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DHL Express is fully prepared and has contingency plans in place during labor disruptions to continue servicing its customers. Effective June 8, 2025, you may continue printing shipping labels destined for Canada through DHL Express from ShipWorks.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

<b>Effective Friday, May 23, 2025,</b> Canada Post continues to operate with CUPW banning overtime work. Customers may experience delays. At this time, there are NO rotating strikes or national work stoppages. Learn more: <a href="https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/negotiations-list.page">www.canadapost-postescanada.ca</a> <b>U.S. Carrier Update </b> Effective Friday, May 23, 2025, GlobalPost Economy International and Standard International services to Canada are back to normal operations and available. Effective Sunday, May 18, 2025, UPS will implement a Surge Fee for Air and Ground for UPS shipments as follows: UPS Standard® to Canada: $0.49 USD /pkg, All Other Services to Canada: $0.49 USD/per pound.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are continuing to investigate this issue.

Effective Friday, May 23, 2025, Canada Post continues to operate with CUPW banning overtime work. Customers may experience delays. At this time, there are NO rotating strikes or national work stoppages. Learn more: www.canadapost-postescanada.caU.S. Carrier Update Effective Friday, May 23, 2025, GlobalPost Economy International and Standard International services to Canada are back to normal operations and available.Effective Sunday, May 18, 2025, UPS will implement a Surge Fee for Air and Ground for UPS shipments as follows: UPS Standard® to Canada: $0.49 USD /pkg, All Other Services to Canada: $0.49 USD/per pound.

This incident has been resolved.

Starting April 2, 2025, UPS will replace the name SurePost® with Ground Saver® as its economy product. This change will appear in all shipping, billing, pricing systems, and labels. For Ground Saver, the free Declared Value Coverage will be reduced from $100 to $20. To make up the difference, customers can purchase ShipWorks insurance starting at $0.99 per $100 of insured value. For more info, please visit <a href="https://support.shipworks.com/hc/en-us/articles/4407065438235-ShipWorks-Insurance">Our ShipWorks Insurance Guide</a>.

Thank you for your patience while ShipWorks Engineers worked to resolve your issues. Please upgrade your ShipWorks Platforms to version 12.3.1.15652 to reflect the changes made.

A fix has been implemented to resolve the issue preventing merchants from processing FedEx shipments. Please upgrade your ShipWorks application to the latest version by visiting our <a href="https://www.shipworks.com/download-customer/">Download Page</a>. Once upgraded to version 12.3.1.15652, you will no longer experience the error preventing FedEx labels from printing.

ShipWorks Engineers are aware of the technical issues impacting some FedEx services. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

Thank you for your patience while ShipWorks Engineers worked to resolve your issues.

ShipWorks Engineers are aware of the technical issues impacting FedEx shipments. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

Thank you for your patience while ShipWorks Engineers worked to resolve your issues. Please close and reopen ShipWorks Platforms to reflect the changes made.

ShipWorks Engineers are aware of the technical issues impacting the ability to import orders. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

We are continuing to monitor for any further issues.

Please see below for the latest updates as of December 20, 2024

Please see below for the latest updates as of December 20, 2024

We are continuing to monitor for any further issues.

Effective Monday, January 6, 2025, USPS will resume full service to Canada and begin accepting mail and packages again. Starting Monday, January 6, 2025, you can create and print USPS labels destined for Canada using your ShipWorks account. Please note that due to the recent CUPW strike and accumulated backlog, shipments may experience delays. GlobalPost: Effective Monday, January 6, 2025, GlobalPost has resumed full service to Canada, including P.O. Boxes and previously restricted postal codes, and is now accepting mail and packages again for these destinations.

This incident has been resolved.

In honor of former President, Jimmy Carter, USPS will observe a National Day of Observance on Thursday, January 9th. On this day, mail deliveries, retail services, and administrative office activity will be temporarily suspended. Commercial drop-offs will continue to be accepted and processed and limited package delivery will occur to prevent impacts. Regular operations will resume on Friday, January 10th. More info: https://postalpro.usps.com/node/13715

Thank you for your patience while ShipWorks Engineers worked to resolve your issues. Please close and reopen ShipWorks Platforms to reflect the changes made.

ShipWorks Engineers are aware of the technical issues impacting FedEx. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

Thank you for your patience while ShipWorks Engineers worked to resolve your issues.

ShipWorks is aware of the technical issues impacting the ShipWorks Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

Thank you for your patience while our integrators worked to resolve your issues. If needed, please close and reopen ShipWorks Platforms in order to reflect the changes made.

ShipWorks is aware of the technical issues UPS shipments and some merchants' ability to download orders. We are actively monitoring the status of these issues and will provide updates as they become available.

ShipWorks is aware of the technical issues UPS. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

Thank you for your patience while ShipWorks Engineers worked to resolve your issues. If needed, please close and reopen ShipWorks Platforms to reflect the changes made.

ShipWorks Engineers are aware of the technical issues impacting Shopify. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

Thank you for your patience while ShipWorks Engineers worked to resolve your issues.

ShipWorks Engineers are aware of the technical issues impacting integrated features preventing orders from importing into the application. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

Thank you for your patience while our UPS worked to resolve issue preventing merchants from processing UPS shipments within ShipWorks.

Our team is still in communication with UPS, investigating the cause and fix for the issue preventing merchants from printing UPS labels Thank you for your continued patience.

Our teams are still communicating with UPS to further investigate the issues that are preventing our merchants from processing UPS labels. Thank you for your continued patience.

ShipWorks is aware of the technical issues impacting <a href="https://downdetector.com/status/ups/">UPS Shipments</a> We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

Thank you for your patience while UPS worked to resolve your issues.

We are continuing to investigate this issue.

ShipWorks is aware of the technical issues impacting <a href="https://downdetector.com/status/ups/">UPS Shipments</a> We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

Thank you for your patience while ShipWorks Engineers worked to resolve your issues.

Our engineers have completed the necessary changes. As of 1:20 PM Central Time, you should begin to see functionality restored in your application.

ShipWorks is aware of the technical issues impacting the ShipWorks Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

Thank you for your patience while our integrators worked to resolve your issues.

Our Engineers are continuing to investigate this issue. Thank you for your patience.

ShipWorks is aware of the technical issues impacting UPS. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

Thank you for your patience while ShipWorks Engineers worked to resolve your issues.

Our Engineers are continuing to investigate this problem. Thank you for your continued patience.

ShipWorks Engineers are aware of the technical issues impacting the ability to download Amazon, Shopify, and Etsy orders. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

Thank you for your patience while our integrators worked to resolve your issues. Please close and reopen ShipWorks Platforms in order to reflect the changes made. *****MUST CHOOSE COMPONENT TO RESOLVE THEN DELETE THIS LINE!!*****

ShipWorks is aware of the technical issues impacting USPS carriers. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

Thank you for your patience while our integrators worked to resolve your issues.

Our partners at <a href="https://www.insureship.com/app.php/">InsureShip</a> have updated us that significant progress is being made. We will notify you as soon as all services are restored.

Our partners at <a href="https://www.insureship.com/app.php/">InsureShip</a> are diligently working to resolve their timeout errors. We will notify you as soon as the issue is resolved.

ShipWorks is aware of the technical issues impacting the ability to add insurance to shipments. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

Thank you for your patience while our integrators worked to resolve your issues processing UPS shipments.

ShipWorks is aware of the technical issues impacting UPS Shipments. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

Thank you for your patience while our integrators worked to resolve issues impacting your ability to view carrier rates.

ShipWorks is aware of the technical issues causing a delay in getting carrier rates and processing shipments. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

Thank you for your patience while our integrators worked to resolve your issues.

ShipWorks Support is aware of the technical issues impacting inbound phone calls. We are actively monitoring the status of these issues and will provide updates as they become available to us. Thank you for your patience!

Thank you for your patience while our integrators worked to resolve your issues.

We are continuing to investigate this issue.

ShipWorks is aware of the technical issues impacting integrated carriers. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience! You can also check the status at the carrier's status page, https://www.fedex.com/apps/systemunavailable/

Thank you for your patience while Auctane Engineers worked to resolve your issues. Please close and reopen ShipWorks Platforms to reflect the changes made.

ShipWorks is aware of the technical issues impacting integrated carriers. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

Thank you for your patience while our integrators worked to resolve your issues.

ShipWorks is aware of the technical issues impacting merchant's ability to apply insurance to shipments. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

Thank you for your patience while our integrators worked to resolve your issues. Please close and reopen ShipWorks Platforms in order to reflect the changes made.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

ShipWorks Engineers are aware of the technical issues impacting Shift4Shop (3d Cart) marketplaces. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

Thank you for your patience while our integrators worked to resolve your issues. Please close and reopen ShipWorks Platforms in order to reflect the changes made.

Thank you for your patience while ShipWorks Engineers worked to resolve your issues.

ShipWorks Engineers are aware of the technical issues impacting integrated features. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

Thank you for your patience while ShipWorks Engineers worked to resolve your issues with your Shopify orders.

The issue has been identified and a fix is being implemented.

ShipWorks is aware of the technical issues impacting some merchants' who are unable to import country codes for international orders. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

Thank you for your patience while ShipWorks Engineers worked to resolve your issue printing labels. You should be able to print USPS labels without interruption. Thank you.

We are continuing to work on a fix for this issue.

The issue has been identified and a fix is being implemented.

ShipWorks is aware of the technical issues impacting integrated carriers. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

Thank you for your patience while our integrators worked to resolve your issues. Please close and reopen ShipWorks Platforms in order to reflect the changes made. *****MUST CHOOSE COMPONENT TO RESOLVE THEN DELETE THIS LINE!!*****

ShipWorks is aware of the technical issues impacting integrated carriers. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

Thank you for your patience while our integrators worked to resolve your issues.

ShipWorks is aware of the technical issues impacting integrated carriers. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are investigating widespread occurrences of timeouts and "An unexpected error occurred." error messages being returned for multiple carriers

This incident has been resolved.

FedEx is currently experiencing an outage that is causing a ""General Failure" error when users attempting to process labels. We are monitoring the situation with FedEx and will follow up once this outage is resolved.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are continuing to investigate issues impacting merchants' ability to download orders from the ShipWorks Hub. Our development team is aware of the issue and are working on a resolution. Thank you for your patience and sorry for the inconvenience .

This incident has been resolved.

Good morning. ShipWorks is currently experiencing errors when trying to create USPS labels. We are aware of the impact this has on you, and we are working to identify the issue! We will provide frequent updates on our progress. Thank you for your continued patience, and check back soon!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

ShipWorks is aware of the current performance issues impacting merchants' ability to download orders to ShipWorks. We are actively investigating this issue. We will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Investigating - ShipWorks is aware of the current performance issues impacting ShipWorks We are actively investigating this issue. We will provide updates as they become available to us. Thank you for your patience!

This incident has been resolved.

We are continuing to investigate this issue.

We are aware of an issue merchants are having with creating UPS labels. This is being investigated by our teams. When we have additional information, we will follow up here.

This incident has been resolved.

We have received several reports of an error being returned when attempting to create an international label with Fedex. Our developer team is currently investigating this issue.

Thank you for your patience while ShipWorks Engineers worked to resolve your issues. Please do not hesitate to reach out to our <a href="https://support.shipworks.com/hc/en-us/requests/new"> Support team </a>if you continue to experience issues downloading and processing your orders.

ShipWork's Engineers have implemented a fix and we are continuing to monitor the situation. Please do not hesitate to reach out to our <a href="https://support.shipworks.com/hc/en-us/requests/new"> Support team </a>if you continue to experience issues downloading and processing your orders. Thank you for your patience!

As of 9:00 a.m. Central Time, we are aware of an issue impacting merchants ability to utilize ShipWorks. We are currently investigating the issues and will provide updates as they become available to us. Thank you for your patience!

ShipWork's Engineers have implemented a fix and we are monitoring the situation. Please do not hesitate to reach out to our Support team if you continue to experience issues downloading and processing your orders. Thank you for your patience!

As of 12:15 p.m. Central Time, ShipWorks is still aware of technical issues impacting merchants’ ability to use our software. We are continuing to work on a fix for this issue. Thank you for your patience.

The issue has been identified and a fix is being implemented.

ShipWorks is aware of the technical issues impacting overall performance within the ShipWorks Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

Thank you for your patience while our partners worked to resolve your issue. All merchants should be able to download and process Amazon shipments as normal. If you run into any issues, please email us at Support@shipWorks.com or reach out to our <a href="https://support.shipworks.com/hc/en-us/requests/new"> Support team </a> and we will be happy to follow up with you. Thank you.

As of 5:00p.m Central Time on Wednesday December 7th, ShipWorks is still aware of issues impacting the ability to download and process Amazon orders. We are actively monitoring the status of these issues and will provide updates as they become available. You can also check the status of this Incident on <a href="http://status.mws.amazon.com/"> Amazon’s Status Page</a> Thank you for your patience!

As of 11:00 Central Time, ShipWorks is still aware of issues impacting the ability to download and process Amazon orders. We are actively monitoring the status of these issues and will provide updates as they become available. You can also check the status of this Incident on <a href="http://status.mws.amazon.com/"> Amazon’s Status Page</a> Thank you for your patience!

We are continuing to investigate issues impacting merchants' ability to download and process shipments from your Amazon marketplace. You can also check the status of this Incident on <a href="http://status.mws.amazon.com/"> Amazon’s Status Page</a> Thank you for your patience!

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

ShipWorks is aware of the technical issues impacting merchants ability to download and process shipments from your Amazon marketplace. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Investigating - ShipWorks is aware of the current performance issues impacting ShipWorks We are actively investigating this issue. We will provide updates as they become available to us. Thank you for your patience!

Thank you for your patience while our Engineers worked to resolve your issues. As of 11/4 at 4:00 PM Central Time, Amazon orders should be downloading correctly. Please do not hesitate to reach out to our Support team if you continuing to encounter problems with your Amazon orders.

We apologize for the inconvenience you've experienced downloading your Amazon orders and appreciate your patience. As of 11/4 at 4:00 PM Central Time Amazon orders should be downloading correctly. Please do not hesitate to reach out to our Support team if you continuing to encounter problems with your Amazon orders. Thank you.

We are continuing to monitor the issue with downloading Amazon orders. All new orders should have correct information and we are diligently working to gather information and correct previously imported orders. We thank you for your continued patience.

ShipWorks Engineers are aware of the technical issues with Amazon orders. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!

Thank you for your patience while our partners worked to resolve your issues with processing Stamps.com shipments. You should be able to process shipments without any further interruption. Thank you

ShipWorks is aware of the technical issues impacting the ability to process your shipments using Stamps.com. We are actively monitoring the status of these issues and will provide updates as they become available. You can also check the status of this Incident on <a href="https://status.stamps.com/"> Stamps.com's Status Page</a> Thank you for your patience!

Thank you for your patience while our partners worked to resolve your issues with processing Priority shipments. You should be able to process your shipments without further interruption. Thank you for your patience!

ShipWorks is aware of the technical issues impacting the ability to process Priority labels. We are actively monitoring the status of these issues and will provide updates as they become available. You can also check the status on <a href="https://status.stamps.com/"> Stamps.com's Status Page</a> or <a href="https://status.endicia.com/"> Endicia's Status Page</a> Thank you for your patience!

ShipWorks is aware of the technical issues impacting the ability to process Priority labels. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

Thank you for your patience while our integrators worked to resolve your issues. Amazon Buy Shipping Services should be fully operational. Please let us know if you continue to encounter any issues. Thank you!

ShipWorks is aware of the technical issues impacting Amazon Buy Shipping Carriers. We are actively monitoring the status of these issues and will provide updates as they become available. You can also check the status at <a href="http://status.mws.amazon.com/"> Amazon Services' status page</a>. Thank you for your patience!

Thank you for your patience while ShipWorks Engineers worked to resolve your issues. Please close and reopen ShipWorks Platforms to reflect the changes made.

We are continuing to investigate this issue.

ShipWorks Engineers are aware of technical issues impacting some merchants’ ability to download Amazon orders. We are actively working to resolve the issue and will provide updates as they become available Thank you for your patience.

Thank you for your patience while ShipWorks Engineers worked to resolve your issues. Please close and reopen ShipWorks Platforms to reflect the changes made.

ShipWorks is aware of the technical issues impacting integrated DHL eCommerce accounts. We are actively investigating and will provide updates as they become available. Thank you for your patience!

Thank you for your patience while our integrators worked to resolve your issues. Please close and reopen ShipWorks Platforms in order to reflect the changes made.

ShipWorks is aware of the technical issues impacting integrated FedEx accounts. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience! You can also check the status here, https://www.shippingapimonitor.com/index.html