Is Sherpany Down Right Now? Check if there is a current outage ongoing.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

The Futurae application version 2.3.1 with the fix for the original problem is already available in the App Store. All the affected users should update to this version of the application.

We are aware of an issue affecting users who have upgraded from Futurae Application version 2.2.1 to version 2.3.0. This issue may impact the 2FA functionality for these users. A new version is currently under testing. In the meantime, users can switch their verification method to SMS when authenticating. If you do not have a mobile number added, please reach out to a User Manager and follow the steps for a 2FA reset as outlined here: https://support.sherpany.com/en/support/solutions/articles/3000123786-the-two-factor-authentication-2fa-reset. Our team is actively working with Futurae to resolve this issue as quickly as possible. We apologize for any inconvenience caused and appreciate your patience.

The incident has been resolved.

We are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

Our service partner has implemented a quick fix and Sherpany application is back. There may be short interruptions until the proper solution is in place. We will keep monitoring that.

The problem is caused by the outage of storage cluster of our service provider: https://www.cloudscale-status.net/incidents/158080

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

We are currently investigating this issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We identified the problem. The documents are being uploaded however the preview of the document uploaded in the last 20 minutes in the Library is not working. We are working on the solution.

We are currently investigating why documents after upload can't be previewed immediately.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are facing problems with uploading documents to the application. The issue has been identified and the fix is being applied.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are facing problems with uploading documents to the application. The issue has been identified and the fix is being applied.

We were experiencing a problem with processing documents. Documents uploaded to the Sherpany took a long time to be processed and available to the users. The problem started at 10:30 AM on 6th July and it was resolved at 11:21 AM 6th July.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

Sherpany application performance is degraded. We are currently investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue. Our initial attempt will take longer than expected to resolve the problem. We will keep you updated.

We have identified the issue affecting Sherpany services and we are currently working on remediation. Apologies for any inconvenience caused.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate the issue. The root cause has been found, we are now working on the fix.

We are experiencing degraded performance which is currently being investigated. Some users may have a problem with loading meetings or login in to the Sherpany application.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to work on a fix for this issue.

The issue has been identified and we’re applying the fix. We apologize for the inconvenience.

We are currently investigating the issue.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and we're applying the fix. We apologize for the inconvenience.

This incident has been resolved.

We are currently investigating this issue.

This incident has been resolved.

The application is back to fully operational since some time now and we keep monitoring the situation.

The issue has been identified and we're applying the fix. We apologize for the inconvenience.

This incident has been resolved.

The upstream provider has resolved the issues at hand and are monitoring the service closely.

The affected upstream DNS provider has identified the issue and is working to mitigate the issue.

One of our upstream DNS providers is currently experiencing issues. Some properties may experience resolution issues and be temporarily unreachable.

This incident has been resolved.

DNS resolution issues from one of our upstream providers were addressed. Currently monitoring.

The affected upstream DNS provider has identified the issue and is working to mitigate the issue.

One of our upstream DNS providers is currently experiencing issues. Some properties may experience resolution issues and be temporarily unreachable.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are currently experiencing degraded performance. We are investigating the issue and are working to fully restore our services.

This incident has been resolved.

A fix has been implemented by our service provider. We are still monitoring the situation.

Our DNS provider is still investigating the root cause, and whilst most of our application is healthy we are still awaiting an update before giving the green light.

Our DNS provider is currently facing partial resolution failure affecting our infrastructure. We are investigating and will keep you updated. We are sorry for the inconvenience this may cause. For more information see https://dnsimple.statuspage.io/incidents/bcnzxs0mgz21

Since yesterday at around 19:15 CET, traffic has been back to normal levels and no further outages have been observed. Please accept our apologies for any inconvenience this incident may have caused.

The situation is stable and under control. We keep actively monitoring the state and will update if necessary. Please accept our apologies for the inconvenience this issue may have caused. A detailed report will follow and will be sent to our customers.

The situation is currently stabilizing and our services are back for a while now. We are monitoring the situation and have put countermeasures into place. Nevertheless, it's possible to see continued connection interruptions.

We are seeing another peak of inbound traffic, and are adapting our measures to ensure stable connectivity as soon as possible. Currently, due to the restricted network connectivity, our service is experiencing downtime. We’re sorry that we were unable to prevent this from happening and we are determined to solve this issue as soon as possible.

We are experiencing unusual network traffic patterns and volumes. We are monitoring the situation and have put countermeasures into place. Nevertheless, it's possible that there are short connection interrupts. We will provide you with an update shortly.

We can report the system is now fully operational again. Please accept our apologies for the inconvenience this incident may have caused.

Our provider has been able to resolve the issue and reports to have restored all services. We are still closely monitoring our application.

Our infrastructure provider is experiencing unusually high levels of inbound traffic, which is affecting the performance of our infrastructure. They are investigating the issue and are working to fully restore our services.

This incident has been resolved.

We restarted affected nodes as a precaution, the system is stabilising and handling all incoming traffic seamlessly.

We're investigating reports of an issue with the performance of our application. The application is operational and available however. We're working on it and will provide more information shortly.

We can report the system is now fully operational. Please accept our apologies for the inconvenience this incident may have caused.

We are experience degraded performance on our infrastructure. We are investigating the issue and are taking the necessary steps to restore the full availability.

The network in our primary datacenter has been stable for more than 24 hours now and we are convinced that it will remain that way. The network equipment provider installed the most robust solution. All our services are fully available ever since. We will follow up with a detailed incident report by mid next week the latest. Please accept our sincere apologies for all the inconvenience this may have caused.

Right now all systems are operational and stable the whole afternoon. We are still keeping a close eye on our infrastructure. There are a number of staff-members that will continue to work on this issue over the weekend, and we have made sure that there are several employees of Sherpany, our cloud provider and the vendor of the network equipment are on standby should the situation require more immediate action. We are extremely sorry for the trouble this issue has caused. A detailed post-mortem report will follow.

Our hosting provider confirmed that the network is working normally again. However, it is still possible for performance or availability issues to recur. We continue investigating the issue and will take further measures as needed.

The issue has been identified. We're preparing a failover to our datacenter failover site to bring our services back online again. We will update you again in one hour.

Our hosting provider is currently facing network issues. This is affecting the availability and performance of our services. We are investigating and will keep you updated. We are sorry for the inconvenience this may cause.

A fix has been implemented and our hosting providers network issues are under control. Performance of our services is recovering. We will continue to monitor the situation closely.

Our hosting provider is currently facing network issues. This is compromising the performance of our services. We are investigating and will keep you updated. We are sorry for the inconvenience this may cause.

A fix has been implemented and our hosting providers network issues are under control. Performance of our services is recovering. We will continue to monitor the situation closely.

Our hosting provider is currently facing network issues. This is compromising the performance of our services. We are investigating and will keep you updated. We are sorry for the inconvenience this may cause.

Our hosting providers network issues are under control. Performance of our services is recovering. We will continue to monitor the situation closely.

Our hosting provider is currently facing partial packet loss to and from the Internet. This is compromising the performance of our services. We are investigating and will keep you updated. We are sorry for the inconvenience this may cause.

It is recovering and Swisscom is fully back up. We're monitoring the situation closely.

Due to a serious malfunction at Swisscom, the sending of SMS is partially restricted since 15:08 CET. Affected SMS messages successfully delivered to the our system during the fault will be sent as soon as Swisscom can be reached again.

Our data center experienced unexpected packet drops between various storage nodes earlier this morning. We will follow up with a detailed analysis, but we can report the system availability fully operational for hours. Please accept our apologies for the inconvenience this incident may have caused.

A fix has been implemented and we are monitoring the results.

We identified the networking issue at our data center; which got fixed by now. We see that the situation is recovering and our servers are back since minutes.

We currently face an issue in our datacenter. We are already on it and will inform you accordingly about the next steps.

The situation is stable for a few hours now. The incident was caused by the DISCO (https://mailman.nanog.org/pipermail/nanog/2018-December/098458.html) experiment. We will follow up with a detailed incident report, please get in contact if you're interested to receive the detailed report.

We were experiencing global network routing issue concerning multiple providers. The situation seems to be back to normal, we're expecting a report from the upstream provider. Es bestanden Netzwerkprobleme. Die Situation scheint inzwischen wieder unter Kontrolle zu sein, wir warten noch auf den Bericht des Upstream Providers.

We are currently experiencing network issues at our hosting provider. We are investigating. Zur Zeit sehen wir bei unserem Hosting Partner Netzwerkprobleme. Wir untersuchen die Ursache.

This incident has been resolved by our technicians. We will keep monitoring the situation closely but can confirm full recovery.

There is an issue with the upload of files, which might currently fail randomly. We identified the issue and are on it.

The issue has been identified and solved. We're sorry for any inconvenience this may have caused.

We currently experience issues displaying or downloading PDFs via any browser. The synchronization via the apps is not affected.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

This incident has been resolved.

We will undergo a maintenance window for IWS. There may be disruptions during the maintenance window, but our IT staff will make sure that they are resolved as quickly as possible.

This incident has been resolved.

We are investigating an issue with the Boardroom environment.

This incident has been resolved.

We are investigating an issue with the Boardroom environment.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue has been identified and a fix is being implemented.

We are investigating an issue with the Boardroom environment.

This incident has been resolved.

The issue has been identified, OBR application is up and it is being monitored.

We are investigating an issue with the Boardroom environment.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Our engineers are investigating an issue with the Boardroom environment.

The problem in our datacenter should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. If you are still experiencing an issue, please contact our support.

We're investigating a downtime in our datacenter which affects both Boardroom V1 and V2. We will provide more information shortly.

This incident has been resolved.

The issue has been identified, OBR application is up and it is being monitored.

OBR application is currently down. The issue is under investigation.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

We are currently investigating this issue.

This incident has been resolved.

Currently users are not able to login with MTAN codes. This issue is being investigated.

Our authoritative DNS servers had a short service disruption. The root cause was found and eliminated. Queries are answered again and the service is back online. We apologize for this disruption.

Geschätzte Administratorin, Geschätzter Administrator des Sherpany Boardrooms Gestern haben wir Sie darüber informiert das wir mit Hochdruck daran arbeiten unsere Boardroom App für die Verwendung von iOS9 zu optimieren. Wir freuen uns Ihnen heute mitzuteilen das ein Update unserer App verfügbar ist. Somit stellt es kein Problem dar wenn Ihre Verwaltungsräte auf das neue Betriebssystem iOS9 aktualisieren, sofern Sie anschliessend auch unsere App aktuell halten. Wir stehen Ihnen bei weiteren Fragen gerne zur Verfügung. Wir entschuldigen uns nochmals für die Umstände und wünschen einen erfolgreichen Wochenabschluss. Freundliche Grüsse Sherpany Support Team - - - Chère administratrice, cher administrateur du Sherpany Boardroom Donnant suite à notre annonce d'hier sur notre travail d'arrache-pied pour l'utilisation du Sherpany Boardroom avec la nouvelle version iOS9, nous sommes très heureux de vous informer aujourd'hui que la mise à jour de notre application est disponible. Nous vous confirmons donc avec ça que l'actualisation du système d'exploitation iOS 9 ne pose plus de problème. Une fois que l'actualisation est terminé, il est impératif de charger la nouvelle version du Sherpany Boardroom également. Nous nous tenons à votre disposition pour toute questions possible. Veuillez excuser tout inconvénient subi. Nous vous souhaitons une bonne fin de semaine.

In der vergangenen Nacht hat Apple eine neue Version des Betriebssystems iOS 9 veröffentlicht. Durch eine unerwartete Änderung an einer System-Bibliothek funktionieren derzeit einige Applikationen von Drittherstellern nicht ordnungsgemäss. Leider ist auch die Sherpany Boardroom App davon betroffen. Wir bitten Sie Ihre Verwaltungsräte entsprechend anzuweisen, derzeit noch nicht auf die neue Version zu aktualisieren. - - - Au courant de la dernière nuit, Apple a publié une nouvelle version du système d'exploitation iOS 9. Causé par un changement inattendu dans une bibliothèque de système, certaines applications de tiers actuellement ne fonctionnent pas correctement. Malheureusement, l'application Sherpany Boardroom est également affectée. Nous vous demandons donc cordialement d'instruire vos administrateurs de ne pas encore exécuter l'actualisation vers la nouvelle version.

This incident has been resolved.

Currently users are not able to login. This issue is being investigated.

The Node is running again and we are booting the non critical systems.

IWS Application experienced some downtime due to server reconfiguration and is now running.

The shutdown and migration of some servers had a positive impact on the performance. The underlying problem still persists. We are working on that.

We Identified the problem within the RAID setup. There is no danger of dataloss since it was not a disk going bad but an additionally added disk to increase the storage. We are working to restore the performance and are continuing to migrate critical systems away from this host.

We are experience degraded performance on one of our nodes in the ES.RMA datacenter. We are investigating the issue and moving the productive systems to different nodes.