have recovered. The impact has been confined to Iteration Reporting.

investigating2024-02-13T15:40:49.350Z

GraphQL endpoints are not responsive. This impacts the usability of Shortcut for pages that rely on GraphQL.

Jan 10, 2024

Report: "Delayed VCS webhook processing"

Last update 2024-01-10T14:13:30.746Z

resolved2024-01-10T14:13:30.734Z

This incident has been resolved.

monitoring2024-01-10T14:00:39.521Z

A fix has been implemented and we are monitoring the results.

investigating2024-01-10T13:52:37.501Z

We are seeing delays with processing VCS & Slack webhooks of up to 15 minutes, and are currently investigating.

Sep 25, 2023

Report: "Delayed processing of in-channel Slack notifications"

Last update 2023-09-25T19:21:38.102Z

resolved2023-09-25T19:21:38.089Z

This incident has been resolved.

monitoring2023-09-25T18:29:20.867Z

Users of the Slack integration may see delays in how quickly notifications are posted to channels. We have identified the problem and are monitoring the recovery.

Apr 21, 2023

Report: "Search results are behind real-time"

Last update 2023-04-21T19:44:24.509Z

resolved2023-04-21T19:44:24.493Z

This incident has been resolved.

monitoring2023-04-21T18:29:07.648Z

Search indexing rate is now faster than real-time and we are monitoring until it catches up.

investigating2023-04-21T18:00:49.000Z

We are currently investigating this issue.

Mar 23, 2023

Report: "Performance Degradation"

Last update 2023-03-23T20:56:45.621Z

resolved2023-03-23T20:56:45.606Z

This incident has been resolved and Shortcut is operating normally.

monitoring2023-03-23T20:44:23.252Z

A fix has been implemented and we are monitoring the results.

identified2023-03-23T20:39:02.313Z

The issue has been identified and a fix is being implemented.

investigating2023-03-23T20:28:25.804Z

We are continuing to investigate this issue.

investigating2023-03-23T20:28:07.532Z

We are currently investigating a severe performance regression.

Mar 16, 2023

Report: "Docs were getting stuck in a reload loop. Refreshing the doc should fix it."

Last update 2023-03-16T16:48:39.567Z

resolved2023-03-16T16:48:39.550Z

This incident has been resolved.

monitoring2023-03-16T16:24:35.797Z

We are continuing to monitor for any further issues.

monitoring2023-03-16T16:07:13.698Z

We have deployed a fix to docs stuck in a refresh state. We are monitoring the fix.

identified2023-03-16T15:40:42.409Z

We are continuing to test the fix in our staging environment.

identified2023-03-16T14:45:38.534Z

We have identified a cause and are testing a solution.

investigating2023-03-16T13:46:28.050Z

We are continuing to investigate this issue.

investigating2023-03-16T13:46:20.000Z

We are seeing a small number of Documents that are stuck in a loop where they need to be constantly reloaded. We are investigating the issue.

Report: "Some docs are showing errors"

Last update 2023-03-16T13:45:16.811Z

resolved2023-03-16T09:30:00.000Z

We are seeing incidents of a small number of Documents that are stuck in a loop where they need to be constantly reloaded. We have identified the cause and are working through remediating the issue.

Sep 23, 2022

Report: "Search indexing delay"

Last update 2022-09-23T18:22:46.585Z

resolved2022-09-23T18:22:46.572Z

This incident has been resolved.

monitoring2022-09-23T12:48:11.015Z

We are continuing to monitor for any further issues.

monitoring2022-09-22T13:34:13.690Z

A fix has been implemented and we are monitoring the results.

identified2022-09-22T12:10:59.690Z

The issue has been identified and a fix is being implemented.

investigating2022-09-22T10:36:13.622Z

We are currently investigating this issue.

Aug 29, 2022

Report: "app.shortcut.com currently not loading"

Last update 2022-08-29T14:33:12.183Z

resolved2022-08-29T14:33:12.164Z

This incident has been resolved.

monitoring2022-08-29T14:28:36.895Z

We have applied a workaround that should restore access to app.shortcut.com, and are investigating causes.

investigating2022-08-29T14:18:07.568Z

We are continuing to investigate this issue.

investigating2022-08-29T14:17:56.073Z

Requests to app.shortcut.com cause a file to be downloaded instead of a page to be loaded in the browser. We are currently investigating the issue.

Jun 25, 2022

Report: "Search indexing is delayed"

Last update 2022-06-25T14:39:43.870Z

resolved2022-06-25T14:39:43.855Z

This incident has been resolved.

monitoring2022-06-25T14:36:21.529Z

A fix has been implemented and we are monitoring the results.

identified2022-06-25T14:25:18.784Z

The issue has been identified and a fix is being implemented.

investigating2022-06-25T14:24:47.530Z

We are continuing to investigate this issue.

investigating2022-06-24T21:36:33.453Z

We are currently investigating this issue.

Jun 10, 2022

Report: "Elevated error rates"

Last update 2022-06-10T05:18:54.123Z

resolved2022-06-10T05:18:54.107Z

The upstream AWS incident has been resolved and the Shortcut application and associated services are healthy.

monitoring2022-06-10T04:17:22.504Z

We are monitoring the current AWS outage and also monitoring our app.

investigating2022-06-10T03:26:35.801Z

We are currently investigating elevated error rates.

Apr 21, 2022

Report: "Search indexing is delayed."

Last update 2022-04-21T12:33:03.436Z

resolved2022-04-21T12:33:03.418Z

The cause of the delay has been addressed, and indexing has caught up.

investigating2022-04-20T19:53:17.084Z

We are currently investigating this issue.

Apr 15, 2022

Report: "Search indexing is delayed"

Last update 2022-04-15T11:53:43.022Z

resolved2022-04-15T11:53:43.006Z

This incident has been resolved.

identified2022-04-14T19:02:43.129Z

We are replacing our search nodes. We expect search indexing to be delayed through the evening.

investigating2022-04-14T17:54:57.987Z

We are currently investigating.

Mar 22, 2022

Report: "VCS and Slack integration delays"

Last update 2022-03-22T17:42:52.859Z

resolved2022-03-22T17:42:52.844Z

This incident has been resolved.

monitoring2022-03-22T17:32:03.852Z

A fix has been implemented and we are monitoring the results.

identified2022-03-22T17:22:41.812Z

The issue has been identified and a fix is being implemented.

Mar 9, 2022

Report: "Some subsystems are experiencing delays"

Last update 2022-03-09T21:12:36.596Z

resolved2022-03-09T21:12:36.578Z

This incident has been resolved.

investigating2022-03-09T21:06:50.670Z

We are currently investigating this issue.

Mar 3, 2022

Report: "Search indexing is delayed"

Last update 2022-03-03T13:00:13.805Z

resolved2022-03-03T13:00:13.788Z

This incident has been resolved.

monitoring2022-03-02T17:57:57.193Z

Search indexing is significantly delayed due to a bug in the indexing process. A fix has been deployed, but our indexer is still working through the backlog.

Jan 7, 2022

Report: "Some users are not seeing changes to stories reflected in the application UI"

Last update 2022-01-07T21:33:30.891Z

resolved2022-01-07T21:33:30.870Z

This incident has been resolved.

monitoring2022-01-07T18:32:22.693Z

A fix has been implemented and we are monitoring the results.

investigating2022-01-07T18:04:44.171Z

We are currently investigating this issue.

Jan 4, 2022

Report: "Delayed processing of GitHub events for some users"

Last update 2022-01-04T21:35:52.334Z

resolved2022-01-04T21:35:52.314Z

We have fully caught up and are currently processing incoming GitHub events within the expected time.

identified2022-01-04T20:13:30.003Z

The issue has been identified and we are observing faster processing of GitHub events now. However, due to the backlog it will be some time before we are caught up, so users will continue to see delays.

investigating2022-01-04T19:05:50.962Z

We are currently investigating this issue.

Dec 8, 2021

Report: "Widespread Intermittent outages"

Last update 2021-12-08T13:43:52.408Z

resolved2021-12-08T13:43:52.394Z

This incident has been resolved.

monitoring2021-12-07T22:19:00.541Z

Our systems appear operational since approximately 21:26 UTC, and we have not seen elevated error rates from the AWS services we depend on since that time. However, we will continue to monitor until AWS confirms that their issues are resolved.

monitoring2021-12-07T15:56:52.000Z

AWS us-east-1, our cloud data center, is experiencing widespread disruption of critical services we depend on. Shortcut will not be available until these are resolved. We are monitoring the situation and will update if our status changes.

investigating2021-12-07T15:51:46.808Z

We are continuing to investigate this issue.

investigating2021-12-07T15:51:13.298Z

We are continuing to investigate this issue.

investigating2021-12-07T15:49:56.240Z

We are experiencing issues with our underlying cloud provider and are investigating.

Nov 3, 2021

Report: "Delays in sending outgoing webhooks"

Last update 2021-11-03T19:33:27.185Z

resolved2021-11-03T19:33:27.169Z

We have deployed a fix, and are currently delivering outgoing webhook events within the expected time.

investigating2021-11-03T11:50:41.210Z

We are currently experiencing delays of up to an hour in delivering outgoing webhook events.

Report: "Issues with updating story description"

Last update 2021-11-03T02:14:16.079Z

resolved2021-11-03T02:14:16.065Z

This incident has been resolved.

identified2021-11-03T01:33:37.757Z

We are experiencing issues with users being able see their updates to story descriptions. We are actively working on a fix now.

Nov 1, 2021

Report: "Outgoing webhook delays"

Last update 2021-11-01T13:00:22.922Z

resolved2021-11-01T13:00:22.908Z

This incident has been resolved.

investigating2021-11-01T12:40:00.748Z

We are currently seeing delays of 30 or more minutes in outgoing webhook delivery.

Oct 21, 2021

Report: "Delays in delivering webhook payloads"

Last update 2021-10-21T00:23:40.131Z

resolved2021-10-21T00:23:40.113Z

This incident has been resolved.

investigating2021-10-21T00:02:12.407Z

Webhooks are being delivered, but with up to a 45 minute delay currently.

Oct 13, 2021

Report: "Github webhooks delay"

Last update 2021-10-13T19:38:26.927Z

resolved2021-10-13T19:38:26.910Z

This incident has been resolved.

investigating2021-10-13T15:45:12.685Z

Some customers may experience >10 minute delays in processing GitHub webhooks.

Sep 14, 2021

Report: "Email notification processing delays"

Last update 2021-09-14T19:10:07.545Z

resolved2021-06-29T23:29:18.957Z

This incident has been resolved.

investigating2021-06-29T16:51:41.952Z

Outgoing email notifications are currently delayed by up to an hour.

Report: "Google Sheets Processing Delays"

Last update 2021-09-14T19:10:07.508Z

resolved2021-07-06T23:30:51.000Z

This incident has been resolved.

monitoring2021-07-06T18:00:39.476Z

A fix has been implemented and we are monitoring the results.

investigating2021-07-06T17:57:29.745Z

We are continuing to investigate this issue.

investigating2021-07-06T16:39:46.846Z

Our Google Sheets processing infrastructure is running behind. No data has been lost and the system should be caught up shortly.

Report: "Search and Event Delays"

Last update 2021-09-14T19:10:07.467Z

resolved2021-07-21T02:17:34.275Z

This incident has been resolved.

monitoring2021-07-21T01:50:21.196Z

We are continuing to monitor for any further issues.

monitoring2021-07-21T01:29:24.419Z

We are continuing to monitor for any further issues.

monitoring2021-07-21T01:14:47.882Z

A fix has been implemented and we are monitoring the results.

identified2021-07-20T23:17:18.004Z

Search queries are working but search indexing is delayed. Processing of asynchronous events is delayed. The issue has been identified and a fix is being implemented.

Report: "Google Sheets processing delayed"

Last update 2021-09-14T19:10:07.415Z

resolved2021-07-29T20:10:43.456Z

This incident has been resolved.

monitoring2021-07-29T17:00:15.584Z

A fix has been implemented and we are monitoring the results.

Report: "TLS certificate"

Last update 2021-09-14T19:10:07.375Z

resolved2021-08-02T19:00:00.000Z

Today we introduced a change to the TLS certificates that serve our backend API services to reduce the number of hostnames they listen on. Unfortunately this introduced a minor incompatibility with our CDN configuration that caused a connectivity issue for about 5 minutes from 3:10 to 3:15. These errors redirected affected users to the login page for the duration of the incident with an inability to log in. A fix has been applied and we will investigate further as to how to prevent this category of problem in the future.

Report: "Google Sheets integration is experiencing delays"

Last update 2021-09-14T19:10:07.315Z

resolved2021-09-01T14:17:26.392Z

This incident has been resolved.

investigating2021-08-31T16:22:10.544Z

We are experiencing delays updating Google Sheets. Delays are up to 2 hours. We are currently investigating and expect it to be resolved by the end of day today.