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Shoppa is currently Operational

Last checked 2025-06-14T13:56:48.883Z from Shoppa's official status page

Historical record of incidents for Shoppa

Nov 3, 2023

Report: "Trouble logging in to shoppa"

Last update 2023-11-03T16:30:33.262Z

resolved2023-11-03T16:30:33.248Z

This incident has been resolved.

monitoring2023-11-03T15:32:25.006Z

We have identified the problem and are monitoring the situation

investigating2023-11-03T15:01:12.790Z

We are currently investigating this issue.

Oct 3, 2023

Report: "Degraded Services"

Last update 2023-10-03T07:25:18.694Z

resolved2023-10-03T07:25:18.679Z

This incident has been resolved.

monitoring2023-10-03T07:08:55.921Z

A fix has been implemented and we are monitoring the results.

Sep 7, 2023

Report: "Shoppa Website down"

Last update 2023-09-07T11:08:07.551Z

resolved2023-09-07T11:08:07.537Z

This incident has been resolved.

identified2023-09-07T09:11:05.651Z

We are experiencing issues with our shoppa.com website. The Shoppa services and integration endpoints are unaffected.

Jun 15, 2023

Report: "Slow Response Times"

Last update 2023-06-15T14:08:38.533Z

resolved2023-06-15T14:08:38.520Z

This incident has been resolved.

monitoring2023-06-15T12:42:57.421Z

A fix has been implemented and we are monitoring the results.

identified2023-06-15T11:46:39.803Z

The issue has been identified and a fix is being implemented.

investigating2023-06-15T10:48:08.332Z

We have received reports that the Shoppa services are slower than usual and are investigating.

Feb 8, 2023

Report: "Slow services"

Last update 2023-02-08T11:43:47.441Z

resolved2023-02-08T11:43:47.424Z

This incident has been resolved.

monitoring2023-02-08T09:05:01.199Z

A fix has been implemented and we are monitoring the results.

identified2023-02-08T08:33:05.354Z

We're currently seeing reduced performance in our services. We've identified the issue and are working on getting things back to normal.

Feb 3, 2023

Report: "Services are running slow"

Last update 2023-02-03T14:12:00.687Z

resolved2023-02-03T14:12:00.670Z

This incident has been resolved.

monitoring2023-02-03T13:32:33.445Z

A fix has been implemented and we are monitoring the results.

investigating2023-02-03T10:20:18.375Z

Our services seems to be running slow.

Jan 25, 2023

Report: "Services are running slow"

Last update 2023-01-25T13:31:17.275Z

resolved2023-01-25T13:31:17.258Z

Everything seems to be working fine now.

monitoring2023-01-25T09:47:52.891Z

We are seeing signs of recovery, we will keep on monitoring the situation.

identified2023-01-25T08:54:51.431Z

Our cloud service provider is having operational disturbances

monitoring2023-01-25T08:23:08.381Z

Services seems be back to normal.

investigating2023-01-25T07:29:06.873Z

Our services seems to be running slow.

Nov 23, 2022

Report: "Degraded Services"

Last update 2022-11-23T19:35:10.054Z

resolved2022-11-23T19:35:10.035Z

This incident has been resolved.

monitoring2022-11-23T14:59:53.542Z

A fix has been implemented and we are monitoring the results.

investigating2022-11-23T14:47:15.855Z

We are currently investigating this issue.

Nov 21, 2022

Report: "Slow integration"

Last update 2022-11-21T16:16:06.175Z

resolved2022-11-21T16:16:06.145Z

This incident has been resolved.

investigating2022-11-21T10:03:53.720Z

We are currently investigating this issue.

Oct 6, 2022

Report: "DNS Issues"

Last update 2022-10-06T19:02:26.151Z

resolved2022-10-06T19:02:26.133Z

This incident has been resolved.

monitoring2022-10-06T12:49:50.574Z

Our DNS provider is currently experiencing a DDoS. Service has been restored and we are monitoring for any further issues.

Aug 26, 2022

Report: "Shoppa sync issues 2022-08-26"

Last update 2022-08-26T08:43:29.198Z

resolved2022-08-26T08:43:29.182Z

This incident has been resolved.

monitoring2022-08-26T07:16:28.974Z

A fix has been implemented and we are monitoring the results.

identified2022-08-26T07:08:22.167Z

We are currently investigating the issue. More information will be provided as soon as possible.

Jul 25, 2022

Report: "Shoppa Sync Issues"

Last update 2022-07-25T14:19:58.314Z

resolved2022-07-25T14:19:58.303Z

This incident has been resolved.

monitoring2022-07-25T12:14:55.039Z

A fix has been implemented and we are monitoring the results.

identified2022-07-25T10:40:54.426Z

The issue has been identified and a fix is being implemented.

Jun 17, 2022

Report: "Slow Shoppa Response times"

Last update 2022-06-17T13:23:00.061Z

resolved2022-06-17T13:23:00.046Z

This incident has been resolved.

monitoring2022-06-17T11:56:21.261Z

A fix has been implemented and we are monitoring the results.

identified2022-06-17T11:52:18.066Z

The issue has been identified and a fix is being implemented.

May 23, 2022

Report: "Shoppa Service slow response times"

Last update 2022-05-23T21:15:02.190Z

resolved2022-05-23T21:15:02.171Z

This incident has been resolved.

monitoring2022-05-23T15:22:07.871Z

A fix has been implemented and we are monitoring the results.

investigating2022-05-23T14:57:34.427Z

We are currently investigating this issue.

May 20, 2022

Report: "Integration Webservice issues"

Last update 2022-05-20T09:30:44.053Z

resolved2022-05-20T09:30:44.036Z

This incident has been resolved.

identified2022-05-20T07:16:15.166Z

The issue has been identified and a fix is being implemented.

investigating2022-05-20T06:53:52.991Z

We are continuing to investigate this issue.

investigating2022-05-20T06:25:49.519Z

We are currently investigating this issue.

May 19, 2022

Report: "Integration Webservice issues"

Last update 2022-05-19T14:55:01.730Z

resolved2022-05-19T14:55:01.714Z

This incident has been resolved.

monitoring2022-05-19T14:31:10.932Z

A fix has been implemented and we are monitoring the results.

investigating2022-05-19T14:19:39.497Z

We are currently investigating this issue.

Report: "Integration Webservice issues"

Last update 2022-05-19T10:59:02.365Z

resolved2022-05-19T10:58:50.163Z

This incident has been resolved.

monitoring2022-05-19T09:04:26.936Z

A fix has been implemented and we are monitoring the results.

investigating2022-05-19T08:37:22.128Z

We are currently investigating this issue.

Sep 16, 2021

Report: "Shoppa Incident"

Last update 2021-09-16T13:12:11.717Z

resolved2021-09-16T13:12:11.704Z

This incident has been resolved.

investigating2021-09-16T12:55:39.342Z

We are experiencing increased synchronization times. We are currently investigating the issue.

Sep 9, 2021

Report: "Integration going slow"

Last update 2021-09-09T10:36:18.073Z

resolved2021-09-09T10:36:18.057Z

This incident has been resolved.

monitoring2021-09-09T07:29:53.198Z

At 22:00 CET an internal service stopped working properly and did not process messages during the night. Messages could still be received during the night and began to process at 07:00 CET. The queue is now up to speed but we see some access delays while customer requests are settling.

Jun 1, 2021

Report: "Integration Webservice (WS.MEDIABLOB.COM) Incident"

Last update 2021-06-01T08:16:03.403Z

resolved2021-06-01T08:16:03.386Z

This incident has been resolved.

identified2021-06-01T06:40:09.742Z

The issue has been identified and a fix is being implemented.

Report: "Shoppa Integration Service Incident"

Last update 2021-06-01T06:41:22.891Z

resolved2021-06-01T06:41:22.876Z

This incident has been resolved.

monitoring2021-05-27T19:35:02.553Z

A fix has been implemented and we are monitoring the results.

identified2021-05-27T12:24:03.059Z

We have discovered a problem in our integration service that affects all types of data. The problem causes data to be processed incorrectly and leads to data integrated to sub nodes to be integrated to the HQ node. The problem arose on Monday 24/5 09:15, was detected on Thursday 27/5 10:10, and subsequently resolved on Thursday 27/5 10:35. To resolve the issue we will reintegrate the data so that it is processed correctly. This means that we have paused our integration services for the time being. Requests will continue to be received but they will be placed in a queue to be handled at a later time when our work is completed. The first step in action plans is to remove incorrect campaigns and price lists so that end users do not see duplicates of them. The removal will be carried out today. We are working to solve the issue as quickly as possible and will provide updates when progress is made.

Report: "Services unavailable"

Last update 2021-06-01T06:40:40.573Z

resolved2021-06-01T06:40:40.556Z

This incident has been resolved.

monitoring2021-05-27T14:12:28.697Z

A fix has been implemented and we are monitoring the results.

identified2021-05-27T13:54:47.209Z

The issue has been identified and a fix is being implemented.

May 18, 2021

Report: "Shoppa Service Disruption"

Last update 2021-05-18T08:32:22.155Z

resolved2021-05-18T08:32:22.142Z

This incident has been resolved.

monitoring2021-05-18T07:42:57.264Z

A fix has been implemented and we are monitoring the results.

Feb 18, 2021

Report: "Integration service disruption"

Last update 2021-02-18T17:29:11.679Z

resolved2021-02-18T17:29:11.665Z

Integration system has resumed normal operations.

monitoring2021-02-18T10:54:49.067Z

We have identified the problem and are monitoring the situation

Aug 30, 2020

Report: "All Shoppa Services down"

Last update 2020-08-30T14:48:56.576Z

resolved2020-08-30T14:48:56.563Z

This incident has been resolved.

monitoring2020-08-30T14:33:35.574Z

A fix has been implemented and we are monitoring the results.

investigating2020-08-30T14:07:49.655Z

We are experiencing a network related issue.

Apr 27, 2020

Report: "Emergency reboot of integration systems"

Last update 2020-04-27T14:30:27.309Z

resolved2020-04-27T14:30:27.295Z

This incident has been resolved.

monitoring2020-04-27T13:44:33.599Z

A fix has been implemented and we are monitoring the results.

identified2020-04-27T13:38:48.474Z

The issue has been identified and a fix is being implemented.

Mar 5, 2020

Report: "Investigating problems with services"

Last update 2020-03-05T07:21:32.745Z

resolved2020-03-05T07:21:32.733Z

We have made the fix for DigitalSignage and are back online.

monitoring2020-03-04T23:22:19.762Z

We are opening up integration.

monitoring2020-03-04T23:21:41.117Z

There is an issue with DigitalSignage subsystem, we are working on a fix.

monitoring2020-03-04T23:06:00.844Z

Systems are back online, we are monitoring stability.

identified2020-03-04T21:24:28.000Z

Estimating being back online is now at 2020-03-05 01:00.

identified2020-03-04T16:07:31.341Z

Estimating being back online is now at 22:00.

identified2020-03-04T14:22:32.571Z

The issue has been identified and we are currently working on fixing the problem. We estimate being back online 20:00.

investigating2020-03-04T13:48:35.345Z

We are experiencing problems with our services and are currently investigating.

Jun 26, 2019

Report: "Integration Service service disruption"

Last update 2019-06-26T06:54:26.892Z

resolved2019-06-25T02:21:04.788Z

This incident has been resolved.

Report: "Integration Service service disruption"

Last update 2019-06-26T06:53:10.293Z

resolved2019-06-26T02:41:22.240Z

This incident has been resolved.

Jun 10, 2019

Report: "Shoppa Download failed"

Last update 2019-06-10T09:03:36.631Z

resolved2019-06-10T09:03:36.614Z

This incident has been resolved.

monitoring2019-06-10T08:57:51.203Z

We have been notified of stores being unable to start Shoppa due to error message "Download failed". We have now deployed a fix for the issue and are monitoring results.

May 29, 2019

Report: "Integration Service"

Last update 2019-05-29T07:03:02.012Z

resolved2019-05-29T07:03:01.992Z

This incident has been resolved.

identified2019-05-29T06:45:37.722Z

We are currently experiencing downtime for our integration service. We are currently working to restore the service.

May 6, 2019

Report: "Service Disruption"

Last update 2019-05-06T11:44:38.612Z

resolved2019-05-06T11:44:38.600Z

The incident has been resolved.

identified2019-05-06T11:41:17.211Z

An issue has been identified causing high load on our connection hub. This may result in performance issues for Shoppas software.

Apr 30, 2019

Report: "Issues with Shoppa start page and manual"

Last update 2019-04-30T11:47:24.654Z

resolved2019-04-30T11:47:24.638Z

This incident has been resolved.

identified2019-04-30T11:42:23.783Z

We are continuing to work on a fix for this issue.

identified2019-04-30T11:41:55.260Z

We have identified an issue regarding Shoppas start page and manual. The issue is due to a third party service disruption.