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Short.io is currently Operational

Last checked 2025-06-14T12:58:51.731Z from Short.io's official status page

Historical record of incidents for Short.io

Jun 10, 2025

Report: "Click tracking partial outage"

Last update 2025-06-10T20:33:39.427Z

investigating2025-06-10T20:33:39.425Z

We are currently investigating this issue.

May 27, 2025

Report: "Statistics module partial outage"

Last update 2025-05-27T14:32:31.430Z

resolved2025-05-27T14:32:30.659Z

This incident has been resolved.

monitoring2025-05-27T14:31:03.072Z

We are continuing to monitor for any further issues.

monitoring2025-05-27T12:28:13.661Z

A fix has been implemented and we are monitoring the results.

investigating2025-05-27T11:23:46.406Z

We are currently investigating this issue.

Report: "Statistics module partial outage"

Last update 2025-05-27T09:32:00.000Z

Resolved2025-05-27T09:32:00.000Z

This incident has been resolved.

Update2025-05-27T09:31:00.000Z

We are continuing to monitor for any further issues.

Monitoring2025-05-27T07:28:00.000Z

A fix has been implemented and we are monitoring the results.

Investigating2025-05-27T06:23:00.000Z

We are currently investigating this issue.

Apr 21, 2025

Report: "Statistics slowdown"

Last update 2025-04-21T12:47:53.382Z

resolved2025-04-21T12:47:53.030Z

This incident has been resolved.

monitoring2025-04-21T08:58:25.218Z

A fix has been implemented and we are monitoring the results.

identified2025-04-21T08:14:52.422Z

Due to emergency maintenance requests to statistics produce timeouts

Apr 16, 2025

Report: "Dashboard, API, URL redirector"

Last update 2025-04-16T07:54:33.278Z

resolved2025-04-16T07:54:32.909Z

This incident has been resolved.

monitoring2025-04-16T07:38:27.788Z

A fix has been implemented and we are monitoring the results.

Apr 9, 2025

Report: "API partial outage"

Last update 2025-04-09T18:15:57.529Z

resolved2025-04-09T18:15:57.512Z

This incident has been resolved.

investigating2025-04-09T18:07:10.330Z

We are currently investigating this issue.

Apr 2, 2025

Report: "Team management section partial outage"

Last update 2025-04-02T13:18:15.306Z

resolved2025-04-02T13:18:14.994Z

This incident has been resolved.

monitoring2025-04-02T13:03:20.215Z

A fix has been implemented and we are monitoring the results.

identified2025-04-02T12:52:14.301Z

The issue has been identified and a fix is being implemented.

Mar 25, 2025

Report: "Redirector increased latency (EU Region)"

Last update 2025-03-25T16:59:28.040Z

resolved2025-03-25T16:59:28.023Z

This incident has been resolved.

monitoring2025-03-25T16:54:30.247Z

A fix has been implemented and we are monitoring the results.

identified2025-03-25T16:54:09.554Z

The issue has been identified and a fix is being implemented.

investigating2025-03-25T16:45:29.635Z

We are currently investigating this issue.

Mar 18, 2025

Report: "URL Redirector partial outage"

Last update 2025-03-18T12:58:58.543Z

resolved2025-03-18T12:58:58.219Z

This incident has been resolved.

monitoring2025-03-18T12:46:31.082Z

A fix has been implemented and we are monitoring the results.

investigating2025-03-18T12:25:07.174Z

We are currently investigating this issue.

Mar 13, 2025

Report: "Statistics downtime"

Last update 2025-03-13T16:59:44.099Z

resolved2025-03-13T16:59:44.082Z

This incident has been resolved.

monitoring2025-03-13T16:59:26.258Z

A fix has been implemented and we are monitoring the results.

investigating2025-03-13T16:46:50.679Z

We are currently investigating this issue.

Report: "Redirector malfunctioning for the US region"

Last update 2025-03-13T13:43:56.236Z

resolved2025-03-13T11:45:36.000Z

This incident has been resolved.

investigating2025-03-13T11:22:56.566Z

We are currently investigating this issue.

Feb 12, 2025

Report: "Statistics module partial outage"

Last update 2025-02-12T15:45:54.660Z

resolved2025-02-12T15:45:52.565Z

This incident has been resolved.

investigating2025-02-12T15:45:14.591Z

We are continuing to investigate this issue.

investigating2025-02-12T15:20:54.025Z

We are currently investigating this issue.

Feb 5, 2025

Report: "API key for team users temporary malfunction"

Last update 2025-02-05T13:20:26.096Z

resolved2025-02-05T10:00:00.000Z

Users with team-restricted API keys experienced difficulties accessing domains through the API due to issues caused by an update. The root cause has been identified and the changes were rolled back.

Nov 15, 2024

Report: "URL Redirector partial outage"

Last update 2024-11-15T09:48:56.170Z

resolved2024-11-15T09:48:55.862Z

This incident has been resolved.

investigating2024-11-15T09:44:23.594Z

We are currently investigating this issue.

Nov 11, 2024

Report: "Statistics module outage"

Last update 2024-11-11T10:14:44.683Z

resolved2024-11-11T10:14:44.389Z

This incident has been resolved.

investigating2024-11-11T10:14:39.004Z

We are continuing to investigate this issue.

investigating2024-11-11T10:09:12.259Z

We are currently investigating this issue.

Oct 11, 2024

Report: "Statistics module outage"

Last update 2024-10-11T10:47:26.918Z

resolved2024-10-11T10:47:26.583Z

This incident has been resolved.

investigating2024-10-11T09:38:18.343Z

We are currently investigating this issue.

Oct 10, 2024

Report: "Temporary API outage"

Last update 2024-10-10T13:40:50.949Z

resolved2024-10-10T13:00:00.000Z

This incident has been resolved.

Oct 4, 2024

Report: "Partial statistics module outage"

Last update 2024-10-04T11:55:15.790Z

resolved2024-10-04T11:55:15.481Z

This incident has been resolved.

investigating2024-10-04T11:47:08.191Z

We are currently investigating this issue.

Sep 27, 2024

Report: "Bulk Edit Spreadsheets outage"

Last update 2024-09-27T11:28:23.752Z

resolved2024-09-27T11:28:21.283Z

This incident has been resolved.

investigating2024-09-27T10:49:15.466Z

We are currently investigating this issue.

Sep 26, 2024

Report: "Partial URL redirector outage"

Last update 2024-09-26T09:15:42.808Z

resolved2024-09-26T08:30:11.000Z

This incident has been resolved.

investigating2024-09-26T08:22:57.619Z

We are currently investigating this issue.

Sep 24, 2024

Report: "Bulk Spreadsheets & CSV Import outage"

Last update 2024-09-24T23:05:19.320Z

resolved2024-09-24T23:05:19.305Z

This incident has been resolved.

investigating2024-09-24T16:59:42.067Z

We are currently investigating this issue.

Sep 16, 2024

Report: "providing ttl parameter in public link creation API leads to error 400"

Last update 2024-09-16T15:40:13.488Z

resolved2024-09-16T15:40:13.474Z

This incident has been resolved.

identified2024-09-16T15:01:20.093Z

The issue has been identified and a fix is being implemented.

Report: "Bulk create API endpoint returns error 401"

Last update 2024-09-16T09:42:55.033Z

resolved2024-09-16T09:42:55.012Z

This incident has been resolved.

identified2024-09-16T09:03:15.427Z

After the new release it was found that we return error 401 on all bulk link create requests. The issue expented to be fixed within 15 minutes

Aug 30, 2024

Report: "slightly increased rate of 500 errors"

Last update 2024-08-30T16:05:10.610Z

resolved2024-08-30T14:00:00.000Z

Conflict of two backend modules, partially affected redirects. The issue lasted <30 minutes.

Aug 28, 2024

Report: "EU Region Redirector outage"

Last update 2024-08-28T18:38:15.237Z

resolved2024-08-28T18:38:15.216Z

This incident has been resolved.

monitoring2024-08-28T18:36:49.219Z

A fix has been implemented and we are monitoring the results.

identified2024-08-28T18:36:24.377Z

The issue has been identified and a fix is being implemented.

investigating2024-08-28T18:22:07.775Z

We are currently investigating this issue.

Aug 23, 2024

Report: "Redirector partial outage (EU Region)"

Last update 2024-08-23T12:16:12.305Z

resolved2024-08-23T12:16:11.919Z

This incident has been resolved.

investigating2024-08-23T12:00:51.580Z

We are continuing to investigate this issue.

investigating2024-08-23T12:00:12.615Z

We are currently investigating this issue

Aug 22, 2024

Report: "Redirector partial outage (EU Region)"

Last update 2024-08-22T22:57:01.072Z

resolved2024-08-22T22:57:01.055Z

This incident has been resolved.

monitoring2024-08-22T22:54:52.082Z

A fix has been implemented and we are monitoring the results.

identified2024-08-22T22:52:30.026Z

The issue has been identified and a fix is being implemented.

investigating2024-08-22T22:50:00.670Z

We are currently investigating this issue.

Aug 13, 2024

Report: "Redirector partial outage"

Last update 2024-08-13T20:28:30.462Z

resolved2024-08-13T20:28:30.444Z

This incident has been resolved.

monitoring2024-08-13T20:24:54.737Z

A fix has been implemented and we are monitoring the results.

identified2024-08-13T20:22:47.152Z

The issue has been identified and a fix is being implemented.

investigating2024-08-13T20:17:50.874Z

We are currently investigating this issue.

Jun 12, 2024

Report: "US region DNS outage"

Last update 2024-06-12T21:19:25.740Z

resolved2024-06-12T21:19:25.722Z

This incident has been resolved.

monitoring2024-06-12T21:18:14.918Z

A fix has been implemented and we are monitoring the results.

identified2024-06-12T21:17:59.321Z

The issue has been identified and a fix is being implemented.

investigating2024-06-12T21:11:54.221Z

We are currently investigating this issue.

May 17, 2024

Report: "Statistics module partial outage"

Last update 2024-05-17T20:57:40.285Z

resolved2024-05-17T20:57:40.271Z

This incident has been resolved.

monitoring2024-05-17T20:57:19.517Z

A fix has been implemented and we are monitoring the results.

investigating2024-05-17T14:57:50.514Z

We are continuing to investigate this issue.

investigating2024-05-17T08:43:51.099Z

We are currently investigating this issue.

Apr 27, 2024

Report: "Short.io domain resolution failure"

Last update 2024-04-27T12:09:24.072Z

postmortem2024-04-27T12:04:00.723Z

The incident occurred due to the late renewal of the [Short.io](http://Short.io) domain, resulting in a temporary outage of all services provided via the [short.io](http://Short.io) domain \(API, statistics, short links\). The problem was noticed within seconds after expiration and domain was renewed immediately, but some users have incorrect DNS cache records for a longer period

resolved2024-04-27T11:34:19.213Z

This incident has been resolved.

Apr 15, 2024

Report: "DDoS Attack, affected redirects"

Last update 2024-04-15T19:53:36.214Z

postmortem2024-04-08T22:31:39.103Z

Following a series of Distributed Denial of Service \(DDoS\) attacks on our network infrastructure, our development team conducted an extensive review and identified the lack of adequate DDoS protection as a significant vulnerability. These attacks severely impacted our service availability, affecting both client trust and operational performance. ### Issue Description The attacks utilized a high volume of requests to overwhelm our system, making it inaccessible to legitimate users. Traditional mitigation strategies proved insufficient against the scale and sophistication of these attacks. ### Resolution Development In response to this challenge, the development team proposed the integration of a Proof-of-Work \(PoW\) algorithm to bolster our defenses against DDoS attacks. PoW requires a not-insignificant amount of computational work from the requester, thus providing a natural barrier against the bulk automated requests typical of DDoS attacks. ### Implementation Strategy The chosen PoW algorithm will require all incoming requests to provide a proof of computational effort before processing. This method is expected to deter malicious actors due to the increased costs and effort associated with launching a DDoS attack.

resolved2024-04-08T22:31:17.089Z

This incident has been resolved.

monitoring2024-04-08T22:30:40.845Z

A fix has been implemented and we are monitoring the results.

identified2024-04-08T22:29:12.991Z

The issue has been identified and a fix is being implemented.

investigating2024-04-08T22:15:08.652Z

We are currently investigating this issue.

Report: "High rate of 500 errors during redirects"

Last update 2024-04-15T11:04:21.994Z

postmortem2024-04-15T10:09:46.986Z

DDoS attacker bypassed our protection by using hostnames like [hostname.com:28913](http://hostname.com:28913). We implemented a hotfix as soon as possible and real fix later

resolved2024-04-15T08:57:04.183Z

This incident has been resolved.

identified2024-04-15T08:37:51.026Z

We are continuing to work on a fix for this issue.

identified2024-04-15T08:33:32.957Z

We are continuing to work on a fix for this issue.

identified2024-04-15T08:13:26.104Z

We are currently dealing with new DDoS attack, solution is being deployed

Report: "High rate of 500 errors"

Last update 2024-04-15T09:23:49.310Z

resolved2024-04-15T09:23:49.298Z

This incident has been resolved.

identified2024-04-15T09:04:28.458Z

DDoS attack

Apr 11, 2024

Report: "DDoS Attack, affected redirects"

Last update 2024-04-11T05:17:05.663Z

resolved2024-04-11T05:17:05.647Z

The incident has been resolved. A fix has been applied to prevent similar types of DDoS attacks.

monitoring2024-04-11T05:13:59.106Z

A fix has been implemented and we are monitoring the results

investigating2024-04-11T05:12:17.559Z

We are currently investigating the redirection issue, the fix is in deployment process.

Apr 6, 2024

Report: "DDoS attack on Short.io"

Last update 2024-04-06T09:50:31.082Z

resolved2024-04-06T09:50:31.071Z

This incident has been resolved.

identified2024-04-06T09:44:23.070Z

We are getting a new version of DDoS attack. The fix is applied

Apr 4, 2024

Report: "DDoS Attack, affected redirects"

Last update 2024-04-04T16:56:35.685Z

resolved2024-04-04T16:56:35.666Z

This incident has been resolved.

monitoring2024-04-04T16:50:37.649Z

A fix has been implemented and we are monitoring the results.

identified2024-04-04T16:05:25.496Z

The issue has been identified and a fix is being implemented.

investigating2024-04-04T16:00:13.313Z

We are continuing to investigate this issue.

investigating2024-04-04T15:59:52.821Z

We are currently investigating this issue.

Feb 28, 2024

Report: "Statistics module malfunction"

Last update 2024-02-28T12:37:08.681Z

resolved2024-02-28T12:37:08.216Z

This incident has been resolved.

identified2024-02-28T12:01:09.469Z

The issue has been identified

investigating2024-02-28T11:19:18.648Z

We are currently investigating this issue.

Feb 9, 2024

Report: "DDoS attack, affected redirects"

Last update 2024-02-09T16:02:23.612Z

resolved2024-02-09T16:02:23.234Z

This incident has been resolved.

investigating2024-02-09T15:48:51.000Z

We've got a large unexpected DDoS attack, and currently investigating this issue

Feb 6, 2024

Report: "Increased rate of 5xx errors during DDoS attack"

Last update 2024-02-06T13:37:24.650Z

resolved2024-02-06T13:37:24.635Z

This incident has been resolved.

monitoring2024-02-06T13:24:46.814Z

There was a short spike of 500 errors during DDoS attack for few minutes while our system scaled out to handle this DDoS attack. We are investigate the reason of this accident, but the service is already operational

Feb 2, 2024

Report: "Increased rate of 500 errors in redirects"

Last update 2024-02-02T15:15:52.780Z

resolved2024-02-02T14:30:00.000Z

Between 14:30 and 14:35 there were increased 500 errors rate caused by unexpected consequences of our primary database optimization

Dec 27, 2023

Report: "Redirector outage"

Last update 2023-12-27T08:16:48.310Z

resolved2023-12-26T22:18:18.168Z

This incident has been resolved.

monitoring2023-12-26T20:52:26.000Z

A fix has been implemented and we are monitoring the results.

identified2023-12-26T20:36:47.935Z

The issue has been identified and a fix is being implemented.

investigating2023-12-26T20:21:43.781Z

We are currently investigating this issue.

Dec 12, 2023

Report: "Redirector partial outage"

Last update 2023-12-12T18:22:14.944Z

resolved2023-12-12T18:22:14.929Z

This incident has been resolved.

monitoring2023-12-12T18:22:04.005Z

A fix has been implemented and we are monitoring the results.

identified2023-12-12T17:59:47.644Z

The issue has been identified and a fix is being implemented.

investigating2023-12-12T17:44:31.654Z

We are currently investigating this issue.

Dec 3, 2023

Report: "Dashboard displays empty screen"

Last update 2023-12-03T07:58:49.249Z

resolved2023-12-03T01:00:00.000Z

A fix has been implemented and we are monitoring the results.

Nov 21, 2023

Report: "Redirector downtime"

Last update 2023-11-21T15:55:45.392Z

resolved2023-11-21T14:00:00.000Z

We've handled DDoS attack. Like previous one it was done with precise timing, so we did not have time to scale automatically. Like previous time our cache did not handle load and we passed data to upstream. This time we updated cache error management and working on faster reaction on DDoS attacks

Nov 3, 2023

Report: "Increased rate of 502 errors during redirect"

Last update 2023-11-03T23:13:02.555Z

postmortem2023-11-03T22:57:52.591Z

**Cause:** The incident was caused by the new kind of DDoS attack. Attacker used perfect timing to start every attack wave: 1. Large wave of requests \(10k RPS\) got “cache miss” on our caching frontend and caused 502 errors in our redirecting module 2. 502 errors weren’t cached, so every new request bypassed cache as well, increasing load to our redirecting module 3. After cache was populated, attacker started a new wave with a different URL **Our mitigation:** 1. As an immediate fix we limited impact by disabling domain under attack \(it helped other clients' domains to be available\) 2. We implemented a solution, which prevents large numbers of requests to bypass cache at the same time 3. We implemented “siege mode” for domains under attack, which adds few more restrictions to these domains and increasing number of DDoS requests we can handle without affecting our legitimate customers

resolved2023-10-26T22:58:37.914Z

This incident has been resolved.

investigating2023-10-26T21:44:14.005Z

We are currently investigating this issue.

Oct 31, 2023

Report: "Increased statistics delay in US region"

Last update 2023-10-31T13:13:03.141Z

resolved2023-10-31T13:13:03.126Z

This incident has been resolved.

investigating2023-10-31T09:07:30.438Z

Our customers are not able to see clicks/data from last 12 hours. Should be fixed by 18:00 UTC

Oct 27, 2023

Report: "Redirector Degraded Perfomance"

Last update 2023-10-27T15:48:58.356Z

resolved2023-10-27T15:48:58.338Z

This incident has been resolved.

monitoring2023-10-27T15:48:48.309Z

A fix has been implemented and we are monitoring the results.

investigating2023-10-27T15:31:37.933Z

We are currently investigating this issue.

Report: "Increased rate of 502 errors"

Last update 2023-10-27T08:26:20.529Z

resolved2023-10-27T08:26:20.517Z

This incident has been resolved.

investigating2023-10-27T07:52:05.113Z

We are currently investigating this issue.

Oct 3, 2023

Report: "Redirector Partial Outage"

Last update 2023-10-03T16:37:47.261Z

resolved2023-10-03T16:37:47.229Z

This incident has been resolved.

monitoring2023-10-03T16:37:04.423Z

A fix has been implemented and we are monitoring the results.

identified2023-10-03T16:34:40.205Z

The issue has been identified and a fix is being implemented.

investigating2023-10-03T16:32:37.114Z

We are currently investigating this issue.

Aug 20, 2023

Report: "Our service is under DDoS attack, we are working on a solution"

Last update 2023-08-20T20:46:25.531Z

resolved2023-08-20T20:46:25.514Z

This incident has been resolved.

monitoring2023-08-20T15:08:39.034Z

A fix has been implemented and we are monitoring the results.

identified2023-08-20T14:13:28.462Z

The issue has been identified and a fix is being implemented.

Aug 17, 2023

Report: "Redirector outage"

Last update 2023-08-17T18:52:30.166Z

resolved2023-08-17T18:52:30.151Z

This incident has been resolved.

monitoring2023-08-17T18:51:58.034Z

A fix has been implemented and we are monitoring the results.

identified2023-08-17T18:51:33.989Z

The issue has been identified and a fix is being implemented.

investigating2023-08-17T18:27:50.120Z

We are continuing to investigate this issue.

investigating2023-08-17T18:26:50.717Z

We are currently investigating this issue.