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Shippo is currently Operational

Last checked Jul 29, 2025 17:54 UTC from Shippo's official status page

Historical record of incidents for Shippo

Jul 16, 2025

Report: "Elevated error rate on CDL Tracking"

Last update 2025-07-16T22:53:13.622Z

investigating2025-07-16T22:53:13.620Z

We have detected an elevated error rate from CDL Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Report: "Elevated error rate on Poste Italiane services"

Last update 2025-07-16T16:19:42.778Z

investigating2025-07-16T16:14:09.000Z

We are experiencing multiple issues with Poste Italiane services. We have reached out to the carrier and and actively monitoring the status of these issues and will provide further updates soon.

Jul 14, 2025

Report: "Issue affecting USPS International Labels"

Last update 2025-07-14T22:34:24.245Z

investigating2025-07-14T22:34:24.240Z

We are currently experiencing an issue with USPS International label purchases with Shippo's account, resulting in failed requests due to token authorization errors. We are actively monitoring the issue and are in contact with the carrier to work toward a resolution.

Report: "Elevated error rate on FedEx"

Last update 2025-07-14T16:24:38.837Z

identified2025-07-14T16:24:38.835Z

We have detected an elevated error rate from FedEx API around July 14th 3:30pm UTC. Our team has contacted the carrier and we are monitoring the situation.

Jul 5, 2025

Report: "Elevated error rate on Royal Mail (Storefeeder) Tracking"

Last update 2025-07-05T22:32:26.672Z

investigating2025-07-05T22:32:26.669Z

We have detected an elevated error rate from Royal Mail (Storefeeder) Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Jul 2, 2025

Report: "Canada Post - Temporary outage"

Last update 2025-07-02T18:57:52.584Z

investigating2025-07-02T18:57:52.581Z

Canada Post is currently undergoing scheduled maintenance. Services may be temporarily unavailable until further notice.

Jun 30, 2025

Report: "Canada Post Tracking Maintenance"

Last update 2025-06-30T22:00:00.000Z

In progress2025-06-30T22:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Update2025-06-30T11:00:00.000Z

We will be undergoing scheduled maintenance during this time.

Scheduled2025-06-30T11:00:00.000Z

Canada Post will be performing a scheduled outage from June 30, 2025 at 22:00 UTC to July 2, 2025 at 11:00 UTCDuring this time, all Canada Post services will be fully unavailable—including label generation, tracking, rate calculation, and refund requests. All API requests for any of their services will return a 400 error, and all Canada Post services will not show up in the Web App. Once the maintenance is complete, all services should return to normal

Report: "Elevated error rate on USPS Tracking"

Last update 2025-06-30T07:07:00.000Z

Resolved2025-06-30T07:07:00.000Z

This incident has been resolved.

Investigating2025-06-30T05:51:00.000Z

We have detected an elevated error rate from USPS's Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Report: "Elevated error rate on USPS Tracking"

Last update 2025-06-30T05:51:47.659Z

investigating2025-06-30T05:51:47.656Z

Jun 29, 2025

Report: "Elevated error rate on Poste Italiane Tracking"

Last update 2025-06-29T06:05:00.000Z

Resolved2025-06-29T06:05:00.000Z

This incident has been resolved.

Update2025-06-28T19:17:00.000Z

We are continuing to investigate this issue.

Investigating2025-06-28T19:15:00.000Z

We have detected an elevated error rate from Poste Italiane's Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Jun 28, 2025

Report: "Elevated error rate on Poste Italiane Tracking"

Last update 2025-06-28T19:17:54.406Z

investigating2025-06-28T19:17:54.403Z

We are continuing to investigate this issue.

investigating2025-06-28T19:15:48.442Z

Report: "DPD UK Scheduled Maintenance"

Last update 2025-06-28T17:15:00.000Z

Completed2025-06-28T17:15:00.000Z

The scheduled maintenance has been completed.

In progress2025-06-28T16:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-06-28T01:16:00.000Z

DPD UK will perform maintenance on their system from June 28th 2025 04:00 PM UTC to 05:15 PM UTC.During the cited timeframe, users will be unable to log in and create labels.

Jun 27, 2025

Report: "Elevated error rate on APG Shipment Service"

Last update 2025-06-27T21:32:53.521Z

investigating2025-06-27T21:32:53.519Z

We have detected an elevated error rate from APG's Shipment API. Our team has contacted the carrier and we are monitoring the situation.

Report: "Elevated error rate on APG Shipment Service"

Last update 2025-06-27T21:32:00.000Z

Investigating2025-06-27T21:32:00.000Z

We have detected an elevated error rate from APG's Shipment API. Our team has contacted the carrier and we are monitoring the situation.

Jun 26, 2025

Report: "USPS QR Codes Scheduled Maintenance"

Last update 2025-06-26T02:00:00.000Z

Completed2025-06-26T02:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-06-26T01:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-06-19T12:53:00.000Z

USPS Label Broker will be performing maintenance on their tracking APIs from June 26, 2025 at 1:00 AM to June 26, 2025 at 2:00 AM UTC During this time, both Label Providers and Requestors may be unable to communicate with the Label Broker service. It is estimated that full service will be restored within 1 hour

Jun 23, 2025

Report: "Delay with USPS Tracking updates"

Last update 2025-06-23T03:29:00.000Z

Resolved2025-06-23T03:29:00.000Z

This incident has been resolved.

Investigating2025-06-23T03:10:00.000Z

We are experiencing difficulties in receiving USPS Tracking updates and have escalated the issue with the carrier. and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Report: "Delay with USPS Tracking updates"

Last update 2025-06-23T03:10:57.448Z

investigating2025-06-23T03:10:57.445Z

Jun 21, 2025

Report: "Elevated error rate on FedEx's Transaction Service"

Last update 2025-06-21T03:35:00.000Z

Resolved2025-06-21T03:35:00.000Z

This incident has been resolved.

Investigating2025-06-21T03:14:00.000Z

We have detected an elevated error rate from FedEx's Transaction API. Our team has contacted the carrier and we are monitoring the situation.

Report: "Shippo Scheduled Maintenance"

Last update 2025-06-21T03:30:00.000Z

Completed2025-06-21T03:30:00.000Z

The scheduled maintenance has been completed.

In progress2025-06-21T02:30:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-06-06T20:06:00.000Z

Shippo has an upcoming scheduled maintenance window on June 20th from 07:30 to 08:30 PM PT. During maintenance, the TLS ciphers on Shippo’s network infrastructure will be updated to conform with our security standards. Services will remain available during maintenance.

Report: "Elevated error rate on FedEx's Transaction Service"

Last update 2025-06-21T03:14:47.338Z

investigating2025-06-21T03:14:47.335Z

We have detected an elevated error rate from FedEx's Transaction API. Our team has contacted the carrier and we are monitoring the situation.

Jun 19, 2025

Report: "Elevated error rate on poste_italiane Tracking"

Last update 2025-06-19T21:38:00.000Z

Resolved2025-06-19T21:38:00.000Z

This incident has been resolved.

Investigating2025-06-19T12:36:00.000Z

We have detected an elevated error rate from poste_italiane's Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Report: "Elevated error rate on poste_italiane Tracking"

Last update 2025-06-19T12:36:39.814Z

investigating2025-06-19T12:36:39.810Z

Jun 17, 2025

Report: "DHL Express Label Failures for Canada – Temporary Service Suspension"

Last update 2025-06-17T23:13:36.021Z

identified2025-06-17T23:13:36.019Z

DHL Express will temporarily suspend shipments to and from Canada starting June 20 Beginning Tuesday, June 17 at 6 pm PT, DHL Express will stop collecting shipments to and from Canada and will temporarily suspend shipping operations in Canada starting on Friday, June 20. Please note that if you attempt to purchase a DHL Express label for shipments to/from Canada after June 17 at 6 pm PT, the transaction will fail. We offer alternative carrier options–such as USPS and UPS–to keep your shipments moving.

Report: "DHL Express Label Failures for Canada – Temporary Service Suspension"

Last update 2025-06-17T23:13:00.000Z

Identified2025-06-17T23:13:00.000Z

DHL Express will temporarily suspend shipments to and from Canada starting June 20Beginning Tuesday, June 17 at 6 pm PT, DHL Express will stop collecting shipments to and from Canada and will temporarily suspend shipping operations in Canada starting on Friday, June 20.Please note that if you attempt to purchase a DHL Express label for shipments to/from Canada after June 17 at 6 pm PT, the transaction will fail.We offer alternative carrier options–such as USPS and UPS–to keep your shipments moving.

Jun 15, 2025

Report: "Elevated error rate on Royal Mail (SF) Tracking"

Last update 2025-06-15T01:07:59.292Z

investigating2025-06-15T01:07:59.288Z

We have detected an elevated error rate from Royal Mail (SF)'s Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Jun 11, 2025

Report: "Elevated error rate on CDL Tracking"

Last update 2025-06-11T13:49:43.283Z

investigating2025-06-11T13:49:43.280Z

We have detected an elevated error rate from CDL's Tracking API . Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Jun 9, 2025

Report: "Elevated error rate on Better trucks & Veho Shipment Service"

Last update 2025-06-09T22:03:28.073Z

investigating2025-06-09T22:03:28.069Z

We have detected an elevated error rate from Better trucks & Veho Shipment API. Our team has actively investigating this issue.

Jun 7, 2025

Report: "Elevated error rate on USPS Tracking"

Last update 2025-06-07T07:39:23.750Z

investigating2025-06-07T07:39:23.747Z

We have detected a drop in USPS tracking updates. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Report: "Elevated error rate on UPS Shipment Service"

Last update 2025-06-07T03:07:08.123Z

investigating2025-06-07T03:07:08.120Z

We have detected an elevated error rate from UPS's Shipment API. Our team has contacted the carrier and we are monitoring the situation.

Jun 6, 2025

Report: "Experiencing the elevated error rates on Authentication service"

Last update 2025-06-06T11:50:42.672Z

investigating2025-06-06T11:50:42.669Z

We're currently observing elevated error rates in the Authentication service. Our engineering team actively investigating on this.

Jun 3, 2025

Report: "Tracking update delay"

Last update 2025-06-03T03:08:31.124Z

resolved2025-06-03T03:08:31.108Z

This incident has been resolved.

investigating2025-06-02T23:05:53.362Z

We are currently experiencing up to a 2-hour delay in tracking updates. Our team is actively monitoring the situation and working to restore normal processing times

Report: "Elevated error rate OnTrac transaction Service"

Last update 2025-06-03T00:26:00.490Z

resolved2025-06-03T00:26:00.475Z

This incident has been resolved.

investigating2025-06-02T23:58:09.248Z

We are continuing to investigate this issue.

investigating2025-06-02T23:24:35.867Z

We have detected an elevated error rate from transaction's API. Our team has contacted the carrier and they confirmed that the issue is on their side. They are currently investigating this.

Jun 2, 2025

Report: "Tracking update delay"

Last update 2025-06-02T22:08:00.000Z

Resolved2025-06-02T22:08:00.000Z

This incident has been resolved.

Investigating2025-06-02T18:05:00.000Z

We are currently experiencing up to a 2-hour delay in tracking updates. Our team is actively monitoring the situation and working to restore normal processing times

Report: "Elevated error rate OnTrac transaction Service"

Last update 2025-06-02T19:26:00.000Z

Resolved2025-06-02T19:26:00.000Z

This incident has been resolved.

Update2025-06-02T18:58:00.000Z

We are continuing to investigate this issue.

Investigating2025-06-02T18:24:00.000Z

We have detected an elevated error rate from transaction's API. Our team has contacted the carrier and they confirmed that the issue is on their side. They are currently investigating this.

Jun 1, 2025

Report: "USPS Tracking Maintenance"

Last update 2025-06-01T01:00:00.000Z

Completed2025-06-01T01:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-31T19:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-29T13:19:00.000Z

USPS will be performing maintenance on their tracking APIs from 05/31/2025 17:00 PDT to 05/31/2025 23:00 PDTDuring this time, USPS Tracking data displayed may be stale.

May 31, 2025

Report: "Elevated error rate on UPS Shipment Service name"

Last update 2025-05-31T02:22:50.991Z

resolved2025-05-31T02:22:50.976Z

This incident has been resolved.

investigating2025-05-31T02:04:08.631Z

We have detected an elevated error rate from UPS's Shipment API. Our team has contacted the carrier and we are monitoring the situation.

May 30, 2025

Report: "Elevated error rate on UPS Shipment Service name"

Last update 2025-05-30T21:22:00.000Z

Resolved2025-05-30T21:22:00.000Z

This incident has been resolved.

Investigating2025-05-30T21:04:00.000Z

We have detected an elevated error rate from UPS's Shipment API. Our team has contacted the carrier and we are monitoring the situation.

May 29, 2025

Report: "Elevated error rate on USPS Shipment service"

Last update 2025-05-29T06:52:14.966Z

resolved2025-05-29T06:52:14.950Z

This incident has been resolved.

investigating2025-05-29T03:43:50.404Z

We have detected an elevated error rate from USPS's Shipment API. Our team has contacted the carrier and we are monitoring the situation.

Report: "Elevated error rate on USPS Shipment service"

Last update 2025-05-29T01:52:00.000Z

Resolved2025-05-29T01:52:00.000Z

This incident has been resolved.

Investigating2025-05-28T22:43:00.000Z

We have detected an elevated error rate from USPS's Shipment API. Our team has contacted the carrier and we are monitoring the situation.

May 26, 2025

Report: "Deutsche Post Scheduled Maintenance"

Last update 2025-05-26T23:00:00.000Z

Completed2025-05-26T23:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-26T22:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled2025-05-20T13:45:00.000Z

Deutsche Post Scheduled Maintenance will perform maintenance on their system from 05/26/2025 20:00 PDT to 05/26/2025 21:00 PDTDuring the cited timeframe, there will be a brief impact on return shipments.

Report: "Elevated error rate on CDL Tracking"

Last update 2025-05-26T06:12:12.429Z

resolved2025-05-26T06:12:12.406Z

This incident has been resolved.

investigating2025-05-26T05:18:39.016Z

Report: "Elevated error rate on CDL Tracking"

Last update 2025-05-26T01:12:00.000Z

Resolved2025-05-26T01:12:00.000Z

This incident has been resolved.

Investigating2025-05-26T00:18:00.000Z

May 25, 2025

Report: "Elevated error rate on royal_mail_sf transaction"

Last update 2025-05-25T01:34:25.632Z

resolved2025-05-25T01:34:25.617Z

This incident has been resolved.

investigating2025-05-25T01:05:55.679Z

We have detected an elevated error rate from royal_mail_sf transaction API. Our team has contacted the carrier and we are monitoring the situation.

May 24, 2025

Report: "Elevated error rate on royal_mail_sf transaction"

Last update 2025-05-24T20:34:00.000Z

Resolved2025-05-24T20:34:00.000Z

This incident has been resolved.

Investigating2025-05-24T20:05:00.000Z

We have detected an elevated error rate from royal_mail_sf transaction API. Our team has contacted the carrier and we are monitoring the situation.

May 23, 2025

Report: "Delay in Tracking Updates Across All Carriers"

Last update 2025-05-23T05:45:55.053Z

resolved2025-05-23T05:45:55.038Z

This incident has been resolved.

monitoring2025-05-23T01:42:03.377Z

The issue has been resolved and all tracking statuses are being updated and should be fully recovered by 10:30 PM PT.

monitoring2025-05-23T00:43:20.925Z

A fix has been deployed and we are monitoring the results

identified2025-05-23T00:34:55.168Z

We’ve identified the cause, and our team is actively working on a fix

investigating2025-05-23T00:19:20.531Z

We are currently seeing a decrease in tracking updates impacting all carriers. We are actively investigating and will post further updates soon

Report: "Delay in Tracking Updates Across All Carriers"

Last update 2025-05-23T00:45:00.000Z

Resolved2025-05-23T00:45:00.000Z

This incident has been resolved.

Update2025-05-22T20:42:00.000Z

The issue has been resolved and all tracking statuses are being updated and should be fully recovered by 10:30 PM PT.

Monitoring2025-05-22T19:43:00.000Z

A fix has been deployed and we are monitoring the results

Identified2025-05-22T19:34:00.000Z

We’ve identified the cause, and our team is actively working on a fix

Investigating2025-05-22T19:19:00.000Z

We are currently seeing a decrease in tracking updates impacting all carriers. We are actively investigating and will post further updates soon

May 21, 2025

Report: "Deutsche Post Tracking Maintenance"

Last update 2025-05-21T19:30:00.000Z

Completed2025-05-21T19:30:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-21T18:30:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Update2025-05-15T06:29:00.000Z

We will be undergoing scheduled maintenance during this time.

Scheduled2025-05-15T06:26:00.000Z

Deutsche Post will be performing maintenance on their tracking APIs from 2025-05-21 16:30 PST-2025-05-21 17:30 PST. During this time, tracking information will not be available for any Deutsche Post shipments.

May 20, 2025

Report: "DPD DE Scheduled Maintenance"

Last update 2025-05-20T12:00:00.000Z

Completed2025-05-20T12:00:00.000Z

The scheduled maintenance has been completed.

In progress2025-05-20T11:00:00.000Z

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Update2025-05-14T08:09:00.000Z

We will be undergoing scheduled maintenance during this time.

Scheduled2025-05-14T07:29:00.000Z

DPD DE will perform maintenance on their system from 20-05-2025 9:00 AM PT to 20-05-2025 10:00 AM PTDuring the cited timeframe, DPD Germany's web service is available to a limited extend. Interruptions within the connections can occur.

May 15, 2025

Report: "Elevated error rate on USPS Transaction"

Last update 2025-05-15T09:31:37.086Z

resolved2025-05-15T09:31:37.069Z

This incident has been resolved.

monitoring2025-05-15T08:58:28.798Z

A fix has been implemented and we are monitoring the results.

identified2025-05-15T06:05:50.895Z

The issue has been identified and a fix is being implemented.

investigating2025-05-15T04:10:20.264Z

We have detected an elevated error rate from USPS Transaction API. Our team has contacted the carrier and we are monitoring the situation.

May 13, 2025

Report: "Elevated error rate on Post Italiane Tracking"

Last update 2025-05-13T14:05:24.930Z

resolved2025-05-13T14:05:24.915Z

This incident has been resolved.

investigating2025-05-09T12:08:33.058Z

We have detected an elevated error rate from Post Italiane's Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

May 11, 2025

Report: "Elevated error rate on royal_mail_sf_track Tracking"

Last update 2025-05-11T05:18:09.559Z

resolved2025-05-11T05:18:09.540Z

This incident has been resolved.

investigating2025-05-10T23:37:06.665Z

We are continuing to investigate this issue.

investigating2025-05-10T23:35:45.996Z

We have detected an elevated error rate from royal_mail_sf_track's Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

May 8, 2025

Report: "Elevated error rate on Poste Italiane Tracking"

Last update 2025-05-08T21:37:46.354Z

resolved2025-05-08T21:37:46.338Z

This incident has been resolved.

investigating2025-05-08T19:58:25.890Z

May 5, 2025

Report: "Elevated error rate on USPS Tracking"

Last update 2025-05-05T01:33:03.388Z

resolved2025-05-05T01:33:03.372Z

This incident has been resolved.

investigating2025-05-04T14:52:47.121Z

We have detected an elevated error rate from USPS Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

May 4, 2025

Report: "Elevated error rate on royal_mail_sf Tracking"

Last update 2025-05-04T01:03:13.800Z

resolved2025-05-04T01:03:13.785Z

This incident has been resolved.

investigating2025-05-03T22:59:26.768Z

We have detected an elevated error rate from royal_mail_sf's Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

May 2, 2025

Report: "Elevated error rate on EVRi Transaction service"

Last update 2025-05-02T02:18:24.119Z

resolved2025-05-02T02:18:24.104Z

This incident has been resolved.

investigating2025-05-01T05:59:41.327Z

We have detected an elevated error rate from EVRi's Transaction API. Our team has contacted the carrier and we are monitoring the situation.

Apr 26, 2025

Report: "Elevated error rate on FedEx's Transaction service"

Last update 2025-04-26T15:33:51.144Z

resolved2025-04-26T15:33:51.129Z

This incident has been resolved.

investigating2025-04-26T14:42:31.546Z

We have detected an elevated error rate from FedEx's Transaction API. Our team has contacted the carrier and we are monitoring the situation.

Apr 25, 2025

Report: "Elevated error rate on royal_mail_sf Tracking"

Last update 2025-04-25T00:34:40.185Z

resolved2025-04-25T00:34:40.171Z

This incident has been resolved.

investigating2025-04-24T20:11:36.917Z

We have detected an elevated error rate from royal_mail_sf Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Apr 24, 2025

Report: "Elevated error rate on royal_mail_sf Tracking"

Last update 2025-04-24T00:38:56.178Z

resolved2025-04-24T00:38:56.161Z

This incident has been resolved.

investigating2025-04-23T20:41:48.153Z

Apr 23, 2025

Report: "Elevated error rate on royal_mail_sf Tracking"

Last update 2025-04-23T00:44:24.547Z

resolved2025-04-23T00:44:24.531Z

This incident has been resolved.

investigating2025-04-22T20:11:36.053Z

Apr 22, 2025

Report: "Elevated error rate on Royal Mail (Storefeeder) Tracking"

Last update 2025-04-22T00:30:31.284Z

resolved2025-04-22T00:30:31.269Z

This incident has been resolved.

investigating2025-04-21T22:35:40.752Z

Apr 18, 2025

Report: "Elevated error rate on Royal Mail (Storefeeder) Tracking"

Last update 2025-04-18T03:08:21.394Z

resolved2025-04-18T03:08:21.378Z

This incident has been resolved.

investigating2025-04-17T22:27:54.160Z

Apr 14, 2025

Report: "Elevated error rate on La_Poste Transaction API"

Last update 2025-04-14T15:19:21.350Z

resolved2025-04-14T15:19:21.336Z

This incident has been resolved.

monitoring2025-04-14T14:47:12.112Z

A fix has been implemented and we are monitoring the results.

identified2025-04-14T13:58:43.611Z

Issue has been identified reaching out to carrier for more clarification

investigating2025-04-14T13:11:52.825Z

We have detected an elevated error rate from La_Poste Transaction API. Our team has contacted the carrier, and we are monitoring the situation.

Report: "Issue with USPS authentication"

Last update 2025-04-14T00:12:46.268Z

resolved2025-04-14T00:12:46.251Z

This incident has been resolved.

monitoring2025-04-13T15:52:28.989Z

The issue has been resolved and we're monitoring the situation

investigating2025-04-13T12:47:17.608Z

We are currently experiencing an issue with USPS authentication. Our team has reached out to the carrier and is actively monitoring the situation.

Apr 8, 2025

Report: "Delayed posting of webhooks for USPS Carrier"

Last update 2025-04-08T16:20:11.966Z

resolved2025-04-08T16:20:11.949Z

This incident has been resolved.

monitoring2025-04-08T15:46:29.585Z

A fix has been implemented and we are monitoring the results.

investigating2025-04-08T12:49:46.000Z

Posting of webhooks are delayed for USPS. We are currently working with the carrier for more information.

Apr 7, 2025

Report: "Difficulties in receiving tracking updates from USPS"

Last update 2025-04-07T13:48:09.942Z

resolved2025-04-07T13:48:09.929Z

This incident has been resolved.

investigating2025-04-07T08:35:52.079Z

We are currently experiencing difficulties receiving tracking updates from USPS Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Report: "Elevated error rate on FedEx's Transaction service"

Last update 2025-04-07T07:14:42.917Z

resolved2025-04-07T07:14:42.878Z

This incident has been resolved.

monitoring2025-04-07T06:58:20.764Z

The error rate has been reduced. We are monitoring the situation.

investigating2025-04-07T05:54:22.185Z

We have detected an elevated error rate from FedEx's transaction API. Our team has contacted the carrier and we are monitoring the situation.

Apr 4, 2025

Report: "Seeing Latency on Tracking API"

Last update 2025-04-04T19:28:48.761Z

resolved2025-04-04T19:28:48.741Z

This incident has been resolved.

monitoring2025-04-04T16:44:05.495Z

A fix has been implemented and we are monitoring the results.

identified2025-04-04T16:36:45.837Z

The issue has been identified and a fix is being implemented.

investigating2025-04-04T14:46:33.691Z

We have detected an elevated error rate from multiple carrier Tracking API. Our team investigating this During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Apr 3, 2025

Report: "Elevated error rate on LaPoste Transaction API"

Last update 2025-04-03T15:37:31.147Z

resolved2025-04-03T15:37:31.128Z

This incident has been resolved.

monitoring2025-04-03T15:04:51.272Z

The error rate has been reduced , but yet to receive confirmation from Carrier; we are monitoing the system for a while.

monitoring2025-04-03T15:03:19.014Z

The error rate has been reduced, and we are monitoring the situation.

investigating2025-04-03T14:54:50.017Z

We have detected an elevated error rate from Laposte transaction API. Our team has contacted the carrier, and we are monitoring the situation.

Apr 2, 2025

Report: "Delay in USPS Tracking updates"

Last update 2025-04-02T23:47:03.558Z

resolved2025-04-02T23:47:03.540Z

This incident has been resolved.

monitoring2025-04-02T22:36:51.120Z

Tracking events are recovering, and we are monitoring the situation.

investigating2025-04-02T20:47:45.734Z

We have detected an issue in receiving File based Tracking updates from USPS. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Apr 1, 2025

Report: "UPS & USPS tracking and webhook delays"

Last update 2025-04-01T15:15:44.732Z

resolved2025-04-01T15:15:44.718Z

This incident has been resolved.

monitoring2025-04-01T12:16:03.602Z

A fix has been implemented and we are monitoring the results.

investigating2025-04-01T12:03:42.938Z

We are currently investigating an issue affecting UPS and USPS tracking numbers, where tracking history updates are not being received, and webhooks for impacted tracking histories are not being sent. Our team is actively working on resolving the issue.

Report: "UPS tracking and webhook delays"

Last update 2025-04-01T10:14:37.582Z

resolved2025-04-01T10:14:37.567Z

This incident has been resolved.

investigating2025-04-01T10:04:08.000Z

We are currently investigating an issue where UPS tracking numbers have not received tracking history updates. Additionally, webhooks for impacted tracking histories are not being sent. We are working closely to resolve this issue as quickly as possible and will provide updates as soon as more information becomes available.

Mar 31, 2025

Report: "Elevated error rate on CDL Tracking & Transaction service"

Last update 2025-03-31T18:27:30.209Z

resolved2025-03-31T18:27:30.174Z

This incident has been resolved.

monitoring2025-03-31T17:43:21.138Z

we noticed error rate has reduced; we are monitoring the situation for a while

investigating2025-03-31T17:09:27.402Z

We have detected an elevated error rate from CDL Tracking & Transaction API. Our team has contacted the carrier working with for a solution.

Mar 24, 2025

Report: "Elevated error rate on Label Purchase"

Last update 2025-03-24T22:03:14.463Z

resolved2025-03-24T22:03:14.446Z

This incident has been resolved.

monitoring2025-03-24T21:28:03.764Z

A fix has been implemented and we are monitoring the results.

identified2025-03-24T20:55:33.324Z

We are continuing to work on a fix for this issue.

identified2025-03-24T20:12:50.725Z

The issue has been identified and a fix is being implemented.

investigating2025-03-24T19:48:07.914Z

We have detected an elevated error rate from label generation. Our engineering team actively working on this

Mar 21, 2025

Report: "Elevated error rate on CDL Tracking"

Last update 2025-03-21T07:56:07.831Z

resolved2025-03-21T07:56:07.817Z

This incident has been resolved.

investigating2025-03-21T01:15:24.989Z

We have detected an elevated error rate from CDL's Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Report: "Elevated error rate on DHL eCommerce Transaction"

Last update 2025-03-21T04:06:08.121Z

resolved2025-03-21T04:06:08.104Z

This incident has been resolved.

investigating2025-03-21T03:27:33.448Z

We have detected an elevated error rate from DHL eCommerce Transaction API. Our team has contacted the carrier and we are monitoring the situation.

Mar 19, 2025

Report: "Elevated error rate on FedEx transaction service"

Last update 2025-03-19T19:13:10.935Z

resolved2025-03-19T19:13:10.920Z

This incident has been resolved.

identified2025-03-19T17:53:08.203Z

We have detected an elevated error rate from FedEx's Transaction API. Our team has contacted the carrier and we are monitoring the situation.

Mar 18, 2025

Report: "Elevated Error rate on Shipment API for Australia post"

Last update 2025-03-18T13:43:12.211Z

resolved2025-03-18T13:43:12.194Z

This incident has been resolved.

monitoring2025-03-18T13:24:51.016Z

A fix has been implemented and we are monitoring the results.

identified2025-03-18T13:02:35.018Z

The issue has been identified and a fix is being implemented.

investigating2025-03-18T12:32:00.929Z

We are currently investigating this issue.

Report: "Major Outage on our Tracking API"

Last update 2025-03-18T00:03:32.368Z

resolved2025-03-18T00:03:32.351Z

This incident has been resolved.

monitoring2025-03-17T23:27:19.407Z

A fix has been implemented and we are monitoring the results.

investigating2025-03-17T22:36:04.211Z

We are currently experiencing a major outage on our tracking API. Our team is actively working to resolve the issue as quickly as possible.

Mar 16, 2025

Report: "USPS having issues with Tracking API"

Last update 2025-03-16T18:57:23.389Z

resolved2025-03-16T18:57:23.374Z

This incident has been resolved.

monitoring2025-03-16T16:39:39.521Z

We’ve now started receiving all missed updates and continue to monitor the service

investigating2025-03-16T13:14:52.000Z

USPS had scheduled maintenance today, it looks like they have issue again due to the changes that happened on carrier end

Report: "USPS scheduled Maintenance on Tracking API"

Last update 2025-03-16T07:09:43.172Z

resolved2025-03-16T07:09:43.157Z

The maintenance has been completed

investigating2025-03-16T02:33:45.000Z

USPS will be performing maintenance on their Product Tracking and Reporting APIs from March 15, 2025, 05:00 PM PST to March 16, 2025, 12:00 AM (Midnight) PST. During this time, Product Tracking and Reporting information will not be available for any USPS shipments.

Mar 15, 2025

Report: "Elevated error rate on CDL Tracking"

Last update 2025-03-15T03:45:49.897Z

resolved2025-03-15T03:45:49.882Z

This incident has been resolved.

investigating2025-03-13T17:15:53.613Z

We have detected an elevated error rate from CDL's Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Mar 13, 2025

Report: "Elevated error rate on USPS Tracking"

Last update 2025-03-13T19:13:46.688Z

resolved2025-03-13T19:13:46.669Z

This incident has been resolved.

investigating2025-03-13T18:01:35.000Z

We have detected an elevated error rate from USPS's Tracking API. Our team has working on this and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored

Mar 11, 2025

Report: "Elevated error rate on USPS QR Code Generation"

Last update 2025-03-11T21:24:51.174Z

resolved2025-03-11T21:24:51.161Z

This incident has been resolved.

investigating2025-03-11T20:59:55.552Z

We have detected an elevated error rate from USPS's QR Code generation. Our team is investigating this.

Mar 9, 2025

Report: "Elevated error rate on RoyalMail SF Tracking"

Last update 2025-03-09T14:21:56.231Z

resolved2025-03-09T14:21:56.215Z

This incident has been resolved.

investigating2025-03-09T12:09:27.627Z

We are currently investigating this issue.

Report: "Elevated error rate on CDL Tracking"

Last update 2025-03-09T12:32:04.428Z

resolved2025-03-09T12:32:04.411Z

This incident has been resolved.

investigating2025-03-09T10:41:24.619Z

We are currently investigating this issue.

Report: "Elevated error rate on USPS Tracking"

Last update 2025-03-09T06:19:07.573Z

resolved2025-03-09T06:19:07.554Z

This incident has been resolved.

investigating2025-03-09T03:09:55.589Z

Mar 2, 2025

Report: "Degraded API Performance"

Last update 2025-03-02T09:38:16.051Z

resolved2025-03-02T09:38:16.033Z

This incident has been resolved.

monitoring2025-03-02T09:05:20.228Z

A fix has been implemented and we are monitoring the results.

monitoring2025-03-02T09:03:59.184Z

A fix has been implemented and we are monitoring the results.

investigating2025-03-02T08:22:54.000Z

We are experiencing high timeout error. Our team is actively investigating the issue and working towards a resolution.

Feb 28, 2025

Report: "Elevated error rate on USPS Tracking"

Last update 2025-02-28T05:41:44.543Z

resolved2025-02-28T05:41:44.524Z

This incident has been resolved.

investigating2025-02-28T05:40:31.567Z

We are continuing to investigate this issue.

investigating2025-02-28T04:35:01.176Z

Feb 21, 2025

Report: "Elevated error rate on UPS Shipment API"

Last update 2025-02-21T10:18:53.144Z

resolved2025-02-21T10:18:53.125Z

This incident has been resolved.

monitoring2025-02-21T09:28:11.000Z

Outage at the carrier end has been resolved monitoring the system for a while

investigating2025-02-21T08:24:58.661Z

We have detected an elevated error rate from UPS Shipment API. Our team has contacted the carrier and we are monitoring the situation.

Feb 20, 2025

Report: "Elevated error rate on Pitney Bowes Transaction API"

Last update 2025-02-20T04:20:40.226Z

resolved2025-02-20T04:20:40.211Z

This incident has been resolved.

investigating2025-02-20T03:51:20.330Z

We have detected an elevated error rate from Pitney Bowes Transaction API. Our team has contacted the carrier and we are monitoring the situation.

Feb 16, 2025

Report: "Elevated error rate on Royal Mail_sf Tracking"

Last update 2025-02-16T16:08:43.882Z

resolved2025-02-16T16:08:43.868Z

This incident has been resolved.

investigating2025-02-15T23:50:28.000Z

We have detected an elevated error rate from Royal Mail_sf Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored