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Shoppy is currently Operational

Last checked 2025-06-14T13:40:51.754Z from Shoppy's official status page

Historical record of incidents for Shoppy

Jun 23, 2020

Report: "API / Dashboard issues"

Last update 2020-06-23T12:01:31.049Z

resolved2020-06-23T12:01:31.034Z

This incident has been resolved.

monitoring2020-06-22T21:25:12.426Z

A fix has been implemented and we are monitoring the results. Please purge your browsers' cache if you still can't access Shoppy properly.

identified2020-06-22T21:17:45.721Z

The issue has been identified and a fix is being implemented.

investigating2020-06-22T21:17:18.588Z

While transitioning to Shoppy v2 we are experiencing issues loading the dashboard and accessing our API.

Jun 17, 2020

Report: "Ethereum order processing"

Last update 2020-06-17T21:21:13.256Z

resolved2020-06-17T21:21:13.244Z

This incident has been resolved.

monitoring2020-06-17T20:54:35.385Z

A fix has been implemented and we are monitoring the results.

identified2020-06-17T20:01:23.462Z

Our Ethereum fullnode is experiencing packet loss. We have raised a ticket with our service provider and are awaiting a fix.

investigating2020-06-17T19:53:50.293Z

We are currently investigating an issue in processing ETH orders.

Jun 1, 2020

Report: "Email backlog"

Last update 2020-06-01T00:36:09.908Z

resolved2020-06-01T00:36:09.896Z

This incident has been resolved.

investigating2020-05-31T21:24:40.836Z

We are currently investigating an issue with our emails not arriving in time.

May 11, 2020

Report: "Loading issues"

Last update 2020-05-11T01:06:10.637Z

resolved2020-05-11T01:06:10.624Z

This incident has been resolved.

monitoring2020-05-11T01:00:50.114Z

A fix has been implemented and we are monitoring the results.

identified2020-05-11T00:40:23.309Z

The issue has been identified and a fix is being implemented.

investigating2020-05-10T23:49:26.626Z

We are currently investigating an issue with our API having a degraded performance.

May 10, 2020

Report: "Slow Bitcoin confirmations"

Last update 2020-05-10T23:46:55.405Z

resolved2020-05-10T23:46:55.393Z

This incident has been resolved.

identified2020-04-30T14:33:33.572Z

Due to the large transaction amount on the Bitcoin network transactions made from Shoppy to your wallet may take longer to confirm.

Apr 16, 2020

Report: "Stability decreased"

Last update 2020-04-16T11:08:40.816Z

resolved2020-04-16T11:08:40.805Z

This incident has been resolved.

monitoring2020-04-16T11:03:13.272Z

We are continuing to monitor for any further issues.

monitoring2020-04-16T11:01:07.157Z

A fix has been implemented and we are monitoring the results.

investigating2020-04-16T10:54:05.230Z

We are continuing to investigate this issue.

investigating2020-04-16T10:30:51.215Z

We will perform a full reboot of the platform.

investigating2020-04-16T10:29:49.080Z

We are currently investigating an issue with Shoppy not loading properly.

Apr 8, 2020

Report: "Order Processing Delay"

Last update 2020-04-08T17:22:29.362Z

resolved2020-04-08T17:22:29.346Z

This incident has been resolved.

identified2020-04-08T13:04:24.231Z

We are continuing to process old orders. New orders are not effected and will be delivered without delay as usual.

identified2020-04-08T11:24:50.465Z

The issue has been identified and a fix is being implemented.

investigating2020-04-08T10:16:59.977Z

Our data processing infrastructure is running behind. No data has been lost and the system should be caught up shortly.

Mar 31, 2020

Report: "API stability decreased"

Last update 2020-03-31T10:31:38.941Z

resolved2020-03-31T10:31:38.926Z

This incident has been resolved.

monitoring2020-03-31T10:20:10.636Z

A fix has been implemented and we are monitoring the results.

identified2020-03-31T10:12:45.878Z

The issue has been identified and a fix is being implemented.

investigating2020-03-31T09:27:14.366Z

We are currently investigating an issue with API responses being high.

Report: "Orders not processing properly"

Last update 2020-03-31T01:40:30.797Z

resolved2020-03-31T01:35:06.000Z

This incident has been resolved. All orders have been reprocessed and are delivered.

monitoring2020-03-31T01:13:39.907Z

A fix has been implemented and we are monitoring the results.

identified2020-03-30T22:38:43.159Z

The issue has been identified and a fix is being implemented.

investigating2020-03-30T22:35:54.000Z

We are currently seeing a bug in processing orders. No further action is required, all orders will be reprocessed.

Dec 6, 2019

Report: "Database issue"

Last update 2019-12-06T00:38:22.474Z

resolved2019-12-06T00:38:22.454Z

This incident has been resolved.

identified2019-12-06T00:34:30.553Z

The issue has been identified and a fix is being implemented.

investigating2019-12-06T00:26:25.070Z

We are currently investigating this issue.

Nov 30, 2019

Report: "Processing delay"

Last update 2019-11-30T01:52:46.719Z

resolved2019-11-30T01:52:46.702Z

This incident has been resolved.

monitoring2019-11-30T00:37:45.822Z

We are continuing to monitor the situation. The workload is currently about 10k orders left to process and is steadily decreasing.

monitoring2019-11-30T00:34:47.420Z

A fix has been implemented and we are monitoring the results.

investigating2019-11-30T00:31:28.634Z

We are currently having a high load on processing orders.

Nov 15, 2019

Report: "S3 Storage"

Last update 2019-11-15T15:49:11.990Z

resolved2019-11-15T15:49:11.975Z

This incident has been resolved.

monitoring2019-11-15T15:44:17.737Z

A fix has been implemented and we are monitoring the results.

investigating2019-11-15T15:37:49.193Z

An on-site technician has been sent to investigate the impacting server.

investigating2019-11-15T15:34:56.428Z

We are currently investigating an issue with our S3 storage system. Attachment downloads and uploads might fail.

Nov 14, 2019

Report: "Shoppy API response times slow"

Last update 2019-11-14T22:32:39.612Z

resolved2019-11-14T22:01:27.880Z

This incident has been resolved.

monitoring2019-11-14T20:49:00.290Z

A fix has been implemented and we are monitoring the results.

identified2019-11-14T20:45:48.995Z

The issue has been identified and a fix is being implemented.

investigating2019-11-14T20:38:38.248Z

We are currently investigating an issue with API responses time being slow.

Nov 13, 2019

Report: "Orders not being completed"

Last update 2019-11-13T00:44:07.104Z

resolved2019-11-13T00:44:07.088Z

This incident has been resolved.

monitoring2019-11-13T00:06:34.247Z

The backlog of unprocessed orders is being reduced. We are continuing to monitor for further issues.

monitoring2019-11-12T23:40:19.334Z

New orders are now being processed properly again. We are now working on a fix to reprocess and redeliver old orders.

monitoring2019-11-12T22:23:52.532Z

A fix has been implemented and we are monitoring the results.

identified2019-11-12T21:41:05.244Z

We are continuing to work on a fix for this issue.

identified2019-11-12T20:13:25.944Z

We are continuing to work on a fix for this issue.

identified2019-11-12T20:00:18.667Z

The platform has been successfully restarted.

identified2019-11-12T19:31:04.461Z

We are performing a full restart of the platform.

identified2019-11-12T19:19:50.440Z

We have identified an issue related to orders not being completed while being paid out to the seller, the issue has been identified and we are working on resolving this issue at the moment

Oct 23, 2019

Report: "Phishing warning"

Last update 2019-10-23T21:18:49.768Z

resolved2019-10-23T21:15:10.775Z

A fix has been implemented. Please clear your browser and DNS cache if you still see any notices.

identified2019-10-23T21:14:59.870Z

The issue has been identified.

investigating2019-10-23T21:01:46.346Z

We are aware that Cloudflare has flagged our site wrongfully as phishing site and are awaiting on a reply from them.

Oct 21, 2019

Report: "Site stability"

Last update 2019-10-21T10:56:43.080Z

resolved2019-10-21T10:56:43.061Z

This incident has been resolved.

monitoring2019-10-21T10:46:17.736Z

A fix has been implemented and we are monitoring the results.

investigating2019-10-21T10:20:27.912Z

We are currently investigating an issue that affects the sites stability.

Sep 30, 2019

Report: "Dashboard not rendering properly"

Last update 2019-09-30T12:11:01.594Z

resolved2019-09-30T11:45:02.477Z

This incident has been resolved. Please purge your browsers cache if you see no changes and the bug remains present for you.

identified2019-09-30T11:37:08.943Z

The issue has been identified and a fix is being implemented.

investigating2019-09-30T11:35:45.141Z

We are currently investigating an issue where sites in the Dashboard are not rendering correctly.

Sep 8, 2019

Report: "Ethereum issues"

Last update 2019-09-08T20:45:45.242Z

resolved2019-09-08T20:43:56.325Z

This incident has been resolved. We are monitoring closely.

investigating2019-09-08T15:17:47.665Z

We are currently experiencing issues processing Ethereum payments.

Mar 30, 2019

Report: "Bitcoin connectivity issue"

Last update 2019-03-30T22:52:12.794Z

resolved2019-03-30T22:52:12.766Z

This incident has been resolved.

monitoring2019-03-30T22:37:31.562Z

A fix has been implemented and we are monitoring the results.

identified2019-03-30T22:34:54.359Z

The issue has been identified and a fix is being implemented.

investigating2019-03-30T22:13:46.800Z

We are continuing to investigate this issue.

investigating2019-03-30T22:13:39.298Z

We are currently experiencing issues with connecting to our Bitcoin node and are investigating.

Dec 28, 2018

Report: "Ethereum issue"

Last update 2018-12-28T12:07:07.015Z

resolved2018-12-28T12:07:06.999Z

This incident has been resolved.

identified2018-12-28T11:49:28.259Z

We are currently experiencing an issue with the connectivity to the Ethereum network. Orders may confirm slower.