Is ShipHero Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

We are continuing to monitor for any further issues. However we want to restate that access to ShipHero and our system performance remains operational.

We have observed improvement on this issue. Your ability to access shiphero.com should be working. We will continue to monitor the performance of this website

We are currently investigating an issue that is impacting some users from accessing www.shiphero.com This issue does not impact the use of our Warehouse Management solution. We have had limited reports of users that have book marked sites like login.shiphero.com experiencing delays or inability to load the login screen, this is due to a redirect that is effected by the issue we are investigating. Please load your ShipHero application by using app.shiphero.com or from our Knowledge Page https://software-help.shiphero.com/hc/en-us which are working normally.

This incident has been resolved.

We are continuing to monitor for any further issues. However we want to restate that access to ShipHero and our system performance remains operational.

We have observed improvement on this issue. Your ability to access shiphero.com should be working. We will continue to monitor the performance of this website

We are currently investigating an issue that is impacting some users from accessing www.shiphero.com This issue does not impact the use of our Warehouse Management solution. We have had limited reports of users that have book marked sites like login.shiphero.com experiencing delays or inability to load the login screen, this is due to a redirect that is effected by the issue we are investigating.Please load your ShipHero application by using app.shiphero.com or from our Knowledge Page https://software-help.shiphero.com/hc/en-us which are working normally.

This incident has been resolved.

The root cause had been identified and we have successfully contained the issue.

We are continuing to investigate this active issue and are monitoring progress on restoration of service performance.

We are currently investigating a performance degradation between Shopify and ShipHero causing order imports to take longer than usual.

DHL has resolved the issue.

DHL Ecommerce is down we are investigating.

There haven't been any errors recently so we're closing the status and we are continuing to monitor internally.

Issue seems to be resolved, we're monitoring.

UPS is responding with errors on calls. We've contacted our UPS support representative and are awaiting a resolution. We'll update here as we know more.

This incident has been resolved.

We've fixed the underlying issue and the system is stable again. We will continue to monitor closely.

We're investigating an infrastructure issue causing intermittent 500 errors when loading pages as well as a response of "there was an error printing label" on some label generation requests. We'll update as soon as rectified.

This incident has been resolved.

UPS reports the issue is fixed. We're monitoring.

UPS’s API is returning rates without discounts for some customers. This is occurring across shipping platforms and is related to an incident on the UPS side. Shipped orders will be billed at the correct amount with discount so you can continue to use UPS. Just be aware, the rates will show incorrectly in some cases

FedEx service is now restored.

We have spoken to the correct people at FedEx and they are working on finding a resolution. We will update here as soon as we get an update.

FedEx labels are not generating. This seems to be because last night FedEx turned off access to the API we were using for address validation. We've contacted FedEx and are also looking at how to bypass from our end.

All inventory has been removed. We will reach out with any recommended cycle counts. Thank you for your patience.

All totes are cleared. There are still a set of earlier orders where we cleared the tote but didn't remove inventory we're still working on handling this and will provide an update.

We're processing the backlog so inventory is being removed and totes cleared the oldest first. We'll post when totally caught up. There are some earlier shipments where the tote cleared and inventory did not deduct, we're figuring out what to do with those. Please don't manually adjust inventory or clear totes. All totes will be cleared automatically.

Do not clear totes and do not update inventory. You can keep shipping. Once the issue is resolved totes will be cleared and inventory will update.

Inventory is not being deducted on shipment. Do not manually adjust the inventory. We're working on resolving this and will update you on if we've been able to fix the inventory in an automated manner.

Thank you for your patience, all affected orders will now ship.

Do not reprocess orders if you have an order with this issue please leave it as is and wait until the issue is resolved to reprint. Reprocessing orders or clearing and repicking orders will not resolve the issue. Not all orders have this issue but any order you reprocess and any new order will have this issue. We are close to deploying a change that we expect to fix this issue. We will post an update once fixed.

We are continuing to work on a fix for this issue.

Some labels can't be printed due to "invalid numeric input values" errors. We've identified the issue and are working on a fix.

This incident has been resolved.

The maintenance tasks have been completed. All systems are operational.

Systems will be down during the maintenance window as announced: 12am ET to 5am ET on Sunday, July 14, 2024.

Orders are now processing immediately again. Thank you for your patience.

There is a delay in automation rules running. We are investigating.

This incident has been resolved.

The issue seems mostly resolved, we'll continue monitoring.

Shippo's label printing API has been down since 12:02 EST, so no Shippo labels can be generated from ShipHero. If you need to continue shipping while rate-shopping, you can temporarily disable Shippo from your carrier settings page. We'll continue to monitor and update when Shippo resolves the issue. You can track it directly from Shippo in their status page: https://status.goshippo.com/

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We've isolated the issue, it's recovering, most new log ins should succeed.

Several systems are impacted, we believe it's related to our authentication systems and are working with our provider to bring things back up.

This issue has been resolved. Thank you for your patience.

There is an issue with some pages of the web dashboard - app.shiphero.com - not loading. We have identified the issue and are working on a fix.

This incident has been resolved.

This issue has been resolved, we will continue to monitor.

app.shiphero.com is currently inaccessible, our engineers are working to restore it. All other features are operational.

This incident has been resolved.

ShipHero Engineers have fixed all orders that were impacted by this incident. All static slotting inventory has been fixed. Dynamic slotting will show less on-hand inventory than actual. ShipHero Engineers are reviewing these SKUs and finalizing the fix for inventory that was over-deducted. We will provide another update in the morning, once the dynamic slotting inventory has been cleaned up.

You can resume shipping. The orders that shipped during the issue caused wrong inventory and the items to stay in the totes and the orders to not be fully fulfilled. We're fixing that data. It is very important that you do not manually fix the inventory or clear the totes or set the orders as fulfilled. We appreciate your patience will we fix the data. You can ship any orders whether they are in totes or not. If a tote shows in use don't clear it, it'll automatically clear when our data cleanup is done.

Please pause shipping and it is very important that you do not try to manual fix the data for inventory or shipments. We'll be fixing them all automatically. If you update inventory or clear totes manually your data will become wrong. We'll post when you can resume shipping.

We are currently investigating this issue.

This incident has been resolved.

It appears Shippo has resolved the issue. Their status is still open at https://status.goshippo.com/. We continue to monitor

We are continuing to work on a fix for this issue.

The Shippo team is working on a resolution.

Almost all FedEx transactions are succeeding now so we are closing status. We continue to monitor carrier performance as always.

FedEx has a performance issue therefore printing or quoting FedEx as well as cheapest are slow. We have contacted FedEx seeking a resolution time.

We determined the source of the issue was a failure in one of the instances balancing requests to the database. We have increased the monitoring on that side of the infrastructure and will be implementing additional measures to prevent the cascading effect.

We have identified the cause of the performance drop and resolved it.

We are investigating reports of general slowness in the app.

This incident has been resolved.

Our platform is experiencing intermittent performance issues. Our Engineering team has identified this issue and is working to resolve it as soon as possible.

This incident has been resolved.

Issue has been resolved. We're monitoring.

The issue has been identified, and a fix is being implemented.

ShipHero Engineers have confirmed that all systems are back up and operational.

It appears that the Auth0 issues have started to subside. ShipHero Engineers are monitoring all platforms and will provide an update once the issue is fully resolved.

Engineers have identified an issue with Auth0, which is preventing users from being able to authenticate into ShipHero applications. Engineers are actively partnering with Auth0 Engineers to monitor the situation. We will continue to provide updates as we receive them.

This incident has been resolved.

ShipHero has fixed the issue and will continue to monitor performance.

We are continuing to work on a fix for this issue.

ShipHero Engineers have identified and mitigated an issue that may be causing delays with syncing order and inventory changes. We will update this status once the issue is resolved.

The incident has been resolved

We have released a new version -2.2.0.279- which includes a fix for all scanning problems. Everything should be back to normal.

We have identified the source of the issue and we are working on the release of a fixed version

We are currently investigating reports about scanning malfunctions in the latest version of the application: 2.2. We advice customers to not upgrade versions past 2.0.9

This incident has been resolved.

Single Item Batch packing is broken. We will have it fixed shortly.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

We have identified that FedEx is having issues with their API. These issues are causing delays in quoting and generating labels. Users with Admin permissions can disable quoting for the carrier by taking the following steps: - Route to app.shiphero.com > Shipping > Carriers - Select the settings for the carrier you are having issues with - Select “Disable Quoting” PLEASE NOTE: - Disabling the ability to quote will force other carriers to be used, which could result in higher shipping costs. - This change can only be done by a user with Admin rights. - Disabling quoting will also prevent labels from being generated with this carrier. - You are responsible for re-enabling quoting once the issue is resolved.

We have identified that FedEx is having issues with their API. These issues are causing delays in quoting and generating labels. Users with Admin permissions can disable quoting for the carrier by taking the following steps: - Route to app.shiphero.com > Shipping > Carriers - Select the settings for the carrier you are having issues with - Select “Disable Quoting” PLEASE NOTE: - Disabling the ability to quote will force other carriers to be used, which could result in higher shipping costs. - This change can only be done by a user with Admin rights. - Disabling quoting will also prevent labels from being generated with this carrier. - You are responsible for re-enabling quoting once the issue is resolved.

This incident has been resolved.

The issue has been resolved and we are monitoring the ensure that performance is stable.

We have identified the issue and are working on a resolution.

Some customers are experiencing slowness with the web app and trouble logging in to the mobile app. We are investigating.

Shippo's API has been stable for an extended period so closing this status.

Shippo's API has recovered. They still have their status open which you can track at https://status.goshippo.com/

Calls to Shippo are timing out. We've raised the issue with Shippo and will follow up.

This incident has been resolved.

All issues have been resolved as of 6:42pm EST.

The code that is processing the totes is running now. You may seem some totes fixed and some not. We'll update when all are fixed. Don't clear the totes and don't set the orders as fulfilled. If you clear the tote manually or set the order as fulfilled manually, your data will be wrong including the potential for inventory not being deducted for that shipment.

We're still working on recovering the data to fix the old totes. Don't clear the totes and don't set the orders as fulfilled. We'll get those fixed as quickly as possible.

Fixed for all new shipments. DO NOT CLEAR THE AFFECTED TOTES. We're going to reprocess and clear the totes. If you clear the totes it will cause the data from the totes to be loss. Please don't clear the affected totes, we'll reprocess, clear the totes and post an update when fully reprocessed.

We believe we have identified the issue and are working to have a resolution in place in 15 minutes. We will update in 15 minutes.

Totes are not clearing after label generation. We're investigating.

This incident has been resolved.

If you are experiencing issues after updating to iOS 16.3.1 we recommend disabling the Voice Picking feature. This can be found on the user settings page and can be disabled by unchecking the "Enable sound feedback" option. As we continue to investigate this issue, we have found that disabling that option improves the performance and stability of the app.

ShipHero engineers have identified that the recent update to Apple's iOS operating system version 16.3.1 causes stability issues with ShipHero's mobile app that may negatively impact mobile picking workflows. ShipHero is working with Apple to address this issue, and we expect a resolution to be deployed in the next few days. We suggest that you refrain from updating your full fleet of iOS devices until you have validated the updated versions work well in your environment.

ShipHero Software support emails going to support@shiphero.com are now being received immediately. If you submitted a ticket during this incident and received "Message not delivered," please resend it, and our support team will respond as quickly as possible.

ShipHero Engineers have identified an issue with support emails going to support@shiphero.com not being received. Engineers are working diligently to resolve the issue. Until resolved, please create tickets in our customer portal by logging into the ShipHero application and going to the HELP menu.

This incident has been resolved.

We have received reports of authentication issues with the workstation app resulting in issues with logging in and printing. Our engineering team is actively investigating the issue. If you are experiencing a login error or printing issues on the workstation app, please download the ShipHero Packing app so you can keep using your printers to print labels. Follow this steps to do so https://software-help.shiphero.com/hc/en-us/articles/4419362222733-How-to-Use-Troubleshoot-the-Packing-App

Issue is resolved. Thank you for your patience.

If you are experiencing a log in error on the workstation app, is due to an issue with our authentication software. While we resolve this, please download the ShipHero Packing app so you can keep using your printers to print labels. Follow this steps to do so https://software-help.shiphero.com/hc/en-us/articles/4419362222733-How-to-Use-Troubleshoot-the-Packing-App

This issue is resolved.

We have identified the issue and are working on a fix.

We are currently investigating an issue causing an error when loading the purchase order receiving page.

This incident has been resolved.

ShipHero Engineers have implemented a fix to this issue and are currently monitoring performance.

ShipHero Engineers have identified a probable cause for this issue. ETA to get the issue resolved is ~25 minutes.

We are continuing to investigate this issue.

ShipHero Engineers are investigating an issue impacting the ability to modify shipping methods. Updates will be provided as we progress through this incident.

DHL Ecommerce has resolved this issue

DHL Ecommerce's API is timing out, this will cause errors with printing DHL Ecommerce labels as well as quoting and printing cheapest. We have contacted DHL Ecommerce to get an ETA on resolution.

The issue has been resolved.

The cause of the issue has been identified and a fix is being deployed.

We are investigating reports of errors while trying to ship orders.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

There are errors of label printing for some orders. We are working on a fix.

The issue has been resolved. We're monitoring.

The issue has been identified and a fix is being implemented.

When printing some labels you may receive an error of This carrier is currenlty experiencing Timeout issues on printing. We're investigating the cause of these errors.

We've confirmed that the issue is fully resolved. Thank you for your understanding.

The issue has been fixed. We're monitoring.

We have a major disruption of shipping. The fix is in progress and will take 20-30 minutes for the fix to take effect.

ShipHero Engineers have confirmed that the issue has been resolved.

ShipHero Engineers have identified a potential root cause and are working to resolve the issue.

ShipHero has been made aware of an issue impacting the ability to ship. Engineers are actively investigating.

This incident has been resolved.

FedEx Smartpost aka Ground Economy labels are not printing right now due to a format change FedEx made to their API response. We are working on resolving.

Shippo reports the issue is fully resolved.

The Shippo API is partially down, it is often quoting but not generating labels. You can disable Shippo temporarily to keep shipping or wait until Shippo resolves it. Shippo is aware of the issue and you can monitor on their status page at https://status.goshippo.com/ We are in communication with the Shippo team in real time.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently working on a resolution. Expected to be operational in 10 min

ShipHero Engineers have identified and fixed this issue. All areas are up and operational at this time.

On https://app.shiphero.com/dashboard some requests are getting No Gateway or Something went wrong Refreshing the page will resolve the issue. We're working on correcting the underlying issue.

We're fully caught up. Thank you for your patience.

System is catching up quickly and should be back to normal operation shortly.

Totes are taking longer to clear than normal after they are shipped. Do not manually clear the totes, as that will cause issues with the item deducting from bins. Simply wait, the totes will clear. We have identified the cause of the slowness and the team is resolving now.

This incident has been resolved.

We are continuing to monitor for any further issues.

Latency has improved and ShipHero Engineers are monitoring the platform.

ShipHero Engineers are currently investigating an issue causing latency on app.shiphero.com and shipping.shiphero.com.