Is shipcloud Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

The DHL Returns API is currently not available.

This incident has been resolved.

The DPD webservices are currently running into timeouts. We're monitoring the situation.

This incident has been resolved.

There are currently problems with the UPS authentication service. This leads to errors when creating shipments. We will keep you updated.

This incident has been resolved.

We received the following information from DPD: >Sehr geehrte Partnerinnen, sehr geehrter Partner, wegen einer technischen Störung stehen unsere Webservices im Moment leider nur eingeschränkt zur Verfügung. Es kann zu verzögerten Antwortzeiten kommen. Wir arbeiten mit Hochdruck daran, das Problem zu lösen. Wann die Störung behoben sein wird, lässt sich derzeit noch nicht absehen. Wir halten Sie dazu auf dem Laufenden. Wir bitten um Entschuldigung für die Unannehmlichkeiten und stehen bei weiteren Fragen gerne zur Verfügung. Freundliche Grüße Ihr DPD Team _ _ _ _ _ _ _ Dear partner, Due to a technical malfunction our Web Services are only available to a limited extent. Unfortunately the response time may be slower than usual at the moment. We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service will be restored. We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience. If you have any questions please contact us. With best regards Your DPD Team

This incident has been resolved.

We received the following information from DPD > Sehr geehrte Kundin, sehr geehrter Kunde, wegen einer technischen Störung stehen unsere Webservices im Moment leider nur eingeschränkt zur Verfügung. Es kann zu verzögerten Antwortzeiten kommen. Wir arbeiten mit Hochdruck daran, das Problem zu lösen. Wann die Störung behoben sein wird, lässt sich derzeit noch nicht absehen. Wir halten Sie dazu auf dem Laufenden. Wir bitten um Entschuldigung für die Unannehmlichkeiten und stehen bei weiteren Fragen gerne zur Verfügung. Freundliche Grüße Ihr DPD Team -------- Dear customer, Because of a malfunction our Web Services are temporarily only available to a limited extent. There may be delays in response times. We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service will be restored. We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience. If you have any questions please contact us. With best regards Your DPD Team

This incident has been resolved.

We are continuing to work on a fix for this issue.

The DHL Shipping and Returns API currently shows unusually long response times.

This incident has been resolved.

We received the following information from DPD > Sehr geehrte Kundin, sehr geehrter Kunde, wegen einer technischen Störung stehen unsere Webservices im Moment leider nicht zur Verfügung. Wir arbeiten mit Hochdruck daran, das Problem zu lösen. Wann die Störung behoben sein wird, lässt sich derzeit noch nicht absehen. Wir halten Sie dazu auf dem Laufenden. Wir bitten um Entschuldigung für die Unannehmlichkeiten und stehen bei weiteren Fragen gerne zur Verfügung. Freundliche Grüße Ihr DPD Team -------- Dear customer, Because of a malfunction our Web Services are temporarily not available. We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service will be restored. We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience. If you have any questions please contact us. With best regards Your DPD Team

The DPD webservices are currently running into timeouts. We're monitoring the situation.

This incident has been resolved. We received the following information from the carrier: Sehr geehrte Partnerinnen, sehr geehrter Partner, wir haben gute Nachrichten: Die Störungen innerhalb des Webservices sind seit unserer letzten E-Mail vom 04.09.2024 10:47 Uhr behoben. Unsere webbasierten Versandsysteme stehen Ihnen wieder in vollem Umfang zur Verfügung, befinden sich jedoch weiterhin unter Beobachtung. Für die entstandenen Unannehmlichkeiten bitten wir Sie nochmals um Entschuldigung. Gern sind wir für Sie da, wenn Sie weitere Fragen haben. Freundliche Grüße Ihr DPD Team ------------------------ Dear partner, we would like to inform you that the disfunction of the web service API is solved since our last email communication from 04th of September 10:47 (CEST). Our web service API is again fully available. We apologize for any inconvenience. Thank you in advance for your understanding! If you have any questions please contact us. With best regards Your DPD Team

The DPD webservices are currently running into timeouts. We received the following information from DPD: Sehr geehrte Kundin, sehr geehrter Kunde, wegen einer technischen Störung stehen unsere Webservices im Moment leider nicht zur Verfügung. Wir arbeiten mit Hochdruck daran, das Problem zu lösen. Wann die Störung behoben sein wird, lässt sich derzeit noch nicht absehen. Wir halten Sie dazu auf dem Laufenden. Wir bitten um Entschuldigung für die Unannehmlichkeiten und stehen bei weiteren Fragen gerne zur Verfügung. Freundliche Grüße Ihr DPD Team ------------------------ Dear customer, Because of a malfunction our Web Services are temporarily not available. We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service will be restored. We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience. If you have any questions please contact us. With best regards Your DPD Team

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are investigating reports of degraded performance.

This incident has been resolved. > Sehr geehrte Kundin, sehr geehrter Kunde, > > wir haben gute Nachrichten: Die Störungen innerhalb des Webservices sind seit unserer letzten E-Mail vom 09.07.2024 10:27 Uhr behoben. Unsere webbasierten Versandsysteme stehen Ihnen wieder in vollem Umfang zur Verfügung, befinden sich jedoch weiterhin unter Beobachtung. > > Für die entstandenen Unannehmlichkeiten bitten wir Sie nochmals um Entschuldigung. > > Gern sind wir für Sie da, wenn Sie weitere Fragen haben. > > Freundliche Grüße > > Ihr DPD Team > > ------------------------------- > > Dear customer, > > we would like to inform you that the disfunction of the web service API is solved since our last email communication from 09th ofJuly 10:27 (CEST). > Our web service API is again fully available. > > We apologize for any inconvenience. > > Thank you in advance for your understanding! > > If you have any questions please contact us. > > With best regards > > Your DPD Team

We have received the following information from DPD: > Sehr geehrte Kundin, sehr geehrter Kunde, > > wegen einer technischen Störung stehen unsere Webservices im Moment leider nicht zur Verfügung. Wir arbeiten mit Hochdruck daran, das Problem zu lösen. Wann die Störung behoben sein wird, lässt sich derzeit noch nicht absehen. Wir halten Sie dazu auf dem Laufenden. > > Wir bitten um Entschuldigung für die Unannehmlichkeiten und stehen bei weiteren Fragen gerne zur Verfügung. > > Freundliche Grüße > > Ihr DPD Team > > ---------------------------------- > > Dear customer, > > Because of a malfunction our Web Services are temporarily not available. > We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service will be restored. > > We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience. > > If you have any questions please contact us. > > With best regards > > Your DPD Team

The DPD webservices are currently running into timeouts. We're monitoring the situation.

This incident has been resolved.

The DHL CIG (Customer Integration Gateway) is responding slowly (slower than 5s) to our requests.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

Currently we are experiencing long response times from the UPS Tracking API, which is also causing issues for booking shipments in the Shipcloud App. To ensure that labels can be booked without issues, we decided to temporarily disable tracking for shipments. We are building a workaround to deal with these slow response times.

This incident has been resolved.

An increasing amount of UPS pickup requests run currently into errors. Due to bank holidays in Germany, some regions may not be able to schedule pickups for UPS. If you are receiving errors when creating UPS pickup requests, please try scheduling a pickup for a later date or try again tomorrow. If that is not possible you can alternatively schedule a pickup at ups directly via this link: https://wwwapps.ups.com/pickup/schedule?loc=de_DE

This incident has been resolved.

The API is responding with errors when creating shipment quotes or creating a shipment using shipcloud rates. We have identified the cause of the problem and are working on a fix.

This incident has been resolved.

The API is partially responding with errors when creating shipment quotes or creating a shipment using shipcloud rates. We have identified the cause of the problem and are working on a fix.

This incident has been resolved.

The DHL CIG (Customer Integration Gateway) is unavailable again. We will provide updates when we have them.

We're observing a return to regular performance. We'll continue to monitor the situation.

The DHL CIG (Customer Integration Gateway) is currently unavailable. We will provide updates when we have them.

This incident has been resolved.

The DPD webservices are currently running into timeouts. We're monitoring the situation.

This incident has been resolved.

We're currently investigating errors on shipment creation with the DPD Iloxx webservice.

This incident has been resolved.

The DPD webservices are currently running into timeouts. We're monitoring the situation. ##### # Dear customer, # # Because of a malfunction our Web Services are temporarily not available. # We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service will be restored. # # We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience. # # If you have any questions please contact us. # # With best regards # # Your DPD Team

This incident has been resolved.

We are continuing to monitor for any further issues.

The DPD webservices are currently running into timeouts. We're monitoring the situation.

This incident has been resolved.

We are continuing to monitor for any further issues.

The DPD webservices are currently running into timeouts. We're monitoring the situation.

This incident has been resolved.

The DHL CIG (Customer Integration Gateway) is responding slowly (slower than 5s) to our requests.

We have received the following message from DPD: > wir haben gute Nachrichten: Die Störungen innerhalb des Webservices sind seit unserer letzten E-Mail vom 03.01.2024 09:37 Uhr > behoben. Unsere webbasierten Versandsysteme stehen Ihnen wieder in vollem Umfang zur Verfügung, befinden sich jedoch weiterhin > unter Beobachtung. > Für die entstandenen Unannehmlichkeiten bitten wir Sie nochmals um Entschuldigung. --- > we would like to inform you that the disfunction of the web service API is solved since our last email communication from 3rd of > January 09:37 (CET). > Our web service API is again fully available. > We apologize for any inconvenience.

The DPD webservices are currently running into timeouts. We're monitoring the situation. We have received the following message from DPD: > wegen einer technischen Störung stehen unsere Webservices im Moment leider nicht zur Verfügung. Wir arbeiten mit Hochdruck daran, das Problem zu lösen. Wann die Störung behoben sein wird, lässt sich derzeit noch nicht absehen. Wir halten Sie dazu auf dem Laufenden. > > --- > > Because of a malfunction our Web Services are temporarily not available. We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service will be restored. > > We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience.

This incident has been resolved.

The DPD webservices are currently running into timeouts. We're monitoring the situation.

This incident has been resolved.

The DPD webservices are currently running into timeouts. We're monitoring the situation. We have received the following message from DPD: Dear customer, Because of a malfunction our Web Services are temporarily not available. We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service will be restored. We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience. If you have any questions please contact us. With best regards Your DPD Team -------------------------- Sehr geehrte Kundin, sehr geehrter Kunde, wegen einer technischen Störung stehen unsere Webservices im Moment leider nicht zur Verfügung. Wir arbeiten mit Hochdruck daran, das Problem zu lösen. Wann die Störung behoben sein wird, lässt sich derzeit noch nicht absehen. Wir halten Sie dazu auf dem Laufenden. Wir bitten um Entschuldigung für die Unannehmlichkeiten und stehen bei weiteren Fragen gerne zur Verfügung. Freundliche Grüße Ihr DPD Team

This incident has been resolved.

The DHL CIG (Customer Integration Gateway) is responding slowly (slower than 5s) to our requests.

This incident has been resolved.

We're observing a return to regular performance. We'll continue to monitor the situation.

We've received the following information from DHL: Sehr geehrte Kunden und Kundinnen, aktuell kommt es zu Fehlern in der Nutzung der Retoure API über das CIG. Die Störung scheint nach aktuellen Informationen seit ca. 7.35 Uhr zu bestehen. Genau Aussagen zum Ausmaß und Hintergrund der Störung können wir bislang nicht treffen. Der Wartungsdienstleister untersucht derzeit das Problem. Wir werden Sie informieren, sobald uns weitere Informationen vorliegen. Viele Grüße, Ihr Team DHL Entwicklerportal -------------------------------- Dear customers, currently there are errors in the use of the Return API via the CIG. According to our current information, the malfunction seems to exist since about 7:35 am. We are not yet able to make any precise statements about the extent and background of the disruption. The maintenance service provider is currently investigating the problem. We will inform you as soon as we have further information. Best regards, Your Team DHL Developer Portal

We're observing degraded performance of the DHL CIG (Customer Integration Gateway) and will continue to monitor the situation.

This incident has been resolved.

The DPD webservices are currently running into timeouts. We're monitoring the situation.

We have received the following message from DPD: Sehr geehrte Kundin, sehr geehrter Kunde, vielen Dank, dass Sie seit unserer E-Mail vom 17.07.2023 10:44 Uhr wegen der bestehenden technischen Störung so geduldig warten. Die Anwendung steht derzeit wieder zur Verfügung, befindet sich jedoch weiterhin unter Beobachtung. Selbstverständlich halten wir Sie hierzu auf dem Laufenden. Für die entstandenen Unannehmlichkeiten entschuldigen wir uns noch einmal. Gerne stehen wir Ihnen bei weiteren Fragen zur Verfügung. Freundliche Grüße Ihr DPD Team -------------------------- Dear customer, Thank you for waiting so patiently since our e-mail from the 17th of July 10:44 (CEST) due to the existing technical malfunction. The application is currently available again, but remains under surveillance. Of course we will keep you informed. We apologize once again for the inconvenience caused. We will be happy to answer any further questions you may have. With best regards Your DPD Team

We're observing a return of service availability to regular levels. The issue seems to be resolved by DPD.

We are continuing to monitor for any further issues.

We have received the following message from DPD: Sehr geehrte Kundin, sehr geehrter Kunde, wegen einer technischen Störung stehen unsere Webservices im Moment leider nicht zur Verfügung. Wir arbeiten mit Hochdruck daran, das Problem zu lösen. Wann die Störung behoben sein wird, lässt sich derzeit noch nicht absehen. Wir halten Sie dazu auf dem Laufenden. Wir bitten um Entschuldigung für die Unannehmlichkeiten und stehen bei weiteren Fragen gerne zur Verfügung. Freundliche Grüße Ihr DPD Team -------------------------- Dear customer, Because of a malfunction our Web Services are temporarily not available. We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service will be restored. We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience. If you have any questions please contact us. With best regards Your DPD Team

The DPD webservices are currently running into timeouts. We're monitoring the situation.

This incident has been resolved.

The DHL CIG (Customer Integration Gateway) is responding slowly (slower than 5s) to our requests.

This incident has been resolved.

The DHL CIG (Customer Integration Gateway) is responding slowly (slower than 5s) to our requests.

This incident has been resolved.

We are experiencing issues regarding shipments created with shipcloud contracts. We are investigating the Issue and will provide updates as we get them

This incident has been resolved.

The DHL CIG (Customer Integration Gateway) Web Service is partially slow (slower than 5s) in responding to our requests. We received the following information from DHL: > Guten Tag, > > seit ca. 10:00 Uhr treten Störungen bei den Retoure API auf. Wir informieren Sie, sobald die Störung behoben ist. > > Mit freundlichen Grüßen > Ihr Entwicklerportal Post & Paket Team > > --------------------------- > > Good day, > > since about 10:00 a.m., there have been disruptions in the returns API. We will inform you as soon as the disruption has been resolved. > > Sincerely > Your Developer Portal Team Post & Paket

This incident has been resolved.

The DHL CIG (Customer Integration Gateway) is not responding We received the following information from DHL regarding this outage > Sehr geehrte Entwickler, > > aufgrund einer Störung ist die Geschäftskunden API nicht verfügbar. Wir arbeiten bereits mit > Hochdruck an einer Lösung. > > Für evtl. entstandene Unannehmlichkeiten bitte wir um Entschuldigung. > > Sobald die Nutzung wieder möglich ist, werden wir Sie informieren. > > Mit freundlichen Grüßen > > Ihr Entwicklerportalteam

This incident has been resolved.

We fixed the issue and are returning to normal operation. Tracking updates will be delayed while we work through some backlog.

We are investigating reports of degraded performance.

This issue has been resolved.

Some DPD create shipment requests are currently resulting in errors. The problem has been identified and we are working on a solution.

This incident has been resolved.

The DHL Returns API currently shows unusually long response times.

This incident has been resolved.

Due to the coronavirus, carriers need to adapt their services. This may result in increased shipping restrictions or delays. Please find up-to-date information in our Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update In the news ticker and with helpful tips for your shipping, we will keep you informed about upcoming changes in the foreseeable future. ---------------------------- Coronavirus: Auswirkungen auf Ihren Versand Aufgrund des Coronavirus müssen die Versanddienstleister ihre Services anpassen. So kann es vermehrt zu Einschränkungen im Versand oder Verzögerungen kommen. Aktuelle Informationen hierzu finden Sie in unserem Help Center: https://support.shipcloud.io/de/collections/2209298-corona-update Im Newsticker sowie mit hilfreichen Tipps für Ihren Versand halten wir Sie so in absehbarer Zeit über bevorstehende Änderungen auf dem Laufenden.

This incident has been resolved. We will contact a few customers in the next few days to clarify data revisions.

The subscription data has been fixed since approx. 16:08. If you have changed your subscription in the meantime, we will contact you again directly in the next few days. We continue to monitor the applied fixes.

Corrupted subscription data led to the error. We have restored a backup, so the issue is mostly fixed.

We are investigating reports and increased error rates for "You've reached your limit for API requests" errors.

This incident has been resolved.

We are continuing to investigate this issue.

The Carriers Services are currently unreachable

This incident has been resolved.

The Carriers Services and Website are currently unreachable

This incident has been resolved.

The issue has been resolved and we are monitoring the results.

We are currently investigating an increased error rate with the following error message: > Error reading property of model object.

This incident has been resolved.

We have received the following update by DPD: > Dear customer, > > We would like to inform you that the disfunction of the web service API is solved and the application is running again. > We apologize for any inconvenience. > > Thank you in advance for your understanding! > > If you have any questions please contact us. > > With best regards > > Your DPD Team

The DPD webservices are currently running into timeouts. We've been informed by DPD of the following disruption on their APIs: > Dear customer, > > Because of a malfunction our Web Services are temporarily not available. > We are working as fast as we can to correct the problem, but at the moment it is not yet possible to say exactly when the normal service will be restored. > > We will inform you by email as soon as the malfunction has been corrected, and apologize for any inconvenience. > > If you have any questions please contact us. > > With best regards > > Your DPD Team

This incident has been resolved.

We are still receiving errors but the services seem to have partially recovered

We received the following information from DHL regarding this outage > Guten Tag, > > seit ca. 15:20 Uhr treten Störungen bei den Geschäftskunden APIs auf. Aktuell sind keine APIs erreichbar. Wir informieren Sie, sobald die Störung behoben ist. > > Mit freundlichen Grüßen > Ihr Entwicklerportal Post & Paket Team > > --------------------------- > > Good day, > > since about 3:20 p.m., there have been disruptions in the business customer APIs. Currently, no APIs are accessible. We will inform you as soon as the disruption has been resolved. > > Sincerely > Your Developer Portal Team Post & Paket

We have contacted DHL and the problem is being worked on

The DHL CIG (Customer Integration Gateway) and the Returns API are currently responding with errors

This incident has been resolved since 24.08. - 09:08 CEST.

A fix has been implemented and we are monitoring the results.

We're currently investigating errors on shipment creation with the DPD webservice.

This incident has been resolved and the DHL service is fully usable again.

We have received the following update from DHL: > A new incident was reported at DHL APIs - Service Status: > At the moment there may be interruptions in the service DHL Geschäftskundenversand. We are working hard to fix it and we apologize for the inconvenience. > At the moment there may be interruptions in the service Retoure. We are working hard to fix it and we apologize for the inconvenience.

The DHL CIG (Customer Integration Gateway) Web Service is responding slowly (slower than 5s) to our requests.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are investigating the service unavailability and will provide updates when we have them.

The issue has been resolved.

Deutsche Post International Shipping API requests are currently running slow and/or into timeouts.

This incident has been resolved.

Deutsche Post International Shipping API requests are currently running into timeouts.

This incident has been resolved.

The problem seems mostly resolved. We are still occasionally receiving timeouts and will keep monitoring the situation.

We have received the following update from the Deutsche Post: > Dear customer, > > We would like to inform you that currently there are some errors when accessing our services. > We are focused on fixing these errors and will inform you as soon as they are fixed. > > We apologize for any inconvenience this may have caused. > > Kind regards, > Your API Team

Deutsche Post International Shipping API requests are currently running into timeouts and errors.