Is Shogun Down Right Now? Check if there is a current outage ongoing.

We are currently experiencing an outage as users are unable to access the Shogun dashboard. We are investigating the issue, and we will keep you updated here as we know more.

This incident has been resolved, and all BigCommerce merchants should now be able to publish. If you are still experiencing difficulties publishing, please contact support@getshogun.com

BigCommerce have accepted our technical escalation and their API team is investigating a fix. We are currently drafting and testing a code change to fix MultiStorefront merchants being able to publish, and will update when we know more.

Earlier today Shogun detected an outage at BigCommerce that was preventing Shogun publishes for BigCommerce merchants. In order to ensure continuity of service we have reverted to an older version of our BigCommerce API - however, BigCommerce merchants using MultiStorefront will still not be able to publish until this issue is resolved. We are continuing to investigate long-term solutions on our end. If you are a BigCommerce MultiStorefront merchant who cannot publish, please stand by until this outage is resolved. If you are BigCommerce merchant who is not using MultiStorefront and still cannot publish, please contact support@getshogun.com

The image handler has recovered and images are now loading correctly. Note that you may need to either open the page in Incognito/Private mode, or clear your cache to have the images load correctly, though images will also re-propagate over the next several hours. If you experience consistent image loading issues please contact support@getshogun.com

Our third party image handler appears to have recovered, and images are now loading correctly. Please refresh any affected pages and check to see if the images are loading correctly - if any issues persist, please contact support@getshogun.com

We are currently experiencing an outage on image rendering on live sites and the Shogun Editor due to a third party vendor. We will keep you updated here as we know more.

We are investigating reports that new images being uploaded to Shogun within the last half hour are failed to upload, resulting in a "broken image" icon on the live page. The issue is now resolved and new images can be uploaded without issues. Only images uploaded during this period were affected - existing images were unaffected. If you experience any issues uploading images, please reach out to support@getshogun.com

A fix has been deployed, and our team has confirmed that clients can load the editor experience into the BigCommerce frame again. Please reach out to us at support@getshogun.com should you continue to experience issues related to this.

The team has identified an issue affecting session switching for clients on BigCommerce. We are already working on a fix. In the meantime, you should be able to log in by using the following link: https://app.getshogun.com/sign-in

No further incidents have been reported, and this incident is considered resolved. If you experience any difficulties, please contact Shogun Support at support@getshogun.com or via our Help Center.

We have deployed a hotfix to fix this behavior, and the app should no longer load slowly or fail to load. If you experience any difficulties, please contact Shogun Support at support@getshogun.com or via our Help Center.

We are continuing to work on a fix for this issue.

The Shogun Editor and Dashboard are loading slowly and sometimes failing to load entirely. The team are currently working on a fix, but note that performance of the Shogun App is degraded while this outage is in effect. Your live published pages are unaffected.

Shopify has set their incident to 'resolved' now, so we anticipate no more issues arising.

Various Liquid Errors appear at the top of the page for merchants on Shopify The cause of this issue has been tracked to upwind issues identified and being worked on by Shopify https://www.shopifystatus.com/ - We anticipate this issue to self resolve when that incident is resolved.

Various Liquid Errors appear at the top of the page for merchants on Shopify The cause of this issue has been tracked to upwind issues identified and being worked on by Shopify https://www.shopifystatus.com/ - We anticipate this issue to self resolve when that incident is resolved.

As planned, we have moved our Big Commerce API calls to a new endpoint. Merchant's customers on Strict Mode (high privacy) will be able to view BigCommerce Product Elements on pages. Note that merchants will need to republish affected pages for the change to take effect. If accessing your store via a VPN, please contact Support for the new URLs to add to your allowlist.

Shogun Engineering will be switching API calls for Big Commerce merchants away from getshogun.com to a new domain on Monday, August 19th. We will be continuing to test the impact of this change before we do so. After this change has been made, merchant's customers on Strict Mode (high privacy) will be able to view BigCommerce Product Elements on pages. This change will require a republish of merchant's pages so we will follow up here when the switch has been made.

Up until Monday, August 12th, 2024, Shogun utilized the getshogun.com domain for serving the following functionality’s for merchant’s pages: 1) Stylesheets 2) Scripts 3) Analytics 4) Rendering Product Elements (Big Commerce customers only) Due to a policy change effecting only customers who are using Strict Mode in their browsers, some Shogun-created pages previously displayed incorrectly under those conditions. To resolve this we have moved #1 - #3 to different Shogun owned domains. If an affected page is republished in Shogun, styling and analytics tracking is restored and the issue is resolved. Please note that browser cache does need to clear so it may take a few hours up to a day to see the changes. We're aware of the issue related to #4 that is currently being worked on by the Shogun Engineering team, and we will provide an update here once it has been released.

A fix has been implemented, and publish actions should be going through now.

We are aware that attempts to publish pages in the Shogun editor are not completing. We have identified the issue and are working on getting it resolved.

Shopify has implemented a fix stating storefronts are working normally again. If you experience any further issues, please contact Shogun support.

Shopify is reporting a storefront outage. This may affect your store's availability on Shogun. They have identified the issue and are working on a solution. Please see the Shopify status page incident here: https://www.shopifystatus.com/incidents. If you require any further assistance while we wait for updates please feel free to reach out to Shogun support. We will update our status page as the third-party outage resolves.

The Technical team have pushed a fix to resolve this issue. If you experience difficulty publishing pages please contact Shogun Support.

We have been receiving reports that some customers are having difficulty publishing pages. Live pages are unaffected - this error only prevents publishing new changes. The technical team are investigating the root cause and investigating solutions.

This incident has been resolved.

We are continuing to monitor for any further issues.

A fix has been implemented as we are not observing any newly reported issues. Users should now be able to use the Shogun Page Builder without issue. If you experience any of the described issues, please contact Shogun Support.

We have received reports that this is an overall performance degradation, and users may experience slow responses or timeouts when trying to save or publish pages, as well as load them. General intermittent errors are likely. The team are investigating the cause and we will update this incident as we learn more. Live pages are unaffected - this only affects the Page Builder editor.

We are investigating reports that the Pages list in the Shogun Frontend editor's Dashboard view is not loading for some users, instead being stuck on the blurred-out page list. The team are investigating causes and we will continue to update as we know more. Live pages are unaffected - this only affects the UI in the Page Builder editor.

The Technical team have deployed a fix and all affected users should now be able to access pages. If you encounter a loading screen that does not resolve after several minutes, please contact Shogun Support.

BigCommerce users may find themselves unable to load pages in Shogun Page Builder - upon attempting to open a page in the editor, users may find themselves stuck on a loading screen that never resolves. The Technical team are investigating causes and we are working to get it back to normal ASAP. Live pages are unaffected - this only affects editor functionality.

The team have been monitoring Shogun Frontend builds and no recent failed builds have been observed. If you experience a failed build please contact Shogun Support and we'll be happy to investigate. Shogun Page Builder is unaffected by this update.

Maintenance has completed - Shogun Frontend is back up and users can build sites. We are continuing to monitor for failed builds - please contact Support if you experience failed builds or cannot access Shogun Frontend. Shogun Page Builder is unaffected by this maintenance.

We are performing maintenance on our database to address issues with creating new builds. Shogun Frontend may be unavailable for the next 30 minutes. Live sites are unaffected, and we will update this incident once maintenance is complete. Shogun Page Builder is unaffected by this maintenance.

Shogun Frontend Builds are no longer failing. We will continue to monitor the situation, but if you experience any failed builds please contact Shogun Support. Shogun Page Builder is not affected by this incident.

Builds on Shogun Frontend are taking longer than expected to complete, and in some cases may fail to build. We are investigating the root cause. If you experience a failed build, please notify Shogun Support. Shogun Page Builder is unaffected by this outage.

No new incidents have been reported and the third party component is fully online. If you experience any failed builds, please contact Shogun Support!

Builds on Shogun Frontend appear to be completing successfully now. The team will continue to monitor the situation, but all users should be clear to generate new builds.

We are aware of an issue that is causing new builds to fail in the Shogun Frontend Application only. Live pages on Shogun Frontend and the Page Builder editor are unaffected, but new Frontend site builds are unable to be generated. The team are investigating the cause and working on a solution, but in the meantime please hold off on generating new builds.

This incident has been resolved.

This incident is resolved, and the editor should be accessible to all users.

We are aware users are receiving a 'woops' message on accessing the editor and we are investigating.

The issue has been resolved and the services are working as expected. If you notice any issues, please reach out to our support - https://getshogun.com/contact

We have identified the issue and services have been restored. We will continue to monitor for any further issues. If you continue to have any issues accessing or using Shogun Page Builder, please get in touch with our Support: https://getshogun.com/contact

We have identified the issue and services have been restored. We will continue to monitor for any further issues. If you continue to have any issues accessing or using Shogun Page Builder, please get in touch with our Support: https://getshogun.com/contact

We are currently investigating and will update this page as we learn more.

Services have been restored, and Shogun web servers are back up.

We are investigating an issue affecting users' ability to access the editor and update their pages. We anticipate being able to restore access shortly.

We have seen no further failed builds, and are declaring this incident resolved. If you experience a failed build, please contact Frontend Support ( https://getshogun.atlassian.net/servicedesk/customer/portals ) and inform us directly.

Algolia reports that the outage is resolved and we have observed builds completing. We will continue to monitor builds to ensure there are no additional failures and update as needed. If you experience a failed build, please contact Frontend Support ( https://getshogun.atlassian.net/servicedesk/customer/portals ) and inform us directly.

Due to an outage with a third party provider, Algolia, we are observing builds are currently failing. If you experience a failed build, please wait an hour or so before trying again. We will update once the issue is resolved. Live sites are unaffected - only new builds are failing.

The Algolia outage appears to be resolved, so this should not be an issue anymore. If you experience any errors while attempting a build in Frontend, please contact Frontend Support.

Due to an outage with our third party search provider, Algolia, we are experiencing intermittent build errors due to missing search indexes that prevent builds and publishes. The team are monitoring the situation. If you experience a build error, please wait 10-20 minutes and then attempt the build again. Algolia's status page can be found here: https://status.algolia.com/

This incident has been resolved.

We have identified and resolved the issues that users were experiencing. We will continue to monitor for any further issues. Users should be able to access the Page Builder app again. If you continue to have any issues accessing Shogun Page Builder, please get in touch with our 24/7 Support: https://getshogun.com/contact

We are aware of an issue affecting the app's availability, leading to errors relating to token authentication, and issues loading pages in the app. Our team are actively looking into this and restoring access to the app as soon as possible.

On December 15th at 5:52 PM EST, Shogun received a report from a customer indicating issues updating quantities within shopping carts. The Shogun Engineering team immediately began responding to the issue and began assessing the root cause. Upon further investigation, the team noticed an API call to the Shopify platform was throwing an error once a shopping cart had an item added to it. This error prevented further modifications to the shopping cart itself, including adding additional items, adjusting quantities, and removing items from the cart. This issue was widespread and affected multiple sites hosted on Frontend. Shogun contacted Shopify support to make them aware of the issue and immediately began working on a workaround to the problem. At 9:43 PM EST Shogun’s Engineering team completed the necessary updates to work around the problematic Shopify API. Shogun is continuing to work with Shopify on a full resolution to the issue. We have contacted all stores that we have identified to have been impacted. We apologize for any inconvenience this issue may have caused.

This issue has now been resolved and a fix has been implemented. We continue to work together with Shopify on a long-term solution, however, customer checkout is no longer affected. Clients that were affected by the change will receive an email with further information relating to the fix provided.

This issue has now been resolved and a fix has been implemented. We continue to work together with Shopify on a long-term solution, however, customer checkout is no longer affected. Clients that were affected by the change will receive an email with further information relating to the fix provided.

We have identified a temporary workaround in order to address the issue and will implement this shortly. We are also continuing to work together with Shopify on a long-term solution.

We have identified the issue and are working together with Shopify to resolve it.

We are currently investigating an issue with customer checkouts. This includes, for example, the ability to add multiple items to the cart.

This incident has been resolved.

Our infrastructure provider has resolved the issue. Shogun will continue to monitor.

Our infrastructure provider is currently experiencing some issues. Users may experience slow loading times or issues with loading Shogun Frontend and Page Builder.

This incident has been resolved.

Shopify report all systems operational, so this issue should no longer occur. We will continue to monitor the situation for the rest of the day.

Shopify is reporting issues with their checkout systems which may negatively affect the ability for customers on FE sites linked to Shopify to checkout. The issue appears to be intermittent and attempts made a few minutes after a failed checkout will often succeed. We will continue to monitor the situation, and full details on Shopify's status can be found at https://www.shopifystatus.com/

This incident has been resolved and syncs should be working as expected.

All syncs are back to normal. We have deployed changes to improve the performance and reliability of syncing. We are actively monitoring for any changes in performance.

Due to internal changes being done to optimize data syncing, e-commerce data syncs might not be going through in Frontend. This means that recently updated information may be missing from the IDE and when you publish your store. Live sites are unaffected.

This has now been resolved and Shopify syncs should be working again as expected.

Shopify syncs may be impacted due to Shopify's outage. You can monitor the status at https://www.shopifystatus.com/.

Maintenance is now complete.

All e-commerce data is coming through and syncing has resumed. Heroku report that maintenance may continue for the next few days. Frontend should not be affected by further updates, but Shogun will continue to monitor this incident and update it as needed. Publishing can resume and all systems are currently operational.

Due to maintenance on a third party component (Heroku) e-commerce data syncs are currently delayed in Frontend. This means that recently updated information may be missing from the IDE. Live sites are unaffected, but we ask our customers not to publish until this incident is resolved.

**Summary:** From 8:40 pm ET on September 21st, 2022 to 11:52 AM ET on September 22nd, 2022, Shogun Frontend’s site builder was unavailable. When a new build was triggered, customers received an error message asking them to contact Shogun support. This was due to the underlying service that powers the site builder being unavailable for the duration of this incident. **Details:** Shogun partners with a global leader in infrastructure as a service as its infrastructure provider for storefront builds as well as storage of the resulting static assets output by the Frontend builder. Shogun maintains a geographically redundant builder and storage infrastructure within our provider. At 8:40 PM ET Shogun was alerted to errors within the Frontend builder infrastructure. The error indicated Shogun's account could no longer access the service underlying the builder. Our provider did not provide Shogun with any prior communication or warning that access to the service would be affected in any way. Shogun’s Engineering team immediately engaged with support at our provider to re-establish access to the underlying service. In parallel, Shogun’s Engineering team evaluated and planned alternative solutions if access was not restored in a timely fashion. Due to the fact that access was cut on an account level, the geographic redundancy previously established by Shogun did not allow for failover. Shogun’s Engineering team then began re-creating the Frontend builder infrastructure in a separate account at our provider to restore service. At 11:52 AM ET Shogun’s Engineering team completed the installation, configuration and testing of the new builder infrastructure. Shogun Engineering continues to work with our partners to restore access to the underlying service on our original account. **Preventative Measures:** Shogun will be investigating other technology partnerships for the Frontend site builder and will maintain backup builder infrastructure in a separate account which will allow for an instantaneous failover to a backup builder in case of similar issues in the future. Shogun is continuing to work with our provider on their own RCA for this issue and we will provide relevant updates as more information becomes available.

We have resolved this incident, and have put in place additional measures to allow for instantaneous failover to a backup builder in case of similar issues in the future. A post-mortem will be posted shortly.

We are aware of intermittent build failures and are working to increase the amount of resources allocated to our builder infrastructure. In the event that a build fails, please wait a few minutes and retry.

The issue has been resolved and users can now build and publish. We will be actively monitoring this for the rest of the day. If you experience any difficulties building or publishing please contact support at https://getshogun.atlassian.net/servicedesk/customer/portals

We are continuing to work on a fix for this issue.

We are continuing to work with our hosting provider on this issue and are simultaneously working to bring redundant infrastructure online.

There is currently an issue preventing Frontend builds from completing. We have identified the source and are working to resolve it. Thank you for your patience.

The incident has been fully resolved and all services are stable. Please note that all non-production stores may have a slight delay in full-service restoration. Should you encounter any issues, please contact Support via the Customer Portal.

The issue has been identified and a fix is now in place. We are monitoring all services.

Shogun is currently experiencing an outage - we are currently investigating.

This issue is no longer occurring. If you experience any instances of broken images, please contact support at https://getshogun.atlassian.net/servicedesk/customer/portals

Cloudinary have implemented a fix and the issue appears to be resolved. We will continue to monitor to see if this issue reoccurs.

Due to an external disruption in Cloudinary services, some images are failing to load. We are monitoring the situation. For full details, see Cloudinary's status page at https://status.cloudinary.com/

All systems are operational. Should you need any assistance, please contact us using the Customer Portal at anytime.

The incident has been resolved. Our Engineering team will continue to monitor.

We are seeing increased rates of failure to resolve DNS on herokuapp.com domains and custom domains both in Common Runtime and Private Space. This is causing failed requests to customers' apps. Shogun Users may experience difficulties logging in and using the platform. Engineering is actively investigating this issue and we'll provide an update shortly.

All systems are confirmed operational. Should you face any issues, please contact us using the Customer Portal and we will be happy to assist.

Systems are now operational for both Frontend and Page Builder. We will continue to monitor the resolution - should you face any issues, please contact support via the Customer Portal.

Due to issues with our hosting provider, Shogun Frontend is currently unavailable. Performance of Page Builder is also impacted. We are currently investigating and monitoring the situation.

This issue is no longer occurring. Please contact our support team if you have any further issues at: https://getshogun.atlassian.net/servicedesk/customer/portal/1. For further details on the issue, please see the Heroku status page incident here: https://status.heroku.com/incidents/2451

Our team has identified an issue with a 3rd party provider. This issue appears to have been resolved, however, you may need to clear your cookies since access tokens have expired (which may prevent the logout button from showing). If you run into issues, please contact support at https://getshogun.atlassian.net/servicedesk/customer/portal/1. You can also find additional information on the Heroku status page here: https://status.heroku.com/

We are aware of an issue that is affecting access to the Frontend portal. Your live store will not be affected. We will update this incident as more details become available.

[Page Builder] We have identified and resolved the issues that users were experiencing. Services may take some time to fully recover, but if after a sufficient amount of time you are still experiencing issues, please contact our support team at support[at]getshogun.com. Thank you for your patience.

[Page Builder] We are currently investigating issues with the Page Builder application which may result in slow or failed publishing, and/or authentication issues when opening the application. This is only affecting Shogun Page Builder.

This issue has been resolved. If you continue to have any issues accessing Shogun Page Builder, please get in touch with our 24/7 Support: https://getshogun.com/contact

Services are recovering and we are monitoring for further issues. Services may take some time to fully recover, Shogun Page Builder may not be immediately available.

We have identified where this issue stems from and are awaiting further updates from a third-party provider. For more information, see their status page below: https://status.heroku.com/incidents/2402

We are currently investigating an issue that is affecting the availability of Shogun Page Builder and our Help Centre. We will have updates soon on the cause. This will not affect your live store.

Shopify is now reporting all systems are operational. Thank you for your patience. https://www.shopifystatus.com/

Shopify is currently experiencing an outage that is impacting their admin and checkout. The status of the Shopify incident can be monitored at: https://www.shopifystatus.com/incidents We will update this incident as Shopify's services recover.

This incident has been resolved.

We are continuing to monitor for any further issues.

This issue has been resolved, we are monitoring for changes.

We are continuing to monitor this third-party outage.

This issue has been identified as an issue with AWS that's having an affect on a third-party service: https://status.aws.amazon.com/

We are continuing to investigate this issue.

We are currently investigating issues with an upstream service. Shogun Page Builder may not be accessible during this time period, we are closely monitoring this situation for updates.

This incident has been resolved.

A fix has been applied and we are monitoring the performance of the app. During this time, app functionality may not be fully stable.

The issue has been identified and a fix is being implemented.

We are currently experiencing slow syncing of data between e-commerce platforms and Shogun. This may also affect app performance. This will not affect the content on your live store, but may affect the speed at which updates populate.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This issue was caused by an incident with Akamai DNS \(you can check out their incident on the [Akamai Status Page](https://edgedns.status.akamai.com/incidents/n5zl6dythvfv)\) which had a knock-on affect on our Content Provider, UploadCare \(you can check out their incident on the [UploadCare Status Page](https://status.uploadcare.com/incidents/mm04zgrj7d89)\) - this, unfortunately, caused images to no longer show on Shogun created pages for the duration of the outage. We are investigating methods of mitigating this risk in the future to ensure that this does not happen again. Thank you for your patience.

This issue has been resolved. Please contact Shogun support if you are still experiencing issues with your pages.

Services are beginning to return - we are monitoring for changes.

This issue has been identified as a third-party outage. We are working with this third party to restore services to Shogun users.

We are continuing to investigate this issue and hope to have more news to share soon.

We are currently investigating an elevated level of cases where images are not loading on Shogun pages.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating this issue and will post status updates as we know more. Thanks for your patience and understanding.

This incident has been resolved.

We are currently investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue and will provide updates once we have more information.

Publishing errors should now be resolved. If you continue to experience issues publishing pages, please contact support.

Our engineers are working hard to resolve this issue.

We're experiencing an elevated level of page publishing errors and are currently looking into the issue.